To compete in the era of Digitalisation,

FlyCorp FlyCorp needs an Intuitive Collaboration Platform

Collaboration based on Traditional Modernization of Collaboration To succeed, FlyCorp requires a new

SITUATION Workprocesses COMPLICATION Services Needed IMPLICATION global Collaboration Strategy
FlyCorp is one of the top Food companies in the world, with presence in 30 countries and 120 locations. It is Individuals need to be able to view and contribute to documents together in order to achieve a common outcome.
Regardless of their location and tools used, they need to be able to debate and discuss either via voice, video or written Simplified Collaboration Landscape – Utilize the global UC platform provided by partner.

Key IT Priorities
undergoing a transformation to become the most digital and data enhanced dairy company in the world.

RUN
content. Integration – Leverage Microsoft O365 E3 collaboration tools and integrate the Cisco UC platform.
3rd – ...
Empower the workforce When collaboration is intuitive and frictionless, it becomes an enabler. This might require a change in work processes,
tools used and structures of teams.
Simplification – Simplify toolset for the end-user. Improve operational efficiency and cost.
In order to transform FlyCorp in a digital company IT needs

GROW
to Increase operational efficiency, become a partner of the DELIVER BUSINESS OUTCOMES Cloud First – Utilize the innovation of cloud services by adding new features.
business and show the value they are offering. Communication – Communicating top-down and bottom-up with the business.
The IT organisation needs to rethink how it operates and SPEED AND AGILITY AVAILABILITY AND QOS SECURITY AND COMPLIANCE Leverage Analytics – provide insights on UX. Communicate with users on improvements and priorities.

INNOVATE
how IT services are delivered to the business. • What is the cost of downtime of • How can IT ensure collaboration is • Security has to keep pace with Expand – Use available platforms. Open, extensible & programmable SDK’s and API’s support
Intuitive, seamless communication and collaboration Collaboration as Digital Disruptor collaboration services. Will there be intuitive for the end user? the dynamic environment and the ecosystem.
loss of productivity? • Many tools are used to collaborate, endpoint proliferation. 3rd – ...
between FlyCorp employees as well as with vendors, Fragmented Collaboration landscape:
partners and customers is a fundamental requirement to • H
ow quickly can IT on-board a new and strategic investments have • Collaboration tools for chat and
achieve the aspirational goal. • Most of FlyCorp’ collaboration services have been colleague, or new location? been made. How can IT ensure attachments allow for Intellectual A new global Collabroation Strategy spanning multiple countries, cultures and personas.
outsourced to a global partner. • W
hat is the speed of delivering the these work seamlessly together? Property to be shared with externals The Strategy will enable FlyCorp to execute the 2 dimensions of its IT Strategy:
• locally managed, point solutions do exist as well. tools when new work processes are • An optimal end user experience without thoughts. Security needs to
introduced? relies on the network to be embedded by design.
Individuals to Agile teams • The collaboration suite used today includes:
automatically prioritize the voice & • Is the security framework capable DELIVER BUSINESS OUTCOMES OPTIMIZE IT OPERATIONS
• legacy technology (PBX’s)
video traffic. How can IT deliver this of dealing with the speed of

1 4
• On premise infrastructure (Video Conferencing) Accelerate business efficiency and agility Transform the IT operating model
automated and at scale? proliferation of new devices and
• SaaS based offerings (O365) Optimize usage of existing strategic platforms like Increase operational efficiency by moving to platform based
tools. Office365 and Cisco Videoconferencing. Use the open, architecture with centralized telephony and video.
At a • Based on various vendor’s technologies which
Work from programmable SDK’s and APIs to enable the potential of a Have the Unified Communications platform provided as a
corporate to
anywhere
increases the complexity. OPTIMIZE IT PERFORMANCE whole ecosystem. standard service through a strategic partner.
desk FlyCorp has been embracing a cloud strategy, turning to Push agility to avoild loss of time.

2 5
SIMPLICITY AND AUTOMATION LEVERAGE INVESTMENTS OPTIMIZE IT OPERATIONS Simplify and industrialize IT
SaaS where suited. Microsoft Office365 is a critical tool for Build strategic analytical capabilities Simplification of the toolsets used at FlyCorp is needed.
FrieslandCampina for collaboration. • M
anual work is common, leading to • How can FlyCorp leverage • Need to free up resources from the Leverage analytics and machine learning capabilities to Bring ease for the end user as well as for IT operations.
User Experience should be front and central. How to enable delays, non-compliance, errors. platforms already invested in and manual tasks in order to be able to optimize eng user experience, to secure. This will simplify management cost and increase span of
Internal Ecosystem the workforce most effectively and efficiently relies on work not start from a clean sheet of invest strategic areas control.
to • Automation is required to reduce
interactions collaboration processes and the tools supporting these. Tools must be paper?

3
network Operating Expenditure. • Ensure QoS is automatically Develop next-gen IT workforce

6
intuitive to use, platform independent, avoid duplication and Secure the business foundation
• APIs enables easy integration with • H
ow does IT deal with the complex provisioned on the network when Embrace change. Do not fear the unknown, embrace it! Is
misalignment and increase efficiency and decisiveness. Balance Agility with security. Prevent Data Loss and
landscape of vendors, products voice of video session is initiated quite easier said than done. The key to solve this human
3rd-party management. compromise. Reduce Risk, improve compliancy.
To become the most digital and data enhanced Food company in the world, FlyCorp needs to empower its and partners to manage? and tear down after session is split of the brain is intuitiveness: when it is easy to use, it
workforce. A digital Collaboration platform strategy is required doesn’t feel as new/unknown.
ended.

Frictionless Collaboration, at speed to em- Co-Innovate with partners to deliver FC’s A Scalable, Flexible Collaboration platform will
BENEFITS power workforce for digital transformation. ACTION Collaboration platform to innovate POSITION drive FlyCorp’ Transformation
INSPIRE & TRANSFORM HOW TO USE AND SUPPORT NEW WAYS OF WORKING & THINKING
1. INNOVATE 2. PROVE 3. TRANSFORM Ad
apti
ve Scalab
le gil
e Re
sponsive
ne
s sys
tem Enablem
co e

nt
• Achieve a common understanding • Deliver the future collaboration
XX%
Improvement in ease of
XX%
Improvement in
XX%
Reduction in
XX%
Reduction in
XX%
Increase in Innovation and
of work processes, difficulties and platform. Increasing the speed
workarounds. of communication for ideation
Instant Collaboration Decision Making Security Breach Impact Operating Expense Nimbleness Re
and decision making. Provide the en

t
li a De s
b l e I n t e lli g
• Understand the market dynamics cisiv e n e s
flexibility to master new ways of

1
and use cases. Bring back to
Operate Faster
• Instant contact to colleagues and externals via chat, audio
and video.
4 Frictionless End User Experience
•
•
Same tools on any device, any time, any place.
Wireless connection to screens.
practical possibilities for FlyCorp.
• Co-innovate though agile Design
thinking and working. Stimulate
entrepeneurship and commercial
excellence with employees.
• Cisco Webex Collaboration tooling: intuitive open and extensible
platform boost end user experience. C o n n e ct
Hu man

xtu
a l I n t e lli g
en

• Integrate Webex into O365 for seamless collaboration data sharing.

te
• Intuitive collaboration. 1 button to join. Work from any • Voice activation/controls. Thinking Sprints. Develop the

ce
Co
In t

• Constantly track and realign the

e

• Leverage an intent based network for optimal audio and video

u it i s
ve , e a s y to u

location on any device. • Leverage AI for face recognition/name. future state of thinking and CREATE SYNERGY

• Information at your fingertips. Have data available. See • HD video and high framerates. delivery in an agile manner. Take human interaction.

W
ks

facilitating work processes.

em
or
ty st Ac
le
Wo o sy ce nc
y
rk pla c e s E c lera
te s e  cie

who’s available to team up with. • Outpace market competitors through reduced time to care of end user experience • Optimized working from any place with any device.
Identify how the operating model

2
market. and changes within the overall
Lower Cost must change.
• Real-time communication in A-level quality, putting
human interaction first. Reduce commute, travel and hotel
costs.
5 Accelerate Decisions
• Share information for faster decision making
• Wireless screensharing in meetings. Connect instantly
• Define future state Collaboration
and IT delivery. Point out small
transformation program.
• Translate the to-be blueprint into
local implementations, taking Global Hybrid Collaboration Platform
projects, quick wins and create • Articulate the transformation from
• Optimize working from home. Enhance efficiency and and without cables.
work-life balance. • Integrate Cisco Collab button in present and future agility. as-is to the to-be future state in into account the requirements for Open, Extensible, Programmable
• Cost savings through implementation of centralized Cisco applications. an agile manner primarily focused specialties.
Collaboration solution. • Person to person interaction for value creation on consumption models, operating • Utilize the delivery model of
and financial models related to

3
• Unified delivery, management model. accelerates the business in real-time. Partner. Provide procedures for

6
FlyCorp’ transformation program to internal marketing communications
Secure Interlectual Property Become Nimble
• Leverage new features of Cisco Collaboration Cloud,
change into a nimble organization. to end users. Analyze and adjust
• Enhanced security enforcement for attachments, data
and text in chat collaboration. Prevent loss of Intellectual embrace innovations. Become nimble and stay nimble. • Present the results of the with new features for ongoing
Property, Personal Identifiable Information of sensitive assessment to the sponsor, innovation and nimbleness.
data. highlite the benefits of the
• Secured transport of sensitive data to ensure out of the
transformation both in terms of
box compliancy.
reduced costs as well as improved
convergence and innovation.
“Facilitating a great end user experience is key, as you want them to embrace and use it. But….do not fear the
unknown, embrace it! Is quite easier said then done. The key to solve this human split of the brain is intuitiveness. • Analyze and adjust according to
When it is that easy that it doesn’t feel new, using it is most logical to do” low consumption.

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