Kenmetel Electronics – Balance Score Card

• Maintain Market • Technology

Share Leadership

a
vi
Learning

ed
Finance
& Growth
Perspectiv

ar
Perspectiv
e
e

sh
Vision and
Strategy

as
Internal

w
Customer
Business
Perspectiv
Perspectiv

m e
e
co rc e
o. sou
• Bargaining Power • High Quality
against suppliers Reputation
re
dy

This study source was downloaded by 100000832520342 from CourseHero.com on 10-19-2021 01:29:48 GMT -05:00
 Balanced Scorecard
Objectives
Maintain Market Share

a
vi
ed
ar
Measures Targets

sh
Market Share Percentage Sustained Market Share
Financial
Perspectiv

as
e

w
m e
co rc Initiatives
o. sou
Sales Promotion
re
dy

This study source was downloaded by 100000832520342 from CourseHero.com on 10-19-2021 01:29:48 GMT -05:00
 Balanced Scorecard
Objectives
Bargaining Power Against Suppliers

a
vi
ed
ar
Measures Targets

sh
Number of available suppliers that can Internal 3 is to 1 ratio for each major electronic
deliver expected performance equipment
Business

as
Perspectiv
e

w
m e
co rc Initiatives
o. sou
Vendor accreditation and procurement
efforts
re
dy

This study source was downloaded by 100000832520342 from CourseHero.com on 10-19-2021 01:29:48 GMT -05:00
 Balanced Scorecard
Objectives
Technology Leadership

a
vi
ed
ar
Measures Targets

sh
Average Time to develop new products Learning Relatively above par from competitors if
it’s a comparable product
& Growth

as
Perspectiv
e

w
m e
co rc Initiatives
o. sou
Intensive Research & Development
re
dy

This study source was downloaded by 100000832520342 from CourseHero.com on 10-19-2021 01:29:48 GMT -05:00
 Balanced Scorecard
Objectives
High Quality Reputation
Client Satisfaction

a
vi
ed
ar
Measures Targets

sh
No of Repeat Sales Higher Repeat sales from Customers
Customer Satisfaction Rates
Customer Above average customer satisfaction
Perspectiv rates

as
e

w
m e
co rc Initiatives
o. sou
Customer after sales effort
re
dy

This study source was downloaded by 100000832520342 from CourseHero.com on 10-19-2021 01:29:48 GMT -05:00
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