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While you go about your business,

let us manage your IT

Eagle Information Systems Pvt. Ltd.

www.eagle.in
 Organization Background
Founded: 1993
Lines of Business IT Solutions, Infrastructure Management
Services, Professional Services, IT Facility
Management
OEM Partnership HPI, HPE, DELLEMC, CISCO, IBM, Lenovo
Nationwide Presence Our offices are located at New Delhi,
Mumbai, Bengaluru, Chennai, Hyderabad,
Kolkata
Our Mission We are building India’s largest service
network. Our mission is to provide
maintenance services in all the 700
districts of India.
Eagle Promise We will do our best in every transaction,
whether in providing service or in selling
products, to meet your objectives, to be
pleasant and to leave you wanting to
engage us again.
 Eagle Offerings

• IT Solutions

• Infrastructure Maintenance Services

• Facility Management Services

• Professional Services
IT Solutions
 Online Portal
Eagle offers wide range of IT products such as server, storage,
networking, laptop, desktop and workstation through its online portal
www.eagle.in. Now all IT products you need are available at one place
online, obviating the need to visit myriad showrooms or talk to multiple
salespeople

Our online salespeople are available on phone & chat to discuss

requirements and help customers decide on the best configuration suited
for their needs.

An on-line configurator helps in analyzing cost of different configurations

and in finalizing the specification to be purchased which fits in their
budget.

Prices of products available from www.eagle.in are very attractive in

keeping with our philosophy of restricting overheads and passing on the
cost benefit to our customers.
 Datacenter Solutions
Whether you are planning an in-premise or hybrid data center, we have the
hardware and software you need such as Hyper Converged Infrastructure,
Servers, Storage, Networking, Operating Systems, KVM switches, Racks,
PDUs & UPS.

At Eagle we can help your organization tackle the challenges and reduce risk,
boost productivity, and enhance flexibility, scalability, and availability.

We help you to setup building blocks needed for your data center.
 Storage Solutions

We are the authorized Seller for HPE, DELL, Synology, Western Digital,
Promise storage systems in India. From the basic home user to the
corporates & massive post-production studio or leading IT company, We
create innovative solutions tailored to the unique needs of highly specific
verticals for e.g., Artificial Intelligence, CCTV Surveillance, High
Throughput NAS & SAN, Media Streaming to Smart TV & Internet, Private
Cloud etc.
Service Offerings
 IT Infrastructure Maintenance
With 27 years experience and network of 10 Offices and 500 Support locations,
Eagle is one of India’s largest IT Infrastructure maintenance companies,
managing over 20000 assets across the country.

Managing 100+ key customers for MVS/EOSL products through HP, HPE and
others.

Our expertise in spare parts and arrangement with logistics companies enables
us to source parts easily and ensure timely delivery to customer locations.

Our trained engineers and help desk executives are part of a motivated team
committed to delivering services within SLA day after day.

All statutory compliances are in place so that our business can be conducted
without hiccups.

Partnership with leading OEMs helps us to stay in touch with their latest
technologies and enhances our knowledge required for support.
 Expertise in Multi-Vendor Support
Our service credo is that when a customer contracts a vendor for
providing service, he would like all his asset categories to be serviced by
the same vendor.

Consequently, Eagle provides multi-vendor support for 11 asset

categories viz. Server, Storage, Networking, Laptop, Desktop, Tablet, Thin
Client, Printer, Plotter, Scanner & UPS. Products in these categories from
most of the OEMS active in India are supported.

We have own TRC setup to repair and refurbish to meet committed SLA.

For large customers or 3rd Party Maintenance Companies, our ability to

provide multi-vendor support across a wide range of assets results in
ease-of-business and for some, an enabler.
 EOSL Support

Customer Challenges with EOSL Products

Manufacturers of server, storage and networking work on a 3–5-year life
cycles after which their products are declared End-of-Service-Life (EOSL)
making it difficult to get support.

Even through existing assets may be adequate to handle, customers have

no option but to invest in new ones.

When there is a wide range of products installed, it becomes necessary

to deal with fragmented service providers leading to problem in
determining ownership of issues between them.

Maintaining EOSL products can become quite challenging because of the

high cost involved.
 EOSL Support

Advantage Eagle
By offering services and genuine spare parts for EOSL equipment, Eagle helps
maintain them even after their official life is over. Here are the advantages:
• One service provider for whole inventory
• One number to call
• Wide range of EOSL assets covered viz. server, storage, networking, laptop,
desktop, printer workstation etc.
• Wide experience in maintaining EOSL equipment from HP, HPE, IBM,
Sun/Oracle, Dell/EMC, Cisco, Lenovo among others
• Access to support specialists

Why replace old servers, storage or networking when you can extend their life?
 Professional Services

As a service company, Eagle provides professional services for installation,

deployment and troubleshooting for a wide range of IT hardware and software.
Our Services Include:
• Installation, Configuration, Deployment & troubleshooting IT Hardware Products
• Maintenance of OS including Windows, Linux, IBM AIX, HP UX & Oracle Solaris
• Implementation of Virtualization solutions based on VMware, Citrix, Hyper-V &
Red Hat KVM
• Building Datacenter
• IT Security Assessment
• Firewall Deployment
• Implementing Cloud solutions based on AWS, Google Cloud & IBM Cloud
• Mobility Solutions Deployment
 IT Facility Management

Eagle provides a comprehensive, integrated suite of services to manage client's

distributed computing environment as a single entity—all with single point-of
accountability.

Our services include:

• IT Helpdesk & Managing Service Tickets
• End User Asset Management
• Server & Storage Operation Management
• Network Management
• Storage and Backup Management
• Security Management
• Vendor Management
 IT Spare Parts
Eagle is the largest supplier of parts required for repair and upgradation of all
asset categories maintained by it viz. server, storage, networking, laptop,
desktop, printer and plotter.

Our category experts have the ability to predict parts required to fix
breakdowns, suggest alternate part numbers and plan parts inventory required
for respective maintenance contracts.

Strengths

• Parts are sourced from vendors in over 25 countries across the globe
• Eagle purchases parts from OEMs in India when required
• Leader in buy-back of used equipment for spare parts
Service Strength
 Key Resource Strength
Eagle has project management capability in terms of having project
managers, service desk and team of highly skilled engineers capable of
supporting a wide range of IT assets.

Certification completed by our engineers include those from key OEMs

like HP, IBM, Lenovo, Microsoft, Oracle, Cisco, Sophos, Fortinet among
others.

Regular updation of skills is essential and Eagle invests heavily in

technical and soft skills training. A well equipped training facility at our
service centre in Delhi provides in-house training to our engineers.
Training Modules cover server, storage, networking, laptop and printer
repair. Extensive courseware has been developed for these training
modules.
 Service Processes
Field Support Service Centre

1. Call Register 1. Job Card Register (JCR)

- Call are recorded in Call Register - Job Card Issued for every job
- Unique Call Number assigned to each call - Details recorded in JCR

2. Part Request Form (PRF) Register 2. Part Request Form (PRF) Register
- Part Requests are made through PRF
- Part Requests are made through PRF
- Part logistics are monitored through PRF
- Part logistics are monitored through PRF
Register
Register

3. Reporting
3. 24x7 Support - Daily and monthly report to customer
- Calls are logged 24x7 as per contract - Daily and monthly report to management
- Calls are attended 24x7 as per contract

4. SLA Monitoring
- Response/Resolution Time are monitored

5. Reporting
- Daily and monthly report to customer
- Daily and monthly report to management
 Expertise in IT Spare Parts
Eagle is the largest supplier of parts required for repair and upgradation of all
asset categories maintained by it viz. server, storage, networking, laptop,
desktop, printer and plotter.

Our category experts have the ability to predict parts required to fix
breakdowns, suggest alternate part numbers and plan parts inventory
required for respective maintenance contracts.

Strengths
- Parts are sourced from vendors in over 25 countries across the globe
- Eagle purchases parts from OEMs in India when required
- Leader in buy-back of used equipment for spare parts
 Logistics Management

In a diverse country like India with 30 states and plethora of entry forms
required for movement of goods into different states, Eagle has the
necessary statutory registrations and tie-ups with leading logistics
companies.

- DHL for international logistics

- Fedex & DTDC for within-India forward logistics
- Fedex for reverse logistics
Eagle Support Mapping across India
Service Hub - Delhi

Service Centre Service Centre Service Centre Service Centre

Bangalore Delhi Mumbai Kolkata

Service Centre
Chennai

Service Centre
Hyderabad

Service Service Service Service

Providers Providers Providers Providers

1 Service Hub 7 Service Centres 500 Support Locations

 Eagle Locations
North East South West
New Delhi Kolkata Hyderabad Mumbai
Rajiv Mathur (9818188012) Nilay Chattopadhyay Suresh Babu M. (9000919195) Nilesh Nirale (9987473701)
705 Madhuban Building (9831073531) #9 & 10, 3rd Floor 6 Gulnar CHSL
55 Nehru Place, 7/22, 1st Floor Srinath Commercial Complex Teli Gali Cross Road
Ph: 011-46517221 Cornfield Road, Gariahat SD Road, Andheri East
New Delhi-110 019 Ph: 033–65350835 Telefax: 040 – 40171301 Mumbai - 400 069
Email: rajiv@eagle.in Kolkata-700 019 Secunderabad–500 003
Email: suresh@eagle.in Email: nilesh@eagle.in
Email: nilay@eagle.in

Chennai
D.Tharagaraman (9600072813)
5/3, 2nd Floor, Seetha Nagar
1st Street
Valluvarkottam High Road
Nungambakkam
Ph: 044-45590039
Telefax: 044-43596964
Chennai-600 034
Email: thara@eagle.in

Bengaluru
Nishinda N.(9900228076)
#28, 2nd Floor,
7th Cross, Malleswaram
Ph: 080-41724978,41724979
Bengaluru-560 003
Email: bangalore@eagle.in
Our Spirited Team
 Keep Going

10/7/2015 Eagle Services for HP 24