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Rangkuman
Rangkuman
Semester : VI (6)
Rangkuman :
MODALS
Modals are auxiliary words which do not change grammatical / grammatical forms.
PENGGUNAAN MODALS
Modals dapat digunakan dalam semua subjek tanpa harus menambahkan akhiran s
Being able to make, change, and cancel appointments is an important skill in business English. Here
are some expressions that you can use in an e-mail in a concise and clear manner.
Request an appointment
(formal situation)
(neutral)
(informal)
Suggest time
(neutral)
(informal)
How about…?
(official)
Thank you for your email. I am willing to discuss it .... on (date) at (time and place).
(neutral / informal)
(official)
Unfortunately, I will be away on business for the week of July 6-11, so I will not be able to meet you
at that time. however, if you are there the following week, I will be happy to arrange a meeting with
you.
I will be out of the office on Wednesday and Thursday, but I will be available on Friday afternoon.
Cancel an appointment
(official)
Unfortunately, due to some unexpected business, I am unable to fulfill the promise for tomorrow
afternoon.
(neutral)
I worried that I had to cancel our meeting on Wednesday, because something unexpected had
appeared.
Apologize
(official)
(informal)
Request confirmation
(neutral)
Please confirm whether this date and time is right for you.
(informal)
if you don't know the person, you should provide some background information about yourself or
your company .
Even when you already know that someone isn't there, the best way to leave a message usually
starts with asking the person you want to talk to, with phrases like:
- Caller: "Good morning. Can you connect me with ... please? "
There are also more informal versions like "Do ... there?" but "I want to talk to ..." and "Please
connect me / contact me ..." too pushy and therefore rude even in casual situations.
No need to say your name at this time. You give a name when leaving a message, and saying it now
means they have to ask you to repeat it later. You can immediately tell your name if you know the
person you are talking to.
After giving bad news about someone who is not there, the recipient must then immediately offer to
take the message.
If the recipient does not offer, you can ask to leave a message.
it is rarely possible to reject a request to leave a message, so the recipient will almost certainly
answer with a positive answer
Although not recommended, callers can sometimes go directly to phrases to give messages such as
"Can you tell him that I need ...?" without the more general "Can I leave a message?" first phrase. In
such cases, the recipient may have to ask them to wait.
check / Clarify / Deal with communication problems when taking and leaving messages on the phone
if there is something about what is dictated that tends to be difficult to understand or write, the
caller can help by providing further details
Indirect Question
Indirect question adalah bentuk pernyataan yang mengungkapkan pertanyaan orang lain (reported
speech) yang telah dikatakan secara langsung (direct speech) dengan mengubah format
pembicaraan tersebut sehingga menjadi lebih jelas, alami, dan efisien bagi pendengarnya.
Karena merupakan reported speech, indirect question tidak menggunakan question mark (tanda
tanya) di akhir kalimatnya.
Berbeda dengan direct question yang subject dan verb-nya bertukar posisi, subject pada indirect
question diletakkan sebelum verb. Adapun rumus indirect question pada yes/no question
(pertanyaan yang meminta jawaban ya/tidak) dan wh-question (pertanyaan akan informasi) adalah
sebagai berikut.
Yes/No Question
Wh- Question