How to Fix and Troubleshoot Canon Pixma MP287 Printer

Error Codes
When your printer Alarm lamp is lit Orange and error code is displayed on LED, 

1. E02: The printer is out of paper or paper does not feed. Reload the paper correctly
2. E03: Paper Jammed or Paper output tray is closed. Open the paper output tray and if not
resolved, try to removed the jammed paper. Reload paper correctly.

3. E04 or E05: The FINE Cartridge cannot be recognized. The cartridge are not installed
properly or not compatible. Try to remove the FINE cartridge and install again and push the
cartridge locking cover until it clicks into place. If not resolved, contact your authorized service
center.

4. E07: The FINE Cartridge is not installed in the correct position. Check if the Black and
Color cartridge is in the correct position and try to remove and install again the cartridges.

5. E08: Ink absorber is almost full. Press the printer Black or Color button to continue
printing. Contact your authorized service center.

6. E13: The remaining ink level cannot be detected. The ink may have RUN OUT. Replace
the ink with new genuine Canon ink cartridge. If you want to continue printing without this
function, press the printer STOP/RESET button for at least 5 seconds. Note: Canon shall not be
liable for any malfunction due to ink out of condition.

Use your installed Canon Pixma MP287 On Screen Manual for Troubleshooting Guide
7. E14: The FINE Cartridge cannot be recognized. Install the appropriate FINE Cartridges.

8. E15: The FINE Cartridge cannot be recognized. The cartridge are not installed properly.
Try to remove the FINE cartridge and install again and push the cartridge locking cover until it
clicks into place.

9. E16: The ink has RUN OUT. If printing is in progress and you want to continue
printing, press the printer STOP/RESET button for at least 5 seconds then the printing can
continue. Replace the empty ink cartridge.

10. E30: The document is too small when the Fit to Page Copying is selected. Check the
position and direction of the documents on the platen glass.

11. E31: The printer is not connected with the computer. Connect the USB cable of the
printer to computer USB port.

12. E50: Scanning the Print Head alignment sheet has failed. To remove the error,
press STOP/RESET. Make sure that loaded paper (A4 or letter sized) is suitable for automatic
print head alignment, in the correct position and orientation in the platen glass and paper and
platen glass are not dirty. Also make sure that Print Head nozzles are not clogged.

When your printer Lamp flashes Green and Alarm Lamp flashes Orange Alternately,

13. P02: Cancel printing and turn off your printer. Clear the paper jammed or material that
prevents the FINE cartridge holder from moving. Maybe the cartridge is faulty, broken or
damaged. Turn ON your printer.

14. P10: Turn off the printer and restart your printer. If the same error occurs, contact your
authorized service center.

15. Other Cases of Errors: Turn off the printer and unplug the power chord. Plug the
printer back and turn it ON, if the problem is not resolved contact your authorized service center.
An Error Code Is Displayed on the LED

Alarm Lamp Is Lit Orange

When a machine error occurs, the Alarm lamp is lit orange and the error code as follows is displayed on
the LED. Check the error code displayed on the LED and take the appropriate action to correct the error.

* Depending on the error occurred, the Alarm lamp is not lit.

Error Code Cause Action
E, 0, 2 The machine is out of Reload the paper on the Rear Tray
paper./Paper does not feed. correctly and press the Black or Color
button.

(LED display)
E, 0, 3 Paper Output Tray is If the Paper Output Tray is closed, open
closed./Paper jam. it. The machine resumes printing.
If opening the Paper Output Tray does
not resolve the problem, or if the tray
was open to begin with, the paper may
be jammed. Remove the jammed paper,
reload paper properly in the printer, then
press the Black or Color button.
Paper Jams
(LED display)
E, 0, 4 The FINE Cartridge cannot be The FINE Cartridge may not be installed
E, 0, 5 recognized. properly, or the Cartridge may not be
compatible with this machine.
Open the Scanning Unit (Cover) and
install the appropriate FINE Cartridge.
After that, push the Ink Cartridge
Locking Cover until it clicks into place,
then close the Scanning Unit (Cover).
If the error is not resolved, contact the
service center.
(LED display)
E, 0, 7 FINE Cartridge is not Make sure that each FINE Cartridge is
installed in the correct installed in the correct position.
 position. Routine Maintenance

(LED display)
E, 0, 8 Ink absorber is almost full. Press the machine's Black or Color
button to continue printing. Contact the
service center.

(LED display)
E, 1, 3 The remaining ink level The ink may have run out.
cannot be detected. The function for detecting the remaining
ink level will be disabled since the ink
level cannot be correctly detected.
If you want to continue printing without
this function, press the machine's Stop
(Reset) button for at least 5 seconds.
Canon recommends to use new genuine
Canon cartridges in order to obtain
(LED display) optimum qualities.
Please be advised that Canon shall not be
liable for any malfunction or trouble
caused by continuation of printing under
the ink out condition.
E, 1, 4 The FINE Cartridge cannot be The FINE Cartridge may not be
recognized. compatible with this printer.
Install the appropriate FINE Cartridge.
Routine Maintenance

(LED display)
E, 1, 5 The FINE Cartridge cannot be The FINE Cartridge may not be installed
recognized. properly.
Open the Scanning Unit (Cover) and
install the FINE Cartridge properly.
Routine Maintenance
(LED display)
E, 1, 6 The ink has run out. The ink has run out.
Replace the ink cartridge and close the
Scanning Unit (Cover).
If printing is in progress and you want to
continue printing, press the machine's
Stop (Reset) button for at least 5
seconds with the ink cartridge installed.
Then printing can continue under the ink
out condition.
(LED display) The function for detecting the remaining
ink level will be disabled.
Replace the empty ink cartridge
immediately after the printing. The
resulting print quality is not satisfactory,
if printing is continued under the ink out
condition.
E, 3, 0 The size of the original cannot  Make sure that the original
be correctly detected or the meets the requirements and is
document is too small when correctly loaded on the Platen Glass.
the Fit-to-Page copying is
 Check the position and direction
selected.
of the original loaded on the Platen
Glass.

(LED display)
E, 3, 1 The machine is not connected Connect the machine and the computer
with the computer. with a USB cable.

(LED display)
E, 5, 0 Scanning the print head Press the Stop/Reset button to dismiss
alignment sheet has failed. the error, then take the actions described
below.
  Make sure that the print head
alignment sheet is set in the correct
position and orientation on the Platen
Glass.
 Make sure the Platen Glass and
the print head alignment sheet are not
dirty.
(LED display)  Make sure the type and size of
loaded paper is suitable for
Automatic Print Head Alignment.
For Automatic Print Head Alignment,
always load one sheet of A4 or letter-
sized plain paper.
 Make sure if Print Head nozzles
are clogged.
Print the nozzle check pattern to
check the status of the Print Head.
Routine Maintenance
If the error is not resolved, connect the
machine to the computer and align the
Print Head on the printer driver.
Aligning the Print Head Position

POWER Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately
When the POWER and Alarm lamps flash alternately as shown below, and the error code as follows is
displayed on the LED, an error requiring servicing might have occurred.

Error Code Action

P, 0, 2 Cancel printing, turn off the machine. Then clear
the jammed paper or protective material that is
preventing the FINE Cartridge Holder from
moving, and turn on the machine again.
Important
 Be careful not to touch the components
inside the machine. The machine may not print
out properly if you touch it.
(LED display)  If the problem is not resolved, contact the
service center.
P, 1, 0 Turn off the machine, and unplug the power cord of
the machine from the power supply.
Contact the service center.

(LED display)
Other cases than above: Turn off the machine, and unplug the power cord of
the machine from the power supply.
Plug the machine back in and turn the machine back
on.
If the problem is not resolved, contact the service
center.