Level-1

BASIC CLERICAL WORKS

Unit Title: 1 Participate in OHS Processes
Elements
1. Work safely
2. Implement workplace safety requirements
3. Participate in OHS consultative processes
4. Follow safety procedures
Unit Title: 2 Use Business Equipment and Resources
Elements
1. Select equipment or resources
2. Operate equipment
3. Maintain equipment or resources
Unit Title: 3 Work Effectively in a Business Environment
Elements
1. Work within organizational requirements
2. Work in a team
3. Develop effective work habits
Unit Title: 4 Plan Skills Development
Elements
1. Seek advice on future career directions
2. Conduct self-assessment of skills
3. Prepare portfolio of evidence
Unit Title: 5 Participate in Environmentally Sustainable Work Practices
Elements
1. Identify current resource use
2. Comply with environmental regulations
3. Seek opportunities to improve resource efficiency
Unit Title: 6 Organize and Complete Daily Work Activities
Elements
1. Organize work schedule
2. Complete work tasks
3. Review work performance
Unit Title: 7 Apply Quality Standards
Q1. What are the quality parameters to sustain quality service in an
organization?
 style/design/specifications  materials
 durability  damage and imperfections
 service variations

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Q2.What is the alternative techniques to check quality?
 Visual inspection
 Physical measurements
 Check against specifications/preferences
Elements
1. Assess own work
2. Assess quality of service rendered
3. Record information
4. Study causes of quality deviations
5. Complete documentation
Unit Title: 8 Work with Others
Element
1. Develop effective workplace relationship
2. Contribute to work group activities
Unit Title: 9 Receive and Respond to Workplace Communication
Element
1. Follow routine spoken messages
2. Perform workplace duties following written notices
Unit Title: 10 Demonstrate Work Values
Elements
1. Define the purpose of work
2. Apply work values/ethics
3. Deal with ethical problems
4. Maintain integrity of conduct in the workplace
Unit Title: 11 Develop Understanding of Entrepreneurship
Entrepreneurship means the capacity and willingness to develop,
organize and manage a business venture along with any of its risks in
order to make a profit.
Elements
1. Describe and explain the principles, concept and scope of
entrepreneurship
The purposes of Entrepreneurship include:
o Increase the number of qualified entrepreneurs
o Public awareness
o Produce progress and welfare of the community
o cultivate the spirit, attitude, behavior
2. Discuss how to become entrepreneur

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Q1. What hare the three alternatives means of becoming an entrepreneur?
3. Discuss how to organize an enterprise
 Buying an existing
Q1. What is the different
business
categories/classification of an enterprise?
 Private
Startingvs.a new
public 4. Discuss how to operate an enterprise
business
Q1.What is the Major factors to consider in
 Profit vs. non-
Operating a
profit selecting a location for a business?
franchising business
5. Develop one’s own business plan
 Formal vs. (local
Economics
Non-formal Unit Title: 12 Apply 5S Procedures
economy)
Elements
 Individual
Populationvs.
1. Develop understanding of quality system
 Community
Competition
 Local vs. 2. Sort needed items from unneeded
Foreign 3. Set workplace in order
 Business vs. 5. Standardize activities
Social 6. Sustain 5S system
 Small vs. Large 5S is a system of work organization originally
 Manufacturing developed in Japan based around housekeeping
vs. Service principles. A close translation of the five stages in the
 Consumer vs. housekeeping approach is:
Industrial
sort standardize
set in order sustain
shine
Japanese terms:
seiri - eliminating everything not required for the work being performed (sort)
seiton - efficient placement and arrangement of equipment and material (set in
order)
seison - tidiness and cleanliness (shine)
seiketsu - ongoing, standardized, continually improving seiri, seiton, season
shitsuke - discipline with leadership

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