Everyday English A2 Unit

It’s not that difficult!  LEARNING OUTCOME learn how to describe a technology problem and ask for help

  Everyday life Elena: OK. There it is. Oh, (6) It’s asking
1 Look at the photo me for a password.
and answer the Gus: It’s ‘yellow99’.
questions. Elena: Yellow99. There! Oh, I’ve got lots of emails!
Where are the Thank you, Gus.
people and what are Gus: No problem.
they doing?
What do you think 5 Read and complete the dialogue with the phrases
the problem is? (a–f). Then listen again and check.
a Let’s check the WiFi router.
  Everyday vocabulary
b The cable’s come out.
2 Choose an item from Box A. Then find words in
c Can you show me how to get online?
Box B which can explain how the item works.
Some words can be used more than once. d Can you help me with something?
e I still can’t get online.
A
f It isn’t working.
digital camera  • ​printer  • ​smartphone  • ​tablet  • ​TV E VERYDAY ENGLISH TOOLKIT: DESCRIBING A
PROBLEM WITH TECHNOLOGY AND ASKING FOR
B
HELP
cable  • ​channel  • ​click  • ​connect  • ​plug in Look at the expressions from the dialogue. Who
​power button  • ​remote control  • ​signal  • ​WiFi says each expression, Elena or Gus?
​ ireless router
w Which expressions are asking for help and which
are describing a problem?
3 Add any other items you know to Boxes A and B. Can you help me with something?
Can you show me how to (get online)?
 Dialogue Nothing’s coming up.
It isn’t (showing any networks).
4 09 Listen to the dialogue. What information
does Elena need to get online? It isn’t working.
I don’t think it’s (connected).
Elena is visiting the UK. She wants to use her tablet to
The (cable’s) come out.
check her emails, but there’s a problem.
I still can’t (get online).
Elena: Oh, Gus. (1)
Gus: What’s up?   Over to you!
Elena: I want to check my emails. (2) 6 Work in pairs. One of you is having problems with
Gus: Sure. OK. So, first, you need to select your technology and the other is trying to help. Follow
the steps below and role-play a conversation. Then
network. Open ‘Settings’ and then click on
change roles. Use the expressions in the Everyday
‘WiFi’. Like this – it’s not that difficult. English toolkit.
Elena: Oh, nothing’s coming up.
Student A: Look at Box A in 2 and choose an item.
Gus: What? Describe a problem with the item and ask Student B for
Elena: It isn’t showing any networks. help.
Gus: Oh, let me see. Hmm. (3) Can you Student B: Listen to Student A’s problem and try to help.
check it, Elena? It’s that grey box over there. Use the words in Box B if necessary.
Are the lights on?
Elena: No, they’re not. (4) I don’t think it’s
connected.
Gus: Let me see. Oh, yes. (5) I’ll plug it
back in. There! Press the power button and
wait for a moment. OK. It’s working now.
Elena: Shall I try again? I’m in ‘Settings’.
Gus: Yes, now, select the network name. It’s
‘homenetwork6’.

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