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International Journal of Industrial Ergonomics
International Journal of Industrial Ergonomics
A R T I C L E I N F O A B S T R A C T
Keywords: In design of safety-critical and social-technical systems such as a nuclear power plant, practitioners are required
Workload to conduct a performance-based Integrated System Validation (ISV) test to verify that the system design could
Task complexity support the safe operation of the plant. Measurement of workload should be included. However, subjective
Physiological measures
workload measurements could not provide detailed information and continuous monitoring of the changing
Nuclear power plants
Validation test
workload. This study compared physiological (heart rate difference, heart rate variability, respiration rate and
breathing wave amplitude) and activity (number of walking steps, peak acceleration, activity level, and incli
nation) measures with workload defined as intensity of task demand and estimated with a task complexity
measure in an ISV test. The test was conducted on a full-scale simulator using a beyond design-basis accident
scenario. The results show that heart rate difference and respiration rate are positively correlated with the
estimated workload, while heart rate variability and breathing wave amplitude are negatively correlated with
the estimated workload. For operations using traditional panels, high workload is accompanied by larger number
of walking steps, higher activity level, and smaller angles of inclination. It is suggested that continuous moni
toring of cardiovascular, respiration, and activity measures can detect workload change during the ISV test.
Relevance to industry: This study provides recommendations for continuous monitoring of workload during an
ISV test of a nuclear power plant. The identified physiological and activity measures can be applied in detecting
workload change. The findings are supportive in meeting regulatory requirements and improving system design
in the nuclear domain.
1. Introduction (ISV) test to verify that the integrated system design could support the
safe operation of the plant, which should employ the measurement of
In design of safety-critical and social-technical systems such as a cognitive workload (O’Hara et al., 2004; O’Hara et al., 1997).
nuclear power plant, designers are eager to know the performance of Workload could be described as the relationship between the quan
human operators in tasks, because any errors or miss judgement might titative resource demands imposed by a task and the ability to supply
lead to unwanted situations. Workload of human operators during task those resources by the task performer (Wickens, 2002; Young et al.,
performance is of special interest to the investigators. Regulations and 2015). Therefore, task analysis that included the human information
standards in the nuclear industry also have specific requirements on the processing resources and activities could be adopted as an estimation of
evaluation of workload both during the analysis stage and validation workload. From this perspective, VACP (Visual, Auditory, Cognitive,
stage (IEC, 1995, 2000; 2018; O’Hara et al., 2004). Practitioners are and Psychomotor) model has been regarded as an analytical assessment
required to conduct a performance-based Integrated System Validation of workload that is composed of three information processing stages:
https://doi.org/10.1016/j.ergon.2020.102974
Received 19 March 2020; Received in revised form 30 April 2020; Accepted 11 May 2020
Available online 28 May 2020
0169-8141/© 2020 Elsevier B.V. All rights reserved.
Y. Gan et al. International Journal of Industrial Ergonomics 78 (2020) 102974
sensory, cognitive, and psychomotor (Aldrich et al., 1989; Liang et al., continuous monitoring of workload during an ISV test. In the following
2014; McCracken and Aldrich, 1984; Rusnock and Borghetti, 2018). As sections, the test scenario, workload analysis, measures recorded, and
an example, Task Complexity (TC) measure proposed by Liu et al. (2012) data analysis results will be reported.
was proposed to estimate resource requirements (the task complexity)
using the VACP rating scales. The tasks were first decomposed into 2. Method
meta-operations, and then the VACP rating scales were used to assess the
complexity scores of the meta-operations. The complexity of the task 2.1. Scenario
was calculated as the summation of the complexity scores of its
meta-operations (Liu et al., 2012). The predictive validity of the TC During an ISV test of a beyond design-basis accident on a full-scale
measure has been studied using emergency operating procedure (EOP) simulator, physiological and activity measurements were taken for an
performance data collected under laboratory conditions (Liu et al., operating crew with four members, namely first loop operator, second
2012; Xu et al., 2009). By definition, the result of TC measure could be loop operator, coordinator (or unit supervisor), and safety engineer. The
considered as workload to be imposed by a task, since it describes the scenario was a small LOCA (Loss Of Coolant Accident) combined with a
resource demands and information processing requirements of the task. failure in the Reactor Protection Monitoring System (RPMS). For the
As a product of task complexity, workload should normally increase main control room in question, a Diversity Hardware Panel (DHP) and a
with the increasing task complexity (Wickens et al., 2015). Human Severe Accident Panel (SAP) were added to the original backup panels,
response to stress could be complicated and context dependent. There the application of which was the main focus of this ISV test.
are cases where workload dissociates from task demands when task Four crew members were included in the ISV test. The first loop
demands are excessively high. For our case, i.e. accident handling in the operator is responsible for operations concerning nuclear island; the
main control room of a nuclear power plant, the highly professional second loop operator is responsible for operations concerning conven
crew would adopt an active coping strategy to maintain the level of tional island; the coordinator, also named unit supervisor in this case, is
performance as the demands increase, at the expense of increased sub responsible for the direct supervision of two reactor operators; finally,
jective effort, and behavioral and physiological costs (Robert and the safety engineer, on the other hand, is responsible for providing in
Hockey, 1997). Thus, it is assumed that crew activities would increase dependent supervision and evaluation of plant safety conditions. The
with the increasing task demands and such influence could be detected two reactor operators hold valid certifications of reactor operator issued
by physiological measures. by the regulation department. The coordinator and safety engineer hold
Physiological measures have been tested as indicators of task de valid senior reactor operator certifications.
mands. Physiological measures of workload include cardiac measures, The traditional hardware panels include integrated panels of Back
brain activities, and eye activities (Ahlstrom and Friedman-Berg, 2006; Up Panel (BUP), DHP, and SAP. They are located in front of four
Charles and Nixon, 2019; Ryu and Myung, 2005; Shakouri et al., 2018; computerized workstations. The four workstations are arranged in two
Wierwille and Eggemeier, 1993). Heart rate has been found to increase rows, with two at the front and two at the back. The transfer switches for
with the overall arousal and physical exertion, and emotional responses the DHP and SAP are installed on the Emergency Control Panel (ECP)
associated with task demands in general (Wierwille and Eggemeier, which is located between two computerized workstations in the front
1993), but some studies suggested opposite influence of different task row.
demands on heart rate (Kramer, 1991). Variation of heart beat intervals The details of the simulated scenario were not revealed to the
has been shown to decrease with the increase of workload due to operating crew before the test. Before running the simulated scenario,
increased level of arousal (De Rivecourt et al., 2008). This measure was the experimenter informed the crew of the initial status of the unit. The
also found to be sensitive to fatigue and interact with respiration (Gao crew were told to perform according the requirements of the work
et al.; Veltman and Gaillard, 1998). As for the respiration related vari specifications and procedures. They were also informed of the general
ables, duration of a respiratory cycle has been found sensitive to changes process of the test.
in workload (Veltman and Gaillard, 1998). These physiological mea At the beginning of the scenario, the unit operated at full-power and
sures could provide continuous measurements of the change of the operating crew performed the task on the computerized worksta
workload. tions. After an accident of small LOCA (Loss Of Coolant Accident) was
In the present practices of ISV tests, evaluators use subjective introduced into the simulated scenario, the crew entered the Symptom-
workload measurements such as NASA-TLX and Overall Workload based Operating Procedures (SOPs) by certain alarms. While the crew
which have been adopted in many domains (Braarud, 2020; Gawron, was performing accident diagnose using SOP, the signals of reactor trip
2008; Grier, 2015; Hart, 2006; Hart and Staveland, 1988). However, and safety injection were triggered by the dropping pressure. Because of
subjective and discontinuous measurements of workload could not the failure in RPMS, the reactor failed to trip and a red alarm was trig
provide detailed information on the trend of workload. In addition, the gered. By following the instructions on the corresponding alarm sheet,
limited number of evaluations taken during or after the tests could not the crew stopped the execution of SOP and transfer to Diversity Driven
support real time monitoring of workload (Rusnock and Borghetti, System (KDS) procedure. According to the instructions of KDS proced
2018). Furthermore, subjective measurements could be suffered from ure, the crew first transferred the control to DHP by turning the switch
rater bias (Gawron, 2008). Therefore, adopting continuous physiolog on the Emergency Control Panel (ECP) and then performed KDS pro
ical measures as objective indicators of workload could be a possible cedure on the related traditional hardware panels. The switch took place
solution to these problems and a good supplementary to workload approximately 10 min after the beginning of the test.
measurement in ISV tests. The operating crew performed the KDS procedure on the traditional
In this study, the researchers observed and recorded a beyond hardware panels in this scenario. The procedures are specially devel
design-basis accident handled by a four-member crew on a nuclear oped for every crew member’s responsibility. Once the switch has been
power plant full-scale simulator during an ISV test. Physiological and made, the coordinator would stand behind the reactor operators and
activity data of heart rate difference, heart rate variability, respiration supervise the operating process. The activities of operators in interacting
rate, breathing wave amplitude, number of walking steps, peak accel with the traditional panels included locating indicators, checking system
eration, physical activity level, and inclination were collected along the status, reading parameters, pressing a button, turning a knob, and
test. These variables were compared with the analysis of workload based locating alarms, etc. (Table 1). Major operations in this scenario
on the TC method in order to: 1) identify physiological and activity included leakage detection, primary pumps shutdown, safety injection
measures that correlate with workload; 2) explore the relationships mode switching to charge mode, operation of letdown system, lowering
between these measures and workload; 3) provide recommendations for the temperature and pressure, and preparing for the connect to the
2
Y. Gan et al. International Journal of Industrial Ergonomics 78 (2020) 102974
3
Y. Gan et al. International Journal of Industrial Ergonomics 78 (2020) 102974
Fig 1. Estimated workload for the four crew members. Number of walking steps, activity level, and inclination of operators
could be considered as indicators of changing workload. Logically, the
Apart from peak acceleration, the other selected measures were physical activities of operating crews were the result of task re
significantly correlated with estimated workload of task units at 0.05 quirements. By just observing crew members’ behavior, time periods
significant level (Table 3). Among the physiological measures, the cor with high workload could be easily detected, although with less preci
relation coefficients between heart rate variability and estimated sion. During high workload periods, the operators moved about more
workload (ρ¼-0.42, p < 0.001), as well as between breathing wave frequently, changed directions more quickly, and leaned forward (or
amplitude and estimated workload (ρ¼-0.46, p < 0.001) were negative backward) with smaller angles for examinations. In other words,
with medium to large effect sizes. For the measures of heart rate dif because decisions and manipulations were made in relatively shorter
ference and respiration rate, the correlation coefficients were positive time periods, the operators appeared to be more active in front of the
(ρ¼0.40, p < 0.001, ρ¼0.27, p ¼ 0.01). Fig. 2 illustrates changes of hardware panels. The negative correlation between inclination and
physiological measures against estimated workload for the first loop estimated workload suggested that the operators reduced the time for
operator. The relationships of positive or negative correlations could be information gathering to compensate for the higher task requirements.
observed by similar or opposite shapes of trend curves. As for the ac Attention should be paid to this phenomenon in that the risk of
tivity measures, number of walking steps and activity level were posi misreading system status would increase.
tively correlated with estimated workload (ρ¼0.24, p ¼ 0.01, ρ¼0.48, p It should be noted that the original outputs of posture included
< 0.001). While for the measure of inclination, the correlation coeffi positive values for leaning forward and negative values for leaning
cient was negative (ρ¼-0.24, p ¼ 0.01). backward. For the purpose of this study, the absolute values of the de
viation from vertical position were used in the analysis. In addition,
4. Discussion large angles or too many backward inclinations were possible in
dications of inadequate display of information, which means flawed
4.1. Physiological measures design with information displayed too small, too high, or too far away
from the corresponding actuators. Evaluators of the ISV test should pay
The results showed that the measures of heart rate (heart rate dif attention to such behaviors.
ference and heart rate variability) and respiration (respiration rate and
breathing wave amplitude) could be good indicators of the workload 4.3. Estimated workload
change. As the workload increased, the heart rates of the crew members
also increased with dropping variations in R to R intervals. This finding The task complexity measure applied in this study was an effective
was in consensus with a previous study on cardiovascular measures as task analysis method in estimating workload (Aldrich et al., 1989; Liu
indices for mental effort during simulated flight (De Rivecourt et al., et al., 2012; McCracken and Aldrich, 1984; Wickens et al., 2015; Xu
2008). For the respiration measures, breathing rates increased with et al., 2009). The description of the ISV scenario and the statistically
workload increase, while the breathing wave amplitude decreased. It significant correlations found in the analysis could be considered as
indicated faster and shallower breathings as workload increased. In confirmation for its validity. In this study, task units were considered as
addition, after excluding the effects of workload on the four physio basic units for calculating physiological and activity measures. For each
logical measures (linear relationships assumed), no significant trends task unit, estimated workload was calculated by dividing the complexity
could be detected for the residuals along the timeline. Therefore, no score with the unit time span. It provided a reasonable way in predicting
evidence of fatigue was discovered during this 1-h ISV test. workload change along the timeline. For monitoring and cognitive tasks
that lasted for a period of time, there was a possibility of under
estimating the related workload. Since the durations of task units in this
Table 3
study were comparatively short (below 5 min), such influence on esti
Correlations between estimated workload and physiological & activity
mated workload was limited.
measures.
However, this objective method was not the same as subjective
Mean SD Spearman’s ρ p multi-dimension rating scales that included mental demand, physical
Heart rate difference (beats/min) 14.37 5.84 0.40 <0.001a demand, temporal demand, performance, effort, and frustration. A post-
Heart rate variability (ms) 45.91 8.98 0.42 <0.001a test survey with the crew members revealed subjective workload
Respiration rate (breaths/min) 18.71 2.10 0.27 0.01a
measured by NASA-TLX ranking from high to low in the order of coor
Breathing wave amplitude (V) 15747 4403 0.46 <0.001a
Number of walking steps 26.37 22.59 0.24 0.01a dinator, safety engineer, second loop operator, and first loop operator.
Peak acceleration (g) 0.14 0.06 0.03 0.72 This result was contrary to estimated workload ranking in the order of
Activity level (g) 0.10 0.06 0.48 <0.001a first loop operator, second loop operator, coordinator, and safety engi
Inclination (� ) 11.93 5.89 0.24 0.01a neer. Apart from individual differences in rating, coordinator and safety
Note. engineer as supervisors of the procedure execution process had higher
a
Significant at the level of 0.05. self-evaluation for the task demands. They also subjectively believed
4
Y. Gan et al. International Journal of Industrial Ergonomics 78 (2020) 102974
Fig 2. Trend curves of physiological measures against estimated workload for the first loop operator.
that they worked really hard, although the objective physiological and 1) Heart rate difference was positively correlated with estimated
activity measures indicated otherwise. In other words, duties of the workload, while heart rate variability was negatively correlated with
coordinator and safety engineer might be the reason for higher ratings of estimated workload. They were sensitive to workload change.
subjective workload. The subjective ratings of workload could be biased 2) Respiration rate was positively correlated with estimated workload,
in this case. while breathing wave amplitude was negatively correlated with
In the context of accident handling in the main control room of a estimated workload. They were sensitive to workload change.
nuclear power plant, mental workload is considered to have stronger 3) For operations using traditional panels, high workload was accom
influence than physical workload. It is part of the reason why this study panied by larger number of walking steps, higher activity level, and
applied task complexity method based on VACP rating scales to estimate smaller angles of inclination.
workload. However, physical activities are essential for implementing
procedures using traditional hardware panels, as was observed during Suggestions can be provided to evaluators of the ISV test that moving
the test. In this case, operations with high mental workload also required and leaning activities of operators are good indicators of workload for
more physical activities. Therefore, the physical and mental workload operations using traditional panels. Continuous monitoring of cardio
could not be easily separated in this scenario. In addition, during the vascular and respiration measures can detect workload peaks during the
post-test interview, the participants were asked to sort the six di test.
mensions of NASA-TLX according to their contributions to the total As this ISV test was conducted using traditional hardware panels, the
workload. All participants put “mental demand” ahead of “physical task types were different from those using the digital platform. The latter
demand”. It is consistent with the assumption that the influence of had different ways of interaction between operators and the system (Liu
physical workload on performance is limited in this test. and Li, 2016a, 2016b). Furthermore, increasing automation level of the
digital operating platform would increase the percentage of cognitive
4.4. Intrusiveness of measures tasks. Tasks using digital operating platform should be considered in
further research on workload measurement in ISV test.
In this study, the physiological and activity sensors were placed on a As for the physiological measures selected, eye activity was not
strap around the operators’ chests. Prior to the ISV test, the position and included. Although eye activity measures such as pupil size, blink rate,
tension of the strap were adjusted for good recording performance and and blink duration were proved to be correlated with workload, espe
the participants’ comfort. Interviews after the test showed that operators cially cognitive workload in many studies (Gao et al., 2013; Hwang
did not feel the existence of BioHarness™ garment once the test had et al., 2008; Marquart et al., 2015; Siegle et al., 2008; Yan et al., 2019;
begun. Thus, the intrusiveness of the measures was acceptable. Van Acker et al., 2020), for the procedure execution using traditional
panels in this study, eye response measures were not adopted because of
5. Conclusions the relatively high intrusiveness and low precision in measurement
when the participants were moving. For further studies using digital
In this study, continuously recorded physiological and activity operating platform, eye activity should be considerable.
measures during an ISV test were compared with the estimated work Since this study was not a controlled experiment, causal relation
load calculated by the TC method. The ISV test of a beyond design-basis ships could not be obtained from the analysis. Possible influence of
accident was conducted on a full-scale simulator by licensed operators. underlying factors on workload and physiological measures, as well as
The conditions were almost the same as in the real control room of a their interaction effects should be explored with more carefully designed
nuclear power plant, except for the pressure imposed on the operating experiments.
crew. The physiological and activity measures of heart rate difference,
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5
Y. Gan et al. International Journal of Industrial Ergonomics 78 (2020) 102974
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