AirTechnik

Telephone Answering Form

GREETING FORMAT TO BE USED " Good Morning/Afternoon, AIRTECHNIK, 'YOUR NAME' Speaking, How may I help? "

CALLER DETAILS

Time of the Call received @ the Office

Date of the Call received @ the Office

Name of the Person who is calling

Their Title and Position

What Company are they from

Where are they calling from

What is their LAND LINE Phone number

What is their MOBILE Phone number

What is their EMAIL Address

Is there any central email address to send it also?

(e.g - admin@jet2maintrol.com)

CALLER DETAILS

Aircraft Type (e.g - A320, B767 etc)

Aircraft Reg no (e.g - GB-JHK)

Where is the aircraft parked now ?

(Airport code - e.g - MAN/LHR etc)

Is this where we will need to visit ?

Brief description of the problem they have

Any other notes, such as :-

Do they know if a VISA is required

Will they provide HOTAC and transport locally

When are they thinking of doing the Survey?

Are they aware they will need a LAE Certifier on site to run
the engines and sign for the work etc ?

Issue 001 Form no: xxxxx