ITOSSINDIA (A MSME and ISO Certified Company)

Company Profile

ITOSSINDIA is a Service Company, which has diversified interests in IT, ITSM and ITES. Driven by the
vision to be the most reliable and preferred partner provider of cutting‐edge IT products and solutions
that help our customers serve their customers better, the company has a leading presence in strategic
IT verticals which include. Head Office at Ghaziabad, the Company works closely with customers to
implement tailored service solutions through an extensive, support network of service centers gives
ITOSSINDIA an edge over the competitors.

ITOSSINDIA is flexible service delivery model ensures that customers of every size and composition are
all addressed through an agile and responsive support network, adaptable to budget considerations,
security concerns, location preferences and mission critical support requirements. With its principal
commitment to become the most inclusive service provider in the Indian ICT Industry, ITOSSINDIA works
to customize its comprehensive service offerings to suit and equally address the unique maintenance
and repair requirements of every manufacturer, integrator and end-user of ICT assets.

The innovative and tailor made offers ITOSSINDIA, addresses both the IT needs and sustainable
development issues of the clients. We have expertise in Multi-location & Multi-vendor Support with
ITOSSINDIA (A MSME and ISO Certified Company)

specialized SLAs for our highly focused verticals –

➢ Banking, Financial Services and Insurance

➢ IT & ITS
➢ Education and Research
➢ Automobile
➢ SME & SMB’s
➢ Central & State Government
➢ Hospitality
➢ Enterprise Segment
➢ Insurance Segment
➢ Courier Segment
Services & Support: -
• IT Hardware and Service Solution:
Drawing upon the expertise of a crack team of over 600 fully trained IT Engineers Professional
associated with us as an affiliate Pan India. the company is a single window IT service partner
ITOSSINDIA is an ISO 9001:2008 certified company.

• IT Facility Management Services:

Scope of work includes complete management of IT infrastructure including WAN/LAN
management,hardware maintenance and deployment of Engineers at site for different working
shifts as per customer’s requirement.

• IT Network Management Services:

Scope of work covers Network management, Network Security including hardware
maintenance ofactive and passive Network components and maintenance of LAN / WAN
network.

• Annual Contracts for Maintenance of IT Hardware:

Scope of work includes support & services for all OEM products i.e., Computers & Peripherals,
Servers, Printers and Scanners. We have team of experienced and certified engineers to take
care of preventive maintenance, break‐fix services, upgrades and end‐user support of our
clients. We offercustomized maintenance services for Multivendor and Multi‐brand IT products.
We have also been identified by leading OEMs like HP and ACER as their preferred service
partner.

The customer centric culture & commitment for complete customer satisfaction, establishes
ITOSSINDIA as an alternative in the IT Service Industry & a preferred choice for the customers.
Annual asset life cycle maintenance services are tailor made to service every category of ICT
equipment users as well as to accommodate and fulfill stringent service-level-agreements (SLA) and
turn-around-time (TAT) commitments to minimize down time, and in the long run safeguard the
ITOSSINDIA (A MSME and ISO Certified Company)

Customer against uncertainty and inconvenience.

ITOSSINDIA offers following Services features.

▪ Annual Maintenance Services Contract.
▪ Preliminary health check services.
▪ Pan India Installation Services of Desktop, Laptop, Printers and Networking.
▪ Remote infrastructural support for servers, desktops and laptops
▪ Automated registration and call tracking tools
▪ Multiple options for day-to-day coverage, response times and call closure
▪ Break-fix calls for on-site or Annual Maintenance Services
▪ Critical and emergency call response service
▪ Preventive and periodic maintenance support
▪ Only genuine parts / components used
▪ Coverage for the entire range of ICT equipment including Desktops, Laptops, Servers,
▪ Printers, Scanners, UPS and other Peripherals

Custom Facility Management Services for the supervision, management and control of complex
desktop environments, helping organizations maintain operational continuity without worrying about
the technical and technological aspects of their installed computing equipment.

ITOSSINDIA Facility Management Services operate on a specially designed framework, tailor- made and
delivered in accordance with the unique service requirements of every customer.

The services include:

▪ Operating System installation, full and patch upgrades
▪ Software version control, installation and license
▪ Server and back-up management for shared drives, databases and system state
▪ Anti-virus management, control and updates
▪ CPU and disk space utilization monitoring
▪ First level hardware support for desktops and laptops, problem diagnosis and resolution
▪ Server Operating System support for Windows, Linux
▪ Desktop Operating System support for Windows, Linux, MS Office
▪ Mail client support
▪ Peripheral’s support, configuration and problem resolution
▪ Network management
▪ On-site change management – install, move, add, change (IMAC)
▪ Hardware authorization checks, to ensure that no unauthorized PCs are connected on the
▪ network
▪ Troubleshooting desktop and laptop related issues including escalation and coordination with
▪ vendor, as required

ITOSSINDIA can arrange your consumables for multiple brands and manufacturers of ICT equipment.
ITOSSINDIA (A MSME and ISO Certified Company)

Customers can Source original and genuine consumables including print heads, cartridges, batteries,
adapters, keyboards and computer mouse devices from ITOSSINDIA at competitive prices, eliminating
the need for coordinating with multiple vendors of the same product.

Our Services across IT Stack is as below

We have categorized the IT Hardware into 3 Main categories as below, again each of the
support can beoffered for this hardware on both on Warranty and Post Warranty

a. End User Computing & Peripherals

b. Middleware
c. Data Centre Equipment’s
ITOSSINDIA (A MSME and ISO Certified Company)

Other tailored IT Services and Solution to customer’s special needs:

1. System Integration & Solution Designing

2. Data Centre Services (Designing & up-keeping)
3. Network Designing & up-keeping
4. IT Help Desk Solutions
5. Site Preparation
6. Server, Storage and Networking Solution Sales
7. Asset Management
8. Software License and products Sales
9. OS Migration – Desktop and Servers
10. Upgrade of obsolete technology & recycling of old hardware.
Our Services Offerings
ITOSSINDIA is a leading IT Solutions and IT Infrastructure services provider having PAN IndiaSupport since
Nov 2021,
Our Key Services Include

• IT Infrastructure Maintenance Contracts

• IT Facility Management Services
• IT Networking Management Services
ITOSSINDIA (A MSME and ISO Certified Company)

• Security Solutions Covering Virus Protection

• Installation, Warranty Support and Post Warranty Support For OEMs
• Office Automation Equipment Support Services

• IT Infrastructure Maintenance Contracts

IT Hardware Maintenance Services for Desktops, Laptops, Servers of Dell, HP, Acer, Lenovo, IBM , HCL
and TPM.IT Hardware Maintenance Services for Peripherals of Epson, Wipro, Samsung, Canon, HP,TVSE
Printronix and Lipi Data.Maintenance Services for Specialized Banking products Olivetti Passbook
Printers, CTSScanner, and Third Party Passbook printers

• IT Facility Management Services

Call Management, Connectivity Management, Domain Management, Network Management,
Bandwidth Management, IT Security(gateway level & for Server/client), Asset Management, Data
Back-up and Application Support (First Level).

• IT Networking Management Services

Maintenance of active and passive network components – CISCO, D-Link Routers and Switches and
maintenance of LAN / WAN network including deployment of engineers.

• Security Solutions Covering Virus Protection

Security Solutions covering Virus Protection, Gateway and Network – Quick Heal,Symantec and
Kaspersky.

• Installation, Warranty Support and Post Warranty Support For OEMs

PC, Peripheral and Entry Level Server Installation and provide warranty support and postwarranty
support for Acer, HP and NCR Corporation.

• Office Automation Equipment Support Services

Maintenance of complete range of GBC products from ACCO Brands - GBC
Shredders,GBC Laminating Machines and GBC Binding Machines.

Cloud Partnership with I2K2

i2k2 Solutions
We understand criticality of hosting services for every organization. We provide our solutions on
the best of the hardware from best of the data centres from India and Canada. We have been
assisting our clients worldwide to achieve their 100% availability over the Internet always.
This is the reason we claim to retain more than 95% clients since 1999.
ITOSSINDIA (A MSME and ISO Certified Company)

Starting from a simple solution to a complex solution with clusters of Servers, Firewalls, Load
Balancer, we expertise in all aspect of what we say we do.
Please visit for i2k2 customer list: http://www.i2k2.com/clients/client-list/

Benefits of being with i2k2 (in a nutshell)

1. Economic cost & reliability due to first hand ownership of our infrastructure
2. 24x7 support and shortest issue escalation path
3. Fully managed hosting and mailing solution
4. Instant Scalability without any downtime
5. Very cost-effective Amazon managed services
6. Real time Live monitoring with regular updates to the stake holders
Enterprise Web Hosting | Enterprise Email Solutions | Amazon Support Services | Azure
Services and Consulting | Colocation Services | Backup Solutions
ITOSSINDIA (A MSME and ISO Certified Company)
ITOSSINDIA (A MSME and ISO Certified Company)

Our Major Clients:

We are giving our best support to Government Sector, BFSI Segment, and corporate client. Our
precious customers details are given below: -
❖ Unitech Limited
❖ Munjal showa
❖ Solid systems
❖ Minosha India (Ricoh)
❖ Air Force
❖ DSIR
❖ Union Bank of India
❖ Takyon Network
❖ Bank of India
❖ Pioneer
❖ Cornetto
❖ Asiana Real State
And Many Others

Organization Structure

CEO

COO

Siddhant Anil
Ashish Vaish
Kulshrestha Srivastava Lead MP Lead Bihar
CTO Tech Lead BM –Lucknow

We have our corporate office at Vaishali Ghaziabad UP. We 600+ Skilled affiliates to support at ground level.
Our Process to log the complaints
Call up our designated mobile number and request for a service-ticket, once the service-ticket is issued, the
complaint shall be addressed by our service engineer. The engineer will visit on site and put will his best
effort to make the machine up, to maintain the uptime.
ITOSSINDIA (A MSME and ISO Certified Company)

Upcoming Web Based Call Management System

Complaint Logging System: --

• Web site
• What’s up
• Email
• Phone
Branch Office Address: -

ITOSSINDIA
Office No. 416
Cloud 9
Vaishali, Sector -3
Ghaziabad -UP-201010
Email:s.kulshrestha@itossindia.com
Contact Details: --9910892534
Landline: -- 0120-7134100