FINAL YEAR BBA (H) STUDY PAPER ON “TRAINING AND DEVELOPMENT PRACTICES UNDERTAKEN BY IT SECTORS” SUBMITTED BY: NAMES ROLL NUMBERS AMRITA BHOWAL 15405015004 DIYA CHAKRABORTY 15405015009 POULOMI DAS 15405015020 RIMI DAS 15405015032 SESSION — 2015-2018 -: COLLEGE :- DINABANDHU ANDREWS INSTITUTE OF TECHNOLOGY AND MANAGEMENT -: UNIVERSITY :- MAULANA ABDUL KALAM AZAD UNIVERSITY OF TECHNOLOGY, WEST BENGAL MAKAUT.WB. Scanned with CamScannerACKNOWLEDGEMENT “Acknowledging the debt is not easy for us as we are indebted to so many people” | take this opportunity in expressing the fact that this project report is the result of incredible amount of encouragement, co-operation and moral support that | have received from others. Words alone cannot express my deep sense of gratitude to MS. ANWESHA MUKHERJEE who provided me an opportunity to do a project on training and development practices undertaken by IT Companies like Tata Consultancy Services and Cognizant Business Consulting. Her valuable guidance and support made this project work an enlightening educational experience. Her consistent support and co-operation showed the way towards the successful completion of project.I would like to express my deep sense of gratitude to all the members, who directly or indirectly helped me during my project work. ae Hap Scanned with CamScannerCO v¥ FEATURES OF TRAINING AND DEVELOPMENT v_ TYPES OF TRAINING AND DEVELOPMENT y¥_ NEEDS AND BENEFITS OF TRAINING AND DEVELOPMENT v NEEDS OF INDUSTRIAL TRAINING ¥ TRAINING AND DEVELOPMENT PRACTICES UNDERTAKEN BY IT SECTOR ¥ COGNIZANT TECHNOLOGY SOLUTION v¥ TATA CONSULTANCY SERVICES v¥ TRAINING PROGRAMS UNDERTAKEN FOR THE NEW RECRUITS BY TCS ¥ DEVELOPMENT PROGRAMS UNDERTAKEN FOR THE EXISTING EMPLOYEES BY TCS v¥ TRAINING PROGRAMS UNDERTAKEN FOR THE NEW RECRUITS BY CTS v¥ DEVELOPMENT PROGRAMS UNDERTAKEN FOR THE EXISTING EMPLOYEES BY CTS ¥ EVALUATION OF THE TRAINING METHODS OF TCS AND CTS USING KIRKPATRIK’S MODEL Scanned with CamScannerSRE INTRODUCTION TO TRAININ & DEVELOP “There is nothing training cannot do. Nothing is above its reach. It can turn bad morals to good; it can destroy bad principles and recreate good ones; it can lift men to angel-ship.” -Mark Twain Training is the most important activity, which plays an important role in the development of human resources. To put the right man at the right place with the trained personnel has become essential in today's globalized market. No organisation has a choice on whether or not to develop employees. Nowadays training has become an important function of Human Resource Management, Scanned with CamScannerHuman Resources are the lifeblood of any organization. Only through well-trained personnel, can an organization achieve its goals. Human Resource Management refers to the policies, practices and systems that influence employees’ behaviour, attitudes, and performance. Human resource practices play a key role in attracting, motivating, rewarding and retaining employees. Other human resource management practices include recruiting employees, selecting employees, designing work, compensating employees and developing good employer-employee relations. The importance placed on ‘Training’ is great on comparison to other human resource management practices. To be effective, training must play a strategic role in supporting the business. Increasingly, training and development is playing an important and strategic role in the economic success of business organizations. Business organizations recognize that they now operate in a new global economy. It is an economy that involves the use of advanced technologies and increased responsiveness to customers’ needs. Global economy requires greater and greater innovation and flexibility in production, service delivery and market know-how. Business organizations realize more than ever that employee knowledge gained through training and development has become a strategic necessity and more and more the sources of strategic advantage. It is interesting to see how the terms training and development differ. Oxford dictionary defines the two terms as follows: Train: to instruct and discipline in or for some particular art, profession, occupation or practice, to make proficient by such instruction and practice. Develop: to unfold more fully, bring out all that is potentially contained in. The basic difference between training and development is that ‘Training’ focuses on specific job knowledge and skill is to be applied in the short run. On the contrary, ‘Development’ focuses on broad knowledge and insights that may be required for adaptation to environmental demands in future. It is a process by means of which an individual attains overall improvement in ability and competence, makes progress towards maturity and actualization of personality. Scanned with CamScannerDIFFERENCES... [rams | ee Speciic. time bound, itis a never ending process. formal, well design, planned Activily for a lear goal tm happenin bth formal & Training toads to etgounas Development can be slow. Pr unless we get focused & Wis apan ofdevelopment. Seine its focus & bringing change ee in he Ganicipants © Teaining is one of the too of attitude.skills &knowledge I Itcan be negative & positive tis in positive direction in direction. always. There needs to be a coherent and well-planned integration of training, and continuous development in the organization if meaningful growth at individual and organizational level is to be achieved and sustained. It is vital to make training and development serve the ends of the business as well as promoting the growth of individuals; and it is essential to think and act strategically instead of continually reacting in an ad hoc fashion to the most obviously pressing needs of the moment.Obviously, there is need for developing systematic approach to training and development. FEATURES OF TRAINING AND DEVELOP Training isn’t a one size fits all, so there isn't one simple answer, but there are a few things that are consistently present in all the best training programs. Below you'll find the top characteristics that we've seen in the most successful programs. Scanned with CamScanner. Effective program management_- A high quality training program starts with a person with a champion. We all call this person the program manager. An ideal training program manager is inherently curious, open minded, motivated and invested in developing employees’ skills to help them reach their potential. Additionally, this person is usually tasked with marketing the training program internally, so that employees are aware of development skills include problem solving, business acumen leadership skills. . Needs _assessment- A needs assessment can be conducted through research, interviews and internal surveys. At the core of any effective training program is correctly identifying who needs to be trained, and on what skills or topics. A training need is the gap between current performance and required performance. @ . Goals and metrics- Training is an area that can be difficult to quantify. However, when the program manager is able to determine organizational needs that are aligned with the business quantifying training becomes much easier. When developing goals, make sure metrics give the whole picture, including quantity, quality, time, cost and effectiveness. » Leadership buy-in - One of the keys to a successful training and development program, and possibly the most important, is leadership buy-in from the top down. Having leadership support helps to drive the importance of a program, assist with accountability and establish appropriate expectations. Senior leaders will want to know how the training program can impact the bottom line. So the junior leaders must be prepared when they present their ideas. a Relevancy - Providing relevant training content is key to a good training program, to ensure your learners are engaged and continue to come back for more. The content that are presented to the employees must be applicable and timely to help them with their daily duties, expand their mind, and provide them with quick take -ways that can immediately be applied. Scanned with CamScanner