Scoring and Assessment Method

❖ The assessment process by assessor team is based on the

Approach, Deployment, Learning & Integration (ADLI). The four
factors used to evaluate organisation’s practices as addressing in
Criteria 1 to 6 are ADLI.

❖ Results refer to organisation’s outputs and outcomes as

addressing in Criteria 7 based on the four factors used to
evaluate Results are Level, Trend, Comparison & Integration
(LeTCI).

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.
1.APPROACH
ADLI
Approach” refers to:

❑ methods used to accomplish the process

❑ appropriateness of the methods

(ADLI) to the Item requirements

and the organisation’s operating environment

❑ effectiveness of use of the methods

❑ degree to which the approach is repeatable and based on

reliable data and information (i.e. systematic)
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2. DEPLOYMENT ADLI
“Deployment” refers to the
extent to which
❑ approach is applied in
addressing item
requirements relevant and
important to the
organisation
❑ approach is applied
consistently
❑ approach is used (executed)
by all appropriate work units
Copyright © 2019 Malaysia Productivity Corporation All Rights Reserved 32
3. LEARNING ADLI
“Learning” refers to
❑ refining approach through
cycles of evaluation and
improvement
❑ encouraging breakthrough
change to approach through
innovation
❑ sharing refinements and
innovations with other
relevant work units and
processes in organisation
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4. INTEGRATION ADLI
“Integration” refers to the extent to which
❑ approach is aligned with
organisational needs identified
in the Organisational Overview and
other Criteria
❑ measures, information and
improvement systems are
complementary across processes and
work units
❑ plans, processes, results, analyses,
learning and actions are harmonised
across processes and work units to
support organisation-wide goals
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 Score Guide for Criteria 1 - 6
Scale 0 1 2 3 4 5
1% - 20% 21% - 40% 41% - 60% 61% - 80% 81% - 100%
Approach (A) Undefined Reactive Beginning of a Sound Effective/ Exceptional,
planned approaches progressive innovative
approach approach
Deployment Not To one To few To key functional To most To all functional
deployed functional functional areas functional areas area &
(D) areas areas consistently
practiced
Learning (L) No planned review & Initial review & Ongoing review and refinement
refinement refinement
Integration No evidence of organizational alignment Align with basic Well-integrated Fully integrated
organisational with with
(I) needs organisational organisational
needs needs &
recognized as best
practice in the
field
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1. LEVELS LeTCI.

“Levels” refers to current level of

performance.
❑ Performance ‘levels’ refers to
numerical information that places or
positions an organisation’s results
and performance on a meaningful
scale.
❑ Levels permit evaluation relative to
past performance, projections, goals
and appropriate comparisons
❑ What levels are provided?
❑ Is the measurement scale
meaningful?
❑ Are key results missing?

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2.Trends LeTCI.
Trends” refers to:
• Rate of performance improvements or
sustainability of good performance (i.e.
the slope of trend data)
• Breadth (i.e. the extent of deployment) of
performance results. A minimum of three
data points are needed to ascertain trend.
• Are trends positive, negative or flat?
• What is the rate of change (slope of
trend) ?
• Do the trends demonstrate little, some or
much breadth in the organisation’s
improvement efforts?
• Are significant variations in trends
accounted for?
Copyright © 2019 Malaysia Productivity Corporation All Rights Reserved 37
 LeTCI.
3.Comparisons
‘Comparisons” refers to
performance relative to:
• appropriate comparisons, such
as competitors or similar
organisations
• benchmarks, best-in-class
organisations or industry
leaders
• Are comparisons made?
• How does performance
compare against that of other
organisations?

More about benchmarking:

http://www.mpc.gov.my/benchmarking-best-practices/
Copyright © 2019 Malaysia Productivity Corporation All Rights Reserved 38
 LeTCI.
4.Integration
“Integration” refers to the extent to which:
• Results measures (often through segmentation) address
important customer, product, market, process, and
action plan performance requirements identified in
organisational overview and in other Criteria.
• Results include valid indicators of future performance
• Results are harmonised across processes and work
units to support organisation-wide goals
• To what extent do results link to key factors and other
Criteria?
• Are the results segmented appropriately (e.g. by key
customer segments, employee type, programme or
service or geographic location) to help organisation
improve?
Copyright © 2019 Malaysia Productivity Corporation All Rights Reserved 39
 Score Guide for Criteria 7
Scale 0 1 2 3 4 5
1% - 20% 21% - 40% 41% - 60% 61% - 80% 81% - 100%
Reporting of No evidence Not reported Reported for Reported for Results reported for all results
Results of results or for all key some key most key (leadership, customers, workforce,
poor results areas results results process and financial)

Performance Trend is not Poor results Good in few Good in key Good & Excellent &
Levels provided or areas areas sustained in sustained in all
• Improvement unfavorable most areas areas
trends
trends
• Comparative No comparative information Early stage of Some Favorable Excellent
information comparative comparisons comparisons comparisons &
information and & benchmarks benchmarks in
benchmarks in key areas most areas with
relative to evidence of global
industry best practices

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