Professional Documents
Culture Documents
Business Start-Up 2-Student 39 Student Book
Business Start-Up 2-Student 39 Student Book
Cambridge,NewYork,Melbourne,Madrid,CapeTown,Singapore,Sáo Paulo
CambridgeUniversityPress
The Edinburgh
Building,Cambridge
CB2 2RU,UK
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lnformation
on this title:www.cambridge.org/9780527534697
@ CambridgeUniversityPress2006
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no reproduction of any part may take placewithoutthe written
permissionof CambridgeUniversityPress.
Firstpublished2006
Printedin the UnitedKingdomat the UniversityPress,Cambridge
A cataloguerecordfor this publication is available from the BritishLibrary
ISBN-13978-0-521.-53469-7
Student'sBook 2
ISBN-IO 0-521.-53469-0
Student'sBook 2
ISBN-13978-0-527-67208-5
Workbook2 with CD-ROM/Audio CD
ISBN-1O0-527-67208-2
Workbook2 with CD-ROM/ Audio CD
ISBN-13 978-0-527-53470-3
Teacher! Book 2
ISBN-1O0-527-53470-4Teacher'sBook 2
ISBN-13978-0-527-53477-0
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L
Contents
Mapof thebook
Unit1 lntroductions 6
Unit2 Teamwork 72
Unit3 Choices 18
Unit4 Experience 24
Unit5 Arrangements 30
Unit6 .Objectives 36
Unit7 Success 42
Unit8 Media 48
Unit9 Strategy 54
Unit10 Solutions 60
Unit11 Transport 66
Unit12 Agendas 72
practice
Communication 78
andvocabulary
Grammar practice 95
Grammarreference 106
Transcripts 774
Communication
r
9.1 Describing
a businessconcept Passive:presentsimple, Marketing
and advertising
pastsimple
9.2 Discussingstrategies Adverbsof manner Businessdevelopment
9.3 Usingthe Internet Websitelanguage
lntroductions
! . Tatkaboutiobs.
What'syourjob titlein Engtish?
!. 2 Listen to Ella Grady,one of the people
on the course,tatkingabout her iob. Fittin the
ls youriob commonor veryspecialised? gaps in the OrganisationChart.
Do you knowanyonewith a veryunusualjob?
OrganisationChart
SueArpet
,r^ managing director
={ Responsibilities: (
{=
..í# o 7 departments
J
o I45 people I
DavidKemp
customerservicemonager
Responsibilities:
. customerservice Í
clepartment
o 3 regiona[customer
servicemanagers
EttaGrady
customer
servicemanager
Responsibilities:
.2 assistants
.3 countries
I
I I
lntr odu cti on1s
Presentsimple: be
are is I'm he's isn't we're they're d Grammarpractice...) Page 95, Exercise2.
aren't isn't
!l Corrunicationpractice1. StudentA ...)Page
My name'sEltaGrady. ('ttt .,..in customer 78. StudentB ...) Page 88.
service.lt a verybig department -
only six people. p r.m to a partneraboutyouriob (ora iob
I'mnot in chargeof the department. David you would tike to do). Talk about your
Kemp the manager. my responsibilitiesand give examptesof things
boss. you do at work.
I workwith flvecotleagues. in the
Europeansectionof the department. USEFULLANGUAGE
Alicia,Todd,Mike,Ericand Hans
all in myteam. my assistants.
........, I'mthe internationalsales manager.
5 SueArpel on the course.There I'mresponsiblefor exports.
any directors on the course. I reportto the managingdirector.
p.
She'smy boss.
4 Listen to lvan Magnussontetling the I managea team of ten engineers.
group about his 'secretiob'. Then complete The factorymanagerdeals with
the sentences. productionproblems.
1 lvanworksfor ..... I'min chargeof this proiect.
2 He writesreportsabout I'min after-sales
service.I look
3 The companydoesn'tpay him,but aftercustomers.
be
ls thetradefairin Montreal?
|
WhereaÍeyouroffices? l
other verbs I
Whendoesthe fairstart? i
Do they makecomputers?
Q ^ One of the companiesat the IMPA is Vekoma.
Read the text below, then answer questions 1-3.
l4 Vekoma'sengineersand techniciansinstall
the rollercoaster.
Read about the service that Vekoma offers. 6 Listenagain.What does the
Match the photos to the sentencesfrom the salesmansay about:
text. 1 customers aroundthe world?
Match the definltions7-T to the verbs a-g. 2 installation
and after-sales
servicein
Germany?
t offergoods/services-\ a design
2 settabroad \- 5 suppty
Communication practice2. StudentA ...>
3 create/draw c deliver Page 78. StudentB .'.) Page89.
4 make d manufacture
5 hetp/give
information e instatl Ask a partneraboutthe productsand
6 buitd/put
in f export servicesof a companyhe/sheknows wel[.
7 transport/send g advise
USEFULLANGUAGE
d Vocabularypractice...>Page 95, Exercise4.
E.
We design,manufacture,
deliverand install
6 A salesmanfrom a companycalted the oroducts.
Fun Farmis talkingto a potentialcustomerat Do you supplyparts?
a trade fair. Listenand answerthe questions.
We advisecustomers aboutmaintenance.
1 Whatdoes Fun Farmmanufacture? Wheredo you exportyour products?
2 What'sthe woman'sjob? We have customersin 30 countries.
3 Wheredoes FunFarmmakeits products?
Understandinga menu Orderinga meal
! . Workwith a partner.Tatkabouteatingout.
What'syour favouriterestaurant?
Why do you tike it?
Simple dishes /
:l apple pie with fresh cream or ice cream
Goocl food / I
Choosing
Great value / b roast chicken.beef or lamb.orilled steak I
your meel is
as easy as... Great service /
strawberriesanclcream
d Vocabularypractice...) Page 96, Exercise6.
I
USEFULLANGUAGE
I havea reservation.
A table for three.
Forthe starter/ main coursecould I have ...,please?
The same for me, please.
Wouldyou like a dessert?
Wouldyou like anythingelse?
I'mfinethanks.
CoutdI havethe bill,please?
1 They'redecoratinga room.
L2
l
Teamwork2
f
I
\
on budget Exactly six weeks to go beforewe open! Here's a short progress report.
on schedule
As you know,the buildingwork is now complete- so that'st t'.15L'lrqa{ltfq
behindschedule
However,we're havingtroublewiththe interiordesignerand the decoratingis
underbudget
startinglate- 7th May.That means we're a week 2.......,.. . I still
aheadofschedule 15th though
thinkwe can completethe work before June
overbudget
How are thingswithyou?
Underlinephrases in the John
emails that mean:
1 we'rehavingproblems
z finish(thework)
oao
3 we'rebehindschedule Hi John,
Vocabularypractice...1 Thanks for the update.Good news here - the website is now ready two weeks
Page 96, Exercise2. People can now book rooms online.
,D
c o p i n gw e l t . Theyneedto be ....
6! She'san excellent manager. 1*.' íÉ.]fa
7! He alwayscompletesworkon time.
s! He'sverygood at making
lffi
nrpqpnt2tinn<
lr rÍ
r! There'sa lot of stress,but she can deal
with it. N
.\ {
1 0 tr He'sgood at tookingat problemsin \, ' (
--,
detait. \
-{, ,
\
a creative =-' l -
b hard-working
11 fudith Lehman,the managingdirectorof
c experienced PAF,and RowanEvans,the human resourcesmanager,
d a strongleader are talkingaboutthe type of peoplethey'retooking
e reliable for. Listenand make notes.
Í a goodteamplayer
The new people need to be:
g adaptable
,,,t'llttYt',
h can copewith pressure
a confidentcommunicator
analytical
L4
Teamwork2
1.5
TIME
OUT
".i'-
) I
Keywords Webpages
(Googlesearch) (millions)
175.0
101.0
rJ7.3
79.9
61.9
32.3
29.7
29.0
28.5
27.()
26.1
25.6
ffi a in yourcountry?
Whatarethe mostpopularsportsand leisureactivities hiki 22.7
chess 17.1
What do you think the most popularsports and leisureactivitiesin the
16.8
world are?
horserirlin 7.9
The tist on the right shows how many web pages you find when you l
Ó.l
aerobics ,j
elephantpolo 0.3
(r
,6|
Teamwork2
Work with a partner.Can you completethe Look at these sentencesfrom the conversation.
list with the six activitiesln the box? Match the pairs with a similar meaning.
Write a-d in the boxes.
bowling fishing iogging knitting r ! | can'tstandit.
golf underwaterhockey
z. n | ---'+ ^t^,. +L^
l , ) | L o r L p r o y , , , ' o t ' Sm y p r o b l e m .
like or dislike 1-3? Tick (/) the boxes. Work with a partner.How many sports and
Man activitiescan you rememberfrom the Google
r FootbalI n n searchon page 16? Close your book and
make a [ist.Then compareyour list with the
LJ LJ
2 Golf ft n
L--J L]
rest of the group.
3 H o r s er i d i n g ft
L] tl
77
Choices
Il
- a Talk to a partnerabout online shopping.
Do you sometimesbuythingsfromInternet
stores?
lf so,whatandwhy?
Whatproducts do peoplealmostneverbuyonline?
Why not?
Whatarethe advantagesand disadvantagesof
shoppingon the Internet?
a.
.comparison:why customers prefer
Internetstoresto'traditional'shops T
t's hard to talk about Internet shopping without
I saying Amazon'. The company isn't just one of the
I first online stores.It's also a good example of the
.competition:why Internetstores advantagesof shoppingonline: finding and buying books I
can't competewith'traditional' shops on a website is faster and easier than walking around a
shop. And becausewarehousesare less expensivethan
shops,the companycan offer towerpriceseven when
I
.combination:why customerswant delivery chargesare included. Customerssave money.
Internetstoresand'traditional'shops And time. It doesn't get much better than that.
Clearly.a lot of products are not as easy as books to
sell online. Peoplelike to try on and feel the quality
c Fitl in 1-8 with words from the text. of clotheswhen they choosethem, for example.They
r the cost of transport= , { r / i ; r ' r t , / t , t , i t i . , also like to look carefully at more expensiveproducts.
2 not an extracost : in theprice This meansgoing to a shop. And. of course,peopte
: like shopping.But for online stores.these problems
3 s p e n dl e s s money
are not as big as they seem. Today,people often look
=
4 how good a productis t n e ^c -
ut d
at productsin shops,then place an orderat an online
product store-atadiscount.
5 to order: to . . . a, n o r o e r If'traditional' shops help Internet stores,the Internet
6 moneyoff the fultprice: a .,., ,,. .., also helps traditionalshoppers.The web is a good
7 products place to find technical information about a product,
get a price and compareoffers.But a lot of peopte
Read the articteagain.Are these sentencestrue prefer not to buy more expensivegoods online - they
CI) or false (F)? do their researchon the Internet,then go to a shop.
1 Goodsfromshopsoftencost more
thangoodsfromontinestores. a
2 At onlinestores,customers can try
on and feeIthe quatityof ctothes. n 4 C o m p a r e dw i t h o n l i n es t o r e s ,a l o t o f
s h o p s o f f e rb i g g e rd i s c o u n t s .
3 Peopleoftenptaceordersat online 5 A tot of people use the Internet
storesafterlookingat productsin shops. ! t o c o m p a r ep r o d u c t sa n d q u o t e s .
r8
Choices l
! a Findcomparative
formsin the textto complete1-5. 77 Marllyn Casey and Lionel
ouickerthan = ''', Wilmington,two managersfrom
7 "" than
Í,t.'(t,-
2 cheaperthan : Vacscape.com,are discussing the
than
quotesand lookingat samples
3 a lot better , better
of the products.Listen and answer
4 moredifficultthan : not the questions.
t ls theremuchdifference between
5 smallerthan = not
the qualityof the products?
2 What'sthe main differencebetween
the products?
Comparatives
3 Whatdoes Marilynthinkof the
Short adjectives Aerosaurus?
It'softenfasterand cheaperto buy online. 4 Whatdoes Lionelthinkof the
Aerosaurus?
Long adjectives
18 PRor{ul{oArlorListenand
(+)BMWsare a lot moÍeexpensivethan Skodas.
repeat.How do these words change
(-) Skodas are a lot less expensivethan BMWs.
in sentences?
lrregular adjectives 1 than lt's cheaoerthan the other.
The situationís worse/betternow. 2 as lt's not as cheaoas the other.
as ... as
Communication practice7 ...>
This one isn'tas popularas the otherone.
Page 80. Work with a partneÍ.
USEFULLANGUAGE
Supp[ier Gitd This productis betterqualitythan
Product Gravitas i that one.
Priceperunit s240
The otherquote is muchcheaper.
50units $12,000
- 5%discount $6oo ls therean extrachargeor is the cost
+Costof delivery $2,s00 of deliveryincluded?
Totalcost $13,900 lf you placean ordernow we can
Delivery
time 15 workingdays offeryou a five percentdiscount.
Supptier Suntra
Product Aerosaurus
Priceperunit $3oo
50units $15,000
J
- 120lo
discount $1,800
+Costof delivery $1,500
TotaIcost s74,700
Detivery
time 10 workingdays
19
!. What do you think of your company's
offices?What do you like aboutthem?
Which of the three offices would you most/leastlike to
work in? Say why.
What dont you like?
Whafs your opinlon?Match the descdptions1-10 to the
Work with a partner.Discuss the offices in the photos.Write a, b or c in the boxes.
opinions.Do you agreeor disagree 1 ! the otdest
with them?
ó ! themostoriginal
2 ! the nicest 7 theleastexpensive
1 'Officesare iust placesto work.They a
3 E the mostmodern 8 theworst
only needto be basic.' !
'Good 4 ! the mosthorribte 9 theleastadvanced
2 officesand good facilitiesattract !
good people.' 5 ! the most unusual 10 thebest
!
Ja.
-{a
Lr
201
Choices l
S o y o u w a n t b i g w i n d o w s ,i f
il
5 What'sthe (+unusual)officebuitdingyou know? what's
I
You'redesigninga new workplacefor
your partner.Discussany problems
with his/herpresentoffice and ask
what your partnerneeds for the new
office. Change roles.
I
USEFULLANGUAGE
t
tatkingaboutthe requirements for designing
á essential.
offices.Tick (/) the things on your list in 3a that
I don'tthinkfax machinesare
he talks about.Make a note of any otherthings
necessaryany more.
he says.
I'd like an extratable in my office,
H
19 Listenagain.Are these sentences if possibte.
É
true (1")
or false (F)? You need fire doors at the top of
1 A coffeemachineis an optionalextra. tr the stairs.They'recompulsory.
to havelots of tight.
2 lt'simportant ! The mostimportant questionis cost.
{ 3 Openptanofficesare moreexpensive. tr
Locationandgeography Travelrecommendations
tl Wt"r" wouldyou tiketo havea holidayhome? y'^ Read the first paragraphof the article. What
ln your country?Whataboutabroad? sort of companyis Vtadi Private lslands?
Lots of people own, or would like to own, a holiday there are thousands of islands around Indonesia,
home in the sun. But imagine buyrng a whole island. Malaysia, Thailand and the Philippines, there are
It sounds like a dream, but for some people, private almost no private islands in Asia.)
islands are a reality. There are hundreds ofprivate Tlpical prices for 4..,-....-....--...--..
islands are between
islands around the world.Vladi Private Islands. an one and five million dollars. But if you don't have a
island real-estate agency,has nearly 100 properties multi-million-dollar budget, you can buy an island for
for sale. And you don't have to be a millionaire to buy as little as $100,000.However:,instead of warm, white
one - although it helps. sand, you get cold, white snow, and an island on an
Some of the most beautiful properties are in i"y 5..--....-- in western Canada. Of course.
the tropical regions of the Atlantic - in the Caribbean mountains and pine can be as beautifirl as
and the Bahamas. In the southern hemisphere, there and palm trees. In fact, some of the most
are a few private r.!.,;Ll.ttL,t...
in French Polynesia, in expensive islands in the world are in colder
the Pacific. There are also some places in the Indian - mostly in North America and Europe -
2..--...-..-......-,
mostly in the Seychelles,600km offthe not too far from the northern business capitals of
eastern of Africa. (Although, further east, NewYork and London. where their owners work.
221
Choices J
Wherewould you like to have a prlvate Match the questionsand answersfrom the
island? Discusswith a partner. conversation.
Writea-e in the boxes.
USEFULLANGUAGE
23
E rperience
Work with a partner.Why was the bicycle a complicated dangerous low much
successful invention?Describeits advantages. often successful
Bikes are ....
I I want to talk aboutthe bicvcle-
24 Listen to Rob Martel, a marketing
consultant giving a trainingcourseabout 2 They don'tcost
designing hi-techproducts.Why does Rob use 3 A They'renot ..-...--...,........,-
.
the bicycle as an examplein his tatk? B They'reeasy to use,yeah.
4 Runningcostsare
5 Theydon't breakdown.
6 They'renot too
U Listenagainand checkyour
answers.
25 Listento Robsummingup why the
bicycleis so popular.Whichadiectivesdoes
he use?
! " " "ilttttp
""""r"' 4 .......
2 5.
3 6
24
1
Experience11
25
Talk about proiectsyou worked on or jobs you
did in the past.Which was:
o the most interesting/boring?
o the most difficult?
z6
l
Experience/1
29 PRoNUT{crATroilListen
and repeatthe questions.Copy
the intonation.
í
1 Did you havea good weekend?
. meetingsin yourcountry/abroad get back call € o ntact give look speak touch
. visitsto conferences phonesomeone=
1 +.q11.,,...
someone/ .. someonea call
o visitsto exhibitions =
2 talk to someone to someone
o video/telephone conferences :
3 phone againlater phone I backto someone
ln internationalbusiness,what are 4 phoneor emailsomeone: someone/ get in
the advantages/disadvantages withsomeone
of makingarrangements: s find/check :
some information into something
.,,,,,
o by telephone? Vocabularypractice...>Page 99, Exercise1.
c
o by email?
d 30 Listen again and change 1-6 to make sentences
from the conversation.
1 | can look on the Internet
afterlunch.
l'ltl+tttk .
u tlu' lutct:urt,ltt't:Lu+.h.................
2 Let me giveher a catlthis afternoon.
rtt
3 Why don'twe catchthe same flight?
Shalt ?
4 Do you Wantme to look into flightsto San Francísco?
Shatt
5 lf you want,I can contactthe San Franciscooffice.
Shatt ?
6 lf you like,we can speakat about4.30.
Shalt
!. 30 Michael Morganand
Sytvie Dam, are arranginga trip to
wil[shalk offersand suggestions
a conferencein San Franclsco. Offers:I'11.... Shatl I ...?
Listen to their conversationand
We need moreinformation aboutthis.
answer the questions.
l'll look on the lnternet.
r Whatdo Sytvieand Michael
decideto do? We needto book our tickets.
z Whatdoes Michaelsav he'lldo Shall I book them?
today?
Suggestions;Shall we ...?
3 Whatdoes Sylviesay she'lldo
today? When can we talk?
4 Whendo theyarrangeto speak Shall we speak this afternoon?
again?
3o
Ar r angem e n ts
5
f G r a m m a rp r a c t i c e' . . >P a g e 9 9 , E x e r c i s e2 .
USEFUL LANGUAGE
g Work with a partner. Student A reads sentences 1 and 3 and
offers a solution. Student B reads sentences 1 and 4 and We needmoreinformation about
offers a solution. Change roles. t h i s .S h a t tI l o o k i n t oi t ?
S h a l l| . . . ?/ I ' t l. . .. I'ltget backto you nextweek.
c o n t a c t/ g e t i n t o u c h / l o o k i n t o I c a I II g e t b a c k t o / f i n d o u t I ' l Ic a l t / p h o nyeo u t h i sa f t e r n o o n .
I'llcontact/ get in touchwith Paula.
1 W e c a n g e t t h e r e b y t r a i n ,b u t I ' m n o t s u r e h o w l o n g i t t a k e s .
I'tlgiveher a call later.
2 | d o n ' t k n o w w h a t i t c o s t s ,b u t m y c o l l e a g u eh a s a p r i c e l i s t .
I needto talk/speak to my colleague
3 I ' t tg i v e y o u t h e a d d r e s s .l d o n ' t h a v e i t h e r e ,b u t i t ' s i n m y aboutthis.
office.
4 W e n e e d m o r e i n f o r m a t i o nS. v l v i ek n o w s a l o t a b o u t t h i s . Spelling
centre(:UK) center(:US)
37 pRoNuNctArror.r Listen to four sentences.Which form
of the verb do you hear? Tick (/) the correct answer: a, b or c.
ab c
1 | call ... ! I ' t ct a t .l . . ! I called
... tr
z I talk... ! r'tLtatk... ! I t a l k e d. . . !
3 | e m a i l. . . ! I ' t et m a i.l. . ! I e m a i l e.d. . t r
sfr)
4 | c o n t a c t. . . t r I ' l cl o n t a c t .!. . I contacted tr
C o m m u n i c a t i o onr a c t i c e1 3 . S t u d e n tA . . . r P a e e 8 2 . S t u d e n tB
l0l
11
Work in groups of three. Plan a trip to a conference in no
5an Francisco.
Y o u a n d y o u r c o l l e a g u e sa r e a t t e n d i n ga c o n f e r e n c eat the
S o u t hS a n F r a n c i s c oC o n f e r e n c C e e n t e ro n t h e 2 7 t h a n d 2 8 t h o f
n e x tm o n t h .U s e t h e i n f o r m a t i o n t o d e c i d ew h a t y o u n e e d t o Eü)
d o . D e c i d ew h i c h j o b s y o u ' l ld o , w h i c hy o u r c o l l e a g u ew i l Ld o ,
a n d w h e n y o u ' l ld o e a c h j o b .
n S h a t tI c a l l t h e c o n f e r e n c e
centre?
B 0 K . t h e n I ' l l. . ..
C S h a t t| . . .?
31
Do you agree with the following points?
What do you do?
oao
Hi Rita,
1 Aftera phonecall I atwaysmakea noteof whatwe
discussed. lf not,it'seasyto forgetthings.' Itwas good to talk to you yesterday.
2 'l normallysend an emailaftera meetingto confirm Thanks againfor helpingme find a hotel.
the mainpoints.lt'sgood to havesomethingin Please find attachedthe slidesfor the
writingin casethere'sa disagreement or problemin presentationI'mmakingat the conference.
the future.' It'sa PowerPointfile - let me know if you
3 . | no u r c o m p a n yw e s e n dc o p i e so f d e c i s í o nt so a l l can'tread it,and I can send it as a Word
colleagues for information.' document.Your commentswill be welcome.
!.
As discussed,my colleague,Michael
Sylvie and her colleagueMichaelare going to a Morgan,is comingwith me to the conference
conferenceln San Francisco.Read the email (a) from We're flyingout on Wednesday,October
Sylvie to Rita, the conferenceorganiser,and complete 25th.Our flightgets intoSan Franciscoat
the sentences. 11.00pm' so unÍortunate|y we can'tmeet
r SytviesendsRitasome ...,. you for dinneron Wednesdayevening.But
ir
we look forwardto seeing you on Thursday
2 lt isn'tpossiblefor Sylvieand Michaelto meet
morning.The conferencestartsat 9.00,but
l'll be thereearly to preparefor my
3 Sylvie,MichaeIand Ritaare meeting presentation. lt'llbe a short night!
on.
Bye for now.
Now read the email (b) from the hotel to Sylvie and Svlvie
comptetethe sentences.
1 Earlierin the day,Sylviespoketo
32
Arrangements5
\
i\r practice14. StudentA ...>
Communication
')^\ Page82.StudentB ...)Page 90.
\
Dotheydescribe
a Lookat thesesentences. tr Think of an email you wrote recently,
!
arrangements(A) or timetabtes?(T)Write A or T or emails you often write, to confirm
in the boxes. arrangements. Writethe messagein Engtish.
1 We'recheckingin after23.00. Á
2 Our flightgetsinto San Francisco
a t 1 1 . 0 0p m . tr USEFULLANGUAGE
On'the Rock'
When you get to'the Rock', you're free to walk around the island
and iail. Note that the short road from the dock (where all
ferries arrive) goes up a hill.A shuttle service is availablefor
visitors who cant walk up the road.
)4t
Arrangements
!
35
Obiectives
lffi
.-B.*ffi !
a Lookat the photosandtatkaboutwhatyou see.
The Tropicallslands ResoÉis in Brandenburg
near Berlin, in eastern Germany.Do you think
that's a good location?Why/Why not?
'The weather forecast's terrible. Read the article and answer the questions.
I think l'!l go to the beach.' 1 How big is the TropicallslandsResort?
It sounds like a strangeidea.But in Brandenburg, 2 What'sthe climatelike insídethe dome?
just south of Berlin,you know it won't rain at the
{ of the location?
I
3 Whatarethe advantages
Tropical lslands Resort.The huge dome, which
opened in March 2005,is larger than oarofootball a Why ístherepossiblya marketfor domesin
stadiumsand higher than the Statueof Liberty. otherplaces?
Inside,the temperatureis 25"C. There's a 'sea'
Undertinethe correctwords to make sentences
with water at 30'C, and evena small'rainforest'.
that match the points of vlew in the article.
Colin Au, the Malaysianbusinessmanbehindthe
r The writer thinks/doesn'tthink a lot of
project,thinks the resort will be successfulthanks
to the cold local climateand the dome's inland visitorswíllcomefromothercountries.
location.lt'll certainly be more popular with {
I
2 Forthe peopleof Berlin,the dome will/won't
Berlinersthan Germany'snaturalbeaches,250 km be morepopularthanGermany's coast.
away.Especiallyin winter.Howevel with so many t
cheap flightsto hot holidaydestinations,it's hard I 3 The resort probably wilWon,Í
visitorsfromwesternGermanv.
have a lot of
to imaginelarge numbersof visitors comingfrom
abroad. lt'll probably be hard to attract tourists
from western Germany,too. willz predictions
lf the resort is popularwith local people,however,
it's likely that more domes will open.After all, I thinkthe projectwill be successful.
many of the world's big, rich cities have cold I dont thinkit'll be verysuccessful.
climates and, possibly,large markets for'tropical "l (it'll= it will)
I
daytrips'.But the Berlin resort wont reallyhelp to
t Personally, I thinkit'll / it wort be
forecastthe cost of domes in other places.Thatl
because,from the start, the Brandenburgresort a success.
had a very big advantage.
I
7
-
-r a1F -. -;r'-.'
e Grammarpractice...r Page 99, Exercise 1.
Objectives6
)7
Sir Richard Branson,the boss of
Vírgin' is the type of person who
believes the sky's the limit.
But his nextgoalis to go onestep
furtheranddo businessin space.
Branson's latestcompany, Virgin
Galactic,is aimingto start space
with any of them? Say why. The firm is optimistic it can achieve the ambitious target after
confirmingit's going to buy the technologyfor SpaceShipOne.
1 'Perhapsone day there'llbe The ship, buitt wíth finance from Microsoftco-founderPaul Allen,
tourismin space,but certainly recently won a $10 million prize when it becamethe first private
not in the nextten years.' spaceship to teave the earth twice in two weeks. Virgin Galactic is
'l now planning to work with SpaceShipOne's designer.Burt Rutan.
2 thinksoacetourismwiltbe The aim is to devetopSpaceShip0neto buitd a Virgin SpaceShip
a big industryand it'll
probablystartin threeor four
years.'
3 'Maybetouristswill go into Make sentencesto describeVlrgin Galactic'saims and
spacein ten or twentyyears, objectives.Use the presentcontinuous.
but only very very rich
I planI use the technotogy
r VirginGalactic fromSpaceShipOne.
tourists!'
| , í ti 1i t t ( , , t / , t; Íi ; i . s 1 tf , 1111 , , . , , , ,t i ! t ' i t . '( / t r ( t ; / t l t , ,/ , , ,1t t
Read about Virgin Galactic.Tick
(/) the phrases that describe Íi':,ut 5/lq,..L;
l u! (|lt+.'
the company'sobjectives. 2 thecompany I aimI startspaceflightssoon.
t Taketouristsinto space. a 3 Virgin/ hope/ achieveits objective
this decade.
2 Producea completely
new designfor a
spaceship. ! 4 the firm/ go / buitda ship calledVirginSpaceShip.
Builda spaceshipfrom
currenttechnology. !
Offerticketscheao Work with a partner.Ask and answer questions about Virgin
enoughfor mosttourists. ! Galactic'splans.
Taketouristsfor A Whatare theyplanningto callthe spaceship?
holidaysin space. ! B They'replanningto call it ....
Allow passengersto 1 what/ plan/ call the spaceship ?
floatinsidea spaceship. !
2 what altitudeI aimI reach?
3 when/ hope/ startflights?
4 who i go / work with ?
';81
Objectives6
(VSS).
A key objectivewitl be to pass safety tests, Firstconditional
whichwitl allow VSS to carry paying passengers.
Spacetourismís not a completelynew business. lf the projectis successful,they'll make
In2001.DennisTito paid $20 million for an eight- a lot of money.
daytrip to the InternationalSpaceStation. Virgin There'llbe a lot of demand,if the price
Galacticis hoping to offer flights at much lower is reasonable.
possiblycosting about $200,000- not cheap,
prices,
buta realisticsum for a growingnumber of rich
tourists.To make this possible,the plan is to offer
shorttrips to the limit of the atmosphere.VSS witt
spendjust a few minutes at an altitude of about d Grammarpractice...) Page 100, Exercise4.
350,000 feet (passenger planesfly at about 35,000).
Passengers witl be weightless,and have spectacular
Communication practice17 ...) Page83.
viewsof the earth and stars.
Workwith a partner.
e Find words in the text with similar meanings. Ea TatkaboutVirgin Galactic'sobjectives.Do you
think they'rerealistic?
l aplan=agl:ll ,at
Work wlth a partner.Take it in turns to talk
an 4..............
orano
about a projectthat you're working on at the
z a planthatwitlbe difficult to achieve= moment.What are your obiectives?Are they
an 4,..,,,,,,...,.
o t a no r a n o pran
realistic?
I a planthatwill probablywork :
dl 0tan
USEFUL LANGUAGE
f Vocabularypractice...>Page 100, Exercise3.
We'regoingto starta new company.
y'a 38 Listento CarolineFtint,a tourist They'replanningto developthe technology.
industryinvestmentanalyst,talking about
We'reaimingto finishthe projectin December.
spacetourism.Circlethe correctanswer,
Our objective/aim/target/goal is to finishthis year.
a or b, to matchher views.
Do you think it's a realisticobiective?
r Spacetourismin fiveyearsis
No, I think it's a bit optimistic/ambitious.
a realistic b optimistic
We'rehopingthe projectwill be successful.
z Ticketpricesof $200,000are a ...............
.
a firsttarget b finaltarget
3 The priorityfor spacetourismis ...........,,,.
a good marketing b good safety
39
TIME
OUT
S,\T
ffi
Find words and phrasesin the advertwith the same
meaning.
1 lf you buy yourticketearly,you'llget a good price.
p , r , r , f t 1 1 r ,111 . s i r t { l t t , t r / t , t t t r ' t ' h - , , ' t t i t t f p 1 1 ' 1 ' 11' t fi 1 ' s ' . s .
rl'& --.--"-"-"-r"""-"' t " -""-
EL
f,[i.r
g6l/ l! 4 a ticketto go and comeback
5 less expensive
tickets
10 reserve
GlenAir !
lo Vocabularypractice...>Page 100, Exercise5.
I
Low-costflightsto Europefrom
Glasgow. Book your seat in advance lE. 39 Listento a customerbookinga ftightwith
GlenAir.Answerthe questions.
for even lower fares.
Discounts for under 26s! I t Wheredoes he wantto go?
I 2 Whattypeof ticketdoes he want?
II
I
I Lisbon
t,
FlightGA66 Glasgow
3 t h e /c o m e/ w a n t /b a c kt S r r l tI t o ; / ; ; .
-t. Passengername I
/,;..; / ;;; t
5 extraI areI cna,r:g;; Expirydate I
41
Success
BTE
Production Planner (a999-2OO2.
o Alton
ManagementTrainee
Gilder to Production
o996-a999'
Promotion of Jerome
Manager (Melbourne) Sanford Institute of Technology
that we have Masters (...........)
I am very pleased to announce
j Gilder to production :i:'19:'' -
;;;"."á ",o,.," plant. Jerome will start worK ln Cambridge University
il ú"ru"urne (1e91-
"". of next month' Degree )
t i. p"tition at the beginning
""*
number of PolyV-ec's
Jerome has worked at a
the company 1n 2002'^'un-d,-
f."""'ft*.'tt" joined Completethe sentences.Use verbs from the
production planner' first tn
spent some time as a notice in 2a.
head office in the UK'
our Boston office, then at
three years ago' to 1 jerome..st1diel.. Businessand Economics.
;;.ű moved to South Africa
- assistantproduction
work in his present position 2 He fromCambridgeUniversity.
..........
*urrug". at our CaPe Town Plant' 3 He a Mastersat SlT.
..........
two other companies'
Jerome has worked for 4 He Attonin 1996.
Alton' as a management
He startedhis career with 5He ..,,Alton in 1999.
join BTE' where he worked
trainee. He then lett to Business óHe his firstyearsat PolyVecin the
i;;;*t"t planning' Jerome studied
atcaÁuridgeUniversity. He UK.
;áililics
7 Afterworkingin the UK, he to
n,^Á","a in 1994'andsPent1tre|otto11'1s^;ear
he
;i;;;f*d lnsiituteoiTechnologv'where SouthAfrica.
Management.
áij" ú"'.".s in Distribution 8 Lastweek,PolyVec................
h i mt o
I'm production manager.
Congratulationsto Jeromeon his promotion'
career
J';L will continueto enjoy a successful Vocabularypractice...r Page 100, Exercise1.
with PolYVec'
Director' Work with a partner.Ask and answer questions
Simon Atkins, Production
about lerome's educationand career.Use the
PolYVec International
past simple.
A WhenArVhereArVhat
did he ...?
B He....
42
Success /
Presentperfect:negotivesand questions \
43
sentencesthatare truefor you.
Discussthe reasonsfor your
TO Yves Cordier FROM Andy Bell SUBJECT Progressreport
answers.
'ln my job, it's easylhardto
plan work. lt's easylhardto
knowhow long it will take.' Dear Yves,
'Work usuol/ygoesldoesn't Pleasefindbelowa reporton progresshereat the new
usuallygo to plan. lt's Singaporebranch.
easylhardto work to a 1We'vemade good progresswiththe new accountsdepartment.
schedule.' I'vealreadyhiredthreeaccountants and I'minterviewing
an accounts
'The busiesttime is usuallyat assistantnextweek.This means 2we'rethreeweeks ahead of
the beginninglendof a project.' schedulewithrecruitment for that department.3Unfortunately,
we're
havingproblemswiththe lT installation. aWe'vehad troublefindinglT
people,so we haven'tmade much progressthere.We'veonlyfound
!a Read the email and answer
the questions.
one technicianso far (weneedanothertwo),and she hasn'tstarted
workyet - she's startingnextMonday.That means 5we'retwo weeks
Whatprojectis Andy Betl
r behindschedulewith lT I'vewrittento Danielain Zurichto ask her if
workingon? she can send us someonefromthe officethere.She hasn'treplied
yet.l'll giveher a calltoday.
2 What partsof the projectare
goingwelt? Our new sales rep 6Annais doingverywell.So far,she's beento
Bangkok,Manila,Jakarta,Hong Kong,and has justgoneto Seoul.
3 Whatproblemsis Andy having?
She's onlybeen herefourweeksand she'salreadyflownto half of
Fittin the chart with the hlgttlighted the citiesin Asia! lt certainlyhasn'ttakenher longto makea start.
phrases 1-7 from the email. She's sent me a few textmessagesto say her meetingshave gone
well.She's seen about20 clientsso far.And she's also donea big
Good news presentationat the FTO tradefair in Hong Kong.
Bad news
p a Whatare the past participtesof theseirregular
Lookat the emailagainto help you.
t be bg-eu 7 go ......................
2 make 8fly
3 find 9 take
4 have 10 send
5 write 11 see
6do
44
1
Success /
Iis
'-r
I C cro; Look at the 'to do' list of tasks for opening
I hlre /hree accortt/att/3 a new office.Ask your partnerquestions
using yef. Answer with yet, already and
2 htre aL, accout,/'s assistant ! so for. Change roles.
i ftnrl lhree f/- techntctarts ! A Haveyou foundan officeyet?
tl ,,rtfe fc Daniela ! B Yes.I have.
e Thone Datttela tr
1 t;ad a-a ottiee
b Circlethe correctsentence(a or b), based on z hi.e s(a{t:
Andy's'to do'list in 4a. s a - le s a a d a-dmiaistraLioa
t @ He'satreadyhiredthreeaccountants. &ceavtLs aad ÍT persoaaei x
b He hasn'thiredthreeaccountants yet. j iastal l phoaes aad Ía(e.aeL x
2 a He'salreadyhiredan accountsassistant. ! driLe s(a-tt ha-adbook x
b He hasn'thiredan accountsassistantvet. 5 tra-ia sta-tt x
3 a He'salreadyfoundthreelT technicians. L ar7a4ise visiL {.am hea-d off;ce
b He'sfoundone lT technicianso far-
*l
4 a He'salreadywrittento Daniela.
b He hasn'twrittento Danielayet. Communication practice20. StudentA ...>
5 a He'salreadyphonedDaniela. Page 84. StudentB ...>Page 91.
b He hasn'tphonedDanielayet.
Writean email based on the updateyou
gave in Exercise6. Use the email on page 44
P resent perfect: yet/already/sohr
to hetp you.
Have you writtenthat reportyet?
I'vestartedit, but I haven'tfinishedit USEFULLANGUAGE
yet.
We'redoing well.We'vealreadydone We'redoing/ We'vedone well.
most of the work. Thingsare going/ havegonewell.
I'mreadingyour report.I'veread hatfof We'remaking/ We'vemade good progress.
rbs? it so hr.
We aren'tmaking/ We haven'tmade much
progress.
We'rehaving/ We'vehad problemswith the
installatíon.
c Grammarpractice...) Page 101, Exercise5. We'rehaving/ We'vehad troublewith it.
45
TIME
our
Describingfeellngsandexperiences
46
S u c c e s s/
t L i s a c l i da p a r a c h u t cj u m p l . r s ty e a r . L
I
't s h p , " o V , L l l l t ' ' { ' . 1 ) p t i pr ( , . .
2
I S h e ! / . l sf r i g h t e r c cble f o r es l r ej u n r p e r l .
{ !l 4 A f t e rl r tr p a r a c h L r to(l'l e n c c l s, h e
1
\ , v 4 5 (a r c 0 .
\
I 5 S h e h a c la v e r y h a r c l a r d i r e .
t
I 4 7 L i s t e n a g a i n . W h i c h a d j e c t i v e sd o e s L i s a
I u s e t o d e s c r i b e t h e e x p e r i e n c e sf r o m 3 b ?
T e l l o t h e r s t u d e n t sa b o u t y o u r m o s t m e m o r a b l e
o r i n t e r e s t i n ge x p e r i e n c e s .
U S E F U LL A N G U A G E
H a v ey o u e v e r d r i v e na s p o r t sc a r ?
Y e s , I ' v ed r i v e na P o r s c h e .M y f r i e n d ' sg o t o n e .
I tw a s i n c r e d i b l e !
I tw a s a m a z i n g l
I w a s a b i t s c a r e dt h o u g h .
47
Media
4.317.20
L0.24o/o
L1.24o/o
a 13.95%
qBt
MediaB
49
lla What are the advantages
and disadvantagesof
buying and renting
a home?
(bc) tltovt.
bLrving
and sellinghornes. 125
Spain
Onerellsonfirrltll theinterest is thehigh 1m
Italy
Australia priceof propert\. lkrusepricesin thet'K IJ
197s 80 85 90 95 2000 04
Britain . . , . . . . .(. i.t t c r e t t s e )b t JapanRea|Es|ate
SouÍces: Institute:0DP|\4;
0FHE0i
UnitedStates lrboLrt 75"t,in the lastfivevcalsund ll' goveÍnment
oÍÍices
Japan Germany
lreland
rtI l-
tense of the verbs.
E!
;l l-i
5o
Me d i a B
es
4 ! Banksgiveloans.They
rK 5 ! The percentage a bankchargeson USEFULLANGUAGE
ill a l o a ni s t h e
rt s 6 D Moneyyou'veborrowedis catled Unemployment is veryhighat the moment.
7 a A l o a nt o b u ya n o u s eo r a n It'sover 127o.
apartment is calleda Pricesare increasingfast.Inflationis 5o/o.
8 ! Whenthe economygrowsveryfast, Interestratesincreaseda lot last year.They
it'scalleda wentup 1.5%.
9 ! When the economyslowsdownfor Peoplehave borroweda lot of money,and
a time,it'sa wíllhaveto pay back largedebts.
to ! Wtrenpricesfaltsuddenty, it'scalleda There! been a boom.Now,the questionis,
will therebe a crash?
a lend (money). f recession. The economicsituationisn'tvery good at
b borrow(money). g u n e m p t o y m e n t . the moment.We'rein a recession.
c inflation. h interestrate.
d mortgage. i crash.
e debt. i boom.
50 pRoNUNctArlonWhich threewords in
a-j have silent letters?Listenand check.
Practise saying the words.
57
TIME
ouT
ii
Celador's global jackpot with
Who Wqnts To Be A MillionqÍre?
52
Me d i a B
riffin-ll:,tln:';it*l3Ji1:*
\
uv'-.-r
intoluxurypropu'.y
815
(t u^%
7.3ol3Í5*;;-.,*qYl^:.Í,ffj[,lJill*..
u
8.15\ o \7 la'
9.15
T:f.l
óósert
.-[iy;spetrats
8.45 \ o
9.55
8.o0ix;;;H-':,.,i.fu Y/
fi:ffif,iüi*hersecret.Gar!,spctto.o il
vd ó
o @ tcshow
icshow t''J..#
Special
/ö "^%%
'.*-.-:^ o
intntheStreet. (9 v
escaperrrtuurv"'_^*,rn"r,io0rize.
escapell|tUtrrw---- e'3u :A
9.30
9'30 Ttd @ /^ 10'05 Íoightt
o
trq 9*^ @ o
.= ío - a'..l
ra ll.[ ffir'
8.30Morecomcs'o"- 9.55 zo'{ (9 s.l i F1higr
F1
Tl'.1lln..1iÍ...**'::ff*f$,'j|i.
';ilr"il-:rll,r;-** Black.
]1.nyshane 9.55 "-:t1 u -c nlgr
with chq
11'15
e..o
e'00 t|lflJfi'il*:LerivMan cun @..2C \\ t.oo ?il[.o
it# Fright
.T;..ffiJu.u.,nn,,*..,o.Hl)oou
U,& '"c
;!'
with
C Íuturi
9.3o alk
ilúi il.ilii*h
'...o :
iffi :.'..'--.'
53
Strategy
rll
proactiv Ft*9"$P'
Ea Talk to a partnerabout advertising.
Whatare yourfavourite adverts?
I ny o u ro p i n i o nw
, h a tm a k e sa g o o da d v e r t ?
Passive:presentsimple,past simple
Tatkabout productplacement.
Active Apple uses productplacement. D o y o u t h i n kp r o d u cpt l a c e m e ncta n b e
Passive Productplacementis used moreeffective thanadvertising? Say why.
.ü by Apple. Inyouropinion,what'sthe difference
I
lr(*,: Active Companiesshow productsin films. betweengoodand bad productplacement?
#"
Possive Productsare shown in films.
Active Millionsof viewerssaw the film. USEFULLANGUAGE
Passive The film was seen bv millions
of viewers. In returnfor a payment,the product
is shownin the film.
In big films,the logoson products
are seen by millionsof viewers.
Now filt in the gaps in the articleaboutAppte. Productplacement was usedfor the
Use the passive. firsttime in the 1960s.
g HasAppleenloyed
thefruitsofproduct
placement?
Irrtlrenrovielltrrasl Gtrtttlt, |orrest('lirnrHanks)r'eceives lr I n 1 0 0 +A , p p l eI (gire) zt 'l.ifetime
lettertellinglrin thathe'sbeconre lr nrilliorurit: fionrIrisshares Achievenrent Au'ardfor l)rrrluctPlacentent' bv InteLbLand's
in Apple.Iirrrtstrssuqrilsetl to leam.notjustthatlre'srich.bLrt h t a n c l c h u n n e l . cwo enbr s i t eB.L r t h a td o e s n ' nt e a n t h e
thut'afrLrit corrplul"hln tkneso well.'l'he Applekrgoon conrplul\"s productplacenrents haveresulted in hugesales.
l:olt'cst's I
lettcr . t!:t!i tl!:!! (seu) lt.xot'et75 ntillion ,\lrruuSltrrrfiornbrrndchlurnel.corrr lhirrlsApple's
perplein 199+. Sincethen,thecunputerfirnrhasfucorne a star nrarketshaLe(about2?,of theworlclcornputeL
tlÍthe big ltrlclsrllall scleett.Ntlwaclar's, its pttliltrcts nrarket) is low for a conlpany
. . . , ( s h o u ' ir e g L r l a r il n
v f i l r n sa n i [b i g uhoseplorhrcts ;
'l\
Arrredcan series. (pronolel so nruchon screen.He
'raises
savsthis hugequestions'
Applehas beconre partof the Hollrrvoodsceneryfirra good
aboLrt ptoductplacement. andthat
reason- it hasthe rightinrage.Whenlr newApplelaptcip ' . . . w o f s tp, r o d u cpt l a c e m e n t
(use)bt'a star,it cloesn't at
justlrelprvith
- doesn't realh'work atall.'
pronrotion
of thebrand it alsomakesthefihnor pxlgranme
lookfa.shionable.
55
What do you know aboutthe 'dot.comboom'of the
!a late 1990s?
S6
Strategy p
Vocabularypractice...>Page 103,Exercise3.
58 PRoNuNcrArror'r Listenand
repeat.ls the stress in the adjectives
and adverbsthe same or different?
1 careful>carefully
2 easy>easily
3 g r a d u a>
l gradualty
4 Signíficant >significantly
Fill in the gaps in these sentencesfrom the conversation. We needto plan our strategy
carefully.
carefully easily gradually hard quickly We'vegrownquicktysíncewe set
sígnificantlywell up the company.
We'reexpandinggraduatly. We're
r The businesshas done tt,r'// overthe lastthree
hiringnewworkers.
years.
We wantto investin new equipment.
To expand , I n e e dm o r et h a ni u s tm o n e y . We needto raisefinance.
I'msureyou knowwhatit's tiketo work .. Lastyeartheyhad to cut costs
sevendaysa week. significantly.
They taid off
4 ...eachyear,yourlob changes 40 workers.
that'sa big change,so youriob needsto
5 ...obviously,
change
6 It'snot a decisionyou can make
You needto thinkaboutyourfuture.
57
TIME
OUT
58 1
I
I
Strategyp
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2 How do you registerat the site?
Communication practice27 ...>
3 Do you haveto pay to register? Page 86. Work with a partner.
4 How muchdoes it costto becomea member?
5 Whatcan you use the searchenginefor?
USEFUL LANGUAGE
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59
10 Sotutions
6o
So l u ti on s1 0
What skills and techniqueshas Edwardde Bono Talk aboutthe discussionat Optiplain.
developed? W h a ti d e ais created?
62 Two colleaguesfrom the researchand Whatdoes it show aboutlateratthinking?
developmentdepartmentat Optiplainare using
3
lateralthinkingto createnew ideas.Listenand Secondconditional
filt in the gaps 1-4.
lf we did that,we'd have problems.
could would couldn't wouldn't (we'd= we would)
la -
I O K .W h a tw o u l dh a p p e ni f y o u
madepackaging fromwater?
- Yout ontyuse waterif 63 PRoNUNcrArror Listenand
you frozeCDs in ice.
repeatthe sentencesin the grammarbox.
g Obviousty, you 2 ,,,,,,,.. ,...,, use ice Copy the stress and intonation.
for packaging CDs to setlin
s h op s . g Grammarpractice...>Page 103, Exercise2.
not ...? F------l No. But tet'sthinkaboutthe
p o s s i b l ea d v a n t a g eosf p u t t i n g h Work with a partner.Discusswhat you'd
C D si n i c e . do, or what would happen,in these
- situations.
y o u s t o r e dt h e mi n i c e ,i t
]c I lf
protectthemfromfire 1 lf my ideaswerealwaysbetterthanmy
orthieves. colleagues'...
You couldstoreimportant data 2 l f a c o l l e a g uset o l eo n e o f m y i d e a s. . .
s a f e l yo n C D - R O Misn b i g b l o c k s 3 lf a boss oftentold employees their
of ice. i d e a sw e r es t u p i d. . .
Y o uc o u l db u i l da n ' i c ed a t ab a n k ' + lf I inventeda waterengine,for cars, ...
for storingdatasafelyand
permanently.
Communication practice28 .,.>Page86.
J - A n d i f i t w a s i n a c o l d c o u n t r vi t
Work with a partner.
4 be exDensive.
Now fill in boxes a. b and c with these terms: Talk about lateralthinking.
D o y o u t h i n kl a t e r atlh i n k i n g
works?
specificideas provocation lateralthinking Do y o u think y o u c o u l du s e l a t e r atlh i n k i n g
i n y o u rl o b ?
USEFUL LANGUAGE
We couldchangethe packaging.
r't
Why don'twe use a differentmateria[?
in
'or Why not havepaperpackaging?
.t1
ras i Whatabouthavinga numberon eachCD?
tcn Howaboutsellingbig boxesof CDs?
Good idea.That'san interesting idea.
lf we did that,it wouldcost [ess.
ts
)zy
6t
Work with a partner.Do you agree with Sandra?
!a Read the commentsabout decision
making.Which do you agreeand
d
Compareher views with any experiencesyou have.
disagree with? Say why.
'l thinkit's bestto tell peopte
should, have to
whatyou reallythinkof their
suggestions, and to be direct.' I thinkwe should developthis product.
'lf you don'tagreewith In my opinion,we shouldntmakea decisionyet.
someone's idea,it'simportant We have to make a decisionsoon.
not to criticisetheirsuggestion.' We dont have to decide now.
'ln companies, it's bestto make
groupdecisions.lt'simportant
that all the teamagrees.'
' l n t h e e n d ,o n e p e r s o nh a s t o Grammarpractice...r Page 103, Exercise3.
makea decision,evenif the
othersin the teamdon'tagree.' 65 pRor{ul{crATror Listenand repeat.
What happens when should is followed by a vowel?
1 We should_actnow.
2 You should ask Mikeaboutthat.
3 We should_investin a new factory.
. ooliteness?o criticism?
o changinghow you communicate?
6zl
Solution s1 0
1 L o o ka t i n f o r m a t i o n . a Createideas.
3 Makenew suggestions. b C o n c l u d ae n d m o v eo n .
a M a n a g et h e d i s c u s s i o n . f Discussfirstfeelingsaboutthe ideas.
t\ a (information)
2 \b
a (suggestions)
3c
4 d
a (firstreactions)
(goodpoints)
5e (criticism)
a
6f (management)
a
Fill in the gaps in these sentencesfrom the Communication practice29 ...>Page86.
meeting. Work in groups of threeor four.
!
USEFULLANGUAGE
4 I d o n ' tt h i n k i t w o u l d b e a g o o d
to spendso much. Let'sdiscussthis proposal.
5 I'm a b o u t t h e e c o n o m i cs i t u a t i o n . Thisideawouldgive us severalbenefits.
I t h i n k i t ' st o o u n c e r t a i n . I thinkwe shouldconsiderotherootions.
6 I ir<,t rnrnrrldn't qrch a hio We haveto makesure it's not too
investment. expensive.
I'mworriedaboutthe cost.
e 67 Listenand check your answers.
I wouldn'trecommend doingthat.I'd
f Vocabularypractice...>Page 104, recommend the otheroption.
Exercise4. I don'tthinkit'sa good ideato do that.
63
TIME
OUT
lr
pa RachetBarden is travelling to a conference
in lceland.Read the text messagesshe sent
to her colleague,Ross Owen,duringthe trip.
Put the messages in the correctorder.
Numberthem 1-5.
líIssEDcoNN€cTloN
;E
-Í? 50 HáDTo cáTcH
TRAIN.
::';.'
:T{
htTH-::H"'
Solution s1 0
A Do I get my moneyback?
Tatkabouttravel problemsyou'vehad,
B Yes,We can give you a r+Íilttt{. for exampte:
I can'tgo, so I wantto the
o long delaysand cancelteddepartures
reservation.
o missingimportant trainsor flights
Can I the ticketfromsecondclass
to firstclass? o problemswithticketsand
reservations
A Wouldit costany more?
o trafficiams
B Yes.You'dhaveto pay a ,......,,........,,...
.
You can'tuse thatticketon this train.lt'snot
USEFULLANGUAGE
(?
Vocabularypractice...r Page 104, Exercise5. lVe missedmy connection.Can I catch
the nexttrain?
69 pRoNurcrArror Listenand repeat.
ls this ticketvalid on the nexttrain?
How do we say the underlinedsounds? Tick (/)
lf I cancelthe ticket,will I get a refund?
the boxes.
lf I changethe reservation, will I have
lÍl ltll
to pay a supplement?
t cancellalion a! Are thereany seats in firstclass?Can I
2 catch !! upgrade?
3 connection !! ls the trainrunningon time?
4 checkin ID The flight'sdelayed.
5 change !!
ó reservation !tr
o5
Transport
66 I
I
I
Transport11
re-
and how they work. Use prepositionsfrom lc.
\,--J
-r
4 Heightof tube: lt's high.
I
5 Diameter of tube: lt's wide.
6 Totalweight: lt weighs I
7t LindseyGamble,an engineer,is
giving a presentationat a conferenceon rail
transporttechnology.She's talkingabout
high-speedtrain design.Listenand answer
the questions. 73 pRoNur{clArronListenand repeat
the words.Are the undertinedsounds the
1 What'sthe firstdimensiontraindesieners
same or different?
haveto look at?
the same different
2 What'sthe oroblemwithstandardrail
tracks? r wide width !g
3 Why aren'ttrainsveryeconomica[? 2 narrow shallow !!
3 height weight !!
Can you completethese sentencesfrom the
4 around through tr!
conversation?Underlinethe correctwords.
s length depth trtr
1 How long/wideis the track?What'sthe
distancebetweenthe rails?
6 thickness less trn
Ihe height/weight of the train is also Communication practice31. StudentA ...)
limitedby the widthof the track.
Page 87. StudentB ...1Page 93.
So, for betterstability,a wide/narrow track
is better.
Take it in turns to describean obiect in the
4 To hetpthe trainstayon the track,you room for your partnerto guess.
make it quite heavylight ...
wide.lt'stwo
A lt'saboutthirtycentimetres
5 lust look at the big, thick/thinpiecesof
steelusedin trains... and a halfmetresabovethe floor.
B ls it the clock?
72 Listenand check your answers.
What'sthe length/width/heisht/thickness?
How long/wide/high/thick is it?
ls the track short/narrow/low//thin?
What'sthe weightof the train?ls it light/heavy?
6t
Health and safety
!a Workwith a partner.Tatkaboutsafetyfor
airportemployeeswho workon the tarmac
aroundplanes.Make lists of the dangers.
Whatsafetyprecautions do workersneed
to take?
Dangerc Safetyprecautions
Electricalsupply Entertainment
Fitnessfacilities Foreignexchange
Laundry Takeit easy
Television Yourroom
I .......T,tk+:
t-tti,t!t
You'llhaveall thetimein theworldto enjoythe The Serenahasmusicfor everytaste,andfrom
view,anda cooldrink,from one of Serena's
many everyera,with regularliveshowsin the cabaret
lounges, barsandsundecks. barbythe ship'sown band,TheSerenades. ln our
nightclub,
ForceL2,thedancefloor rocksevery
nightwithtop DJ,Jeggar Marvin.
Why not startthe daywith a swim(therearethree
swimmingpoolsto choosefrom),thenjog around
the deckon the ship'son-boardrunningtrack A full rangeof international
satellitechannelsis
(earlybirdscanwatchthe sunrisefromthe ocean). available on board.Viewingis subjectto a small
Finishwitha workoutin the gym,havea quick additional charge.Pleaseaskat reception.
sauna,thengo for breakfast,
knowingyou'vereally
earnedthat extraportion! 6
70
Transport11
:
!3 neededif ptugsand socketsare different USEFULLANGUAGE
4n,..--..---..--..---..-
74 a servicefor washingdirtyclothes Can anyoneuse the gym?ls therea sauna
15 changingcurrencies in there?
I thinkthere'sa problemwith the shower
C Vocabularypractice...>Page 105, Exercise5. in my room.
d Work with a partner.Can you guess which of the Do you sell international
adaptersfor
facilitiesbelow were on the Titanic in 7912? electricalsockets?
I'dtikesome informationaboutentertainment
o loungesand bars o a band . a gym
on board.
. a sauna o a nightclub o electricsockets
ls it free?
o electriclights o lifts . a swimmingpool
o toiletsin cabins Thereba smallcharge.
71
Agendas
72
1
Agendas 12
E. 80 Listen to four short discussions (a-d) from the meetingat CC Software.Match each
one to an item (1-7) on the agenda.write the numbersof the items in the boxes.
D i s c u s s i o n!a D i s c u s s i obn! D i s c u s s i oc n! D i s c u s s i o n!d
I
r
Meeting Agenda Planningmeetingfor the sales conference
Date 25th May Time 2.00 pm Location CC SoftwareHe
Participants VictoriaCarr,Amelia Donovan,John Gates. Georoe
Lands, Lucy Ben, TrevorRay
Chairperson Joh*.€ a te+,, ,i, , ,,,...',,,,
Ao I '.1t', .) .i,, ,.'-c^,'a,,
Item
1 Conferencetheme
2 Groupmeetings: Agendas?Participants?
3 Presentations:Subjects?Presenters?
4 Social events:What? Where?
5 Location
6 Dates
7 Any otherbusiness
73
How often do you talk about discussions o30
!a you had with other people? Think about:
To: Victoria Carr From: Amelia Donovan
o takingand receivingtelephone Subject: Chinese culturespeakers
messages
whatwas discussed
. tellingcolleagues HiVictoria,
in meetingsthey didn'tattend I spoke to Sam Wu yesterday,and he agreed to be one of our
o givingfeedbackaboutdiscussions 'culturespeakers' at the conference.Unfortunately,he's
with customersor suppliers reluctantto make a presentation.He said he was happy to
answerquestionsin the groupdiscussion,though.I also spoke
Do you think the followingopinionis to Mai Cheng. She's very keen to give a talk, which is obviously
true? Can you give examples of it? good news.
'lt's easy to reportthe factsaftera
So I think,with the two of them,we can arrange a presentation
meeting.lt's moredifficultto report followedby a Q&A session, or somethinglike that. Mai is going
people'sopinionsor feelings- and this to thinkof some ideas, and meet Sam next week, so they can
can be veryimportant in business.' discussthem.I told her we were happyfor her and Sam to
decide what to talk about.
'surprisegifts'for the conference.He
I also called Tom about his
!a Read the email and answerthe
questions. refusedto say what they are! He's decided not to say anything
untilthe last minute,but he has promisedto tell me what they
r Why did AmeliaphoneSam and Mai? are a week beforethe conference.I don't know what he's
2 Howsuccessful wereher discussions planningbut,knowingTom,it'llbe something'different'!
withthem? Regards,
3 Why did she speakto Tom? Amelia
4 Did Tomtell her whatshe wanted Amelia Donovan
to know?
Sales Consultant- CC Software
Work with a partner.Fromthe email, work out what Sam, Now write the parts of the email that
Mai and Tom said to Amelia on the phone, before she wrote match your answers in 2b.
the email message.Circle the correctanswer:a or b. ,nt/tttr,'
t ln. ldt.t,ci to" - "1,,,
- - " -o,,,. " ' r ""ottt.
- - " - " - oÍ
1 Sam:@Yes, OK, I'llbe a speaker. lp+ukt.,:l
b I don't reallywant to be a speaker.
Sam: a I'd love to makea presentation.
b I don'treallywantto makea presentation.
Sam: a I'llanswerquestions.
b I don't reallywant to answerquestions.
Mai: a I'd love to makea presentation.
b I don'twant to makea Dresentation.
Tom: a OK, I'tltelt you what the giftsare.
b No, I'mnot tellingyou whattheyare!
6 Tom: a Wait untilthe conference!
b I'll tetlyou a few days beforethe conference. Vocabularypractice...) Page 105,
Exercise3.
74
Agen d as1 2
USEFULLANGUAGE
Grammarpractice...>Page 105, Exercise4.
She promisedto finishthe report
Work in groups of three.Take it in turns to give a this week.
messageto the personnext to you. He/Shesays He agreedto increasethe budget
the messageto the thlrd studentin the group. by 10olo.
(lnventyour own messageor use one of these.) We'vedecidednot to startwork yet.
'l havea copyof the agenda.' He said he was happyto attend
' l c a n e m a i lt h e d o c u m e nlta t e r . ' and was keen to give a talk.
' l ' t ts e n dt h e e m a i Ia f t e rl u n c h . ' He doesn'ttikeflying,so he was
'l don'thavethe minutesfromthe last meeting.' reluctantto go by plane.
'l can'tmakeit to the meetingtomorrow.' They refusedto do the work because
it was too dangerous.
'l'lIcattlater.'
75
Politephrases Smalttatk
I
I
Work with a partner.Look at the transcript u Listenagain. Now write the replies
Íor2a on page 126. Find sentencesfrom the
in 2b.
to the sentences
conversationsto match1-9. t Tltt'; L,l|i, 6
gn t i m e
r A p o l o g i s i nfgo r n o t a r r i v i n o 2 ..., 7
3 8
5:,tl.!/l!ry IÍl.
9
2 Invitingsomeoneto go througha door before 4 . . . . .... .
you 5 ...
I
t(> |
Agendas 12
I
to suck!
Ifyou thinklolliesarejustfor
children,thinkagain.Lollipops
--
77
Communicationpractice
Nowyou arethe managingdirectorof a chainof
hotels.Yourpartneris a representativefor Floral
Worldat a tradefair.Findout moreabout Floral
World'sproductsand services.In particular,you are
StudentA interestedin information aboutf apanese-style
Youare on a trainingcourse.lntroduceyourselfto flowerdisplays for a conference.
your partner,who is also on the course.Talkabout
yourcompanyand yourjob.
Yourcompany:ContextInteriors
Product/Service: designand manufacture
of
wa[[paper Practiseorderinga meal in a restaurant.Takeit in
turnsto be the customerand the waiter/waitress.
Yourdepartment: design
Yourjob title:designmanager You have a
Customer:You arriveat the restaurant.
Yourteam:4 designers Look at the menuand order.Afterthe
reservation.
meal,ask for the bitland pay.
Yourresponsibitities:
Welcomethe customerand show
Waiter/UVaitress:
o ffiáflá$€ the designteam
him/herto a table.Givehim/hera menuand takethe
o designnew products order.Duringthe meal,checkthat everything
is OK.
o do marketresearchon competitors'products Finatlybringthe bitl.
Yourboss:productdevetopment
manager
Now listen to your partner.Ask questionsand make
notesabouthis/herjob and company. Starters
Chickenand leeksoup
Tomatosoup withcream
Mixedsalad
Main courses
Grilledsalmonwithrice and broccoli
StudentA Roastbeefwithroastpotatoesand a selectionof freshvegetables
Vegetariansaladwithcheddarcheese
You are a representativeat a tradefair.Yourpartner Grilledsteakwithchips and peas
wantsto knowaboutyourproductsand services. Roastlambwithmashedpotatoand carrots
Use the informationto talk aboutyourcompany Desserts
and answeryour partner'squestions. Applepiewithfreshcream
Strawberryicecream
Yourcompany:MaxVid Fruitsalad
Youroroduct: Drinks (extra)
o big TV screens(forpop concerts,sportsevents, Mineralwater(stillor sparkling) bottle- t3.50
amusementparks,tradefairs,etc.) glass- t1 .00
Fruitjuice(orange,apple,tomato) glass- t1.50
o fourscreens:3, 5, 10 and 15 metreswide
o for indoorand outdooruse
ri Yourservices:
designand manufacture of screens
ll
a
thecall.Say who you are and ask aboutthe Now readthe humanresourcesmanager'snotes
abouttwo peoplethe companywantsto interview
for the iob. Discussthe strengthsand weaknesses
technicians/ instatlcomputers? of each and decidewho is the best personfor the
workers/ paint reception? iob. Give your reasonswhy.
electricians
/ work on the fourthfloor ?
engineers/ checktelephonelines?
/ work ?
photocopier
move/ go well ?
llowchangeroles. fob Heod of soles ond morketing
Name )essLe eLw
Nationality chlwese
Age s7
Present post and salary saLesvwawaqer (Eso,ooo)
Readthejob advert.With your partner,decidewhich Skills and experience
skills,persona[characteristicsand experienceare * Masters degree (t-tarkettwg)
mostimportantfor the iob.
+ Leadsteavw of +
* good cowtacts wvth ChuwesecwstovweYs
he * vert4qood saLes exTerLewce(r software)
* chLweseawd.vert4good en4LLsh
{L,<ewL
lVho are wel
producesonline managementtraining materialfor
l-train.com
companies worldwide.Companies Pay to access the training
on our website.
ProgÍammes
Whoarewe lookingforl
Weneedan experiencedand dynamic person (28-45)to lead
oursalesand marketingdepartment. fob Heod of solesond morketing
Aboutthejob Name ertc tzrrell
o Managinga team of zo telephonesales staffand Nationality Frewch
r o m a r k e t i n ga s s i s t a n t s . Age so
o Planninga new sales and marketingstrategyfor Asia.
Present post and salary
o Workingwith importantcustomers in Japan and China.
n,"avketvngawd,saLesvwawager(Ero.ooo)
o Salarydepends on skills and experience.
({4s,000-{6s,000) Skills and experience
* laBA (*arvard)
Skillsand experience
* t2 gears vwa^ageyof a bLqteawtof saLesawd
o managementexperience
o experience in salesand marketing training rnaybetLuq staff iw lwtgrwatfov\,aloontpar"S
o stronglT skills * veqwLavoowtacts wfth c*stovr,tersfw chlwn
o g o o dc o m m u n i c a t i osnk i l l si n E n g l i s h . * s r4earsLw K,oreaas saLesvwanagev lT
fov
Otherforeignlanguages an advantage, especially col,v,pAwA
J a p a n e soer C h i n e s e . * + geavstratwLnq vwawager
for aw tr cottuL?awy)
Forfurtherinformationandto applyonlinepleasevisit Lw Paoto
www.l-train.com(ref.AA01) * natLve spealzerof Frewch, good enqLLsh
awdJaPawese
* LookLnq
for a wew experLewce
awd,chaLLewge
Discussyour interestswith your partner.Tryto Youand yourpartnerare in chargeof findingand
find five things that you havein common.Then designinga new officespacefor your company.
changepartners. Lookat the list of possiblefacilitiesand putthem
in orderof importance (1 = mostimportant,
A I tike football,but I'mnot very good at it 10 = leastimportant).
B Me too - | like watchingfootball,but I'm
hopelessat playing! A I think a nice receptionarea is the most
ímportant thing.|t'simportantto impress
Make a list of whatyou havein commonso thatyou clientsand visitors.
can reportbackto the class. I don't agree...
B
We both like football,but we'renot very good at ! rirt
ptaying.
! reception
area
! rooms
meeting
! kitctren
! coffeearea
You needto buy new carpetsfor your offices.
Comparethe quotesin the chartwithyour partner. ! parking
Decidewhichquoteto accept.
! watermachine
QualityCarpetshas a betterdeliverytime than ! airconditioning
MinsterWeave,but ...
! windows
Melton Minster Quality l-l restaurant
Carpets Weave Carpets
2t days
(express
detivery
detivery 10 days 5 days
time
in 4 days
= f300) Youarevisitingyourpartner'scountryon
business,thenyou aretakinga week'sholiday
delivery o v e r) u u m ' over 500 m2 Ask your partnerto
to see some of the cciuntry.
free
charge = free = LIU recommend threeinterestingplaces.Ask
questionsand decidewhichplaceyou'dmost
h i g hq u a l i t y
like to visit.
quatity h i g hq u a l i t y h i g hq u a l i t y = I'JU
StudentA StudentA
Lastyear,these two productswerecompleteflops. You are a humanresourcesmanager.You are
Lookat productA and guess why it was a flop. interviewingStudentB for a iob. Ask your partner
Comment on the name,size,screen,weight,price, to talk abouta proiecthe/she workedon last year.
batterylife and colourof the product.Exptainyour lf the proiectwas not on scheduleor not on budget,
ideasusing too/enough.Yourpartnerwitl tell you ask why not.Make notesof his/herreplies.
if you'reright or not.
project?
ProductA profectdetails?
SpecialOffer on
Big Boy Laptops team?
Goodbattery
(30minutes) on schedule?
l0%off.Only $3899.
Availablecolour:pink. problems?
solutions?
ProductB
Test drive a Nogo!
Nowyou are at an interviewfor a iob, StudentB is
Top speed40 kph.
Answerhis/herquestionsabouta
the interviewer.
l00km / 20 litres. proiectyou workedon last year.You want the iob,
One year's free so be positiveand enthusiastic!
membershipof the
3-wheelers'club. i Project:
Pricef23,500. advertfor machine
Availablecolour:peagreen. Projectdetails:
visit factory/ speakto marketingmanager/
Nowlistento yourpartnerguesswhy ProductB discusscompetition/ agreebudget/ take
was a ftopand makenotes.Thenuse the photographs / discusssampleadvertwith
informationto explainwhy the productfaited. manager/ makechanges/ deliverfinal advert
Team:
Your paÉnerl ideas:
leader/ team of 4
Schedule:
6 months(actualtime : 4 months)
Difficulties/problems:
Why Product B flopped
no big problems/ first photographsnot good
Nameof product:too negative/ not positiveenough
enough
Síze:too short/ too high
Solutions:
Top speed:not fast enough
visit factoryagain/ use differentcamera
Design:too dangerous/ not safe enough
Price:too expensive
Petrol:not economicalenough
Colour:too horrible
Discusswith yourpartnerwhatyou did last StudentA
weekend,or whatyou normatlydo at the
weekend.Try to find five things that you both You are the sates managerof lT ControlSystems.
did/normatlydo. Youwant to visit a companycatledSantik to
presentyour new softwarefor stock control.
A I normallyhavea lie in on Sundays. Tetephone the sales managerof Santik(StudentB),
B Me too, but last SundayI got up eartyto do and makearrangements for the visit.Make notesof
somework on the house. what you agree.
ur)
-_---11, meetthe sales manager.
o Arrangea day and a time for nextweek.You
aren'tfreeon Wednesdaysor Thursdays.
Nowworktogetherto write an email fromthe sales
Úyl) manager.Confirmthe arrangementsyou madeon
the telephone.
í-----.''il
V---"-
StudentA
You are a touristvisitingCambridge.StudentB
works in the touristinformationoffice.Ask for the
followinginformation. Make notes.
StudentA
List of hotels(nottoo expensive):
You are havinga meetingwith yourpartnerto
discussa presentation you are givingin Barcelona
nextmonth.Lookat the tistof actionpointsand Map of the city centre- how much?:
agreeto do alt the jobs betweenyou.You are a
good communicatorand work fast,so offerto do Information
aboutthe city'shistory:
the thingsyou do best.
Most interestingplacesto visit:
Shalt| ...? I'll....
Action points - Barcelonapresentation
Nowyou work in the touristinformationofficeand
o Find out sales figuresfor the presentation. your partneris a tourist.However,todayyou are
o Talkto designdepartmentabout photosfor very tired and very busy,and as a resultyou aren't
the presentation. very hetpful.You are also newto the job and you
o Writethe presentation. don't knowCambridgevery wett.Use the following
information.
o Show the presentation to your boss
(youdon'twant to do this!). No good fish restaurants.
No listsof restaurants.
o Book flightsto Barcelona. Good hotdogsnearstation.
o Book hotelin Barcelona. Maps- no map of citycentre.
Map of England- f5.50.
Openinghours- you don'tknow.
Bestplacefor souvenirs- the airport.
practice
Communication
Nowdiscusswhatyou'[ do if thesethingshappen:
Destination:
Madrid,Spain
Outboundflights:Tuesday,Friday9.00 and 79.45
You are and your partnerare hopingto startyour Returnflights:Tuesday,Friday10.00and 20.30
own business.Hereare some notesfromyour
Prices:
businessptan.Readthem throughcarefully.
Tuesday€ 6 0 one.way
Friday€ 9 5 one.Way
Onlinetrainingprogrammes- management eveningflights€ 1 0 extra
training,team buildingetc. 10olodiscounton Tuesdayflightsnextweek
Lessons by email,phone or video conference Baggagea[lowance: 20kg
Profit forecast: t130,000 - year 1, t190,000 Excessbaggagecharge:€ 1 0 per kilo
0 - year 2, f350,000 - year 3
Staff needs: 20 permanenttrainers,office
manager,secretary,marketingconsultant
Office needs: small office, no need for city
centrelocation
Advertising campaign: in national
newspapers
StudentA Takeit in turnsto ask and answerquestlons,uslng
the list. Describethe experienceand how you felt.
You are startinga new job today.You are meeting
the trainingmanagerto decidewhatyourtraining A Haveyou everstayedin a 5-starhotel?
needsare for the year.The trainingmanager(your B Yes I have.I stayedin the HotelClarisin
partner)wilt ask you if you'veused the following Barcelona.lt was fantasticbut very expensive!
programmesbefore.Use the informationin the Haveyou ever ...
chartto answer.
I fly / in a hot-airballoon?
B Haveyou used FastNotesemailsystembefore? swim/ in the sea at night?
i A Yes,I have.I used the same system.... drive/ a sportscar ?
runla marathon?
Programme Experienceduser?
win / a prizeor competition?
/ useI samesystem/
FastNotes
emailsvstem eat / in a very expensiverestaurant
?
i n l a s tc o m p a n y
I I
I
meet/ a famousperson?
i
X notI work/ with travel/ somewheredangerous?
FileSharedatabase
i databases/ in last job
I stay/ in a 5-starhotel?
X not / use / Excel/ in tast
-l Excel
iob
I
".:I
-=.l
Word / useI a lot / in last job
Profits n! %o
practice
Communication
li
together, thinkof ideas,developthemand make
í Do you use any of the samesites?Findout more a list of proposalsfor yourmanager.Use the Six
informationaboutyour partner'sfavourites. ThinkingHatsto workthroughthe stages:
Ask questions.
Step r - WhíteHat:Discusson[ythe facts
lii
need/ register?
StepZ - GreenHat:Makesuggestions
need/ password?
Step I - Red Hat:Give first reactionsto
you/amember? suggestions
how muchI cost lmembership? -
Stepa YellowHat:Discussthe advantages of
li secure? suggestions
I
Step s - BlackHat:Discussthe disadvantagesof
suggestions
(Step6 - BlueHat:Managethe discussion)
II
California.You manufacture sunglassesat yourfactory You'retravellingfromCambridgeto Paris via
near5an Francisco and sell glassesto the US market. London.Yourtrain fromCambridgewas delayed
Sales are downthis year,and you needto cut costs, and you'vemissedyour Eurostarconnection.You
improvesales and increaseprofitsby the end of the havea returnseat in StandardClass.Speak to a
year.DiscusstheseareaswithyourpaÍtner and make Eurostarrepresentative (StudentB) at Waterloo
suggestions. Station.
') A OK, I'vegot an idea. How about...? o Explainthe situation.
B That'san interestingidea, but what about...? o Findout:
. productioncosts ínthe US
when the nexttrainis (yourmeetingin Paris
. new products startsat 15.00).
o Il€ W markets if your ticketis valid for othertrains.
o marketing/advertising if you haveto pay a supplement.
. price o Thankthe personfor his/herhelp.
o discounts Nowchangeroles.
Now compareyour suggestionswith anotherpair.
Communicationpractice
StudentA
You are a customeron the cruise ship Serena.
Role playthe
StudentB is the receptionist.
foltowingsituations.
rlnD
and restaurant. You are a vegetarian.
2 Yourmobilephonechargerdoesn'twork.
You boughtit in France.
3 You want to find out about live musicon the
ship. Buy two ticketsfor somethingyou're
interestedin.
Nowchangerotes.
Nowintroduceyourselfto yourpartner.Talkabout
2 Groupmeetings:
Agendas?Participants? yourcompanyand yourjob.
Yourcompany:TD Consulting
Subiects?Presenters?
3 Presentations: ProducVService: management consulting
Yourdepartment: exportconsulting
Yourjob title:exportconsultant
4 Social events:What? Where? chrls prefers
a bLg cowferewce d,Lwwerfor aLLevwpLoyees. Yourteam:1 personalassistant,2 exportassistants
s a L L g a g r e e s .c L a r e é e e w L o h a v e L o t so f Yourresponsibilities:
svwaLLerevewts - theatye, bowLLwgetc. . managethe team
5 Location cLare - reLuctawtto go abroad - too o visit importantclients
expewsLve.saLLU awd chyLs we have ewovtgh o work with foreignagencies
Owdget.
Yourboss:seniorexportconsultant
6 Dates saLLUILLL speak.tothebrawchesto {twd
ovLtbest dates.
StudentB StudentB
Youare a pop concertand sportseventorganiser. Lastyear,thesetwo productswere completeflops.
StudentA is a representative
for MaxVidat a trade Listento yourpartnerguesswhy ProductA was
fair.Findout moreaboutMaxVid'sproductsand a flop and makenotes.Thenuse the information
to
services.ln particular,
you are interestedin explainwhy the productfaited.
information abouta 20 metre-wide screenfor use
outdoors.
Procluct.\
Nowyou are a representative at a tradefair.
StudentA is the managingdirectorof a chainof Special Offer on
hotels.He/Shewantsto knowaboutyourproducts Big Boy Laptops
andservices.Use the information to talk about Good battery
y o u rc o m p a n ya n da n s w e rq u e s t i o n s . (30 minutes)
v
3-wheelers'club.
Price f23,500.
Available colour: pea green
StudentB
Yourpartner'sideas:
Youarean officemanager. Yourcompanyis movingto
newofficesthis weekandyou areorganisingthe
move.Yourmanagingdirector(StudentA) telephones
youfor an updateon the schedule.Answerhis/her
questionsusingthe followinginformation.
Why ProductA flopped
office vwove apd,ate sowte probLewts, bv,,L Nameof product:not serious/professional
enough
geweraLLg ow schedvtLe Size:too long/ too wide
Jp! SchedaLe Screen:not big enough
LwstaLLLwg c ovwpvtters r dag behLwd, Weight:too heavy/ not lightenough
paLwtLwg receptíow z dags ahead, wow Price:not cheapenough/ too expensive
Battery:not long enough
l:::t^'vweetLwq
Colour:too horríble
eLecLrLcsow fovtrth (Ioor t day Late wortzLwg
ow thtrd floor Nowlook at ProductB and guesswhy it was a flop.
Commenton the name,size,top speed,design,
teLephoweLLwes chect<.ed,bv+tphowes
price,petrolconsumptionand colourof the
wot worlzr.wg
product.Explainyourideasusing
photocopLer probLevwswlth socket toolenough.Yourpartnerwill tell you if you're
rightor not.
Nowchangeroles.
89
StudentB StudentB
You are at an interviewfor a job and StudentA is Youare havinga meetingwithyour partnerto
the interviewer.Answerhis/herquestionsabouta discussa presentation you are givingin Barcelona
proiectyou workedon last year.You want the job, nextmonth.Lookat the list of actionpointsand
so be positiveand enthusiastic! agreeto do att the iobs betweenyou.You'revery
busy at the moment,so offerto do two or three
Project:
things whichyou knowyou can do quickty.
web page for company
Proiect details: Shatl| ...? I'll ....
visit company/ find out needs/ discussbudget/ Action points - Barcelona presentation
take photographsin offices/ producesample o Findout sales figuresfor the presentation.
web page/ díscusssamplewith manager/ make o Talkto designdepartmentabout photosfor the
changes/ deliverfinalproduct presentation.
Team: o Writethe presentation.
leader/ teamof 3 o Show the presentationto your boss
(youdon'twant to do this!).
Schedule:
10 months(actualtime = 1 year) o Book flightsto Barcelona.
o Book hotelin Barcelona.
Difficutties/problems:
budgettoo small/ one memberof team- new
iob
Solutions:
negotiatebiggerbudget/ appointnew StudentB
colleague
Youarethe managerof Santik.A satesmanager
Nowyou are a humanresourcesmanager. Youare fromanothercompany(StudentA) telephonesyou.
interviewingStudentA for a iob.Ask him/herto He/Shewantsto visityourcompany.Use the
talk abouta projecthe/sheworkedon last year.lf followingquestionsand information
in the
the proiectwas not on scheduleor not on budget, Make notesof what you agree.
conversation.
ask why not.Make notesof his/herreplies.
o Nameof company?
o What new productdo they have?
proiect?
o You'renot in offlcenextweek.
o Warehousemanageris free- OK?
projectdetails?
o Agreea day (not Mondaysor Tuesdays).
o Agreea time (not beforelunch).
team?
Nowworktogetherto writean emailfromthe
on schedule? sales manager.Confirmthe arrangementsyou
madeon the telephone.
difficutties/p
robIems?
solutions?
StudentB
You work in a touristinformationofficeand your
partneris a tourist.You like your job and you're
very hetpfu[and friendly.Answeryour partner's
questions,usingthe foltowinginformation.
practice
Communication
Destination: Faro,Portugal
0utboundflights:Monday,Friday10.00and 17.30
Returnflights:Monday,Wednesday, Friday11.00
and 76:45
StudentB
Prices:
Monday€ 5 0 one-way You are on a vislt to Poland.Yourcompanyis
thinkingaboutopeninga new officein Krakow.
Friday€ 7 5 one-Way
Lookat your'todo'list. Phoneyour boss in the UK
Baggageallowance: 20kg (StudentA) to give an updateon your progress.
Excessbaggagecharge:€ 1 0 per kito
Poland visit - to do
Nowyou'rethe customer.You want to book a ftight 1 Meetlocalpropertyconsultant>orce.
to Madrid sometimenext week.StudentB works 2 Lookat oossiblelocationsfor office
for the airline.Findout the followinginformation
seew bNo possibLeLocatLows.
and book the seat usingyour creditcard.
3 Plan budget for new office
o Flighttimes o Priceinctudingtaxes Dowe, bvttprobLewrshere. Budget Ls too srwaLL.
o Baggageallowance o Excessbaggagecharge 4 Meet local recruitmentconsultant
Not dowe. >L{{tcuLt to {uwd LocaLrecr,.,.Ltv:*ewt
exTefts.
5 Write report on Polish economic situation
Not dowe. No tLvr*e.
Nowchangeroles.
aboutpropertyprices
Nowlook at the information
Answeryourpartner'squestions.
in Liverpool.
StudentB Averageprice:2-bedroom
house in Liverpool
Listento your partnerdescribehis/hercompanyl 7990 f40,000
performanceso far this year.Completethe 7994 f30,000
information. 1,996 f50,000
1,999 f90,000
Rite.cleancompany performanceQuartersí & 2 2002 f95,000
A V 2006 f100,000
2072 f200.000?
Production ! !%o
Sales ! ! .....%o
Costs:
salaries/bonuses ! tr
stafftravel ! tr %o
pensionpayments ! ! .%
Profits n ! %o
StudentB
Youhavea new ideafor teachingEnglishonline.
Readthe descriptionofthe businessconceptthen
Nowlook at the information aboutyourcompany's use the passiveto describeit to yourpartner.
performance so far this year.Explainthe
informationto yourpartner. OK, this is my new businessplan. Firstly,classes
are taken usinga webcam...
Gopylite companyperformanceQuarterí o Studentstake classes,usinga webcamon the
Internet.
Production L 3o/o
o Studentspractisespeakingwith the
Sales L 25%
microphone.
Costs:
o Studentssend homeworkto the teacherby
salaries/bonuses L 10%o email.
staff travel Y 7o/o
o The teachercheckshomeworkand returnsit by
pensionpayments Y 11o/o email.
Profits L 15o/o
o The teacheruses interestingwebsitesas part of
the lesson.
o The teachergivesstudentsa certificate at the
end of the course.
Nowlistento yourpartnerdescribea new business
concept.Ask questionsfor moreinformation.Take
StudentB notesso thatyou can explainthe conceptlaterto
anotherstudent.
Ask yourpartneraboutpropertypricesin London.
Use the correcttensefor the questions.
StudentB StudentB
Youare a Eurostarrepresentativeat Waterloo You are a receptioniston the cruise ship Serena.
Stationin London.Listento a passenger(Student StudentA is a passenger. Answerhis/herquestions
A). Findoutwhattypeof tickethe/shehas and forthreedifferentsituations. Use the information.
answerhis/herquestions.Use the fotlowing
information.
Serena Bar and Restaurant
11.00- arrivesParis14.30.(ontyFirstClassseats
available) Restaurant 6-11 pm
openeveryday
12.00- arrivesParis 15.30(Standardand First DrinksserveduntiImidnioht
Classseats available) Mediterranean
cuisine
Cost of an upgradeto FirstClass:f 100 (return)
Vegetarian
options
Ticketsare valid on all trains.
F i n ew i n eI i s t
Nowchangeroles.
Electrical supply
socketsareUS format.
Electricity Adapters
$6.99.
Avaitab[e
fromourshops.
StudentB
Live music - Wednesday 37st May
LagunaBar- TheEasyJazzQuartet.8 pm.Freeentry.
CabaretBar- TheSerenades.9pm.Freeentry.
Bookingrequired.
Force12 disco- DJJeggarMartin.
10 pm.Entry$6.
Nowchangerotes.
w e i g h t :1 8 0 0 k 9
wheel
How wide/long/high/heavy
...?
StudentB
You attendeda meetingyesterdayabout
organisingyouÍGompanylannualsales
conference. Yourpartnerwas delayedandmissed
the first threeitemson the agenda.Tell your
partnerwhatwas discussed.Usethe agendato
helpyou.
We discussed/ agreedto .... Chris/Clare/Sally
s a i d . ...
MeetingAgenda
Planningmeetingforthesalesconference
Date 25thMay Time 2.00pm
Location MeetingRoom2
Participants:Sally Smith,ClareWilkins,
Chris O'Neil
Item
'twwovatLow'
Conference theme Sally wan"ts
'L-carwtng
agatw. Clnreyeftrs fro,,t"the Tast'.
chrLs - haply to Let.saLLy awd cLare deoLde.
5 Location
6 Dates
7 Any otherbusiness
schedule.
.......,., 2 | can'tstand boxing.I'd love to have
We'respendingtoo much.We're a go at it. !
budget. 3 | can'tplay tennis,that'smy problem.
4 They'rerunninga monthlate.They're I'mgood at it. !
schedule. I don'tlike watchingfootball.lt's not
The costs are quite [ow.They'reunder my cup of tea. !
I enjoyplayinggolf.I'mnot interested
Whencan you .,....,..,..,...
..... the in it. tr
decorating? I'd love to havea go at underwater
hockey.I bet it's good fun. !
Grammarandvocabularypractice
F i t ti n t h eg a p s .
E
forward discussed find following Makepredictions
usingwill.
E
attached confirm hesitate r I don'tthink/ he / finish/ on time .
1 I'mwritingto +:ttti.:t.mY flightdetails. L:.,
L! ú Úcll1Íit.,:l
| :fu|t".t lt tttl tt.........
.
2 Please.............belowthe detailsof / | thinkI theyI be / over budget.
2 personally,
the hotel.
As , we are arrivingin Toronto 3 lthinklitlbe/aflop.
at 74.45.
to contactme, if you
4 Pleasedon't ............,......... 4 the proiectI notI be / a success.
needfurtherdetails.
s I look to meetingyou againsoon.
5 | don'tthink/ we / solve/ the probtem.
6 Pleasefind the schedulefor
theproiect.
6 the sales figuresI not I improveI next month.
7 ,..our phoneconversation,
I reserved
your traintickets.
Writesentenceswith the samemeaning.
tr Filtinthegaps.
Use the words in brackets.
1 He'scomingtomorrow.I'mcertainaboutthat. altowance discount non-refundabte
one-way advance excess include
(definitely)t!t.|:..:!.+Í.u,!t.Út
:.::ltlttl:t.
t.+!!.,.!.|,.!.!.!!!!:
.
2 lt's likelythey'llget the contract. 1 Can I get a .. if I book early?
,.t!.1,1:::,.:.tut.
(probably) 2 Doesthe priceof the ticket
Maybe I'll go to Spain on holidaythis year. airporttaxes?
(perhaps) 3 You can'tcancelthe ticket- it's
4 I'msure there'llbe a big a marketfor this
product. 4 The baggage. is 25 kitos.
(certainly) 5 There'san ..--..- -....baggagecharge
5 Perhapstheirprofitswill be betterthis quarter. of f5 per kilo.
(possibly) 6 lt'scheaperif you book in
7 Do you want a returnticketor fust
Matchthe pairsof sentences. ')
Write a-e in the boxes.
r E She'splanningto set lowertargets.
2 ! She'shopingto finishthe proiectearly.
3 ! She'sonly 20 but her goal is to be chief Fitlin thegaps.
executive. E
4 u She'saimingto increasesales verysoon. Masters ioined promoted trainee
post left graduated
5 ! She'sgoingto calculatethe costs carefully.
[_,",
Grammarandvocabularypractice
a Theysponsoredour basketball
team.
5 Thisasency
a.risn.Jo;; ;J i;;;. Fittin thegaps.
E
6 ourmanaging
oi,..t"t.ls;;';iiil;;. how idea could why about
suggestions not
• If a one-syllable adjective already ends in -e, • If a one-syllable adjective already ends in -e,
you just add or: you just add -t:
safe> safer nice> nicer large> larger safe> the safest nice> the nicest
large> the largest
• If a two-syllable adjective ends in -y, take
away the -y and add -ier: • If a two-syllable adjective ends in -y, take
away the -y and add -iest:
busy> busier easy> easier
busy> the busiest easy> the easiest
• If a two-syllable adjective ends in a
consonant, use more + adjective: • If a two-syllable adjective ends in a
consonant, use the most + adjective:
modern> more modern
formal> more formal modern> the most modern formal> the
most formal
L lo6 ~
reference
Grammar
iI
Wereyou/we/they...?
Questions Short answers
]í
ii
Aml working?
rl
].ü
positive
ls he/she/it going?
il Yes, l/he/she/it
was.
t'!
if;
Are you/we/they visiting? Yes,you/we/they
were.
lt
negative
tt No, l/he/she/it
wasn't.
No, you/we/they
weren't.
Grammar reterence
_
E REPoRTED
sPEEcH
We use reportedspeechwhenwe describe
whatsomebodysaid.
Whenthe verbin directspeechis will or can
the formis:
pastsimple+ subject+ would/could
Directspeech:'l'il be lote.'
Reportedspeech:He toldme he wuld be late.
Directspeech:'Wecan'tdeliveron time.'
Reportedspeech:Theysald theycouldnT
deliveron time.
Forall otherverbsthe formis:
pastsimple+subject+ pastsimple
Directspeechz'The wo* is on schedule.,
Reportedspeech:She told me the work was
on schedule.
Thereare otherreportingverbswe ciln use to
describewhatsomebodysaid (promise,offer,
refuse,agree, etc).
He ogreed to give a presentation.
l promlsed to be thereon tÍme.
reference
Grammar
!RREGULARVERBS
lnfinitive Pastsimple Pastparticiple say said said
be was/were been see saw seen
become became become sell sold sold
begin began begun send sent sent
break broke broken sing sang sung
bring brought brought sleep slept slept
build built built speak spoke spoken
buy bought bought speno spent spent
catch caught caught stand stood stood
choose chose chosen swim swam swum
come came come take took taken
cost cost cost teach taught taught
cut cut cut tett totd totd
do did done think thought thought
draw drew drawn throw threw thrown
drink diank drunk understand understood understood
drive drove driven wake woke woken
eat ate eaten wear wore worn
fall fell fallen win won won
feel felt felt write wrote written
find found found
fly flew flown
forget forgot forgotten
get got got
give gave given
go went gone
have had had
hear heard/hsrd/ heard
keep kept kept
know knew known
learn learned/learntlearned/learnt
leave teft teft
lose lost lost
make made made
meet met met
pay paid paid
put put put
read read lredl read
ring rang rung
rlln ran run
Transcripts
1 a lot. Forme,it'sgood,becauseI travelwithmy
OK.Welcomeeverybody. Ah, my name'slvanMagnusson. iob as a trainer.
And,also,I'min customerservice,
I'myourtrainerfor this two-daycourse.A course,as you so ...
know,calledInternational David You'rethe perfectsecretagent.
Customer
Service.Um ...to
begin,I justwantto explain, quickly,
whatI do.Andthen lvan Yeah.And I enjoyit. I don'tlike the paperwork,
you can talk aboutyouriobs.So I'man exportconsultant. but the restis goodfun ...OK, let'slook at some
I specialisein services... examplesof bad customer service...
2 6
(Rep : Representative)
Ella My name'sEllaGrady.I'min the customer service
department. I'mthe European Woman So you makeplasticanimals.
customer service
manager. So, um ...I look aftercustomer Rep That'sright.Atl life-size.Cows,horses,sheep...
service
for Europe. Woman They?everyrealistic. ...Oh,and theymove!
lvan So areyou in chargeof the department? Rep Theirheadsmove.Theymakesounds,if you iust
Ella I'mnot the department manager, no. I reportto touchthem...
the customerservicemanager. He'sin chargeof Woman Oh!
Rep Theydon'twalk!Ourcustomers preferthemto
the department.
David She reportsto me! stayin one place.
lvan Ah!The boss is here! Woman Yes,right.So who areyourcustomers? Wheredo
you sell thesethings?
David I'mafraidso!
lvan And is yourboss here? Rep We sell a lot to fun parks,shoppingcentres,
playgrounds ...Chitdren all overthe worldlove
David No,she isn'ton the course.Fortunately!
lvan I see.So, Ella,you aren'tthe department manager, them.We exportto twenty-five countries.
but do you havea team...in the department? Woman Really?| managea smallfun parkin Germany.
Yeah,I managea smallteamof assistants. It'sfor childrenup to twelveyearsold.
Ella Five
people.They?enot all here- lust two of them. Rep Well,theseare perfectfor that age.We havea lot
lvan Right.And how big is the regionyou tookafter? of customers in Germany. We workwith
Ella We'reresponsible for customers in Europe,um ... a companycalledDDA,in Frankfurt. Theyinstalt
eighteencountries, altogether. our products, and lookaftermaintenance and
lvan And do you havedirectcontactwithcustomers? Do after-salesservicefor all our Germancustomers.
you speakto them? Woman Right.So whatcountryareyou from?
Ella Oh yes.The difficultones,usually!| dealwith Rep FromCanada.We havea factorynearMontreal.
problemsmostof the time. We manufacture áll our oroductsthere.
lvan So you dealwithdifficultcustomers? Woman Oh, I see....Can I iust ...?
Rep Sure...
Elta Quitea lot,yes.
David She has a difficultboss.as well! 8
lvan Oh, I see!
t
4 Waiter EverythingOK?
David Yes,finethanks.Excellent.
lvan OK. Next,I wantto giveyou someexamplesof bad
Waiter Can I getyou anythingelseto drink?Or to eat?
customerservicein hotels.Whyhotels?Well,I have
David Nothingfor me.I'mfine,thanks.lvan?
a secretjob - a part-timejob. I'ma spy....I know
lvan No thanks.I'mfull,thankyou.
I don'tlook líkeJamesBond,but it'sperfectly true.
David I thinkwe'reatl OK. I thinkit'stimeto get back,
I workfor a hotelcompany. lt'sa chainof hotels.
Couldwe havethe bill,please?
actually.
Thereareaboutten otherpeoplewho do thisiob -
Waiter 5ure.
I'mnot the onlyone.And ...we checkcustomer
servicein the hotelswe stayin. WhenI travelon 2
business,I stayin a hotetthat'sínthe chain.So ... Waiter Hetto.
as a spy,I checkthe qualityof service.And after lvan Hello.We havea reservation. The name's
my stay,I writea report,um ...it doesn'ttakelong. Magnusson. A tablefor three.
And,in return,my room'sfree.I don'tpay. Waiter Yes,OK. lf you'dlike to comethis way,please.
David So, peoplewho do this,peoplelikeyou,do it part- lvan Thanks.
time?Theytravela lot?
lvan That'sright.Obviously, you haveto stayin hotels
774
Transcripts
3 tl
Waiter Dessert? Rowan So, the mainthingis, we wantcreativepeople.
Ella Yes,couldI havethe applepie,please.
ludith Mmm,yes,and creativepeoplewho canwork
Waiter Applepie. hard.We'relookingfor youngpeople,it'sprobabty
David Justa coffeefor me,please....Wouldanyoneelse theirfirstjob,they'vegot no experience, um ...so
like coffee? I thinkwe needto makethatclear.lt'shardwork.
Ella I'll haveone aftermy dessert. And evenlittlethings- gettingto workon timein
Waiter OK.Wouldanyoneelse like dessert? the morning, for example...the simplethingsare
4 extremely important. We wantreliablepeople.
Waiter Are you readyto order? It soundsobvious,but ...
Ella Yes.Forme,um ...To start,the tomatosoup, Rowan Yeah.We wantpeoplewho are professional.
please. That's...
David Yes,the samefor me,please.Thetomatosoup. ludith Yes,that'sthe word.
Waiter Whatwouldyou like for the maincourse? Rowan What...extraskills does a creativepersonneedto
Ella I'dlike salmonwithriceand peas,please. be a professionat? | mean,for example, we want
David The lamb,with peasand carrotsfor me,please. themto workwith differentpeopleas well - to
lvan? changeteams.That'sone of our creative
lvan justa maincourse.
I don'twanta starter, strategies, isn'tit?We don'thavethe samepeople
Can I havesteak,chipsand peas,please? workingtogether all the time.
Waiter Howwouldyou likethe steak? Judith Yes.So theyneedto copewithchange.
lvan Um ...Medium,please. Rowan To copewith stress.
Judith Sure.
9 Rowan Theyneedthe confidence to presentand explain
Vanessa So whereareyou woiking,exactly, in France? ideas.
lohn In the Jura. lt's not far fromSwitzerland. Judith That'strue.
Vanessa Right.And you?ebuildíng a hotet? Rowan And there'sthe problemof understanding what
fohn We'reconverting a farmhouse intoa hotel.lt's the clientswant.lt'snot alwaysclear.
very,um ...it's a veryold house.Whenwe Judith That'sthe manager's job,though.Thecreative
started,it had no windows,no doors...it was teamaren'tresponsible for analysingthe client's
a ruin,basically. needs.Lateron, whenwe talk about...
Vanessa And now?
Well,now,mostof the work'scomplete. I'm 13
John
stayíng in one of the rooms,in fact.So, um,|'m Judith Marcoworksfor PAF,he'sin the creative
the firstguest. department, we knowhim,he knowsus ...but is
Vanessa You'rethe boss,though,so you'renot payíng. thatan advantage?
lohn Oh, I'mpaying!Thisproiect's costinga fortune! Rowan Well,we wantsomeoneto managethe
Vanessa I see.Well,that'sone of my questíons, actually. department. We needa managerto makethe new
What'syourbudget? strategywork.We don'treallyneednew ideas.
lohn Um ...the total budgetl five hundredand sixty Marco'sexperienced, he knowsthe companywell,
thousandeuros...and I'mpayinghalfof that. and he knowswhatwe want.I thinkhis
Richardand KathyMillsarepayingthe rest. experiencewithPAFis a big advantage. Hiring
They'remy businesspartners. someonenewis ...it'sobviouslya rísk.
Vanessa And yourbusinesspartners are hotelmanagers. fudith Yeah.But makingMarcothe department
ls that right? manager's also a risk.OK, he enioysworkingfor
lohn That'sright.I'mmanaging the proiect- the the company, he'snot goingto leavesuddenly,
construction. And they'restill livingand working he'spopularin the department, but ...that doesn't
in the UK at the moment,organising the website meanhel goodat managing a team.
and the marketing material,you knoq brochures Rowan Butthe numberone priorityis the newstrategy.
and things.Thentheyplanto lívehereand Themanager hasto sell the newstrategy to the
managethe hotelwhenit'sfinished. team.We knowMarco'sa goodsalesman. He líkes
Vanessa I see.So, how longareyou stayingin France? sellingideas.
What'sthe schedule, fromstartto finísh? ludith Yeah....But,whataboutthe otherpeop[eínthe
lohn Um ...eighteenmonths.And we'remoreor less department? Theyworkwithhim at the moment.
on schedule. At the moment,we'reworkingon Whathappensif theyhaveto workfor him?
the bathrooms. We'rehavingone or two Rowan oh' I thínkhe can copewithall that...
problemswith...
775
15 t9
Woman So, are you watchingthe cup final this weekend? InterviewerSo, whenyou designan office,wheredo
Man U m . . .n o , I d o n ' t t h i n k s o . you start?
Woman Don't you like football? Steve Welt,thefirstquestion is, howmuchspacedo
Man No. I can't stand it. Sorry to sound so miserable! you need?Andthat'soneof the mostdifficult
Woman Mmm, I hate it too, but I watch the World Cup questions, sometimes, because formost
Finat. people,itl difficultto say,oh I need...fifteen
Man I can't play,that's my problem.I'm hopelessat it! squaremetres,for example.So you haveto
lf I'm not very good at a sport, I don't like lookat whatpeopleneedto do in the office,
watchingit. lookat whatequipment theyneed- you know,
Woman S o w h a t d o y o u l i k e ,t h e n ? mostpeopleneeda phone,a computer, um...
Man I play golf. a desk!Thenthere's sharedequipment, ...you
Woman Oh right.... My husband plays. I'm not interested normally havea roomwitha photocopier,
in it, though. lt! ... not my cup of tea. He plays printers ...a faxmachine, possibly.
gotl I go horse riding. InterviewerA coffeemachine.
Man Oh, right.Wettyou could play poto - both of you. Steve Oh,a coffeemachine is essential!lt'simportant
That'shalf horse riding,half golf! ... I'd love to whereyou putit. Doyou putit in a corridor,
have a go at riding,actually.I bet it's good fun. withno windows...or nextto thetoitets...
Woman Oh, ifs great fun. you know,so peoplehaveshortcoffeebreaks.
Man So, do you have your own horse? 0r do you havea nicecoffeearea,wíthseats...
Woman No. I'd love to have one, but, um ... it's expensive. bigwindows..'?Daylíght - that'sa big
Man Yeah. I'm quite interestedin tropicalfish. I'd tike consideration. Light'sextremely important.
to have an aquarium,but ... it's a problemif you InterviewerSo you wantbig windows,if possible.
travel a lot ... Steve Yeah,you usuallywanta lot of light.
Woman Tropicalfish? InterviewerWhatdo you thinkof open-plan offices?
Man Yeah. I'd like to have some piranhas. Do you likethatsortof design?
Woman Piranhas? Steve Well,an open-plan officeisn'treallya design,
Man W e l l ,t h e y s a y a h u n d r e dp i r a n h a sc a n e a t a is it? lt'siust a big room,um ...But we're
horse in less than five minutes! talkingaboutthe requirements for offices,
Woman Oh! andthe mostimportant question is money.
Man I ' m n o t s u r e i f t h a t i n c l u d e st h e r i d e ro r n o t . . . Youknow,costis alwaysthe biggest
problem. At the end of the day,wallscost
t7 money.lf they'renot an essential
Lionel Marilyn,these are both top quatityproducts! requirement, thenwhy havethem?With
The quality'sthe same. anythingthatcostsmoney,clientsalways
Marilyn I know. But they don't look the same.The one ask,is it reállynecessary? officesare
from Gitd looks like a modernvacuum cleaner. expensive, evenif you only havewhat'sin
ThisAero... the regulations - what'scompulsory. So, if
Lionel Aerosaurus. something's an optionalextra...
Marilyn Yeah.lt lookslike something fromthe 7960s.
Lionel Wettof courseit does.lt'sa retrolook. 22
Marilyn I know but whatdo mostcustomers want? Caroline So,whatdo youthinkof Hawaii?
Do theywantto pay a reasonable pricefor a Alistair Fantastic.The beachesareamazing.We'vegot
modernvacuumcleaner, or pay morefor somegoodsurfingbeachesin NewZealand,but
something that looksfortyyearsold? hereit's...well,the weather's a lot warmer,
L i o n e l Yes,but surelywe don'twantjustanother that'sthe firstdifference...at this timeof year,
'modern' vacuumcleaner, that'sthe sameas all anyway.
the otherproducts we sell?We needsomething Caroline Of course,it'swinterin NewZealand,isn'tit?
different.
OK,theAerosaurus is moreexpensive. Alistair Yeah.lt'llsoon be spring,though.
Butit'sdifferent...And Suntrais makinga good Caroline I'dliketo go, actually...maybenot this year,
offer.Look- twelvepercent discount - Gildis but ...possiblynextyear.
only offeringfive percent.Suntrais offering Alistair To NewZealand?
cheaperdeliveryas well.We canmakea bigger Caroline Yeah.What'sthe besttimeof yearto visit?
profitmargin. Atistair Earlysummer's nice.LateDecember, early
Marilyn We can makea biggermargin, butwe canonly January.
makea goodprofitif we sell enoughvacuum Caroline And what'sthe weatherlike?
cleaners.Howmanyof theseAero...sauruses can Alistair Prettyhot,usuatly. Youcan haveChristmas
we sell?| mean,lookat it. lt lookslikea dinosaur! dinneron the beach,no problem!But there!
Lionel Of courseit does!That'swhy peoplewitlloveit! a lot moreto do thaniust sit on a beach,
I Justlistento it! obviously.
I tt6 |
I
. I
Transcripts
Caroline Oh,sure.So,whatarethe bestplacesto see? lake Yeah. lt was a marketingvideo, for a chemicals
Alistair The nicestpartof the country's the Southlsland, company.They wanted to film different... parts of
in my opinion,anyway. You go to the mountains the factory.The first problemwas the heat. lt was,
there,the Southern Alps,and it's...oh, it's ... I don't know what the temperaturewas, exactly,
beautiful. but it was extremelyhot.
Caroline So, do you needa car,to travelround? Client So it was difficultto work?
Alistair Yeah.Or you can renta campervan.Thatl what lake Well, the troublewas, it was too hot for the
a lot of peopledo. Thereare hundredsof camera.
campsites, whereyou can ...you know...park Ctient Oh, right.So what did you do?
and ... Jake We put the camerain a box, to protectit.
C a r o l i n e Yeah.Yeah. We madea box,witha smallholein the front...
Alistair I knowthatareaprettywell,so ... Client Yeah.
C a r o l i n e So, canyou recommend somecampsites? Jake And,we filmedwiththe camerain the box.
Alistair Yeah,I can giveyou somegoodaddresses. Client And did it work?
There'sone campsite, nextto a lake... fake Yeah,it workedOK.
Client So how did you makethe box?Whatdid you use?
u Jake Justwood.Nothingcomplicated. ...So, anyway,we
Rob So, to startwith,I wantto talk about...the finishedfilmingin this hot area...and thenthey
bicycle- a verysuccessful invention.Any ideas wantedus to filmwithno light.Theyhad another
why?Whatarethe mainadvantages of bikes? production processwhere,um ...theycouldn't
Woman1 Theydon'tcostmuch. haveany tightat all. lt was completely black.
Rob OK. Ctient And theywantedyou to filmit?
Man They'renot complicated. fake Yeah.
Rob They'reeasyto use;Veah. Ctient So whatdid you say?
Woman1 Nottoo easywhenyou'regoinguphill! Jake I said,no, it'simpossible. Theythoughtmaybewe
Rob No,that'strue.Let'ssay'simple'. coulduse a specialcameraor something, but,um
Woman2 Runningcostsare low. ...it wasn'tpossible....So, filmingin youroffices
Rob OK,yeah.Verycheapto run. isn'ta big problem!
Man Theydon'toftenbreakdown. Client Well,afterthat,nol So, whencanyou startsetting
Rob Yeah.Reliable. up ...
Woman1 They'resafe.Well...
Rob They'renot too dangerous. OK....So, a B
successful inventíon,
for all thosereasons.And, Tessa So, did you havea goodweekend,Dave?
withmodernbikes,we havea goodexampleof Dave Yeah,OK,thanks.lt was niceto havesomewarm
usingthe latestmaterials for a designthat's weatherfor a change.We ate outsídeyesterday, at
overa hundredvearsold. lunchtime. We sat outsidein the garden.
Tessa Didyou?
25 Dave Yeah.We wantedto havea barbecue, but I
actualty,
So, to sum up,then.Whyare bicyclespopular? They're forgotto buy somecharcoal, so ...
cheap,simple,economical and efficient,
reliableand safe. Tessa oh, no.Youdídn'thavepeoplecominground?
Now,thatchecklistis the same,no matterwhatsortof ... Dave Oh, no. lt was just me and my wife,so ...it wasn't
too bad.In fact,I was quitepleased.Normally,
26 whenwe havea barbecue, I do the cooking,you
Therewerelots of problemswiththe SinclairC5.The see.But otherwíse my wifecooks,so ...
biggestproblem,I think,was ...it was too small,and Tessa So you sleptin the sun,and yourwifedid attthe
especially,too [ow.Becauseit was so low,it was difficult cooking!
for otherdriversto see you.lt was actuallyquite Dave Wetl...I wasn'tasleep- I had one eye open...so
dangerous. And,obviously,if you'reverylow,and it's I couldsee whenit was ready!No,actually, I had
raining,thenthere'swatersplashingon you fromcars. quitea busyweekend.I put a newfrontdooron
And then therewas the battery.lt was heavy.lt wasn'tvery the houseon Saturday. lt was a biggerjob thanI
powerful, everynightyou hadto recharge it. I mean... thought,actually. I got up earlyon Saturdayand
forgetit! workedalt day.Thenon Sunday,I got up earlyand
paintedit ...Whataboutyou?Whatdid you do?
27 Tessa Notmuchreally.Um,we wentto the cinemaon
lake So this is quitean easyproiect...certainly Saturdaynight.
compared withthe one we did lastmonth,at a Dave Oh yeah?Whatdid you see?
chemicals lt was,um ...quitea challenge!
factory. Tessa Oh,it wasn'tverygood.lt was that newfilmwith...
factorv?
Ctient At a chemicals
L77
30 Tom Nine thirty?Yeah,that's fine.
Naomi OK. Monday,Decemberthe twelfthat nine
Michael Hetlo.
thirty,then.
Sylvie Hello. ls that Michael?
Tom And can you send me an agenda?
Michael Speaking.
N a o m i Y e s , | ' l lw r i t ea n a g e n d at h i s m o r n i n g a, n d s e n d í t
Sylvie Hi Michael,it's Sylvie in Brussels.
to you this afternoon.
Michael Hi Sytvie,how are you?
Sylvie Fine,thanks.You?
Tom Excellent. OK,so I look forwardto receiving that,
Michael Y e a h ,v e r y w e l l ,t h a n k s .
and I'llsee you on the twelfth.
N a o m i OK. I tookforwardto seeingyou then.
Sylvie Are you gettingready for the conferencenext
month?
Tom OK. Bye.
N a o m i Bve.
Michael Um ... not really.What about you?
Sylvie Well, that's what I'm phoningabout, actually. 34
How are you going to San Francisco? Are you
1AHi.
flying direct from Dublin?
B Hetlo.Do you have any informationabout Alcatraz?
Michael Um ... wetl, I still need to book my flight.But I'tl
Any ... booklets or (beep)?
p r o b a b t yh a v e t o c h a n g ei n . . .e i t h e ri n L o n d o n
A Yes.Just behind you, on the shell there.
or ...in Amsterdam. Whataboutyou?
B A h , O K . T h a n ky o u .
Sylvie Well,I still needto book my flight,from
Amsterdam. So, um ... 2AHi.
M i c h a e l Wel[,shallwe catchthe sameflight? B Hi. ls there anywherenear here where you can buy
Sylvie Yeah.Thatl whatI thought,actually. Thenwe gifts ... and (beep)?
canworkon the olane. A Yeah.lf you turnrightout of the door,thentakethe
M i c h a e l Y e a h ,t h a t m a k e ss e n s e .S o I n e e d t o b o o k a firstright,therearegiftshopsall alongthe ...the
flight to Amsterdam,then. Shall I took into flights street,there.
to San Francisco,
as welt? B OK.Thanksverymuch.
Sylvie Um ...yeah,if that'sOK. B Can you visitthe museumall day?Whatare the
M i c h a e l Yeah,no problem. I'lllookon the Internet
after openingtimes?
lunchand,um ...I'tlcallvou back.Whatabout A lt opensat ten and closesat five.lf you wantto
bookinga hotel? takea (beed,theystarteveryhour,on the hour
Sylvie Um ...Wetl,shall I contactthe San Francisco and last...I thinktheylastforty-five minutes,but
office...see if they know any good places?| can I'lliust check...
get in touch with Rita.
Michael Y e a h ,g o o d i d e a . B Excuseme. Haveyou got any street(beep)?
Sylvie I'll give her a call this afternoon,as soon as the A Sure.
offlceooens. B ...Thanks.Howmucharethev?
Michael E x c e l l e n tS. o I ' l l l o o k i n t o f l i g h t sA
. n d , u m . . .I ' l l A They'refree.
get back to you.
36
Sylvie Great.Shall we speak at about four thirty?
Michael Y e s ,f i n e .I ' l l c a l l y o u t h e n . l n t e r v i e w e r W h a t d o y o u t h i n k a b o u t t h e l o c a t i o no f t h e
Sylvie OK. Bye. resort,near Berlin?
Michael Thanks for calling,Sylvie. Bye. Caroline Well,the reasonit'sthereis, simply,because
therewas alreadya domethere.Tropical
31 lslandsResortdidn'tbuitdthe dome.They
1 Y e s , I ' l tc a l t h i m . boughtit, for quitea low price.A company
2 | tatkedto Christine,and there'sno problem. calledCargolifterbuiltthe domeas a factory
3 | e m a i l t h e m i n u t e st o e v e r y o n e . to makebig airships.But CargoLifterwentout
4 Yes, I'll contacthim. of business and hadto sellthe dome.So
Tropicallslandsboughtit and ...so theyhad
32 verylow construction costs.
Naomi So, when'sthe best time to meet,for you? I'm free Interviewer So, do you think the resort'llbe successfulin
next week. the longterm?
Tom Um ... I can't make it next week. I'm ... I'm busy all Caroline Possibly.I thinkit'ltprobablybe quite
week. The week after'sOK for me. popularin the shortterm...in the firstfew
Naomi The week after.What about Monday?Monday, months. I thinka totof people'tlprobably
Decemberthe twetfth? cometo havea look ...they'llwantto see
Tom Yes, that's OK for me. whatit'slike.Afterthat,it dependswhatthey
Naomi Inthe morning? thinkof it.
Tom Yeah.
N a o m i H a l fp a s t n i n e ?
rrB
Transcripts
l'"
4l He'sgoingto lumpfroma
B r e n d a n Yeah.An Australian.
Maria We use the samesoftware - a systemcalled balloon,fromfortythousandmetres.So that's,
Nurec- to controlall the production processes. what...fortykilometres.
Lisa That'sprettyhigh.WhenI did my iump,it was
Jerome Nurec?
Maria Yeah.Haveyou workedwithit before? fromone thousandmetres.
B r e n d a n You'vedonea parachute jump?
Jerome No, I haven'tusedthatone.I'veusedTP Control.
Maria Right.We usedthat here,a fewyearsago. Lisa Yeah.
B r e n d a n Seriously?
So did you useTP in CapeTown?
Lisa Yeah!
lerome Yeah.ThenwhenI was in Boston,we useda
systemcalledArrow. 47
Maria Oh, I'veworkedwiththat before.
Brendan You'vedonea parachute lump?
lerome We haveso manydifferent typesof softwarein
Lisa Yeah.
this company, it's unbelievable.
Brendan Seriously?
Maria I know.And we'vechangedso manytimes,as
Lisa Yeah!
well.Haveyou everusedConductor?
Brendan When?
J e r o m e Conductor? No.I'veneverheardof it.
Lisa About...fouryearsago.A groupof us went,
M a r i a Thatwas the systemtheyhadwhenI ioined.
frommy last company.
It was very good,actuatly.
Brendan Wow!I'mimpressed! So whatwas it like?
Jerome That's the trouble,isn'tít?Thesethingschange
Lisa Fantastic! Whenyou jumpout of the plane,
all the time,but do theyreallyimprove?
it's...it'sjustamazing.
43 Brendan Youweren'ttoo scared,then?
7 been 2made 3found 4had 5written6done
Lisa I was beforeI jumped.Everyone's frightened
7 gone 8 flown 9 taken 10 sent 11 seen
beforetheirfirstfump.But as soon as your
parachute opens,it's...it'sactuallyquite
tA relaxing. You'rejustthereínthe air - you'vegot
Yves YvesCordier. thísincredible víew...
Andy Yves,it'sAndy Bett. Brendan Yeah,I bet.And whataboutthe landing?
Yves Andy,hi. Howarethings? Lisa Itwas OK. Nottoo hard.
Andy Goingquitewelt. Brendan Becausethat'sthe mostdangerous moment,
Yves ls everythingnearlyready? isn'tit?
Andy Wetl,we'vegot a full accountsdepartment. I Lisa Well,yeah!Evenif you jumpwithouta
interviewed someoneon Mondayand she's parachute, itl not dangerous untilyou land!
acceptedthe post.SaraBernard.I'vealreadysent Brendan No,good point!
her detailsthroughto personnel, so that'sgone 49
well...
Presenter It'sbeenan excellentstartto the yearfor
Yves OK, good.And whataboutthe lT system?Havethey
installedthatyet? Geo-Core. Yoursharepricehas risenby
Andy Well,that'smoredifficult. forty-twopercentin the firstquarterof this
Um ...I'vefoundtwo - the S&P 500
year.Nota bad performance
technícians so far,er,but unfortunately,
I haven't
foundthe thirdpersonwe need,so ... has fallenby threepercentso far this year.
Yves So you haven'tfinishedthe |Tinstallatíon? Alan Yes.We'reobviouslyvery happywith the
Andy No,we ...we haven'tactuallystartedit yet.But ... resultswe'vehad.Our profithas increased by
twenty.six percentthis quarter...whichís
Yves You haven'tstartedit yet?Andy,we needto open
that officeíntwo weeks! betterthanwe forecast- our forecastwas for
Andy I know.I'vespokento Danielain the Zurichoffice a twentypercentincrease.
Presenter Whatl the mainreasonfor that?
and she'sgoingto sendsomeonenextweek.I think
Wecan stíllopenon time. Alan I think,simply,it'sbecausedemandhas been
Yves We needto. Howlongis it goingto takefor you to verystrong.Oursaleshavebeengood.Um ...
get ... the oil pricehas risen,um ...
Presenter Obviously, yourcompanydoesn'tsell oil -
M you'rean exploration company, you work
Brendan Thisis amazing- this articlein the paper. for oil companies and ...and look for new
Somebody'splanningto do a parachute jump oiI reserves.
fromspace. Alan Thatl right.
Lisa Fromspace? Presenter But whatdo highoil pricesmeanfor your
business?
IransLl rP15
6r Sandra Yes.Youshouldnevercriticiseanyone
directty.lt's ...for the Japanese,it's very
A 0K, 5o our objectíveis to think of some new ideas.
impolite. That'swhy,often,in companies in
How could we make the productbetter?What areas of
Japan, people have to make decisions in
the productcould we improve?Any suggestions?
groups.Everyone has to agree.
B What about changingthe packaging?We could change
InterviewerSo what'syourgeneraladvice?Do you think
the material.
peopleshouldchangethe waythey
A Yeah.Packaging
material.
OK.
communicate in different
culturesor ...or
c Howaboutchangingthe size?
shouldyou iust be yourselB
A of the cD?
Sandra I thinkyou shouldalwaysbe yoursellum ...
c No,the pack.Whydon'twe sell moreCDsin a pack, you needto
but I think,to be successful,
for example?
changehow you say things.
OK.Yeah.So, biggerpacks.Theycouldbe smaller,
as well. 6
Whynot setlbig boxes- big storageboxes,withlots
1 Onesuggestion is, we couldclosethe old ptantand
of CDs ínthem?Thenyou wouldn'tneedpackaging.
moveeverything to a newsite.I thinkwe should
A So thatwouldbe a new product. A storagebox.
considerthatoption.lt'sa possibility.
c We couldsell CDswithnumbersprintedon them- say
fromone to a hundred. Thenyou wouldn'tneedto 2 Therewouldbe a lot of benefitsif we had iust one
writeon the CD.You couldmakea noteof whatwas on plant.lt wouldbe better,um ...it wouldbe easierto
eachCD number, and thenfindit easily.So we could managesuppliesand deliveries. Energycostswouldbe
sell,say,packsof ten.So you wouldhaveone to ten, anotheradvantage.
or elevento twenty,and so on.
3 We knowhow muchwe wouldsaveif we had a new
That'sa good idea.We coulduse thatideawiththe production line.We'veall readthe reportand seenthe
storagebox.So we couldpioducea big plasticbox
figuresforthat.And fromthe forecastswe knowmore
wíth,say,a hundredbtankCDsin it' withthe CDs
or less...
numbered oneto a hundred.
Mmm,that'sa, that'san interestingidea. 4 | thinkone largeplantlookslike a good option.That's
my firstimpression.
u
5 OK,shallwe sum Llp,then?| thinkwe'vemadequite
lnterviewerPeopleoftensay thatsomenationalitíes are
goodprogress. We'vegot quitea longlist of ideas.
morepolitethanothers.Do you thinkthat's
I thinkwe shouldjustconsider two or threeproposats.
true?And do you thinkyou haveto be more
So let'slook at the list ...
or less politewhenyou workwithpeople
fromdifferentcultures? 6 A I don'tthinkit woutdbe a good ideato spendso
Sandra You don'thaveto be moreor less polite. much.I'mworriedabouttheeconomic situation.
I think it's morea questionof how direct I thinkit'stoo uncertain.
peopleare.Youshouldalwaysbe polite.lt's B So whatwouldyou recommend?
iust that,in somecultures, it'sOK to be C Let'sjusttalk aboutdísadvantages for the moment'
direct,and in others,um ...it'snot.For B I justwouldn'trecommend sucha big investment.
example,in Germany, in business,it'sbestto We haveto be careful.
be verydirect.Generally, peopleask direct
questionsand ...theylike directanswers. 68
InterviewerBut in the UK,generally, peopleare less Assistant Hetto.
direct,aren'tthey? Rachel Hello.I'vejustmissedmy connection to
Sandra Well,they'renot afraidto say they disagree London.I was bookedon the ninethirty.
or ...or to critícise
suggestíons.Youdon't I justwantto checkif my ticket'svalidfor the
haveto say you agreeall the time.But ...you nexttrain...at halfpastten.
know,peoplesay thingslike,'/ m not sure I Assistant Um ...ah yes,you'reOK. Obviously, you won't
agree.',or ...'Maybeit wouldbe betterto do havea seat reservation.
it anotherway'.I'vealwaysfound,in different Rachel No.ls it too lateto makeone?
cultures, the bestwayto disagreeor... or Assistant Mmm,I'mafraidso.
criticiseideasis to makeit clearyou're Rachel Will it be busy?
criticisingthe suggestion- you shouldn't Assistant lt'susuallyquitebusy,yeah.You'llprobably
criticisethe person. get a seatin firstclass,if you wantto change
lnterviewer InJapan,it's veryimportant not to criticise yourticket.
people,isn'tít? Rachel WouldI haveto cancelthisticket?WouldI get
a refund,or ...?
Assistant You canlust upgradeit. Youiust pay a Thetroublewithstandardtracksis, they'requitenarrow.
supplement. I can checkhow muchit Forhigh.speed traíns,this ísa problemif therearea lot of
wouldcost. curvesin the line.Noq you can limitthe problem. To help
Rachel Um ...oh, no, it'sOK. I don'tthinkmy company the trainstayon the track,you makeit quiteheavy...and
wouldpay my expensesínfirstclass! you put mostof the weightas low as possible,belowthe
Assistant Ah. floor.Nowof course,a designthat'sveryheavyisn'tvery
Rachel oK, thanks.oh ...is the ten thirtyon tíme, Justlook at the big,thickpiecesof steelusedin
efficient.
by the way? trains,um ...to getan ideaof how muchweightthereis.
Assistant Um ...lt'srunningfourminuteslate. And anotherproblem,of course,
So it'sveryinefficient.
Rachel OK,thanks. thatyou haveto deatwithis ...
70 74
1 A I'mafraidyourticket'snot validon thistrain. Dennis OK. Let'smakea list of dangerson the tarmac...
B lsn'tit? | thoughtI coulduse it on any train. and thenwe can makea list of safetyprecautions
A No.lt'sonlyvalidon trainsleavingafterten am. to helppreventaccidents. So, firstof all, what
B oh. I dídn'trealise. arethe mainhazards? Any suggestions?
A The fare'sa bit higheron the earliertrains. Woman Planes,whenthey'removing.
Itl not a big difference. Dennis OK ...Movingplanes.
B OK. So can I iust pay the extra? Man Noisefromengines...fromthe jets.You needto
A Yes.I'ttjust checkhow muchit is. wearear protection.
Dennis Uhuh,OK. Noise...ear protection.
2 We regretto informpassengersthat flightTL sevenfour
Woman Othervehicles,movingaround.
nineto Genevahas beencancelleddueto a technical
Dennis OK,good.Movingvehicles. Theyarethe biggest
problem.FtightTL sevenfournineto Genevais
hazardon the tarmac.Not planes,but vehicles:
cancelled.Passengersfor this flightshouldcheckin
buses,trucks,cars.... Whatprecautions canyou
at gatenine D and awaita transferto the nextflight - to preventground
taketo helpavoidaccidents
to Zurich.
vehicleshittingpeopte?
3 A Goodmorníng. Woman Er,everyone shouldweara greeniacket.
B Morning.I checkedin yesterday evening.My room's Dennis OK. Highvisibilityclothing.Essential. Does
bookedfor a secondnight,for tonight,but I need anyoneknowwhy movingvehiclesare especially
to stayin towna thirdnight,um ...tomorrownight dangerous at airports?
- I'vegot anothermeetingwhichwasn'tplanned. Woman Becausetheydrívearoundquitefast?
CouldI book my roomfor an extranight? Dennis Theyoftendo, yeah.They'renot allowedto,
A Hmm.|'mafraidwe'refull tomorrowníght,um ... though.The healthand safetyregulations say
Justa moment.I'tlsee if there'sa roomfreeat our thateveryemployeeis responsible for the safety
otherhotel.lt'sjusta few minuteswalkfromhere. of others.But there'sanotherreasonwhy moving
lf that's... vehiclesare partícularlyhazardous at airports.
B Yeah,thatl fine. Any otherideas?
A HelloPaul,it'sAlex.Haveyou got a singleroomfree Man Becauseyou can'thearthem,becauseof all the
tomorrownight?OK, great.Canyou hold it for me? noise...fromjetsand,um ...
I'll phoneyou backwiththe details.Thanks....OK. Dennis Exactly.lf you'restandingneara planewithits
That'sbooked. enginesrunning, you can'talwayshearvehictes
B Excellent. coming.Just now, someonesaid you needto
wearear protection. Forsomejobs- for example,
77 if you haveto standin frontof movingplanesto
A key question,whenyou startto designa high-speed guidethe pilots,then,yes,you needto protect
trainis, howwideis the track?What'sthe distance yourears.But onlysome peopleneedear
betweenthe rails?Becausethe widthof the trackdoesn't protection, someof the time.
justgiveyou the widthof the train.The heightof the train Woman So howdo we knowif we needear protection or
is also limitedby the widthof the track.Obviously,
trains not?Aretherestandardprocedures?
haveto be stable,especially if theyhaveto go round Dennis Yes.We'lllook at thosea bit lateron ...
curvesquitefast.Ta[l,narrowdesígns So, for
are unstable.
betterstability,a wide trackís better. 75
InterviewerA lot of peoplehaveto thinkaboutsafety
regulations in theirjobs.But for pilots,safety
is extremelyimportant,isn't it?
Mike Absolutely. lt'satl aboutprocedures, in fact.
Pilotsmustknowexactlvwhatto do in
all situations.
Interviewer Obviouslyyou need a lot of experience.
724
Transcripts
725
C George And why don't I show her the offersfrom the
George So we'resayingthe lastweekin January. But, other hotels?| can go and see her,and take the
um ...we won'tbook untilwe get repliesfrom quotes with me. That'sprobablybetterthan
the branches. phoning.
Victoria No.I thinkwe needto ask everyone fustto Victoria Yeah.OK.
oe sure. George And what if she says they can't give us ten
percent,but they can give ... I don't know,
d
Amelia Justbeforewe finish,there'sjustone thing,that's five percent?
not on the agenda.TomWattsemailedme to say Victoria Wett,do your best to get ten percent.lf she
he wantsto ...organisesomegifts,for everyone offersyou ... five percent,or whatever,then ...tell
who attends. her you'll have to speak to me again.Tell her you
Victoria What sort of gifts? can acceptten percentimmediately,but, if not,
you'll have to get back to me.
A m e l i a I don't know. He didn't say. I'll ask him when
I s p e a k t o h i m t o m o r r o wI. n e e d t o p h o n e h i m . G e o r g e O K , f i n e .I ' l l p h o n e h e r n o w a n d s e e i f I c a n
arrangea meetingtomorrow.
82 Victoria Right.I'll give John Gates a call and give him an
George Hetto. update- tell him what our strategyis!
Victoria
Hello George,it's Victoria.How are you? George So I'll give you a call, um ...after I've met Heidi
George Not too bad. Wells,tomorrow.
I'm just callingabout the quotes,from the three
Victoria Victoria Right.OK, well good luck!
hotels,for the conference.Have you got copies George Thanks.Bye.
of all of them? 84
George Um ...yes. Yeah,they'rehere on my, er, desk ...
somewhere. 1
Victoria Couldyou emailthemto me? Amelia Hi Tom.
George Um ...I can faxthem.I'veonlygot hardcopies- Tom Hi, Amelia.How are you?
I haven'tgot the filesin the computer,
so, um ... Amelia Verywe[[,thanks. How are you?
Victoria OK.fine. Tom Fine,thank you. Sorry I'm late.
George I'vegot to go to a meetingin abouta quarterof Amelia That'sOK.
an hour,so ...I'llsendthemnow. Tom My train was delayed.
Victoria Yeah,OK. There'sno rush.This afternoonl fine. Amelia O h , t h e t r a i n sh e r ea r e n e v e ro n t i m e . . .
i f ,u m . . .
2
George No, no, it's no problem.I'll send them now.
Tom Helto.
Victoria OK, great.Then maybe we can discuss them
R e c e p t i o n i s t Hetto.
later today?
Tom I'vecomefor a meetingwithAmelia
George Sure. I'll be in the officeall afternoon.
Donovan. My name'sTomWatts.|'mafraíd
V i c t o r i a O K . I ' t tc a l l y o u l a t e rt h i s a f t e r n o o nt,n e n .
I'ma littlebit late.
George OK.
Receptionist I'll give her a call ...Amelia,Tom Watts is in
83 reception... OK. She'll be with you in a
moment.lf vou'd like to have a seat.
Victoria So I've looked at the three quotes,from all
Tom Thanks.
three hotels.And, obviously,we've visited all
three as well. Um ...and I think the best olace 3
is the Darley. Tom We'vemade good progressthere.
George Yeah. I agree.The trouble is, it's the most Amelia Yeah.We'reabout halfrruay throughthe agenda.
expensive. Tom |t\ quite hot in here. Do you míndif I open
Victoria Yeah.Their price is, what, ten percenthigher the window?
t h a n t h e o t h e rt w o . Amelia No, not at att.Shall we take a break?
George Hmm. lt rs their first offer,though.I haven't Tom Yes, good idea.
negotiatedwith them yet. Amelia We can go out and get some fresh air, if you tike.
Victoria No. Could you try to get a betterpricefromthem? We can walk across to the cafeteriaand get a
George I can try yeah. I'll call the managerin the coffee over there ...
morníng.Um ...what's her name ... Heidi Wells.
Victoria Tell her you'vespoken to your boss, and er ...tell
her I said they can have the contractif they can
give us a ten percentdiscount.
rz6
Transcripts
OK.This is my office.Afteryou.
Thankyou.
Shall I take your coat?
Yes,thankyou ...Hereyou are.
Thanks.Can I get you anythingto drink?Coffee?
Tea?
No,I'mfinethanks.
We can staÍtstraightaway'if you like. |'ll give you
a copyof ...
lfs a beautitulday.
Yeah,ifs been hot like this all week.lfll probably
last until Friday,then nin all weekend!
Yeah.
So how was your trip?You said your train was
delayed?
Yeah.lt left on time,but thenwe stoppedat
a stationsomewhere.They said we had to wait
fur anothertraincoming...
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lsBN 0-521-53469-0