The Insurance Authority (IA) is an insurance regulator established under the Insurance

Ordinance (Cap. 41). The principal function of IA is to regulate and supervise the insurance
industry for the promotion of the general stability of the insurance indust ry and for the
protection of existing and potential policy holders.

The IA now invites applications for the following position:

Senior External Relations Officer (Public Enquiries)

Reporting to the External Relations Manager, the incumbent will undertake:

Key Responsibilities
 Man the IA’s hotline and handle enquiries from the public and industry stakeholders relating
to the insurance industry, Insurance Ordinance, the IA and related matters
 Co-ordinate with different internal divisions and teams to draft replies to written enquiries
 Develop lines-to-take for frequently asked questions
 Support Assistant External Relations Manager to monitor the performance of the IA’s public
enquiry service
 Provide administrative support to the External Relations Section and offer assistance to ad-hoc
projects as assigned.
Requirements
 A bachelor's degree in any discipline
 At least 2 years’ relevant experience in handling hotline enquiries or complaints in the
insurance industry; or relevant experience from financial regulators or public organizations
 Sound knowledge of insurance products and the industry, and good understanding of the
Insurance Ordinance and related regulations will be an advantage
 Strong command of spoken and written English and Chinese (including Putonghua)
 Strong interpersonal skills with professional telephone manner, able to work independently
under pressure
 Self-confident with empathetic skills in dealing with enquirers, including complainants and
insurance intermediaries
 Proficiency in PC skills (MS Word, Excel, PowerPoint and Chinese word processing)

Remuneration Package
A competitive remuneration package commensurate with the successful candidate’s experience
and qualifications will be offered.

Application
The deadline for application is 20 August 2021. Interested applicants may send a letter of
application indicating the post applying for, together with a full resume stating current and expected
salaries and public examination results to hr@ia.org.hk

The Insurance Authority is an equal opportunities employer. Applicants not invited for an interview
within 2 months from the closing date may assume their applications unsuccessful. Applications may be
considered for other suitable positions within the IA. All applications will be handled in strict confidence
and the information collected will only be used for recruitment and appointment related purposes . All
information on non-shortlisted applicants will be destroyed after 6 months.