Cons of contracting a third party vendor

Fallacious statement
The argument that the third party vendor is well known and works for most companies might
not be entirely true. This is because there is no guarantee that the vendor will provide quality
service.
Pros of third-party vendor
Some of the cons include minimizing the cost of establishing a call centre. It can minimize
staffing issue since the vendor manages of all the processes of hiring and staffing the centre.
While hiring third-party vendor might have some pros, the disadvantages outweigh them.
Hiring the vendors could therefore result in reduced customer satisfaction
The third party vendor might not handle customers with quality that the organization would
have which might lead to lower rates of customer satisfaction. The vendor may not be
dedicated or devoted to the customer like the staff members of the organization would be.
Reduction of business control
Vital business operations are put in a third party’s individual. This makes it difficult to monitor
or access the quality of the service provide.
Polices are difficult to be enacted to increase customer satisfaction since the vendor has their
set polices which they follow.
Limited knowledge of the company
Third party vendor have limited knowledge of the company’s way of operation like culture and
values.
Vendor might have divided attention
While it is a good thing that the vendors work for more companies it could also pose problems.
The main problem is that the vendor might have divided attention since it is managing various
other organizations.
Lack of collaboration between the vendor and company departments
Since the third party vendor will be working as an external department, limited collaboration
and communication between them and the company employees.
Security concerns
Hiring a third-party vendor could easily result in mishandling of customer information.