Services Portfolio

Eagle Information Systems Pvt. Ltd.

www.eagle.in
 About Us
With 27 years of experience, a network of 8 Offices and over 500 support
locations, Eagle is an IT Services and Solutions company.

As part of our Services Portfolio, we offer IT Hardware Maintenance,

Managed Services, Professional Services and Staffing Services to our
customers.

Our expertise in industry segments and knowledge of hardware and

software enable us to address your needs comprehensively and offer end-
to-end solutions.

Trained engineers, subject matter experts and help desk executives are
part of our motivated team committed to delivering seamless services to our
customers. Partnerships with hardware OEMs and software providers
enable us to leverage their technologies and configure solutions best suited
to your needs.
 IT Hardware Maintenance
Eagle is one of India’s largest IT Hardware Maintenance companies, managing
approximately 100000 assets across the country.

Managing 100+ key customers.

Our expertise in spare parts and arrangement with logistics companies enables
us to source parts easily and ensure timely delivery to customer locations.

Our trained engineers and help desk executives are part of a motivated team
committed to delivering services within SLA day after day.

All statutory compliances are in place so that our business can be conducted
without hiccups.

Partnership with leading OEMs helps us to stay in touch with their latest
technologies and enhances our knowledge required for support.
 IT Hardware Maintenance
Expertise in Multi-Vendor Support

Our service credo is that when a customer contracts a vendor for

providing service, he would like all his asset categories to be serviced by
the same vendor.

Consequently, Eagle provides multi-vendor support for 11 asset

categories viz. Server, Storage, Networking, Laptop, Desktop, Tablet, Thin
Client, Printer, Plotter, Scanner & UPS. Products in these categories from
most of the OEMS active in India are supported.

We have own TRC setup to repair and refurbish to meet committed SLA.

For large customers or 3rd Party Maintenance Companies, our ability to

provide multi-vendor support across a wide range of assets results in
ease-of-business and for some, an enabler.
 IT Hardware Maintenance
EOSL Support
Customer Challenges with EOSL Products
Manufacturers of server, storage and networking work on a 3-5 year life
cycles after which their products are declared End-of-Service-Life (EOSL)
making it difficult to get support.

Even through existing assets may be adequate to handle workloads,

customers have no option but to invest in new ones.

When there is a wide range of products installed, it becomes necessary

to deal with fragmented service providers leading to problem in
determining ownership of issues between them.

Maintaining EOSL products can become quite challenging because of the

high cost involved.

…..contd
 IT Hardware Maintenance
EOSL Support
Advantage Eagle
By offering services and genuine spare parts for EOSL equipment, Eagle helps
maintain them even after their official life is over. Here are the advantages:
• One service provider for whole inventory
• One number to call
• Wide range of EOSL assets covered viz. server, storage, networking, laptop,
desktop, printer workstation etc.
• Wide experience in maintaining EOSL equipment from HP, HPE, IBM,
Sun/Oracle, Dell/EMC, Cisco, Lenovo among others
• Access to support specialists

Why replace old servers, storage or networking when you can extend their life?
 IT Hardware Maintenance
Range of Equipment Supported

1. Server 5. Plotter
- IBM, HPE, Lenovo, Oracle/Sun, Dell, Cisco, - HPE
Fujitsu
6. Laptop
2. Storage - HP, Dell, Lenovo, Acer, Sony, Toshiba,
- EMC, HPE, IBM, Dell, NetApp, Oracle/Sun, Samsung, Asus, Apple
Hitachi, Synology
7. Miscellaneous
3. Networking - Desktop, UPS, Projector, Tablet, Thin
- Cisco, HPE, Brocade, Juniper, Dlink, Ruckus Client

4. Printer
- HP, Canon, Xerox, Samsung, Epson
 IT Hardware Maintenance
Expertise in Spare Parts
1. Server Parts
- Motherboard, Power Supply, Memory,
HDD (SCSI/SAS/SATA/FC/SSD), RAID Card,
HBA Card, Fan, Processor etc.
2. Storage Parts
- HDD (SCSI/SAS/SATA/FC), Disk Array
Enclosure (DAE), Disk Processor Enclosure
(DPE), Storage Processor Enclosure (SPE),
Midplane, HBA Card, Power Supply, Cooling
Fan, Storage Battery, DAT/DLT/LTO Drive,
Robotic Arm, Data Cartridge
3. Networking Parts
- Switch, Router, Router Modules, SAN
Fabric Modules, Fiber Cabling Parts,
Transceiver etc.
3. Printer Parts
- Maintenance Kit, Transfer Kit, Fuser
Assembly, Formatter, Power Supply, Fuser
Film Sleeve, Separation Pad, Roller etc.
4. Plotter Parts
- Carriage Assembly, Electronic Module,
Service Station, Ink Tube Assembly,
Encoder, Belt etc.
5. Laptop Parts
- Motherboard, HDD, Memory, battery,
Adapter, Screen, Keyboard, Optical Drive,
Inverter, Hinge, Fan, Panel etc.
6. Desktop parts
- Motherboard, Power Supply, Memory,
HDD, Keyboard, Mouse etc.
 IT Hardware Maintenance
Service Resources
1. 8 Eagle Offices
- Manpower for servicing and sales
- Storage space for spare parts
2. 552 Support Locations
3. Expertise in Spare Parts
4. Statutory Compliance
- GST Registration at all 8 locations
- ESI/PF Registration
5. Arrangement with Cargo Agencies
- DHL for international logistics
- Fedex & DTDC for within-India logistics
- Fedex for reverse logistics
6. Manpower
- 200 Total
- 150 Technical / 20 sales / 30 misc
7. Service Desk for Call Management
- 24x7 Support
- Remote Diagnosis & Support
8. Repair Equipment
- BGA Rework Station
- SMD Rework Station
- BIOS Programmer
- Battery Tester
- LCD Tester
9. Knowledgeware
- Library of drivers, firmware, manuals
10.Partnership with technology leaders
- HPE, HPI, IBM, Lenovo, Dell
- Cisco, Seagate, Synology, Dlink, Ruckus,
- Oracle, Quantum, Symantec, Vmware
- Access to their product knowledge
11.Training Facility for Engineers
 IT Hardware Maintenance
Trained Engineers

1. IBM 6. HP
- Power System with Power8 Scale Out - Printer Repair Certified (EPT)
- Power System with Power8 Enterprise - Proliant Server Certified
- Power
- FlashSystem V900 & 9000 Product 7. Red Hat
Training - Linux Administration

2. Oracle 8. Vmware
- ESXI v5.5 Installation & Maintenance
- StorageTek SL150 Modular Tape Library
Specialist
- Sparc T5 Server Specialist 9. Symantec NetBackup

3. Lenovo 10. Quantum

- System x Product Training - vmPRO for Virtual Machine Backup

4. Microsoft 11. Quantum

- MCSE, MCSA - Dxi for Deduplication

5. Cisco 12. Ruckus

- CCNA, CCNP - WiFi Network Implementation
 Managed Services
Managed Services enable you to outsource the running of your IT functions
while the leaders in your organization focus on your core business. Whether
you are looking for reliable support in routine operations or you need rapid
upscaling of your IT systems and support services as you transform your
business, managed services makes it possible.

As a Managed Service provider, we take care of all your IT needs. Adopting

managed services is an efficient and systematic way to manage, revamp or
upgrade your IT systems on a regular basis while staying up-to-date with
technology. These services reduce your cost while improving the efficiency
and quality of your IT systems.

Eagle is well established as an IT Managed Services provider. Our services are

wide-ranging, secure and trustworthy, offered at a moderate cost to suit your
budget. When you avail our services, you do not have to pay attention to
small or big activities because we manage them for you.
…..contd
 Managed Services

We use advanced software tools to monitor all tasks and take 100 %
responsibility of making sure there are no mistakes. We assure that critical
client information is not disclosed to unauthorized persons as we understand
how precious your privacy is. We are confident of meeting agreed SLAs, as we
provide 24*7 nonstop support through our skilled, experienced & trained
service professionals.

We work closely with our customers and conduct regular feedback sessions
with stake holders. Their suggestions and inputs are incorporated, resulting in
continuous improvement in our processes. This ensures that we remain in
tune with evolving needs of users and are able to achieve high customer
satisfaction levels.
 Professional Services

As a service company, Eagle provides professional services for installation,

deployment and troubleshooting for a wide range of IT hardware and software.
Our Services Include:
• Installation, Configuration, Deployment & troubleshooting IT Hardware Products
• Maintenance of OS including Windows, Linux, IBM AIX, HP UX & Oracle Solaris
• Implementation of Virtualization solutions based on VMware, Citrix, Hyper-V &
Red Hat KVM
• Building Datacenter
• IT Security Assessment
• Firewall Deployment
• Implementing Cloud solutions based on AWS, Google Cloud & IBM Cloud
• Mobility Solutions Deployment
 Staffing Services

The dynamic nature of business environment has made survival and growth
for corporations very challenging. New technologies, increasing customer
expectations, growing competition and changes in law are some sides of a
kaleidoscope throwing up ever-changing mix of opportunities and threats.
One of the key factors in how swiftly companies respond to such situations,
depends on how quickly manpower can be transformed to be in tune with
the challenges.

Eagle provides staffing services which help you to keep your manpower in
sync with your changing needs. Staffing has become vital to businesses today.
It includes manpower planning, scheduling, recruiting, organizing, retaining,
controlling and managing. It helps companies to acquire highly qualified
talent to meet their goals without hassles, so that they can focus on their
core business. It includes everything related to staffing service management.
…..contd
 Staffing Services
Eagle excels in providing staffing services to IT sector for hardware and
software support, across all locations in India. We aim to deliver the best
resources within the time frame given by you at pricing that suits your
requirement. We are one point solution for quality staffing services,
providing full time, part time, 24×7, temporary, permanent, onsite and offsite
resources.

We believe in long-term commitment to our customers and hence we are

flexible in working with you to build friendly, healthy and durable
relationship. As a team we manage and engage your entire workforce, willing
to deep dive into what your company does. We care greatly about getting the
right resources for your needed slots.

We also understand the value of your commitment, precious time and

money. So we provide technically trained staff with backup support at best
pricing to avoid delay in attending assigned roles. We would love to work
with you as a trusted partner to provide strategic IT staffing services to boost
your business one step ahead.
 Eagle Service Centres
North East South West
New Delhi
Rajiv Mathur (9818188012) Kolkata Hyderabad Mumbai
705 Madhuban Building Subhajit Chakraborty (9831073531) Suresh Babu M. (9000919195) Nilesh Nirale (9987473701)
55 Nehru Place, 7/22, 1st Floor #9 & 10, 3rd Floor 5 Amrapali Building
Ph: 011-46517221 Cornfield Road, Gariahat Srinath Commercial Complex Near Bank of Baroda
New Delhi-110 019 Ph: 033–65350835 SD Road,
Email: rajiv@eagle.in Teli Gali Road
Kolkata-700 019 Ph: 040 – 40171301
Secunderabad–500 003 Andheri East
Email:kolkata@eagle.in Mumbai - 400 069
Email:suresh@eagle.in
Email: nilesh@eagle.in
Guwahati
Mohammed Akhtar (9957568460) Chennai
P.K. Sathish (9600072813) Pune
House no. 2, Maniram Dewan Lane Nilesh Nirale (9987473701)
Ulubari, G.S. Road 5/3, 2nd Floor, Seetha Nagar
1st Street 401, Sai Platinum Building
Guwahati - 781 007
Email:guwahati@eagle.in Valluvarkottam High Road Laxmi Road
Nungambakkam Sadashiv Peth
Ph: 044-45590039 Pune - 411030
Chennai-600 034 Email: nilesh@eagle.in
Email:sathish@eagle.in

Bengaluru
Nishinda N.(9900228076)
#28, 2nd Floor,
7th Cross, Malleswaram
Ph: 080-41724978,41724979
Bengaluru-560 003
Email:bangalore@eagle.in
 Service Delivery Model
Service
Providers

Service
Service Centre Service
Providers
Delhi Providers
Service Centre Service Centre
Bangalore Pune

Service Centre
Service Hub - Delhi Service Centre
Chennai Mumbai
Service Service
Providers
Service Centre Service Centre Providers
Hyderabad Service Centre Kolkata
Guwahati

Service Service
Providers Service Providers
Providers

8 Service Centres – 552 Support Locations

Our Spirited Team
10/7/2015 Eagle Services for HP 19