House of Quality - A Case Study

Submission Date: …………………………………………..

Index No. …………………………………………..

Corelationship matrix

Co-relationship Key:

Direction of

Meat/vegetable ratio
Cholesterol content

Improvement Technical

Lines of instruction
Preparation time
Sodium content Requirements
Vitamin content

Size of portions

Dessert portion
No. of calories
Ranking
Fat content

Customer Customer Competitive

Variety
Price
Requirements Analysis

Low in fat 8 1 2 3 4 5
Low in cholesterol 6
Low in calories 6
Good for you 5
Tastes good 9
Contains both meat and
vegetables 4
Comes with dessert 3
Is filling 5
Reasonably priced 8
Easy to prepare 8
Fast to prepare 9
Large variety 6
Assessment
Competitive

L&M's dinner (X)

Technical

Competitor 1 (A) Relationship

Matrix
Competitor 2 (B)
%
Measurement Units g mg no. mg Rs. min. no. g no. g/g g
RDA Relationship Key:
Operational goals
Min - Minutes no.- Number of units
RDA - Recommended Dietary Allowance

Figure 1: House of Quality

Russell / Taylor: Operations Management