INTRODUCTION

HDFC slic is one of the leading private company. It is the first

privatesector life insurance company to be granted a certificate
of registration on23
rd
October from IRDA.IT is a joint venture between Housing
Development Finance Corporation,India’s leading housing
finance institution and a group company of standardlife ,
UK.Standard life ,UK, founded in 1825, has been at fore front of
UK INDUSTRY for 175 years by combining sound financial
judgement withintegrity and reliability.HDFC AS ON 31
ST
DECEMBER 2008, HOLDS 72.4% OF EQUITY INJOINT VENTURE.
Associate companies are :

HDFC LTD

HDFC BANK
HDFC MUTUAL FUND

HDFC SALES

HDFC ERGO GENERAL INSURANCE

OVERVIEW OF COMPANY
MISSION

Customer service

Value for money for customer

Use of technology to improve service standards

Increasing market share

VALUE
Integrity

Innovation

Customer centric

Team work

Joy and simplicity

PEOPLE
The company employes nearly around 30000 people at
wholeThe whole nation is divided into 10 channel development
zones.Each zone is divided into areas or territories.The famous
people associated with company are :Mr. Deepak S. Parikh
Executive chairman of HDFCMr. .Gautam R. Divan Former
chairman Midsnell groupMr. Ranjan Pant Global management
consultant

MANAGEMENT INFORMATION SYSTEM

A
management information system
(
MIS
) is a subset of the overallinternal control of a business covering
the application of people, documents,technologies, and
procedures by management accountants to solve business
problems such as costing a product, service or a business-wide
strategy.Management information systems are distinct from
regular informationsystems in that they are used to analyze
other information systems applied inoperational activities in
the organization. Academically, the term iscommonly used to
refer to the group of information management methodstied to
the automation or support of human decision making, e.g.
DecisionSupport Systems, Expert systems, and Executive
information systems.
MIS should be designed to achieve the following goals:•
Enhance communication among employees.
• Deliver complex material throughout the institution.• Provide
an objective system for recording and aggregating information
.
• Reduce expenses related to labor-intensive manual
activities.• Support the organization's strategic goals and
direction.
Achieving sound mis:
Management needs to ensure that MIS systems are developed
accordingto a sound methodology that encompasses the
following phases: • Appropriate analysis of system alternatives,
approval points as thesystem is developed or acquired, and task
organization.• Program development and negotiation of
contracts with equipment andsoftware vendors.

Development of user instructions, training, and testing of the

system.• Installation and maintenance of the
system.Management should also consider use of "project
managementtechniques" tomonitor progress as the MIS system
is being developed. Internal controlsmust be woven into the
processes and periodically reviewed by auditors.Management
also should ensure that managers and staff receive
initialandongoing training in MIS.In addition, user manuals
should be available andprovide the following information:• A
brief description of the application or system.• Input
instructions, including collection points and times to
sendupdated information.• Balancing and reconciliation
procedures.• A complete listing of output reports, including
samples.Depending on the size and complexity of its MIS
system, an institution mayneed to use different manuals for
different users such as first-level users,unit mgr and
progrmmrs.

It consists of following sub systems:

•
Executive Support Systems (ESS)
•
Management Information Systems (MIS)
•
Decision Support Systems (DSS)
•
Knowledge Work Systems (KWS)
•
Office Automation Systems (OAS)
•
Transaction Processing Systems (TPS)
INFORMATION SYSTEM IN HDFC
Information technology can be a strategic tool in making HDFC
moreefficient and effective. HDFC can reach more people in
more efficient way by implementing right management
information system.
IT creates anevolution in whole world in every business and so
in bankingsystem. Now in HDFC with the help of
INFORMATIONSYSTEM the daily transactions are recorded in
branch computersand these branch computers are then
connected to the main headoffice server so in this way they
keep their daily process update ondaily basis. In fact, IS makes
whole process much more quick,simple and reliable. Due to IS
employees can easily connect withother branches, customer
service get improved, online bankingemerged and lot of others
benefits.

MAIN SERVICES:
Consumer Banking:
HDFC provide Mortgages, Credit Cards, Personal Loans,
AutoLoans, Islamic Banking, and Wealth Management
products. Inorder to maximize customer convenience, they
offer 24-hour Phone Banking, e-Statements, SMS Banking, ATM
Cards andVISA Debit Cards, as well as Online Banking and state
of the art branches.
Wholesale Banking:
Wholesale banking provides Transactional banking, Debt
CapitalMarkets, Corporate Finance, Derivatives & Fx
Options,Commodity Finance and deposit products.
MANGEMENT OVERVIEW:
Organization management chart:
CH2:Business process model:

ORGANISATIONAL RESOURCES
Software Resources:-
Following software’s are used for the functioning of our
information system and organization;
o
Application Software :-
Following application software’s are used in our organization
and functioning of our information system;
1.
General application software
:

Microsoft Office

NOD32 Anti-Virus

Adobe Reader

Database management software

Integrated software : CLARIS , LOTUS2 .
Specific application software :

HR software called “ ATLAS “

Accounting software called “TALLY”

Marketing software called “ CALLPAN “

Financial software called “SPSS”

System Software :-
Following application software’s are used in our organization
and functioning of our information system;
•
Operating System (Windows XP and Linux) for PC’s.
USED FOR :
Multi taskingMulti processing
•
Windows 2003 server for mainframes.
Hardware Resources:-
Following hardware resources are required for thefunctionality
of IS :

Personal computers

Canon Document Scanners

HP Printers

Networking cards

HP Digital Scanners

Dell Mainframes

OTHER DETAILS :
1 Data representation in form of ASCII.For pictures they use
grid systems2 storage or memoryfor micro computers primary
memory : 640 kbfor hard disk storage : 340 mega
bytes3Programming languageCOBOL , RPG , BASIC

TOPOLOGY USED IN HDFC :

Hybrid topology is used which consist of ring and busnetwork.
The bus trunk serves as a backboneOf network.For back up
process : centralized computers are there inMumbai and
banglore.
DATA STORAGE DEVICES :
Storage is one of the mostimportant characteristics of the
computertechnology. Different storage devices are used
toretain the computer data for particular duration of time. A
storage device is an equipment that is usedto record data or
information in it. A storage devicemay be of two types-
recording storage device anddata storage devices. A recording
storage device isthat device which holds the data in it whereas
datastorage devices are used to process the
information.However, data storage device may have a
removableor permanent component for recording as well.
Primary storage devices1disk arrays
the storage devices that contain multiple diskdrive.it includes
cache memory , controllers ,enclosures and power supplies.
2disk drives
this can store upto 1 TB of data .
3RAID
It divides and replicates data among two or morehard disks
drives to achieve greater level of input outputperformance
,data reliability and larger data volume sizes .
Data storage back up tools
Includes replication , snapshot , reporting.
Tape back up and libraries
Provides cost effective and long term data storage.

Transaction Processing Systems (TPS)

Computerized system that performs and records the daily
routine transactions necessary to conduct the business;these
systems serve the operational level of the organization
•
TYPE: Operational-level
•
INPUTS: transactions, events
•
PROCESSING: updating
•
OUTPUTS: detailed reports
•
USERS: operations personnel, supervisors
•
DECISION-MAKING: highly structured
EXAMPLE:
payroll, accounts payableA
PAYROLL

A Symbolic Representation for a payroll TPS

B EMPLOYEE RECORD
All employees are supposed to login when they enter the bank
and logout.The software used is called EMPOWER. This device
is connected with theHUB which continuously makes record of
their hours spent in the bank. Thishelp management to monitor
the working efficiency of an employee.

C CUSTOMER INQUIRY
D FUNDS TRANSFER

FAST PATH 1006

In case of fund transfers between FW and UBS customers,
Teller inputs the Fromaccount (if the source account is of UBS
customer) or To account (if thebeneficiary account is of UBS
customer) as relevant UBS branch code (3 digits)followed by
UBS account number (10 digits).
For UBS to Finware Funds transfers: In FW (Fast Path: 1006) key
in From Account # asthe UBS Account and To Account as the
Beneficiary FW AccountFor Finware to UBS Funds transfers: key
in From Account # as the FW number and ToAccount as the UBS
number.The other fields are as per the table aboveTeller will
invoke/press Hotkey (F6) and system pops up a screen. Teller to
enter thecheque number and the cheque date (system default
to date of entry) in the system incase instrument/cheque is
provided for carrying out the funds transfer. (The system
nowvalidates for cheque series and for stop payment).
Browser branch module:
•
The details to be keyed in remain the same as for JAM branch
After input,press Shift Tab or hit OK/GO button
•
For signature verification, click on Signature Enquiry option on
the LeftHand Side of the screen or click on the icon for
Signature Verification inthe bottom right hand side corner
•
For Customer's "Account Details Enquiry" click on "Account
DetailsEnquiry on the Left Hand Side of the screen or use Fast
Path 7005

Management information system

Relationship of MIS with TPS:
MIS reports and summarizes the organization’s basic operations
and these reports comefrom the basic transition processing
systems. In case of our organization the TPS’s of ATM Cards,
Payroll and Customer identification etc. provide the basic
information aboutthe organization’s activities. These activities
are then summarized in the form of reportsfor the manager so
that they can check whether the firm is working properly or
not. If there are some flaws then they take control measures to
fix those flaws.
CHALLENGES FACED BY HDFC
4PROPER MIS IS NOT ABLE TO FORM AS IT
LACKSSTANDARISATION AND IS RAPIDLY
GROWING.5SOMETIMES THERE IS LACK OF
COMMITMENTFROM THE MANAGEMENT6THERE IS
RESISTANCE OF CHANGE
RECOMMENDATIONS
1SOFTWARE INDUSTRY NEEDS TO DO MORE INDEVELOPING
QUALITY SOFTWARE2PROPER TRAINING SHOULD BE GIVEN TO
EVERYONEABOUT HOW TO USE THE SOFTWARE EFFICIENTLY.3
CAPACITY WITHIN INSTITUTION SHOULD BE
MANAGEDPROPERLY

CH7: Conclusion and future work:

CONCLUSION
A management information system is a system or process that
providesthe information necessary to manage an organization
effectively. MIS and theinformation it generates are generally
considered essential components of prudent and reasonable
business decisions.
This report discuses all the activities that the Management
Information System perform in our selected organization
“Standard Chartered Bank (Pakistan)”.The reports starts with
the background history of the bank such as when it establish in
Pakistan,the branches, pre and post era etc. It explains all the
TPS how the transactions are made by the bank, using of these
TPS from the new events such as account opening, new
allowances etc tothe routine work including cash and payments
record, updating of records, payroll and the processing of the
complaints. These TPS holds all the activities from the manager
and employeesto the customers. The report discuses the
inbound and the outbound logistics and relate all the processes
of TPS used in the bank with the MIS, enabling the bank to
provide the quality andsatisfactory services to their customers.
Also includes the inter relations, of all the entities in
thedatabase of the bank. ERD diagram represents all these
relations.
SUGGESTION
The bank is using the IS very efficiently and increasing its
profitability, but still there are manythings that should be
improved.

With the increase in the technology, the bank should made its
IS up-to-date for providing best services to their customers and
attracting more customers andincreasing its productivity.

The security of these system should be made.

Credit cards system should be improved providing the unique
facilities to their customers which the other banks has not yet
introduce.