Unit 1

Card 1A (page 14)

A: IBM company. Can I help you?

B: I’d like to order six Tablet, please? The reference number is AB5802. Do you have them in
stock?

A: Yes, we certainly have.

B: How much they are?

A: It’s four hundred euros per item.

B: I’m a student. Can you give me a discount?

A: I’m afraid not. We no longer offer “New year promotion”.

B: What about delivery?

A: We can delivery to your address. Can I have your address, please?

B: Yes, of course. My company is at 60 Tay Son street. When can they be delivered?

A: They will be delivered to you by tomorrow evening.

B: That’s great. Can I pay by credit card?

A: Sure. You can pay by credit card by tomorrow morning. Thanks for buying with us.

Card 1B (page 14)

A: IBM company. Can I help you?

B: I’d like to order three hair dryer. It’s reference number is IRN 674. It is a travel-size hair
dryer? Do you have them in stock?

A: Yes, we certainly have.

B: How much are they?

A: It’s twenty euros per item.

B: Can you give me a discount?

A: Yes, of course. We are now offering “New year promotion”.

B: What about delivery?

A: We can delivery to your home. Can I have your address, please?

B: Yes, of course. The address is 50 Houston street. When can they be delivered?

A: They will be delivered to you by Friday morning.

B: That’s great. How can I pay?

A: You can pay in cash on delivery. Thanks for buying with us.
Unit 2 (page 29)

A: Hello! How are you ?

B: I’m fine, thanks. What’s the matter?

A: Uhm. My remote control of the air conditioner is out of battery but I’m busy. Can you
buy a new battery for me?

B: Oh, no problem! What kind of battery do you want?

A: Uhm, I want a 1.5-volt alkaline battery and its band name is Panasonic.

B: What is the length and the weight of the battery?

A: It’s 50 millimeters long and weighs 25 grams.

B: What shape is it?

A: It’s has the shape of cylinder.

B: What color is it?

A: It has two colors, black and yellow.

B: What is it made of?

A: It’s made of copper and zinc.

B: How much is it?

A: It’s $2,5 for a pair of batteries.

B: Ok, I will buy it for you now.

A: Oh, Thank you very much!

B:You’re welcome! Bye!

A: Bye!
Unit 3 (page 29)

Linda: Hello, Jack! How are you?

Jack: I’m fine, thanks! Welcome to my house! Get in!

Linda: Oh, that is your air conditioner! I have one just like it!

Jack: That’s great! This one is good. I very like it.

Linda: So, what is its brand name?

Jack: It is Panasonic CU/CS-U9SKH-8. What size is it?

Linda: It’s small. What color is it?

Jack: It’s white and it is made of aluminum. And which button is used to turn on or turn of
the air conditioner?

Linda: Oh, it’s button 1.

Jack: What is the function of button 2?

Linda: It is used to turn down the temperature.

Jack: Which button is used for turning up the temperature?

Linda: Button 3 is used to turn up the temperature. So, which button helps open the menu
to choose the temperature?

Jack: It’s Button 4. It is very easy to use, right!

Linda: Yes, is it. It is very useful for cooling the air.

Unit 4 (page 51)

A: Good morning! Can I help you?

B: I’d like to buy a mouse and a pair of speakers for my computer. How much are they?

A: It’s $5.99 for the mouse and $7.99 for a pair of speakers. So it’s $13.98 in total.

B: That’s too expensive. I can’t afford that. Can you go down on the price?

A: I’m sorry but their quality are very high. How much do you want to pay?

B: I’ll buy them for $12.50.

A: I’m sorry but the price is final. But I can offer lower the price if you buy in bulk.

B: Oh, then I don’t want to pay that much. Thanks anyway.

A: All right! What about $13.20?

B: That’s great! I’ll take them.

A: Here you go! Do you want anything else?

B: No, thanks.

A: Alright. Thank you for buying with us.