1

What are two significant sources of EMI? (Choose two.)

infrared mice

RAM modules

electrical storms

LCD monitors

power lines

Which two tools are recommended for cleaning a PC? (Choose two.)

antibacterial spray

compressed air

mild abrasive detergent

nylon brush

rubbing alcohol

soft cloth

Which precaution should be taken when working around electronic devices?

Avoid using magnetized tools.

Only use hand tools from the same vendor.

Wear ESD protection to repair monitors in humid environments.

Avoid using ESD wrist straps and ESD mats simultaneously.

How does a technician discharge static buildup?

touching the painted part of the computer case

 touching an unpainted part of the computer case

touching an antistatic wrist strap before touching any computer

equipment

touching an antistatic mat before touching any computer equipment

Why should an antistatic wrist strap be worn when working on electronic

equipment?

to prevent interference from clothing and loose jewelry

to equalize the electrical charge between a person and the equipment

to prevent clothing made of silk, polyester, or wool from generating a

static charge

to draw static electricity away from a component and transfer it safely

from equipment to a grounding point

Which computer components must a technician never try to work on when

wearing an antistatic wrist strap?

CPU

hard disk

keyboard

CRT monitor

RAM module

Refer to the exhibit. Which type of tool is shown in the graphic?

cable meter

digital multimeter
 network traffic monitor

electrostatic discharger

Which three computer components contain hazardous materials and require

special handling for disposal? (Choose three.)

batteries

floppy drives

monitors

optical drives

parallel cables

printer toner cartridges

Which two types of tools can help protect a computer from malicious attacks?
(Choose two.)

Antivirus software

Disk Cleanup

Disk Management

Fdisk

Scandisk

Spyware Remover

10

Which tool in Windows XP gives a technician access to initialize disks and create
partitions?

Defrag

Disk Cleanup

Disk Management
 Format

Scandisk

11

The performance of a computer is reduced after it has been using the Internet.
Which three tools could be run to try to improve the performance of the
computer? (Choose three.)

Fdisk

Spyware Remover

Defrag

Disk Cleanup

a BIOS updater

Device Manager Utility

12

A technician has a room of computers which are running very hot. The technician
discovers that the heat sinks in the computers are very dusty. What should the
technician use to clean the heat sinks?

mild cleaning solution

lint-free cloth

isopropyl alcohol

compressed air

13

Which two devices commonly affect wireless LANs? (Choose two.)

Blu-ray players

home theaters

wireless phones

microwaves

incandescent light bulbs

 external hard drives

14

Why is documentation of all services and repairs an important organizational tool

for a technician?

It allows for public sharing on the Internet.

It increases the cost of services and repairs.

It minimizes the requirements that are used when hiring new technicians.

It provides reference material for similar problems when such problems

are encountered in the future.

15

Which tool should be used if a user needs to optimize space on a hard drive?

Defrag

Disk Management

Fdisk

Format

16 Top of Form
Which condition refers to a sudden and dramatic increase in voltage, which is usually caused by lightning
brownout

sag

spike

surge
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 Refer to the exhibit. Which type of tool is presented in the graphic?
hex screwdriver

stripped screwdriver

Phillips-head screwdriver

flat-head screwdriver
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Which two tools can help protect against ESD? (Choose two.)
antistatic wrist strap

compressed air

antistatic mat

safety glasses

polyester clothing
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Which step should be performed first when servicing computer equipment?
Wipe down the exterior with a lint-free, damp soft cloth.

Open the case and check for any loose connections.

Turn off and remove the power source.

Replace any suspected bad components with known good components.

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Which Windows XP command-line utility scans the critical files of the operating system and replaces any
 that have been corrupted?
Chkdsk

Defrag

Disk Cleanup

Disk Management

Scan System

System File Checker

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In your opinion (this has no bearing on
your grade), please rate your motivation
to do well in this course:
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22 Top of Form

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In your opinion (this has no bearing on
your grade), please indicate how
enthusiastic you are about the content of
this course and the things you’re learning
(or have learned):
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23 Top of Form

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In your opinion (this has no bearing on
your grade), please indicate your interest
in this course:
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