Appendix C SNCS 102

C.1 Preparations for Installation of Questra Service Agent ....................................................... 1

C.1.1 Installing the Certificate file ........................................................................................... 1
C.1.2 Confirming your environment ....................................................................................... 4
C.2 Installation of Questra Service Agent.................................................................................. 5
C.3 Setting for Applications ..................................................................................................... 13
C.3.1 Update Questra setting file ......................................................................................... 13
C.3.2 Confirming Questra Operation.................................................................................... 17
C.3.3 Installation of UltraVNC .............................................................................................. 18
C.3.4 Setting of INI file.......................................................................................................... 21
C.4 Operation Manual for Remote Access .............................................................................. 22
C4.1 Operation Procedure .................................................................................................. 22
C.5 Procedure when not using Questra .................................................................................. 29
C.5.1 Setting for Outlook Express ........................................................................................ 29
C.5.2 Editing SmtpSend.ini (File Transfer Program) ............................................................ 29
C.5.3 Setting of INI file.......................................................................................................... 31
C.5.4 Installation of Ultra VNC ............................................................................................. 31

Note 1: This Appendix C SNCS section is not used in the American markets.
Note 2: This Appendix C SNCS section applies to the XE-5000 only.

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Appendix C SNCS

Recommended method (procedure)

1. Using Questra and UltraVNC (Step C.1 through C.5)
- Installation
- Setting
- Remote Access operation
2. When Questra is not used. (Dial-up communication) (Step C.6)
- Setting for Outlook Express
- Other setting

C.1 Preparations for Installation of Questra Service Agent

Confirm that Internet can be accessed from the IPU computer. If not, consult your network
administrator.
C.1.1 Installing the Certificate file
(1) Logon to Windows as an administrator.
(2) Create a folder name cert on the root of C drive.
(3) In the Internet Explorer, select Tools Æ Internet Options Æ Content.
(4) Click Certificates. Click “Trusted Root Certification Authorities” tab.
(5) Click Secure Server Certification Authority in the row of “Issued To.”

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 (6) Click Export.
(7) When below screen appears, click Next.

(8) When below screen appears, select Base-64 encoded X.509 and click Next.

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(9) When below screen appears, click Browse and select/open the folder created in step 1.

(10) Enter “ca.cer” in the File name and click Save.

(11) Click “Next” in the Certificate Export Wizard screen and click Finish.
(12) When the below screen appears, click OK.

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(13) Click Close in the Certificates screen and click OK in the Internet Options screen.

C.1.2 Confirming your environment

(1) Check the PC environment and values in the following sheet prior to installation.
Item Value Status
Device Name Mandatory
(explanatory [Instrument name]^[PS code]^[Serial Number]
note) e.g.XE5K^06375917^ZZZZZ
Device Password sysmex Fixed

(2) If the PC is connected to the internet via Proxy server, check the following values in the table.
Item Value Status
Hostname (Depend on your
environment)
Port (Depend on your
environment)
User name (Depend on your
(if required) environment)
Password (Depend on your
(if required) environment)

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C.2 Installation of Questra Service Agent
Reference:
The entry characters used in the installation steps, such as installation key or server host name,
are included in the “information.txt” in the XE-5000 program CD. It is easy to copy and paste the
entry text from the file.

(1) Logoff the Windows and logon to Windows as “sysmex” (password “c” “9” “.” “0”). Insert the
Questra Smart Service (QSS) TotalAccess Ver.5.1 CD onto the CD-ROM drive. (QSS TOTAL
ACCESS SOFTWARE COMP. P/N: 063-3221-5)
(2) Run <CD-ROM drive letter>:\windows\setup.exe.

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(3) In the Welcome window appears, click Next.

(4) When the Installation Key window appears, type “6D2A-08CB” and click Next.

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 (5) When the screen appears, mark “I accept the terms of the license agreement” and click
Next.

(6) When the install directory window appears, click Next.

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 (7) When the select the features window appears, confirm “Desktop Server” is not marked and
click Next.

(8) In the Enterprise Server setting window, follow the following steps.
Protocol: Select https.
Enterprise Server hostname: Type rs-ws.sncs-web.jp.
Enterprise Server port: Type 443.
Proxy server: Click the checkbox if it is necessary to connect to the internet via a proxy server.
Click Next..

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(9) When a proxy server is not used, skip to step 10.
In the Server Connector Agent panel, type the following:
Hostname: Type your proxy server name.
Port: Type a port number for your proxy server.
Authentication: Select authentication scheme for the proxy server.
Click Next.

(10) When the certification setting for Enterprise Server screen appears, type C:\cert\ca.cer. (or
use Browse… button.) Click Next.

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 (11) When the device setting window appears, follow the following steps.
Device Name: Type the device identification information.
Password: Type the password for this device. (sysmex)
Click Next.

(12) When the Enterprise Tunnel Server setting window appears, follow the following steps.
Protocol: Select https.
Enterprise Tunnel hostname: Type rs-rd.sncs-web.jp.
Enterprise Tunnel port: Type 443.
Proxy server: Click the checkbox if it is necessary to connect to the internet via a proxy server
on your environment.
Click Next.

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(13) When confirm the install windows location appears, click Next.

(14) Installation will start.

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(15) When finish window appears, click Finish to finish the installation.

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C.3 Setting for Applications
C.3.1 Update Questra setting file
(1) Open C:\Program Files\Questra\5.1\qsa\etc\qsaconfig.xml with text editor.
(2) Search <FileRepository> tag.
(3) Replace the content from <FileRepository> to </FileRepository> with the content in the
FileRepository.txt as follows.
a) Open FileRepository.txt with notepad.exe.
b) Select all contents in the FileRepository.txt by pressing Ctrl + A keys.

c) Select Copy from the Edit menu.

d) Select content from <FileRepository> to </FileRepository> in the qsaconfig.xml.

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 e) Select Paste from Edit menu.

(4) Save the qsaconfig.xml by overwriting it.

(5) Copy XE CD-ROM\QSS-XE5K\117V(220V or 240V)\hscds.xml to C:\Program
Files\Questra\5.1\qsa\etc by overwriting it. (The “hscds.xml” is included in the XE-5000
program CD.)
(6) Open copied hscds.xml using notepad.exe. Select Edit Æ Replace. Enter “ZZZZZ” into the
Find what and Enter “Instrument serial number” into the Replace with. Click Replace All.
(7) Open the qsaconfig.xml again.
(8) Locate </OCM> tag and copy text from <SslCaFile> to </ProxyServerAddress> as shown.

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 (9) Locate <ConnectionType>VNC</ConnectionType> in the hscds.xml. Paste the text copied in
step (8) to just after the above tag.

(10) Locate <ConnectionType>pcAnywhere</ConnectionType in the hscds.xml. Paste the text

copied in step (8) to just after the above tag.

(11)Save the hscds.xml by overwriting it.

(12) Restart the PC.

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C.3.2 Confirming Questra Operation
(1) Douible-click the test.bat in the XE-5000 CD-ROM\QSS-XE5K\117V(220V or 240V).
(2) When the Questra operates properly, following screen appears. Type “q” and press enter
key.
Questra SA Command Menu
-----------------------
D - Display current assets
S - Display asset schedules
F <asset> - Force poll for specified asset number.
H or ? - Display this menu
L <loglevel> - Set log level to TRACE, INFO, WARN, ERROR, or FORCE
V - Display Service Agent software version
C - Display Service Agent config version
R - Restart Service Agent
Q - Quit

-->

(3) When “Press any key to continue …” appears, press any key.
(4) If Questra is not installed properly, “Questa Service Agent does not work properly” will be
displayed and err.log will be generated in C:\Program Files\Questra\5.1\qsa\etc.
(5) After generating err.log, “Press any key to continue …” will be displayed. Press any key to
quit the test.bat.
(6) You can check where the problem is by observing err.log. You can correct the problem by
editing qsaconfig.xml or hacds.xml.

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C.3.3 Installation of UltraVNC
(1) Double-click CD-ROM drive\WINDOWS\ULTRAVNC\UVNC101.EXE
(2) When Select Setup Language screen appear, Select “English” and click OK. When the
Welcome screen appears, click Next.
(3) In the License Agreement screen, select I accept the agreement and then click Next.

(4) In the Information screen, click Next.

(5) In the Select Destination Location screen, click Next.
(6) In the Select Components screen, select Server Only and then click Next.

(7) In the Select Start Menu Folder screen, click Next.

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 (8) In the Select Additional Tasks screen, check Clean old VNC registry keys. Then click Next.

(9) In the Ready to Install screen, click Install.

(10) In the Information screen, click Next.
(11) When the installation is finished, the Completing screen is displayed. Then click Finish.
(12) Change the account type of “XE-5000” user to “Computer administrator” by selecting
“Start“ Æ “Control Panel” Æ “User Accounts.”
(13) Log off Windows, then log on with user name “XE-5000.”

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 (14) Select “Start” Æ “All Program” Æ “UltraVNC” Æ “ UltraVNC Server.”
(15) In the Current User Properties window, check Allow Loopback Connections and
enter ”sysmex” as a password in VNC Password. Then click Apply, and click OK to close
the window.

(16) Log off Windows, then log on with user name “sysmex”.
(17) Set back the account type of “XE-5000” user to “Limited” by selecting “Start“ Æ “Control
Panel” Æ “User Accounts.”

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C.3.4 Setting of INI file
(1) Open C:\ProgramFiles\sysmex\IPU\ORG_INI\IPU.ini.
(2) Locate “OnlineQC=OFF” in the [SNCS] tag (bottom in the file) and change it to
“OnlineQC=ON”.
NOTE: When revising INI file, use only capital letters, “ON” or
“OFF”. If you use lower-case letters, “On”, “on”, “Off” or
“off”, the changed setting will not work properly.
(3) Change the “RemoteMainte=OFF” to “RemoteMainte=ON”.
(4) Change the “VNC=OFF” to “VNC=ON”.
(5) Save the file with overwriting it.

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C.4 Operation Manual for Remote Access
Accessing to a client PC is possible through Questra Smart Service site. This site is designed to
work with Flash Player. Requirements for using remote access are as follows:
(1) Flash Player 7+ or higher must be installed.
(2) CPU must be Pentium III or faster.

Note:
When executing Remote Access, ask to the customer to
start up the Remote_Start menu. (Start menu Æ Programs
Æ XE Æ Remote_Start.) This is to secure the customer’s
compliance for remote access.

C4.1 Operation Procedure

(1) Visit the web site of Questra Smart Service (QSS);
URL: https://rs.sncs-web.jp/qss/
(2) When security alert screen appears, mark the box of “In the future, do not show this warning”
and click OK.

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 (3) In the Security Information dialog, click No.

NOTE
* If the screen loading does not stop and logon screen does not appear, check the
requirements for PC.
(4) In the logon screen, enter User Name and Password, and then click Login.

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 (5) When below screen appears, click DEVICE TYPES.

(6) Click Questra Service Agent, locate the target Device in Devices list and click it.
NOTE
* The icons of the Devices list show their connection status. Accessing is possible when the icon
is green.
- Green arrow: Online with Fast connect (LAN, broad-band)
- Green circle: Online
- Yellow circle: Online suspected Æ Refresh the screen to check the current status.
- Red circle: Offline

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 (7) If the target device shows green, click Connect to device.

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 (8) When Total Access Session screen appears, click Connect and wait for the session to be
established.
NOTE:
* If it is the first visit, installation of Active X might be indicated. Click the top bar and select
“Install Active X Control...”. When below screen appears, click Install.

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 (9) When the session is established, Proxy Config dialog appears. Enter the address
information and then click OK.

(10) When Allow Command dialog appears click OK.

NOTE
* This is only notification that Questra is calling the program for remote access. When the
confirmation is not needed, check the box for “Do not ask about this command again.”

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 (11) VNC Authentication dialog will appear after VNC Viewer status appears at the upper left.
Enter “sysmex” in the Password box and click Log On.

(12) When VNC window appears, the desktop of the device can be shared.

(13) When the remote access is finished, right-click WinVNC icon (as shown below) on the task
tray and select “Close VNC.” If “Close VNC” is not selected, the computer will be remote
accessed until the computer is restarted.

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C.5 Procedure when not using Questra
C.5.1 Setting for Outlook Express
XE transfers files with Outlook Express.
Note:
This setting must be performed on both “XE-5000” and “sysmex” accounts.
(1) Run Outlook Express.
(2) Select Tools Æ Accounts.
(3) Select Add Æ Mail.
(4) When Internet Connection Wizard screen appears, enter “sncs” to Display name and click
Next.
(5) Enter E-mail address.
(6) When E-mail Server Names screen appears, enter server address into Incoming mail and
Outgoing mail servers.
(7) When Internet Mail Logon screen appears, enter password.
(8) When Congratulations screen appears, click Finish.
(9) Select Tools Æ Accounts and confirm that the created sncs is at default. If not, click Set as
Default.
(10) Select Tools Æ Options.
(11) Unmark all check boxes in the General tab.
(12) Confirm that the “This application is the default mail handler” is displayed in the Default
Messaging Programs.
(13) Select Send tab and unmark the check box of “Save copy of sent messages in the ‘Sent
Items’ folder”.
(14) Select Security and unmark the check box of “Warn me when other applications try to send
mail as me”.
(15) Click OK to close Options screen.

C.5.2 Editing SmtpSend.ini (File Transfer Program)

(1) Logon to Windows as sysmex and open C:\Program Files\Sysmex\RMTMNT\SmtpSend.ini
with Notepad.
(2) Edit the file by referring to the following example as a reference.

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 [RemoteMainte] Enter E-mail address.
ServerAddress = sncs.sysmex.co.jp
ClientAddress = IPU
From = E-mail address
To = E-mail address
Cc =
Bcc =
Subject =XE5K^06375917^11045
Folder = C:\Program Files\Sysmex\IPU\ORG_INI,C:\Program
Files\Sysmex\IPU\ORG_INI\XE,C:\Program
Files\Sysmex\IPU\CRN_INI
Files
=IPU.ini,XS.ini,ShxData1.ini,IPUSettingData.ini,XE-5000^11045.
cal,Error.log,XE5K^06375917^11045.ver,XE5K^06375917^1104
5.set,XE5K^06375917^11045.cnt
AttachMents = ON Enter E-mail address.
SendWindow = ON

[OnLineQC]
ServerAddress = sncs.sysmex.co.jp
ClientAddress = IPU
From =E-mail address
To = E-mail address
Cc =
Bcc =
Subject = QC DATA
Folder = C:\Program Files\Sysmex\RmtMnt
Files = OnlineQC*.txt
AttachMents = ON
SendWindow=ON

[SystemSetting]
SendWindowTime=5
WaitTime=10
RetryNum=10

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C.5.3 Setting of INI file
(1) Open C:\ProgramFiles\sysmex\IPU\ORG_INI\IPU.ini.
(2) Locate “OnlineQC=OFF” in the [SNCS] tag (bottom in the file) and change it to
“OnlineQC=ON”.
NOTE: When revising INI file, use only capital letters, “ON” or
“OFF”. If you use lower-case letters, “On”, “on”, “Off” or
“off”, the changed setting will not work properly.

(3) Change the “RemoteMainte=OFF” to “RemoteMainte=ON”.

(4) Change the “VNC=OFF” to “VNC=ON”.
(5) Save the file with overwriting it.

C.5.4 Installation of Ultra VNC

Install Ultra VNC by referring to C.3.3 Installation of UltraVNC.

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