Sectìon: What is Digital

0.1 Identify which of the following scenario is Digital (Select all applicable]

1.‹ Helps in serving customers “proactively”, just when they need it.
2 i•’ Helps in “predicting”.
g i•' Replaces and/or automates manual work
z i•' Inserts a piece of technology into an existing process

0.2 TechM's digital definition comprises af — (Selecc all applicablej

1 ‹• Enabling customer to re-design business (business models, business process and new services/products)
2 Usage of Digital technologies
3 ‹• Deliver entire spectrum of solutions and service lines of digital
transformation z i•’ Impact customers by transforming end customer
experiences

0.Z Far digital o'ansformation of an organization. defining its current and future
views is a recommended
approach(Select all applicable)

1. ‹. Business View
2. ‹
Technology View g i•’
Commercial View

i•’ Creation of new business designs

2. › Blurring the Digital and physical world
3. ›• Unprecedented convergence of pe business and things

0.5 ’One of our customers has implemented an iPad in their warehouse where the manager can key in inventory
levels into the iPad instead of the physical registry - this is an example of business"

1. ' r Digital
2. '. Non-Digital

0.6 Digital has the ability ¢o reach out customer with the help of technology and customer data

1 ' •. TRUE
2 ' FAL3E

a.7 speedy execution is the essential key element of Digital

1. ' r. TRUE
2. ' .. FAL6E

0.8 Digital has the ability ¢o get 360 degree view of a customer

1 ' °. TRUE
 I .'.•'. TRUE
g '. .' FALSE

0.8 Digital has the ability to get 360 degree view of a customer

I .'.•'. TRUE
g '. .' FALSE

0.9 Digital is drŃen by

1 '.•.' " Inside out" perspective

g '. .' "Outside in" perspective

O. 10 SMAC stands fer

1 '.•.
g '. .' 9ecure,MobiIity,Analytics,Compute
3 '. '
4 '. 9ecurity,Mobile,Analyse,Compute

HOme
>reżous

e ng a e p p u e pp s e

1 ›• Interactive Advertising
g i•' Digital Retailing
$ i Mass Mailing

0.12 Which of the foIlmving is/are examples af wireless connecôvi¢y technology íselect all applicable]

1 "*'. Wİ-Fi
2 ZigBee
g i•'. Blutooth
zt i Ethernet

0.13 Social technologies are changing the business by (l3elecc all applicableJ

1 ›• Adding additional customer touch points

g i•' Changing traditional selling to '8ociaI selling’
g i•' Real Time customer enagement
z i None of the above

B.14 Autonomous technologies help in achìevìng (Select all applicable)

1 ›• Speed of Delivery
ç i•' Responsiveness to changi ng needs
g i•' Consistent quality
O.15 Social Media. Crowdsourcing and Collaborations are a few enablers of capability af disruptive
digital technologies.

1.' . Think
g •. Connect
$ . Communicate
z . Visualize

0.16 Big Oata. Ana@cs, AI, Cognitive Analysis are a few enablers of capability af disruptive digital technologies.

1 ' 8ense
g •. Think
3 ' Connect
z . Communicate

O. t7 Robotics/Bots. RPA. M9M and Drones are a few enablerg of capability of digruptï«e digital ¢echnolagies.

1. ' . . Connect
g . Communicate
3. '
r Visualize z' .
Act

0.1B Augmented reallty uses the existing environment and overlays new information on top of it.

'.•.' True
g' ' False
3 '. .' Can't Say

0.19 Business Qbjec¢ive that can be leveraged using Analytics are

'. .' Quicker Response to Market Trends

Identified real-time cost optimizations
3. '..'. Autonomic Business Processes Management
4. ' • All of the
above 5 '. .' Only 1
and 2

0.20 Connectivity enabled by Digital technologies is creaking new business possibilities -

Quick one-tap connectivity to information, websites and location

g '. .' Evolving mobile & e-business
3.' . Reduced human interference & Seam less data exchange between business
functions 4 '. .' Increased operational Efficiency
5 i• All of the above

Prevous Home
 O. Z1 Whim:h of the following cen be potential benefits from Enterprise Digital Transformations (SeIecE all eppliceble]

1. • Front end differentiation 8 new revenue generation

< customer centricity improvement
¿ Operations improvement & Cost Optimization

0. ZZ rvices is disruptive business model

1. The Free Model

The “as a service" Model
¿ The Access/Rental Model
4 • The On-demand Model

Q.23 Google, Facebook are example of disruptive business model

1. • The Freemium or Free Model

g The Hyper-personalized
Model g The Access/Rental Model
q The On-demand Model

M U Zt \A IN nN r-rf +N o +mIIm s lit n n o n U o N m+ wmn+w +mr-• rd in iJ-oI rdin r• in+ini-iw

0.E4 Which of the following can be hot spots for digital disruptions.

1 New P roduct & Services

g Di+ferentiated Business Model s
Reimag ined Busi ness
processes
4 • All o+ the above

0.US Which of the following could be examples of business models?

1 Subscription m odel
g The Hyper-personalized Model
The Hypermarket Model
4 . • All o+ the above

Previous
GL26 En¢erpriee can emp&hize wkh tf›e customer 1:hrough experience driven Eligi4magination by understanding
cuatoma' needs.[SeIecc all applicable)

j @ Expressed wishes
2 e unarticulated wishesMn-fathomed wishes
3.D None Of the 8bOVg

GL27 are a few fundmr›ereaI ahifle happening in busk›eee modelB ae an impacc of Enterprise Digkal
Transformation.tick oil oppleobkl

jB Products to Servioes
2.B Products to Platforms
3.B Ownership to Access
q @ Products to Data

D28 GMART produ¢ne Seleet all applicable]

j @ Can monitor/report conditiordenvironment

y @ Do predictive analysis
3.@ • • rm self diagnosis
4.g Remain with undetected faults

GL29 Eurocom haa reoxdy been able to maI‹o good rea¢rery of long cciIaIandk+g paymerlla , by enabling
mobile payrrenls. Which buainees proceea haB been made this efficieM?

payrron¢a. Which buaineaa process hBB been made chie efficient?

j @ Customer onboarding
2.e Deiivery/Payment
3.e customer servicing
4.e customer retention
s.e cii of the above

0.SD ABC Bank free reduced the ¢lme ¢o on•board e cuo¢omer ¢o less than CCI% by digkéing the docurnm¢ handling
proseas. Witch business prooees has kthroyed here.

j @ Customer onboarding
2 e Delivery/Payment
3.e customer servicing
4.e customer retention
s.e cii of the above

GL31 Adopfing digital technologies on additional enterprise to cleliver grauXh, prdftabi€¢y ext customer ceroioky

‹.e Enterprise Digital Transformation

2.e Digital Revolution
s e Entepri«e erfonziance
 g '. . The "as a service" Model
g The Access/Rental Model
zt • The Platform Model

0.33 In the OigiLal era, o‘adi¢ionaI products turn into smart products by adding key capabilities in them like :

1.'.. Intelligence
g '. . Connectednes
3 '.r. Both 1 and 2
x '. . klone of the above

0.34 To empathize with customer's journey and ¢o capture expressed. unarticulated and un-fathamed needs is

1.' . Experience Driven Digi-imagination

2.'. Efficiency Driven Digi-imagination
g • Both 1 and 2

0.35 Amazon is an exrnple of

1 '. Subscription model

g '. . The Hyper-personalized Model
3 '. The Hypermarket Model
x i.•. All of the above

0.36 Digital Journey consists of [Select all applicable]

1 i•’ Building Digital Vision

2 i••. Identifying Digital
Impacts 3 ‹.•’. Use Digital
Framework
4 ‹. Heat-map & Radar

0.37 The follou/ing srep involved in "Oigital Journey framework* focuses on running Digital operation 6
benefits realization while continuously identifying next "delLa" improvemeM and/or new opportunities

1 . Identify
2 Build
3 Prove
4 BF8tB

§ • All of the above

0.38 The follou/ing srep involved in "Oigital Journey frameworJ‹* focuses on building desired Digital sLack,
developing internal capabilities and building agility & speed irco technology management

1 Identify
2 Build
3 Prove
4 BF8tB

¿ • All of the above

2 Build

3 Prove
4 ' Operate
s t All of the above

0.39 The following step involved in "Digital Journey frameworI‹* focuses on Identifying product/ services &
business model differentiation opportunities

1 Identify
2 Build

3 Prove
4 ' Operate
s t All of the above

0.40 Digital is not touch point for a customer but it’s a Journey

1 ' t TRUE
2 ' ' FALSE

Homo