Inspector Handbook ON Flight Dispatch: Civil Aviation Authority, Bangladesh

IHB6-2
CIVIL AVIATION AUTHORITY, BANGLADESH
INSPECTOR HANDBOOK
ON
FLIGHT DISPATCH
FLIGHT SAFETY AND REGULATIONS DIVISION
Issue-1.0
May,2017
CAAB HQ, Kurmitola, Dhaka-1229

Bangladesh
Inspector Hand Book on Flight Dispatch for FSR Division of CAA, Bangladesh
FOREWORD
This Flight dispatch Inspector Hand Book (IHB6-2) has been prepared by the Directorate of Flight
Standard & Regulations for the use and guidance of Flight dispatch Inspectors in the performances
of their duties. All matters pertaining to Flight dispatch Inspector' duties, responsibilities and
procedures have been covered to the extent possible.
This Hand Book outlines Civil Aviation Authority, Bangladesh policies and procedures for the
certification and Standard oversight of the civil aviation industry in respect to flight dispatch
matters as delegated and authorized to the Flight dispatch Inspector.
Flight dispatch Inspector are expected to use good judgment in dealing with matters where specific
guidance is unavailable or be aware of changes in aviation technology, legislation and developments
within the industry that may necessitate changes to requirements and the relevant procedures
followed by CAAB.
This Hand Book contains the standards, policies, procedures and guidelines that pertain to CAAB'S
Flight dispatch Inspector .The contents of the Hand Book shall not be deemed to supersede any
instructions contained in the following documents:- Aircraft Manuals; CARs; ANOs, Rules &
Regulations, AlP; AlCs; FOI Hand Book ; Standard Circulars ; Airlines Operations Manual.
All Flight dispatch Inspector are required to be fully conversant with the relevant contents of this
Hand Book. The contents of this Hand Book are mainly extracted from ICAO Annexes and
Documents.
The undersigned certifies that this Flight dispatch Inspector Hand Book satisfies all the national
regulatory requirements. The responsibility to publish, make revisions and amendments and to
control of the Hand Book shall be vested in and done according to the instructions and procedures
set in this Hand Book.
This Flight dispatch Inspector Hand Book will be updated from time to time in relation to the
changes in rules, regulations and/ or based on received suggestive ideas. Comments and
reconmarrendations are welcome and should be forwarded to the undersigned.
vji/^Cdr C h y l l V ^ ^ GD (P)
DiirectoyN^^''
FlWht2ttndard & Regulations
ISSUE 1 May 2017 Page 2 of200 1HB6-2

Inspector Hand Book on Flight Dispatch for FSR Division of CAA Bangladesh
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TABLE OF CONTENTS
GENERAL – CHAPTER : 1 Page No.

1.1 Acronyms 08-25
1.2 Definitions 26-42
1.3 Introduction 43
1.4 Intent, Applicability ,References , Background and Objectives 43-44
1.5 Publication, Distribution & Amendment of Flight dispatch Inspector Hand Book 45
POLICY & ADMINISTRATION - CHAPTER :2 Page No.
2.1 Flight dispatch / Flight Operations Officer Inspector (FDI) of Civil Aviation Authority, 46
Bangladesh Program ; Role and Duties & Responsibilities of FDI
2.2 Flight dispatch Inspector (FDI)Conduct 50
2.3 Conflict of Interest 50
2.4 Flight dispatch Inspector (FDI) Qualification 51
2.5 Flight dispatch Inspector (FDI) Training 51-79
2.6 Flight dispatch Inspector (FDI) Credentials & Documentation 80
2.7 Publications 80
2.8 Air Operator Publications 80
2.9 Planned Workload of Flight dispatch Inspector 81
2.10 Plan of Action On Proposed Amendments 81
2.11 Working Groups 81
CERTIFICATION OF AIR OPERATOR-CHAPTER : 3 Page No.
3.1 Air Operator Certification/Approval Process 82
3.2 Certification/Approval Procedures 82
3.3 Flight dispatch Selection & Training Approval Process 83
3.4 Manager Flight dispatch/Flight dispatch Approval Process 83-84
3.5 Flight dispatch Training Facilities Approval Process 84
3.6 Flight dispatch Training Hand Book Approval Process 85
3.7 Flight dispatch Duty Times Regulations 85
REGULATORY APPROVALS - CHAPTER :4 Page No.

4.1 Delegation of Authority 86
4.2 Exemptions 87
4.3 Air Operator Merger or Take over 87
4.4 Flight dispatch Inspector’ Regulatory Functions 88-94
4.5 Documentation Procedures/Review 95
4.6 Minimum Equipment List Approvals 95
4.7 Approval letters 96
4.8 Acceptance Letters 96
4.9 Non-Compliance letters 96

SURVEILLACE / INSPECTIONS – CHAPTER : 5 Page No.

5.1 Flight dispatch Inspection Program 97
5.2 Quarterly/Half-Yearly (Annual) Inspection Plan & Frequency of Inspection 97-98
5.3 Inspection Responsibilities 99
5.4 FDI Identification 99
5.5 Air Operator R o u t i n e S urveillance /Inspection (Operations Control ) 100
5.6 Special Purpose Inspections 100
5.7 Ramp Inspections 100
5.8 Flight dispatch Training Inspections Objective 101
5.9 Flight dispatch Training Program Inspections 101
5.10 Flight dispatch Training Inspection Frequency 101
5.11 Flight dispatch Training Program Inspections General Objective 102
5.12 Flight dispatch Training Program Inspections Procedure 102-103
5.13 Inspections During Strikes/Labor disputes 103
5.14 Inspection Reports 104
5.15 BASE INSPECTION 104-107
5.16 OPERATIONAL AUDIT POLICY & PROCEDURES 108
5.17 REGULATORY SERVICES- ENFORCEMENT OF FLIGHT DISPATCH REQUIREMENTS 109
5.18 REFERENCE PUBLICATIONS FOR FDI 110
APPENDICES- CHAPTER 6 (LIST OF A P P E N D I C E S 1 - 2 2 ) Page No.

1 RAMP (FLIGHT DISPATCH) INSPECTION CHECKLIST 111
2 RAMP (SAFA-FLIGHT DISPATCH) INSPECTION CHECKLIST 112-113
3 AIR OPERATOR MAIN BASE / STATION INSPECTION CHECKLISTS 114-116
4 FLIGHT DISPATCH TRG CENTER APPROVAL/ INSPECTION CHECKLISTS 117-119
5 FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK ASSESSMENT CHECKLIST 120-122
6 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINERSELECTION & APPROVAL CRITERIA 123-125
7 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINEREVALUATION CHECK LIST 126-127
8 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINER SELECTION CHECK LIST 128-129
9 FLIGHT OPERATION OFFICER’S LOG BOOK 130-144
10 DUTY TIME, REST PERIOD ETC OF FLIGHT DISPATCHER 145-148
11 FLIGHT DISPATCH / FLIGHT OPERATIONS OFFICER’S HAND BOOK INSPECTION CHECKLIST 149-153
12 OPERATIONAL CONTROL INSPECTION CHECKLIST 154-157
13 VALIDATION OF LICENCES OF FLIGHT OPERATIONS OFFICERS/ F LIGHT DISPATCH 158-160
14 AIR OPERATOR SURVEILLANCE (OPERATIONS CONTROL) 161-178
15 FLIGHT PREPARATION & TRIP RECORDS GUIDE 179
16 AIR OPERATOR OPERATIONS BASE SUPPORT STRUCTURE GUIDE 180-181
17 AIR OPERATOR MAIN BASE INSPECTION GUIDE 182-189
18 AIR OPERATOR OPERATIONS CONTROL INSPECTION GUIDE 190-192
19 AIR OPERATOR DISPATCH HAND BOOK INSPECTION GUIDE 193-196
20 DISPATCH QUALIFICATION INSPECTION GUIDE 197-198
21 DISPATCH FACILITIES AND SUPPORT INSPECTION GUIDE 199
22 AIR OPERATOR’S OPERATIONS CONTROL CENTRE DIAGRAM 200

CHAPTER-1
GENERAL
1.1 ACRONYMS
AAL Above Aerodrome Level
ABM Abeam
AC Advisory Circular
A/C Aircraft
ACAS Aircraft Collision Avoidance System
ACARS ARINC Communication Addressing & Reporting System
ADF Automatic Direction Finder
ADIRS Air Data Inertial Reference System
AEA Association of European Airlines
AFM Airplane Flight Hand Book
AGA Aerodromes, air routes and Ground aids
AGL Above Ground Level
AH Alert Height
AHARS Attitude and Heading Reference System
AIP Aeronautical Information Publication
ALT Altitude
ALTN Alternate
AMSL Above Mean Sea Level
ANO Air Navigation Order

AOC Air Operator Certificate
AOG Aircraft On the Ground
AOM Aircraft Operating Hand Book
A/P Autopilot ATS
Air Traffic
Services APU Auxiliary
Power Unit ASAP As Soon
As Possible
ASDA Accelerate Stop Distance Available
ASI Air Speed Indicator
ASR Airport Surveillance Radar
ATA Actual Time of Arrival
ATC Air Traffic Control
ATD Actual Time of Departure
ATIS Automatic Terminal Information Service
ATL Aircraft Technical Log
ATM Air Traffic Management
ATOL Air Transport Operating Licence
ATPL Airline Transport Pilot Licence
ATS Air Traffic Service
ATS Auto Thrust System
ATT Attitude
AUTO Automatic AUX Auxiliary

AVI Live Animal
AWB Airway Bill
AWO All Weather Operations
AWY Airway
BATT Battery
BI Basic Index
BW Basic Weight
C Celsius, Centigrade
CAAB Civil Aviation Authority of Bangladesh
CAPT Captain
CAR Civil Aviation Rules
CAT Clear Air Turbulence
CAT 1 Landing Category 1 (11 or 111)
C/B Circuit Breaker
CBT Computer Based Training
CC Cabin Crew
CCQ Cross Crew Qualification
CDL Configuration Deviation List
CDU Control Display Unit
CFIT Controlled Flight into Terrain
CFP Computerised Flight Plan

CG Center Of Gravity
CLB Climb
C of A Certificate of Airworthiness
C of R Certificate of Registration
C of G Centre of Gravity
CRM Crew Resource Management
CRS Course
CRZ Cruise
CSS Cockpit System Simulator
CTA Control Area
CVR Cockpit Voice Recorder
DA Decision Altitude
DEST Destination
DH Decision Height
DEV Deviation
DFDR Digital Flight Data Recorder
DFO Director Flight Operations

DG Dangerous Goods
DGR Dangerous Goods Regulation
DIV Diversion
DME Distance Measuring Equipment
DO Director Operations
ECAM Electronic Centralized Aircraft Monitoring
ECTM Engine Condition Trend Monitoring
EEP ETOPS Entry Point
EFIS Electronic Flight Instrument System
EGT Exhaust Gas Temperature
ELT Entry Level Training/Emergency Locator Transmitter
EMER Emergency
ENG Engine
ETA Estimated Time of Arrival
ETD Estimated Time of Departure
ETOPS Extended Twin Operations
ETP Equip-Time Point
EXP Exit Point (ETOPS)
EXT External
F
FDR Flight Data Recorder
FAA (USA) Federal Aviation Administration
FAR Federal Aviation Regulation
FAM Flight Attendant Hand Book
FOD Foreign Object Damage FOI
Flight Operations Inspector
FOM Flight Operation Hand Book

FPL Floor Proximity Emergency Escape Path Lighting
FBS Fix Based Simulator
FDI Flight dispatch Inspector
FDIHB Flight dispatch Inspector Hand Book
FF Fuel Flow
FFS Full Flight Simulator
FIR Flight Information Region
FL Flight Level
FLT Flight
FM Flight Hand Book
FMA Flight Mode Annunciator
FMS Flight Management System
F/O First Officer
FOB Fuel On Board
FOD Foreign Object Damage
FOO Flight Operations Officer
F-PLN Flight Plan
FPM Feet Per Minute
FQI Fuel Quantity Indicator
ft Foot (Feet)
FTL Flight Time Limitation
FU Fuel Used
FWD Forward
GA Go Around
GEN Generator
GMT Greenwich Mean Time
GND Ground
GNSS Global Navigation Satellite System
GP Glide Path
GPS Global Positioning System
GPU Ground Power Unit
GPWS Ground Proximity Warning System
GS Ground Speed
G/S Glide Slope
H Hour
HAA/T Height Above Airport/Touchdown
HDG Heading
HF High Frequency (3 to 30 MHz)
Hg Mercury
HI High (altitude or intensity)
HIALS High Intensity Approach Light System
HIL Holding Items List
HIRL High Intensity Runway Lights
HP High Pressure
hPa Hecto-pascal
HSI Horizontal Situation Indicator
HUD Head up Display
HYD Hydraulic
Hz Hertz (cycles per second)
IAS Indicated Air Speed
IATA International Air Transport Association
ICAO International Civil Aviation Organisation
IFALPA (INT) International Federation Of Airline Pilots Association
IFR Instrument Flight Rules
IHB Inspector Hand Book
ILS Instrument Landing System
IMC Instrumental Meteorological Conditions
INOP Inoperative
IOE Initial Operating Experience
INS Inertial Navigation System
IRS Inertial Reference System
IRT Instrument Rating Test
ISA International Standard Atmosphere
ISO International Standard Organisation
JAA Joint Aviation Authorities

JAR Joint Aviation Regulation
kg kilogram
kHz kilohertz
km kilometer
kt knot
lb Pounds (weight)
LCN Load Classification Number
LDA Landing Distance Available
LDG Landing
LDM Load Message
L/G Landing Gear
LH Left Hand
LLZ Localizer
LOC Localizer
LOFT Line Oriented Flight Training
LMC Last Minute Change
LT Local Time
LTR Liter
LVL Level
LVP Low Visibility Procedures
LVTOLow Visibility Take Off

M Mach
m meter
MAC Mean Aerodynamic Chord
MAP Missed Approach Point
MAX Maximum
mb Millibar
MCC Multiple Crew Co-operation or concept
MD Managing Director
MDA/H Minimum Descent Altitude / Height
MEA Minimum Enroute Altitude
MEL Minimum Equipment List
METAR Aviation Routine Weather Report
MHz Megahertz
MIALS Medium Intensity Approach Light System
MID Middle Runway Portion
MIN Minimum
MIRL Medium Intensity Runway Light
MOCA Minimum Obstruction Clearance Altitude
MORA Minimum Off-Route Altitude
MLS Microwave Landing System
MLWMaximum Landing Weight

MM Middle Marker
MMEL Master Minimum Equipment List
MMO Maximum Operating Mach
MNPS Minimum Navigation Performance Specification
MSA Minimum Safe (or Sector) Altitude
MSL Mean Sea Level
MTOW Maximum Take-off Weight
MZFW Maximum Zero Fuel Weight
NA Not Applicable
NAT North Atlantic
NAV Navigation
NM Nautical Miles
NDB Non Directional Beacon
NOTAM Notice to Airmen
NOTOC Notice To Commander

NTSB (USA) National Transportation Standard Board
OAT Outside Air Temperature
OCA/H Obstacle Clearance Altitude / Height

OEB Operations Engineering Bulletin
OEW Operating Empty Weight

OHS Occupational Health and Standard
OM Outer Marker/ Operations Hand Book
OPS Operations
OPT Optimum
OJT On-the-Job Training
OTS Oceanic Track System
PA Passenger Address
PANSProcedures for Air Navigations Services
PAPI Precision Approach Path indicator
PAR Precision Approach Radar
PAX Passenger
PBN Performance –based navigation
PBE Protective Breathing Equipment
PCN Pavement Classification Number
PEDS Portable Electronic Devices
PERF Performance
PF Pilot Flying
PFD Primary Flight Display
PIREP Pilot Report
PIC Pilot In Command

PNR Point of No Return
PNF Pilot Not Flying
PPC Pilot Proficiency Check
POI Principal Operations Inspector
PRESS Pressure
PSI Pounds per Square Inch
PWR Power
QA Quality Assurance
QDMMagnetic bearing to facility
QDR Magnetic bearing from facility
QFE Actual atmosphere pressure at airport Elevation
QNE Sea level standard atmosphere (1013 hPa or 29.92” Hg)
QNH Actual atmosphere pressure at sea level based on local station pressure.
QRH Quick Reference Handbook
QTY Quantity
RA Radio Altitude / Radio Altimeter
REIL Runway End Identification Light
REF Reference
RH Right hand
RL Runway Light
RPL Repetitive Flight Plan

RPM Revolutions Per Minute
RMI Radio Magnetic Indicator
RNP Required Navigation Performance
RNAV Area Navigation
RQD Required
RVR Runway Visual Range
RWY Runway
SAR Search And Rescue
SAT Static Air Temperature
SB Service Bulletin
SCT Scattered
SEEP Standard Equipment & Emergency Procedures
SIC Second In Command
SID Standard Instrument Departure
SIGMET Significant Meteorological Information
SJIA Shah Jalal International Airport
SL Sea Level
SM Statute Mile
SMS Standard Management System
SOB Souls on Board
SOP Standard Operating Procedures
SPECIAviation selected Special weather report

SPD Speed
SRA Surveillance Radar Approach
SRE Surveillance Radar Element of precision
SSR Secondary Surveillance Radar
STAR Standard Terminal Arrival Route
STBY Standby
STD Standard
SYS System
T Ton, Tonne
TA Traffic Advisory
TACAN Tactical Air Navigation
TAF Terminal Aerodrome Forecast
TAS True Air Speed
TAT Total Air Temperature
TBD To Be Determined
TBC To Be Confirmed
TCAS Traffic Collision and Avoidance System
TDZ Touch Down Zone
TEMP Temperature
T/O Take-Off
TOC Top of Climb
TOD Top of Descent

TODA Take-Off Distance Available
TOGA Take-Off/Go Around
TOGW Take-Off Gross Weight
TORA Take-off Run Available
TOW Take-Off Weight
TRE Type Rating Examiner
TWR Tower
TWY Taxiway
UBD United Airways (BD) Limited
UHF Ultra High Frequency (300-3000 MHz)
U/S Unserviceable
UTC Co-ordinated Universal Time
V Volt
V1 Critical engine failure speed
V2 T/O Standard speed
VA Maximum Maneuvering Speed
VB Turbulence Penetration Speed
VDF Very High Frequency Direction-finding
VASI Visual Approach Slope Indicator
VFE Maximum Velocity Flaps/slats extended
VFR Visual Flight Rules

VFTOVelocity Final T/O
VHF Very High Frequency (30-300 MHz)
VIS Visibility
VLE Max L/G Extended Speed
VLO Max L/G Operation Speed
VMC Visual Met Condition
VMCA Minimum Control Speed Air
VMCG Minimum Control Speed Ground
VMIN Minimum operating speed
VMO Maximum Operating speed
VOR VHF Omni-directional Range
VR Rotation speed
VREF Landing reference speed
VS Stall speed
V/S Vertical Speed
VSI Vertical Speed Indicator
VIP Very Important Person
VVIP Very Very Important Person
VX Best angle of climb speed

WBM Weight and Balance Hand Book
WGD Windshield Guidance Display
WPT Waypoint
WX Weather
WXR Weather Radar
Z Zulu time (UTC)
ZFCG Zero Fuel Center of Gravity
ZFW Zero Fuel Weight

1.1DEFINITIONS
Accountable Manager: The person acceptable to the authority who has corporate
authority for ensuring that all operational and maintenance activities can be financed and
carried out to the standard required by the authority and any additional requirement
defined by the operator.
Accelerate Stop Distance Available (ASDA): The length of the takeoff run available plus
the length of stopway, if such stopway is declared available by the appropriate authority
and is capable of bearing the mass of the airplane under the prevailing operating
conditions.
Aerodrome: A defined area on land or water (including any building, installation and
equipment) intended to be used either wholly or in part for the arrival, departure and
surface movement of aircraft.
Aerodrome Elevation: The elevation of the highest point of the landing area.
Aeronautical Information Publication (AIP): A Publication issued by or with the authority

of a state and containing aeronautical information of a lasting character essential to air
navigation
Aircraft (Airplane) Flight Hand Book: A Hand Book, associated with the certificate of
airworthiness, containing limitations within which the aircraft is to be considered
airworthy, and instructions and information necessary to the flight crew members for the
safe operation of the aircraft.
Aircraft Identification: A group of letters, figures or a combination thereof which is either

identical to, or to coded equivalent of, the aircraft call sign to be used in air-ground
communications, and which is used to identify the aircraft in ground-ground air traffic
services communications.
Aero plane: A power driven heavier- than - air aircraft, deriving its lift in flight
chiefly from aerodynamic reactions on surfaces which remain fixed under given
conditions of flight.

Aircraft: Any machine that can derive support in the atmosphere from the
reactions of the air other than the reactions of the air against the earth’s surface.
Airworthy: The status of an aircraft, engine, propeller or part when it

conforms to its approved design and is in a condition for safe operation.
Air Operator Certificate (AOC): A certificate authorizing an operator to carry out specified
commercial air transport operations issued by Civil Aviation Authority of Bangladesh
(CAAB).
Air Traffic: All aircraft in flight or operating on the maneuvering area of an aerodrome.
Air Traffic Control Clearance: The authorization for an aircraft to proceed under
conditions specified by an air traffic control unit.
Air Traffic Control Instruction: Directives issued by air traffic control for the purpose of
requiring a pilot to take a specific action.
Air Traffic Control Service: A service provided for the purpose of:
 Preventing collisions between aircraft in flight and on the maneuvering area between
aircraft and obstructions
 Expediting and maintaining an orderly flow of air traffic.
Air Traffic Service: A generic term meaning variously, flight information service, alerting
service, air traffic advisory service, traffic control service (area control service, approach
control service or aerodrome control service).
Airway: A control area or portion thereof established in the form of a corridor equipped
with radio navigation aids.
Alerting Service: A service provided to notify appropriate organizations regarding aircraft

in need of search and rescue aid, and assist such organizations as required.

Alternate Aerodrome: An aerodrome to which an aircraft may proceed when it becomes

either impossible or inadvisable to proceed to or to land at the aerodrome of intended
landing. Alternate aerodrome includes the following:
 Take-off alternate: An alternate aerodrome at which an aircraft can land should this
become necessary shortly after take-off and it is not possible to use the aerodrome
of departure
 En-route alternate: An aerodrome at which an aircraft would be able to land after

experiencing an abnormal or emergency condition while enroute.
 Destination alternate: An alternate aerodrome to which an aircraft may proceed

should it become impossible or inadvisable to land at the aerodrome of intended
landing.
Note: The aerodrome from which a flight departs may also be an en-route or a
destination alternate aerodrome for that flight.
Altitude: The vertical distance of a level, a point or an object considered as a point,

measured from mean sea level.
Appropriate Authority:
 Regarding flight over the high seas:

The relevant authority of the State of Registry.
 Regarding flight other than over the high seas:

The relevant authority of the state having sovereignty over the territory being over
flown.
Apron: A defined area, on a land aerodrome, intended to accommodate aircraft for the
purposes of loading or unloading passengers, mail or cargo, fuelling, parking or
maintenance.

ATS Route: A specified route designed for channeling the flow of traffic as necessary for
the provision of air traffic services.
Note: The term ATS route is used to mean variously, airway, advisory route, controlled or
uncontrolled route, arrival or departure route, etc.
Authority: The competent body responsible for the Standard of civil aviation. In
Bangladesh the authority is Civil Aviation Authority of Bangladesh (CAAB).
Base Training: Flight training required by CAAB to obtain the aircraft type rating.
Cabin Crew: A crew member who performs, in the interest of Standard of passengers,
duties assigned by the operator or the commander of the aircraft, but who is not
a flight crew member.
Civil Aircraft: Any aircraft on the civil register of a state, other than those which that state
treats as being in the service of the state, either permanently or temporarily
Commander (Pilot-in-command): The pilot responsible for the operation and Standard of
the aircraft during flight.
Contaminated Runway: A runway is considered to be contaminated when more than

25% of the runway surface area (whether in isolated areas or not) within the
required length and width being used is covered by the following:
 Surface water more than 3mm (0.125in) deep, or by slush, or loose snow, equivalent
to more than 3mm (0.125in) of water, or
 Snow which has been compressed into a solid mass which resists further compression
and will hold together or break into lumps if picked up (compacted snow), or
 Ice, including wet ice
Co-Pilot: Pilot serving in any piloting capacity other than as pilot in command or
commander, but excluding a pilot who is on board the aircraft for the sole
purpose of receiving flight instruction for a license or rating.
Crew Member: A person assigned by an operator to duty on an aircraft during flight time.

Cross Crew Qualification (CCQ): A term for applying the concepts of FAA Advisory Circular
120.53 to related aircraft types like the A320, A330, A340. The term is intended to
provide for the carryover of credit from one aircraft type to another based on the
common design characteristics, and if applicable to transition between types as well as
mixed fleet flying of different types of aircraft. (Note: term defined for fleet combination
when such will be required).
Cruising Level: A level maintained during a significant portion of a flight.
Commercial Air Transport Operation: An aircraft operation involving the

transport of passengers, cargo or mail for remuneration or hire.
Continuing Airworthiness: The set of processes by which an aircraft, engine,

propeller or part complies with the applicable airworthiness requirements and
remains in a condition for safe operation throughout its operating life.
Cruise level: A level maintained during a significant portion of

a flight.
Competency: A combination of skills, knowledge and attitude required to

perform a task to the prescribed standard
Computer-Based Training: Training involving instructional aids, such as

computers and tablets. It may encompass the use of CD-ROMS as well as web-
based training (commonly referred to as e- Learning).
Critical Phases Of Flight: The period of high workload on the flight deck,
normally being the periods between the beginnings of taxiing until the aircraft is
on the route climb phase and between the final parts of descent to aircraft parking.
Damp Runway: A runway is considered damp when the surface is not dry, but when the
moisture on it does not give it a shiny appearance.
Dangerous Goods: Articles or substances those are capable of posing significant risk to
health, Standard or property when transported by air.

Decision Altitude/Height (DA/DH): A specified altitude or height (A/H) in the precision

approach at which a missed approach must be initiated if the required visual reference to
continue the approach has not been established.
Note 1: Decision Altitude (DA) is referenced to mean sea level (MSL) and “Decision
Height (DH) is referenced to the threshold elevation.
Note 2: The required visual reference means that section of the visual aids or of the
approach area which should have been in view for sufficient time for the pilot to have
made an assessment of the aircraft position and rate of change of position, in relation to
the desired flight path.
Dry runway: A dry runway is one which is neither wet/damp nor contaminated, and
includes those paved runways which have been specially prepared with grooves or
porous pavement and maintained to retain effectively dry braking action even when
moisture is present.
Disaster: A serious disruption of the functioning of society, causing

widespread human, material or environmental losses which exceed the ability of
the affected society to cope using only its own resources.
Duty: Any task that flight or flight dispatch member are required by the operator
to perform, including, for example, flight duty, administrative work, training,
positioning and standby when it is likely to induce fatigue.
Duty Period: A period which starts when a flight or flight dispatch member is
required by an operator to report for or to commence a duty and ends when that
person is free from all duties.
Elevation: The vertical distance of a point or level, on or affixed to the surface of the
earth, measured from mean sea level.

Emergency Exit: Door, window exit or any other type of exit (cockpit sliding
window/hatch/tail cone exit) used as an egress point to allow maximum
opportunity for cabin evacuation within an appropriate period.
Emergency Locator Transmitter (ELT): Generic term describing equipment

which broadcast distinctive signals on designated frequencies and depending on
application may be automatically activated by impact or be Hand Bookly activated.
ELT Automatic Fixed (AF): An automatically activated ELT which is

permanently attached to an aircraft.
ELT Automatic Portable (AP): An automatically activated ELT which is rigidly

attached to the aircraft but readily removable from aircraft.
ELT automatic deployable (AD ): An ELT which is rigidly attached to an aircraft

and which is automatically deployed and activated by impact and in some cases,
also by hydrostatic sensors. Hand Book deployment is also provided.
ELT Survival (S): An ELT which is removable from the aircraft stowed so as to
facilitate its ready use in an emergency and Hand Bookly activated by survivors.
Emergency: A sudden and usually unforeseen event that calls for immediate
measures to minimize its adverse consequences.
Engine: A unit used or intended to be used for aircraft propulsion. It

consists of those components and equipment necessary for functioning and
control but excludes the propellers/rotors (if applicable).
Filed Flight Plan: The flight plan as filed with an ATS unit by the pilot or his designated
representative without any subsequent changes.
Note: When the word message is used as a suffix to this term, it denotes the content and
format of the filed flight plan data as transmitted.
Flight Crew Member: A licensed crew member charged with duties essential to the
operation of an aircraft during flight time.

Flight Level: A surface of constant atmospheric pressure which is related to a specific

pressure datum, 1013.2 hectopascals (hPa), and is separated from other such surfaces by
specific pressure intervals.
Note 1: A pressure type Altimeter calibrated in accordance with the standard
atmosphere:
 When set to QNH altimeter setting, will indicate altitude

 When set to QFE altimeter setting, will indicate height above the QFE reference
datum
 When set to a pressure of 1013.2 hectopascals (hPa) to indicate flight levels.
Flight Plan: Specified information provided to air traffic services units, relative to an
intended flight or portion of a flight of an aircraft.
Flight Crew Member: A licensed crew member charged with duties essential to
the operation of an aircraft during a flight duty period.
Flight dispatch: A flight dispatch (also known as an aircraft DISPATCH, airline

DISPATCH, flight follower or flight operations officer) assists in planning flight paths, taking
into account aircraft performance and loading, enroute winds, thunderstorm and turbulence
forecasts, airspace restrictions, and airport conditions.
Fatigue: A physiological state of reduced mental or physical performance

capability resulting from sleep loss or extended wakefulness and/ or physical
activity that can impair a crew member’s alertness and ability to safely operate an
aircraft or perform Standard related duties.
Fatigue Risk Management System (FRMS): A data-driven means of

continuously monitoring and managing fatigue-related Standard risks, based upon
scientific principles and knowledge as well as operational experience that aims to
ensure relevant personnel are performing at adequate level of alertness.
Flight Data Analysis: A process of analyzing recorded flight data in order to

improve the Standard of flight operations.

Flight Duty Period: A period which commences when a flight or flight dispatch
member is required to report for duty that includes a flight or series of flights and
which finishes when the aeroplane finally comes to rest and the engines are shut
down at the end of the last flight on which he/she is a crew member.
Flight Hand Book: A Hand Book, associated with the certificate of airworthiness,
containing limitations within which the aircraft is to be considered airworthy, and
instructions and information necessary to the flight crew members for the safe
operation of the aircraft.
Flight Plan: Specified information provided to air traffic services units, relative
to an intended flight or portion of a flight of an aircraft.
Flight Recorder: Any type of recorder installed in the aircraft for the purpose of
complementing accident/incident investigation.
Flight Time—Aero Planes: The total time from the moment an aero plane first
moves for the purpose of taking-off until the moment it finally comes to rest at the
end of the flight.
Flight time, defined above, is synonymous with the term “ block to block” time
or “chock to chock” time in general usage and measured as above.
Flow Control: Measures designed to adjust the flow of traffic into a given airspace, along a
given route, or bound for a given aerodrome, so as to ensure the most effective utilization
of the airspace.
Glide Path: A descent profile determined for vertical guidance during a final approach.
Ground Visibility: The visibility at an aerodrome, as reported by an accredited observer.

General Aviation Operation: An aircraft operation other than a commercial air
transport operation or an aerial work operation.
Ground Handling: Services necessary for an aircraft’s arrival at and departure

from an airport, other than air transport services
Heading: The direction in which the longitudinal axis of an aircraft is pointed, usually
expressed in degrees from North (true, magnetic, compass or grid).
Human Performance: Human capabilities and limitations which have an

impact on the Standard and efficiency of aeronautical operations.
Height: The vertical distance of a level, a point or an object considered as a point, measured
from a specified datum.
Infant: A person who has not yet reached his second birthday.
In-Charge Flight dispatch (CIC): Flight dispatch leader who has overall
responsibility for the conduct and co-ordination of cabin procedures applicable
during normal operations and during abnormal & emergency situations for flights
operated with more than one flight dispatch
Initial Operating Experience (IOE): Operational support given to pilots newly type rated.
The objective of IOE is to improve the efficiency of pilots in revenue operation, route and
airport qualification using airline approved documents.
Instrument Approach Procedure: A series of predetermined maneuvers by reference to

flight instruments with specified protection from obstacles from the initial approach fix or,
where applicable, from the beginning of a defined arrival route, to a point from which a
landing can be completed or, if a landing is not completed, to a position at which holding
can be carried out.
Instrument Meteorological Conditions: Meteorological conditions expressed in terms of

visibility, distance from cloud, and ceiling, less than the minima specified for visual
meteorological conditions.
Long Range Flights: Long range flights are those which require to be operated with an
additional flight crew of one or more pilots.
Large Aeroplane: An aeroplane of a maximum certificated take-off mass of over

5700 kg.
Missed Approach Procedure: The procedure to be followed if the approach cannot to

landing be continued.
Minimum Equipment List (MEL): A list which provides for the operation of
aircraft, subject to specified conditions, with particular equipment inoperative,
prepared by an operator in conformity with, or more restrictive than, the MMEL
established for the aircraft type.

Master Minimum Equipment List ( MMEL ): A list established for the particular
aircraft type by the organization responsible for the type design with the approval
of the State of Design containing items, one or more of which is permitted to be
unserviceable at the commencement of a flight. The MMEL may be associated with
special operating conditions, limitations or procedures.
Mistakes: Mistakes are failures in the plan of action. Even if the execution of the
plan was correct, it will not be possible to achieve the intended outcome.
Mock-Up: A training device that is partial, functional replica of an aircraft without

motion.
Net Flight Path: It is a flight path determined for engine(s) failure case. It is established in
such a manner that it represents the actual climb performance diminished by a gradient to
climb of:
 Take-off (one engine failure):

0.8 % for two-engine craft
0.9 % for three-engine aircraft
1.0 % for four-engine aircraft
 En-route (one engine failure):

1.1 % for two-engine aircraft
 En-route (two-engine failure):


Non-Precision Approach: This is an instrument approach with lateral guidance only from
the final approach fix (FAF) to the runway environment. Descent limit is the minimum
descent altitude (MDA), and obstacle clearance (including go-around) is guaranteed if the
approach is discontinued no farther than the missed-approach point. Approaches with
lateral guidance from localizer, very high frequency omni directional radio range (VOR),
non-directional beacon (NDB) or global positioning system (GPS) are considered non-
precision approaches.
NOTAM: Notice containing information concerning the establishment, condition or change

in any aeronautical facility, service, procedure or hazard, the timely knowledge of which is
essential to personnel concerned with flight operations.
Class I distribution: Distribution by means of telecommunication
Class II distribution: Distribution by means other than telecommunication
Night: The hours between the end of evening civil twilight and the beginning of
morning civil twilight or such other period between sunset and sunrise, as may be
prescribed by the applicable authority.
Obstacle Clearance Altitude/Height (OCA/DH): The lowest altitude (OCA), or alternatively

the lowest height (OCH) above the elevation of the relevant runway threshold or above the
aerodrome elevation as applicable, used in establishing compliance with the appropriate
obstacle clearance criteria.
Operator: A person, organization or enterprise engaged in or offering to engage an aircraft

operation.
Operations Hand Book: A Hand Book containing procedures, instructions and

guidance for use by operational personnel in the execution of their duties.
Operations Specifications: The authorization, conditions and limitations associated

with the air operator certificate and subject to the conditions in the operations Hand
Book.
Pilot Flying (PF): The pilot, who for the time being, is in charge of the controls of an aircraft.

Pilot-in-Command (commander): Pilot responsible for the operations and Standard, of an

aircraft in flight.
Pilot Not Flying (PNF): The pilot who is assisting the pilot flying in accordance with the
multi-crew co-operation concept, when the required flight crew is more than one.
Precision Approach: This is an instrument approach with lateral and vertical guidance from
final approach point (FAP) to the runway touchdown zone, with system accuracy, integrity
and obstacle clearance (including go-around) guaranteed until the descent limit (decision
altitude or decision height) is reached. Instrument landing system (ILS), microwave landing
system (MLS) and precision approach radar (PAR) are considered precision approaches.
Pressure-Altitude: An atmospheric pressure expressed in terms of altitude which

corresponds to that pressure in the Standard atmosphere.
Psychoactive Substances: Alcohol, opioids, cannbinoids, sedatives and hyponotics, cocaine,

other pschostimulants, hallucinogens and volatile solvents, whereas coffee and tobacco are
excluded.
Quality Audit: A systematic and independent examination to determine whether quality

activities and related results comply with planned arrangements and whether these
arrangements are implemented effectively and are suitable to achieve objectives.
Quality Assurance: all those planned and systematic actions necessary to provide adequate
confidence that operational and maintenance practices satisfy given requirements.
Quality Inspection: An inspection is the act of observing a particular event or action to

ensure that correct procedures and requirements are followed during the accomplishment
of the event.
Quality Manager: The manager responsible for the monitoring function and for requesting
remedial actions.

Quality Hand Book: The document containing the relevant information pertaining to the
operator’s quality system and quality assurance program.
Quality Policy: The overall quality intentions and direction of a company as regards quality,
as formally expressed by the accountable manager
Quality System: The organizational structure, responsibilities, procedures and resources for
implementing quality management.
Repetitive Flight Plan (RPL): A flight plan related to a series of frequently recurring,
regularly operated individual flights with identical basic features, submitted by an operator
for retention and repetitive use by ATS units.
Reporting Point: A specified geographical location in relation to which the position of an

aircraft can be reported.
Required Navigation Performance (RNP): A statement of the navigation performance

accuracy necessary for operation within a defined airspace.
Rest Period: A continuous and defined period of time, subsequent to and prior to
duty, during which flight or flight dispatch members are free of all duties.
Runway: A defined rectangular area on a land aerodrome prepared for the landing and
take-off of aircraft.
Runway Visual Range (RVR): The range over which the pilot of an aircraft on the centre line
of a runway can see the runway surface markings or the lights delineating the runway or
identifying its centre line.
SIGMET: Information issued by a meteorological watch office concerning the occurrence or

expected occurrence of specified en-route weather phenomena which may affect the
Standard of aircraft operations.
Slush: Water-saturated snow which with a heel-and-toe slap-down motion against the
ground will be displaced with a splatter: specific gravity: 0.5 up to 0.8

Snow (on the ground):
 Dry snow: Snow which can be blown if loose or if compacted by hand, will fall
apart upon release
Specific gravity; up to but not including 0.35.
 Wet snow: Snow which, if compacted by hand, will stick together and tend to
or form a snowball;
Specific gravity; 0.35 up to but not including 0.5.
 Compacted snow: Snow which has been compressed into a solid mass that
resists further compression and will hold together or break up into chunks if
picked up;
Specific gravity; 0.5 and over.
Stabilized Approach Path: This is an instrument approach without speed

and/or configuration changes during final descent.
Stabilized Approach Procedure: This is an approach procedure along the extended

runway centerline with a constant descent gradient from the final approach altitude to the
runway touchdown zone. Except for offset-localizer approaches, an ILS approach is
inherently a stabilized approach procedure. Non-precision approches can be constructed
as a stabilized approach procedure by choosing the FAF accordingly and by publishing a
distance versus- altitude (VOR+DME) or (NDB+DME), localizer (LOC)+(DME) or waypoint-
versus-altitude table (GPS) to be able to verify adherence to the (imaginary) glide path.
Small Aeroplane: An aeroplane of a maximum certificated take-off mass of 5700 kg.
State Of Registry: The State on whose register the aircraft is entered.

State Of The Operator: The State in which the operator’s principle place of
business is located or, if there is no such place of business, the operator’s permanent
residence.

State Standard Program: An integrated set of regulations and activities aimed at

improving Standard.
Standard Management System: A systematic approach to managing

Standard including the necessary organizational structures, accountabilities, policies
and procedures.
Standard Risk: The predicted likelihood and severity of the consequences or

outcomes of a hazard.
Standard (1): The state in which risks associated with aviation activities are reduced
and controlled to an acceptable level.
Standard (2): The state in which the possibilities of harm to person or of property
damage is reduced to or maintained at or below an acceptable level through a
continuing process of hazard identification or Standard risk management.
Standard (3): Flight dispatch contributes to the prevention of accidents and

incidents, protection of the aircraft’s occupants through proactive Standard
management including hazard identification and Standard risk management and the
increase of survivability in the event of an emergency situation.
Standard ( 4 ): Flight dispatch is aimed at minimizing risk to occupants of the

aircraft by reducing or eliminating hazards with the potential for creating injuries
and causing damages.
Standard (5 ) [Flight dispatch]: Flight dispatch focuses on providing a safer

environment for the occupants of the aircraft.
Standard (6) Stake Holders Of Standard: The aviation professionals—Flight

crew, flight dispatch, the AMEs & the ATCOs.
Slips & Lapses: Slips and lapses are failures in the execution of intended actions.
Slips are actions that do not go as planned. Lapses are memory failures.
( Operating the flap instead of (intended) gear lever is a slip. Forgetting a checklist
is a lapse).

Taxiway: A defined path on a land aerodrome established for the taxiing of aircraft and
intended to provide a link between one part of the aerodrome and another.
Threshold: The beginning of that portion of the runway usable for landing.
Track: The projection on the earth’s surface of the path of an aircraft, the direction of which
path at any point is usually expressed in degrees from North (true, magnetic or grid).
Transition Altitude: The altitude at or below which the vertical position of an aircraft is
controlled by reference to altitudes.
Transition Level: The lowest flight level available for use above the transition altitude.
UN Number: The four-digit number assigned by the United Nations Committee of experts
on the transport of dangerous goods to identify a substance or a particular group of
substances.
Visibility: The visibility, as determined by atmospheric conditions and expressed in units of

distance, to see and identify prominent unlighted objects by day and prominent lighted
objects by night.
Visual Meteorological Conditions: Meteorological conditions expressed in terms of

visibility, distance from cloud, and ceiling, equal to or better than specified minima.
Waypoint: A specified geographical location used to define an area navigation route or the
flight path of an aircraft employing area navigation
Note 1: For conciseness, the pronoun he is used throughout the text. Where appropriate,
she should be added or substituted for he.
Note 2: Where necessary, specific terms are defined at the beginning of the sections to
which they are appropriate.

1.3 INTRODUCTION
The Flight dispatch Inspector Hand Book has been made for use by the Flight dispatch
Inspector of CAAB.
The activities of the Flight dispatch Inspector (FDI) for their routine jobs are provided through
the procedural guidance as directed by the contents of the Flight dispatch Inspector Hand Book
.
Every FDI must have an in-depth knowledge of and adherence to the policies and procedures
as contained in this Hand Book for conducting the inspection in a uniform manner and on a
high standard.
Any FDI, during the course of the inspection, may come across new, difficult or unique issues
or situations for which no specific guidance is provided. In that case, consultation with
Director, Flight Standard & Regulations or for that matter, with any senior officer of the
Directorate is recommended for creating awareness and consistency among all the FDI.
1.4 INTENT
This Civil Aviation Authority, Bangladesh (CAAB) Flight dispatch Inspector Hand Book (IHB6-2) ,
CAAB’S ANO, Rules- 42,116,123,124. 127,147A , 170 and Regulations (OPS) B-1,(AT) A-2
provides information of CAAB policy regarding Flight dispatch's applicable regulations, licence,
training and qualification requirements. Note: The term Flight Operations Officer, as used in
ICAO Annexes, means Flight dispatch.
1.4.1 APPLICABILITY
This guidance and policy material applies to all Bangladeshi operators and holders of flight dispatch
licences. This IHB6-2 will also apply to applicants who hold foreign licence seeking reciprocal
recognition.
1.4.2 REFERENCES
This IHB6-2 manual ,CAAB’S ANO-RULES:42,116,124,147,170 & Regulations (OPS) B-1 and
(AT) A-2 will also apply to applicants who hold foreign licence seeking reciprocal
recognition.should be read in conjunction with the following documents used as reference material.
(a) ICAO Annex 6 - Operations of Aircraft, Parts I & III - International Commercial Air
Transport
(b) ICAO Docs. 7912-AN/857 & 8335

1.4.3 BACKGROUND AND OBJECTIVES
A Flight dispatcher is normally employed to provide supervision of flight and act as a close link
between aircraft in flight and the ground services and also between the aircrew and the operator's
ground staff. The Regulations (OPS) B-1 and (AT) A-2 requires that operators only assign or
use authorised and licensed Flight dispatchs to exercise operational control over its flight .
To fulfil these requirements, operators (and training organisation's) Flight dispatch training and
qualification programmes for the issuance of Flight dispatch licence must be approved by the
CAA in accordance with this IHB6-2 , CAAB’S ANO Rule- 42 also contains the requirements in
respect of knowledge, experience, skill and age limits for the licensing of flight dispatch.
1.5 PUBLICATION, DISTRIBUTION & AMENDMENT OF FDIHB
A copy of the Flight dispatch Inspector Hand Book will be made available to all FDI of
CAAB, Commercial and Business Aviation and other interested parties. The Flight dispatch
Inspector Hand Book s h all be accessible on the CAAB website and other Internet & Intranet
sites.
All recipients of the Hand Book are individually responsible to ensure that their Flight dispatch
Inspector Hand Book is up to date. The Flight dispatch Inspector Hand Book will be reviewed
annually and amended periodically. If any procedural changes occur, they will be notified
through Bulletins. These Bulletins are to be inserted in the relevant portion of the . Flight
dispatch Inspector Hand Book .
FDI and other interested personnel are invited to proffer and justify their suggestion/s and
guidance material/s which are to be evaluated in the amendment process, to the Director Flight
Standard & Regulations of CAA Bangladesh.

CHAPTER 2
POLICY& ADMINISTRATION
2.1 FLIGHT DISPATCH PROGRAM
The Flight dispatch Program is one of the vital part of Operations Department of CAAB. The
Flight dispatch Program is administered by the Flight Standard & Regulations, Division of Civil
Aviation Authority, Bangladesh
2.1.1 CHIEF OF FLIGHT DISPATCH STANDARDS
Director Flight Standard & Regulations is the Chief of Flight dispatch Standards in
Bangladesh. He is responsible for the development and application of standards and
recommended practices of ICAO through rules, regulations and guidance material on the
basis of national policies.
2.1.2 FLIGHT DISPATCH DEPARTMENT
The role of the Flight dispatch Department is to develop and maintain Regulations,
Standards, Guidance, Policy and Inspection criteria on issues relating to Standard and
emergencies on operational procedures, design of tool kits based on incident/ accident/
surveillance analysis, flight dispatch inspector training, and flight dispatch inspector
Hand Books.The Flight dispatch Inspector Department shall deal with the aviation
industry, such as associations and unions, on a national basis rather than the
individual operators (If required).
The Flight dispatch Inspector Department provides functional direction and support to
Operator's Surveillance Inspector. The Flight dispatch Inspector Department Program is
monitored through: Quality Assurance Reviews (QARs) ,Feedback from Operator's
Surveillance Inspector and Airline Industry, Operating crew reports and feedback on
Standard related matters .

2.1.3 ROLE OF FLIGHT DISPATCH INSPECTOR
The Flight dispatch Inspector function as a resource and technical authority on Flight
dispatch requirements as they relate to work activities affecting civil aviation.
The FDI provide technical support regarding flight dispatch for assigned air carriers
and air operators.
The FDI ensure assigned operators comply with applicable Civil Aviation
Regulations,Policies, Guidance and Approved Programs.
The role of FDI is to develop and maintain regulations, standards, guidance, policy and
inspection criteria on issues relating to Standard and emergency related operational
procedures, flight dispatch’s Hand Books and flight dispatch’s training.
The FDI deal with the relevant aviation industry on a national basis as opposed to
individual operators.
The FDI provide functional direction and support to the operational

Inspector.
Represent flight operations control on national/ international flight operations control

advisory committees and task groups to promote Standard practices, awareness and global
participation and harmonization
Participate in national and international Standard courses / training schedules, The FDI
ensure that the Flight dispatch Program is managed and implemented in accordance with
the national regulatory requirements and standards and achieve Standard oversight and
confirm compliance through various inspections.
2.1.4 DUTIES AND RESPONSIBILITIES OF FLIGHT DISPATCH INSPECTOR
2.1.4.1. Technical Administration
a) Develop a work program to ensure periodic surveillance of training centers,

training instructors/ examiners/ checkers etc, training facilities, training programs and all
flights of air carrier operations.
b) Determine through surveillance and investigation that the training facilities are properl y
and adequately organized and equipped, staffed with appropriately qualified instructors and
conduct flight dispatch training as required by appropriate Civil Aviation Regulations and
CAA approved training program.
c) Serve as the technical advisers to the Principal Operations Inspector (POIs) on

assigned areas of the company’s training program.
d) Coordinate technical instructions, policy orders and procedures through the POIs and
related CAA personnel to ensure standardization of training activities.
e) Conduct investigations of public complaints, government inquiries and aircraft incidents
and accidents relating to flight dispatch.
f) Conduct enforcement investigations and prepare final reports and recommendations on

disposition.
g ) Provide verbal and/ or written technical assistance to legal counsel testifying at court
trials and formal hearings and give depositions.
h) Develop recommendations for new or revised regulations, standards and procedures

governing flight dispatch aspects of certification and operational practices of air carriers
and air operators.
i) Attend workshops/seminars… etc in the field of flight dispatch..
2. 1.4.2 Certification
a. Perform initial certification of new operators in all Flight dispatch related areas.
Review documents and evaluate plans to ensure compliance with the Civil Aviation
Regulations, CAA policy and guidance.
b. Review and recommend approval or disapproval of Hand Books and revisions related to
Flight dispatch programs. Obtain amendments to previously approved Hand Books to
correct conflict with regulatory requirements, eliminate unsafe practices and ensure the
specificity of instruction.
c. Evaluate Flight dispatch training programs to ensure that they meet CAA requirements,
national and regional directives and safe operating practices. Recommend approval or
disapproval of training programs including simulators, training devices and other training
aids used in these programs.
d. Evaluate operations and facilities by on-site inspections and by reviewing reports of

other Inspector or other personnel. Negotiate necessary changes in policies and
procedures.
e. Evaluate requests to operate under conditions not previously authorized and

recommend additional conditions and limitations as appropriate.
f. Participate in proving flight evaluations to determine compliance with Civil Aviation

Regulations. Recommend changes that will be required prior to approval.
g. Evaluate air carrier and air operator emergency evacuation, ditching and other
emergency procedures and make recommendations to the POIs.
h. Review proposed modifications to aircraft interiors and location and use of

equipment affecting flight dispatch and make recommendations to the POIs.

2.1.4.3 Surveillance / Inspections
a. Monitor all phases of assigned flight dispatch activities including training programs
and records, base and station facilities and route systems, Evaluate training devices and
other training aids to ensure compliance with original approval. Coordinate with and
review reports from other Inspector and other personnel to identify trends that indicate
deterioration in flight dispatch functions. Recommend necessary changes to the POIs.
b. Monitor and evaluate activities of classroom and instructors to assure continued
competency of flight dispatch Observe the conduct of flight dispatch initial, transition,
recurrent and difference training to ensure adherence to approved training programs and the
continued competency of flight dispatch.
c. Conduct inspections and ramp inspections of air carrier operators. Evaluate crew
coordination procedures between flight crew members and flight dispatch Recommend
changes to the POIs on location and/or security of aircraft equipment affecting passengers
Standard or emergency procedures.
d. Participate in flight dispatch related incident/accident investigations of air carriers

and air operators when requested.
e. Conduct flight dispatch system analysis independently or as a team member on

special inspection team.
2.1.4.4. Other
a. FDI may be assigned other duties and responsibilities as required.
b. The FDI, when so directed, are required to keep an appropriate control point informed as
to his/her whereabouts and the telephone number at which he/she can be reached in the
event of an aviation incident/accident requiring CAA investigation.
2.1.4.5. Supervisory activities
A FDI independently performs technical execution of assigned regulatory, certification

and/or surveillance activities.
An assigned FDI supervisor provides general technical and administrative supervision.
Actions taken are guided by adherence to Civil Aviation Regulations, national and regional
directives and sound management practices

2.1.4.6. FUNCTIONAL MANAGEMENT

Director Flight Standard & Regulations holds the authority on line and functional
relationship within and among the FDI as well as within and among the various other
Inspector.
The policy on authorities and accountabilities, and relationships and communication
channels between different line and functional elements are well-defined and monitored.
Director Flight Standard & Regulations provides functional authority and guidance
shown below as follows:
FLIGHT DISPATCH INSPECTOR ORGANIZATIONAL STRUCTURE

2.2 FLIGHT DISPATCH INSPECTOR CONDUCT
It must be clearly mentioned here that Flight dispatch Inspector may encounter some
hostile behavioral situations arising out of inspection duties which may entail exemplary
conduct i.e. Professional image to be displayed by the FDI.
At all times, FDI must refrain from expressing disagreement or displeasure with the
regulations, standards and policies, which must be enforced.
If in doubt and/or uncertain, FDI must consult immediately with a senior supervisor
or officer.
FDI must be adopted to identify through personal experience, ethics and values that play a
notable role in the work place .
2.3 CONFLICT OF INTEREST
In order to avoid any perception or any potential of conflict of interest or to dispel as

to whether or not any conflict of interest exists, the FDI shall consult with the
immediate superior and /or refer to relevant policies and procedures as contained in other
Hand Books/Handbooks. In case of new hire or inexperienced new FDI, it may be
necessary to restrict him/her from activities involving air operator.
2.4 FLIGHT DISPATCH INSPECTOR QUALIFICATION
It is always emphasized that flight dispatch play a vital role in enhancing flight dispatch
and survivability.
A flight dispatch’s timely and proper part in the prevention and management of
emergencies is irrefutable.
Flight dispatch is a key field where flight dispatch is needed to maintain and enhance
operational Standard. It is, therefore, undeniable that none, other than flight dispatch, can
and will efficiently accomplish the duties and responsibilities of flight dispatch Inspector.
CAAB, understanding the need and importance of flight dispatch for managing, inspecting
and reporting state cabin operational Standard standards, has set the following criteria as
selection qualifications for flight dispatch Inspector.Minimum 10 years or more working
experience as flight dispatchA Bachelor degree in engineering/Physics or Maths from any
recognized universityFluency in EnglishStrong capability to read, understand and write
EnglishExcellent Computer knowledge

2.5 FLIGHT DISPATCH INSPECTOR TRAINING
All FDI must be trained in every aspect of his/her line of duties.

As representatives of Civil Aviation Authority, Bangladesh, it is imperative that the FDI
maintain the knowledge and skills required to fulfill his/her responsibilities and maintain
qualifications.
FDI, along with other Inspector of CAAB, perform inspections, audits and surveillances
on not only the airlines operating scheduled services but also on non-scheduled operators,
general aviation operators of both fixed wings and helicopters as well as operations and
trainings of various aviation training organizations and centers.
In order to enable the above tasks by qualified operations Inspector including the
FDI, CAAB has developed appropriate recruitment system and training for them to
conduct their activities in accordance with the policies laid down in ICAO Annexes/
DOCs, CARs/ANOs and in OITS(Operations Inspector Training Hand Book)-2013.
2.5.1 Specialized Training for Flight dispatch Inspector:

Following specialized training courses are strongly recommended for the FDI with a view
to enhance their knowledge and experience level to confidently perform such special
inspection activity over flight dispatch related matters:
a. SMS, SSP and quality system
b. Human factors principles
c. Basic enforcement course
d. ICAO D.G Technical instruction course
e. Aircraft accident investigation course
f. Train the trainer course
g. Safe working procedures (health & Standard) training
h. Standard assessment of foreign aircraft
i. Training for the specific role of the FDI with emphasis on those areas requiring CAAB
approval e.g; Standard & Emergency procedures for aircraft type training
2.5.2 Training for Flight dispatch Inspector

The Flight dispatch Inspector must be trained in every aspect of his / her duties as a technical
inspector and as a regulatory officer through ICAO & IASA compliant Inspector Training
System (ITS) new-hire and/or recurrent training courses. The ITS training program provides
an ICAO compliant frame work and turn-key system to manage the development of aviation
Standard Inspector from new-hire to retirement.
The ITS training duration is of 2 weeks which include ICAO new-hire qualifications, inspector
training profiles, formal class room training course standards and individual job task analysis for
about 400 specific tasks accomplished by Aviation Standard Inspector along with specially
developed software for record keeping and automated reporting.

2.5.3 The ITS training course is divided into two principal parts as follows:
The first part focuses on training system management and includes an overview of the ITS
system, ICAO requirements, CAA responsibilities, the ITS Program Guide, ITS Formal Course
Standards, Job Task Analysis, Logistics, resource Allocation, Budgeting, Scheduling, Planning,
Training Profiles, Recordkeeping and final Inspector Qualification Guidelines.
The second part focuses on the actual delivery of technical OJT and is primarily intended for
Flight Standard OJT Instructors. This portion of the training includes the psychology of
learning, train- the- trainer concepts, the three phase OJT process, using the ITS Training Record
Software, OJT demonstration and actual practice in the delivery of OJT. During this second
week the OJT Instructors teach how to implement the ITS system on a daily basis through
conduct of actual OJT training on specific job tasks for technical personnel.
Through role playing and practical exercises, the training process will be covered in detail
from initial planning through technical delivery and on to final recordkeeping. Each class
participant will experience the ITS process as a student, as an instructor and also will observe
the entire OJT process several times over.
The objective of the above two parts of ITS training courses is the establishment of a
permanent, self-sustaining inspector training system at the national CAA.
2.5.4 Courseware:
The ITS system includes the following 5 principal components:
1. ITS Program Guide- A comprehensive guide describing the program. Includes a description of
the training process, job profiles for each inspector specialty and complete inspector Job Task
Listings.
2. ITS OJT Guide- Detailed instructions for the conduct of On-The-Job Training and
instructions on how to use the ITS Training Record Software.
3. ITS Formal Course Standards- describe the minimum content that should be included in each
of the formal class room training courses provided to Flight Standards Inspector.
4. ITS Job Task Analysis( JTA) documents- detailed descriptions of the standards and
procedures used to conduct the job tasks normally associated with Flight Standards
activities. Over four hundred of these technical documents have been created for the various
Inspector specialties. Sufficient detail is provided in these documents to consider them as a
summary handbook of technical guidance material for Aviation Standard Inspector.
5. ITS Training Record- A computer program that automates training and qualification
recordkeeping to support the structure and requirements of the ITS system. The software
records the completion of class room courses, OJT and final inspector qualification for each job
task. The software allows supervisory comments, includes a training logbook for each employee

And prepares automated training reports for managers. The software creates a permanent record to
document the training and qualification status of each inspector and the database can be used to
forecast future training needs.
Completion of the ITS course is the first step toward installation of a comprehensive and fully
ICAO compliant Flight dispatch Inspector training system at the CAA.
2.5.5 TRAINING SYLLABUS :FLIGHT DISPATCH INSPECTOR (FDI)

(Based on Inspector Training System (ITS) Hand Book Part-1 OPS)
Flight dispatch Inspector Training Profile:
a.Indoctrination (Mandatory)
Formal Course Name: New Employee Orientation
Formal Course number: 1001
Task Description:
Employee Benefits
Time and
Attendance
Employee Training and Development

Office
Communication
Computer
Systems
Managing
Resources
Employee
Ethics Labour
Unions
Conduct and Discipline
Travel
Security

b. Certification (Mandatory)
Formal Course Name: Air Operator Certification-Operations
Formal Course number: 2001
Task Description:
Cert Phase 1: Pre-Application Phase

Cert Phase 11: Formal Application Phase
Cert Phase 111: Document Compliance Phase
Cert Phase 1V: Demonstration and Inspection Phase
Cert Phase V: Certification Phase
Evaluate a Compliance
Statement Approve an Exit Row
seating Program Approve a
Carry-on Baggage Program
Approve a Passenger Briefing(Standard Feature) Card

Evaluate and Approve a Minimum Equipment
List(MEL/EEL) Evaluate a Line Station Facility
Evaluate a Crew Member Record Keeping System
Evaluate a Main Operation Base
Conduct an Emergency Evacuation Demonstration
Conduct a Ditching Demonstration
Conduct an Aircraft Probing Test
Evaluate Personnel who have been granted Operational Control Authority
Evaluate Flight dispatch Training Program
Evaluate a Flight dispatch Hand Book/Flight dispatch Training Hand Book
c. Surveillance (Mandatory)
Formal Course Name: Air Operator Surveillance-Operations
Formal Course Number: 3001

TIanskspDeecstcorripH
tioann:d Book on Flight Dispatch for FSR Division of CAA Bangladesh
Plan a Surveillance Work program
Conduct an Ultralight Ramp Inspection
Conduct Airplane Ramp Inspection
Conduct a Cabin En-Route Inspection
Inspect a Line Station Operation and Facilities
Inspect a Flight dispatch Training Program
Inspect Personnel who have been granted Operational Control Authority
Conduct Surveillance of a Special Event
Conduct a Ramp Inspection of Foreign Registered Aircraft(SAFA)
d. Job Skills (Specific):
Formal Course Name: Foreign Air Carriers

Task Description:
Conduct a Ramp Inspection of Foreign Registered
Aircraft(SAFA) Investigate a Foreign Air Carrier Incident
Investigate a Report of Emergency Evacuation
e. Flight dispatch(Specific):
Formal Course Name: Flight dispatch
Task Description:
Evaluate a Flight dispatch Hand Book/Flight dispatch Training Hand Book
Evaluate a Flight dispatch Training
Program Inspect a Flight dispatch
Training Program Conduct a Cabin
En-Route Inspection

2.6.6 QUALIFICATION CRITERIA FOR CONDUCTING INSPECTION/MONITOR/AUDIT

Prior to conducting inspection/monitor/audit etc, a flight dispatch Inspector required to
undergo flight dispatch inspector training courses for a minimum period of years as
outlined below:
a. Successfully complete the either or both the Initial Course Structure (Part- A)
as in Para 2.6.4 and Initial Course Structure (Part-B) as in Para 2.6.6.
b. Successfully complete at least one course as outlined in the ITS JOBTASK

to accomplish inspection/monitor/audit etc. in that area.
c. The inspector shall be qualified to perform inspection/monitor/audit etc. on as

many types as he/she will undertake ITS JOBTASK training as detailed in ITS
Chapter 8.
d. For Competence Check and Monitor of Cabin Crew performance, a Cabin Safety
Inspector is required to be Type Rated and Current on the equipment he/she
should be checking or monitoring progressively from lower equipment to higher
equipment.
2.5.7 Flight dispatch Inspector Course
Descriptions: INITIAL COURSE STRUCTURE
(PART-A)
1. Creating as afeandre liable air transportation system for the traveling public is the
responsibilit y of the Civil Aviation Authority of Bangladesh. As part of the effort to
ensure proper aviation Standard oversight, the Directorate of Flight Standard &
Regulations of CAAB provides a high quality-training program for Flight Operations
Inspector who perform the technical work of the department.
2. This document, the Inspector Training System (ITS) Formal Course Standards,
provides a description of the minimum standards and content that should be
included in formal classroom training courses provided to Operations inspector
personnel. This catalog includes an entry for each course referenced in the ITS
Training Profiles. Additional courses may be added at the discretion of Chairman
CAAB.
3. Courses appended below, accomplished under ICAO, FAA, EASA COSCAPs

and/or any ICAO endorsed training establishment/personnel, shall be credited as
adequate for the qualification of Operations Inspector of CAAB:
a. Basic Flight Operations Inspector
Course;
b. Advance Inspector Course (The syllabus should include ETOPs, Cat II & III

Operations, RVSM/MNPS, MMEL; and may be covered in different phases);

c. Audit Policy and Procedures Course;
d. Designated Check Pilot Course;
e. Aircraft Performance Course;
f. Aircraft Type Training (as required);
g. Crew Resource Management Course;
h. Simulator Evaluation & Approval Course (Depending on Assigned Duties);
i. Dangerous Good Course (Depending on Assigned Duties);
j. Ground Handling Course (Depending on Assigned Duties);
k. Accident Investigation Course (Depending on Assigned Duties);
l. Standard Management System and State Standard Program (Depending on Assigned
Duties);
m. Aviation Standard Promotion Course (Depending on Assigned Duties);
n. Personnel Licensing Course (Depending on Assigned Duties);
o. Aerodrome Certification Course (Depending on Assigned Duties);
p. Flight dispatch Course (Depending on Assigned Duties);
q. Course on Quality Assurance (Depending on Assigned Duties);
r. Courses on Security &standard.
4. In this document, course descriptions arearranged according tothe nine training

categories used in the Inspector Training System. Course descriptions are provided
for Flight Operations Inspector.
5. When considering a course for inspector personnel the Director of Flight
Standard & Regulations of CAAB should consult this catalog to be certain that the
proposed course complies with the minimum standards specified herein.
6. This document provides formal course standards for initial training courses as in
Part-A and Recurrent Courses as in Part-B. Recurrent training courses for
Inspector should be established as appropriate to the needs of particular situation.
7. In case the training of a particular Inspector was accomplished in the past
as in the Training Records may be signed by the DFSR after having verified that
with the certificates of the courses attended/completed are correct and
appropriate.

2.5.8 TRAINING RECORD

Signature of Instructor/DFSR
Name of Instructors/DFSR
TRAINING RECORD - RECURRENT TRAINING (PART-A)

A. Name of Candidate
B. Designation
C. Names of Training Course(s)/Date(s):
1.
2.
3.
4.
Signature of Instructor/DFSR
Name of Instructors/DFSR

2.5.9 INITIAL COURSE STRUCTURE (PART-B)
A. INDOCTRINATION COURSES (MANDATORY)
ITS Course Number 1001

ITS Course Title New Employee Orientation
Training Profile Operations
Training Category Indoctrination 1.0
Sequence Initial
Course Length 40 Hours
After completing this course the inspector will be able to begin
Course Objective formal on-the-job training (OJT) for the specific job tasks
associated with new employee orientation into the CAAB.
This course is designed for newly hired Personnel of the Flight

Course Description Standard & Regulations. It presents orientation information
concerning the CAAB and Directorate of Flight Standard &
Regulations. Course subjects include history, mission and
philosophy of the CAAB.
At the conclusion of the course, participants will be able to:

1. Utilize Computer Systems / Info Technology
2. Manage Resources
3. Understand agency Travel and Per Diem policy
4. Describe agency Security policies
5. Describe CAAB history and philosophy
Course Content 6. Identify with the mission of flight standards
7. Understand and apply customer service principles
8. Identify with the flight standards service doctrine
9. Apply team concepts in the Director of Flight Standard
& Regulations
10. Understand ethical conduct as it pertains to the Director of
Flight Standard & Regulations
11. Incorporate professionalism into job functions
12. Demonstrate effective communication skills
Prerequisites None

B. AIR OPERATOR CERTIFICATION (MANDATORY)

ITS Course Title Air Operator Certification – Operations
Training Category Certification 2.0
Sequence Initial
Course Objective After completing this course the inspector will be able to begin
formal on-the-job training (OJT) for the specific
job tasks associated with the subject of Air Operator
Certification.
Course Description This course is designed for newly hired Personnel of the Flight
Standard & Regulations in all Operations
Standard specialties. It presents
orientation information concerning the
CAAB and Directorate of Flight Standard
& Regulations. Course subjects include the five phases of
Air Operator certification.
Participants will typically follow a “mock operator”
seeking certification throughout each phase of the certification
process. Exercises will be conducted to assure CAAB
understanding of operator’s submission requirements and
demonstrations in compliance with the regulations and

At the conclusion of the course, and with appropriate

guidance material, participants will be able to:
Describe the State responsibilities and ICAO

requirements associated with the five phases of Air Operator
certification.
1. Pre-Application Phase l
2. Formal Application Phase ll
3. Document Compliance Phase lll
4. Demonstration and Inspection Phase lV
5. Certification Phase V
Apply the Flight Standards processes and procedures used
in the certification of Air Operators, such as:
1. Describe the national legislation and State civil
aviation regulations that pertain to this subject.
Course Content 2. Conduct meetings (examples - Pre-Application and
Formal Application meetings).
3. Evaluate compliance statement.
4. Evaluate Required Management
5. Conduct In-depth evaluation of applicant’s Hand
Books (examples - Training curriculum and
program, General Operations Hand Book, Cabin
Attendant Hand Book, MEL and CDL, Weight and Balance
and Exit Row Seating).
6. Inspect applicant’s facilities, line stations and equipment.
7. Evaluate Dispatch system (center, and training)
8. Evaluate Operational Control
9. Evaluate Aeronautical Data (examples - weather, airport
runway performance and alternate airports)
10. Evaluate emergency evacuation and ditching
demonstration.
11. Conduct Proving Flights.
12. Complete operations specifications and AOC
13. Identify what items are to be included in the final
certification report.
Prerequisites None

Length 40 Hours
Course Objective formal on-the-job training (OJT) for the specific
Surveillance.
Course Description Standard & Regulations in Operations Standard specialties. It
presents information on air operator surveillance job
functions, the CAAB, and Directorate of Flight Standard &
Regulations responsibilities.
This course provides training on basic air operator
surveillance procedures and typically includes the following
subjects:
1. National legislation and State civil aviation regulations that
pertain to this subject.
Course Content 2. Plan a work program
3. Conduct En Route Inspections (Cockpit and Cabin)
4. Evaluation of Preflight Activities
5. Inspect Records (examples - trip, crew and dispatch)
6. Con duct airplane ramp inspections
7. Inspect line station operations and facilities
8. Training programs (examples - Flight and cabin, check
airman, instructor, dispatch, flight following)
9. Documentation of Inspection Findings
Prerequisites None

C. SURVEILLANCE (MANDATORY)

ITS Course Title Air Operator Surveillance – Operations
Training Category Surveillance 3.0
Sequence Initial
Length 40 Hours
Course Objective formal on-the-job training (OJT) for the specific
Surveillance.
Course Description Standard & Regulations in Operations Standard specialties. It
presents information on air operator surveillance job
functions, the CAAB, and Directorate of Flight Standard &
Regulations responsibilities.
This course provides training on basic air operator
surveillance procedures and typically includes the following
subjects:
1. National legislation and State civil aviation regulations that
pertain to this subject.
Course Content 2. Plan a work program
3. Conduct En Route Inspections (Cockpit and Cabin)
4. Evaluation of Preflight Activities
5. Inspect Records (examples - trip, crew and dispatch)
6. Conduct airplane ramp inspections
7. Inspect line station operations and facilities
8. Training programs (examples - Flight and cabin, check
airman, instructor, dispatch, flight following)
9. Documentation of Inspection Findings
Prerequisites None

D. FLIGHT DISPATCH COURSES (SPECIFIC)

ITS Course Title Flight dispatch
Training Category Flight dispatch 8.0
Sequence Initial
Course Objective formal on-the-job training for the specific job tasks associated
with the subject of Flight dispatch.
The participant will be provided with technical guidance
regarding cabin Standard for air carriers and air operators
The course provides the participant with the ability to assess th e
Course Description compliance of air operators using applicable Civil Aviatio n
Regulations and the Flight Standard & Regulations policies
Course subjects include policies and procedures for flight
dispatch programs, job functions and demonstrations.
This course provides basic training on flight
dispatch job functions which typically includes the
following subjects:
1. National legislation and State civil aviation regulations
that pertain to this subject.
2. Evaluate a Flight Attendant Hand Book
3. What To Look For in a Flight dispatch Investigation
4. Evaluate a Flight Attendant Training Program
5. En-route inspections and ramp inspections
Course Content 6. Crew coordination procedures between crewmembers
and flight attendants
7. Flight dispatch Emergency Equipment Documentation
8. Inspect a Flight dispatch Training Program
9. Location and/or security of aircraft equipment
affecting passenger Standard or emergency
procedures
10. Flight dispatch system analysis

2.5.10 RECURRENT COURSES
Generally, a formal recurrent training course should contain a review of the elements
found in the initial course, along with a discussion of any new requirements or
procedures that have been established in the previous few years. The length of recurrent
classroom training courses should typically be 30% - 50% of the length for the initial
course. Formal recurrent courses may be conducted in every 5-6 years.
2.5.10.1 RECURRENT COURSE
STRUCTURE A. INDOCTRINATION
COURSES (MANDATORY) Not
applicable
B. AIR OPERATOR CERTIFICATION (MANDATORY)
ITS Course Number 2001 (R)

ITS Course Title Air Operator Certification – Operations
Training Category Certification 2.0
Sequence Recurrent
Course Objective To provide briefing on additional information on Air Operator
Certification.
Course Description Course subjects should briefly include the five phases of Air
Operator certification.
Prerequisites ITS Course # 2001
C. SURVEILLANCE (MANDATORY)

ITS Course Title Air Operator Surveillance – Operations
Training Category Surveillance 3.0
Sequence Recurrent
Length 10 Hours
Course Objective To remain abreast with the Air Operator Surveillance.
Course Description To conduct some Conduct air operator surveillances.
Prerequisites ITS Course # 3001

D. INVESTIGATION COURSES (MANDATORY)

ITS Course Title Compliance and Enforcement
Training Category Investigations 5.0
Sequence Recurrent
Briefing on specific job tasks associated with the subject of
Course Objective
To present information on the resolution of Standard concerns,
Course Description compliance and enforcement procedures, conducting
investigations, CAAB policy, and Directorate of Flight
Standard
Prerequisites ITS Course: 5001
ITS Course Title Aircraft Accident Investigation

Sequence Recurrent
Briefing on specific job tasks associated with Aircraft
Course Objective
Accident
To present information on the conduct of aircraft accident
Course Description investigations, CAAB policy, and Directorate of Flight
Standard

ITS Course Title Foreign Air Carriers
Training Category Job Skills 6.8
Sequence Recurrent
Course Objective Briefing on the specific job tasks associated with the
inspection of
To present information on the oversight and management of
Course Description foreign air carriers, along with CAAB policies and
Directorate of Flight Standard & Regulations responsibilities.

ITS Course Title Aircraft Accident Investigation

Sequence Recurrent
Briefing on specific job tasks associated with Aircraft
Course Objective
Accident
To present information on the conduct of aircraft accident
Course Description investigations, CAAB policy, and Directorate of Flight
Standard
E. FLIGHT DISPATCH COURSES (SPECIFIC)

ITS Course Title Flight dispatch
Training Category Flight dispatch 8.0
Sequence Recurrent
Course Objective Briefing on the specific job tasks associated with the
subject of
Course Description The participant will be provided with additional technical
guidance regarding flight dispatch for air carriers and air
operators.

2.5.11 FLIGHT DISPATCH INSPECTOR TRAINING GUIDANCE

(CONDUCTING TRAINING– LEVELS I, II & III)
A. Prior to conducting training for any level of OJT, the instructor should obtain the
associated Job Task Analysis (JTA) document which has been outlined in Section 1.9 to
use along with this Training Guidance. The JTAs provide the references, steps, and
standards for performing the task.
B. OJT is presented in three stages or Levels of learning. Level I is basic background

and knowledge of a task. Level II is a further understanding of the function and
conduct of the task, including observation or assistance of the task being performed.
Level III is where trainees actually perform the task themselves. These three levels
provide for a progressive and structured field training experience for anyone who
has a need to learn a new job task.
C. This Training Guidance document should be used by OJT Instructors to conduct

OJT in a consistent manner from task to task. It provides guidance on the
delivery of training for all three levels. It also presents a standardized way to
validate learning and competency at all three levels so that the task can be signed
off by the Office Manager when completed.
D. The following are some general tips those can be used when planning OJT
training.
i. OJT training levels I and II may be covered in the same session.
ii. OJT Instructors should allow sufficient time between Levels II and III for the
trainee(s) to practice the task, since they will be required to perform it on their
own for Level III.
iii. With the consent of the Office Manager, prior experience or completion
of other approved training may be credited for the first two levels of OJT.
Level I Level II Level III

Knowledge Understanding Performance
Trainee: Study Trainee: Trainee: Perform
Instructor: Observe/ Assist Instructor:
Discuss Instructor: Evaluate
Demonstrate

Level I OJT Training Level I training is related to that body of knowledge associated
with a specific job task. This knowledge is contained in orders,
rules, guidance, and standards. Level I training typically involves a
review of all reference materials applicable to the job tasks for
which training has been identified. Level I training may be
satisfied through classroom training or other delivery methods.
Level II OJT Training Level II training involves observation of the performance of
specific job tasks. This training typically involves the trainee
observing and/or assisting the OJT instructor in the performance
of those specific job tasks for which the trainee will be held
accountable. Level II training may be satisfied through appropriate
classroom training that provides the opportunity for the trainee to
observe and/or assist the instructor performing the task.
Level III OJT Training Level III training involves the application of knowledge and skills
to the performance of specific job tasks. Typically, the trainee
performs the job task under the observation of a qualified OJT
instructor. The instructor assesses the performance of the task and
indicates on the trainee’s OJT training plan when Level III
performance is achieved.
On-the-Job Training (OJT) OJT is a planned, structured training event conducted at a work
site by an authorized OJT instructor. This type of training provides
direct experience in the work environment in which the employee
is performing or will be performing on the job.
OJT Instructor A trained employee designated to provide OJT instruction to
trainees on specific tasks at Levels I, II, and III, in accordance with
the procedures established in this document. OJT instructors
should be designated in each local office and must complete a
formal course of training on OJT techniques.

2.5.12 FLIGHT DISPATCH INSPECTOR OJT SYLLABUS
2.5.12.1 Levels of OJT: OJT is presented in three stages or Levels of learning. Level I is
basic background and knowledge of a task. Level II is a further understanding of the
function and conduct of the task, including observation or assistance of the task being
performed. Level III is where trainees actually perform the task themselves. These three
levels provide for a progressive and structured field training experience for anyone who
has a need to learn a new job task.
A. On the job training (OJT) consists of three levels. These are:
a. Level I OJT Training 1.Introduction

a. National and International Regulatory Requirements including
ICAO Flight dispatch Standard and training Hand Book.
2.Qualifications of FDI
3.Duties and Responsibilities of FDI
b. Level II OJT Training 1. Base station facilities including-Flight dispatch selection

and training/flight dispatch initial /recurrent training.
2. Knowledge of flight dispatch training center/training
facilities/flight dispatch training records/flight dispatch
instructor selection and duties.
3. Flight dispatch Hand Book/Training Hand Book including
training syllabus, training courses including CRM, DGR,
AVSEC, First Aid, SMS.
4.FDTL of flight dispatch
5.Various SOPs for operating flight dispatch
6. Knowledge of Aircraft type EEL, Standard feature card,
Emergency exit seating, Standard announcement, ABP briefing
etc.
7.Various aircraft inspections
8. Certification process of air operator
9. Operators probing flight
10. Any other relevant subjects.

c. Level III OJT Training- 1. Review of operator’s process for certification

Trainee will perform the job 2.Review of operator’s documents for certification
task as mentioned in this 3. Review of aircraft type approvals and training
column and the instructor will4.Review of Flight dispatch Training Hand Book
assess the performance of the 5. Review of Standard feature cards
trainee. 6. Review of all air operators SOP’s for flight dispatch
7.Review of flight dispatch training center, facilities and curriculum
8.Review of EEL
9.Review of operations specifications
10. Review of courses regarding mandate and interaction with the
flight dispatch and flight dispatch like: First Aid, CRM, AVE
SEC, DGR, SMS & FRMS.
11. Review of base stations and line station facilities.
12. Review completion of all forms/checklists and the routine
process.
13. Review completion of correspondence to operators in respect
of deficiencies observed during inspections including follow-up.
14. Any other relevant reviews required by the trainee.
B. Final evaluation report by OJT instructor.

2.5.13 FLIGHT DISPATCH INSPECTOR TRAINING PROFILE WORKSHEET
INSPECTOR TRAINING PROFILE WORKSHEET

INSPECTOR NAME:
A. INDOCTRINATION 1.000
Formal Course Name: New Employee Orientation
Reference Documents: CAR ’84; CAAB Administrative Rules & Procedures; CAAB Procedure
Document (GEN); CAAB FOI Handbook; CAAB DCP/DCFE Hand Book; Doc 8335.
Task Description Date Started Date Completed Instructor Name/Initial
1.001 Employee benefits
1.002 Time and Attendance
1.003 Employee Training and
Development
1.004 Office Communications
1.005 Computer Systems
1.006 Managing Resources
1.007 Employee Ethics
1.008 Labor Unions
1.009 Conduct and Discipline
1.010 Travel
1.011 Security
TRAINING RECORD (COURSE NUMBER 1001 - INDOCTRINATION)

Type of Course Date Started Date Completed Instructor Name/Initial
Initial
Recurrent N/A
B. CERTIFICATION 2.000
Formal Course Name: Air Operator Certification – Operations
Reference Documents: CAR ’84; ANO (AT) A-2; CAAB Administrative Rules & Procedures;
CAAB Procedure Document; CAAB FOI Handbook; CAAB DCP/DCFE Hand Book; Doc 8335.
2.001 Cert Phase I: Pre-application
Phase – (Gate I)
2.002 Cert Phase II: Formal
Application Phase – (Gate II)
2.003 Cert Phase III : Document
Complaisance Phase
2.004 Cert Phase IV:
Demonstration & Inspection
Phase – (Gate III)
2.005 Cert Phase V:
Certification Phase
2.006 Conduct Certification of an
Agricultural Aircraft Operator
2.007 Conduct Administrative
Activities for an Air
Carrier Operator Applicant

2.008 Evaluate a Compliance

Statement
2.009 Evaluate a General
Operations Hand Book
2.010 Approve a Flight Crew
Training Program
2.011 Add an Aircraft to an
Existing Air Carrier
Operating Certificate
2.012 Blank
2.013 Approve an Aircraft Checklist
2.014 Approve an Exit Row Seating
Program
2.015 Approve a Carry-On Baggage
Program
2.016 Approve a Passenger
Briefing Card
2.017 Approve a Flight Simulation
Device (Simulator and/or
Flight Training Device)
2.018 Evaluate Director of
Operations Qualifications
2.019 Evaluate Chief Pilot
Qualifications
2.020 Evaluate Director of Standard
Qualifications
2.021 Approve a Check Airman
2.022 Evaluate and approve a
Minimum Equipment List
(MEL)
2.023 Evaluate a Weight and
Balance Control Program
2.024 Approve a Hazardous
Materials Program
2.025 Evaluate an Aircraft Lease
Agreement
2.026 Evaluate an Exemption,
Deviation, or Waiver Request
2.027 Evaluate/ Approve a Deicing
Program
2.028 Evaluate a Line Station
Facility
2.029 Evaluate a Crewmember
Recordkeeping System
2.030 Evaluate a Flight/Trip
Recordkeeping System

2.031 Evaluate an Internal

Evaluation Program
2.032 Evaluate an Environmental
Assessment
2.033 Evaluate Main Operations
Base
2.034 Conduct an Emergency
Evacuation Demonstration
2.035 Conduct a Ditching
Demonstration
2.036 Blank
2.037 Conduct Aircraft Proving

Test
2.038 Issue or Amend Operations
Specifications (OPSS)
2.039 Evaluate a Dispatch Center
2.040 Evaluate a Dispatch Training

Program
2.041 Evaluate a Dispatch System
(Operational Control)
2.042 Evaluate a Airport
Aeronautical Data
2.043 Evaluate Aeronautical
Weather Data
2.044 Approve an Enhanced
Weather Information System
2.045 Approve Aircraft Performance
Operating Limitations and
2.046 Evaluate Personnel Who have
been Granted Operational
2.047 Evaluate Flight Following
Procedures for Supplemental
2.048 Evaluate Flight Locating
Procedures
2.049 Evaluate Alternate Airport
Considerations
2.050 Conduct Initial
Certification/Renewal of a
2.051 Add a helicopter to an
Existing External Load
2.052 Evaluate a Rotorcraft-Load
Combination Flight Hand Book
2.053 Approve a Rotorcraft
Class D Training Program
2.054 Evaluate a Rotorcraft
Congested Area Plan
2.055 Issue Operations
Specifications for a
2.056 Evaluate a Flight Attendant
Training Program

2.057 Evaluate a Flight Attendant

Hand Book
2.058 Evaluate an Extended Range
Operations With Two-Engine
2.059 Evaluate a Reduced Vertical
Separation Minimums
2.060 Evaluate a Special Means of
Navigation
2.061 Evaluate a Category II and
Category III Program
2.062 Approve Special Category I/
Category II/ Category III
2.063 Conduct a Validation Test
TRAINING RECORD (COURSE NUMBER 2001 - CERTIFICATION)

Initial
Recurrent
C. SURVEILLANCE 3.000
Formal Course Name: Air Operator Surveillance – Operations
Reference Documents: CAR ’84; CAAB Administrative Rules & Procedures; CAAB Procedure
Document; CAAB FOI Handbook; CAAB DCP/DCFE Hand Book; Doc 8335 & 9734.
3.001 Plan a Surveillance Work
Program
3.002 Conduct an Ultra-light
Ramp Inspection
3.003 Conduct Airplane Ramp
Inspection
3.004 Conduct a Cabin En
Route Inspection
3.005 Conduct a Cockpit En Route
Inspection
3.006 Inspect a Line Station
Operation and Facilities
3.007 Inspect Trip Records
3.008 Inspect Crew & Dispatch
Records
3.009 Inspect a Check Airman
3.010 Inspect a Main
Operations Base
3.011 Inspection During
Bankruptcy, Strike, or
Merger

3.012 Inspect Deicing Program

Conduct a Ramp Inspection
3.013 Inspect a General
Operations Hand Book
3.014 Inspect an Internal
Evaluation Program
3.015 Blank
3.016 Inspect Extended Range
Operations for Two- Engine
3.017 Inspect a Flight Crew
Training Program
3.018 Inspect a Flight dispatch
Training Program
3.019 Inspect a Check Airman or
Instructor Training Program
3.020 Inspect a DISPATCH
Training Program
3.021 Inspect Simulator or
Flight Training Device
3.022 Inspect Station Personnel
Training Program
3.023 Inspect a Flight Follower
Training Program
3.024 Inspect Flight Following/
Flight Locating Procedures
3.025 Inspect Dispatch Procedures
3.026 Inspect Personnel Who have
Been Granted Operational
3.027 Inspect a Heliport
3.028 Conduct a Rotorcraft
Ramp Inspection
3.029 Inspect Rotorcraft External
Load Base Inspection
3.030 Inspect Rotorcraft External
Load Operation
3.031 Conduct Surveillance of a
Banner Tow Operator
3.032 Conduct Surveillance of a
Special Event
3.033 Conduct a Ramp Inspection
of Foreign Registered Aircraft

TRAINING RECORD (COURSE NUMBER 3001 - SURVEILLANCE)

Type of Course Date Date Instructor Name/Initial
Initial
Recurrent
F. JOB SKILLS 6.800
Formal Course Name: Foreign Air Carriers
Reference Documents: CAR ’84; CAAB FOI Handbook; Doc 8335
6.801 Conduct a Ramp

Inspection
6.802 Issue Operations
Specifications to
a Foreign Air
Carrier
6.803 Investigate a
Foreign
Air Carrier Incident
6.804 Issue a Pilot
Certificate Based on
a Foreign Pilot
TRAINING RECORD (COURSE NUMBER 6001 – JOB SKILLS)

Initial
Recurrent
H. FLIGHT DISPATCH 8.000
Formal Course Name: Flight dispatch
Reference Documents: CAR ’84; CAAB Procedure Document; CAAB FOI Handbook; CAAB Flight
dispatch Inspector Hand Book; Doc 8335.
8.001 Evaluate a Flight
Attendant Hand
Book
8.002 Evaluate a Flight
Attendant
Training Program
8.003 Inspect a Cabin
Crew
Training Program
8.004 Conduct a Cabin En

Route
Inspection
TRAINING RECORD (COURSE NUMBER 8001 – FLIGHT DISPATCH)
Initial
Recurrent

2.5.14 TRAINING RECORD OF WRITTEN TEST/EXAM/OJT
TRAINING RECORD (RESULTS OF WRITTEN TEST/EXAMINATION)

Course Description Score in % Pass / Fail Examiner Name/Initial
1001 Indoctrination
2001 Certification
3001 Surveillance
4001 Personnel Licensing
5001 Investigation
6001 Job Skills
7001 Aircraft DISPATCH
8001 Flight dispatch
9001 Management
10001 DG, GRD Hand, Security
TRAINING RECORDS (OJT)


2.6 FLIGHT DISPATCH INSPECTOR CREDENTIALS & DOCUMENTATION

FDI official credentials are issued to all CAAB FDI pursuant to regulatory requirements. The
card holder is authorized to exercise or perform such power, duty or function as set forth in
the delegation of authority by CAR. These credentials also permit access to airside or other
restricted areas within an airport when necessitated by work.
2.6.1 PASSPORT/VISA
FDI are required to obtain and maintain a valid Bangladeshi passport. Inspection activities
may involve travel to a foreign country that imposes a visa requirement/restriction for entry
and/or exit. It is the responsibility of the FDI to ascertain visa requirements and to obtain
proper documents prior to international travel.
2.6.2 HEALTH DOCUMENTS
Inspection activity may involve travel to an area where certain medical precautions are
recommended/prescribed and/or required. It is the responsibility of the FDI to ascertain the
need for and to obtain health precautions, vaccinations and/or medication and to initiate
actions as necessary.
2.6.3 REIMBURSEMENT FOR TRAVEL DOCUMENTS
FDI are reimbursed for travel documents/vouchers required for completion of flight dispatch
inspection duties which must be authorized and approved by CAAB under an Office Order.
2.6.4 LOSS OR THEFT OF DOCUMENTS
It is the responsibility of the FDI to report the loss or theft of any credential/document/
identification card etc to the responsible administrative officer for prompt re-issue and/or
replacement of such papers.
2.6.5 RENEWAL OF DOCUMENTS

FDI must be aware of the expiry dates of their
variousidentification and travel documents, e.g
passport, visa, I.D card etc and must ensure to renew
the applicable documents prior to its expiration date.
2.6.6 FLIGHT DISPATCH INSPECTOR TRAVELS

FDI will be provided with air ticket/s and other necessary facilitations when flight dispatch
inspections will be conducted by them on domestic and international routes operated by
the air operators in accordance with the established procedures. FDI are required to have
valid inspector credentials and other documentations available to them to undertake such
travels.
2.7 PUBLICATIONS
Each FDI is responsible for familiarizing himself/herself with all cabin-Standard related matters as
contained in all other CAAB publications and incorporating changes upon receipt of such amendments.
FDI should make every effort to ensure that any reference documentation they are referring to and
working upon, is the most current available
2.8 AIR OPERATOR PUBLICATIONS

FDI will obtain and maintain any copy or copies of Flight dispatch Hand Book/ Flight
dispatch Training Hand Book/Flight dispatch Operations Hand Book (aircraft specifics) etc
and any amendments thereto, which are approved by CAAB and published by air operators
for reference and inspection purposes. All or any of the above Hand Books and training
programs published by the air operators are for use of their personnel and are submitted to
CAAB for reference and approval purposes. No part of the contents will be disseminated to
any other organization or individual without the consent of the air operator concerned.
2.9 PLANNED WORKLOAD OF FLIGHT DISPATCH INSPECTOR

The proposed or intended Audit Surveillance & Standards on monthly/ yearly inspection plan
and frequency of inspections should identify the need for such activities based on the effective
workload on each of the flight dispatch inspector. Other factors to be considered are: the size
of the airline operations, fleet size and past records.
2.10 PLAN OF ACTION ON PROPOSED AMENDMENT

In case a need arises to change a regulation or standard, the FDI will submit a notice of
proposed amendment as the first step in the process to add, revoke or revise a regulation or
standard.
To recommend a change to a regulation or standard, the FDI should:
a. Identify the issue and the recommended change.

b. Include substantial justification for the change to a regulation or standard.
c. Forward the information to the Director Flight Standard & Regulations for
review.
The Directorate of Flight Standard & Regulations will deal with the matter as it deems fit.
2.11 WORKING GROUPS

Working Groups or Working Committees, also known as Task Groups, have an effective part
in the decision and rule making process at CAAB. Working Group decides members’
responsibilities on a given task on the basis of requirements by the Directorate of Flight
Standard & Regulations.
Senior Flight dispatch Inspector should manage the co-ordination of information where
there are more than one Flight dispatch Inspector in the working group. Information regarding
decisions reached on issues, issues remaining unresolved and action plans there on etc are to
be timely and fully informed by the team members of the working group to the senior Cabin
Inspector who will pass on the information to key personnel of the Directorate.

CHAPTER 3
CERTIFICATION OF AIR OPERATOR
3.1 AIR OPERATOR CERTIFICATION/ APPROVAL PROCESS

Complete information regarding the certification process is provided in FDInspector Hand
Book (IHB6-2) . Further guidance material can also be obtained from CAAB’s Operations
Inspector Hand Book (FOI Handbook) dated 15-03-2012 & AOC PAMPHLET FOR
OPERATORS dated 29-05-2012.
This Hand Book holds information regarding the certification process of all flight dispatch
related matters. The Flight dispatch Inspector is responsible for flight dispatch related
certification/approval issues only.
However, communication and co-ordination with other regulatory participants is
necessary where there is an overlap of procedural jurisdiction.
The fundamental areas of involvements by the FDI in certification/approval process are: Flight
dispatch & flight dispatch personnel assessments and approvals Rule- 42 of ANO of CAAB requires
that no Flight Operation Officer of an Operator in Bangladesh shall perform the duties of a Flight
Operations Officer unless he holds license granted or rendered valid under Rule- 21 (2) (b) of ANO
of CAAB that outlines the procedures for validating the license or certificate issued by other
Contracting State of ICAO
Flight dispatch Hand Book/Flight dispatch Training Hand Book for an operator
Flight dispatch demonstration of competencies in Demo/Proving flight
Any other items for certification/approval process as directed by superiors.
3.2 CERTIFICATION/APPROVAL PROCEDURES
During the certification/approval process, the FDI must ensure to complete the following
steps:
Brief the applicant/air operator about the prescribed policies, processes and requirements
Scrutinize/ review submitted documents and recommend for certification/approval as outlined
in Flight dispatch Inspector Hand BookIHB)
Conduct inspections as outlined in Flight dispatch Inspector Hand Book(IHB)
Consult FOI Handbook & AOC Pamphlet for Operators for additional guidance
FDI must be aware and ensure that if any recommended practices, not followed/adopted by
an operator but is substituted by an alternate means of compliance, does not compromise any
aspect of flight Standard in any way.
FDI will use all applicable Forms/Checklists incorporated in chapter 6 (Annexes) of IHB
which have been described precisely and clearly as to suit their nature of inspection. These
Forms/Checklists will greatly facilitate the operational job specifics of the FDI while
inspecting and sequential recording and certifying that the regulatory requirements of the
Applicant/air operators related to flight dispatch have been met or subject to other pertinent
certification requirements being met, recommend issuance of AOC or an operations
specification (where applicable).

3.3 FLIGHT DISPATCHER SELECTION & TRAINING APPROVAL PROCESS

As a regulatory requirement, before obtaining AOC, air operator is required to submit the
company’s flight dispatcher selection procedures, flight dispatch training courses including
syllabi, duration/hours of each course and including also their practical aspects of training like
classroom based hands-on training of representative Standard equipment, aircraft visits for
familiarization, aircraft-type based check & OJT l.
Inclusion of various other mandatory topics in the initial and recurrent course/s like Health &
First Aid, Human Performances & CRM, DGR, AVSEC, SMS & FRMS-each course’s
duration/hours must also be ensured.
For selection of flight dispatch and the training program of flight dispatch for the operations
of flights, an operator must submit its selection criteria and the training curriculum to CAAB
for approval.
FDI must ensure during review/scrutiny that both the selection criteria and the training
program are within the minimum acceptable standards and practices of national/regulatory
requirements as per ICAO recommended
For obtaining initial and/or recurrent issuance of AOC by CAAB, the air operator must
ensure that all aspects of the required documentation for a developed flight dispatch training
program for insertion into OPS Hand Book/FDM are properly submitted.
FDI, according to the processes as laid down in IHB6-2 will review and ascertain that the
submitted flight dispatch training program include both the theoretical and practical training
program inclusive of the following:
Various operational activities of flight dispatch .
Duties and responsibilities of flight dispatch
Aircraft Technical Type training.
Aircraft Standard/Emergency Equipment-their quantity, location, operation and serviceability
as per Operational Control Centre Checklist
Standard Announcement & Demo and other related Standard information.
Flight dispatch complement, station duties, pre departure duties including the:
. Checklist of all Standard/emergency equipment
Knowledge of Dangerous Goods Regulations and Transport of dangerous goods.
Annual/Recurrent training program and record on all the listed courses for inclusion and
maintenance of Flight dispatcher licence..
Periodical/Annual monitoring of the Flight dispatch training program, observations and
recommendations for rectification/s, operator’s compliance and record.
3.4 MANAGER FLIGHT DISPATCH/FLIGHT DISPATCH APPROVAL
PROCESS
While it is the requirement and responsibility of the air operator to select and recruit suitable
Manager Flight dispatch/ Manager Flight dispatch to administer its Flight dispatch
Department, FDI must ensure the following during the approval process.
a. The selected Manager Flight dispatch/ Manager Flight dispatch has a minimum 05
years’ of continuous job as a flight dispatch or has a minimum of 10 years’
experience as a flight dispatch
b. The minimum acceptable educational qualification as per national/international
standard i.e. graduates.
c. The operator has its own approved other selection criteria
Regarding approval of the above two (2) posts, FDI must ensure that the

selection/appointment was effected as per terms and conditions as contained in OM. In

both the above cases, all exams and interview documents should be kept in operator’s file for
reference purposes.
Acceptance of Manager Flight dispatch/ Flight dispatcher is based on the application made by
the operator.
The suitability check/s will be conducted by the FDI as to whether the above Officers, as
representatives of the operator, are able to liaise with and implement the requirements of
CAAB.
If the approved Manager Flight dispatch or Flight dispatcher switches job to other
department or another operator, the incumbent personnel shall need a fresh approval from
CAAB .
3.5 FLIGHT DISPATCH TRAINING FACILITIES APPROVAL PROCESS

All trainings for flight dispatcher including initial and recurrent courses shall be conducted
at a CAAB approved training facility/center.
Whenever an operator begins new operations or moves the training facility/center to a new
location, the operator must make an application seeking approval for the same.
FDI, while conducting new or audit inspection, must ensure that the training facility/center
fulfills the following standards based on ICAO /DOC8335; IHB & OM
a. General space requirements
b. Classroom learning environments
c. Instructional/teaching aids
d. Classroom availability of hands-on/representative training devices including
emergency Standard equipment and own or alternate practical drill facilities
e. Availability of all required Hand Books and maintenance of training records
ICAO recommended ratios of trainees and instructors: (ICAO /DOC8335/ IHB & OM)
a. Classroom environment: maximum of 20 trainees per instructor
b. Facilitating computer-based training: maximum of 30 trainees per instructor
c. Conducting practical instruction: maximum of 10 trainees per instructor
d. Familiarization flights: operators should establish limits on ratio according to

National Regulations.
Further guidance materials are provided in AOC Pamphlet, Hand Book on Air
Operator
Certification (38 AOC checklists) and FOI HANDBOOK published by CAAB.

3.6 FLIGHT DISPATCH / TRAINING HAND BOOK APPROVAL PROCESS

All applicants or holders of AOC must consult the AOC Pamphlet published by CAAB for
information and guidance to set up or conduct commercial air transport with the desired or
required proficiency and Standard .The AOC Pamphlet has been developed to facilitate the
applicants/holders of AOC, among others, in the making of various Hand Books including
flight dispatch/training Hand Book. Further Guidance Materials can be obtained from
C A A B ’ s C i r c u l a r s (OPS) .
All FDI must consult the FOI HANDBOOK which has been developed by CAAB in
accordance with the provisions of the associated ICAO annexes, guided by ICAO DOC
8335;7192;9841;9868;9683&9835;AN/879,as recommended by ICAO DOC 10002 AN/502
-2014 and as adopted/adapted in various parts of CAR by CAAB for organization,
administration and procedures required for inspection, certification and continuing Standard
oversight of operators.
The FDI, with their expert evaluation and vigilance, shall ensure that all operators meet the
technical and Standard requirements in the contents of all Hand Books including flight
dispatch/training Hand Book and during conduct of operations of flights by the operators.
Further guidance materials are provided in AOC Pamphlet, Hand Book on Air Operator
Certification (38 AOC checklists) published by CAAB.
3.7 AIR OPERATOR FLIGHT DISPATCHER DUTY TIMES REGULATIONS The

shift in-charge with all detailed dispatchers upon accepting a shift, assume
responsibility and authority over the assigned work load and shall remain on duty until:
a. relived by another shift;
b. person on duty will remain on duty until all flights under his jurisdiction have
terminated or unless he/she has been properly relieved.
c. the shift incharge has been removed from his assignment by a shift with qualified shift incharge.
Note: The details guide are given as “Appendix :10 &10A” of this IHB6-2.

CHAPTER 4
REGULATORYAPPROVALS
4.1 DELEGATION OF AUTHORITY
The Chairman, Civil Aviation Authority Bangladesh is empowered to delegate authority for
specified duties, powers and functions to be exercised on his behalf as contained in Rule 13
of CAAB ANOs. Only the person assigned to a work schedule and the person designated to
act for him/her may exercise the powers set forth in the work schedule. All FDI are
designated as Civil Aviation Standard Inspector and delegated to exercise the duties, powers
and functions as defined in Regulation 13 of CAAB Rules in conjunction with Flight
Operations Inspector.
All FDI with delegated authority are required to be:
a. Trained on the delegated powers and limited to the particular items of the work
schedule as authorized by the Chairman, Civil Aviation Authority/Director Flight
Standard & Regulations.
b. Conversant with CAR and the associated standards and practices.
c. Issued with official credential card that he/she is authorized to exercise for the terms
of the work schedule.
4.2 EXEMPTIONS
CAA ACT gives the Chairman, Civil Aviation Authority Bangladesh the power to exempt
from regulatory requirements. An exemption entitles a person to act outside the normal
regulatory requirements. It is imperative to take great care to ensure that:
a. All Standard implications are fully considered
b. The need for exemption is justified
c. The exemption is granted at par uniform criteria
Exemptions are issued by delegated officials only in exceptional situations governed by law
when a regulation cannot or should not apply and are permitted by associated conditions,
criteria and procedures as contained in CAR.
4.3 AIR OPERATOR MERGER OR TAKEOVER
In the event of Merger or Take-over happening in the history of air operator/s, FDI should
ensure that the required standard and applicability of Standard and emergency procedures to
be followed in flight operations and training courses and DG, AVE SEC, First Aid, Human
Performance & CRM, SMS and FDMS are conducted in an appropriate manner. An
exception may be considered for a modified initial training program in consultation with
superior officers for ensuring a national standard.

4.4 FLIGHT DISPATCH INSPECTOR REGULATORY FUNCTIONS
FDI must always keep in mind that the following flight dispatch check items
require regulatory approval during initial certification, annual audit and
periodical inspection which include but are not limited to:
4.4.1 Flight dispatch Standard Training Hand Book/

Flight dispatchHand Book/FlightDISPATCHOperationsHand Book etc.For
checking/approving any of the above Hand Book, FDI should follow the guidelines:
i. An operator may develop and publish in its Hand Book any policy, method,
procedure or checklist that the operator finds it necessary for the type of operations
conducted.
ii. These policies, methods, procedures and checklists, however, must comply with the
requirements of CAR ,AD & Circulars and be consistent with safe operating practices.
iii. The operator’s material contains and complies with the requirements of CAR,Circulars
& Documents, conforms to the safe operating practices and is based on sound,
rationale or demonstrated effectiveness.
iv. The operator is innovative and progressive in developing such policies, methods,
procedures and checklists.
v. The FDI must ensure that the operator’s Hand Book, when initially submitted for
review/approval or for subsequent amendments, must contain and include the required
items as specified in detail in CAAB Operations Inspector Hand Book ( FOI HB)
Issue 2 15 March 2012 under various headings.
vi. The FDI must also ensure that the information and the procedures contained in
the Hand Book are consistent with the information and procedures throughout all of
the operator’s Hand Book.
vii. The FDI, while reviewing the Hand Book, should compare information and
procedures ( such as operator’s emergency procedures and the like, with those
contained in the operator’s aircraft/operations/passenger service/ground
handling/ DG/AV Sec Hand Books
viii. Final assessment on the review of the Hand Book will be processed and recorded in
Checklist of the FDIHB.

4.4.2 Flight dispatch various Initial/Recurrent Training Programs including DG,

AV SEC, First Aid, Human Performance & CRM, SMS and FRMS & FDM their
examinations-systems, procedures and records.
For the above purpose, FDI should ensure that:
While preparing and implementing a training programme for flight dispatch, which
is to be approved by CAAB for issuance of the AOC, the air operator shall ensure
that:
All operations personnel are properly instructed in their duties and responsibilities
and the relationship of such duties to the operation as a whole.
The air operator shall have a training programme Hand Book approved by CAAB
containing the training curriculum and training record keeping policies.
The air operator shall have approval of CAAB prior to using a training curriculum
including a security training programme, namely; AV SEC, for the purpose of
qualifying a crew member or for personnel performing operational control functions
for duties in commercial air transport.
The air operator shall submit to CAAB any revision to any training programme and
shall receive written approval from CAAB before using that revision/s.
The air operator’s training programme Hand Book shall conform to the outlines in current
FDI guidance.
The air operator’s flight dispatch training programme shall include theoretical as well
as practical training addressing the following:
(a) Basic instructions on the different functions, duties and responsibilities of flight
dispatch
(b) Introduction to aircraft systems and limitations
(c) Aircraft emergency evacuation, life saving equipment and related information to
passengers
(d) Flight dispatch assignment, co-ordination and two way communication
(e) Knowledge and skills related to transport of dangerous goods
(f) Security training, procedures and checklists
(g) Recurrent training programme including an examination to determine

competency

4.4.3 CAAB requirements for operator’s training programme:
For the above purpose, FDI are to ensure that:
a) Operator shall submit and obtain approval by CAAB its training programme for
Flight dispatch before issuance of AOC
b) Initial training is required for persons who have not previously operated as
flight dispatch
c) Initial training: No person shall serve nor an operator shall use a person as a
flight dispatch unless that person has passed all the above training courses/
proficiency checks including emergency and/or other duties as prescribed and
approved by CAAB.
d) Flight dispatch trainees must complete initial training before they are
assigned duties as flight dispatch Initial training includes:
i. Aviation indoctrination
ii. Duties and responsibilities
iii. Normal. abnormal and emergency procedures
iv. Aircraft type training
v. Dangerous goods
vi. Human performance
vii. Cabin health and First aid
viii. Duties and responsibilities relating to Aviation Security
A required flight dispatch, who, due to a period of inactivity, has not met the
recurrent training requirements, shall complete the initial training
program/proficiency checks of the operator as approved in FDM/OPS Hand Book.
e) Recurrent training: No person shall serve nor an operator shall use a person as
a flight dispatch unless within the preceding 12 calendar months that person has
completed the required training curricula approved by CAAB relevant to the types
and/or variants of aircraft and operations to which he/she is assigned.
Recurrent training is required and conducted annually to ensure the maintenance

of competencies, knowledge and skills since the last training given to flight
dispatch
4.4.4 Review/Approval of Initial/Recurrent flight dispatch training programme

prior to issuance of AOC that includes theoretical and practical aspects of the
training syllabus.For the above purpose, FDI are to ensure:
That the operator shall establish, as part of its flight Standard document system, a
detailed cabin crew training programmes, flight dispatch Standard duties and
functions pursuant to CAR or relevant Documents or Directives/Circulars.
That the operator establishes the various types of required trainings including:
Basic instructions on the different functions, duties and responsibilities of flight
dispatch Introduction to aircraft systems and limitations

Aircraft emergency evacuation, life Standard equipment and related information

Flight dispatch assignment, coordination And two-way
communication Knowledge and skills related to the transport of
dangerous goods Security training & procedures
That the operator incorporates in the syllabus and imparts all trainings that are
required in all round Standard of the aircraft and personnel that are relevant to the
duties and responsibilities of a flight dispatch including checklists and SOPs.
That the operator follows the specified training programme as given in OM or any
related type Hand Book in line with the manufacturer’s specifications.
That the training programme is commensurate with the approved FDM
That the training programme shall be in conjunction with the company’s approved
standard operating procedures
That the training programme shall be proper and appropriate and include hands-
on/practical drill demonstration on the use of Standard/emergency equipment
and procedures to be conducted by qualified and approved ground flight
dispatch instructors/examiners/trainers.
That the training programmes shall have a system to evaluate flight dispatch
competency by the operator and as and when required, by the regulator.
That all training programmes shall have a system for recurrent annual training with
examinations to ensure the operator’s flight dispatch maintain continuous competency
on Standard matters.
4.4.5 Flight dispatch Standard & Emergency classroom-based & aircraft-based

training including practical drills on aircraft types.
4.4.6 Flight dispatch Training Facilities including training, training and line
operations records and record keeping systems.
4.4.7 Flight dispatch selection/appointment criteria.
4.4.8 Flight dispatch Manager/ In-charge Flight dispatch and other flight dispatch
related posts selection/appointment/approval.
4.4.9 Flight dispatch Instructors / examiners/ trainers selection and approval criteria
& (ground test) class-room demonstration & (flight test) line check of the approved
and current flight dispatch instructors/examiners/trainers:

Operators’ flight dispatch instructors/examiners/trainers, before their selection and approval,

meet the minimum experience and knowledge requirements as contained in
Operators’ flight dispatch instructors/examiners/trainers maintain their knowledge, skills and

qualifications and continual competencies with respect to their delegated tasks, through the
following functions:
During periodical surveillance/inspection of the CAAB approved training centers, flight

dispatch instructors/examiners/trainers satisfactorily display their appropriate proficiency on
the approved curricula when asked to do so in a class room demonstration (ground test).
And/or they will be visited upon during an on-going flight dispatch training course to assess
how they perform and conduct the class for CAAB observed proficiency check.
For the above purpose, FDI will evaluate them as per Annexes 1,6 & DOC8335
(“Instructor/examiner/trainer evaluation checklist’’).
Tests of the approved flight dispatch instructors/examiners/trainers will also be

undertaken by the FDI, periodically, to observe how their trainees or trained
operating flight dispatch perform on board in line with the theoretical and
practical training syllabi and class room training in the training center.
For the above purpose, FDI will evaluate them as per Annexes 1,6
DOC8335(“Instructor/examiner/trainer evaluation checklist’’).
4.4.10 Operator’s joint or separate training programmed for flight dispatch and flight crew
to create awareness on other crew members’ assignments and functions in the event of
emergency:
The operator has established a training programmed, approved by CAAB in FDM or

OPS Hand Book, for a joint recurrent CRM course for cockpit and flight
dispatch and
A joint or separate recurrent AVSEC security training programmed for flight

dispatch
The above training courses will ensure awareness on assignments and functions in the
event of an emergency, in the following way
Flight dispatch members are able to discreetly communicate with flight crew in the
event of suspicious activity or security breaches
OR are aware with policy/procedures for access to and from flight crew compartment
OR with search procedures/actions to be taken in case of a bomb or suspicious object
is found on board
All FDs are trained and are able to suitably act during any normal/abnormal/emergency
situation according to the standard operating procedures.

4.4.11 Initial/ Recurrent Security training (AVSEC) programmed for flight dispatch before the
AOC is granted to the air operator
The air operator has established a security training programmed that addresses the
operator’s procedures related to cabin crew members’ security-related duties and
responsibilities, approved by CAAB before being granted the AOC, to enable the
crew members to take appropriate course of action and addressed the following:
Security of the Flight Crew Compartment with access and communication procedures
Aircraft bomb threat/bomb search and concealed weapons/explosives/other dangerous

devices search procedures and checklist and with guidance on LRBL
Determination of the seriousness of the occurrence
Two-way crew communication and co-ordination
Appropriate self-defense responses
Use of non-lethal protective devices assigned to crew members
Understanding of the behavior of the terrorists
Live situational training exercises
Post-flight concerns for the crew
4.4.12 Pre-flight crew briefings:
Every operator shall include the system/procedures of pre-flight briefings in the FDM
as part of the SOP as per requirement of CAAB during initial/ renewal certification to
be complied with by the operating crew members before operation of any flight.
The operator shall provide a suitable crew briefing room in a convenient location
Due to time constraint or any other reasonable cause if pre-flight briefing can not
be done in briefing room, pre-flight briefing shall be carried out on board the aircraft
before pax entry.
The operational Standard briefing will normally be given by the PIC or any other
delegated flight crew member or in their non-availability, this task is typicall y
accomplished by the CIC.
Briefings will be given primarily on operational Standard-related matters including

Standard reminders that addresses any recent changes to Standard-related issues or
any continuing problem areas and other routine jobs including any special
passenger information and meal services.

Flight dispatch briefings should include the following: Assignment and area of duties to
Individual flight dispatch

Customized briefing for the aircraft type
Destination-specific and meteorological information
Standard, emergency, security and communication
procedures Review of Standard emergency equipment and
procedures Checking of flight dispatch travel documents
1or 2 questions on any topic of emergency
Any other briefing obtained from the flight crew
FDI are to ensure, during periodical surveillance/inspection that:

Operating crew members are given a Standard briefing prior to commencement of any
flight from base or on multi-sectors flight, in outstation hotel lounge before boarding
the crew bus for airport.
Findings/observations by the FDI during any inspection regarding conduct of pre-

flight briefings are reported for corrective actions by the operator.
4.4.13 Scheduling/Roistering of flight dispatch and record keeping of flight dispatch FDTL.

The operator establishes a monthly/ quarterly/half-yearly or yearly duty roster for
flight dispatch
Such schedule/roster must commensurate with the terms and conditions as contained
in flight dispatch Hand Book
The required minimum number of operating flight dispatch for each OCC.
The operator’s compliance with regard to prescriptive limitations of flight dispatch ,

duty periods and rest periods etc
The operator’s maintenance of current record of all duty periods at all times
Review of all above during surveillance/inspection of operator’s base station facilities
4.4.14 System of Dissemination of Operational Information:

FDI have a shared responsibility with other civil aviation Standard Inspector in many
areas. For ensuring that the operators are in compliance with regulatory requirements,
co-ordination of duties with other Inspector is necessary where company Operations
Hand Book overlap in areas of common inspection.
4.4.15 Any other unforeseen required or new item/s recommended by ICAO

and/or for addressing National requirements for certification/approval/inspection
process or purpose as envisaged and contained in CAR under “Operational
Certification and Supervision” to ensure that the required standards of operations
established in this rule are maintained by the operators.

4.5 REVIEW/REVISION OF AVIATION ( CREW) OCCUPATIONAL

HEALTH & STANDARD ( FIRSTAID,HUMANPERFORMANCE&
CRM,AVSEC,DG, SMS,FRMS&FDM)-TRAINING PROGRAM
FDI are not responsible for review or revision or amendment thereto of First Aid,
Human Performance & CRM, AVSEC, DGR, SMS,FRMS & FDM portions of Flight
dispatch Standard/Training Hand Book and Training Program.
These are scrutinized/ reviewed for amendments/approvals by other specialized
aviation Standard Inspector in their respective fields for standardization and
consistency. Once approved, operators incorporate the same in their concerned Hand
Books including Flight dispatch Standard/Training Hand Book.
FDI are to ensure that the pertinent portions to flight dispatch and flight dispatch are
taught in the training centers/classrooms in the initial/recurrent courses as per
standards and procedures and that the applicable points are effectively addressed by
the operators in the operations of flights.
4.6 DOCUMENTATION PROCEDURES/REVIEW

If the submission of the documentation is incomplete, unacceptable or obviously
cannot be approved, the FDI should return the documentation with an explanation of
the deficiencies to avoid any misconception/s on the progress of the submission.
During the review process, it may be necessary for the FDI to terminate the review
process when the air operator fails to take any actions on the material/s asked for
within 30 days by a letter explaining the reason.
Each approval will be formally communicated by letter to the air operator with prior
internal Co-ordination through the FDI and other interested parties as required.
4.7 MINIMUM EQUIPMENT LIST/ EMERGENCY EQUIPMENT

LAYOUT APPROVALS
Flight dispatch Inspection forms part of the MMEL/MEL/EEL review group and
the
FDI review flight dispatch items in the MMEL/MEL/EEL documents.
During MEL/EEL approval process, the FDI must have prior knowledge of the aircraft
in the operator’s fleet which will effectively help him/her to review the flight dispatch
items in the operator’s MEL/EEL.
In order to implement revisions to MEL/EEL in a timely fashion, changes resulting
from major policy decisions and new regulatory requirements which are applicable to
all MMELs or MELs/EELs may be disseminated as global changes.
A global change grants the operator the option, in case of additional relief or in
obligation, in the case of removal of relief, to revise a MEL/EEL immediately for that
specific item in lieu of waiting for a MMEL amendment.

4.8 APPROVAL LETTERS

Approval letters are issued when it has been determined that all applicable regulatory
requirements and standards have been met.
Recommended items to be included in a letter of final approval:
Identify the subject of the submission;
Reference the date submission was sent or received; Identify
the regulatory reference(s) for the requirement(s); Inform the
applicant of the standard(s) used for the evaluation;
Confirm the submission has been evaluated and meets all regulatory
requirements and standards;
Identify the approval(s) being granted; and
Contain signature of person delegated approval authority.
Recommended items to be included in a letter of conditional approval:
Identify the subject of the submission;
Reference the date submission was sent or received; Identify
the regulatory reference(s) for the requirement(s); Inform the
applicant of the standard(s) used for the evaluation;
Confirm the submission has been evaluated to receive conditional approval
Identify that final approval(s) will be issued following a satisfactory inspection of the
training program or specify other condition(s);
Identify that, upon completion of an inspection, prove to be unsatisfactory, all further
training using the conditionally approved program must be suspended until identified
deficiencies have been amended; and
Contain signature of person delegated approval authority.
4.9 ACCEPTANCE LETTERS
Confirm the submission has been evaluated and meets the requirement/s of the standards
Identify the approval/s being granted
Contain signature of person delegated approved authority
4.10 NON-COMPLIANCE LETTERS
If a FDI determines that an item in a submission (original or subsequent amendment)

does not meet the applicable regulatory requirements and/or standards, the air
operator shall be so informed by letter.
Following recommended items are to be included in a letter of non-
compliance: Identify the subject of submission.
Reference to the date the submission was sent or received
A statement that the submission does not meet requirements/standards and identify
the specific regulatory requirements/standards.
Identify deficiencies ( this can be in the form of an attachment to the letter)
Notification of any impact this will have on the air operator’s AOC or application
for the same, if applicable.

CHAPTER- 5
INSPECTIONS
5.1 FLIGHT DISPATCH INSPECTION PROGRAM

The Directorate of Flight Standard & Regulations is authorized to conduct surveillance/
inspections as it deems necessary and has put in operations Inspection Programs for
the purpose of evaluating each air operator’s ability to comply with various regulatory
requirements including approved cabin crew training program,
training center/facilities/training records and continuing skills/knowledge of the cabin
crew in handling normal/abnormal/emergency situations, maintenance of competency with
respect to their delegated tasks by the approved Flight dispatch
Instructors/Examiners/Trainers. The schedule of the surveillance/inspection program is
published during initial AOC/ AOC renewal and/or during any required period.
.( Note: The Checklists and guidance for inspections by FDI are given as Appendices 1-22 of
this IHB6-2 )
5.2 HALF-YEARLY(ANNUAL)AND/OR PERIODICAL INSPECTION PLAN & FREQUENCY

OF INSPECTION
Planning and executing inspection and surveillance activities are based on policies and
procedures as contained in ANOs of CAAB, Inspectors HANDBOOKS , GUIDANCE
MANUALS for Air Operators and Circulars of CAAB which provide high priority and
guidance on adherence to the national/international inspections and audit frequencies.
Issuance of AOC to the air operators will depend upon the operator demonstrating an
adequate organization, method of control and supervision of flight operations, training
programme, ground handling and maintenance arrangements consistent with the nature and
extents of the operations specified which it demonstrated upon original issuance of the
certificate.[Refs: Rules -112 & Regulation - AT(A-2) ops of CAAB]
Hence CAAB performs surveillance of certificated operators to ensure that the operators
continue to meet certification requirements.
It is important to clearly distinguish between surveillance and certification activities. Both are
important aspects of FDI’s duties and one should not take precedence over the other.
Surveillance is aimed at ensuring that the operator continues to adhere to the standards
by which it was certificated or approved through regular inspections of various aspects
of an air operator’s operations.
Certification activities are required to verify/certify/approve an air operator to operate

in a prescribed manner.
The primary objective of surveillance is for providing the CAAB, by means of a variety of
inspections, with an accurate, real-time and comprehensive evaluation of the Standard status
of the air transportation system.
The objectives of the surveillance program is achieved by the FDI by performing the
followings:

Determining each airline/operator’s compliance with regulatory requirements and safe

operating practices.
Detecting changes as they occur in the operational environment.
Detecting the need for regulatory, managerial and operational changes.
Measuring the effectiveness of previous corrective actions.
The Directorate of Flight Standard & Regulations establishes the required level of inspection
activity by all civil aviation Inspector of CAAB for various regulatory tasks. Each concerned
Inspector’ department keeps on recording and reporting the number of activities planned and
the number of activities completed.
Deviations from the frequency of inspection are possible and sometimes inevitable and in that
case, reasons for the deviations are to be documented.
The annual (periodical) inspection plan and inspection activity are prepared on twice a year
period ( half-yearly) with a view to include and accommodate all passenger carrying air
operators in the network. Sufficient inspections must be carried out to enable a fair evaluation
of each operator’s operation and to determine continued compliance.( Refs: IHB6-1,IHB6-8,
GM6-1 & GM6-8)
The annual inspection plan is the minimum deemed necessary. It is always felt that additional
inspections may be required due to unforeseen changes to the operator’s operation e.g leasing
of foreign aircraft or risk management indicators need for a higher inspection frequency.
Inspection criteria to be considered when applying Risk Management Principles:
Inspection planning should take into account the following factors:

Financial, Labor & Management difficulties
Poor Internal Audit and Quality Assurance Program
Change in operational scope and additional authority
Large change in contracting
High turnover in personnel
Loss of key personnel
Addition to or change in product line
Poor accident or Standard record
Merger/Take-over
Previous audit history
New operator
Trends from previous inspection activity
Regardless of the above inspection activity, when the FDI has reasons for concern for
evidences of hazards, deficiencies and trends concerning an operator’s operations, the FDI
shall take whatever steps are necessary to ensure compliance with regulatory requirements.
Future inspection activity on the defaulting air operator should be adjusted accordingly to
increase surveillance.

5.3 INSPECTION RESPONSIBILITIES

The Directorate of Flight Standard & Regulations is responsible for informing the air
operator of any non-compliance and/ or for taking any appropriate action after the
inspection and for this purpose, all inspections will be coordinated by the Directorate.
For inspection purposes where circumstances prevail upon the FDI and it is not practical to
contact the Principal Operations Inspector/Flight Operations Inspector, FDI will inform
him/them of the inspection as soon as possible thereafter.
The following order of priority is maintained for conducting inspections of operations:
Scheduled Air Operators
Non-Scheduled/ Charter flights
Private Air Operators with flight dispatch
When assigned to or engaged in inspection duty, FDI shall not consume any alcoholic
beverages for the entire duration of any flights, flight sector/s or any associated inspection
activities.
It is not necessary for the FDI to conduct a formal inspection while traveling on rebated or
purchased ticket for the purpose of official business e.g for attending a workshop,
conference, meeting or a training course.
However, should the FDI notice any threat to or breach of Standard on flight, the FDI
is required to apply diligence as needed and bring the condition to the notice of t
5.4 FDI IDENTIFICATION
On inspection activity, the FDI will ensure to carry (where applicable): Personal ID
documents
CAAB official credentials
Passport Commercial airline ticket/s ( with visa where applicable)
Inspection Forms/Checklists for appropriate assignment
Baggage as required (anticipating flight dislocations/diversions and unexpected delay etc.)
Security Passes given by or obtained from the air operator for visiting the facilities
Situated in sensitive or restricted areas in accordance with the prescribed procedures.
FDI shall identify him/herself to air operator by means of his/her CAAB official ID card.
FDI will exercise tact and diplomacy while applying their delegated authority to conduct
inspections.
FDI, prior to conducting inquiries, inspections or audits, will identify themselves to the
person/s incharge, state their intentions and request co-operation and access to the
applicable aircraft, facilities and/or documents.
It may so happen that even after display of appropriate credentials, FDI is refused access to
aircraft, facilities or documents, in that case, FDI shall ensure that the person denying the
access is made aware of the regulatory requirements.
If the access is still denied, FDI will obtain the name of the person denying the access along
with the substantiating data (if available), leave the premises and contact the Principal
Operations Inspector/Director Flight Standard & Regulations for further direction.

5.5 ROUTINE INSPECTIONS

Routine Inspections are conducted in the following 2 manners:
As an Identified Inspector on an open inspection
As an unidentified Inspector on a discreet inspection( when deemed necessary)
When conducting an unidentified inspection, FDI should do the following:

Will not identify him/herself (unless a threat to Standard is observed).
AThe FDI will identify him/herself to the flight dispatch and debrief on any findings.
When time does not permit for debriefing the flight dispatch, forward all observations to
the Principal Operations Inspector, indicating the inspection was identified or not.
Combined Inspections with other civil aviation Inspector are always encouraged whenever
possible, because this will show the importance of teamwork to crew members and improve
communication among Inspector
.( Note: The Checklists for inspections are given as Appendices 1,2,,3,4,5 ,7,11&12)
5.6 SPECIAL PURPOSE IN-FLIGHT INSPECTIONS
A FDI may be tasked to conduct a special purpose inspection which is necessitated when a
serious Standard deficiency exists or documented information indicates that part or parts of
an air operator’s operation are routinely conducted in a way considered not in conformity
with the regulatory requirements.
Regardless of whether the FDI identifies him/herself or not while deplaning, the report is to
reflect the reason for such special purpose inspection
5.7 Ramp Inspection Frequency

The ramp inspection frequency is calculated according to the Frequency of Inspection as
detailed out in CAAB’s “Surveillance Program for National Operators and Standard
assessment Of Foreign Aircraft”.

5.8 FLIGHT DISPATCH TRAINING PROGRAM INSPECTIONS OBJECTIVE
All flight dispatch training program as initially started or being continued by an air operator
will be evaluated by the FDI for compliance with regulatory requirements and to determine
air operator’s adherence to Standard-related procedures and previously approved training
program.
5.9 FLIGHT DISPATCH TRAINING PROGRAM INSPECTIONS
FDI will also determine recommendations for final approval through the assessment of:
Initial flight dispatch training
Annual flight dispatch Recurrent training Aircraft type
training
Aircraftdifference/conversiontrainingFlightDISPATCH
Refresher/Requalification training
Flight dispatch In-Charge /Leadership training
5.10 FLIGHT DISPATCH TRAINING INSPECTION FREQUENCY

FDI will inspect components of operator’s approved initial training program. Components
recommended for inspections are including:
Classes pertaining to emergency equipment
Classes pertaining to emergency procedures
Classes pertaining to hands-on training
Aircraft practical
Evacuation/fire/water drills
FDI will conduct flight dispatch training program inspection based on the operator’s
approved flight dispatch Standard/training Hand Book and as per CAAB.
FDI will carry out the following training inspections program required by flight dispatch
training standards:
In accordance with the frequency of inspection policy approved by CAAB.
During initial certification including air operator’s addition of new passenger carrying
aircraft with flight dispatch
When the operator has submitted a totally revised training program. If multiple classes of a
training program are being conducted, the evaluation of the training program is achieved by
spot checking different classes within that program.In case of identified significant
deficiencies in the delivery of the training program by a high risk air operator

5.11 FLIGHT DISPATCH TRAINING INSPECTIONS GENERAL OBJECTIVE:

Goal for Flight dispatch training center / facilities and Flight dispatch Instructors /Examiners
/ Trainers’ inspections by the FDI, is to evaluate scope, accuracy and effectiveness of all
aspects of the training program.
Verification of the training program is included but not limited to the following:
That the flight dispatch instructors/examiners/trainers demonstrate a proficient level of

practical teaching techniques and theoretical knowledge of the subject matter as per
approved class hours/days and syllabi.
For the above purpose, FDI will undertake periodical(announced/surprise) visits for
monitoring on-going/scheduled training classes, in addition to the mandatory
annual(AOC renewal) activity, evaluate on the Evaluation Checklist and report.
Undertake quarterly/half-yearly and/or periodical check of each, evaluate on the

Checklist and report.
Maintain the inspection report for record.
The adequacy of training facilities, aids, equipment and material.
The equipment used for practical training must be the same as installed in the operator’s
Aircraft
That the training is delivered in accordance with the approved program and not modified
by the instructor’s personal opinion or preferred presentation style.
That the training/teaching aids, equipment and material referenced in the approved
training program are actually used for such training.
That the training or teaching methods or procedures are standardized by the operator for
all instructors.
5.12 FLIGHT DISPATCH TRAINING INSPECTIONS- PROCEDURES

An operator can obtain conditional approval of the flight dispatch training program when
all submitted documentation is deemed to meet the regulatory requirements.
Final approval will only be given when the program has been inspected and found to satisfy
all regulatory requirements and standards.
It is important by the FDI to ensure that the inspection for the final approval is conducted
during the first delivery of the training program or any amendment thereto.
FDI will inspect only those parts of the approved training program to which the operator
has brought about the amendment/s.
If the FDI finds minor delivery deficiencies while inspecting training program by an air
operator, he/she may discuss those items with the instructor during break or at the end of
the training day.

If the deficiencies pertain to training program content or are considered a major

concern, FDI may discuss with the operator employee having overall responsibility for
the flight dispatch training program.
If the deficiencies are noted in a training program that has only received a conditional
approval, FDI will advise the air operator in writing that amendments are required
before final approval can be granted and that training may not be continued unless
training program has been amended and final approval granted.
If deficiencies are noted in a training program that has received a final approval, e.g.
as a result of new operational requirements, regulatory changes (which were not
identified during the approval process) or the training no longer reflects the operator’s
operations, FDI will advise the air operator in writing of the required amendments and
due date within which the amendments must be submitted for approval.
In all cases, the air operator must keep contact with the assigned FDI for development/s
on the matter. FDI will complete the Report Form/Checklist and submit the same to the
Principal Operations Officer.
FDI will notify immediately the air operator of any deficiencies and request corrective
action
5.13 INSPECTIONS DURING STRIKES/LABOUR DISPUTES

FDI will determine the requirements for increased inspections in case of labor dispute
which could escalate into a flight dispatch strike.
FDI will give highest priority for an inspection when the operator is preparing for a
potential flight dispatch strike which could turn into an actual strike.
Special emphasis will be given on the training of personnel the air operator intends to
use to perform the duties of the striking flight dispatch
FDI will inspect the entire approved cabin crew initial training program by the
operator when training replacement flight dispatch
FDI will notify immediately the air operator of any deficiencies and request corrective
action.
FDI, along with other concerned civil aviation Inspector conducting appropriate
inspections on the air operator, will submit to the Directorate of Flight Standard &
Regulations, the following information:
Overview of operator’s operation, cancelled flights, bases where the replacement
flight dispatch training is being conducted etc.The approximate number of flight
dispatch available for duties.The type of inspections being carried out on training,
scheduled flights, chartered flights Deficiencies noted and corrective actions
requested Follow-up actions and status of previous discrepancies Remarks on any
note worthy incidents Personal opinions about the strike issues shall not be
expressed in public or otherwise.

5.14 INSPECTION REPORTS

Reports are a standardized method of documenting information and findings during
inspection activity. The effectiveness of a report depends on the flow of timely,
accurate, concise, factual and relevant information formatted so that matters requiring
attention can be easily identified and acted upon.
All inspection forms/checklists must be thoroughly completed and submitted
immediately after each inspection using the appropriate ones. This is to avoid the
possibility of omitting information. It is recommended that the flight dispatch
form/checklist be completed during the ramp/in-flight inspection process or
immediately after the flight.
If the report form or checklist is insufficient to document all inspection findings, the
additional information such as: the air operator, flight number, aircraft number and or
registration, sector flown, captain and other crew’s name and date etc.
Information can be provided in an attachment to the report which should also contain
the same FDI shall document all the facts on the inspection form/checklist including
supporting information and references while observing a regulatory violation or non-
compliance to the operator’s approved procedures.
POI/FOI will be notified and steps to effect the immediate corrective actions and
subsequent follow-up will be initiated.
The advice of the findings to the operator when discrepancies or non-compliances
occur and the correspondences thereon must be thorough and accurate and include the
following items:
The date and type of inspection
Identification of aircraft, crew, equipment involved, flight leg etc

Description of the findings
Specific regulatory references or approved procedures, where applicable. Details of
the requirements for corrective actions and the date thereof Correspondence
regarding an inspection should be action promptly to enable the air operator to
investigate and take appropriate corrective action/s.
Request for confirmation of the corrective action/s taken by the operator.
Completed inspection reports and any attachments thereto, are to be distributed

according to procedures including the Principal Operations Inspector and the concerned
air operator

5.15 BASE INSPECTIONS
OBJECTIVE
Base inspections are carried out with a view to obtaining an overall picture of air
operator’s facilities, personnel and infrastructure. The depth of a base inspection will
depend on the complexity of the air operator's operation and will take into account the
reason for the base inspection, e.g. an inspection during an audit or an inspecti on of a
long established operator.
Base inspections are conducted at Flight dispatch bases and training bases.
5.15.1 BASE INSPECTION FREQUENCY
Base inspections are conducted at t h e base and training center during an

operator’s audits.
Any time due to regulatory requirements.
Base inspections frequencies are outlined in periodic surveillance program by

CAAB.
5.15.2 BASE INSPECTION PROCEDURES

Base inspection will entail inspection of any number of the following areas, as
applicable to the operator.
INTERVIEWS- Operator’s key personnel are to be interviewed to obtain an overall

picture of the operator’s operations and to find out their depth of knowledge of
regulatory requirements.
Although titles of the job holders will vary from one operator to another, the person
shown on the flight dispatch/training Hand Book or a person of an equivalent rank
should be interviewed.
JOB DESCRIPTIONS- Review job descriptions of the interviewed personnel to

determine that they correspond to the current work being done.
ORGANIZATION CHART- Review the organ gram or the organizational chart to

determine that it is still representative of the current organizational structure.
PUBLICATIONS- Check that the air operator has the necessary publications and has
a distribution list showing the availability of all documents to all concerned including
flight dispatch
Check that the documents are up to date e.g applicable regulatory Hand Books/
standards Hand Books etc and that these Hand Books are quickly accessed when
required.
HOURS- Determine the hours the base office is staffed and the availability of key
personnel for flight dispatch during and after the office hours.

FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK & STANDARD

BULLETINS- Check information how the above documents and amendments
thereto & Standard bulletins/circulars are issued to cabin crew and if extra copies of
the same are available at the base.
FLIGHT DISPATCH IN-FLIGHT REPORTS- Check, at random, how flight dispatch

in-flight reports are dealt with and whether copies are available at base. Record
pertinent data and record those reports that contain Standard-related problems.
FLIGHT DISPATCH MAIL FACILITY- Spot check flight dispatch mail receiving
facility if all amendments/ Standard circulars/bulletins are picked up by flight
dispatch in a timely manner. Check if emailing or mobile phoning system is
introduced and/or working.
FLIGHT DISPATCH STRENGTH AT BASE, FLIGHT DISPATCH

COMPLEMENT FOR FLIGHT DUTIES & FLIGHT DISPATCH FDTL - Check
number of required flight dispatch at the base, number of flight dispatch for each
aircraft type requirement, the number of scheduled departure and arrival of flights.
Check roistering or crew detailing system for the purpose of FDTL findings i.e Duty
Periods/Hours, Flight Duty Periods/Hours, Rest Periods/Hours on
daily/monthly/quarterly/yearly basis as per approved standards.
For the purpose of Calculating FDTL, FDI will visit the Base station of the operator
and the concerned Crew scheduling department during annual(AOC) or programmed
periodical(announced/surprise) surveillance visits.
Will consult/refer to the provisions of CAAB approved ANO OPS read with
operator’s CAAB approved FDM for compliance or violation of FDTL.
Will record and send the finding/s in the inspection report to the operator for
compliance within the prescribed time frame.
Will keep completed documents for record and reference.
ANO OPS can be found in the IHB6-2.
Check FDM whether approved, the current issue updated/amended as per requirement
and properly distributed.
Check flight dispatch Briefing Room for facilities, flight dispatch reporting time and
system, flight dispatch pre-flight briefings.
CHECK-IN PROCEDURES- Spot check check-in procedures for items relating to
Standard to ensure that they correspond to information as contained in cabin crew
Standard/training Hand Book i.e. carry-on baggage control program, exit row seating,
Infants, special care passengers etc
AIRCRAFT JOURNEY LOGS/CABIN LOG BOOKS- Spot check closed aircraft

journey log books and cabin log books for entry of snags regarding
Standard/emergency equipment and the associated corrective actions.
The aircraft journey logs can also be used to verify flight dispatch complement
against passenger load and FDTL of flight dispatch

TRAINING CENTER - At the air operator’s own or hired training center, assess
training facilities, classroom environments, classroom training /teaching aids,
Availability of all aircraft identical hands-on Standard/emergency equipment,
snagging procedures, trend analysis of failures and corrective measures etc.
TRAINING RECORDS- Verify that training records are properly maintained in a
database or permanent registers and that each flight dispatch has his/her own
individual training folder containing all records according to company policies and
procedures While reviewing training records, select records at random and document
those records that contain discrepancies.
While reviewing training records and qualifications of flight dispatch instructors,
ensure that they have the currency or validity of their instructorship and that they are
qualified to teach the approved course, subject and the aircraft type.
If the flight dispatch instructors participate or participated in some training courses or
systems as trainees, it should also be noted.
COMPANY DEBRIEFING- AT the end of the base inspections, the concerned
manager/s is to be debriefed on the findings. The company is also to be notified of the
findings in writing.
Complete the relevant inspection form/checklist and forward the same to the Principal
Operations Inspector.
5.15.3 BASE INSPECTION SUMMARY REPORT
While submitting the air operator’s base inspection report, FDI should prepare a clear,
concise and factual report of the findings. The following items are to be included in
base inspection summary.
Name of the operator
AOC number
Aircraft type/s
Base station office
Base station training center
Base station ops center
Date of base station inspection
Reason for inspection
Manager/supervisor and other personnel interviewed
Base hours and availability of key personnel
Base station flight dispatch numbers, flights, flight log reports, FDTLs
etc
In-flight report maintenance and follow-up procedure
Dissemination of Standard/other information to flight dispatch at base/briefing
room
Cabin crew Standard/training Hand Book- up to date with approved amendments and
distribution.
Description of training center and classroom- facilities, training/ teaching aids.
Training courses, duration, trainees
Training records
Availability and maintenance of Standard/emergency equipment for
training
Any other findings

5.16 OPERATIONAL AUDIT POLICY & PROCEDURES
OBJECTIVE
CAAB‘s Operational audit policy is to conduct periodic evaluations of operations
involving all commercial operators operating in Bangladesh.
CAAB carries out operations audit on the certificated air operators to ensure
compliance with Rule of CAAB and standards and to maintain an acceptable level of
aviation Standard.
An audit is normally conducted by a team of Inspector representing all components
of flight operations.
An audit involves an in-depth examination of the organization, assigned

responsibilities, Hand Book procedures and actual practices of an air operator and
training organizations.
5.16.1 AREAS OF AUDIT INSPECTION

An air operator may be accessed through a regulatory audit inspection on the following
functional areas:
Previous areas
Company Hand Books
The publications library
Management personnel and ops co-ordination
Aircraft inspection
Aircraft documentation
The minimum equipment list
Flight dispatch equipment
Flight dispatch training
program Flight dispatch
training records Flight
dispatch training facilities
Flight dispatch instructor/examiner/trainer competency check
Flight dispatch competency check of operational Standard and emergency

procedures, both initial and recurrent courses of all approved subjects.
Flight operation inspection and line check of cabin crew/cabin crew
instructor/examiner/trainer
FDTL of flight dispatch- check for crew complement, minimum days off, minimum
rest periods, daily duty hours, flight time duty hours, monthly cumulative duty hours,
excess of flight and duty time limitations, conformance of flight and duty roster as per
State regulations/limitations.
The nature, scope, depth, frequency and complexity of a regulatory audit will vary in
each case of operator’s scope of operations and the resultant circumstances.

5.16.2 APPLICABILITY
CAAB’s policies & procedures as contained in OPERATIONS AUDIT CHECKLIST
2nd edition, February, 2008 and Forms/Checklists as contained in chapter 6 (Annexes)
of FDIHB are to be applied when conducting an audit inspection.
5.17 REGULATORY SERVICES- ENFORCEMENT OF FLIGHT

DISPATCH REQUIREMENTS
FDI will find it impossible to work separately and in isolation of the regulatory
services of other Inspector when non-compliance has been detected and therefore
will liaise with other regulatory services directorate for conducting an effective
compliance plan.
After detection of a violation of a regulation, FDI must carry out a preliminary

investigation and gather appropriate evidence for preparing the ground for a
comprehensive investigation. The purpose and the findings of the preliminary
investigation are to determine whether the alleged violation warrants further
investigation.
PRELIMINARY INVESTIGATION PROCEDURES

FDI should do:
Preserve perishable evidence and documents

Where possible, take photographs of all objects that cannot be secured or moved.
Record all possible violations, even borderline offences.
Record the names of all witnesses that were present or may have information
Record date, time and location
Take notes immediately preceding and following the offence
All witnesses on hand should be interviewed and statement obtained
Keep an accurate set of notes in chronological order
Submit findings to the Director Flight Standard & Regulations through the
Principal
Operations Inspector
CAAB Enforcement Policy Hand Book describes the policies and procedures to be
followed in compliance with CAR.

5.18 REFERENCE PUBLICATIONS FOR FDI

FDI will be provided with a copy of the Flight dispatch Inspector Hand Book
(FDIHB) and its associated amendments for his or her guidance, reference and
functions.
FDI will have a copy of each of the air operator’s:
Flight dispatch Standard Hand Book or Flight dispatch Training Hand Book Training Program.
Flight dispatch Standard Operating Hand Book, if
available Standard Emergency Procedure Hand
Book, if available DGR/First Aid/Security Hand
Book, if issued separately Quick Reference Book
Any other relevant reference book/Hand Book
FDI will have with him/her readily available the following documents: CAR/ANOs
IHB All Flight dispatch Circulars/ Orders etc
FOI Handbook
AOC Pamphlet
AOC Audit Checklist AOC
Renewal Checklist Operations
Inspection Hand Book
ITS Hand Book

APPENDICES- CHAPTER 6
APDX LIST OF A P P E N D I C E S 1 - 2 2 Page No.
1 RAMP (FLIGHT DISPATCH) INSPECTION CHECKLIST 111
2 RAMP (SAFA-FLIGHT DISPATCH) INSPECTION CHECKLIST 112-113
3 AIR OPERATOR MAIN BASE / STATION INSPECTION CHECKLISTS 114-116
4 FLIGHT DISPATCH TRG CENTER APPROVAL/ INSPECTION CHECKLISTS 117-119
5 FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK ASSESSMENT CHECKLIST 120-122
6 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINERSELECTION & APPROVAL CRITERIA 123-125
7 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINEREVALUATION CHECK LIST 126-127
8 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINER SELECTION CHECK LIST 128-129
9 FLIGHT OPERATION OFFICER’S LOG BOOK 130-144
10 DUTY TIME, REST PERIOD ETC OF FLIGHT DISPATCH 145-148
11 FLIGHT DISPATCH / FLIGHT OPERATIONS OFFICER’S HAND BOOK INSPECTION CHECKLIST 149-153
12 OPERATIONAL CONTROL INSPECTION CHECKLIST 154-157
13 VALIDATION OF LICENCES OF FLIGHT OPERATIONS OFFICERS/ F LIGHT DISPATCH 158-160
14 AIR OPERATOR SURVEILLANCE (OPERATIONS CONTROL) 161-178
15 FLIGHT PREPARATION & TRIP RECORDS GUIDE 179
16 AIR OPERATOR OPERATIONS BASE SUPPORT STRUCTURE GUIDE 180-181
17 AIR OPERATOR MAIN BASE INSPECTION GUIDE 182-189
18 AIR OPERATOR OPERATIONS CONTROL INSPECTION GUIDE 190-192
19 AIR OPERATOR DISPATCH HAND BOOK INSPECTION GUIDE 193-196
20 DISPATCH QUALIFICATION INSPECTION GUIDE 197-198
21 DISPATCH FACILITIES AND SUPPORT INSPECTION GUIDE 199
22 AIR OPERATOR’S OPERATIONS CONTROL CENTRE DIAGRAM 200

CHAPTER 6
Appendix-1
RAMP (FLIGHT DISPATCH) – Proof of Inspection

Date: Place:
Inspect ion Start Time: Inspect ion End T ime: Pilot in Command: F/O:
Operator:: AOC no:
Route fro m: Flight no:

Civil Aviat ion Authorit y, Bang ladesh
Route to: Charterer’s state: Headquaters,Kur mito la,Dhaka-1229
Phone: +880 2 8901406
Flight type: Chartered t ype: Registrat ion mark: Fax: +880 2 8901418
E-mail: dfsrcaab@bracnet.net
Aircraft type Aircraft configurat ion Construction no: AFTN: VGHQYAYR
Flight dispatch In-charge:: Other flight dispatch name:: Legends: S=Sat isfactory; U=Unsat isfactory ;C=Comment; NA=Not Applicable
NC=Not Checked; In case o f U or C, FDI must use the “Co mment Box”.
Cabin crew State of licensing ( if available and/or applicable )
FLIGHT DISPATCH Check Remark Check Remark Check Remark

1. Flight dispatch(Chief/others) 16. Lavatory condit io ns/doors/locks 28. Portable Oxygen Bottles
2. Flight dispatch operational 17. Lavatory S mokes Detectors/ Fire Ext inguishers 29. Extensio n/ Infant Seat Belts
Documents
3. General Internal cond it io ns 18. Emergency First aid kits 30. Extra Adult/Infant Life Vests
4. Flight dispatch seats, seat belts Emergency Medical kit s 31. Saft y Demo Pouch
Harnesses/ Rest Areas
5. Passenger seat belts, Seat/ Universal Precaut ion kits 32 Any other required checks
Ar mrest
6. Seat capacit y (cabin Daily-use First aid kit s condit ions/ revisio n a)
crew/passengers/) Dates
7. Minimum Flight dispatch 19. Hand Fire Ext inguishers/ PBEs b)
Required
8. Standard of Passengers’ carr y- 20. Life Jackets/ Flot ation Devices c)
on baggage/ Overhead Bins
9. Standard Instruction 21. Escape S lides/ Life Rafts
Cards/ Seat pockets
10. Standard/Storage of Cabin 22. Power Megaphones
Crew carr y-on baggage
11. Galley condit io ns 23. ELTs/ Other signaling devices
12. Meal/Bar Carts locks/ 24 Flash Lights

wheels/ brakes/ Latches
13. Cabin passengers’ general 25 Emergency Exit s Light ings / mark ings
infor mat ion And Appearance
14. Cabin passengers’ general 26 Floor Escape Emergency lights
infor mat ion And E mergency
signs
15. Access to Emergency to 27 Fixed Oxygen Supply (Flight dispatch and
Door/ Over wing Exits, passengers)
Indicators ,operating
instruct ions
Addit io nal Remarks, if any.
Act ions Taken FDI’s Co mment Box

(3c) Aircraft detained by inspect ing NAA
(3b) Corrective act ions before flight
(3a) Restrict ions on the aircraft operations
(2) Informat ion to the authorit y and operator
(1)Informat ion to the captain FDI /name(s) and signature(s) Captain’s name and signature (*)
(0)No remarks Name Signature
Maintenance check required
Legend: (1) DD.MM.YYYY, (2) Local T ime, (3) Name/ 4 L C, (4) Flight Type : S -Schedule, C-Charter, O-Other, (5)A/C configurat ion : P-Pax, F-Flight- Combi, (6) Std: I-ICAO, A-EU,N-Nat ional-Manufacturer, O-Other, (7)
Where applicable : CKD-Checked , RMK-remark
This report represents an indicat ion of what was found on this occasio n and must not be construed as a determinat ion that the aircraft is fit for the intended flight. Data submitt ed in this report can be subject to changes for correct wording
upon entering into the SAFA database.
(*) Signature by any member of the crew or other representat ive o f the inspected operator does in no way imply acceptance o f the listed findings but simply a confir mat io n that the aircraft has been inspected on the date and at the place
ind icated on this document.

Appendix-2
SAFA (FLIGHT DISPATCH) – Proof of Inspection

Date: Place:
Inspect ion Start Time: Inspect ion End T ime: Pilot in Co mmand: F/O:
Operator:: AOC no:
Route fro m: Flight no: Civil Aviat ion Authorit y, Bang ladesh
Headquaters,Kur mito la,Dhaka-1229
Route to: Charterer’s stat e: Phone: +880 2 8901406
Fax: +880 2 8901418
Flight type: Chartered t ype: Registrat ion mark:
AFTN: VGHQYAYR
Aircraft type Aircraft configurat ion Construction no:
Flight dispatch In-charge:: Other flight dispatch name:: Legends: S=Sat isfactory; U=Unsat isfactory ;C=Comment; NA=Not Applicable
NC=Not Checked; In case o f U or C, FDI must use the “Co mment Box”.
Cabin crew State of licensing ( if available and/or applicable )
CABIN SAFETY Check Remark Check Remark Check Remark

1. Cabin crew(Chief/others) 16. Lavatory condit io ns/doors/locks 28. Portable Oxygen Bottles
2. Cabin crew operational 17. Lavatory S mokes Detectors/ Fire Ext inguishers 29. Extensio n/ Infant Seat Belts
documents
3. General Internal cond it io ns 18. Emergency First aid kits 30. Extra Adult/Infant Life Vests
4. Cabin crew seats, seat belts Emergency Medical kit s 31. Safet y Demo Pouch
Harnesses/ Rest Areas
5. Passenger seat belts, Seat/ Universal Precaut ion kits 32 Any other required checks
armrest
6. Seat capacit y (cabin Daily-use First aid kit s condit ions/ revisio n a)
crew/passengers/) dates
7. Minimum Cabin Crew 19. Hand Fire Ext inguishers/ PBEs b)
required
8. Safet y of Passengers’ carr y- 20. Life Jackets/ Flot ation Devices c)
on baggage/ Overhead Bins
9. Safet y Instruction Cards/ 21. Escape S lides/ Life Rafts
Seat pockets
10. Safet y/Storage of Cabin 22. Power Megaphones
Crew carr y-on baggage
11. Galley condit io ns 23. ELTs/ Other signaling devices
12. Meal/Bar Carts locks/ 24 Flash Lights
wheels/ brakes/ Latches
13. Cabin passengers’ general 25 Emergency Exit s Light ings / mark ings
infor mat ion And Appearance
14. Cabin passengers’ general 26 Floor Escape Emergency lights
infor mat ion And E mergency
signs
15. Access to Emergency to 27 Fixed Oxygen Supply (Cabin Crew and
Door/ Over wing Exits, passengers)
Indicators ,operating
instruct ions
Addit ional Remarks, if any.
Act ions Taken CSI’s Co mment Box
(1)Informat ion to the captain CSIs /name(s) and signature(s) Captain’s name and signature (*)
Legend: (1) DD.MM.YYYY, (2) Local T ime, (3) Name/ 4 L C, (4) Flight Type : S-Schedule, C-Charter, O-Other, (5)A/C configurat ion : P-Pax, F-Flight- Combi, (6) Std: I-ICAO, A-EU,N-Nat ional-Manufacturer, O-Other, (7)
Where applicable : CKD-Checked , RMK-remark
This report represents an indicat ion o f what was found on this occasio n and must not be construed as a determinat ion that the aircraft is fit for the intended flight. Data submitt ed in this report can be subject to changes for correct wording
upon entering into the SAFA database.
(*) Signature by any member of the crew or other representat ive o f the inspected operator does in no way imply acceptance o f the listed findings but simply a confir mat io n that the aircraft has been inspected on the date and at the place
ind icated on this document.

Appendix-2-A
OPS (Combined) RAMP/SAFA Proof of Inspection
Date: Place:
Inspect ion Start Time: Inspect ion End T ime: Pilot in Co mmand: F/O:
Operator:: AOC no:
Route fro m: Flight no:

Civil Aviat ion Authorit y, Bang ladesh
Route to: Charterer’s state: Headquaters,Kur mito la,Dhaka-1229
Phone: +880 2 8901406
Flight type: Chartered t ype: Registrat ion mark: Fax: +880 2 8901418
AFTN: VGHQYAYR
Aircraft type Aircraft configurat ion Construction no:
Flight dispatch In-charge:: Other flight dispatch name:: Legends: S=Sat isfactory;U=Unsat isfactory ;C=Comment; NA=Not Applicable
NC=Not Checked; In case o f U or C, Inspector must use the “Co mment Box”.
Flight Crew/Cabin crew State of licensing
A Flight deck Check Remark Flight crew Check Remark C. Aircraft condition Check Remark
1. General condit io n 20. Flight crew licence 1. General external condit io n
2. Emergency exit Journey log book/technical log. 2. Doors and hatches
3. Equipment 21. Journey log book or equivalent 3. Flight controls
Documentation 22. Maintenance release 4. Wheels, lyres and brakes
4. Hand Books 23. Defect notificat ion and rect ificat io n 5. Undercarr iage skids / floats
5. Checklists Preflight inspect ion 6. Wheel well
6. Radio navigat ion charts 7. Power plant and pylo n
7. Minimum equipment List B Standard /Cabin 8. Fan blades
8. Certificate of Registrat ion 1. General internal condit io n 9. Propellers, Rotors (main &
tail)
9. Noise cert ificate (where 2. Cabin attendant’s seat and rest area 10. Obvious repairs
applicable)
10. A.O.C. 3. First aid kit /emergency med ical kit 11 Obvious unrepaired damage
11. Radio licence 4. Hand fire ext inguishers 12 Leakage
12. Certificate of Airworthiness (C 5. Life jackets /floatat ion devices
of A)
Flight data 6. Seat belts and seat condit ions D Cargo
13. Flight preparation 7. Emerg. Exit, light ing and marking, torches 1. General condit io n of cargo
compart ment
14. Weight and balance sheet 8. Slides / life-rafts / ELT 2. Dangerous goods
Standard equipment 9. Oxygen supply (Flight dispatch and pax.) 3. Standard of cargo on board
15 Hand fire ext inguishers 10. Standard instructio ns
16 Life jackets/flot at ion device 11. Flight dispatch members E General
17 Harness 12. Access to emergency exit s 1. Addit io nal Checks
18 Oxygen equip ment 13. Standard of passenger baggage’s
19 Flash light 14. Seat capacit y
Addit ional Remarks, if any.
Act ions Taken Inspector’ Co mment Box

(1)Informat ion to the captain Inspector(s)’s code(s) /name(s) Captain’s name and signature (*)
Legend:
(1) DD.MM.YYYY, (2) Local T ime, (3) Name/ 4 L C, (4) Flight Type : S-Schedule, C-Charter, O-Other, (5)A/C configurat io n : P-Pax, F-Flight- Combi, (6) Std: I-ICAO, A-EU,N-Nat ional-Manufacturer, O-Other, (7) Where
applicable : CKD-Checked , RMK-remark
This report represents an indicat ion of what was found on this occasio n and must not be construed as a determinat ion that the aircraft is fit for the intended flight. Data submitt ed in this report can be subject to changes for correct
wording upon entering into the SAFA database.
(*) Signature by any member of the crew or other representat ive o f the inspected operator does in no way imply acceptance o f the listed findings but simply a confir mat io n that the aircraft has been inspected on the date and at
the place ind icated on this document.

Appendix- 3
AIR OPERATOR BASE STATION ( FLIGHT DISPATCH)
CHECKLIST
Operator: Base Location:
Name of the Accountable Manager: Designation: Department:
Date of Inspection: Name & signature of Flight dispatch Inspector
ITEMS CAR/ANO OBSERVATION

STAFFING & ORGANIZATION
Management structure
Department staffing
Systems for provision of information

BASE FACILITIES
Adequacy of office services
Briefing Rooms:
Seating
Lighting
Notice Boards
Operations library
Circulars displayed
Circular distribution
(Procedure &Monitoring)
Roster information
Procedure/Follow up of Flight Reports
Availability of Various forms

BUILDING
Exit Signs
Fire Extinguishers

Appendix- 3-A
AIR OPERATOR BASE STATION ( FLIGHT DISPATCH )

CHECKLIST
CREW RECORDS CAR/ANO
Records of Flight dispatch FDTL-Flight
dispatch duty rosters, flight dispatch
complement(all types),duty periods,flying duty
Records of Initial/ Recurrent/Refresher
Courses, any other Standard
emergency course(SEP)/Standard-
Class room trainings/Line check records of
operating flight dispatch & flight dispatch
instructors/
Recency checks (if applicable)
Records of recurrent Fire/Wet/Evac Drills
OPERATIONS HAND BOOK

Purpose and scope of Hand Books
List of Hand Books comprising

operations Hand Book
Hand Books to be carried on aircraft

Responsibility for Hand
Book amendment/revisions
Distribution of Hand Books and
amendments/revisions
MANAGEMENT ORGANIZATION/LINE OPERATIONS
All executives— duties and responsibilities
Duty roster, Is the position being manned 24x7
Flying hours/ Recency for management

Personnel
Does operator ensure that each flight is
Appropriately manned?
Does the operator ensure that the required
Comprehensive flight briefings are carried out
Update of Standard information
Latest Standard Circular issued

Appendix- 3-C
AIR OPERATOR BASE STATION ( FLIGHT DISPATCH ) CHECKLIST
CREW TO BE CARRIED CAR/ANO OBSERVATION

Composition of crew( aircraft type)
Minimum number of flight dispatch (aircraft

REPORTING SYSTEM
Is there a flight dispatch reporting
system regarding any Standard/Any
other issue Occurred on flight
Are these reports distributed to concerned
departments/managers
Is there a formal feedback process and are
Actions taken without delay to eliminate
detected non compliances and ensure
corrective and preventive actions are carried
out.
How is this recorded and controlled
OPERATIONS CONTROL & SUPERVISION
Are there regular documented flight
Operations meetings and reviews?
Is flight dispatch included in these meetings
And reviews?
Are minutes kept and is there a control/
feedback system enabling concerns to be
addressed to Senior management and to ensure
corrective and preventive actions are carried
out as necessary
Are flight dispatch/ operation personnel
receiving Standard/ operational information
in a timely manner

Appendix-4
FLIGHT DISPATCH TRAINING CENTER APPROVAL/INSPECTION CHECKLIST
Operator: Location:
Name of the training Center: Type of Approval: Initial/ AOC Renewal/ATO

Renewal/Special Audit Inspection
Name of the Accountable Manager: Date of Inspection:
1. GENERAL REVIEW
S.NO ITEM CAR/ANO Ref YES/NO Observations
1.1 Training schedule (including

dates and types of training are
provided for)
1.2 Lesson plans for initial, annual,
refresher and type and
difference training
1.3 Hand Books – Training Hand Book,
SEP
1.4 Examination knowledge
questions and answers, including
practical assessments
2. FLIGHT DISPATCH TRAINING ROOM INSPECTION
S.NO ITEM
2.1 Is the Training Room large
enough to accommodate the number of
planned trainees
2.2 Is the Training Room equipped
with a white board
with an OHP or equivalent

with a table/desk and a suitable chair
for each individual

Appendix- 4-A
3. TRAINING PORTABLE EMERGENCY EQUIPMENTS INSPECTION

3.1 Is the centre equipped with all
the portable emergency equipments
carried on board (list the equipments
with their numbers)
1
10
11
12
13
4. FLIGHT DISPATCH TRAINING RECORDS

S.NO ITEM
4.1 Are flight dispatch training
records maintained as

Appendix- 4-B
5. FLIGHT DISPATCH PRACTICAL TRAINING

5.1 Is the operator equipped to
carry out training in its own
facility?
5.2 Is the operator carrying out the
training at an outside facility?
5.3 If yes (5.2) is the facility
approved by the CAAB?
5.4 Fire Drill - venue, policy and
procedures conform with
the CAAB requirements?
5.5 Ditching Drill- venue, policy and
procedures conform with the
CAAB requirements?
5.6 Slide Drill –venue, policy and
procedures Comparable to
aircraft type/s ?
6. FLIGHT DISPATCH INSTRUCTOR
S.NO ITEM
6.1 Are the instructors approved by
CAAB to carry out instructions for
the aircraft types?
Any other observations/remarks:
Approval Granted: YES / NO

If No; Reasons:
PLACE:
NAME & SIGNATURE OF FLIGHT DISPATCH
INSPECTOR: DATE:

Appendix-5
FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK ASSESSMENT CHECKLIST
Operator: Location:
Date Submitted: Hand Book Issue Number:
Standard/Training Accountable Manager Purpose: Initial/AOC Renewal/Addition, Correction,

Amendment etc
Item – 1: Does the Hand Book contain information on the following items?
1.1 T h e S t r u c t u r e o f the Training Organization
Satisfactory Unsatisfactory
1.2 Method of promulgation Satisfactory Unsatisfactory
Item—2: For each flight dispatch course:

2.1 Training Program Outline Satisfactory
Unsatisfactory
2.2 Duration Satisfactory Unsatisfactory
2.3 Syllabus as per CAAB requirements Satisfactory Unsatisfactory
2.4 Completion Standards Satisfactory

Unsatisfactory
Item—3 For Aircraft visit, Familiarization Flight and Proficiency Check:

3.1 Aircraft Visit
3.1.1 Course Outline Satisfactory Unsatisfactory
3.1.2 Syllabus as per CAAB requirements Yes No
3.2 Familiarization Flight and Proficiency Check

3.2.1 Procedure Satisfactory Unsatisfactory
3.2.2 Completion Standards Satisfactory Unsatisfactory
3.2.3 At least one check of Competency in each calendar year

Yes NO

Appendix- 5-A
FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK ASSESSMENT

CHECKLIST
Item—4: For each type of Instructor (tick as appropriate):
4.1 Minimum Requirements Satisfactory Unsatisfactory
4.2 Qualification Process Satisfactory Unsatisfactory
4.3 Completion Standards Satisfactory Unsatisfactory
4.4 CAAB approval process Satisfactory Unsatisfactory
Item—5:
5.1 Minimum crew requirements/ qualifications for specified types of trainings
Item 6: Methods of conducting following practical training and standards to be

achieved:
6.1 Aircraft Exit Operation Drill Satisfactory Unsatisfactory
6.1 Ditching Drill Satisfactory Unsatisfactory
6.3 Aircraft Slide Drill Satisfactory Unsatisfactory
6.4 Live Fire Fighting Drill Satisfactory Unsatisfactory
6.5 All drills conducted once every three years, are in accordance with CAAB requirements
Yes No
Item—7:
7.1 Procedure to be followed in case of failures

Appendix- 5-B
FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK ASSESSMENT

CHECKLIST
Item—8: Training Facilities:
8.1 Classroom size and facilities as per CAAB requirements

Yes
No
8.2 Emergency Equipment as per Aircraft Type/s

Yes No
8.3 Adequate number and type of training Aids Sat Unsat

Completion Record:
All contents are in accordance with CAAB requirements and approval of the Standard/ Training
Hand Book is recommended
All required corrections or additions have been included and approval of the
Standard/Training Hand Book is recommended
Any Other Comments:
Name & Signature of the Flight dispatch
Inspector: Date
General:
1. To be filled up while assessment of the training Hand Book submitted.
2. For every Sat/Unsat selection, a brief comment must be recorded.

Appendix- 6
CAAB selection process and approval criteria for flight

dispatch ground instructors/examiners/trainers
Aspiring flight dispatch members desirous of becoming flight dispatch

instructor/examiners/trainers shall undergo a selection process designed to assess that the
individual’s knowledge, capability and competency are suitable for instructor’s role and to
determine the person’s motivation.
In addition, selection of an instructor will be based on criteria intended to define a proven

capability in the subject for which he/she expects to instruct in accordance with the desired
competencies.
Selection Criteria
1. For the purpose of flight dispatch ground instructor/trainer/examiner selection/approval

for appointment by air operators, the following requirements shall be satisfactorily fulfilled.
2. All candidates should hold a flight dispatch qualification for which the privilege to
instruct is being sought.
3. The candidates meet at least the minimum flight dispatch experience and knowledge and
other requirements as outlined below.
4. Has satisfactorily passed the initial flight dispatch training course
5, Holds the qualifications required to serve as a flight dispatch
6. Holds the minimum graduation degree
7. Has high English language proficiency
8. Has qualified in CAAB required I.T (Instructional techniques) course
9. Has proficiency in the management of CBT(computer-based training) i.e lecture delivery,

use of OHP, power presentation etc.
10, Has at least 2 years continual flying experience in Turbo-Prop aircraft and at least 5 years
continual flying experience in Jet aircraft
OR
Has a total of 10 years of flying experience as a flight dispatch
11. Has satisfactorily completed the appropriate training phases for the aircraft including
recurrent and difference training as an operating flight dispatch

12. Has satisfactorily completed appropriate competency and recency of experience checks
as a flight dispatch
13. Has satisfactorily completed the applicable initial or transitional training programme and
CAAB approved and observed proficiency checks.
14. Has completed the curricula approved by CAAB for those functions he/she is required to
serve, in the following manner:
15. Has satisfactorily conducted training classes for a minimum of 4 hours each of 4 flight
dispatch course subjects under supervision of CAAB approved equivalent subject instructor.
16. Has undergone practical instructional checks on operational Standard and functional
activities of operating flight dispatch on flights comprising of a total of 8 sectors out of which
6 in domestic sectors( flying time minimum 30 minutes) and at least 2 sectors on international
routes under supervision of CAAB approved equivalent subject instructor.
Approval criteria
1. Operators seeking CAAB approval as cabin crew instructor/examiner/trainer for their

aspiring suitable flight dispatch, shall submit letter through the director of flight operations or
chief of training or head of the training organization or the flight dispatch department to
Director Flight Standard & Regulations.
2. The letter should contain all required information and particulars of the candidate/s
including years and experience of service and subject/s or areas intended for CAAB approval.
3. Evidences (copies) of all documents/certificates must be duly attested by the concerned

head with signature and seal.
4. CAAB may ask for any other paper/document/certificate etc in relevance to the approval
process.
5. In case of renewal/revalidation of existing instructorship, the incumbent shall have to

submit, 60 days (2 months) prior to the date of expiry, all papers and documents relating to
activities and performances during the currency of the previous years of validity.
6. In case of lapses of more than 2 months but less than 12 months in obtaining CAAB
approval for renewal/revalidation, the candidate will be required to give 4 demonstrative
class lectures of 2 hours each in the relevant area/s under the supervision of a CAAB
approved equivalent instructor.
7. In case the lapsed period is more than 13 months or more from the date of expiry, the
candidate shall have to complete the full requirement circle.

8. An approved instructor may apply for new subjects or areas along with renewal of existing
subjects/areas with all documentary evidences for CAAB’s approval process.
9. The initial period of validity for the new entrants will vary from 1(one) to 2(two) years
depending upon the candidate’s instructional capability on the aircraft type/s and minimum
pass marks obtained based on FDI Evaluation Checklist Annex 9 of IHB6-2 after the
required ground test(class room demonstration)
10. On expiry of the initial period of validity, for extension/renewal/re-validation of the flight
dispatch instructorship, the incumbent, on selection, shall have instructional capability tests
(ground test or class room demonstration & flight test or line check) on the aircraft type/s
and the minimum pass marks obtained based on IHB6-2 Annexes 9 & 10 Evaluation
Checklists. A further extension of 2/3 years may be given.
11. After satisfactory completion of 2 extensions, a maximum period of 5 years of validity

will be authorized.
12. All approved flight dispatch ground instructors/trainers/examiners shall have

periodical ground and flight test( class room & line check) under an established surveillance
programme by CAAB to be conducted by FDI to ensure that theappointed
instructors/trainers/examiners maintain their competency with respect to their delegated tasks
and evaluated under Annexes 9 & 10 Checklists of DIHB.
13. The selected/approved cabin crew ground instructors/trainers/examiners shall

demonstrate their knowledge, skills and qualifications during their approved period of
currency when checked/inspected during audit/periodical inspection in class-room or on
board ( ground or flight test) through 2 Checklists of Annexes 9 & 10 of IHB6-2.
14. The applicability of the approval criteria above shall not be effected for those flight
dispatch ground instructors/trainers/examiners who, though not having flight dispatch
background and who, prior to base year 2011, were already CAAB approved flight dispatch
instructors, having acquired high degree of knowledge, skill and competency with respect
to their delegated tasks over the years and subsequently given extension/renewal after every 5
years.
15. However, For further extension/renewal/re-validation of their instructorship from 2017

onwards, they will be under the purview of paras of the approval criteria above.
16. For aircraft type technical training only, CAAB approved subject matter ground
instructor may be authorized to conduct such training that deals with his/her area of
expertise.
17. Approval may be given on one single type of instructional subject like initial or type or
SEEP and/or on all the three at one time depending on the instructional capability, knowledge
or skills on the aircraft type.
18. CAAB FDI with their previous flying experience, knowledge, skills as flight dispatch
and with instructional ability and teaching expertise, may sometimes, take introductory or
demonstrative classes or give lectures to the flight dispatch of operators when called upon to
do so by CAAB.

Appendix-7
Flight dispatch Instructor/Examiner/Trainer

Evaluation Checklist
Name of the Instructor/Examiner/Trainer :

Type of Evaluation : Initial /Extension/ Renewal / Revalidation
Type of Aircraft :
Subject /Area : Initial / Type / SEEP etc (as applicable)
Date of Evaluation :
S. No Items of Evaluation Scale of marks

1 2 3 4 5 6 7 8 9 10
1 Properly attired for the occasion
2 Self Introduction
3 Course Introduction
4 Compliance and relevance with
requirements,syllabus,topic,etc
5 Subject Knowledge and
Resourcefulness
6 Content flow well-structured
7 Organization of Thought
8 Analytical Ability
9 Self Confidence
10 Language Clarity
11 Postures and Gestures
12 Eye contacts and positive body language
with participants
13 Good listener and answers queries
diligently
14 Art of Speaking and Communication
Skills
15 Does not always read from the slides
16 Use of Conventional Audio Visual Aids
Aids
17 Appropriate use of
Illustrations/Animations

Appendix-7A
Flight dispatch Instructor/Examiner/Trainer

Evaluation Checklist
18 Use and management of CBTs

(Computer/Competency Based Training) or
Power Point Presentations
19 Courtesies extended at all opportune
Moments
20 Appropriate conclusion
Pass Mark is 70% on the average and 50% on individual item.
Marks obtained……………out of …………i.e……….%.
The candidate has passed. Satisfactory
The candidate has failed. Unsatisfactory
If Unsatisfactory ,comments by the Flight dispatch Inspector on the areas to be improved.
1.
2.
3.
Can the approval be accorded:
Yes
No
SEAL & SIGNATURE OF THE FDI
DATE:

Appendix 8
Air Operator Flight dispatch Instructor/ Examiner/ Trainer Selection

CHECKLIST
NAME OF THE CCI/EXAMINER/TRAINER: NAME OF THE OPERATOR:
FLIGHT NO: SECTOR: DATE: AIRCRAFT TYPE:
CAPTAIN: F/O: FLIGHT DISPATCH:
Sl Average Good Excellent Remarks

No
01 Dress Turn Out
02 Grooming
03 Self-Introduction
04 Language Proficiency
05 Language Clarity
06 Gen/Tech Knowledge of
Aircraft Type
07 Knowledge of Company Rules
08 Knowledge of ICAO(Cabin
Crew) Regulations
09 Knowledge of CAAB(Cabin
Crew) Regulations
10 Knowledge of
Standard
Equipment-
Types,Locations,Operations,
11 Knowledge of Phases of Flight
12 Knowledge of Flight dispatch
Pre-
13 Knowledge of Flight
Dispatch
14 Knowledge of Crew/Pax
Baggage Stowage
dispatch
FDTL-Flight Time,Flight Duty
Time,Total Duty Time, Rest
16 Knowledge of Pax EXIT
Sitting Procedures
17 Knowledge of Standard Demo
& Announcement
18 Knowledge of Crew/Pax Seat
Belt Regulations

APPENDIX-8
Flight dispatchInstructor/Examiner/Trainer
CHECKLIST
Sl Check Items Average Good Excellent Remarks
No
19 Knowledge of Pre-Take-off
Duties Of Flight
20 Knowledge of Checklist of
Bomb/Explosives/Dangerous
Devices On Board
21 Knowledge of Types of
Emergency
22 Knowledge of Cabin
Preparation for
Ditching/Crash Landing
EXITs
24 Knowledge of Types of EXIT
Operations
25 Knowledge of Slide/Raft
Operation
26 Knowledge of Types of ELT
Operations
Medical Supplies on Board
28 Knowledge of Administration
of Oxygen to Pax
29 Knowledge of Decompression
30 Knowledge of Standard
Feature
31 Knowledge of Cabin
Emergency Lights/Signs
32 Knowledge of Types of Fires
& Extinguishers
33 Knowledge of Flight-Cabin
Crew Comm Devices &
Procedures
34 Knowledge of Flight Deck
Compartment Access &
Security
dispatch
Final Remarks/ Recommendations:
Signature and seal of the
Evaluator(FDI): Date:

APPENDIX-9
FLIGHT OPERATION OFFICER’S LOG BOOK

CAAD – 642 - 2
CIVIL AVIATION AUTHORITYBANGLADESH
Flight Operation Officer’s Log Book No.
Date from
Date to

INSTRUCTIONS
1. All Flight Operations Officers/ flight dispatchs are required under CARs to maintain a log book of his
daily activities.
2. Entries should be made neatly and accurately with pen/ball point.
3. The columns given in the log book are self-explanatory.
4. The last column in the log sheet is to be signed for:

a) All supervision flights are to be signed by the supervisors
b) All check Inspector/ Examiners.

CAAD – 642-2
REF NO
PERSONAL DATA
NAME
DATE OF BIRTH PLACE OF BIRTH
PERMANENT ADDRESS
POSTAL ADDRESS (in pencil)
NA ME & ADD R ESS OF EMPLOY ERS

NOTES

YEAR NO. OF
20 AIRCRAFT CREW NAMES FLIGHT TIME
.
LDGS
DATE
MONTH TYPE REG: NO. P–1 P–2 FROM TO DEPARTURE ARRIVAL
I certify that the entries in this log are correct. THIS PAGE ⎝
BF ⎝
Signature of pilot TOTAL ⎝

IN
DAY NIGHT X – COUNTRY
STRUCTIO Ι SIGNATURE & RCC NO OF
PAX INSTRUCTOR/CAA
DAY NIGHT NAL TOTAL
FLYING EXAMINER
P–1 P–3 P–1 P–3 P–1 P–3 P–1 P–3
FLYING HOURS
GRAND TOTAL

YEAR EXERCISES/ NO.

20 AIRCRAFT CREW NAMES ROUTE FLIGHT TIME
.
ENDORSEMENTS OF
DATE REMARKS LDGS
BF ⎝
Signature of pilot Ι PASSENGER HOURS ARE NOT TO BE INCLUDED IN TOTAL FLYING TOTAL ⎝

IN
PAX INSTRUCTOR/CAA
DAY NIGHT NAL TOTAL
FLYING EXAMINER
P–1 P–3 P–1 P–3 P–1 P–3 P–1 P–3
FLYING HOURS
GRAND TOTAL

YEAR EXERCISES/ NO.
.
ENDORSEMENTS OF
DATE REMARKS LDGS
BF ⎝

IN
PAX INSTRUCTOR/CAA
DAY NIGHT NAL TOTAL
FLYING EXAMINER
P–1 P–3 P–1 P–3 P–1 P–3 P–1 P–3
FLYING HOURS
GRAND TOTAL

YEAR EXERCISES/ NO.
.
ENDORSEMENTS OF
DATE REMARKS LDGS
BF ⎝

IN
PAX INSTRUCTOR/CAA
DAY NIGHT NAL TOTAL
FLYING EXAMINER
P–1 P–3 P–1 P–3 P–1 P–3 P–1 P–3
FLYING HOURS
GRAND TOTAL

TY P E Q U A LI FI CA TI O N C E R TI FI CA TE
Vehicle/Aeroplane Type Vehicle/Aeroplane Type
Registration No Registration No
Flt Test Date Flt Test date
Result Result
Examiner Examiner
Signature Signature
Registration No Registration No
Flt Test date Flt Test date
Result Result
Examiner Examiner
Signature Signature

TY P E Q U A LI FI CA TI O N C E R TI FI CA TE
Registration No
Re
gistration No Flt Test Date Flt
Test date Result
Re
sult Examiner
Ex
aminer
Signature Signature
Registration No
Re
gistration No Flt Test date Flt
Test date Result
Re
sult Examiner
Ex
aminer
Signature Signature

APPENDIX-10
FLIGHT DISPATCHER DUTY TIMES REGULATIONS & MISCE LLANEOUS
Section Title
1 Shift and duty time
2 Reporting for duty
Rationalizes Shift Pattern of Flight dispatch/Flight

3
Control Centre
4 Shift/Work Load Change Over
5 General duties
6 Minimum Rest period
7 Duty time Limitation
8 Personal Electronic Devices
9 Physical Fitness and Psychoactive substances
1o Consumption of Psychoactive Substances

APPENDIX-10-A
1. DUTY TIMES REGULATIONS
1.1 Shift and duty time
Air Operator is to follow 08 hours duty time shift pattern in Flight

dispatch/Operations Control where a round the clock coverage is required
due to the flight movements.
1.2 Reporting for duty
All flight dispatcher of a shift shall report for duty at the scheduled time
and be prepared to take over duties assigned. The individual shall prior to
assignment be aware of his responsibility, authority and the operational
criteria associated with the particular assignment.
1.3 Rationalizes Shift Pattern of Flight dispatch/Operations Control

Center
SHIFT PATTERN SHIFT TIMING WEEKLY OFF WORKING HRS
Morning Shift 0700-1500 LT 02 (two) days GROSS 40 HRS
Afternoon Shift 1500-2300 LT
Evening Shift 2300-0700 LT

1.4 Shift/Workload change over
Shift incharge with DISPATCHER upon accepting a shift, assume

responsibility and authority over the assigned work load and shall remain
on duty until:
d. relived by another shift;
e. person on duty will remain on duty until all flights under his jurisdiction
have terminated or unless he/she has been properly relieved.
f. the shift incharge has been removed from his assignment by a shift with
qualified shift incharge.
1.5 General duties Maximum 6 days per week
6 days work 0900-1700 LT Gross 42 hrs with 1 (one) day weekly off
1.6 Minimum Rest Period
1.6. 1 Minimum 12 hours rest period will be provided after each shift.
1.6.2 Minimum 24 hours rest period will be provided after each night shift
under normal conditions to meet weekly duty hours limitations.
1.6.3 After 5 consecutive shift working days rest period of 48 hours will be
provided.
1.6.4 All the duty hours will be recorded in a register which will be
supervised by GM operations time to time.
1.7 Duty Time Limitation (Excluding over times hours/duties)
1.7.1 Total duty hours not to exceed 40 gross hours per week incase shift
duty and 42 gross hours per week in general duty.
1.7.2 Off days to be planned according to operational requirement to

maintain continuity.

1.8 Personal Electronic Devices
While on duty, Flight dispatch personnel shall not wear headset apparatus
for the purpose of listening to non-operational control related music and
broadcasts. The flight dispatch shall at all times, monitor company
communications.
1.9 Physical Fitness and Psychoactive substances
If the Flight dispatchs/Operations Officers is taking any psychoactive

substances which could impair their ability to perform duties and
responsibilities unless specifically declared fit. If the inability extended
more than one day, he should report to doctor for fitness certification or
any other advice by the authorized doctor.
1.9.1 Consumption of Psychoactive Substances
It has been proven that the consumption of psychoactive substances has a

detrimental effect on the efficiency for some hours after it has been
consumed.
The following rules shall be observed at all times:

a. prohibits the exercise of duties while under the influence of
psychoactive substances.
b. prohibits the problematic use of psychoactive substances.
c. requires that all personnel who are identified as engaging in any kind of
problematic use of psychoactive substances are removed from safety-
critical functions.
d. conforms to the requirements of the authority

APPENDIX-11
FLIGHT DISPATCH / FLIGHT OPERATIONS OFFICER’S HAND
BOOK INSPECTION CHECKLIST
SL. No. INTRODUCTION

Annex 6, Part I, and Part III, Section II, requires an operator to establish and maintain a method of
control and supervision of flight operations that is approved by CAA Bangladesh.
Responsibility for operational control can be delegated only to the pilot-in-command, and to a flight
operations officer / flight DISPATCH if the approved method of control and supervision of
flight operations requires the use of flight operations officer/flight dispatch personnel. Because of the
nature and extent of the duties and responsibilities involved in the supervision of flight operations, the
0.1
CAA Bangladesh and the operator should consider the advantages of an approved method of control
and supervision of flight operations requiring the services of a flight operations officer/flight dispatch.
In such a system, the flight operations officer/flight dispatch is assigned to duty in the company
operations control centre and is responsible, while on duty, for carrying out the operational control
procedures and policies specified in the operations Hand Book. The flight operations officer/flight
dispatch may be licensed or not depending upon the requirements of CAA Bangladesh.
The operations Hand Book should specify the responsibilities and functions assigned to flight
operations officers/flight dispatchs. The actual responsibilities assigned are part of the approved
0.2 method of control and supervision of flight operations. Annex 6, Part I, and Part III, Section II, gives
information on the duties of flight operations officers/flight dispatchs. The duties assigned will be very
similar for all such operations personnel, whether licensed or unlicensed.
The responsibilities of a flight operations officer/flight dispatch include the provision of assistance to
the pilot-in-command in flight preparation; completion of operational and ATS flight plans; liaison with
the air traffic, meteorological and communication services; and the provision to the pilot-in-command
during flight of information necessary for the safe and efficient conduct of the flight.
0.3
Flight operations officers/flight dispatchs should also be responsible for monitoring the progress of
each flight under their jurisdiction and for advising the pilot-in-command of company requirements for
cancellation, re-routing or re-planning, should it not be possible to operate as originally planned. In
connection with the foregoing, it should be understood that the pilot-in-command is the person
ultimately responsible for the safety of the flight.
Operators may mark as “Not Applicable” in those areas which are not relevant to the type of
0.4
operations currently being conducted.
OPERATOR DOC. FOR CAA

1.0 AUTHORISED OPERATIONS
REF. NO. Bangladesh
USE SAT/UNSAT
Are the operations that may and may not be

1.1 conducted according to the Ops. Specs.
(including areas of operation) clearly specified?
Are there clear definitions of domestic,
international and supplemental operations?
1.2
Are there clear definitions of the rules under
which each of these operations is conducted?
Are the applicable regulations identified and the
1.3 operator’s policies applicable to each type of
operation clearly stated?
2 HAND
BOOKS
Is there a section of the Ops Hand Book, Part
2.1 A in which the policy and guidance for
control has been collected for the guidance of

flight crews and DISPATCHs?
2.2 Are the topics listed on this job aid adequately
covered?
(Is the applicable section of the Ops Hand
2.3
Book, Part A readily available to DISPATCHs
and flight crews while they perform their duties?
Is the copy of the operator’s Ops Hand Book,
2.4
Part A that is available to DISPATCHs or flight
crews current?
3 ORIGINAL RELEASE

Are the conditions clearly stated under which a

3.1
flight may and may not be dispatched?
Are the conditions stated under which a flight
3.2
must be re-routed, delayed, or cancelled?
3.3 Does the flight release contain all required
elements?
3.4 Are limitations required in the remarks of the
release?
Is a written copy of weather reports and
3.5
forecasts (including PIREPs) and NOTAMs
attached to the release and provided to the
flightcrew?
4 RESPONSIBILITY FOR PRE-DEPARTURE
FUNCTIONS
Are the responsibility and procedures for
4.1
accomplishing the following functions clearly
specified?
4.2 Crew assignment?
4.3 Load planning
4.4 Flight planning
4.5 Release of the aircraft from maintenance
4.6 Control of MEL and CDL limitations
4.7 Weight and balance
Have adequate procedures for crosschecking
4.8
and verifying these activities been established?
4.9 Is each of these procedures effective?
W hat means has the operator established for the
4.10 PIC and DISPATCH to ensure that each of
these functions has been satisfactorily
accomplished before the aircraft departs?
5 DISPATCH BRIEFING
How do the operator’s procedures provide for
5.1
briefing of the PIC by the DISPATCH?
5.2 Is the minimum content of the briefing specified
and adequate?
6 DUAL RESPONSIBILITY
How are the signatures of both the PIC and the
6.1
DISPATCH on the dispatch release
accomplished?
Is the PIC’s obligation to operate the flight
6.2
according to the release, or to obtain an
amended release, clearly stated?

7 FLIGHT-FOLLOWING
Are the DISPATCH’s flight-following
7.1
requirements and procedures clearly stated?
Is policy and guidance provided to flight crews
7.2
and DISPATCHs for monitoring fuel en route?
7.3 Are flightcrew reporting requirements and
procedures clearly stated?
Are there specified procedures for DISPATCHs to
7.4
follow when a required report is not received?
7.5 Is a record of communication made and
retained?
8 INABILITY TO PROCEED AS RELEASED
Is a policy stated concerning the PIC’s latitude
8.1
to deviate from a dispatch release without
obtaining a new release?
Is there specific and adequate direction and
guidance to PICs and DISPATCHs for the
8.2
actions to take when a flight cannot be
completed as planned (such as destinations or
alternates below minimums, runways closed or
restricted)?

Are there procedures to follow in case of

8.3
diversion or holding specifically and clearly
stated?
9 Weather
Does the operator obtain weather reports from

9.1
an approved source?
Are procedures for making flight movement
forecasts clearly specified?
Are those individuals authorized to make a flight
9.2 movement forecast clearly specified?
Are other individuals specifically prohibited from
making flight movement forecasts?
Does the operator have an adverse weather
9.3
system?
Does the operator have adequate procedures for
providing the latest available weather reports
9.4 and forecasts to flight crews while the flight is en
route?
Does the operator have adequate procedures for
9.5 updating weather information when the aircraft is
delayed on the ground?
10 WEATHER MINIMUMS
10.1 Is release under VFR authorized by CAA

If so, has the forecast and actual weather
10.2 allowed VFR flight to destination on those flights
so released?
10.3 Have turbojet aircraft been released under VFR?
10.4 Are IFR departure minimums authorized by CAA
W hen flights are released with the departure

10.5 airport below landing minimums, are takeoff
alternates named on the dispatch release?
Are destination weather minimums authorized
10.6
by CAA Bangladesh?
Weather minimums for “high minimums”
10.7
captains followed?
W hen a flight is released to a destination below
CAT I minimums, is that aeroplane type
10.8 authorized at CAT II or CAT III operations at that
location?
W hen destination alternates are required, are
10.9 they named on the dispatch release?
Is the weather at the named alternate airport
10.10 equal or better than that required by regulation?
Is “marginal” defined for the designation of two
10.11 alternates on the dispatch release?
10.12 Are two alternates designated when required?

Are DISPATCHs made aware of these limitations
10.13
before dispatching a flight?
Do weather forecasts from the trip records show
10.14 that these limits have been complied with for
dispatch?
11 SELECTION OF ALTERNATES
Is policy, direction, and guidance provided for the
11.2
selection of alternates?
Is terrain and engine-out performance
11.3
considered in the alternate selection?
12 NOTAMs
Is the required NOTAM information provided
12.1
(Class I, Class II, and Local)?

13 INFORMATION
W hat provisions does the operator make for
13.1 supplying airport and navigation information?
W hat means does the operator use to comply
13.2 with the requirement for an airport data system?
Is it adequate?
Are flight crews provided with written flight plans
13.3 for monitoring flight progress and fuel burn?
How does the operator provide data to
13.4 DISPATCHs on takeoff and landing minimums at
each airport?
Do DISPATCHs have immediate access to
13.5
such data?
Are provisions made for nonstandard operations,
13.6 such as inoperative centerline lighting?
14 FUEL
Are all the required increments of fuel provided

(start and taxi, takeoff to arrival at destination,
approach and landing, missed approach,
14.1
alternate fuel, 45 minutes of reserve, and
contingency fuel)?
Are the operator’s policies concerning
14.2 contingency fuel adequate for the environment
in which operations are conducted?
Are there minimum fuel procedures specified for

14.3
both DISPATCHs and PICs?
W hen aircraft are dispatched without an
alternate, is adequate contingency fuel carried
14.4 for unforecast winds, terminal area delays,
runway closures, and contingencies?
15 EMERGENCY PROCEDURES
Are emergency action procedures and
15.1 checklists published and readily available for the
following emergencies?
15.2 In-flight Emergency
15.3 Crash
15.4 Overdue or missing aircraft
15.5 Bomb threat
15.6 Hijacking
16 CHANGEOVER PROCEDURES
Is an adequate overlap provided for the
16.1 DISPATCH being released to brief the
oncoming DISPATCH on the situation?
17 TRIP RECORDS
Are the required trip records carried to

17.1
destination?
17.2 Are trip records retained for 30 days?
Overall assessment – SAT/ UNSAT
Inspector Name and Signature Date

Chief, Flight Operations Section Date

APPENDIX-12
Operational Control Checklist
Inspection Ref No. #: Inspection Date:

Inspector Name:
Organisation: Place:
Manager / PIC / Examiner
Aircraft Type(s)
Yes No N/A Question
POLICIES AND PROCEDURES
Authorised Operations.
□ □ □ Are the operations that may and may not be conducted according to
the OpSpecs (including areas of operation) clearly specified?
□ □ □ Are there clear definitions of scheduled and charter operations? Are

there clear definitions of the rules under which each of these
□ □ □ Are the applicable IANR identified and the operator‘s policies

applicable to each type of operation clearly stated?
Hand Books.
□ □ □ Is there a section of the operations Hand Book in which the policy and
guidance for operational control have been collected for the guidance
of flight crews and Flight operations officer/flight dispatch?
□ □ □ Are the topics listed on this job aid adequately covered?
□ □ □ Is the applicable section of the operations Hand Book readily

available to flight operations officer/flight dispatch and flight crews
while they
□ □ □ Is the copy of the operator’s operations Hand Book that is available to

flight
Original Release.
□ □ □ Are the conditions clearly stated under which a flight may and may not
be dispatched/released?
□ □ □ Are the conditions stated under which a flight must be re-routed,

delayed, or cancelled?
□ □ □ Does the flight release contain all the required elements?
□ □ □ Are limitations required in the remarks of the release?
□ □ □ Is a written copy of weather reports and forecasts (including PIREPs)

and NOTAMs attached to the release and provided to the flight crew?
Responsibility for Pre-departure Functions.
□ □ □ Are the responsibility and procedures for accomplishing the following

functions clearly specified?
□ □ □ a. Crew assignment
□ □ □ b. Load planning
□ □ □ c. Aircraft routing
□ □ □ d. Flight planning
e. Release of the aircraft from maintenance

□ □ □
f. Control of MEL and CDL limitations
□ □ □
g. W eight and balance
□ □ □
Have adequate procedures for cross-checking and verifying these
□ □ □ activities been established?
□ □ □ Is each of these procedures effective?
□ □ □ W hat means has the operator established for the PIC and flight
operations officer/flight DISPATCH to ensure that each of
these
functions has been satisfactorily accomplished before the aircraft
Flight Operations Officer/Flight dispatch Briefing.
□ □ □ How do the operator‘s procedures provide for briefing of the PIC by the
flight operations officer/flight dispatch?
□ □ □ Is the minimum content of the briefing specified and adequate?
□ □ □ Other / Remarks
Dual Responsibility.
□ □ □ How are the signatures of both the PIC and the flight operations
officer/flight dispatch on the dispatch release accomplished?
□ □ □ Is the PICs obligation to operate the flight according to the release, or

to obtain an amended release, clearly stated?
Flight Following.
□ □ □ Are the flight operations officer/flight dispatch’s flight following

requirements and procedures clearly stated?
□ □ □ Is policy and guidance provided to flight crews and flight operations

officers/DISPATCHs for monitoring fuel en route?
Are flight crew reporting requirements and procedures clearly stated?
□ □ □
□ □ □ Are there specified procedures for flight operations officer/flight
DISPATCHs to follow when a required report is not received?
Is a record of communications made and retained?
□ □ □
Inability to Proceed as Released.
□ □ □ Is a policy stated concerning the PICs latitude to deviate from a

dispatch release without obtaining a new release?
□ □ □ Is there specific and adequate direction and guidance to PICs and flight
operations officer/flight dispatchs for the actions to take when a flight
cannot be completed as planned (such as destinations or alternates
below minima, runways closed or restricted)?
Are procedures to follow specifically and clearly stated in case of
□ □ □ diversion or holding?
Weather.
□ □ □ Does the operator obtain weather reports from an approved source?
□ □ □ Are forecasts based on approved weather reports?
□ □ □ Does the operator have an adverse weather system?
□ □ □ Does the operator have adequate procedures for providing the latest
available weather reports and forecasts to flight crews while the flight is
en route?
□ □ □ Does the operator have adequate procedures for updating weather

information when the aircraft is delayed on the ground?
Weather Minima.
□ □ □ Is release under VFR authorised?
□ □ □ If so, has the forecast and actual weather allowed VFR flight to
destination on those flights so released?
Have turbojet aircraft been released under VFR?
□ □ □
□ □ □ W hat IFR departure minima are authorised?
□ □ □ W hen flights are released with the departure aerodrome below landing
minima, are takeoff alternates named on the dispatch release?
W hat destination weather minima are authorised?
□ □ □
□ □ □ W hat weather minima are authorised for captains under the SOPs that
do not meet the requirements of IANR.OPS 456.
□ □ □ W hen destination alternates are required, are they named on the

dispatch release?
□ □ □ Is the weather at the named alternate aerodrome equal or better than
that required by the SOPs?
□ □ □ Is “marginal” defined for the designation of two alternates on the

dispatch release?
Are two alternates designated when required?
□ □ □
□ □ □ How does the operator ensure that flight operations officer/flight
dispatchs are aware of these limitations before dispatching a flight?
□ □ □ Do weather forecasts from the trip records show that these limits have
been complied with for dispatch?
Selection of Alternates.
□ □ □ Is policy, direction, and guidance provided for the selection of

alternates?
□ □ □ Is terrain and engine-out performance considered in the alternate

selection?
NOTAMs.
Is the required NOTAM information provided?
□ □ □
Information.
□ □ □ W hat provisions does the operator make for supplying aerodrome and
navigation information?
□ □ □ W hat means does the operator use to comply with the requirement for
an aerodrome data system? Is it adequate?
□ □ □ Are flight crews provided with written flight plans for monitoring flight
progress and fuel burn?
□ □ □ How does the operator provide data flight operations officer/flight
dispatchs on takeoff and landing minima at each aerodrome?
□ □ □ Do flight operations officer/flight dispatchs have immediate access to

such data?
□ □ □ Are provisions made for non-standard operations, such as inoperative
centreline lighting?
Fuel.
□ □ □ Are all the required increments of fuel provided (start and taxi, takeoff
to arrival at destination, approach and landing, missed approach,
alternate fuel, 30 minutes of reserve, and contingency fuel)?
□ □ □ Are the operator‘s policies concerning contingency fuel adequate for

the environment in which operations are conducted?
Are there minimum fuel procedures specified for both flight operations
□ □ □ officer/flight dispatchs and PICs?
□ □ □ W hen aircraft are dispatched/released without an alternate, is adequate

contingency fuel carried for unforcasted winds, terminal area delays,
Emergency Procedures.
□ □ □ Are emergency action procedures and checklists published and readily

available for the following emergencies?
□ □ □ a. In-flight Emergency
□ □ □ b. Crash
c. Overdue or missing aircraft

□ □ □
d. Bomb threat
□ □ □
e. Hijacking
□ □ □

Changeover Procedures.
□ □ □ Is an adequate overlap provided for the flight operations officer/flight

DISPATCH being released to brief the oncoming flight
operations officer/flight dispatch on the situation?
Trip Records.
□ □ □ Are the required trip records carried to destination?
□ □ □ Are trip records retained for the period specified by the CAA?
General / Remarks

APPENDIX-13
VALIDATION OF LICENCES OF FLIGHT OPERATIONS OFFICERS

ISSUED BY OTHER CONTRACTING STATES OF ICAO
1. GENERAL 5. PERIOD OF VALIDITY

2. DEFINITIONS 6. PRIVILEGES OF THE VALIDATION.
3. DOCUMENTS TO BE SUBMITTED
4. PROCESSING OF THE DOCUMENTS
1. GENERAL
1.1 Requirement.
Rule- 42 of ANO of CAAB requires that no Flight Operation Officer of

an Operator in Bangladesh shall perform the duties of a Flight
Operations Officer unless he holds license granted or rendered valid
under Rule- 21 (2) (b) of ANO of CAAB that outlines the procedures for
validating the license or certificate issued by other Contracting State of
ICAO.
1.2 Scope.
This order prescribes the procedures regarding issue of certificate of
validation to the holder of the licences of Flight Operations Officers
issued by other Contracting States of ICAO. Certificate of
Validation issued under this order should not be considered as a planned

substitute of the requirement of holding an original licence issued by
CAAB
2. DEFINITIONS
2.1 For the purpose of this Order, the definitions as mentioned under the Rule-2 of
of the Civil Aviation Air Navigation Orders shall apply. Where a particular definition
is not given under the Regulation, the under mentioned definitions shall apply:
(a) “Expiry type of licence” means a licence having a fixed

expiry date mentioned in the licence.
(b) “Licensing authority” means the Authority designated by a
Contracting State responsible for the licensing of personnel.
(c) “Non-expiry type of licence” means a licence which does not

have any expiry date mentioned in the licence.

(d) “Rendering a licence valid” means the actions taken by CAAB in

accepting a licence issued by another Contracting State as equivalent to
the licence issued by CAAB.
3. DOCUMENTS TO BE SUBMITTED
3.1 For obtaining certificate of validation, the applicant must submit the
following documents in English:
(a) Curriculum vitae with two copies of recently taken photographs; (b)
Photocopy of valid Passport, in case of foreign national;
(c) Photocopy of valid FOO licence;
(d) Certificate of having performed the duties of FOO during the
preceding 90 days;
(e) Photocopy of the appointment letter issued by the employer in
Bangladesh in accordance with the prevailing regulations of the
Government of Bangladesh.
4. PROCESSING OF THE DOCUMENTS
4.1 On receiving all the required documents, the applicant will be issued with an
acknowledgement. Contact shall be established with the licensing authority for
verification purposes. After being satisfied with the initial scrutiny, the
applicant will be informed to appear for interview along with the following
documents in original.
(a) Valid Passport, in case of foreign national; (b)

Valid FOO licence;
(c) Certificate if Experience; and
(d) Appointment letter issued by the employer in Bangladesh in
accordance with the prevailing regulations of the Government of
Bangladesh.
4.2 The applicant will be informed to undergo a written examination on the

subject of ‘Air Law’.
4.3 After passing the written examination on the subject as mentioned in 4.2, the
applicant will be asked to appear for oral examination on ‘Procedures on the
duties and responsibilities of a Flight Operations Officer’.
4.4 Passing marks for both written and oral examinations shall be 70%.

5. PERIOD OF VALIDITY
After fulfillment of the requirements as mentioned in paras: 4 & 5, the licence of the
applicant may be validated for a period:
(a) not exceeding the validity period of the original licence, in case the
applicant holds expiry type of licence.
(b) not exceeding 06 (six) months in case the applicant holds non-expiry type of
licence.
6. PRIVILEGES OF THE VALIDATION
Privileges of the certificate of validation shall be in accordance with the privileges

granted for type of licence as specified in Rule-42 of the ANO of CAAB.

APPENDIX-14
AIR OPERATOR SURVEILLANCE (OPERATIONS CONTROL)
This chapter provides detailed guidance for the evaluation of an AOC holder’s proposed
operational control structure and methodology and inspection of the on-going processes.
1 GENERAL POLICY
A. The information in this chapter should be used by operations Inspector when

planning, conducting, and reporting on operational control inspections.
B. Operational control inspections are applicable to all AOC holders, with specific
emphasis on those operating large and/or commuter flights.
1. AOC holders. The inspection of the operational control function of these AOC
holders is accomplished during a operations structure inspection.
2. Inspection of Operational Control Functions at Line Stations. An operational control

inspection is conducted at the facility where the operator authorizes or releases
flights. Operators commonly perform limited operational control functions at line
stations, but they may not authorize or release flights at these locations. The line
station portion of operational control functions is inspected during station facilities
inspections.
2 OBJECTIVES
A. An operational control inspection has two primary objectives.
1. The first objective is for the inspector or team to ensure that the operator is in
compliance with the minimum requirements of the CAR ‘84 and the operations
specifications (Ops Specs).
2. The second objective is to ensure that the operator's system of control

provides positive assurance of public safety. The operator must meet both
objectives to obtain and retain an operating certificate.
B. To make this determination, the inspector or team must evaluate the operator to
ensure that the following criteria are met:
1. Responsibility for operational control is clearly defined
2. An adequate number of operational control personnel are provided
3. Applicable Hand Books contain adequate policy and guidance to allow operational
control personnel and flight crews to carry out their duties efficiently,
effectively, and with a high degree of safety
4. Operational control personnel are adequately trained, knowledgeable, and

competent in the performance of their duties
5. Flight control personnel and flight crews have been provided with the
necessary information for the safe planning, control, and conduct of all flights

6. The operator provides adequate facilities
7. The operator performs all operational control functions required by the

regulations
8. The operator performs all functions necessary to provide adequate operational

control in the environment in which the operations are conducted
9. Adequate emergency procedures and contingency plans have been formulated
3 PRACTICES AND PROCEDURES
Inspector conduct operational control inspections through systematic Hand Book

reviews, records inspections, observations, and interviews.
3.1 INSPECTOR PREPARATION AND HAND BOOK REVIEW
A. Inspector should become familiar with the operational control sections of the
operator's Ops Hand Book, Part A.
B. This Hand Book review is both the first step in the inspection process
and preparation for subsequent steps.
3.2 RECORDS CHECKS, INTERVIEWS, AND OBSERVATIONS
A. The inspector should establish with the operator a mutually convenient time for
conducting the records checks and interviews.
B. Inspector must conduct interviews with both management and working level
personnel to meet inspection objectives. Inspector should plan these
interviews so that the required information can be obtained without distracting
personnel from their duties and responsibilities. To prevent intruding into actual
operations, the inspector should, if possible, conduct these interviews privately
and away from the flight control center.
C. Inspector must observe actual flight release operations. Before beginning

these observations, an inspector should request a tour of the operator's facility
for orientation, during which the inspector should observe a number of
different people at work. The inspector should ask questions; however, care
must be taken not to distract or interfere with the individuals in the
performance of their assigned duties. An effort should be made by the
inspector to make observations during periods of peak activity, adverse
weather, or during non-routine operations. POIs of large operators should
arrange to have these observations conducted at random times throughout the
year, preferably in periods of inclement weather.

D. Inspector should observe competency checks being conducted to evaluate the

knowledge level of persons involved in operational control and the performance
of the supervisor.
4 OPERATIONAL CONTROL REVIEW

AREAS
In addition to the job aid at the end of this evaluation guidance, the following guidance is
provided for training and consideration:
4.1 AUTHORIZED OPERATIONS
A. Are the operations that may and may not be conducted according to the Ops
Specs (including areas of operation) clearly specified?
B. Are there clear definitions of types of operations authorized? Are there clear
definitions of the rules under which each of these operations is conducted?
C. Are the applicable CAR ‘84 Parts identified and the operator's policies applicable
to each type of operation clearly stated?
D. Are the topics listed on this job aid adequately covered?
E. Is the applicable section of the Ops Hand Book, Part A readily available
to operational control persons and flight crews while they perform their duties?
F. Is the copy of the operator's Ops Hand Book, Part A that is available to
operational control persons or flight crews current?
.4.2 ORIGINAL RELEASE
A. Are the conditions clearly stated under which a flight may and may not be
dispatched?
B. Are the conditions stated under which a flight must be rerouted, delayed, or
canceled?
C. Does the flight release contain all the required elements?
D. Are limitations required in the remarks of the release?
E. Is a written copy of weather reports and forecasts (including PIREPs) and

NOTAMs attached to the release and provided to the flightcrew?

4.3 RESPONSIBILITY FOR PREDEPARTURE FUNCTIONS
A. Are the responsibility and procedures for accomplishing the following functions
clearly specified?
1. Crew assignment;
2. Load planning;
3. Aircraft routing;
4. Flight planning;
5. Release of the aircraft from maintenance;
6. Control of MEL and CDL limitations;
7. Weight and balance.
B. Have adequate procedures for cross checking and verifying these activities
been established?
C. Is each of these procedures effective?
D. What means has the operator established for the PIC and operational control
person to ensure that each of these functions has been satisfactorily
accomplished before the aircraft departs?
4.4 PILOT BRIEFING
A. How do the operator's procedures provide for briefing of the PIC by the
operational control person?
B. Is the minimum content of the briefing specified and adequate?
C. How are the signatures of both the PIC and the operational control person on
the dispatch release accomplished?
D. Is the PICs obligation to operate the flight according to the release, or to

obtain an amended release, clearly stated?
4.5 FLIGHT FOLLOWING
A. Are the operational control person's flight following requirements and

procedures clearly stated?
B. Is policy and guidance provided to flight crews and operational control persons
for monitoring fuel en-route?
C. Are flight crew reporting requirements and procedures clearly stated?
D. Are there specified procedures for operational control persons to follow when a
required report is not received?
E. Is a record of communications made and retained?

4.6 INABILITY TO PROCEED AS RELEASED
A. Is a policy stated concerning the PICs latitude to deviate from a dispatch

release without obtaining a new release?
B. Is there specific and adequate direction and guidance to PICs and operational
control persons for the actions to take when a flight cannot be completed as
planned (such as destinations or alternates below minimums, runways closed
or restricted)?
C. Are procedures to follow specifically and clearly stated in case of diversion or

holding?
4.7 WEATHER
A. Does the operator obtain weather reports from an approved source?
B. Are forecasts based on approved weather reports?
C. Does the operator have a weather forecasting?
D. Are procedures for making flight movement forecasts clearly specified?
E. Are those individuals authorized to make a flight movement forecast clearly

specified?
F. Are other individuals specifically prohibited from making flight movement

forecasts?
G. Does the operator have an adverse weather system?
H. Does the operator have adequate procedures for providing the latest available
weather reports and forecasts to flight crews while the flight is en-route?
I. Does the operator have adequate procedures for updating weather information
when the aircraft is delayed on the ground?
4.8 WEATHER MINIMUMS
A. Is release under VFR authorized by the Ops Specs?
B. If so, has the forecast and actual weather allowed VFR flight to destination on
those flights so released?
C. Have turbojet aircraft been released under VFR?
D. What IFR departure minimums are authorized by the Ops Specs?
E. When flights are released with the departure airport below landing minimums,
are takeoff alternates named on the dispatch release?

F. What destination weather minimums are authorized?
G. What weather minimums are authorized for "high minimums" captains?
H. How does the operator ensure compliance with the Ops Specs (operable
centerline lighting and 15% additional runway for turbojet operations for
operations below 300 and 3/4)?
I. When a flight is released to a destination below CAT I minimums, is that

airplane type authorized at CAT II or CAT III operations at that location
according to the Ops Specs?
J. When destination alternates are required, are they named on the dispatch
release?
K. Is the weather at the named alternate airport equal or better than that
required by the Ops Specs?
L. Is "marginal" defined for the designation of two alternates on the dispatch

release?
M. Are two alternates designated when required?
N. How does the operator ensure that operational control persons are aware of
these limitations before dispatching a flight?
O. Do weather forecasts from the trip records show that these limits have been
complied with for dispatch?
4.9 SELECTION OF ALTERNATES
A. Is policy, direction, and guidance provided for the selection of alternates?
B. Is terrain and engine-out performance (drift-down) considered in the alternate

selection?
4.10 NOTAMS
A. Is the required NOTAM information provided (Class I, Class II, and Local)?
4.11 INFORMATION
A. What provisions does the operator make for supplying airport and
navigation information?
B. What means does the operator use to comply with the requirement for an
airport data system? Is it adequate?
C. Are flight crews provided with written flight plans for monitoring flight
progress and fuel burn?

D. How does the operator provide data to operational control persons on
takeoff and landing minimums at each airport?
E. Do operational control persons have immediate access to such data?
F. Are provisions made for nonstandard operations, such as inoperative

centerline lighting?
4.12 FUEL
A. Are all the required increments of fuel provided (start and taxi, takeoff to
arrival at destination, approach and landing, missed approach, alternate
fuel, 45 minutes of reserve, and contingency fuel)?
B. Are the operator's policies concerning contingency fuel adequate for the
environment in which operations are conducted?
C. Are there minimum fuel procedures specified for both operational

control persons and PICs?
D. When aircraft are dispatched without an alternate, is adequate

contingency fuel carried for un-forecast winds, terminal area delays,
4.13 EMERGENCY PROCEDURES.
A. Are emergency action procedures and checklists published and readily

available for the following emergencies?
1. Inflight Emergency
2. Crash
3. Overdue or missing aircraft
4. Bomb threat
5. Hijacking
4.14 CHANGEOVER PROCEDURES
A. Is an adequate overlap provided for the operational control person being

released to brief the oncoming operational control person on the situation?
4.15 TRIP RECORDS
A. Are the required trip records carried to destination?
B. Are trip records retained for 30 days?

5. OPERATIONAL CONTROL PERSONS
5.1 QUALIFICATION
A. Are all operational control persons certified?
B. Have all operational control persons successfully completed a competency

check within the eligibility period?
C. Have all operational control persons completed route familiarization within the
preceding 12 calendar months? How does the operator ensure that operational
control persons are currently familiar with the areas in which they work?
5.2 KNOWLEDGE OF WEATHER
A. Are operational control persons knowledgeable about the following weather

conditions?
1. Surface (fronts, fog, low ceilings, etc.)
2. Upper Air (tropopause, jet streams)
3. Turbulence (pressure and temperature gradients)
4. Severe (low level windshear, microburst, icing, thunderstorms)
B. Can operational control persons read a terminal report, forecast accurately and
interpret the meanings?
C. Can operational control persons read various weather depiction charts and
interpret the meanings?
D. Can operational control persons read upper air charts and interpret the
meanings?
5.3 KNOWLEDGE OF THE AREA
A. Do operational control persons immediately recognize the airport identifiers for

the airports in the area in which they are working?
B. Are operational control persons generally familiar with the airports in the area
in which they are working (number and length of runways, available
approaches, general location, elevation, surface temperature limitations)?
C. Are operational control persons aware of which airports, in the areas in which
they are working, are special airports, and why?
D. Are operational control persons aware of the terrain surrounding the airports in
the areas in which they are working?
E. Are operational control persons aware of dominant weather patterns and

seasonal CAR ‘84iations of weather in the area?
F. Are operational control persons aware of route segments limited by drift down?

5.4 KNOWLEDGE OF AIRCRAFT AND FLIGHT PLANNING
A. Are operational control persons aware of the general performance

characteristics of each airplane with which they are working (such as average
hourly fuel burn, holding fuel, engine out, drift down height, effect of an
additional 50 knots of wind, effect of a 4,000 foot lower altitude, crosswind
limits, maximum takeoff and landing weights, required runway lengths)?
B. Can operational control persons read and explain all the items on the operator's
flight plan?
5.5 KNOWLEDGE OF POLICY
A. Are operational control persons knowledgeable of the Ops Specs, particularly

such items as authorized minimums?
B. Are operational control persons aware of the policies and provisions of the
operator's Hand Book as discussed under policies and procedures?
5.6 KNOWLEDGE OF RESPONSIBILITIES
A. Are operational control persons knowledgeable of their responsibilities under

the CAR ‘84 Part (such as briefing PIC; canceling, rescheduling, or diverting for
safety; in-flight monitoring; in-flight notification of PIC)?
B. Are operational control persons knowledgeable of their responsibilities under

the operator's Hand Book?
C. Are operational control persons aware of their obligation to declare

emergencies?
5.7 PROFICIENCY
A. Are operational control persons competent in the performance of their assigned

duties?
B. Are operational control persons alert for potential hazards?
5.8 DUTY TIME
A. Are the regulatory duty time requirements being complied with?
5.9 SUPERVISORS
A. Qualification - Are supervisors qualified and current as operational control

persons?
B. Conduct of Checks - Are competency checks appropriate, thorough, and

rigorous?

5.10 FACILITIES AND STAFF A.
Physical
B. Is enough space provided for the number of people working in the dispatch
center?
C. Are the temperature, lighting, and noise levels conducive to effective human
performance?
D. Is the access to the facility controlled?
5.11 INFORMATION
A. Are operational control persons supplied with all the information they require
(such as flight status, maintenance status, load, weather, facilities)?
B. Is the information effectively disseminated and displayed?
C. Can information be quickly and accurately located without overloading the

operational control person?
D. Are real time weather displays available for adverse weather avoidance?
5.12 COMMUNICATIONS
A. Can an operational control person establish rapid and reliable radio

communications (voice or ACARS) with a captain when a flight is parked at the
gate?
B. How much time does it take to deliver a message to an en-route flight and get
a response?
C. Are direct voice radio communications available at all locations?
D. Are they reliable? If communications facilities are shared with other airlines,
does traffic congestion preclude rapid contact with a flight?
E. If hub and spoke operations are conducted, are there adequate communication
facilities available to contact and deliver a message to all arriving flights within
a 15 minute period?
F. Are backup communications links available in case of a failure of the primary

links?
5.13 MANAGEMENT
A. Has overall responsibility for operations in progress been assigned to one

individual who can coordinate the activities of all of the operational control
persons?
B. Have procedures been established for coordinating with central flow control?
C. Have adequate internal communications links been established?

5.14 WORKLOAD
A. What method does the operator use to show compliance with the requirement
to assign enough operational control persons during periods of normal
operations and periods of non-routine operations?
B. Are the operator's methods adequate?
C. Do operational control persons have enough time to perform both dispatch and
flight following duties in a reasonable manner?
6.POLICIES AND PROCEDURES.
6.1 AUTHORIZED OPERATIONS
A. Are the operations that may and may not be conducted according to the Ops
Specs, including areas of operation, clearly specified?
6.2 HAND BOOKS
A. Is there a section of the Ops Hand Book, Part A in which the policy and
guidance for operational control has been collected for the guidance of flight
crews and flight followers?
B. Are the topics listed on this job aid adequately covered?
C. Is the applicable section of the Ops Hand Book, Part A readily available to flight
followers and flight crews while they perform their duties?
D. Is the operator's Ops Hand Book, Part A current?
6.3 ORIGINAL RELEASE
A. Are the conditions clearly stated under which a flight may and may not be
released?
B. Are the conditions stated under which a flight must be rerouted, delayed, or
canceled?
C. Does the flight release contain all of the required elements?
D. Are limitations placed in the remarks?
E. What provisions are made for PICs and flight followers
to obtain weather reports and forecasts (including PIREPs and
NOTAMs)?
6.4 RESPONSIBILITY FOR PREDEPARTURE FUNCTIONS
A. Are the responsibilities and procedures clearly specified for accomplishing the
following functions?

1. Crew assignment
2. Load planning
3. Aircraft routing
4. Flight planning
5. Release of the aircraft from maintenance
6. Control of MEL and CDL limitations
7. Weight and balance
B. Have adequate procedures been established for cross checking and verifying
these activities?
C. Is each of these procedures effective?
D. What means has the operator established for the PIC and flight follower to
ensure that each of these functions has been accomplished satisfactorily before
the aircraft departs?
6.5 DUAL RESPONSIBILITY
A. How is the concurrence of the flight follower obtained before the PIC signs the
release?
B. Is the PICs obligation to operate the flight according to the release or to obtain
concurrence of the flight follower for an amended release clearly stated?
6.6 FLIGHT FOLLOWING
A. Are the flight follower's duties and procedures clearly stated?
B. Is policy and guidance provided to flight followers for monitoring flight

movements?
C. Are flight following procedures effective?
6.7 INABILITY TO PROCEED AS RELEASED
A. Is a policy stated concerning the PICs latitude to deviate from the flight release
without obtaining a new release?
B. Is there specific and adequate direction and guidance to PICs and flight
followers for the actions to take when a flight cannot be completed as planned
(such as destinations or alternates below minimums, runways closed or
restricted)?
C. Are procedures to follow specifically and clearly stated in case of a diversion or

holding?

6.8 WEATHER
A. Does the operator obtain weather reports from an approved source?
B. Are forecasts based on approved weather reports?
C. Does the operator have an weather forecasting system? Are procedures for
making flight movement forecasts clearly specified? Is the privilege of making a
flight movement forecast limited to meteorologists and specifically trained
operational control persons? Are other individuals specifically prohibited from
making flight movement forecasts? As part of the requirements for this system,
does the flight follower have the capability to contact flights while they are en-
route?
D. Does the operator have an adverse weather system?
E. Does the operator have adequate procedures for the flight crews to obtain the
latest available weather report while the flight is en-route?
F. Does the operator have adequate procedures for updating weather information
6.9 WEATHER MINIMUMS
A. Is release under VFR authorized by the Ops Specs?
B. If so, have the forecast and actual weather report allowed VFR flight to
proceed to destination on those flights so released?
C. Have turbojet aircraft been released under VFR?
D. What IFR departure minimums are authorized by the Ops Specs?
E. When flights are released with the departure airport below landing minimums,
are takeoff alternates named on the flight release?
F. What destination weather minimums are authorized?
G. What weather minimums are authorized for "high minimums" captains?
H. How does the operator ensure compliance with the Ops Specs (operable
centerline lighting and 15% additional runway for turbojet operations for
operations below 300 and 3/4)?
I. When a flight is released to a destination below CAT I minimums, is that

airplane type authorized for CAT II or CAT III operations at that location,
according to the Ops Specs?
J. When destination alternates are required, are they named on the flight release?
K. Is the weather at the named alternate airport equal to or better than that
required by the Ops Specs?
L. Is "marginal" defined for the designation of two alternates on the dispatch

release?
M. Are two alternates designated when required?

N. How does the operator ensure that flight followers are aware of these
limitations before concurring with the release of a flight?
O. Do weather forecasts from the trip records show that these limits have been
6.10 SELECTION OF ALTERNATES
A. Are policy, direction, and guidance provided for the selection of alternates?
B. Are terrain and engine-out performance considered in alternate selection?
C. Is an alternate airport always designated?
6.11 NOTAMS
A. Is the required NOTAM information provided (Class I, Class II, and Local)?
6.12 INFORMATION
A. What provisions does the operator make for supplying airport and navigation
information?
B. What means does the operator use to comply with the requirement for an
airport data system? Is it adequate?
C. Are flight crews provided with written flight plans for monitoring flight progress
and fuel burn?
D. How does the operator provide data to flight followers on takeoff and landing
minimums at each airport?
E. Do flight followers have immediate access to such data?
F. Are provisions made for nonstandard operations such as inoperative centerline

lighting?
6.13 FUEL
A. Are all of the required increments of fuel provided (such as start and taxi,
takeoff to arrival at destination, approach and landing, missed approach,
alternate fuel, 30 minutes of reserve, and contingency fuel)?
B. Are there minimum fuel procedures specified for both operational control
persons and PICs?
C. Are the operator's policies concerning contingency fuel adequate for the

6.14 EMERGENCY PROCEDURES
A. Are emergency action procedures and checklists published and readily

available?
1. In-flight Emergency
2. Crash
3. Overdue or missing aircraft
4. Bomb threat
5. Hijacking
6.15 CHANGEOVER PROCEDURES
A. Is an adequate overlap provided for the flight follower being released to brief
the oncoming flight follower on the situation?
6.16 TRIP RECORDS
A. Are the required trip records carried to destination?
B. Are trip records retained for 30 days?
7 FLIGHT FOLLOWERS
7.1 QUALIFICATION
A. What means does the operator use to comply with the requirement that flight
followers are competent? Is the operator's method effective?
B. How does the operator ensure that flight followers are currently familiar with
the areas in which they work?
7.2 KNOWLEDGE OF WEATHER
A. Are flight followers knowledgeable of the following weather conditions?
1. Surface (fronts, fog, low ceilings)
2. Upper Air (tropopause, jet streams)
4. Severe (low level windshear, microburst, icing, thunderstorms)

B. Can flight followers read a terminal report, forecast accurately, and interpret
the meanings?
C. Can flight followers read weather depiction charts and interpret the meanings?
D. Can flight followers read upper air charts and interpret the meanings?
7.3 KNOWLEDGE OF THE AREA
A. Do flight followers immediately recognize the airport identifiers for the airports
in the area in which they are working?
B. Are flight followers generally familiar with the airports in the area in which they
are working (number and length of runways, available approaches, general
location, elevation, surface temperature limitations)?
C. Are flight followers aware of which airports, in the areas in which they are
working, are special airports and why?
D. Are flight followers aware of the terrain surrounding the airports in the areas in
which they are working?
E. Are flight followers aware of dominant weather patterns and seasonal CAR
‘84iations of weather in the area?
F. Are flight followers aware of route segments limited by drift down?
7.4 KNOWLEDGE OF AIRCRAFT AND FLIGHT PLANNING
A. Are flight followers aware of the general performance characteristics of each

airplane with which they are working (such as average hourly fuel burn,
holding fuel, engine-out drift down height, effect of an additional 50 knots of
wind, effect of a 4,000 foot lower altitude, crosswind limits, maximum takeoff
and landing weights, required runway lengths)?
B. Can flight followers read and explain all the items on the operator's flight plan?
7.5 KNOWLEDGE OF POLICY
A. Are flight followers knowledgeable of the Ops Specs, particularly authorized

minimums?
B. Are flight followers aware of the policies and provisions of the operator's
Hand Book as discussed under policies and procedures?

7.6 KNOWLEDGE OF RESPONSIBILITIES
A. Are flight followers knowledgeable of their responsibilities under the CAR ‘84
Part?
B. Are flight followers knowledgeable of their responsibilities under the operator's

Hand Book?
7.7 PROFICIENCY
A. Are flight followers competent in the performance of their assigned duties?
B. Are flight followers alert for potential hazards
8. FACILITIES AND STAFF
8.1 PHYSICAL
A. Is enough space provided for the number of people working in the flight
following center?
B. Are the temperature, lighting, and noise levels conducive to effective human
performance?
C. Is access to the facilities controlled?
8.2 INFORMATION.
A. Are flight followers supplied with all the information they require (flight status,
maintenance status, load, weather, facilities)?
B. Is information effectively disseminated and displayed? Can information be

quickly and accurately located without overloading the flight follower?
C. Are real time weather displays available for adverse weather avoidance?
8.3 COMMUNICATIONS
A. Can a flight follower establish reliable communications with a PIC before

release?
8.4 MANAGEMENT
A. Has overall responsibility for operations in progress been assigned to one

individual who can coordinate the activities of all flight followers?
B. Have procedures been established for coordinating with central flow control?
C. Have adequate internal communications links been established?

8.5 WORKLOAD
A. What methods does the operator use to show compliance with the requirement
to assign enough flight followers during periods of normal operations and
periods of non-routine operations?
B. Are the operator's methods adequate?
C. Do flight followers have enough time to perform both release and flight
following duties in a reasonable manner?
9. AIR OPERATOR OPERATIONS CONTROL INSPECTION GUIDE
For Air Operator Operations Control Inspection Guide, Operations Inspector of CAAB shall
refer to Part-II, Chapter-68, Appendix-26.
10 AIR OPERATOR DISPATCH HAND BOOK INSPECTION GUIDE
For Air Operator Dispatch Hand Book Inspection Guide, Operations Inspector of CAAB
shall refer to Part-II, Chapter-68, Appendix-27.
11 DISPATCH QUALIFICATION INSPECTION GUIDE
For DISPATCH Qualification Inspection Guide, Operations Inspector of CAAB shall refer to
Part-II, Chapter-68, Appendix-28.
12 DISPATCH FACILITIES AND SUPPORT INSPECTION GUIDE
For Dispatch Facilities and Support Inspection Guide, Operations Inspector of CAAB shall
refer to Part-II, Chapter-68, Appendix-29.
13 OPERATION CONTROL SYSTEM DIAGRAM
For Operation Control System Diagram, Operations Inspector of CAAB shall refer to Part-
II, Chapter-68, Appendix-30.

APPENDIX-15
FLIGHT PREPARATION & TRIP RECORDS GUIDE
The following areas should be inspected and the observation found, should be written
down for report making on flight preparation & trip records guide:
A. LICENCES & CERTIFICATES
1. Mass and balance calculations and procedures?

2. Passenger seat assignments?
3. Last-minute mass and balance changes?
4. Takeoff and landing performance calculations?
5. Weather acquisition and briefing?
6. NOTAM acquisition and briefing?
7. Operational flight plan calculations and procedures?
8. Flight following procedures?
9. Adequate communications capability with main base operations and
10. maintenance function, including relay of information?
11. Flight preparation records filing?
B. RECORDS RETENTION & ACCURACY
1. Flight preparation records retention security?

2. Are operational flight plans/NAV logs retained?.
3. Are briefing weather documents retained?
4. Are briefing information such as NOTAMs and other aeronautical
5. data including NOTAMs retained?
6. Are copies of load manifests, including last minute calculations retained?
7. Are copies of tech log pages showing MEL dispatch or maintenance at station
retained?
8. Are fuel and oil servicing records retained?
9. Are crew qualification records retained?

APPENDIX-16
AIR OPERATOR OPERATIONS BASE SUPPORT STRUCTURE GUIDE
down for report making on Air Operator Operations Base Support Structure Inspection:
A. ORGANIZATIONAL STRUCTURE
1. Organization suitable with regard to the size and scope of the proposed operation?
2. Management persons assigned to positions key to safety acceptable?
3. CAAB Management Acceptance documents issued for these persons?
4. CAAB Air Operator Management Database correct?
B. CHAIN OF COMMAND ENSURE SAFETY OF OPERATIONS
1. Numbers of management positions not excessive.

2. Flying and administration balanced for flight crew managers?
C. SUFFICIENT QUALIFIED & COMPETENT EMPLOYEES
1. Flight crews?
2. Cabin crews?
3. Crew training and checking?
4. Other technical trainers?
5. Operations planning?
6. Operations control?
7. Crew scheduling?
8. Load control?
9. Passenger handling?
10. Administration Support?
11. CAAB Air Operator Employee Database correct?
D. ADMINISTRATIVE FACILITIES
1. Adequate bases and facilities?

2. CAAB Air Operator Base, Sub-base and Station Database correct?
3. Office accommodation size?
4. Equipment?
5. Support staff?
E. COMMUNICATIONS & PROVISION OF INFORMATION
1. Communication and information system that can communicate efficiently and

rapidly with all crew, operational support staff and their managers?
2. Printing and distribution facilities?

F. SERVICES PROVIDED
1. Performance information
2. Navigation information/route charts
3. Instrument approach minima
4. Computer flight planning
5. Obstacle avoidance procedures
6. Operational control support
G. FOR EACH SERVICE PROVIDED - EVALUATE:
1. Staff qualifications
2. Staff training
3. Staff competence
4. Suitability of accommodations
5. Availability of appropriate information
6. Reliability of system to convey current information to crews
7. Responsiveness to changed input
H. RECORDS OF ISSUE OF OPERATIONAL DOCUMENTS TO:
1. Flight crew
2. Cabin crew
3. Load control
4. Dispatch staff
5. Appropriate amendment system of company documents?
6. Responsibility for updating documents?
I. OPERATIONS LIBRARY
1. Location accessible to operating crew

2. All required operational documents and materials available?
3. Documents up-to-date and readily accessible form
4. Current Operations Hand Book?
5. Aviation regulations
6. Civil aviation guidance
7. Aeronautical information publication
8. Aeronautical maps and charts
9. NOTAMs and other aeronautical information.

APPENDIX-17
AIR OPERATOR MAIN BASE INSPECTION GUIDE
down for report making on Air Operator Main Base Inspection:
A. STAFFING & ORGANIZATION
1. Management structure
2. Operations department staffing
3. Traffic and loading staff
4. Systems for provision of information
B. BASE FACILITIES
1. Adequacy of office services

2. Accommodation
3. Operations library
4. Legislation and AIS information
5. Flying staff instructions
6. Aircraft technical library
7. Navigation logs/records
8. Pilot’s flight briefs
9. Voyage reports
10. Passenger and cargo handling procedures
11. Passenger and cargo handling equipment
C. SAFETY PROGRAMME
1. Flight data analysis programme

2. Accident Prevention and Flight Safety Programme
3. Safeguards to protect source of data
4. Programme is non-punitive
D. AIRCRAFT EQUIPMENT
1. Normal equipment
2. Emergency equipment
3. Internal and external markings/notices
4. Checklists
5. Radio/radar navigation equipment
6. Automatic systems(auto-land,e tc.)
E. OPERATIONS HAND BOOK
1. Purpose and scope of Hand Books

2. List of Hand Books comprising operations Hand Book
3. Hand Books to be carried on aircraft
4. Responsibility for Hand Book content
5. Responsibility for Hand Book amendment
6. Distribution of Hand Books and amendments

F. MANAGEMENT ORGANIZATION
1. Safety Manager
2. Operations manager — duties and responsibilities
3. Technical manager — duties and responsibilities
4. Chief pilot — duties and responsibilities
5. Training captains — duties and responsibilities
6. Flying hours for management personnel
G. CREW TO BE CARRIED
1. Composition of crew
2. Minimum flight crew
3. Minimum number of cabin crew members
4. Carriage of navigator
5. Carriage of flight engineer
6. Crew licences
H. DUTIES OF FLIGHT CREW & OTHER OPERATING STAFF
1. Designation of pilot-in-command
2. Authority of pilot-in-command
3. Duties of crew members
4. Briefing of passengers
5. Necessity of pilots to remain at controls
6. Co-pilot handling of the aircraft
7. Refueling duties/responsibilities
8. Loading by flight crew
I. FLIGHT DECK MANAGEMENT
1. Preflight action by pilot-in-command

2. Succession to command
3. Normal duties
4. Flight crew — division of IMC duties
5. Flight crew — procedures in event of incapacitation
6. Flight crew — acknowledgement of calls during takeoff and landing
7. Flight crew — querying of deviations from flight plan
8. Flight crew — briefing before take-off and landing
9. Flight crew — consumption of alcohol
10. Flight crew — wearing of harness for take-off and landing
11. Flight crew — simulation of emergencies not permitted when carrying passengers
12. Operation of radio in aircraft
13. Radio checking procedure
14. Altimeter checking procedure
15. Operation of flight data recorder
16. Emergency evacuation procedures
17. Procedures in event of pressurization failure
J. FLIGHT-DUTY TIME LIMITATIONS
1. Definitions of:
2. Flight time
3. Duty period

4. Flying duty period
5. Split duty
6. Positioning
7. Standby duty
8. Rest period
9. Time off
10. Day
11. Local day/night
12. Local time
13. Requirement of scheme to regulate flight times
14. Maximum duty period — two pilot crew — aeroplane
15. Maximum duty period — single pilot crew — aeroplane
16. Maximum duty period — two pilot crew — helicopter
17. Maximum duty period — single pilot crew — helicopter
18. Particular cases:
19. Extension of duty period by inflight relief
20. Split duty
21. Positioning (dead-heading)
22. Standby duty
23. Traveling time
24. Pilot-in-command’s discretion to extend flying duty
25. period
26. Minimum rest periods
27. Pilot-in-command’s discretion to reduce rest period
28. Cumulative duty and flying hours:
29. Maximum weekly duty hours
30. Maximum monthly duty hours
31. Maximum monthly flying hours
32. Maximum annual flying hours
33. Duty cycles and time-off duty:
34. Normal duty cycle
35. Short breaks away from base
36. Time off at base
37. Records to be maintained for each crew member
38. Scheme for regulation of flight times for cabin crew members
39. Responsibilities of all crew members
K. ADMINISTRATION
1. General requirement for AOC

2. Application for AOC
3. Requirement for air transport licence
4. Form of certificate
5. Renewal of certificate
6. Variation of certificate
7. Revocation of certificate
8. Exits and break-in markings
9. Drunkenness in aircraft
10. Smoking in aircraft
11. Imperiling safety of aircraft
12. Stowaways
13. Carriage of livestock

14. Carriage of dangerous goods
15. Carriage of weapons of war
16. Carriage of unauthorized persons
17. Vehicle ferry operations
18. Provision of navigational flight-plan forms
19. Provision of pilot-in-command’s brief
20. Provision of operations library
21. Filing air miss reports
22. Filing flight safety/incident reports
23. Allowable deficiencies
24. Use of flight plans
25. Use of technical log
26. Method of deferring defects approved by Airworthiness division
27. Carriage of CAA Inspector
L. STANDARD AND EMERGENCY CHECKLISTS
1. Drills and checks to be listed in full in the operations Hand Book

2. Checks required prior to take-off
3. Checks required prior to landing
4. Checking/setting V ref
5. Check of safety altitude before descent
6. Emergency drill — items to be covered
7. Checklists for two pilot crews
8. Checklist for flight engineers
9. Checklist for single pilot crews
10. Instruction that checklist must be used
11. Requirement for cabin crew members to be issued with individual copies of
emergency evacuation drills
M. FUEL FLIGHT PLANNING & RECORDS
1. Flight planning formula

2. Island reserve
3. Rules for replanting in flight
4. Effect on fuel consumption of use of ancillary equipment
5. Effect on fuel consumption of engine or system failures
6. Fuel consumption records in flight (every hour)
7. Records of uplift and fuel states
8. Retention of fuel records:
9. Technical logs
10. In-flight records
11. Retention of fuel records on navigation logs
12. Refueling with passengers on board — special instructions
13. Fumes in aircraft
14. Jettisoning fuel — special precautions
N. ROUTE OPERATING INFORMATION

1. Company policy on:
2. Flights on and off airways
3. Nomination of alternate aerodromes (heliports)
4. Operation of VFR flights
5. Cancellation of IFR flight plans
6. Details of AOC area of operations
7. Details of navigation area restrictions

8. Details of radio area restrictions
9. Definition of public transport
10. Flight plan/nav forms — items to be provided for:
11. to be retained for months
12. exceptions to above requirement
13. Use of prepared navigational flight plans
14. Nav log forms for use by navigators
15. Radio equipment to be carried
16. Operation of radio in aircraft
17. Radio failure procedures
18. Minimum safe altitudes
19. Terrain clearance following loss of engine(s)
20. Minimum aerodrome facilities for approach and landing
21. Documents to be carried on public transport aircraft
22. Details of aircraft library and NAV bag
23. Flying staff instructions or notices:
24. Operational
25. Technical
26. Administration
27. Time limit after issue
28. Requirement to carry life rafts
29. Provision and use of oxygen
30. Briefing of passengers in use of oxygen
31. Noise abatement procedures
32. Allowable deficiencies — guidance to pilots-in- command
O. AERODROME OPERATING MINIMA
1. Operating minima to be included for every airfield used regularly in respect of take-
off, landing and visual manoeuvring
2. Runways NOT to be used to be clearly indicated
3. Conditions for commencing a flight
4. Conditions for commencing/continuing an approach
5. Definitions of:
a. 15.6 Decision Height
b. 15.7 Approach to landing
c. 15.8 Circling approach procedures
d. 15.9 RVR, etc.
6. Minima for pilots-in-command with limited experience on type
7. Take-off and landing when an RVR reported
8. Take-off and landing when RVR is reported from more than one position on the
runway
9. Instructions concerning landing in shallow fog
10. Alternate for each intended destination to be specified
11. General guidance concerning selection of alternate aerodrome

12. Guidance concerning selection of “return” alternate
13. Instructions concerning use of return alternate — weather below landing minima

14. Minima for aerodromes without approach aids
15. Special minima for non-public transport flights
16. Special rules for aircraft with performance category C, D or E
17. Calculation of in-flight visibility for manoeuvring
18. Relationship between RVR and DH
19. Conversion of reported MET visibility to RVR
P. PERFORMANCE DATA
1. Simplified RTOW/landing mass data

2. Calculation of V NO, V Ne, etc.
3. Calculation of V1, V 2, and V ref
4. En-route performance, limitations
5. Flights over water
6. Effect on performance of take-off procedures at particular aerodromes
7. Effect of noise abatement requirements
8. Abnormal pressurization affecting performance
9. Definitions of:
a. Landing distance
b. Take-off distance
c. Emergency distance, etc.
10. Factors arising from runway surface conditions:
a. Water
b. Snow and slush
c. Ice
d. Grass
11. Minimum strip width after snow clearance

12. Cross-wind limitations
13. Maximum wind velocity — light aircraft
14. Airworthiness or flight Hand Book approval for above
15. Flight Hand Book performance figures
16. Compliance with any special handling instructions not specified in Certificate of
Airworthiness or flight Hand Book
17. Ferry flights with one engine inoperative
18. Handling techniques — one engine inoperative
19. Weather and route limitations
20. Fuel consumption
Q. TECHNICAL INFORMATION
1. Airframe leading particulars

2. Simplified description of systems
3. System pressures
4. Fuel system
5. Flying controls, etc.
6. Airframe limitations:
a. V NO
b. V NE
c. V MO/MMO, etc
7. Engine — basic details
8. Engine limitations
9. Certification and Continued Surveillance
10. Engine handling procedures
11. Approved types of:

a. Fuel
b. Oil
c. Coolant
d. Hydraulic fluid
e. Water/methanol
f. Anti-icing fluid, etc.
12. Replenishment of all systems
13. Refueling or de-fuelling
14. Operating instructions — all systems
a. Electrical
b. Hydraulic
c. Brakes
d. Anti-icing
e. Oxygen, etc.
15. Radio equipment — general description
16. Radio equipment — operating instructions
17. Operating instructions for:
a. Auto-pilot
b. Flight director system
c. Flight recorder
d. Special navigation equipment, etc.
18. Preflight inspection by crew
19. Abnormal drills:
a. Invertors failure
b. Flight systems failures, etc.
20. Aircraft handling techniques:
a. following loss of engine in turbulence
b. on slippery surfaces, etc.
21. Safety precautions (no smoking)
22. Operation with defective fuel tank
23. Method of use of oxygen
R. OPERATIONS HAND BOOK & TRAINING HAND BOOK
1. Purpose and scope

2. Responsibility for content
3. Responsibility for distribution
4. Responsibility for amendment
5. Training staff duties and responsibilities
6. Policy statements covering:
a. Responsibility for appointment and supervision of training staff

b. Qualifications of training staff
7. Use and approval of flight simulators

8. Administration and recording of crew tests
9. Employment of pilots and flight engineers on more than one type
10. Method of simulating engine failure
11. Method of simulating in-flight conditions
12. Conversion training
13. Minimum qualification and experience
14. Ground technical training
15. Flight conversion training
16. Special equipment training
17. Cabin crew member training

18. Route qualification
19. Records of progress
20. Certification of completion of each stage
21. Conversion to aircraft commander (captain)
22. Periodic Crew Tests
23. Flights on which training may be conducted
24. Adequacy of training syllabus
25. Adequacy of check forms/certificate for crew test
26. Survival tests
27. Six-month check — pilot-in-command/co-pilot
28. Line check — pilot-in-command/co-pilot
29. Rating checks
30. Instrument approach competence
31. Pilot-in-command route competence
32. Flight navigators checks
33. Flight engineer checks
34. Pilot-in-command recent type experience
35. Pilot-in-command aerodrome qualification
36. Cabin crew member checks
37. Pilots’ familiarity with flight engineer panel
S. TECHNICAL RECORDS
1. Validity of maintenance certifications
2. Maintenance release properly executed
3. Technical logs correctly completed
4. Fuel, oil and methanol quantities sufficient for flight
5. Flight times correctly entered:
a. Technical log
b. Flight log
c. Engine log
d. Propeller (if applicable) log
6. Defect correction properly covered by signature
7. Significant defects entered as they occur
8. Deferred defects log
9. Recurring defects and any shortage of spares
10. Records of FDR parameter allocation, conversion equations, periodic calibration
and serviceability/maintenance information
11. Retention of flight recorders in safe custody pending their disposition
T. CREW RECORDS
1. Records of flying duty, duty and rest periods
2. Discretionary reports
3. Records of periodic crew tests:
a. All crew — emergency/survival
4. All pilots:
a. Annual instrument rating renewal
b. Line checks
c. Six-month checks
d. Instrument approach proficiency
e. Recency checks
f. Pilot-in-command — area/route checks
g. Flight engineers — six-month/line checks
h. Flight navigator — annual checks
i. Induction and conversion training
5. List of operator’s check and training pilot

APPENDIX-18
AIR OPERATOR OPERATIONS CONTROL INSPECTION GUIDE
down for report making on Air Operator Operations Control Inspection:
A. HAND BOOKS
1. Current copy of the Flight Operations Hand Book available?

2. Current copy of the Aircraft-Specific Operations Hand Book available?
3. Current copy of Aircraft-Specific Checklists available?
4. Current copy of Flight dispatch Hand Book available?
5. Current copy of AFM Performance available?
6. Current copy of Emergency Response Hand Book available?
B. OPERATIONAL FLIGHT PLAN - NAV LOG
1. “Standard” operational flight plan used for the flight(s)?

2. “Standard” ops flight plan appropriate for this flight operation?
3. “Standard” flight plan calculated accurately?
4. “Hand Book” operational flight plan/NAV log issued for the flight(s)?
5. “Hand Book” ops flight plan appropriate for this flight operation?
6. Assigned person accurately computed the Hand Book plan?
7. Computer operational flight plan/NAV log issued for the flight(s)?
8. Computer plan/NAV log obtained from an approved source?
9. Computer plan/NAV log calculated accurately?
10. Copy of the signed operational plan – NAV log retained?
11. Retention method and time period in use acceptable?
12. Operational flight plan/NAV log formats, examples and completion procedures
accurately described in the Operations Hand Book?
13. Applicable Operations Hand Book content complete and acceptable?
14. Applicable Operations Hand Book policies applied as written?
C. WEATHER
1. Complete weather briefing received by the flight rew?
2.Weather data obtained from approved source(s)?
3. Terminal weather observations appropriate for the flight?

4. Terminal weather forecasts appropriate for the flight?
5. En-route weather appropriate for the flight?
6. Significant weather synopsis appropriate for the flight?
7. Winds aloft forecasts appropriate for the flight?
8. Upper Air pressure charts appropriate for the flight?
9. Severe weather reports and forecasts appropriate for the flight?
10. “Real-time” weather displays available for consultation?
11. Weather data consistent with that used for ops plan/NAV log?
12. Flight plan routing the best for the forecast weather?
13. Weather data appropriate to the flight(s) retained?
14. Retention method and period in use acceptable?
15. Weather data formats, examples and instructions accurately described in the
Operations Hand Book?
16. Applicable Operations Hand Book content complete and acceptable?
17. Applicable Operations Hand Book policies applied as written?
D. SELECTION OF ALTERNATES
1. Appropriate takeoff alternate selected?

2. Appropriate en-route alternates selected?
3. Appropriate destination alternate selected?
4. Alternates included in ops plan – NAV log?
E. AERONAUTICAL DATA
1. Appropriate NOTAM data provided to the flight crew?

2. NOTAM data obtained from an approved source?
3. Route guide and NAV charts available to operational control?
4. NAV log coordinates compared to the NAV charts coordinates?
5. AFM aircraft-specific performance data available?
6. Aircraft specific takeoff and landing performance available?
7. Takeoff performance Hand Bookly calculated?
8. Appropriate obstacle data use in the takeoff calculation?
9. TO and LDG performance data from an approved source and current?
10. Takeoff and landing performance data computer-generated?
F. MINIMUM FUEL SUPPLY
1. Flight planning minimum fuel calculations based on weights approximated from a

valid source?
2. Minimum fuel supply appropriate for aircraft and operation?
3. Minimum fuel contingencies considered?
4. Fuel/oil uplift information available?
G. AIRCRAFT CONSIDERATIONS
1. On-going MEL -deferred items of the aircraft available?

2. On-going maintenance status of the aircraft available?
3. Copy of the tech log with maintenance release available?
4. Aircraft CAT II/III ready?
5. Aircraft ETOPS ready?
H. ATS STATUS
1. ATS flight planned filed?

2. Operation conducted under instrument flight rules?

I. PROGRESS OF FLIGHT
1. Takeoff and landing times for current flights available?

2. At least one on-duty person could provide an approximate position of the flight(s)
at a selected time?
3. Operational control person has immediate access to telephone lines dedicated to
flight operations issues?
4. Operational control person could contact the flight en-route?
5. Each station could be contacted during the period prior to flight arrival and
immediately prior to flight arrival.
6. Flight locating information available for the flight crew?
J. COMMUNICATIONS RECORDS
1. Operational control person maintains a continuous log?

2. A record of all radio communications is maintained by log or tape?
3. ACARS readout is available for previous flights?
K. OVERALL ASSESSMENT
1. Personnel were competent and proficient?

2. Compliance with Operations Hand Book, except where noted.
3. Adequate facilities and equipment available for required tasks.

APPENDIX-19
AIR OPERATOR DISPATCH HAND BOOK INSPECTION

GUIDE
The following areas should be inspected and the observation found, should be written down for
report making on Air Operator Dispatch Hand Book Inspection:
A. AUTHORISED OPERATIONS
1. Are the operations that may and may not be conducted according to the Ops Specs
(including areas of operation) clearly specified?
2. Are there clear definitions of domestic, flag, and supplemental
3. operations? Are there clear definitions of the rules under which each
4. of these operations is conducted?
5. Are the applicable regulations identified and the operator’s policies
6. applicable to each type of operation clearly stated?
B. HAND BOOKS
1. Is there a section of the Ops Hand Book, Part A in which the policy and guidance for
operational control has been collected for the guidance of flight crews and
DISPATCHs?
2. Are the topics listed on this job aid adequately covered?
3. (Is the applicable section of the Ops Hand Book, Part A readily available to
DISPATCHs and flight crews while they perform their duties?
4. Is the copy of the operator’s Ops Hand Book, Part A that is available to
DISPATCHs or flight crews current?
C. ORIGINAL RELEASE
1. Are the conditions clearly stated under which a flight may and may not be
dispatched?
2. Are the conditions stated under which a flight must be re-routed, delayed, or
cancelled?
3. Does the flight release contain all required elements?
4. Are limitations required in the remarks of the release?
5. Is a written copy of weather reports and forecasts (including
6. PIREPs) and NOTAMs attached to the release and provided to the flightcrew?

D. RESPONSIBILITY FOR PRE-DEPARTURE FUNCTIONS
1. Are the responsibility and procedures for accomplishing the following functions
clearly specified?
2. Crew assignment?
3. Load planning
4. Flight planning
5. Release of the aircraft from maintenance
6. Control of MEL and CDL limitations
7. Weight and balance
8. Have adequate procedures for crosschecking and verifying these
9. activities been established?
10. Is each of these procedures effective?
11. What means has the operator established for the PIC and DISPATCH to ensure that
each of these functions has been satisfactorily accomplished before the aircraft
departs?
E. DISPATCH BRIEFING
1. How do the operator’s procedures provide for briefing of the PIC by the
DISPATCH?
2. Is the minimum content of the briefing specified and adequate?
F. DUAL RESPONSIBILITY
1. How are the signatures of both the PIC and the DISPATCH on the dispatch release
accomplished?
2. Is the PIC’s obligation to operate the flight according to the release, or to obtain an
amended release, clearly stated?
G. FLIGHT-FOLLOWING
1. Are the DISPATCH’s flight-following requirements and procedures clearly stated?

2. Is policy and guidance provided to flight crews and DISPATCHs for
3. monitoring fuel en route?
4. Are flightcrew reporting requirements and procedures clearly stated?
5. Are there specified procedures for DISPATCHs to follow when a required report is
not received?
6. Is a record of communication made and retained?
H. INABILITY TO PROCEED AS RELEASED
1. Is a policy stated concerning the PIC’s latitude to deviate from a dispatch release
without obtaining a new release?
2. Is there specific and adequate direction and guidance to PICs and DISPATCHs for
the actions to take when a flight cannot be completed as planned (such as
destinations or alternates below minimums, runways closed or restricted)?
3. Are there procedures to follow in case of diversion or holding specifically
4. and clearly stated?
I. Weather
1. Does the operator obtain weather reports from an approved source?

2. Are procedures for making flight movement forecasts clearly specified?
3. Are those individuals authorized to make a flight movement forecast clearly

specified? Are other individuals specifically prohibited from making flight movement
4. forecasts?
5. Does the operator have an adverse weather system?
6. Does the operator have adequate procedures for providing the latest available
weather reports and forecasts to flight crews while the flight is en route?
7. Does the operator have adequate procedures for updating weather information
J. WEATHER MINIMUMS
1. Is release under VFR authorized by CAAB?

2. If so, has the forecast and actual weather allowed VFR flight to destination on
those flights so released?
3. Have turbojet aircraft been released under VFR?
4. Are IFR departure minimums authorized by CAAB?
5. When flights are released with the departure airport below landing minimums, are
takeoff alternates named on the dispatch release?
6. Are destination weather minimums authorized by CAAB?
7. Weather minimums for “high minimums” captains followed?
8. When a flight is released to a destination below CAT I minimums, is that airplane
type authorized at CAT II or CAT III operations at that location?
9. When destination alternates are required, are they named on the dispatch release?
10. Is the weather at the named alternate airport equal or better than that required by
regulation?
11. Is “marginal” defined for the designation of two alternates on the dispatch release?
12. Are two alternates designated when required?
13. Are DISPATCHs made aware of these limitations before dispatching a flight?
14. Do weather forecasts from the trip records show that these limits have been
K. SELECTION OF ALTERNATES
1. Is policy, direction, and guidance provided for the selection of alternates?

2. Is terrain and engine-out performance considered in the alternate selection?
L. NOTAMs
1. Is the required NOTAM information provided (Class I, Class II, and Local)?
M. INFORMATION
1. What provisions does the operator make for supplying airport and navigation
information?
2. What means does the operator use to comply with the requirement for an airport
data system? Is it adequate?
3. Are flight crews provided with written flight plans for monitoring flight progress
and fuel burn?
4. How does the operator provide data to DISPATCHs on takeoff and landing
minimums at each airport?
5. Do DISPATCHs have immediate access to such data?
6. Are provisions made for nonstandard operations, such as inoperative centerline
lighting?

N. FUEL
1. Are all the required increments of fuel provided (start and taxi, takeoff to arrival at
destination, approach and landing, missed approach, alternate fuel, 45 minutes of
reserve, and contingency fuel)?
2. Are the operator’s policies concerning contingency fuel adequate for the
3. Are there minimum fuel procedures specified for both DISPATCHs and PICs?
4. When aircraft are dispatched without an alternate, is adequate contingency fuel
carried for un-forecast winds, terminal area delays, runway closures, and
contingencies?
O. EMERGENCY PROCEDURES
1. Are emergency action procedures and checklists published and readily available for
the following emergencies?
a. In-flight Emergency
b. Crash
c. Overdue or missing aircraft
d. Bomb threat
e. Hijacking
P. CHANGEOVER PROCEDURES
1. Is an adequate overlap provided for the DISPATCH being released to brief the
oncoming DISPATCH on the situation?
Q. TRIP RECORDS
1. Are the required trip records carried to destination?

2. Are trip records retained for 30 days?

APPENDIX-20
DISPATCH QUALIFICATION INSPECTION GUIDE
down for report making on DISPATCH Qualification Inspection:
A. QUALIFIED DISPATCHS
1. Are all DISPATCHs certified?

2. Have all DISPATCHs successfully completed a competency check within the
eligibility period?
3. Have all DISPATCHs completed route familiarization within the preceding 12
calendar months?
4. How does the operator ensure that DISPATCHs are currently familiar with the areas
in which they work?
B. KNOWLEDGE OF WEATHER
1. Are DISPATCHs knowledgeable about the following weather conditions?

2. Surface (fronts, fog, low ceilings, etc.)
3. Upper air (tropopause, jet streams)
5. Severe (low-level winds hear, microburst, icing, thunderstorms)
6. Can DISPATCHs read a terminal report, forecast accurately, and interpret the
meanings?
7. Can DISPATCHs read various weather depiction charts and interpret
8. the meanings?
9. Can DISPATCHs read upper-air charts and interpret the meanings?
C. KNOWLEDGE OF THE AREA
1. Do DISPATCHs immediately recognize the airport identifiers for the airports in the
area in which they are working?
2. Are DISPATCHs generally familiar with the airports in the area in which they are
working (number and length of runways, available approaches, general location,
elevation, surface temperature limitations)?
3. Are DISPATCHs aware of which airports, in the areas in which they
4. are working, are special airports, and why?
5. Are DISPATCHs aware of the terrain surrounding the airports in the
6. areas in which they are working?
7. Are DISPATCHs aware of dominant weather patterns and seasonal
8. variations of weather in the area?
9. Are DISPATCHs aware of route segments limited by drift-down?
D. KNOWLEGE OF AIRCRAFT USED
1. Are DISPATCHs aware of the general performance characteristics of each airplane

with which they are working (such as average hourly fuel burn, holding fuel,
engine-out, drift-down height, effect of an additional 50 knots of wind, effect of a
4,000-foot lower altitude, crosswind limits, maximum takeoff and landing weights,
required runway lengths)?
2. Can DISPATCHs read and explain all the items on the operator’s flight plan?
E. KNOWLEDGE OF POLICY
1. Are DISPATCHs knowledgeable of the Ops Specs, particularly such items as

authorized minimums?
2. Are DISPATCHs aware of the policies and provisions of the operator’s Hand Book as
discussed under policies and procedures?
F. KNOWLEDGE OF RESPONSIBILITIES
1. Are DISPATCHs knowledgeable of their responsibilities under CAR ‘84 (such as

briefing PIC; canceling, rescheduling, or diverting for safety; in-flight monitoring;
in-flight notification to PIC)?
2. Are DISPATCHs knowledgeable of their responsibilities under the operator’s
Hand Book?
3. Are DISPATCHs aware of their obligations to declare emergencies?
G. PROFICIENCY
1. Are DISPATCHs competent in the performance of their assigned duties?

2. Are DISPATCHs alert for potential hazards?
H. DUTY TIME
1. Are the regulatory duty time requirements being complied with?
I. SUPERVISORS
1. Are supervisors qualified and current as DISPATCHs?

2. Are competency checks appropriate, thorough, and rigorous?

APPENDIX-21
DISPATCH FACILITIES AND SUPPORT INSPECTION GUIDE
The following areas should be inspected and the observation found, should be written down for report
making on Dispatch Facilities and Support Inspection:
PHYSICAL
1. Is enough space provided for the number of people working in the dispatch center?
2. Are the temperature, lighting, and noise levels conducive to effective
3. human performance?
4. Is access to the facility controlled?
A. INFORMATION
1. Are DISPATCHs supplied with all the information they require (such as flight status, maintenance status,
load, weather, facilities?)
2. Is the information effectively disseminated and displayed? Can information be
quickly and accurately located without overloading the DISPATCH?
3. Are real-time weather displays available for adverse weather avoidance?
B. DUAL RESPONSIBILITY
1. Can a DISPATCH establish rapid and reliable radio communications (voice or

ACARS) with the captain when a flight is parked at the gate?
2. How much time does it take to deliver a message to an en route flight and get a response?
3. Are direct-voice radio communications available at all locations?
4. Are they reliable? If communications facilities are shared with other airlines, does traffic congestion
preclude rapid contact with a flight?
5. If hub-and-spoke operations are conducted, are there adequate communication facilities available
to contact and deliver a message to all arriving flights within a
15-minute period?
6. Are backup communications links available in case of a failure of the primary links?
C. MANAGEMENT
1. Has overall responsibility for operations in progress been assigned to one individual who can coordinate
the activities of all the DISPATCHs?
2. Have procedures been established for coordinating with central flow control?
3. Have adequate internal communications links been established?
D. WORKLOAD
1. What method does the operator use to show compliance with the requirement to assign enough
DISPATCHs during periods of normal operations and periods of non- routine operations?
2. Are the operator’s methods adequate?
3. Do DISPATCHs have enough time to perform both dispatch and flight-following duties in a
reasonable manner?

APPENDIX-22
AIR OPERATOR’S OPERATIONS CONTROL CENTRE DIAGRAM IS SHOWN BELOW:

Inspector Handbook ON Flight Dispatch: Civil Aviation Authority, Bangladesh

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IHB6-2

CIVIL AVIATION AUTHORITY, BANGLADESH

FLIGHT SAFETY AND REGULATIONS DIVISION

CAAB HQ, Kurmitola, Dhaka-1229

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GENERAL – CHAPTER : 1 Page No.

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APPENDICES- CHAPTER 6 (LIST OF A P P E N D I C E S 1 - 2 2 ) Page No.

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AAL Above Aerodrome Level

ACAS Aircraft Collision Avoidance System

ACARS ARINC Communication Addressing & Reporting System

ADF Automatic Direction Finder

ADIRS Air Data Inertial Reference System

AEA Association of European Airlines

AFM Airplane Flight Hand Book

AGA Aerodromes, air routes and Ground aids

AGL Above Ground Level

AHARS Attitude and Heading Reference System

AIP Aeronautical Information Publication

AMSL Above Mean Sea Level

ANO Air Navigation Order

AOC Air Operator Certificate

AOG Aircraft On the Ground

AOM Aircraft Operating Hand Book

A/P Autopilot ATS

Services APU Auxiliary

Power Unit ASAP As Soon

ASDA Accelerate Stop Distance Available

ASI Air Speed Indicator

ASR Airport Surveillance Radar

ATA Actual Time of Arrival

ATC Air Traffic Control

ATD Actual Time of Departure

ATIS Automatic Terminal Information Service

ATL Aircraft Technical Log

ATM Air Traffic Management

ATOL Air Transport Operating Licence

ATPL Airline Transport Pilot Licence

ATS Air Traffic Service

ATS Auto Thrust System

AUTO Automatic AUX Auxiliary

AVI Live Animal

AWB Airway Bill

AWO All Weather Operations

CAAB Civil Aviation Authority of Bangladesh

CAR Civil Aviation Rules

CAT Clear Air Turbulence

CAT 1 Landing Category 1 (11 or 111)

C/B Circuit Breaker

CBT Computer Based Training

CCQ Cross Crew Qualification

CDL Configuration Deviation List

CDU Control Display Unit

CFIT Controlled Flight into Terrain