Ngoc Hieu Phan CAREER SUMMARY ‘As aholder of a bachelor degree majoring in Commerce from a top school in Australia and more than four years of professfonal experiences in multiple areas, in which I spent fone year in Advertsing and almost 8 years in Ecommerce and Business Development; | has a strong desire on expanding my capabilities, adapting market changes and build up solid creer eventually EDUCATION Bachelor of Commerce with 2 major in Marketing / Royal Melbourne Institute of Technology (RMIT University Australia) Ho Chi Minh Gity, Vietnam From October 2013 to December 2016 ‘Modules: Marketing Communication, Consumer behavior, Business Finance, Negotiation. WORK EXPERIENCE Business Development & Partnership Manager (NowFood, AltPay, Local Services) / Focdy Corp He Chi Minh City, Vietnam Since August 2020 + Serve as akey member of the NOW business development team to define the ‘arent landscape, strategize and execute business development/partnership ‘opportunities with top F&B enterprises/brands (Popeyes, Burger King, KFC, The Pizza Company, Pizza Hut. + Leverage NOW business development network and generate new leads as required to identify opportunities to improve and iterate on merchant initiatives to improve merchant experience, ‘ Ensure all initiatives meet strategy and KPIs. ‘Approach and offer SEA services packages with food merchants.(NowFood, Arpay E-Willet) ‘* Managing merchants, objectives setting, developing sales, performance monitoring _and plan campaigns aiming to achieve monthly targets. ‘ Acquire E-voucher on Shopee & Offine Payment services with existing food merchants ‘Being responsible for individual & team sales target. + Keep management informed by submitting regular reports and updates. ‘Support to build and maintain a high performing team. ‘+ Provide coaching and continuous professional development of teammates. Flash Sales Senior Analyst / acacia Group Ho Chi Minh Gty, Vietnam Since December 2018 1 Implement fash sales programs and initiatives on Lazada e-commerce platform, * Coordinate and work with Head of Fash Sales to facilitate and organize tial launch, internal user traning, launch and bug fixing ofthe fash sales run. Localize fash sales guidelines of placement allocation. ‘= Implement with the inputs of business performance to fash sales initiatives. Localize and coordinate the execution of the flash sales guidelines, templates, and process of sellers/ assortment selection and merchandising, "= Maintain pages and widgets, approve, schedule, upload and update contents throughout fash sales programs. ' Coordinate with data analysis in mobile team and business analytics to deliver data report and analysis with business insights ‘= Align with Head of Flash Sales onthe regula bass for fash sales performance evaluation Localize the rules and template of performance management and coo category teams for execution. 1 Work closely with Category team to advise/support leveraging fash sales channel to optimise sales target (brand day, category campaign day) Direct Ad-hoc supporting during mega campaign (11.11, 12.12, Birthday) to boost platform sales and achieve target EE @ Vietnam 8 26 years old 1D Vietnamese — SOFT SKILLS Teamwork | have been in various group projects and I never had one chemistry issue. Many fellow members have become my close friends due to our mutual trust, support ‘and motivation, Time Management: I'm always aware of deadlines and know how prioritise tasks accordingly. All my academic assignments and previous job tasks were completed on time. ‘Adaptability ''m receptive to changes, new ideas, new environments and working with new people. ‘Communication Having interacted with people of different cultures in different ways, | don't often find it challenging to convey messages or information without misunderstandingselther by talking or ‘writing in both Vietnamese and English. ‘Commercial Awareness ‘As an active follower of business trends, | can quickly develop understandings a company's current situation and what can be improved internally and externally. HARD SKILLS ‘Computer (Office, Paint, Adobe, Email, 2 Data Analysis ‘Adobe llustrator Information Researching Presentation WaitingWORK EXPERIENCE Key Account Manager / OnPoint Vietnam Ho Chi Minh City, Vietnam From June 2018 to December 2018 '= Relationship building and negotiations with brands Sharing personal take of brand positioning Delivering comprehensive trend knowledge and industry insight to encapsulate Individuality in offering. '= Price, plan and arranges to merchandise for display. * Drive sales and profitability through proper merchandising and overall presentation of specific category ownership ‘+ Prepare and implement seasonal/monthly campaigns and initiatives. Identify ways to drive sales generation through business analysis: ensures action is taken to maximize sales potential ‘Account Executive / Asia Holcings Ho Chi Minh City, Vietnam From January 2017 to June 2018 ‘= Build and maintain strong client relationships that will assist in smooth and on timeproject development and execution, 3s well as impact future business opportunities "= Write client briefs and work with internal teams to produce the best outputs = Develop proposal and present to clients ‘= Create and manage project scope and timelines, implementing any necessary processes and procedures ‘= Meet and communicate consistently with internal and external teams to manage timelines, assets, progress, and cllent deliverables ‘= Responsible for building & maintaining relationships with third-party supplies to ‘make sure input products meet desired quality 6 are delivered within deadlines ‘= Work with other internal departments, such as social media/creative epartment/media, to streamline processes and improve efficiency REFERENCES References available upon request