Oet speaking

Introduction
EMERGENCY DEPARTMENT-

Good morning/afternoon/evening, im renuka ,im one of the nurse in emergency department. How
may I help you ? /what brings you here?

How may I address you?

Could you tell me your name for the documentation?

HOME VISIT

Good morning, im here to meet mr/mrs___________ . is this right house or can I talk to him/her
right now.

HOSPITAL WARD

Known pt- hi, mr/mrs__________ you look so better than yesterday, did had breakfast or lunch?

Unknown pt- good morning, im renuka, im here for the morning round? Or good morning, can you
tell your name so that I can cross check from the record/

COMMUNITY SETTING

Unknown pt- good morning, please come in. how may I address you? Can you please tell me the
reason for visit?

Known – hi, maria, how come you here? Is there any serious?

NURSING AGENCY

Good morning, im renuka and im the manager of ______________ health agencies. Please come in
have a sit.

Ending phrases
Have I made everything clear?

Do you have any question that you would ask me?

Let’s go over what we’ve discussed so far,…

So, just to recap…
Let me just run through all that,…
Hope , I have cleared your doubt.
Do you have anything to ask me or would like tell me?
If you need help, you can call me.
Or you can call other nurses too, they will help you.