Professional Documents
Culture Documents
Once you have it: Two main risks - If you display too little power,
you look to eager. If you display too little warmth, your attention
looks intense. Your interaction may be like an
interview/interrogation. Balance focus with warmth and
acceptance/genuine respect.
When to use it: delivering bad news, dealing with difficult people.
Avoid when people get too comfortable and share too much.
Once you have it: You get listened to and often obeyed.
Disadvantages: Inhibit critical thinking in others, doesn’t invite
feedback risking not receiving information you actually need,
easily appear arrogant. Learn to emanate warmth to reduce the
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easily appear arrogant. Learn to emanate warmth to reduce the
risk of being perceived as arrogant or intimidating. You are seen
as high status.
When to use it: Works well in many business situations and any
situations where you want people to obey and listen. Useful in
crisis or immediate compliance from people. Avoid it in social
settings - weddings and funeral or when delivering bad news
(sensitive business situations). Avoid when you want to
encourage creativity or constructive feedback as it inhibits critical
thinking in others. (Visionary, focus or warmth charisma would be
better).
*Introversion practice
At parties, don’t be social right away.
Spend 5 minutes to observe.
Take 5-minute introversion breaks.
You don’t have to limit yourself to one style.
Check in with your mental state.
Golden rule
People like people who are like them.
Similar attire, appearance, demeanour and speech.
They assume you share similar backgrounds, education and
values. They feel like part of the same tribe.
Tribal wear
Blend in or stand out?
Make others feel like comfortable adapt to their tribal wear.
Dress to impress. Research and see what people are wearing
beforehand.
Graceful exits
• First, don't wait too long to end it. Otherwise you both feel
the strain and become uncomfortable.
• The easiest way, having an official reason for doing so. So be a
volunteer or require some official duty at parties.
• People always expect you to spend a few minutes with them
while ‘on duty’.
• Another way is to offer something of value:
• Information: an article, book, or website you think might be
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• Information: an article, book, or website you think might be
of use to them.
• A connection: someone they ought to meet whom you know
and can introduce them to.
• Visibility: an organization you belong to where you can invite
them to speak.
• Recognition: an award you think they should be nominated
for.
• This creates a feeling of warmth and goodwill in others
toward you and your departure will be haloed by the
impression of generosity created.
• So, wait until they finish a sentence then say. “You know,
based on what you've just said, you should really check out
this website. If you have a card, I’ll send you the link. Then
give your business Card., then say, “Great, I’ll email you soon.
It was a pleasure meeting you.”
• Alternatively, if they had agreed to meet someone in the
room, say, “Let me introduce you” and bring them together.
Draw others into the conversation since a group of 3 or 4 is
easier to leave.
• If you're breaking up a group, maybe rescuing a person who
wants to leave, or you need to introduce them to someone
else or they are needed on duty, focus all your attention with
warm eye contact, not on the person you are talking with but
on those left behind minimizing chances of feeling excluded
and is particularly important for showing kindness or focus
charisma.
E.g. “I am so sorry but Chris is needed to…. Would you allow
me to bring him over there?” This gives a nominal feeling of
having a choice in the matter.
• Once the conversation is over, don’t waste time worrying
about what you said, hadn’t said or will say next time. People
don’t remember words but the feeling of speaking to you.