6.

Illustrate the typical process of new product/service development implemented in

your company. Do you usually involve your customers, suppliers, and/or external
partners? How is AI enabling this process?
Ans: He discussed the utilization of AI, IoT and Design thinking which will help in new
item advancement. Al helps while we are purchasing something from Flipkart or
Amazon. In the current Scenario with the reception of IoT (Internet of Things). IoT is
helping in noticeably catching a gigantic measure of information from numerous
sources. In any case, folding over the huge amount of information coming from endless
IoT gadgets makes it complex to gather, measure, and dissect the information.

Understanding the future and maximum capacity of IoT gadgets will require an interest
in new advancements. The combination of AI (Artificial Intelligence) and IoT can rethink
the way enterprises, businesses, and economies capacities. AI-empowered IoT makes
clever machines that mimic brilliant conduct and supports in dynamic with practically
zero human obstruction.

Joining these two streams helps the normal individual and experts the same. While IoT
manages gadgets connecting utilizing the web, AI causes the gadgets to gain from their
information and experience. And he additionally said that TCS doesn't utilize IOT
straightforwardly.

7.List and comment on the main criticalities and issues for customer journey managed
and performed without and/or before adopting AI. If possible, cite and provide
information about real cases.

ANS-
He addressed that for the most clients request digital transformation, yet this requires a
spending plan. TCS follows a COE (center of excellence) model to fulfill the clients. A
Center of Excellence (CoE) is a body in an association that works across specialty units
(BUs) or product offerings inside a BU and has a piece of main edge information and
ability around there. It is contained profoundly gifted people and specialists, who
disperse information in an association and offer accepted procedures. The exacting
importance of a Center of Excellence is – 'where the best expectations are maintained.'

Be that as it may, CoEs mean various things to various associations per their business
needs. For example, a R&D association would characterize the term CoE as a committed
group inside the association that works with the mandate and responsibility to
characterize and execute the vision for a "particular core interest" – the center,
obviously, is adjusted to the essential vision of the association. He said that each
organization ought to have a Digital transformation group to have an edge over the
opponents.

13. How does AI affect the set of relationships inside your extended business
ecosystem? Does AI generate new networks of companies and/or providers and/or
institutions?
Ans – He gave some examples of failed companies like Yahoo and Orkut who didn't
utilize the Data properly. Data which was not given any importance not long ago has
turned to gold in the 21st century. If we look at the top companies now, the Amazons,
the Facebooks all are at the top because they have access to and control a huge amount
of customer data. And big data and AI are the two most primary algorithms or
techniques that feed these data. So, AI is here not only to affect a particular business or
an ecosystem but the whole global economy. This gives companies an opportunity to
judiciously use this data and provide the customers with better services.