Shiny

Professional summary:
Around 9 years of experience as a Salesforce Developer / Administrator IT professional, committed to
maintain cutting edge technical skills and up-to-date industry knowledge including 3+ years of extensive
experience as a Salesforce Business Analyst.
Experience with Test-Driven, Agile, and Waterfall Development.
Experience with both technical and functional aspects of Salesforce.com and understanding of its
underlying principles of SAAS and Cloud Computing.
Understanding of CRM business process like Campaign Management, Lead Management and Case
Management.
Excellent in Administrative tasks like but not limited to creating Profiles, Roles, Users, Page Layouts,
Permission Sets, Email Services, Approvals, and Workflows.
Implemented Security and Sharing Rules at Object, Record and Field Level for different users at different
levels.
Experienced in Force.com Apex Classes, Apex Triggers, Integration, Web Services, Visual force and
Force.com API.
Experience developing Custom UI functionality using Visual force pages, Visual force Tags, Attributes and
Controllers.
Proficient in change management using Change Sets.
Over 1 years of experience with Salesforce Lightning (Lightning Design Systems, App Design and
Lightning Components).
Designed and managed Wave datasets, dashboards and lenses in Salesforce Einstein platform.
2+ years’ experience working with the Vlocity platform (incl hands-on work designing and configuring
Omniscript, Dataraptors.
Experience with the Force.com platform, including template solutions like Sales Cloud and Service Cloud.
Expertise in Apttus - CPQ and CLM Managed Packages.
Worked closely with Business Users in improving their business processes by suggesting the best
practices that are possible through Salesforce.com -- the world's first commercial Software as a Service
(SAAS) application running in Cloud Computing Environment.
Hands on experience in Salesforce.com Development by developing the presentation layer in Visualforce
and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard
Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
Have good working knowledge in querying salesforce.com database using SOQL& SOSL queries using
Force.com Explorer.
Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services,
Approvals, Workflows, Reports, Dashboards, Tasks and Events.
Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS
application implementation.
Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using
Apex Data Loader, Import Wizard.
In depth understanding of Salesforce programming including Lightning, APEX, Force.com, and
VisualForce.
Worked on various Salesforce/Veeva integrations with SAP, Oracle and other third party systems to
support Order Management module.
Hands on experience in designing and developing dynamic web content using HTML, XML, CSS,
JavaScript and other web development technologies.
Expertise in Server side programming/development using Java, JSP, Servlets, and XML and deploying in
application servers Jboss and Web logic.
Hands on Experience as a Einstein Developer where created different prototypes of dashboards using
external as well Salesforce data in Analytics Cloud.
Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class
diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
Thorough understanding of Salesforce Web Services API like REST, Bulk & SOAP.
Experience working with Salesforce.com sandbox and production environments.
Experience working on Call center, Chatter, Live Agent, Email to Case, Web to Case.
Knowledge in developing salesforce 1 and Lightning components.

Technical Skills:

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce,

Pages/Components, Apex Web Services, Apttus-CPQ, Apex Custom
Controllers and Extension, Lightning components.

Force.com Tools: Apex Data loader, Force.com Apex Explorer, Force.com,

Snapshot, Migration Tool.

Languages JavaScript, CSS, APEX, SQL.

Tools MS Visual source safe, HTML Dream weaver, Microsoft Project

2000 and MS Visio, Visual paradigm, Eclipse IDE, Force.com
GUI,ApexData Loader

Testing Tools QTP 11/10/9.x, HP ALM 12.09, Selenium, Load Runner, SOAP UI
and JMeter.

Web Technologies HTML5, CSS 4.0, JavaScript, JSON, XML, AJAX, JQuery

Web Tools NetBeans 8.0, Web Matrix

Dashboard software iDashboards

RDBMS Oracle 10g, 9i, SQL Server 2008, DB2, MySQL, MS Access

Bug Tracker HP ALM, Bugzilla

Certification:
Salesforce.com Certified administrator
Salesforce.com Certified platform developer I

Professional Experience:

Client: BlackBerry Cylance- Irvine, CA Feb 2019-Till Date

Role: Salesforce Developer, Business Analyst

Responsibilities:
Involved in various activities of the project, like information gathering, analyzing the information,
documenting the functional and non-functional requirements.
Interacted with various business user groups for gathering the requirements for Salesforce
implementation.
Worked on XML/JSON Parsing and mapping the XML/JSON string into the object entities for Integration.
Created page layouts, search layouts to organize fields, custom links, related lists, and other
components on a record detail and edit pages.
Created new custom objects and worked on relationships between objects to suit the organization’s
business needs. Worked on custom tabs, components, visual force pages, custom reports and
Dashboards.
Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created
junction objects to establish connectivity among objects.
Implemented Inbound Email Handler interface for creation of records in Salesforce based on the Email
received using Apex class.
Worked on Visual flows & Process Builder. Implemented jQuery Tables, and enhanced with
JavaScript.
Worked on Apttus CPQ configuration and integration.
Implemented CPQ solution using Apttus CPQ and Contract Management (CLM) for various
customers in industries.
Part of team tasked with migration from Salesforce Classic to Lightning. Experience with Lightning App
Builder, Lightning components and Lightning Design System.
Managed Service Cloud Console, Partner portal, live agent, CTI integration, Knowledge Base and
Cases.
Experience in building new Applications with the Lightning App Builder and Lightning components.
Used Salesforce Lightning Inspector to debug the lightning components during the development
process.
Created custom Java Application to Interact with Salesforce using SOAP and Rest webservices.
Used Salesforce1 simulator during the development to test if the lightning components works properly
on the mobile device.
Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts,
Opportunities, and Cases.
Expert in Salesforce Sales and Service cloud implementation.
Developed workflow rules, email templates to implement the business logic.
Developed custom Workflows and Assignment Rules for case escalation.
Responsible for Creating the Validation rules for email and other custom fields.
Build the Role Hierarchy System in Salesforce.com and created Profile’s setup according the Profiles.
Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
programming language.
Developed different Visual Force Pages to suit to the needs of the application using different Visual force
components.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the
application considering governor limits.
Worked on Salesforce Workbench to perform SOQL and other DML operations like Data Loader and
Query Editor in Developer console.
Understanding customer technical requirements and maping these into Salesforce / Vlocity
architecturing.
Used the sandbox for testing and migrated the code using Change sets and Force.com IDE to the
deployment instance after testing.

Environment: Force.com, Lightning, Apex, Data Loader, Apttus CPQ , Import Wizard, Custom Objects,
Web Services, Email Services, Controllers, Visual Force Pages, Sales cloud, XML, Triggers, Security
Controls, Dashboards, CSV, Security Controls, HTML, JavaScript.

Client: First Republic Bank- San Francisco-CA Sep 2017 – Feb

2019
Role: Salesforce Business Systems Analyst

Responsibilities:
Interacted with various business team members to gather the requirements and documented the
requirements.
Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation
rules.
Created workflow rules and define related tasks, Process builder, time triggered tasks, email alerts, field
updates to implement business logic.
Developed Custom Reports and Dashboards as per given requirements.
Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating
business logic.
Developed visual Force pages with JavaScript and Apex classes.
Created page layouts and search layouts to organize fields, custom links, related lists, and other
components on record pages.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and
formula fields to the custom objects.
Used field level security along with page layouts to manage access to certain fields.
Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop
custom business logic.
Migrated applications to the AWS cloud platform.
Experience on high-availability, fault tolerance, and auto-scaling in AWS Cloud Formation.
Developed Various Visual force pages as per organization requirements.
Worked on Salesforce Workbench to perform SOQL and other DML operations like Data Loader and
Query Editor in Developer console.
Create lightning components for enhanced functionality in partner community.
Involved in developing, implementing & testing on the Sandbox environment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Apex classes and Apex Triggers),
Salesforce.com Data Loader, Reports, Dashboards, Custom Objects, Custom Tabs, Web Services,
Sandbox, Email Service, Force.com Explorer, Lightning.

Client: American Fidelity Insurance, Oklahoma City, OK Oct 2016 – Aug

2017
Role: Senior Salesforce Developer/Admin
Responsibilities:

Worked closely with sales team and business analysts and performed detailed analysis of business and
user requirements, designed the solution by customizing various standard objects of SalesForce.com
(SFDC)
Perform detailed analysis of business and technical requirements and developed the Apex classes
using other Platform based technologies like Visual Force, Force.com IDE.
Maintaining test coverage for all the classes and triggers and supporting deployment activities
Served as Subject Matter Expert for solution architecture that included configuration, development,
integration and customization of complex environments.
Administrator for different salesforce.com CRM application for sales cloud and service cloud.
Developed comprehensive project plans to be shared with clients as well as other staff members.
Use and continually develop leadership skills. Perform other related duties as assigned.
Create and track project plan on JIRA. Use JIRA project plan to track backlog prioritization, track burn
down and burn up metrics, team velocity, and Defect Management strategy.
Manage complex relationship of synchronizing campaign marketing style and order management
technical solution approach for projects with high executive stake using conflict management skills.
Work on complex data and proven record of analytical capabilities by displaying ability to breakdown
complex ideas into connectable pieces.

Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visualforce (Pages,
Components & Controllers), UAT Server, QA Server, SOSL and SOQL, HTML, CSS, JSON service module,
sales cloud, Apex data loader, Workflows & Approvals, Sandbox, Production, CTI, Java Script, Eclipse,
Apex Triggers, Workbench, Steel Brick, REST API, SOAP, WSDL, Windows.

Client: Bac Florida Bank, Coral Gables, FL Jan 2016 – Sep

2016
Role: Senior Salesforce Developer/Admin

Responsibilities:
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring
technical feasibility.
Develop a detailed project plan to monitor and track progress.
Manage changes to the project scope, project schedule and project costs using appropriate verification
techniques.
Measure project performance using appropriate tools and techniques.
Report and escalate to management as needed. Perform risk management to minimize project risks.
Manage the relationship with the client and all stakeholders. Establish and maintain relationships with
third parties/vendors.
Create and maintain comprehensive project documentation on Confluence.
Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience
levels.
Co-ordinate with Compliance team, Developers, and Admins to ensure accurate configuration of
compliance requirements.
Coordinate with client’s business partners and map-out partner specific requirements, to ensure it
meets.
SFDC (Salesforce.com) as well as client’s business needs.
Coordinate with data migration team to map data flow via API from Merlin to SFDC.
Coordinate with CBES (Career Builder Employment screening) to on-board them for Third Party
Verification for Cydcor’s clientele base which includes, AT&T, DTV, CenturyLink, Verizon, etc.
Track project performance, specifically to analyze the successful completion of short and long-term
goals
Meet budgetary objectives and make adjustments to project constraints based on financial analysis.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers)
Pages, Data Loader, HTML, Java Script, Workflow.

Client: Carters, Atlanta, GA Nov 2013 – Dec

2015
Salesforce Administrator/Developer

Responsibilities:

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the
application using platform database objects.
Implemented all pages to remove table-based mark-up. New site is implemented using table less
layout, standard and SEO friendly mark-up using HTML5 and CSS3 to support broad range of browsers.
Involved in Salesforce.com application setup activities and customized the UI to match the functional
needs of the organization.
Reporting and prioritizing software bugs in conjunction with the Development & QA Managers.
Defined lookup and master-detail relationships on the objects and created junction objects to establish
connectivity among objects.
Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to
implement business logic.
Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment and worked with
SVN.
Used Force.com Web services API and outbound messaging for implementing web services through
WSDL in the application for access to data from External systems and websites.
Developed and configured various Reports and Report Folders for different user profiles based on the
need in the organization.
Used Data Loader for insert, update and bulk import or export of data from Salesforce.

CES Pvt Ltd, Hyderabad, India April 2012-Oct 2013

Salesforce Admin

Responsibilities:

Created Custom Objects, Lookup and Master-Detail Relationships on the objects and created junction
objects to build the connectivity between objects.
Developed and configured various custom reports and report folders for numerous user profiles.
Experience in creating Workflow Rules, Email Alerts, Defined Related Tasks, Field Updates and Time-
Triggered Tasks to implement business logic.
Used SOQL and SOSL for querying the objects.
Created various Email Templates along with Mail Merge Templates and was involved in doing the mail
merge for different standard and custom objects.
Experience on Salesforce objects like Leads, Accounts, Contacts, Opportunities, Reports and
Dashboards.
Successfully configuring the Marketing Cloud to connect with digital marketing capabilities of the
Salesforce Marketing Cloud with the data management, campaign management tools and
segmentation in Salesforce.
Performed manual sharing for accessing Records and Sharing Rules based on Role Hierarchies.
Created Profiles, Roles and implemented object level, field level and record level security.
Involved in development of Salesforce.com work-flow business rules by using workflows, process
builders and visual flows.
Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other
components.
Experience in creating different Visualforce Pages depending on requirement.
Produced reports and saved them for future access to the users.

Environment: Salesforce.com platform, Force.com IDE, UAT Server, QA Server, SOSL and SOQL, SOAP,
WSDL, Windows.