The Insurance Authority (IA) is an insurance regulator established under the Insurance

Ordinance (Cap. 41). The principal function of IA is to regulate and supervise the
insurance industry for the promotion of the general stability of the insurance indust ry and
for the protection of existing and potential policy holders. IA took over the supervision of
insurance intermediaries from the three Self-Regulatory Organizations in September 2019
and has become the sole regulator for granting licences and setting conduct requirements
for the insurance intermediaries in Hong Kong.

IA now invites applications for the following positions:

Contract Officers (Complaint Handling)

Key Responsibilities
 Handle written and/or telephone complaints against Insurers and Intermediaries
professionally
 Carry out assessment and investigations on complaints, non-compliance and misconduct
cases, and prepare assessment reports
 Prepare monthly management information / statistical reports on complaints
 Conduct trend and root cause analyses on complaints to identify any industry issues
 Other duties as assigned by supervisors

Requirements
 A Bachelor’s degree in any discipline
 Relevant work experience in complaints handling, assessment and investigation
 Knowledge of local regulatory requirement, preferably in the insurance sector
 Proficiency in written English and Chinese
 Responsible, strong interpersonal skills and customer-oriented
 Proficiency in software applications (MS Word, Excel, PowerPoint and Chinese word
processing)

Remuneration Package
A competitive remuneration package commensurate with the successful candidate’s experience
and qualifications on an initial 1-year contract will be offered.

Application
Review of the applications will start as soon as possible and continue until the posts are filled.
Interested applicants may send a letter of application quoting the reference number in the
heading, together with a full resume stating current and expected salaries and public
examination results to hr-mc@ia.org.hk.

The Insurance Authority is an equal opportunities employer. Applicants not invited for an interview
within 2 months from the submission date may assume their applications unsuccessful. Applications
may be considered for other suitable positions within IA. All applications will be handled in strict
confidence and the information collected will only be used for recruitment purposes. All information
on non-shortlisted applicants will be destroyed after 6 months from the submission of their applications.