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Digital 101
Digital 101
0.1 Identify which of the following scenario is Digital (Select all applicable]
1.‹ Helps in serving customers “proactively”, just when they need it.
2 i•’ Helps in “predicting”.
g i•' Replaces and/or automates manual work
z i•' Inserts a piece of technology into an existing process
1 ‹• Enabling customer to re-design business (business models, business process and new services/products)
2 Usage of Digital technologies
3 ‹• Deliver entire spectrum of solutions and service lines of digital
transformation z i•’ Impact customers by transforming end customer
experiences
0.Z Far digital o'ansformation of an organization. defining its current and future
views is a recommended
approach(Select all applicable)
1. ‹. Business View
2. ‹
Technology View g i•’
Commercial View
0.5 ’One of our customers has implemented an iPad in their warehouse where the manager can key in inventory
levels into the iPad instead of the physical registry - this is an example of business"
1. ' r Digital
2. '. Non-Digital
0.6 Digital has the ability ¢o reach out customer with the help of technology and customer data
1 ' •. TRUE
2 ' FAL3E
1. ' r. TRUE
2. ' .. FAL6E
0.8 Digital has the ability ¢o get 360 degree view of a customer
1 ' °. TRUE
I .'.•'. TRUE
g '. .' FALSE
0.8 Digital has the ability to get 360 degree view of a customer
I .'.•'. TRUE
g '. .' FALSE
1 '.•.
g '. .' 9ecure,MobiIity,Analytics,Compute
3 '. '
4 '. 9ecurity,Mobile,Analyse,Compute
HOme
>reżous
e ng a e p p u e pp s e
1 ›• Interactive Advertising
g i•' Digital Retailing
$ i Mass Mailing
0.12 Which of the foIlmving is/are examples af wireless connecôvi¢y technology íselect all applicable]
1 "*'. Wİ-Fi
2 ZigBee
g i•'. Blutooth
zt i Ethernet
0.13 Social technologies are changing the business by (l3elecc all applicableJ
1 ›• Speed of Delivery
ç i•' Responsiveness to changi ng needs
g i•' Consistent quality
O.15 Social Media. Crowdsourcing and Collaborations are a few enablers of capability af disruptive
digital technologies.
1.' . Think
g •. Connect
$ . Communicate
z . Visualize
0.16 Big Oata. Ana@cs, AI, Cognitive Analysis are a few enablers of capability af disruptive digital technologies.
1 ' 8ense
g •. Think
3 ' Connect
z . Communicate
O. t7 Robotics/Bots. RPA. M9M and Drones are a few enablerg of capability of digruptï«e digital ¢echnolagies.
1. ' . . Connect
g . Communicate
3. '
r Visualize z' .
Act
0.1B Augmented reallty uses the existing environment and overlays new information on top of it.
'.•.' True
g' ' False
3 '. .' Can't Say
Prevous Home
O. Z1 Whim:h of the following cen be potential benefits from Enterprise Digital Transformations (SeIecE all eppliceble]
0.E4 Which of the following can be hot spots for digital disruptions.
1 Subscription m odel
g The Hyper-personalized Model
The Hypermarket Model
4 . • All o+ the above
Previous
GL26 En¢erpriee can emp&hize wkh tf›e customer 1:hrough experience driven Eligi4magination by understanding
cuatoma' needs.[SeIecc all applicable)
j @ Expressed wishes
2 e unarticulated wishesMn-fathomed wishes
3.D None Of the 8bOVg
GL27 are a few fundmr›ereaI ahifle happening in busk›eee modelB ae an impacc of Enterprise Digkal
Transformation.tick oil oppleobkl
jB Products to Servioes
2.B Products to Platforms
3.B Ownership to Access
q @ Products to Data
GL29 Eurocom haa reoxdy been able to maI‹o good rea¢rery of long cciIaIandk+g paymerlla , by enabling
mobile payrrenls. Which buainees proceea haB been made this efficieM?
j @ Customer onboarding
2.e Deiivery/Payment
3.e customer servicing
4.e customer retention
s.e cii of the above
0.SD ABC Bank free reduced the ¢lme ¢o on•board e cuo¢omer ¢o less than CCI% by digkéing the docurnm¢ handling
proseas. Witch business prooees has kthroyed here.
j @ Customer onboarding
2 e Delivery/Payment
3.e customer servicing
4.e customer retention
s.e cii of the above
GL31 Adopfing digital technologies on additional enterprise to cleliver grauXh, prdftabi€¢y ext customer ceroioky
0.33 In the OigiLal era, o‘adi¢ionaI products turn into smart products by adding key capabilities in them like :
1.'.. Intelligence
g '. . Connectednes
3 '.r. Both 1 and 2
x '. . klone of the above
0.34 To empathize with customer's journey and ¢o capture expressed. unarticulated and un-fathamed needs is
0.37 The follou/ing srep involved in "Oigital Journey framework* focuses on running Digital operation 6
benefits realization while continuously identifying next "delLa" improvemeM and/or new opportunities
1 . Identify
2 Build
3 Prove
4 BF8tB
0.38 The follou/ing srep involved in "Oigital Journey frameworJ‹* focuses on building desired Digital sLack,
developing internal capabilities and building agility & speed irco technology management
1 Identify
2 Build
3 Prove
4 BF8tB
3 Prove
4 ' Operate
s t All of the above
0.39 The following step involved in "Digital Journey frameworI‹* focuses on Identifying product/ services &
business model differentiation opportunities
1 Identify
2 Build
3 Prove
4 ' Operate
s t All of the above
0.40 Digital is not touch point for a customer but it’s a Journey
1 ' t TRUE
2 ' ' FALSE
Homo