Product Perspective Solutions Perspective

Value Fleet customers said that 30% of the business came from 10 out 300 fleets were checking DSP and it helped to consolidate the
the 400 different vendors all over America. Dealers fragmented 400 different vendors all over America. For the dealers 90% of the
Proposition complained about the fill rate as out only 6 to 8 tires revenue came from the New Tire business and they were also involved in the
filled out of 10 tires due to bad demand forecasting. light mechanical business. So this prove to them time and cost effective
Here in fleet management the satellite are attached for
monitoring.
Value The different features of the DSP are that it helped to
increase efficiency because earlier the process was time
Earlier the dealer had to wait for the approval of the fleet customer but now
with better collaboration the time per order has reduced and thus efficiency
Creation consuming and tedious and also the company suffered has increased. It brought about better collaboration between the dealers ,fleet
from the shortage of the manual laborer’s. Thus this customer and the company. More interaction and efficiency increased
process helped the Michelin to take care of the
problems
Designing From mechanical to complete online mode. Here the
dealers don’t have to wait for long, the time for
A long wait time for the customer to get the work done. But now the waiting
time has reduced. The lost case accounts to 0.5% of the submitted case.
Offerings mechanical technician on each case reduced by 10-15 Efficiency will be enhanced of the process.
mins. Better management of the work. Total integration
of mechanical and online which will give Michelin better
control of the dealers and fleet customers.
Company- Earlier the fleet customers were restricted to the
purchase of the basic service now there is better
Now the company has become more customer centric and there is a huge
reduction of the inefficiency of the process. It has helped to generate greater
Customer collaboration and better coordination and thus it helped revenue and it has also helped to get greater visibility of the company.
Relationship to develop long lasting relationship.

Focus on The efficiency of the company has increased as it will It reduced the time delays on processing the data for each case by 10 mins.So
shift from the manual mode to the online mode. Earlier the turnaround time has also reduced. The lost case also gets reduced to 0.5%
Quality it included lot of invoices, error inducing, paper but now of the total cases.
it is online based