Design, Implementation and

Evaluation of Training Program -

SpeedLabs

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CHAPTER CONTENTS PAGE NO
No

I INTRODUCTION 3 -4

II SUMMARY OF NEED 5
ANALYSIS & LEARNING
OBJECTIVE

III TRAINING DESIGN AND 6

METHOD USED

IV SUMMARY OF TRAINING 9
PROGRAM

V TRAINING EVALUATION 10

VI RECOMMENDATIONS & FOLLOWUP 11

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 CHAPTER 1 - INTRODUCTION

SPEEDLABS – It is a Mumbai based company which is an advanced adaptive practice and personalized
learning platform. Analytics and unique framework design improves the engagement and
improvement for each and every student. It was founded in the year 2015.

The platform provides complete solution to the learning needs for students in class 7 - 12 | JEE | NEET;
including video lectures, LIVE classes, Algo driven mentor for Personalized Revision and Adaptive
Practice, Study material and Doubt App. The learning platform was developed with the help of more
then 25 IITians. The founder and CEO of speedlabs is Vivek Varshney who himself is a IIT KANPUR
graduate. He was previously working in Deutsche Bank group as a vice president before starting
speedlabs. And the director executive is Tanushree Varshney who is a MBA – IIM CALCUTTA graduate.
All core team members are mostly from IIT and IIM background who have rich personal and
professional experience.

THE JOURNEY 0F SPEEDLABS -

The main challenge in the EdTech industry is the lack of awareness and adoption of the concept
personalised education. This is because the conventional method of learning and teaching is still
dominating the education department. Many Students and parents are still very sceptical about using
the online or e-learning platforms. As an EdTech start-up, Speedlabs was also bothered by these snags
in its initial days. As Vivek states, "The very first step of the company was to spread valuable awareness
about e-learning and win their trust by delivering Bonafede courses.

To inbuilt certitude amidst people, our team has done detailed investigation and worked effortlessly
provided authentic lessons and lectures." Hence, to provide the best courses, the company makes
sure to get all the lessons verified by experts and professionals. Their constant endeavour is to help
the students gain practical and logical knowledge that includes their complete involvement too.

THE GROWTH STORY OF SPEEDLABS -

Started off with a team of two, Speedlabs is now backed by 60 to 70 people and leading educationist.
Since inception, it has been growing by leaps and bounds. In the last two year, the company has
extended its reach to about seven cities of the country like Indore, Bhopal, Ahmedabad, Kolkata and
secured about 6 crore investments from huge companies like Branch Capital. "We have affiliated
partners who use our platform to help students with their studies. In the next five years, Speedlabs is
aiming to secure the top position and be called the best e-learning platform in the country, providing
personalized and practise based education. It aspires to be a high impact learning venture that
provides lessons in all vernacular languages.

MISSION - Empower our students with the power of practice by relentlessly delivering the technology
advancements to our innovative study platform.

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SOCIAL INITIATIVES - Speed Labs donates an hour to shape lives,

Speedlabs joined hands with Donate an Hour, a volunteering platform that provides an opportunity
to professionals to come together and create a self-sustainable ecosystem for growth for the
underprivileged.

PARTNERS - Ayub Khan Classes, Best Solution, Bpzeducation, Brain and Bright Academy, Brain Wave
Classes,BRU Education,Eduzone,Galaxy Classes, KS Tutoiral,Jain Classes,Mathematices Foundation
Academy,Medicalmentor,My Scholarshaala,New Elite Academy,Orbitclasses,Pandey Coaching.

KEY FEATURES - Speed Labs believes in the concept of practice makes perfect and the effectiveness
of face-to-face guidance, customized to each individual student’s needs. Our Key features include

• Revision: Short Notes, AI Based Important Question Bank, Important Concepts. Short Concept
Videos.

• Practice: Conceptual practice, Mapped to Curriculum, Personalized Practice, Detailed Solutions.

• Exam Preparation: Theory Notes, Solved Examples, Formula Sheet, Past Year Paper, Important
Question.

• Test: Specific Chapter Test. Full Syllabus Test, Test Solution and Analysis (including JEE/NEET).

• Detailed Report: Detailed Report, Personalized Assignment, Result Based Revision Concept.
Marketing Support: Videos, WhatsApp Messages, URL, Website designing, White Labelling to be done
by our team.

MAIN ADVANTAGE - They believe in the concept of practice makes perfect and the effectiveness of
face-to-face guidance, customized to each individual student’s needs.

• Continuous R&D with 40 + team of IIT Alumni

• Continuous National benchmarking / Rank predictor on weekly basis

• Comprehensive Question bank with solutions and hints

• Customised test based on last performance

• Teacher’s dashboard with detailed analytics

• Performance learning plan personalised for every student

• Automated homework

• Adaptive practice

• AI based evaluation.

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 CHAPTER 2- SUMMARY OF NEED ANALYSIS AND LEARNING OBJECTIVES
SUMMARY OF TRAINING ANALYSIS:

In this Organization, there are nearly 200 employees and hence they are separated into 14 groups of
Sales People and in each team it is of 12 members. Then there are 2 demo teams consists of 10
members. If there is proper communication not happened then there will be no Sales. Inside these 14
groups, the management allot certain targets so that there will be a competition between these 14
groups. Also then comes in each group. In each group it consists of 12 members and from that they
had internal competition. There is very less bondage between co-workers. The communication
between co-workers is a problem in this sales team, Also due to lag of communication between co-
workers the same member is calling to the customer and thus it affects sales. Then We need to train
them on Pitching to customers because it is very important for sales team.

The communication between co-workers was a problem in this sales team, also to clear out the lag
of communication between co-workers was leading to the customer and thus it was affecting the
sales. Then it was important to train them on Pitching to customers. So, planning of the effective
training was the motive of this training analysis. The main communication barriers were

• Employee’s productivity is low because of the lack of trust with co-workers

• Morale and job satisfaction is at an all-time low because of conflict among employees
• Communication among co-workers, cross-functionally and vertically is non-existent causing
stress, low productivity, and conflict in the workplace

Our first objective is to make them work as a team. The Pitching to customers plays a vital role in sales
department and hence they should first learn about the customers and what are the pain points they
need to work on. Hence, we need to give training about different types of Consumers.

LEARNING OBJECTIVES IDENTIFICATION:

• To help the employees get to know importance of proper communication.

• To enhance effective communication and to have a better sales pitch
• Help the employees being direct and affirm through effective communication.

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 CHAPTER 3 – TRAINING DESIGN AND METHOD USED

TRAINING DESIGN AND METHOD USED:

The Training Design taken for this Training Need Analysis is ADDIE Model. ADDIE is a generic step-by-
step framework used by instructional trainers, instructional developers, and instructional designers.
The purpose of ADDIE is to ensure a structured framework to every course each time they're created.

The Structural Plan for the session is:

1. Energizers: Story Cue- The employees will be forming their own story where one person will
start and others have to continue and end the story.
2. Expert Talk: Talk on how important the communication is for sales by Mrs. Ezhil Meena from
The Good Talk.
3. Activity: Passing the Dice and Enacting as customer and Employee.
4. Presentation: Communication- what? Why is it important? How can one do it?
5. Demonstration: Expert demonstration to address and talk to customers.
6. Simulation: Cue Cards are being used to simulate the employee with a certain situation and
will be analysed and given feedback for it.
7. Feedback: Getting to know what the employee knows felt after the session and any
improvisation need is got to know.

The detailed time allocation for each activity is given . We had conducted 2 hours program in 2
sessions. Each session of 60 minutes. We want to use the time effectively and in more engaging way,
otherwise they will feel as unworthy training program. So we had planned as follows,

ALLOTMENT OF TIME FOR EACH SESSION:

We had conducted 2 sessions of 60 minutes each. It is divided as

FIRST SESSION:

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 1. Energizers: Story Cue- The employees will be forming their own story where one person will
start and others have to continue and end the story.
It is of 25 minutes.
Story Cue:
Given some numbers to each of them and they are continuing with their own story.
Thus it makes them to realize about team participation. It is allocated for 20 minutes.
Also some of the other cue cards are as follows:
• Describe the qualities of your partner.
• Describe the sales which made you more irritated.
• Describe about your friend in this team.
• Identify the names that are hidden by using their qualities.

2. Expert Talk: Talk on how important the communication is for sales by Mrs. Ezhil Meena from
The Good Talk.
It is of 20 minutes.
Mrs.Ezhil Meena is an Psychologist and research scholar. She had enrolled herself in
motivating disengaged employee and hence we can make her to deliver her speech and thus
it will be one of the motivation for the employees.

3. Activity: Passing the Dice and Enacting as customer and Employee.

It is of 15 minutes.
By this we can identify their current experience with customers and how to tackle them.
Also by this we can know about the employees perception about customers.

SECOND SESSION:

4. Presentation: Communication- what? Why is it important? How can one do it?

It is of 15 minutes.
Since for Cold Calling - Sales job, Communication is very important in which how they pitch
the customers plays a vital role. For Pitching the following things are very important. Since the
clients are from different locations , hence the point of time we had taken to made them to
believe does matters. Also if there is no proper pitching no sales will happen. Hence there are
some proper pitching which are to be highlighted, They are
• First explain our full name and where we are calling from.
• There should be polite in our voice and it should not be in rough tone.
• Explaining the purpose of calling in one brief sentence.
• Then ask about their free time and how much time we need for explaining.
• The following is the example of sales pitching
✓ We are a Mumbai Based Company.
✓ We have made Innovative platform with the help of 25+ IITians.
✓ Our platform currently is being used by 500 + Institutes across India.
✓ 200 + ( 40%) SpeedLabs Technology Partners has witnessed Business Growth
after usage of our Product in this Pandemic.
✓ Hybrid Learning is future Education ( Online+ Offline), Survival without using
technology is not possible in coming days. We all are well Aware of 70 %
Downfall of Business across the Globe.
✓ Well Renowned Brands like Bansal, Resonance, CSRL ( Super 30) is using our
product.

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 ✓ Online players (Byjus, Vedantu etc) doubling their Businesses every Month.
✓ Printed Material is not enough, Analysis and Personalized guidance is
important for growth of Result.
✓ Sir/ Ma'am, I just want 20-25 mins of your time, So that you can Join us Zoom/
G meet, Our Regional manager and Product Demo Team will be there to make
you understand about the Product and benefits offered to You in more
elaboration.
✓ These are things we can pitch to clients.

5. Demonstration: Expert demonstration to address and talk to customers.

It is of 15 minutes.
The Existing employee who has more experience in this product is made to provide demo to
these employees so that they can able to brush up or revise about sales pitching. Also the
experienced person will know about different consumer behaviours. They know how to
converse with all type of clients. Then about Lead Generation and converting leads into closed
deals.

6. Simulation: Cue Cards are being used to simulate the employee with a certain situation and
will be analysed and given feedback for it.
It is of 15 minutes.
Cue cards are provided with each employees and it is mentioned in two different sides – one
side client and other side sales employee. They want to perform mock call before the whole
team and thus by this all can correct their way of pitching.

7. Feedback: Getting to know what the employee knows felt after the session and any
improvisation need is got to know.
It is of 15 minutes.
“Feedback is what powers the system and permits individuals to continually improve their
performance.” Clay Carr, Smart Training (1990).
For any training programs, feedback is the main component to know about their
understanding level. And also how effective the training program helps the employee to
achieve success in their sales target. Hence collecting feedback , whether they felt useful
about this training program.
The giving and receiving of feedback are skills which require very careful handling. They
require courage, tact, honesty, understanding and respect – both for yourself and for others.
Like all other skills, they are developed only through practice. In providing feedback to others
you will need to be sensitive to the feedback you will receive in response. The giving of
feedback cannot be separated from receiving it in return.

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 CHAPTER 4 – SUMMARY OF TRAINING PROGRAM

SUMMARY OF TRAINING PROGRAM CONDUCTED:

We had given training of nearly 2 hours which are useful for sales employee to get good
communication skills and also about pitching points. From the story telling activity, we can bring unity
among themselves by continuing where the last colleague ended. By this activity they can able to get
contact with each other. The next thing is about speech given by Mrs.Ezhil Meena from Good Talk.
She is a motivational speaker specially for degraded employee and hence through her speech we can
able to make them understand about their importance and how to improve their way of
communication. Thus it brings a platform to know about their roles and importance and also what are
their lagging points. Then an activity is conducted to know about their perception towards clients and
hence they are provided with mock calls. Hence they can develop their sales skills through this activity.

The Next Session is started by presenting about communication and sales pitching points with some
examples. Hence by this all can get proper understanding about what are the pitching factors and how
they want to pitch themselves. Next activity is about giving demonstration with experienced sales
people and also doing mock calls within themselves, so that they can understand the points that are
needed to stress more. Finally it comes feedback. Feedback about training program and also what
level of satisfaction they get , are evaluated by circulating the forms with them. These are about the
summary of Training program conducted in this organization.

TRAINERS MOTIVATION AND ORIENTATION TO LEARNING:

Trainer communication skills can be classified into three key types: verbal, listening, and motivating
participants.

The trainer should be a motivator and their speech should convey proper messages which are helpful
to achieve in career goals. They also to be a good learner so that they can able to understand the
queries of trainees and help themselves to achieve themselves in their success path. The trainer part
is very important so that the trainees gets oriented and thus it will be helpful.

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 CHAPTER 5 – EVALUATION OF TRAINING PROGRAM
The evaluation model used here is Kirkpatrick model of training evaluation

Outcomes used in evaluation of training program:

1) Cognitive outcome:

During the program all the trainees were energetic and very well concentrated into
the program. The session was interactive and they were very much interested to
speak Infront of their team. After the first session a feedback form was circulated to
know about the current understanding of the program and the satisfaction level of
the trainees.

2) Skill based outcome

The main objective is to improve the communication skill and sales pitch.
During the program all the trainees were able to gain knowledge and they
responded well to the activities which we conducted.

3) Affective outcome
After the training program the trainees were motivated and they tried to transfer
the classroom experience into the real world by showing better communication by
both internally and externally. Most of the trainees had the desire to change
themselves according to the need.

4) Results
From this training program the trainees were able to rectify the gaps which they
were facing for a long time. Due to lack of proper training program, they were
unable to communicate properly. This training program helped them to overcome
that. The company was very much benefited with the program. The training
objective was fulfilled.

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 CHAPTER 6 – RECOMMENDATION AND FOLLOWUP
• Conduct internal pulse frequently to get quick insights what difficulties are faced by the
workers in the job.
• More number of skill trainings can be conducted.
• On the job Training can be more intrinsic and inclusive.
• Weekly interaction can be conducted to improve team communication and motivation
among the workers.
• Presentations which are used during a training session can be shared which will help for
future purpose.
• Quiz can be conducted after each session which will help employees to recollect the
information that’ve shared in training sessions.
• Build a communication friendly culture
• Prioritize workplace communication training.

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