GESTIÓN DEL DEPARTAMENTO DE PISOS

HOUSEKEEPING DEPARTMENT

The housekeeping department is responsible for the management

of guest-rooms and the cleanliness of all public areas of a hotel. A
close communication between housekeeping and reception is
essential so that the information about guest-rooms is kept
accurately up to date: for example: which rooms are available for
letting, which are occupied, those which are out of order and
those which are vacant but dirty.

- Can you explain the importance of this department to a

hotel?
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- Which are the main characteristics?

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B. ________________________________________________
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D. ________________________________________________
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- List the main objectives of the housekeeping department and

describe them.
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3. ________________________________________________
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PISOS
 GESTIÓN DEL DEPARTAMENTO DE PISOS

4. ________________________________________________
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- Describe the 5 most important areas of the housekeeping

department.
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2. ________________________________________________
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3. ________________________________________________
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4. ________________________________________________
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5. ________________________________________________
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- Is there any connection between this department and the

other departments in the hotel? Give as many examples as
you can.
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PISOS