Professional Documents
Culture Documents
ON
OPENING OF HOTEL IN
MANDI
SUBMITTED BY:-
Amit Patyal
BHMCT
06
ACKNOWLEDGEMENT
I, as a student of the Lovely Professional University, here by pay our very sincere thanks to the Mr. Manik
Kesar for giving me the wonderful opportunity for doing research project in my interest area as a part of my
project.
I would like to extend my sincere thanks to the Lovely Professional University for giving me the opportunity
to increase my practical knowledge in our interest of management area.
I also thank Mr. Manik Kesar who motivated me to undertake this project. He spent innumerable hours
pursuing the first draft, suggesting many constructing and valuable modifications and critiques and there
after largely contributed in editing the final draft. The contents of the report have been considerably enriched
in the process. I am also thankful to all the professors of the department for their very good support.
AIM:
OBJECTIVES:
• To determine the marketing feasibility & Financial Viability of a proposed hotel in Mandi, Himachal
Pradesh.
• To estimate the cost of project.
• To estimate the total expected revenue from the
Proposed project.
• Determine the profitability analysis.
• To find the break-even point and expected return on investment.
METHODOLOGY:
The information for this project has been collected through the following
Procedures:
Primary Data:
Some of the primary data, which are collected for the study of this project, were
Collected from government officials, local public, students and hospitality officials.
.
Secondary Data:
Various data were used from journals, books and various supplementary copies of news and other magazines
and from the Internet has helped us in gathering information.
ITRODUCTION TO HOTEL
Hotel industry totally depends on the growth of the tourism as well as proper import and export growth
of the country. If there are good countries associated in the territory of the region, there will be good
scope for business transaction, hence there will be good scope for hotel industries due to the visits of
the executives of different countries. Hotel should have good and well educated staff for maintaining
the hotels and servicing the customers. The hotel industry is very glamour industry and also the
business of hotel industry is growing very fast. But these things are totally depends on the location of
hotels. Hotels should be located near about the Air ports, Highways etc. There is good scope for
establishment of new hotels in India. The hotel industry in India is going through an interesting phase.
The industry has a capacity of 110,000 rooms. According to the tourism ministry, 4.4 million tourists
visited India last year and at the current rate, the demand will soar to 10 million by 2010 – to
accommodate 350 million domestic travelers. The hotels of India have a shortage of 150,000 rooms
fueling hotel room rates across India. With tremendous pull of opportunity, India has become a
destination for hotel chains looking for growth. Due to such a huge potential available in this segment,
several global hotel chains like the Hilton, Accor, Marriott International, Cabana Hotels, Premier
Travel Inn (PTI), InterContinental Hotels group and Hampshire among others have all announced
major investment plans for the country. The Government's move to declare hotel and tourism industry
as a high priority sector with a provision for 100 per cent foreign direct investment (FDI) has also
provided a further impetus in attracting investments in to this industry. It is estimated that the
hospitality sector is likely to see US$ 11.41 billion rise in the next two years, with around 40
international hotel brands making their presence known in the country by 2011. Simultaneously,
international hotel asset management companies are also likely to enter India. Already, US-based HVS
International has firmed up plans to enter India, and industry players believe others like Ashford
Hospitality Trust and IFA Hotels & Resorts among others are likely to follow suit.
INTRODUCTION TO MANDI
Geography
Mandi has an average elevation of 750 metres (2,461 feet). It is built on the banks of the Beas
River, at the confluence of the Suketi Khad stream.
Climate
Demographics
As of 2005 India census, Mandi had a population of 56,873. Males constitute 53% of the
population and females 47%. Mandi has an average literacy rate of 84%, higher than the national
average of 65.38%: male literacy is 86%, and female literacy is 82%. In Mandi, 10% of the
population is under 6 years of age. Mandi has a mixed population of Hindus, Sikhs, Muslims,
Buddhists and Christians.
Places of interest
Events
Mandi is also famous for the Shivratri, an International fair held for seven days in the month of
March every year. Mandi hosts a half marathon every year.
Sightseeing Highlights:
Mandi has around 300 temples, with 81 stone temples known for their intricate carvings. Most
of these temples are built for Shiva and Kali. Some of the temples to visit are Panchvaktra
Temple, Ardhnareshwar Temple and Triloknath Temple, all declared as protected
monuments by the Archaeological Survey of India. Also visit the anceint Bhootnath
Temple, dating back to the 1520s. The famous Gurudwara Gobind Singh, named after the
great Guru who is said to have blessed the town, draws thousands of pilgrims each year.
The Sunken Garden, also known as the Ghantaghar is another place you can explore.
Lakes of Mandi
• Rewalsar Lake
• Prashar Lake
• Macchial Lake
• Shiv Shambhu Lake
SWOT analysis of Mandi
Strengths:
• Pleasant weather which is ideal for the tourists to come for the annual summer holiday to
escape the scorching heat of the plains.
• Scenic beauty of the Himalayas, which draws tourists away from the crowded and
polluted towns and cities.
• Terrain is ideally suited for various adventure activities.
• Some very well known tourist hill- stations.
• It can attract tourists all throughout the year.
• Hospitable people
Weaknesses:
Opportunities:
Threats:
• Kashmir is being opened up and could divert a large portion of tourists to itself.
• Various other places in India are providing stiff competition.
A Hotel provides its customers with comfort, leisure activities and excellent services to make
them enjoy their business trip or vacations while still feeling at home. Nevertheless, hotel
logos are a key element for hotels to inflict an overwhelming impression on their
clientèle as it boosts their publicity and help them generate big profit.
Financial viability
The financial viability means to find out whether it is financially viable to star or three
star hotel as this project reports is based on three star hotel in simpler words financial
viability is to find out starting a three star hotel is financial successful or not.
The financial planning includes the selection of objectives and selection of policies,
programmers and procedures to achieve the objectives. The various consideration
relating. To the present capital need, requirement of investors and possibilities of
expansion resolve themselves into a present determination of:
A. The amount of capital to be raised.
B. The forms of propitiated amount of securities to be issued.
C. Policies as to administration of capital.
It is not too much to emphasize the correct estimate of the present and future needs of a
capital a sound capital structure and proper projection of capital will lead to success to
the company.
We raise funds from the private institutions like banks,..We invest 60%(me and my partner)
own and other raise the help from the private institutions like banks,etc.
FACILITIES PROVIDED BY THE PROPOSED HOTEL
Centralized A/C
Room Service
Travel Desk
Locker Facility
Car Rental
Free Pick Up Facility
Secretarial / Valet Services
Doctor On Call
Channel Music
Cable Network
Foreign Currency Exchange
ACCOMMODATION
The property comprises of 40 Rooms including
Deluxe Suite 02
Junior Suite……………………………… 15
Interconnected room 02
Smoking room 04
All rooms are equipped with Telephones/Telefax with STD/ISD, WIFI, Minibar, tea/coffee
maker, 42” Plasma TV with multiple channels.
RECOMMENDED MARKETING MIX
MARKETING MIX:
Adequate advertising, sales, promotion and personnel selling to create interest and
design for the product among customers for the proposed hotel can be based upon the
concept of the customer segment aimed at promote the market strategy.
· Place
· Product
· Price
· Promotion
An optional marketing mix, hence involves from a creative blinding of ingredients
or elements, so that the product or services is offered to the market under the conditions
most favorable to the attainment of marketing objectives.
PLACE:
The place can define as “The aggregate of forces or conditions within which
buyers and sellers make decision that result in the transfer of goods can be segmented
geographically into:
· Region or place
· Climate
PRODUCT:
A product is a bundle of utilities and accompanying services. The proposed three star
hotel would be a three-floor building with the following facilities.
• Car Parking
• Banquet Facilities
• Telephone in all Rooms
• TV with Channels in all Rooms
• Central Air Conditioning system
• Multi- Cuisine Restaurant
• Bar
• 24 Hours Room Service
The important features of the hotel are that it will have 20Single Rooms, 20 Double
rooms , 5 Suite rooms The hotel will have a Multi-cuisine restaurant with 50 covers, and
a bar with 30 covers. The hotel and staff will be at their best services to their customers.
PROMOTION:
To make the product and price known and acceptable to the target customers, it is
essential to communicate, persuade and motivate them. Promotion can be effected
through,
• Personal Selling
• Advertisement
• Sales Promotion
• Public Relation
PERSONAL SELLING:
The hotels sales persons, who are on its customers so as to make an offer of sale,
motivate them to positively respond to it and finally clinch the ideal.
ADVERTISING:-
This type of advertisements covers large number of people with low experiences.
The sales can also be promoted by giving discounts to the regular customer. As the
proposed hotel is mostly targeting on air travelers, it is suggested to have a airport
facilitator to guide to gust and even canvas people for the hotel. The hotel will provide pick up
and drop to guest from the airport, and also will have tips with air lines for the
staff and customers in cause of stop over and delay of flight etc.
l will be offering its facilities at nominal rates. The off-heard saying “5 star
facilities at 3 star rates” would be a reality as far as The Destiny would be concerned.
vThe pricing strategy will naturally depend on what the proposed hotel offering,
the facilities available in the hotel etc. Another factor to be considered when pricing of
rooms and out lets are low is to compare it with the competitions. It should be less that of
the competitions.
AT YOUR SERVICE
…………………….
At Your Service provides and facilitates impeccable Guest Services to all resident guests by
being the centre of single point of guest contact. A unique proposition of the hotel. where in the
guest does not need to dial anywhere else. just..dail “0” and all the request are taken care
• Hotels are an important component of the tourism product. They contribute in the overall
tourism experience through the standards of facilities and services offered by them. With the
aim of providing contemporary standards of facilities and services available in the hotels, the
Ministry of Tourism has formulated a voluntary scheme for classification of operational
hotels which will be applicable to the following categories:
• Star Category Hotels: 5 Star Deluxe, 5 Star, 4 Star, 3 Star, 2 Star & 1 Star
• Heritage Category Hotels: Heritage Grand, Heritage Classic & Heritage Basic
• 2. The Hotel & Restaurant Approval & Classification Committee (HRACC) inspects and
assesses the hotels based on the facilities and services offered.
• 3. Details of the criteria for Project Approval / Classification along with the documents
required for this purpose are given in this document.
• Applications for project approvals under the category of Heritage, 4 star and 5 star as
well as applications for Classification of operational hotels in the category of 4 star, 5 Star
and 5 star Deluxe as well as Heritage (Basic, Classic & Grand) categories along with the
requisite fee (paid vide Demand Draft) may be sent to:
6. The Ministry of Tourism reserves the right to modify the Guidelines / Terms and Conditions from
time to time.
1. The Ministry of Tourism will approve hotels at project stage based on documentation. Project
approval is given to 1, 2, 3, 4, 5 Star and Heritage (Basic) categories. Hotel projects approved
under 5 Star and Heritage category after becoming operational may seek classification under 5
Star Deluxe / Heritage Classic / Heritage Grand category if they fulfill the prescribed norms.
2. Project approvals will be valid for 5 years. The Project Approval would cease 3 months before
the date of expiry of project approval or from the date the hotel becomes operational, even if all
its rooms are not ready. The hotel must apply for Classification within 3 months of commencing
operations. The application for Project Approval will be submitted complete in all respect as per
details given below.
Incomplete applications will not be accepted.
3. Application Form should have the following details:
i. Proposed name of the Hotel :
ii. Name of the promoters with a note on the business antecedents in not more than 60 words
iii. Complete postal address of the promoter with Telephone, Fax and Email address
iv. Status of the owner/promoter:
d) Distance (in Kms) from (a) Railway station (b) airport (c) main shopping center
c) Number of rooms (with attached bathrooms) and size for each type of room (in sq.ft.)
g) Eco-friendly Practices (a) Sewage Treatment Plant (b) rain water harvesting (c) waste
management (d) pollution control method for air, water and light (e) introduction of non CFC
equipment for refrigeration and air conditioning. h) Energy / water conservation (use of CFL
lamps, solar energy, water saving devices / taps)
5. Local approvals by :
i. Municipal Authority
iii. Any other local authority as maybe applicable / required (viz. Pollution Control Board /
Ministry of Environment & Forests etc.)
iv. Approval / NOC from Airport Authority of India for projects located near the Airport
Hotel License
A hotel licence authorises the sale of liquor for consumption on and off the licensed premises
under Section 32 of the Liquor Licensing Act 1997.
PROJECT IDEA
COST OF PROJECT
Amount in lakhs
DER = 88 / 132
= 0.66