7/7/2021 Need help? Just ask.

You are disconnected

Shift  on the left side of your keyboard

Control  on the left side of your keyboard

Option (Alt)  on the left side of your keyboard

While holding all three keys, press and hold the power button as well

Keep holding all four keys for 10 seconds

Release all keys, then press the power button to turn on your Mac

ok

Awesome!

8:19 AM

done, but problem still exists

8:21 AM

I understand, in this point as we have perform all steps we can do

remotely to solve your issue, you'll need to take your MacBook check by a
technician

OK

I can look for some service options depending on your location

Can you confirm with me your postal code and region please?

could you pl. advice me where is the nearest service centre to me

https://chatsupport.apple.com/WebAPI801/getCustomerDetails.do 1/1