Republic of the Philippines

CAVITE STATE UNIVERSITY

Imus Campus
Cavite Civic Center Palico IV, Imus, Cavite
 (046) 471-66-07
www.cvsu.edu.ph

BSHM 111: FRONT OFFICE OPERATION

I KNOW MY STUFF!!!

Submitted by:

Mallari, Mark Ronnel

Dela Cruz, Jesmari
Villena, Julie Pearl

Section:

BSHM- 2A

Submitted to:

RACZELL JAKE DE LEON

BSHM 111 Instructor
 I. TITLE OF THE CASE:

I KNOW MY STUFF!!!

II. TIME CONTEXT:

Three years ago, Wesley graduated from a hospitality management

trainee in food and beverage and he joined the Royal Hotel as a management trainee

in Food and Beverage. Six months later he became an assistant manager in the

Lounge. He was just promoted to the position of Room Service Manager. He was

excited about this fantastic opportunity and jumped right into his new job with energy.

III. STATEMENT OF THE PROBLEM:

 What happens when a company's employees don't get along or work

together?

 What effect will it have on an employee if the assistance it offers is refused?

IV. STATEMENT OF OBJECTIVE:

 To know the advantages and disadvantages of not asking for help and self-

pride.

 To find out the possible reason why other employees are not asking for help.

 To find out why an employee also needs the help of a member or partner in

the company.
 V. AREA OF CONSIDERATION (SWOT):

STRENGTH:

 Able to do things or tasks that are difficult when working together.

 This is a great help to speed up tasks.
 Having a positive attitude toward an employee can make it easier for the
organization to succeed.

WEAKNESS:

 When they don't help they can't do the things they need help or
companionship.
 Their activities take time in a company.
OPPORTUNITIES:

 There are many more things that an employee can discover.

 The trend or service of a company will be good.
THREATS:
 When an employee does not show good manners or camaraderie he can be
fired from the company.
 It can also affect the company because of your bad behavior.

VI. ASSUMPTION:

The study assumes that if you are not cooperative in your employment, you
will lose your job. It may have an impact on the employee with whom you're working.
It can also affect your company because you show bad manners to your co -workers.
And when someone offers us help and we can do it alone, let's talk properly with the
person who offered the help in case we can do it.
 VII. ACA/Alternative Courses of Problem:

Statement of the problem:

What happens when a company's employees don't get along or work together?
 ACA1- There may always be an argument or disagreement between two
employees. It can also affect the company they work for. And the image or
service will be affected.

What effect will it have on an employee if the assistance it offers is refused?

 ACA2- Refusing to help can be hurtful to the employee's feelings as well as

the service they provide. The employee may also become comfortable to not
requesting assistance from him.

VIII. ANALYSIS OF ACA/Analysis of Alternative Courses of Action

Analysis ACA1

 Advantage

When they help they can get along better with each other and it will speed up
their work.
 Disadvantage

Those who offer assistance to an employee who has been denied assistance
will no longer ask for help.

Analysis ACA2

 Advantage

When an employee accepts the help given to him their working will be
smooth and they will be able to rate a company high.

 Disadvantage

They may not be able to do the service properly and they will still have an
argument.
 IX. CONCLUSION AND RECOMMENDATION:

Therefore, we believe that everybody working in an office environment

should be aware of the policies. They also need to know how to deal with each other
and work together to facilitate things to do in a company. Because there are many
things or jobs that one person cannot do, we really need each other's help to do it.
And we recommend that we receive help from other people because we
know that we still have many things that we do not know or do not know how to do.

X. ACTION PLAN:

ACTIVITY PLAN PERSON OBJECTIVE/ AIM TIME FRAME

INVOLVED (weeks, days,
months)

The central
aim of
management
communication is
to deliver
information—
instructions,
policies,
procedures,
COMMUNICATION MANAGEMENTS choices, and so on EVERYDAY
SKILLS AND —such that the
EMPLOYEES listener hears,
reads,
understands,
agrees and accepts
the message, and
responds as the
manager or sender
of communication
intended.
Training is to
develop specialized
and practical
knowledge, skills,
and procedures. Its
goal is to get
people ready to
TRAINING AND EMPLOYEES EVERYDAY
perform preset
DEVELOPMENT
duties in well-
defined work
environments.
Training is
 essentially a task-
oriented activity
aimed at improving
current or future job
performance.
Inspire others in
their pursuit of the
common good as
living models of
Christ-centered
leadership. Lead in
FELLOWSHIP MANAGEMENTS a key role on EVERYDAY
AND campus.
EMPLOYEES Understand and
discern effective
uses of strategic
leadership methods.
Effectively lead and
share vision in an
organization.