Workflow tools.

Flow-briX also has a set of reusable components which help bring down the solution
development time.

2. Voice of Customer (VOC): Voice of Customer is a Six Sigma tool that assists in
breaking down the requirement into the next level of granularity to understand the
explicit and implicit requirements.
-> VOC can be used to understand implicit requirements by the project team or explicit
requirements from the customer.
-> Preferably entire team will participate in capturing the requirements in VOC.
-> VOC can be used for complex requirements that need clarifications or more
understanding.

3. Design Delta Framework – This framework aims at analyzing any clients business
processes. It helps in understanding and capturing the As-Is processes and doing a gap
analysis and capturing the delta. It also helps in the To-Be process design.

What WIPRO PROCEDURES OR TOOLS will you be using which are documented in
WIPRO’s ISO Certification or CMM/CMMI Certification?

NA

Will you use any OTHER WIPRO PRODUCTS OR UNIQUE WIPRO PROCEDURES on
this project which have not yet been described (for example, a design or implementation
methodology unique to Wipro)?
If so, what products or procedures?

The Wipro products/ procedured which we will be using are :

1. Wipro Flowbrix Framework
2. Voice of Customer capture (VOC)
3. Design Delta Framework

Explain how your experience and/or training with Wipro offshore (in India or another
country outside the United States) is crucial to and qualifies you to undertake the project
in the United States?

Questionnaire October 2005

In my stint with Wipro, I have gained experience in Business Process Mapping and
Analysis (with the Equant project). The processes for this Telecom client were mapped,
analyzed and simulated using the Aris Modeler. Also, I have come up with the Business
Rule Management Framework for Wipro in the BPM space. This framework was also
customized for a leading insurance client, Aviva. I have also completed a Six Sigma
project titled “Knowledge Retention in BSCUP” using the DMADIV framework of Six
Sigma. I have also completed my PGDBM program from Symbiosis Institute of
Business Management which has given me knowledge about how an organizations
business runs and how the business processes of an organization can be analyzed
which would help me undertake this project in the United States.

Explain how your knowledge of Wipro procedures, tools and reusable components is
distinguished from knowledge generally held within the industry

How many other persons within Wipro have the same knowledge/expertise as you?
10

Please provide a precise number and describe specifically the nature of the expertise.

My expertise is in the Business Process Management/ Business Process

Reengineering area. This deals with understanding the clients business processes,
mapping them, analyzing them and then simulating them to understands bottlenecks/
gaps in the process. It also deals with new (To-Be) process design for the organization.
Thus, this encompasses establishing a baseline architecture for the organization.

How is your expertise uncommon, noteworthy or distinguished by some unusual

quality not generally known by practitioners in the field? Please be specific and
detailed.

I am working as a Business Consultant in the Business Process Management team.

This requires a good blend of understanding business, domain and technology. My
previous experience in Wipro has given me this exposure. In the Alcatel project, I have
been involved with designing parameters for measuring the performance of the Base
station controller (BSC) and thus ensuring that the BSC meets the QoS for the product.

Questionnaire October 2005

I have executed the Business Process Analysis project for Equant using the Aris
Modeler. In this project, I have analyzed and simulated Equants processes and
suggested improvements. My Post Graduate Diploma in Business Management
(PGDBM ) program through the Wipro-Symbiosis partnership has helped me in gaining
a good understanding of an organization’s business.

How is your expertise critical to WIPRO’s proprietary interests and/or critical to its
competitiveness in the marketplace? Be specific and detailed and give examples of
your past contributions to Wipro’s projects.

Wipro, after establishing a strong foothold in the execution line is now venturing in the
consulting space to be in even the higher levels of the value chain like the big consulting
companies. Our group is into Business Consulting in the Business Process
Management area which is a very niche area. My expertise will thus help Wipro grow
towards being one among the leading consulting companies.

The Management of Your Work by your WIPRO Manager?

The name and title of the WIPRO employee to whom you report?
Nitin Narkhede

The address where your WIPRO manager works?

1300 Crittenden Lane

Mountain View, CA, 94043
United States
Ph: (408) 685-3944

How often do you interact with your WIPRO manager?

Daily

What is the nature of your interaction with your WIPRO manager? (For instance, he/she assigns
your work, reviews your work, receives reports from you)

 Assigns work
 Reviews work and gives feedback
 Receives reports and provides feedback

During a typical week how much time are you “supervised” by your WIPRO manager?
10-15 hrs

Questionnaire October 2005

Does your WIPRO Manager do regular appraisals of your work?
Yes

Management of Your Work by the Customer?

During a typical week how much time do you spend “interacting” with the client managers or
client personnel?

25-30 hrs

What is the nature of your interaction with the client managers or client personnel? (For instance,
the client manager assigns your work, reviews your work, receives reports from you and/or you
consult with client users for requirements gathering, testing, problem solving, etc.)

 Requirement gathering, deciding on the project milestones

 Reviews work and provide feedback
 Receives report.

How much time during a typical week are you “supervised” by a client manager or other client
personnel?
10 hrs

Questionnaire October 2005