Services Dimensions Questioner Paper

Demographics
1. Gender:

a) Male b) Female
2. Age (In Years):

a) 20- 30 b) 31- 40 c) 41-50 d) Above 51

3. Qualification:

a) Bachelors b) Masters (BS) c) M-Phil (MS) d) PhD

4. Job Experience (In Years):

a) 0-1 b) 1-2 c) 2-3 d) Above

5. 5.Marital Status

a) Married b) Single c) Divorced d) Widowed

1. Responsiveness:
Sr. No. Question Yes No
1 Does the service provider meet the given time lines?
2 Does the service provider solve the problem eagerly?
Does the employee of the service provider give your
3
prompt services?
4 They are always willing to help you?

2. Assurance:
Sr. No. Question Yes No
The employees of the service provider have good
1
knowledge to deal with quires?
You feel comfortable / secure in transaction with the
2
company?
3 Are they courteous with costumer all the time?
4 Rate the assurance service of the company
3. Tangible:

Sr. No. Question Yes No

1 Service provider have updated equipment/ products
Facilities provides by the company are visually
2
alluring.
3 Are the employees appearance is pleasant
4 have enough information

4. Empathy:

Sr. No. Question Yes No

1 The service provider gives attention to the costumer
The employees understand the needs / queries of the
2
client
3 The operational hours are convenient to all the clients
4 The company has best interest of your heart

5. Reliability:
Sr. No. Question Yes No
1 Does the Company provide the service by certain time?
2 Company provide the sincere interest in solving in it
3 Are they provide the service in time
4 Does the company insist on the error free record