STAR MODEL OF ORGANIZATION DESIGN:

DESIGN ELEMENTS :
• Strategy: The company's strategy specifies the goals and
objectives to be achieved, as well as the values and missions

to be pursued. TCS follows a cost leadership strategy. The

focus of tcs is to gain a competitive advantage, reduce the
cost of each employee, and achieve economies of scale. This
is why TCS does not pay much attention to research and
development.

 Structure: The structure of the organization

determines the position of power and authority in the organization. TCS has a
mechanical structure, which has a formal structure and exercises control over the
employees. Rules, procedures, and authority levels help complete work on time and at
the lowest cost. TCS has a matrix structure in which there are departments based on
specialization. Decision making is centralized.
 Process: TCS has a vertical process. Collect the needs of different departments in a
centralized manner, and determine the priority of budget and resource allocation to
capital, R&D, training, etc. Communication often follows formal channels, and
employees are given specific job descriptions outlining their roles and
responsibilities. Maintain coordination throughout the chain of command.
 Personnel: Personnel describes the human resources policy for recruitment and
selection. Rotation, training and development. A properly combined human resources
policy will generate the necessary talents for the organizational strategy and
structure, thus generating the skills and thinking styles necessary to implement the
selected strategy. The employees of the service organization are the greatest source
of competitive advantage. Consistently invest in learning, actively share knowledge,
and try to transform learning into action.
 Rewards: The purpose of the reward system is to align the goals of the employees
with the goals of the organization. Provide motivation and incentives to complete the
strategic direction. The organization’s reward system defines policies that regulate
wages, promotions, bonuses, profit sharing, stock options, etc. The reward structure
of TCS mainly focuses on individual performance.

CONTEXTUAL DIMENSIONS OF ORGANIZATIONAL DESIGN:

 Scale: The total number of people in the organization is about 214,770, and the Noida
Development Center we visited is about 1,000 people, 30% of whom are women. TCS
is one of the largest private sector employers in India, with 214,770 core employees.
TCS has become the second largest employer among listed companies after Coal
India Limited. But the country’s largest employer is the Indian Railways, which has 1.6
million employees. TCS's BPO division had revenues of US$925 million for the year
ended March 2011 and had 34,000 employees. TCS is one of the companies with the
lowest churn rate in the IT industry in India.
 Culture: TCS’s work culture is divided into two aspects; there is an organizational
work culture that follows the ethics and beliefs of the Tata Group, a good learning
 environment and a healthy workplace. The other is a project-specific work culture,
because there are different customers, and the project culture varies with customers
and work needs.
 Environment: an academic institution is an important partner that helps organizations
with social capital and technology updates.
 The partners are guaranteed through the creation of MOU, curricular design
and center of excellence. Communication is managed through the academic
contact sleeve and academic portals. Researcher and other continuous
length senior management meetings Suppliers include hardware / software
suppliers, business associations, travel agencies, airlines and VSNL.

 Relationship with suppliers is administered through the MOU or

service agreements, and the main requirements are the service
and tire of costs.

 Goals and strategies: The goal is to help clients achieve their business goals by
providing first-class, innovative IT consulting, solutions and services. The core of TCS
'strategy is customer-centric. They work closely with clients and use their prior
business knowledge to create customized technical solutions.
 Organizational strategy: TCS's global strategic structure tends to implement a people-
oriented and designed approach in its global operations, which can only help them
adjust the external factors caused by the US national economic crisis. TCS's global
program division is divided into five main divisions, including mature markets such as
the United States K and Western Europe, and new markets mainly including Latin
America, the Middle East division, India, and Eastern Europe. TCS is the first to set up
a global delivery center in China to differentiate TCS from other companies.