TITTLE: EFFECT OF MOTIVATION ON

EMPLOYEE PERFORMANCE IN HOSPITALITY

INDUSTRY A CASE STUDY OF COMFY HOTEL
ELDORET
PRESENTER: ABIGAEL CHEBET
INSTITUTION : RIFT VALLEY TECHNICAL
TRAINING INSTITUTE
INDEX NUMBER : 5341010795
COURSE CODE: 1802

A RESERCH PROPOSAL SUBMITTED BY THE KENYA

NATIONAL EXAMINATION COUNCIL IN PARTIAL
FULFILLMENT OF THE REQUIREMENTS FOR THE
AWARD OF CRAFT CERTIFICATION IN FOOD AND
BEVERAGE
ABSTRACT

The ultimate quality of service provided will depend on the collective ability of staff, training
and individual motivation to produce the services demanded by the guest. Hotels are physical
structures supported by human resources that enable the delivery of service. Key in the
process of delivering quality service is the individual motivation of all employees whether
professional, skilled or unskilled. With the growth of the service industry the hospitality
industry now competes for quality service employees. Research finds that it is a challenge for
hotel management today to motivate employees to provide quality services as high turnover
and absenteeism is widespread in the Nigeria hospitality industry. This study evaluated the
motivation factors of employees in Landmark Hotels Enugu. The study cantered on why
people choose to work for this specific hotel while modelling motivational factors that enable
their overall performance. The study also sought to learn if there is a gender-based difference
in motivational factors. The results of the study revealed that the main reasons people choose
to work at the hotel was based on the “quality” class of the hotel, interesting jobs, salary and
job security. When considering the gender construct, gender did have a role influencing
employees’ perception of motivational factors. Males preferred salary, job security and
loyalty to employees, while females preferred interesting jobs, working environment and
camaraderie with co-workers.