GMSCSED Mypie

Monthly Workin Total Productive MONTH User ID User Name
Target g Days hrs / Acutal

Base Target
2631.87 145 18.150827586207 JAN MML027 Lay Joe, Marc

JAN NGC003 Castrence, Nikki Gione
JAN DAW008 Whigan, David
JAN JAV037 Venezuela, Julius
JAN RCD031 Ronell Dela Cruz
JAN MMM032 Monteverde, Myas
JAN RDG021 Galang, Ronald
2544.12 141 18.043404255319 FEB MML027 Lay Joe, Marc
FEB NGC003 Castrence, Nikki Gione
FEB DAW008 Whigan, David
FEB JAV037 Venezuela, Julius
FEB RCD031 Ronell Dela Cruz
FEB CMS069 Sandoval, Catherine Mae
FEB MMM032 Monteverde, Myas
FEB RDG021 Galang, Ronald
2229.13 124 17.97685483871 MAR MML027 Lay Joe, Marc
MAR DAW008 Whigan, David
MAR JAV037 Venezuela, Julius
MAR RCD031 Ronell Dela Cruz
MAR CMS069 Sandoval, Catherine Mae
MAR MMM032 Monteverde, Myas
MAR RDG021 Galang, Ronald
2004.40 124 16.164516129032 APR MML027 Lay Joe, Marc
APR DAW008 Whigan, David
APR DAA050 Danny Ano Jr Agraviador
APR RCD031 Ronell Dela Cruz
APR CMS069 Sandoval, Catherine Mae
APR MMM032 Monteverde, Myas
APR RDG021 Galang, Ronald
0.00 0 #DIV/0! MAY MML027 Lay Joe, Marc
MAY DAW008 Whigan, David
MAY DAA050 Danny Ano Jr Agraviador
MAY RCD031 Ronell Dela Cruz
MAY CMS069 Sandoval, Catherine Mae
MAY MMM032 Monteverde, Myas
MAY RDG021 Galang, Ronald
0.00 79 0 JUN MML027 Lay Joe, Marc
JUN DAW008 Whigan, David
JUN DAA050 Danny Ano Jr Agraviador
JUN RCD031 Ronell Dela Cruz
JUN CMS069 Sandoval, Catherine Mae
JUN SMD035 De Castro, Shyvy Mae Bago
JUN CJA096 Javalekar, Chinmay
JUN AAW027 Waghmare, Abhinay Ashok
JUN MMM032 Monteverde, Myas
# Classification: Public
JUN RDG021 Galang, Ronald
3088.51 213 14.500046948357 JULY MML027 Lay Joe, Marc
JULY DAW008 Whigan, David
JULY DAA050 Danny Ano Jr Agraviador
JULY RCD031 Ronell Dela Cruz
JULY CMS069 Sandoval, Catherine Mae
JULY SMD035 De Castro, Shyvy Mae Bago
JULY CJA096 Javalekar, Chinmay
JULY AAW027 Waghmare, Abhinay Ashok
JULY MMM032 Monteverde, Myas
JULY SSD063 Dhole, Sneha
JULY RDG021 Galang, Ronald
#DIV/0! AUGUST MML027 Lay Joe, Marc
AUGUST DAW008 Whigan, David
AUGUST DAA050 Danny Ano Jr Agraviador
AUGUST RCD031 Ronell Dela Cruz
AUGUST CMS069 Sandoval, Catherine Mae
AUGUST SMD035 De Castro, Shyvy Mae Bago
AUGUST CJA096 Javalekar, Chinmay
AUGUST AAW027 Waghmare, Abhinay Ashok
AUGUST MMM032 Monteverde, Myas
AUGUST SSD063 Dhole, Sneha
AUGUST RDG021 Galang, Ronald
AUGUST PSP056 Patil, Pushkar
Department Team Seniority Working OT Non Actual
days in a hours Producti Productivit
month (if any) ve hours y
(if any)
GSC-ITS GMS A 20 0 0.00 514.26

GSC-ITS GMS A 21 0 0.00 397.68
GSC-ITS GMS A 20 0 0.00 345.65
GSC-ITS GMS A 19 0 0.00 347.65
GSC-ITS GMS A 23 0 0.00 488.81
GSC-ITS CSED A 22 0 0.00 262.31
GSC-ITS CSED D 20 0 0.00 275.51
GSC-ITS GMS A 17 0 0.00 439.45
GSC-ITS GMS A 17 0 0.00 314.99
GSC-ITS GMS A 15 0 0.00 269.28
GSC-ITS GMS A 20 0 0.00 389.22
GSC-ITS GMS E 20 0 0.00 290.90
GSC-ITS GMS G 18 0 0.00 309.96
GSC-ITS CSED A 15 0 0.00 307.16
GSC-ITS CSED D 19 0 0.00 223.16
GSC-ITS GMS A 17 0 0.00 439.45
GSC-ITS GMS A 15 0 0.00 269.28
GSC-ITS GMS A 20 0 0.00 389.22
GSC-ITS GMS E 20 0 0.00 290.90
GSC-ITS GMS G 18 0 0.00 309.96
GSC-ITS CSED A 15 0 0.00 307.16
GSC-ITS CSED D 19 0 0.00 223.16
GSC-ITS GMS A 17 0 0.00 439.45
GSC-ITS GMS A 15 0 0.00 238.66
GSC-ITS GMS E 20 0 0.00 465.96
GSC-ITS GMS E 20 0 0.00 235.85
GSC-ITS GMS G 18 0 0.00 238.01
GSC-ITS CSED A 15 0 0.00 165.60
GSC-ITS CSED D 19 0 0.00 220.87
GSC-ITS GMS A 0 0.00
GSC-ITS GMS E 0 0.00
GSC-ITS GMS G 0 0.00
GSC-ITS CSED A 0 0.00
GSC-ITS CSED D 0 0.00
GSC-ITS GMS A 20 0 0.00
GSC-ITS GMS A 20 0 0.00
GSC-ITS GMS E 19 0 0.00
GSC-ITS GMS E 20 0 0.00
GSC-ITS GMS A 20 0 0.00 425
GSC-ITS GMS A 20 0 0.00 238.66
GSC-ITS GMS E 20 0 0.00 389
GSC-ITS GMS E 20 0 0.00 291
GSC-ITS GMS G 20 0 0.00 223
GSC-ITS GMS E 19 0 0.00 242
GSC-ITS GMS E 15 0 0.00 299.27
GSC-ITS GMS G 20 0 0.00 363.18
GSC-ITS CSED A 20 0 0.00 310
GSC-ITS CSED E 20 0 0.00
GSC-ITS CSED D 19 0 0.00 307
GSC-ITS CSED E 0 0.00
GSC-ITS CSED E 0 0.00
RFT
100.00%
100.00%
98.43%
97.47%
100.00%
100.00%
100.00%
100.00%
100.00%
98.76%
98.87%
100.00%
100.00%
100.00%
100.00%
100.00%
98.76%
98.87%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
99%
99%
100.00%
100.00%
100.00%
97.00%
100.00%
100.00%
100.00%
100.00%
Classification Month on the current Role Years of Service
A > 60 5 years
B 49 - 60 4-5 years
C 37 - 48 3-4 years
D 25 - 36 2-3 years
E 13 - 24 1-2 years
F 7 - 12
G 0-6
JAN
GAT Week No. Production Unit Total of Time Spent
1 74.07
2 128.27
MML027 3 131.93
4 97.23
5 82.76
1 82.69 3246
2 79.02 1180
NGC003 3 83.38 1900
4 61.53 1060
5 91.06 1457
1 75.48
2 50.91
DAW008 3 80.8
4 68.42
5 70.04
1 95.48 2090
2 53.91 1180
JAV037 3 86.8 1900
4 48.42 1060
5 63.04 1380
1 116.49 2550
2 116.95 2560
RDC031 3 105.53 2310
4 82.69 1810
5 67.15 1470
1 61.9 1355.00
2 40.06 877
MMM032 3 56.28 1232
4 30.84 675
5 73.23 1603
1 74.92 1640.00
2 57.61 1261.00
RDG021 3 74.69 1635.00
4 31.06 680.00
5 37.23 815
FEB
ID Week No. Production Unit Total of Time Spent
MML027 6 127.53 2765.00
MML027 7 131.93
MML027 8 97.23
MML027 9 82.76
NGC003 6 79.02
NGC003 7 83.38
NGC003 8 61.53
NGC003 9 91.06
DAW008 6 70.04 2090
DAW008 7 81.38 1781.5
DAW008 8 66.24 1450
DAW008 9 51.62 1130
JAV037 6 84.06 1115.00
JAV037 7 99.13 2170.00
JAV037 8 89.08 1950.00
JAV037 9 116.95 2560.00
RDC031 6 69.44 1520
RDC031 7 83.6 1830
RDC031 8 75.38 1650.00
RDC031 9 62.48 1367.73
MMM032 6 81.45 1783.00
MMM032 7 116.49 2550.00
MMM032 8 57.1 1250.00
MMM032 9 52.12 1141.00
RDG021 6 27.64 605.00
RDG021 7 55.05 1205.00
RDG021 8 84.97 1860.00
RDG021 9 55.5 1215.00
CMS069 6 0 0.00
CMS069 7 109.64 2400.00
CMS069 8 97.53 2135.00
CMS069 9 102.79 2250.00
MAR
MML027 10
MML027 11
MML027 12
MML027 13
DAA050 10
DAA050 11
DAA050 12
DAA050 13
DAW008 10 42.26 925
DAW008 11 66.24 1450
DAW008 12
DAW008 13
JAV037 10 84.06 1840.00
JAV037 11 55.73 1220.00
JAV037 12
JAV037 13
RDC031 10 41.75 914.00
RDC031 11 52.54 1150
RDC031 12
RDC031 13
MMM032 10 62.91 1377.00
MMM032 11 64.92 1421.00
MMM032 12
MMM032 13
RDG021 10 55.5 1215.00
RDG021 11 29.92 655.00
RDG021 12
RDG021 13
CMS069 10 31.29 685.00
CMS069 11 39.74 870.00
CMS069 12
CMS069 13
APR
MML027 14 127.53
MML027 15 131.93
MML027 16 97.23
MML027 17 82.76
DAA050 14 116.49 2550.00
DAA050 15 116.49 2550.00
DAA050 16 116.49 2550.00
DAA050 17 116.49 2550.00
DAW008 14 90 1970
DAW008 15 43.86 960
DAW008 16 57.56 1260
DAW008 17 47.24 1034
RDC031 14 81.32 1780.00
RDC031 15 50.25 1100
RDC031 16 41.8 915.00
RDC031 17 62.48 1367.73
MMM032 14 66.01 1445.00
MMM032 15 54.36 1190.00
MMM032 16 45.23 990.00
MMM032 17
RDG021 14 35.86 785.00
RDG021 15 54.82 1200.00
RDG021 16 39.74 870.00
RDG021 17 90.45 1980.00
CMS069 14 55.28 1210.00
CMS069 15 55.73 1220.00
CMS069 16 52.54 1150.00
CMS069 17 74.46 1630.00
MAY
GAT Week No. Production Unit Total of Time Spent Working Days
18 127.53 5
19 131.93 5
MML027 20 97.23 5
21 82.76 5
22 92.74 2030.00 5
18 116.49 2550.00 5
19 116.49 2550.00 5
DAA050 20 116.49 2550.00 5
21 50.71 1110 5
22 71.27 1560 5
18 12.33 270 4
19 28.32 620 5
DAW008 20 43.86 960 4
21 43.86 960 4
22 42.49 930 5
18 72.41 1585 5
19 71.27 1560 5
CMS069
CMS069 20 57.56 1260 5
21 76.84 1682 5
22 81.77 1790 5
18 62.13 1360 6
19 32.89 720 2
RDC031 20 78.8 1725 5
21 110.83 2426 5
22 151.53 3317 4
MMM 18 81.13 1776.00 5
MMM 19 68.66 1503 5
MMM 20 57.15 1251 5
MMM 21 43.9 961 5
MMM 22 57.15 1251 4
RDG 18 55.73 1220.00 3
RDG 19 72.18 1580.00 4
RDG 20 74.92 1640.00 4
RDG 21 62.81 1375.00 5
RDG 22 47.97 1050 5
CJA 18
CJA 19
CJA 20
CJA 21
CJA 22 110.92 2428 5
JUN
MML027 23 91.82 1250.00 5
MML027 24 131.93 3250.53 5
MML027 25 116.49 2550.00 5
MML027 26 90.45 1980.00 5
DAA050 23 57.1 1250.00 5
DAA050 24 36.09 790.00 5
DAA050 25 82.23 1800.00 5
DAA050 26 44.31 970.00 5
DAW008 23 45.23 990 5
DAW008 24 60.76 1330 5
DAW008 25 73.55 1610 4
DAW008 26 45.23 990 5
RDC031 23 130.79 2863.00 4
RDC031 24 130.79 2863 4
RDC031 25 89.22 1953.00 5
RDC031 26 91.5 2003.00 5
MMM032 23 62.59 1370.00 5
MMM032 24 39.61 867.00 5
MMM032 25 60.71 1329.00 5
MMM032 26 60.71 1329.00 5
RDG021 23 61.44 1345.00 6
RDG021 24 86.11 1885.00 2
RDG021 25 86.11 1885.00 5
RDG021 26 42.71 935.00 5
CMS069 23 76.7 1679.00 4
CMS069 24 83.37 1825.00 5
CMS069 25 51.62 1130.00 5
CMS069 26 31.52 690.00 5
CJA 23 71.45 1564.00 5
CJA 24 4
CJA 25 3
CJA 26 4
SMD 23 121.06 2650.00 4
SMD 24 116.49 2550 5
SMD 25 102.33 2240.00 5
SMD 26 14.16 310.00 5
ABW 23
ABW 24 78.12 1710
ABW 25 63.96 1400.00
ABW 26 5
JULY Column1 Column2 Column3 Column4

MML027 27 80.4 1760.00 5
MML027 28 83.4 1860.00 5
MML027 29 129.22 1963.00 5
MML027 30 109.18 2390.00 5
DAA050 27 132.02 2890.00 5
DAA050 28 61.22 1340.00 5
DAA050 29 40.2 880.00 5
DAA050 30 24.67 540.00 5
DAW008 27 31.52 690.00 5
DAW008 28 57.1 1250.00 5
DAW008 29 74.1 1630.00 5
DAW008 30 17.82 390.00 5
RCD031 27 32.42 710.00 5
RCD031 28 71.27 1560.00 5
RCD031 29 21.47 470.00 5
RCD031 30 12.97 284.00 5
MMM032 27 57.12 1251.00 5
MMM032 28 62.27 1363.00 5
MMM032 29 63.13 1382.00 5
MMM032 30 49.2 1077.00 5
RDG021 27 51.62 1130.00 5
RDG021 28 32.42 710.00 5
RDG021 29 58.93 1290.00 4
RDG021 30 45.68 1000.00 5
CMS069 27 59.87 1310.00 5
CMS069 28 67.84 1485.00 5
CMS069 29 71.04 1555.00 5
CMS069 30 62.36 1365.00 5
CJA096 27 83.37 1825.00 5
CJA096 28 91.37 2000.00 5
CJA096 29 124.53 2726.00 5
CJA096 30 0 0.00 0
SMD035 27 74.1 1630.00 5
SMD035 28 43.27 725.00 5
SMD035 29 83.37 1825.00 4
SMD035 30 41.57 910.00 5
AWW027 27 101.87 2230.00 5
AWW027 28 98.68 2160.00 5
AWW027 29 72.18 1580.00 5
AWW027 30 90.45 1980.00 5
AUGUST
MML027 31 120.83 2645.00 5
MML027 32 98.9 2165.00 5
MML027 33 111.24 2435.00 5
MML027 34 5
DAA050 31 38.56 844.00 5
DAA050 32 35.18 770.00 5
DAA050 33 1996.03 43693.00 5
DAA050 34 5
DAW008 31 46.6 1020.00 5
DAW008 32 50.25 1100.00 5
DAW008 33 37.92 830.00 5
DAW008 34 5
RCD031 31 48.88 1070.00 5
RCD031 32 59.84 1310.00 5
RCD031 33 39.74 870.00 5
RCD031 34 5
MMM032 31 49.2 1077.00 5
MMM032 32 95.07 2081.00 5
MMM032 33 39.61 867.00 5
MMM032 34
RDG021 31 55.28 1210.00 5
RDG021 32 76.75 1680.00 5
RDG021 33 67.38 1475.00 4
RDG021 34
CMS069 31 50.98 1114.00 5
CMS069 32 40.89 895.00 5
CMS069 33 42.78 936.50 5
CMS069 34 5
CJA096 31 111.83 2448.00 5
CJA096 32 93.47 2046.00 5
CJA096 33 50.98 1116.00 5
CJA096 34
SMD035 31 37 810.00 5
SMD035 32 47.97 1050.00 5
SMD035 33 45.23 990.00 4
SMD035 34 5
AWW027 31 63.96 1400.00 5
AWW027 32 63.96 1400.00 5
AWW027 33 95.25 2085.00 5
AWW027 34 5
SSD063 31
SSD063 32 85.29 1867.01 5
SSD063 33 75.72 1657.50 5
SSD063 34
PSP056 31
PSP056 32
PSP056 33 121.06 2650.00 5
PSP056 34
SEPTEMBER
MML027 35 5
MML027 36 5
MML027 37 5
MML027 38 5
DAA050 35 5
DAA050 36 7.77 170.00 5
DAA050 37 5
DAA050 38 5
DAW008 35 5
DAW008 36 5
DAW008 37 5
DAW008 38 5
RCD031 35 5
RCD031 36 5
RCD031 37 5
RCD031 38 5
MMM032 35 5
MMM032 36 5
MMM032 37 5
MMM032 38
RDG021 35 5
RDG021 36 5
RDG021 37 4
RDG021 38
CMS069 35 5
CMS069 36 50.71 1110.00 5
CMS069 37 5
CMS069 38 5
CJA096 35 5
CJA096 36 93.06 2037.00 5
CJA096 37 5
CJA096 38
SMD035 35 5
SMD035 36 5
SMD035 37 4
SMD035 38 5
AWW027 35 5
AWW027 36 5
AWW027 37 5
AWW027 38 5
SSD063 35
SSD063 36 5
SSD063 37 5
SSD063 38
PSP056 35
PSP056 36
PSP056 37 5
PSP056 38
Production Unit Time Spent
MML027 514.26 0.00
NGC003 397.68 8843
DAW008 345.65 0
JAV037 347.65 7610
RDC031 488.81 10700
MMM032 262.31 5742
RDG021 275.51 6031
Total 2632 38926
ID Sum - Production Unit

CMS069 309.96
DAW008 269.28
JAV037 389.22
MML027 439.45
MMM032 307.16
NGC003 314.99
RDC031 290.9
RDG021 223.16
Total Result 2544.12
CMS069 238.01
DAA050 465.96
DAW008 238.66
MML027 439.45
MMM032 165.6
RDC031 235.85
RDG021 220.87
Total Result 2004.4
MML027 439.45
DAW008 238.66
DAA050 465.96
RCD031 235.85
CMS069 238.01
MMM032 165.6
RDG021 220.87

CMS069 238.01
DAA050 465.96
DAW008 238.66
MML027 439.45
MMM032 165.6
RDC031 235.85
RDG021 220.87
Total Result 2004.4
CMS069 238.01
DAA050 465.96
DAW008 238.66
MML027 439.45
MMM032 165.6
RDC031 235.85
RDG021 220.87
Total Result 2004.4
Snow BUS GCSS ACS MEPC ACS SFDC ACS CM ACS
Week Volume Hours Volume Hours Volume Hours Volume
1 220 18 148 10 45 5 112
2 306 26 246 16 61 7 156
3 318 27 221 15 56 7 96
4 282 24 201 13 66 8 136
5 213 18 169 11 59 7 91
6 233 19 194 13 58 7 96
7 212 18 162 11 35 4 81
8 283 24 203 14 46 5 116
9 302 25 229 15 61 7 145
10 277 23 213 14 57 7 165
11 277 23 196 13 41 5 167
12 0 0 0
13 0 0 0
Ticket Profile GCSS ACS MEPC ACS SFDC ACS CM ACS
Week Profiles TASK BUS Profiles TASK BUS Profiles TASK BUS Profiles
1 4748 178 148 1 49 21 337
2 2072 145 257 2 95 29 217
3 1361 167 226 0 70 29 103
4 10216 223 203 0 116 43 188
5 1637 116 169 4 67 22 159
6 1817 93 203 0 127 20 325
7 2031 159 162 3 36 26 85
8 1553 127 206 4 46 18 182
9 1523 144 272 2 238 38 218
10 1649 111 246 3 122 17 239
11 807 97 196 1 85 21 202
12
13
Task BUS GCSS ACS MEPC ACS SFDC ACS CM ACS
Week TOTAL Volume Hours Volume Hours Volume Hours Volume
1 4926 48 149 1 70 3 368
2 2217 29 259 0 124 6 260
3 1528 48 226 0 99 6 133
4 10439 158 203 1 159 9 227
5 1753 71 173 1 89 5 184
6 1910 51 203 0 147 4 355
7 2190 56 165 1 62 6 127
8 1680 33 210 1 64 4 215
9 1667 30 274 1 276 7 258
10 1760 28 249 2 139 4 288
11 904 22 197 1 106 4 244
12 0 0 0 0
13 0 0 0 0
Task SYS GCSS ACS MEPC ACS SFDC ACS CM ACS
1 17 5 1 1 4 1 2
2 40 15 1 1 9 2 5
3 28 10 2 1 8 1 9
4 34 9 1 0 17 2 3
5 35 10 1 0 6 0 4
6 27 12 2 2 13 1 9
7 34 13 1 0 6 0 4
8 30 8 3 0 7 3 5
9 41 11 0 0 7 0 3
10 32 9 0 0 5 1 4
11 25 8 3 1 8 1 3
12
13
Training GCSS ACS MEPC ACS SFDC ACS CM ACS
1 0 0 0 0 0 0 0
2 0 0 0 0 0 0 0
3 1 1 0 0 0 0 0
4 2 2 0 0 0 0 0
5 0 0 0 0 0 0 0
6 0 0 0 0 0 0 0
7 1 2 0 0 0 0 0
8 3 2 0 0 0 0 0
9 2 2 0 0 0 0 0
10 1 1 0 0 0 0 0
11 0 0 0 0 0 0 0
12
13
Report GCSS ACS MEPC ACS SFDC ACS CM ACS
1 4 12 0 0 0 0 0
2 14 9 0 0 0 0 0
3 8 4 0 0 0 0 0
4 8 5 0 0 0 0 0
5 3 7 0 0 0 0 0
6 12 14 0 0 0 0 0
7 11 12 0 0 0 0 0
8 13 12 0 0 0 0 0
9 10 11 0 0 0 0 0
10 12 13 0 0 0 0 0
11 11 9 0 0 0 0 0
12
13
Meeting GCSS ACS MEPC ACS SFDC ACS CM ACS
1 4 3 0 0 0 0 0
2 6 7 0 0 0 0 0
3 8 7 0 0 0 0 0
4 9 6 0 0 0 0 0
5 9 7 0 0 0 0 0
6 7 5 0 0 0 0 0
7 7 6 0 0 0 0 0
8 6 6 0 0 0 0 0
9 7 5 0 0 0 0 0
10 5 5 0 0 0 0 0
11 7 8 0 0 0 0 0
12
13
QA GCSS ACS MEPC ACS SFDC ACS CM ACS
1 2 4 0 0 0 0 1
2 0 0 0 0 0 0 0
3 0 0 0 0 0 0 0
4 1 1 3 3 0 0 0
5 2 2 0 0 0 0 0
6 3 5 0 0 0 0 0
7 2 3 0 0 0 0 0
8 1 0 0 0 0 0 0
9 1 2 0 0 0 0 0
10 3 6 0 0 0 0 0
11 1 1 0 0 0 0 0
12
13
TESTING HO GCSS ACS MEPC ACS SFDC ACS CM ACS
1 0 0 0 0 0 0 0
2 0 0 0 0 0 0 0
3 0 0 0 0 0 0 0
4 0 0 0 0 0 0 0
5 0 0 0 0 0 0 0
6 0 0 0 0 0 0 0
7 0 0 0 0 0 0 0
8 0 0 0 0 0 0 0
9 0 0 0 0 0 0 0
10 0 0 0 0 0 0 0
11 0 0 0 0 0 0 0
12
13
CHAT and S GCSS ACS MEPC ACS SFDC ACS CM ACS
Week Profiles TASK BUS Profiles TASK BUS Profiles TASK BUS Profiles
1 0 0 0 0 0 0 0
2 0 0 0 0 0 0 0
3 0 0 0 0 0 0 0
4 0 0 0 0 0 0 0
5 0 0 0 0 0 0 0
6 0 0 0 0 0 0 0
7 0 0 0 0 0 0 0
8 0 0 0 0 0 0 0
9 0 0 0 0 0 0 0
10 0 0 0 0 0 0 0
11 0 0 0 0 0 0 0
12 0 0 0 0 0 0 0
13 0 0 0 0 0 0 0
CM ACS QC ACS EDDI2 MEPC GMS BUS
Hours Volume Hours Volume Hours Volume Hours Volume Hours
13 9 1 8 1 36 4 16 8
18 18 1 9 1 46 5 18 9
11 22 1 2 0 61 6 8 4
16 18 1 0 0 49 5 9 5
11 6 0 0 0 73 7 8 4
11 9 1 0 0 71 7 39 20
9 14 1 0 0 54 5 13 7
14 21 1 0 0 79 8 22 11
17 20 1 0 0 53 5 21 11
19 12 1 0 0 57 6 10 5
19 12 1 0 0 88 9 8 4
0 0 0 0 0
0 0 0 0 0
CM ACS QC ACS EDDI2 MEPC GMS SYS
TASK BUS Profiles TASK BUS Profiles TASK BUS Volume Hours Volume Hours
31 17 2 8 0 0 0 98 49
43 40 4 9 2 0 0 93 47
30 25 4 2 0 2 0 180 90
39 27 10 0 0 0 0 144 72
25 8 2 0 0 0 0 140 70
30 10 0 0 0 2 0 128 64
42 45 4 0 0 15 2 177 89
33 73 7 0 0 1 0 186 93
40 24 3 0 0 0 0 250 125
49 14 2 0 0 5 1 200 100
42 17 2 0 0 2 0 208 104
0 0
0 0
CM ACS QC ACS EDDI2 MEPC GMS
7 19 1 8 0 72 13 0 0
12 42 1 11 0 55 10 0 0
7 29 1 2 0 58 12 0 0
8 37 1 0 0 59 15 0 0
7 10 1 0 0 59 15 0 0
6 10 0 0 0 76 22 0 0
9 49 1 0 0 86 26 0 0
7 80 1 0 0 114 28 0 0
10 27 0 0 0 79 20 0 0
11 16 1 0 0 83 25 0 0
7 19 0 0 0 79 22 0 0
0 0 0 0
0 0 0 0
1 0 0 0 0 69 14 27 5
0 0 0 4 0 90 16 25 5
2 1 0 1 0 66 13 78 37
0 0 0 0 0 61 12 42 19
0 0 0 0 0 59 9 39 14
1 0 0 0 0 60 10 62 26
0 0 0 0 0 55 9 84 40
1 0 0 0 0 39 4 37 14
0 0 0 0 0 69 12 55 10
1 0 0 0 0 51 12 69 12
2 0 0 0 0 68 14 21 4

0 0 0 0 0 4 4 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 1 1 1 1 3
0 0 0 0 0 1 1 0 0
0 0 0 0 0 1 1 0 0
0 0 0 0 0 0 0 2 15
0 0 0 0 0 1 1 5 40
0 0 0 0 0 0 0 8 31
0 0 0 0 0 2 1 5 23
0 0 0 0 0 0 0 0 0
0 0 0 0 0 1 1 0 0

0 0 0 0 0 8 6 9
0 0 0 0 0 3 2 13
0 0 0 0 0 5 3 12
0 0 0 0 0 6 4 17
0 0 0 0 0 7 4 14
0 0 0 0 0 8 5 3
0 0 0 0 0 6 4 13
0 0 0 0 0 10 6 15
0 0 0 0 0 6 3 13
0 0 0 0 0 8 4 11
0 0 0 0 0 8 4 9

Hours Volume Hours Volume Hours Volume Hours BUS SYS
0 0 0 0 0 6 5 3 3
0 0 0 0 0 4 2 3 3
0 0 0 0 0 2 2 3 3
0 0 0 0 0 12 3 3 6
0 0 0 0 0 4 2 3 4
0 0 0 0 0 7 9 3 8
0 0 0 0 0 4 3 3 6
0 0 0 0 0 8 7 7 7
0 0 0 0 0 5 4 5 3
0 0 0 0 0 3 3 4 4
0 0 0 0 0 4 4 4 3

3 0 0 0 0 2 2 25 3
0 0 0 0 0 0 0 23 3
0 0 0 0 0 1 1 45 12
0 0 0 0 0 0 0 36 4
0 0 0 0 0 0 0 35 5
0 0 0 0 0 1 1 40 6
0 0 0 0 0 0 0 43 7
0 0 0 0 0 1 1 50 8
0 0 0 0 0 2 1 63 31
0 0 0 0 0 1 0 43 22
0 0 0 0 0 0 0 17 9

Hours Volume Hours Volume Hours SYS BUILD SYS BUILD
0 0 0 0 0 4 30 0 0
0 0 0 0 0 0 26 4 4
0 0 0 0 0 0 13 0 0
0 0 0 0 0 0 9 0 0
0 0 0 0 0 0 9 5 5
0 0 0 0 0 2 9 0 0
0 0 0 0 0 0 4 3 0
0 0 0 0 0 4 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 1 4 0 0
CM ACS QC ACS MEPC BUS MEPC SYS GMS BUS

TASK BUS Profiles TASK BUS Volume Hours Volume Hours Volume Hours
0 0 0 19 4 0 0 40 17
0 0 0 34 7 0 0 67 28
0 0 0 47 10 0 0 109 45
0 0 0 43 9 0 0 70 29
0 0 0 46 10 0 0 73 30
0 0 0 50 11 0 0 70 29
0 0 0 38 8 0 0 52 22
0 0 0 56 12 0 0 78 33
0 0 0 56 12 0 0 82 34
0 0 0 32 7 1 0 47 20
0 0 0 46 10 0 0 67 28
0 0 0 0 0 0
0 0 0 0 0 0
WORKFLOW BUS
Volume Hours
0 0 542
0 0 796
0 0 715
0 0 703
0 0 538
0 0 590
0 0 504
0 0 669
0 0 757
0 0 724
0 0 693
0 0 0
0 0 0
WORKFLOW SYS
Volume Hours
58 29 25
104 52 23
96 48 45
91 46 36
60 30 35
88 44
69 35
109 55
106 53
92 46
61 31
0
0
WORKFLOW
Volume Hours
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
WORKFLOW
Volume Hours
1 1
15 2
28 7
12 2
42 12
30 8
20 6
43 13
25 6
12 1
24 6
WORKFLOW
Volume Hours
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
WORKFLOW
Volume Hours
97 8
120 9
118 8
120 8
106 8
107 11
3 7
118 8
122 8
132 8
106 7
WORKFLOW MML
Volume Hours
0 0
0 0
0 0
0 1
2 1
11 6 5.5
0 1
3 3
0 1
1 1
1 1
WORKFLOW
Volume Hours
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
WORKFLOW
Volume Hours
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
GMS SYS
Volume Hours
27 11 16.2 10.8
44 18 26.4 17.6
72 30 43.2 28.8
47 20 28.2 18.8
48 20 28.8 19.2
45 19 27 18
35 15 21 14
52 22 31.2 20.8
55 23 33 22
30 13 18 12
42 18 25.2 16.8
0 0 0
0 0 0
Snow BUS GMS WORKFLOW
Week Volume Hours Volume Hours
1 8 4 11 6
2 39 20 30 15
3 13 7 27 14
4 22 11 25 13
5 16 8 22 11
6 15 8 28 14
7 17 9 38 19
8 27 14 29 15
9 12 6 31 16
10 27 14 11 6
11 12 6 30 15
12 17 9 27 14
13 16 8 25 13
14 9 5 28 14
15 19 10 36 18
16 11 6 27 14
17 22 11 30 15
18 22 11 21 11
19 18 9 26 13
20 21 11 21 11
21 8 4 23 12
22 30 15 23 12
23 14 7 25 13
24 4 2 16 8
25 12 6 21 11
26 15 8 22 11
27
28
Ticket Profiles GMS SYS Ticket WORKFLOW SYS Tickets
1 152 76 22 30
2 76 38 27 44
3 63 32 16 35
4 61 31 10 55
5 71 36 10 5
6 64 32 29 15
7 81 41 27 14
8 117 59 33 17
9 176 88 6 3
10 112 56 22 11
11 156 78 27 14
12 101 51 16 8
13 100 50 10 5
14 139 70 17 9
15 129 65 31 16
16 109 55 20 10
17 124 62 9 5
18 148 74 5 3
19 159 80 18 9
20 135 68 22 11
21 142 71 15 8
22 214 107 16 8
23 147 74 8 4
24 166 83 17 9
25 151 76 19 10
26 172 86 14 7
27
28
Task BUS GMS WORKFLOW
Week TOTAL Volume Hours Volume Hours
1 0 0 0 0
2 0 0 0 0
3 0 0 0 0
4 0 0 0 0
5 0 0 0 0
6 0 0 0 0
7 0 0 0 0
8 0 0 0 0
9 0 0 0 0
10 0 0 0 0
11 0 0 0 0
12 0 0 0 0
13 0 0 0 0
14 0 0 0 0
15 0 0 0 0
16 0 0 0 0
17 0 0 0 0
18 0 0 0 0
19 0 0 0 0
20 0 0 0 0
21 0 0 0 0
22 0 0 0 0
23 0 0 0 0
24 0 0 0 0
25 0 0 0 0
26 0 0 0 0
27 0 0 0 0
28 0 0 0 0
Task SYS GMS WORKFLOW
1 39 14 42 12
2 62 26 30 8
3 84 40 20 6
4 37 14 43 13
5 18 6 33 27
6 50 23 32 26
7 45 41 29 26
8 96 50 42 12
9 136 70 34 11
10 101 55 37 29
11 63 24 36 21
12 110 63 46 24
13 101 40 21 5
14 185 40 26 8
15 160 72 18 4
16 107 42 42 23
17 126 70 44 19
18 87 55 27 14
19 178 91 57 29
20 114 52 33 11
21 155 94 34 22
22 171 95 42 29
23 147 66 51 18
24 178 73 38 36
25 105 53 25 6
26 172 63 52 33
27
28
Training GMS WORKFLOW
1 0 0 0 0
2 2 15 0 0
3 5 40 0 0
4 8 31 0 0
5 5 43 0 0
6 5 43 1 2
7 5 43 0 0
8 2 3 0 0
9 8 23 1 2
10 10 55 0 0
11 1 1 0 0
12 5 35 0 0
13 0 0 0 0
14 5 1 0 0
15 25 12 2 2
16 4 10 1 1
17 3 2 0 0
18 4 4 0 0
19 3 2 0 0
20 4 18 0 0
21 0 0 0 0
22 0 0 1 1
23 5 44 0 0
24 5 44 0 0
25 7 48 1 1
26 5 44 0 0
27
28
Report GMS WORKFLOW
1 14 106 8
2 3 107 11
3 13 3 7
4 15 118 8
5 4 5 107 7
6 15 9 111 7
7 13 8 114 7
8 55 13 114 7
9 24 15 114 7
10 68 3 63 4
11 12 7 108 6
12 4 4 117 8
13 9 9 117 8
14 53 4 117 8
15 37 7 111 13
16 47 10 126 14
17 33 15 119 12
18 22 8 114 11
19 25 10 83 5
20 7 9 75 5
21 6 7 74 5
22 5 6 71 5
23 8 6 118 8
24 2 4 76 5
25 6 10 120 13
26 13 3 123 8
27
28
Meeting GMS WORKFLOW
Week BUS SYS Volume Hours
1 3 8 2 2
2 3 10 11 6
3 3 12 0 2
4 7 9 3 3
5 5 7 1 1
6 2 1 0 0
7 1 1 0 0
8 6 5 1 1
9 15 12 1 1
10 6 5 1 1
11 4 3 1 1
12 10 8 1 1
13 7 4 1 1
14 21 16 1 1
15 22 4 0 0
16 16 27 6 7
17 18 12 18 6
18 6 5 4 5
19 15 24 5 2
20 17 11 5 2
21 18 12 3 1
22 18 14 5 2
23 21 14 8 3
24 4 6 2 2
25 2 1 1 1
26 4 1 0 0
27
28
QA GMS WORKFLOW
1 35 5 0 0
2 40 6 0 0
3 43 7 0 0
4 50 8 0 0
5 31 3 0 0
6 34 3 0 0
7 49 4 0 0
8 53 5 0 0
9 34 3 0 0
10 2 2 0 0
11 33 17 0 0
12 0 0 3 2
13 0 0 0 0
14 4 0 0 0
15 2 1 0 0
16 0 0 2 1
17 7 8 0 0
18 7 9 0 0
19 8 9 0 0
20 9 11 0 0
21 9 11 0 0
22 12 15 0 0
23 12 13 0 0
24 0 0 0 0
25 7 12 0 0
26 5 3 0 0
27 2
28
TESTING HOURS GMS WORKFLOW
Week SYS HRS BUILD HRS Volume Hours
1 5 5 0 0
2 0 0 0 0
3 3 0 0 0
4 0 0 0 0
5 5 7 0 0
6 0 0 0 0
7 0 0 0 0
8 0 0 0 0
9 6 0 0 0
10 2 1 0 0
11 3 0 0 0
12 4 0 0 0
13 5 0 0 0
14 1 0 0 0
15 31 15 0 0
16 0 0 0 0
17 5 1 0 0
18 0 0 0 0
19 11 5 0 0
20 14 8 0 0
21 18 7 0 0
22 31 11 0 0
23 21 10 0 0
24 45 17 0 0
25 34 13 0 0
26 25 10 0 0
27
28
SMB GMS BUS GMS SYS
1 73 30 48 20
2 100 42 45 19
3 52 22 35 15
4 78 33 52 22
5 113 47 126 53
6 78 33 83 35
7 107 45 122 51
8 71 72 74 31
9 78 33 52 22
10 122 51 35 15
11 74 31 52 22
12 81 34 74 31
13 48 20 88 37
14 143 60 164 68
15 98 41 158 66
16 52 22 141 59
17 82 34 122 51
18 78 32.5 135 56.25
19 57 24 56 23
20 64 27 58 24
21 40 17 61 25
22 56 23 60 25
23 43 18 73 30
24 52 22 65 27
25 47 20 62 26
26 54 23 69 29
27
28
11 6
1 14 7 31 16
2 6 3 29 15
3 11 6 24 12
4 8 4 27 14
5 8 4 25 13
6 4 2 21 11
7 10 5 28 14
8 6 3 24 12
9 12 6 20 10
10 9 5 22 11
11 7 4 25 13
12 9 5 21 11
13 14 7 28 14
14 12 6 27 14
15 18 9 31 16
16 21 11 29 15
17 17 9 38 19
18 18 9 32 16
19 19 10 33 17
20 13 7 38 19
21 21 11 30 15
22 27 14 11 6
23 12 6 21 11
24 12 6 31 16
25 5 3 20 10
26 19 10 36 18
27 6 3 32 16
28 22 12 25 15
Ticket Profiles GMS SYS Ticket WORKFLOW SYS Tickets
1 136 68 9 5
2 162 81 11 6
3 138 69 8 4
4 150 75 21 11
5 165 83 40 20
6 103 52 20 10
7 148 74 19 10
8 133 67 14 7
9 167 84 22 11
10 145 73 14 7
11 146 73 19 10
12 193 97 24 12
13 126 63 14 7
14 257 129 7 4
15 196 98 10 5
16 195 98 22 11
17 177 89 19 10
18 177 89 24 12
19 153 77 10 5
20 178 89 13 7
21 143 72 12 6
22 166 83 11 6
23 176 88 9 5
24 161 81 11 6
25 126 63 19 10
26 117 59 10 5
27 136 68 20 10
28 137 69 10 5
1 0 0 0 0
2 0 0 0 0
3 0 0 0 0
4 0 0 0 0
5 0 0 0 0
6 0 0 0 0
7 0 0 0 0
8 0 0 0 0
9 0 0 0 0
10 0 0 0 0
11 0 0 0 0
12 0 0 0 0
13 0 0 0 0
14 0 0 0 0
15 0 0 0 0
16 0 0 0 0
17 0 0 0 0
18 0 0 0 0
19 0 0 0 0
20 0 0 0 0
21 0 0 0 0
22 0 0 0 0
23 0 0 0 0
24 0 0 0 0
25 0 0 0 0
26 0 0 0 0
27 0 0 0 0
28 0 0 0 0
1 79 41 38 13
2 86 49 41 15
3 92 47 36 15
4 84 45 40 17
5 108 51 30 6
6 91 49 34 12
7 87 46 41 16
8 89 47 39 16
9 93 52 45 18
10 109 55 43 18
11 102 49 47 19
12 96 54 46 17
13 106 58 36 16
14 93 51 48 18
15 135 57 26 9
16 96 52 39 15
17 108 63 48 22
18 97 57 42 26
19 86 48 36 19
20 91 50
21 160 72 18 4
22 136 70 34 11
23 101 51 37 19
24 98 50 45 12
25 164 116 59 19
26 160 72 18 4
27 126 70 44 19
28 131 93 46 21
1 6 45 0 0
2 6 45 0 0
3 3 39 0 0
4 4 40 0 0
5 4 18 0 0
6 9 12 0 0
7 1 1 0 0
8 4 19 0 0
9 12 13 0 0
10 13 12 0 0
11 8 6 0 0
12 9 12 0 0
13 3 26 0 0
14 5 17 0 0
15 3 12 0 0
16 4 16 0 0
17 6 18 0 0
18 21 0 0
19 6 30 0 0
20 10 14 0 0
21 3 2 0 0
22 8 23 1 2
23 11 18 0 0
24 5 22 0 0
25 2 2 0 0
26 5 35 0 0
27 12 26 1 2
28 8 24 0 0
Report GMS WORKFLOW
1 7 8 123 12
2 5 7 146 15
3 5 6 158 16
4 9 11 162 19
5 3 3 76 5
6 8 5 89 17
7 10 11 71 8
8 12 11 92 12
9 15 12 87 18
10 12 12 89 12
11 9 11 81 16
12 11 10 93 17
13 9 14 152 18
14 10 5 103 19
15 8 10 76 5
16 21 18 145 20
17 18 12 87 22
18 8 10 137 17
19 10 19 139 26
20 8 17 141 21
21 24 15 114 7
22 33 15 119 12
23 12 7 108 6
24 33 15 119 12
25 10 15 53 30
26 5 6 71 5
27 25 10 83 5
28 16 20 96 25
1 6 12 4 5
2 5 10 5 7
3 4 15 5 4
4 5 11 6 3
5 11 12 4 2
6 16 15 8 5
7 17 14 1 1
8 12 10 3 3
9 6 10 5 4
10 10 12 5 3
11 12 11 7 8
12 14 13 6 8
13 16 21 8 5
14 9 4 2 2
15 16 20 7 9
16 18 15 9 8
17 11 14 9 10
18 17 16 7 9
19 8 6 5 7
20 11 15 7 10
21 15 12 1 1
22 10 8 1 1
23 15 12 1 1
24 7 4 1 1
25 26 34 4 1
26 7 4 1 1
27 4 7 1 1
28 14 15 6 8
QA GMS WORKFLOW
1 4 7 0 0
2 8 11 0 0
3 6 9 0 0
4 2 5 0 0
5 3 3 0 0
6 4 8 0 0
7 11 12 0 0
8 8 10 0 0
9 7 15 0 0
10 8 11 0 0
11 12 16 0 0
12 11 14 0 0
13 12 10 0 0
14 11 9 0 0
15 2 4 0 0
16 18 15 0 0
17 9 12 0 0
18 10 16 0 0
19 5 9 0 0
20 7 13 0 0
21 31 3 0 0
22 34 3 0 0
23 7 8 0 0
24 2 1 0 0
25 4 4 0 0
26 8 7 0 0
27 30 17 0 0
28 21 18 0 0
TESTING HOURS GMS WORKFLOW
Week SYS HRS BUILD HRSVolume Hours
1 52 19 0 0
2 67 25 0 0
3 22 0 0
4 41 28 0 0
5 7 3 0 0
6 12 13 0 0
7 7 2 0 0
8 14 16 0 0
9 12 14 0 0
10 8 11 0 0
11 12 9 0 0
12 14 7 0 0
13 20 0 0
14 12 5 0 0
15 30 11 0 0
16 18 30 0 0
17 17 27 0 0
18 16 25 0 0
19 41 29 0 0
20 58 19 0 0
21 11 5 0 0
22 21 10 0 0
23 3 0 0 0
24 16 7 0 0
25 25 10 0 0
26 21 15 0 0
27 3 9 0 0
28 21 30 0 0
SMB GMS BUS GMS SYS
1 49 20 46 19
2 56 27 48 25
3 52 54 51 22
4 61 39 50 31
5 58 41 54 28
6 47 48 51 32
7 62 26 48 20
8 59 45 52 30
9 54 57 43 21
10 61 25 47 20
11 60 43 51 26
12 58 45 49 24
13 64 42 53 37
14 62 46 58 41
15 52 58 61 37
16 68 47 58 29
17 69 38 53 35
18 73 46 54 38
19 51 47 57 41
20 69 51 52 36
21 107 45 122 51
22 122 51 65 27
23 78 33 52 22
24 81 34 57 24
25 112 47 58 24
26 117 49 122 51
27 52 37 141 59
28 71 47 69 37
29 16 8 31 16
30 24 12 38 19
31 19 10 26 13
32 21 11 32 16
33 14 12 29 15
34 17 9 23 12
35 22 11 28 14
36 5 3 21 11
37 8 4 23 12
38 23 12 34 17
39 4 2 24 12
40 7 4 26 13
41 8 4 30 15
42 16 8 22 11
43 11 6 36 18
44 11 6 24 12
45 7 4 28 14
46 7 4 23 12 `
47 9 5 30 15
48 8 4 17 9
49 16 8 21 11
50 21 12 28 14
51 12 6 31 16
52 13 7 35 18
53 0 0
54 0 0
55 0 0
56 0 0
Ticket Prof GMS SYS Ticket WORKFLOW SYS Tickets SafeGate Tickets
Week Volume Hours Volume Hours Volume Hours
29 112 9 5
30 117 0 23 12
31 114 57 15 8
32 145 73 12 6
33 131 66 10 5
34 148 74 25 13
35 235 118 10 5
36 161 81 14 7
37 132 66 15 8
38 233 117 10 5
39 426 213 16 8 1 0
40 378 189 28 14 0 0
41 161 81 12 6 2 0
42 154 77 28 14 1 1
43 230 115 19 10 1 1
44 183 92 26 13 1 1
45 185 93 26 13 1 1
46 156 78 46 23 0 0
47 140 70 12 6 0
48 154 77 26 13 0
49 198 99 11 6 1 1
50 185 93 30 15 0 0
51 163 82 27 14 0 0
52 217 109 20 10 0
53 0 0 0
54 0 0 0
55 0 0 0
56 0 0 0
29 0 0 0 0
30 0 0 0 0
31 0 0 0 0
32 0 0 0 0
33 0 0 0 0
34 0 0 0 0
35 0 0 0 0
36 0 0 0 0
37 0 0 0 0
38 0 0 0 0
39 0 0 0 0
40 0 0 0 0
41 0 0 0 0
42 0 0 0 0
43 0 0 0 0
44 0 0 0 0
45 0 0 0 0
46 0 0 0 0
47 0 0 0 0
48 0 0 0 0
49 0 0 0 0
50 0 0 0 0
51 0 0 0 0
52 0 0 0 0
53 0 0 0 0
54 0 0 0 0
55 0 0 0 0
56 0 0 0 0
29 98 62 51 20
30 116 72 48 19
31 99 42 47 29
32 91 67 44 19
33 113 51 43 18
34 111 71 51 17
35 97 55 56 18
36 82 56 34 19
37 103 62 44 16
38 111 67 42 19
39 138 71 32 17
40 116 59 53 21
41 129 67 58 18
42 102 53 42 26
43 96 70 37 19
44 81 42 40 16
45 97 59 46 20
46 104 51 43 18
47 83 47 37 22
48 125 57 31 10
49 96 47 38 14
50 95 48 31 11
51 101 50 37 12
52 56 54 32 17
53
54
55
56
29 12 22 0 0
30 16 12 0 0
31 10 17 0 0
32 16 48 0 0
33 16 12 0 0
34 10 17 0 0
35 7 12 0 0
36 9 6 0 0
37 12 21 0 0
38 9 16 0 0
39 6 17 0 0
40 7 24 0 0
41 11 18 0 0
42 8 20 0 0
43 4 6 0 0
44 5 4 0 0
45 1 1 0 0
46 7 9 0 0
47 3 2 0 0
48 4 17 0 0
49 9 6 0 0
50 8 37 0 0
51 5 19 0 0
52 9 21 0 0
53
54
55
56
Report GMS WORKFLOW
29 11 13 92 19
30 31 20 145 20
31 23 17 114 20
32 11 10 93 17
33 9 14 152 18
34 18 15 101 19
35 12 12 89 12
36 20 9 93 22
37 17 13 91 14
38 22 16 103 20
39 24 18 92 24
40 15 16 168 22
41 28 10 178 17
42 16 8 122 19
43 14 9 111 24
44 8 10 76 5
45 18 13 95 21
46 17 19 101 24
47 25 8 83 5
48 33 15 117 12
49 10 14 127 19
50 17 9 116 20
51 14 8 115 7
52 10 15 121 19
53
54
55
56
29 17 11 9 11
30 21 16 3 9
31 15 12 7 5
32 20 16 7 9
33 16 10 9 7
34 17 19 8 5
35 12 11 7 8
36 11 12 7 4
37 16 15 5 4
38 15 14 2 3
39 14 17 7 8
40 19 17 3 3
41 24 15 9 6
42 13 16 5 4
43 17 19 6 4
44 18 15 3 4
45 11 14 7 6
46 14 20 9 9
47 6 5 4 5
48 15 12 1 1
49 12 11 3 5
50 10 8 4 5
51 6 5 2 2
52 9 11 1 1
53 3
54 3
55 3
56 3
QA GMS WORKFLOW
29 12 12 0 0
30 22 18 0 0
31 18 17 0 0
32 18 11 0 0
33 6 9 0 0
34 11 12 0 0
35 12 16 0 0
36 14 12 0 0
37 13 11 0 0
38 21 16 0 0
39 24 17 0 0
40 16 18 0 0
41 20 7 0 0
42 19 14 0 0
43 12 11 0 0
44 2 1 0 0
45 1 1 0 0
46 6 4 0 0
47 9 11 0 0
48 12 11 0 0
49 12 12 0 0
50 13 7 0 0
51 8 12 0 0
52 5 12 0 0
53
54
55
56
TESTING H GMS WORKFLOW
Week SYS HRS BUILD HRSVolume Hours
29 21 20 0 0
30 17 10 0 0
31 21 14 0 0
32 11 19 0 0
33 17 21 0 0
34 21 12 0 0
35 19 21 0 0
36 28 22 0 0
37 18 26 0 0
38 32 29 0 0
39 22 16 0 0
40 20 19 0 0
41 18 30 0 0
42 16 24 0 0
43 17 5 0 0
44 14 9 0 0
45 6 3 0 0
46 11 0
47 11 5 0 0
48 5 1 0 0
49 3 5 0 0
50 5 4 0 0
51 3 2 0 0
52 3 5 0 0
53
54
55
56
SMB GMS BUS GMS SYS
29 87 36 61 25
30 120 50 57 24
31 72 38 53 35
32 79 55 54 28
33 84 52 47 32
34 57 46 59 28
35 114 58 53 41
36 52 54 51 26
37 68 28 64 27
38 66 32 51 24
39 89 51 54 38
40 70 58 61 33
41 121 63 67 28
42 69 54 53 32
43 78 33 49 20
44 89 37 71 30
45 51 21 88 37
46 60 25 49 20
47 61 25 141 59
48 48 20 88 37
49 64 35 49 37
50 63 28 57 39
51 120 50 134 56
52 52 28 56 21
53 0 0
54 0 0
55 0 0
56 0 0
GMS SYS Ticket
Week Volume Hours Volume Hours Week Volume
1 14 7 28 14 29 16
2 12 6 27 14 30
3 18 9 31 16 31
4 21 11 29 15 32 27
5 17 9 27 14 33
6 18 9 25 13 34
7 14 7 36 18 35
8 10 5 24 12 36
9 7 4 13 7 37
10 9 5 9 5 38
11 0 0 39
12 0 0 40
13 0 0 41
14 0 0 42
15 0 0 43
16 0 0 44
17 0 0 45
18 0 0 46
19 0 0 47
20 0 0 48
21 0 0 49
22 0 0 50
23 0 0 51
24 0 0 52
25 0 0 53
26 0 0 54
27 9 5 18 9 55
28 0 56
Ticket Prof
GMS SYS Ticket WORKFLOW SYS Tickets Ticket Prof
GMS SYS Ticket
1 241 121 17 9 29
2 296 148 23 12 30
3 293 147 14 7 31
4 234 117 16 8 32 121
5 162 81 9 5 33
6 257 129 11 6 34
7 279 140 18 9 35
8 288 144 18 9 36
9 211 106 13 7 37
10 194 97 22 11 38
11 0 0 39
12 0 0 40
13 0 0 41
14 0 0 42
15 0 0 43
16 0 0 44
17 0 0 45
18 0 0 46
19 0 0 47
20 0 0 48
21 0 0 49
22 0 0 50
23 0 0 51
24 0 0 52
25 0 0 53
26 0 0 54
27 74 37 9 5 55
28 0 0 56
Task BUS GMS WORKFLOW Task BUS GMS
Week TOTAL Volume Hours Volume Hours Week TOTAL Volume
1 0 0 0 0 29 0
2 0 0 0 0 30 0
3 0 0 0 0 31 0
4 0 0 0 0 32 0
5 0 0 0 0 33 0
6 0 0 0 0 34 0
7 0 0 0 0 35 0
8 0 0 0 0 36 0
9 0 0 0 0 37 0
10 0 0 0 0 38 0
11 0 0 0 0 39 0
12 0 0 0 0 40 0
13 0 0 0 0 41 0
14 0 0 0 0 42 0
15 0 0 0 0 43 0
16 0 0 0 0 44 0
17 0 0 0 0 45 0
18 0 0 0 0 46 0
19 0 0 0 0 47 0
20 0 0 0 0 48 0
21 0 0 0 0 49 0
22 0 0 0 0 50 0
23 0 0 0 0 51 0
24 0 0 0 0 52 0
25 0 0 0 0 53 0
26 0 0 0 0 54 0
27 0 0 0 0 55 0
28 0 0 0 0 56 0
Task SYS GMS WORKFLOW Task SYS GMS
1 89 47 39 16 29
2 93 52 45 18 30
3 109 55 43 18 31
4 91 21 38 19 32 73
5 81 51 41 15 33
6 83 45 38 19 34
7 103 54 51 18 35
8 92 53 44 20 36
9 101 50 32 17 37
10 97 48 37 18 38
11 39
12 40
13 41
14 42
15 43
16 44
17 45
18 46
19 47
20 48
21 49
22 50
23 51
24 52
25 53
26 54
27 95 51 52 18 55
28 56
Training GMS WORKFLOW Training GMS
1 4 18 0 0 29
2 9 12 0 0 30
3 1 1 0 0 31
4 4 19 0 0 32 6
5 4 16 0 0 33
6 7 18 0 0 34
7 9 16 0 0 35
8 6 17 0 0 36
9 5 7 0 0 37
10 6 9 0 0 38
11 39
12 40
13 41
14 42
15 43
16 44
17 45
18 46
19 47
20 48
21 49
22 50
23 51
24 52
25 53
26 54
27 5 14 0 0 55
28 56
Report GMS WORKFLOW Report GMS
1 12 11 92 12 29
2 15 12 87 18 30
3 12 12 89 12 31
4 9 11 81 16 32 12
5 11 10 93 17 33
6 10 11 127 17 34
7 14 9 123 19 35
8 11 15 110 17 36
9 14 18 93 18 37
10 9 14 110 17 38
11 39
12 40
13 41
14 42
15 43
16 44
17 45
18 46
19 47
20 48
21 49
22 50
23 51
24 52
25 53
26 54
27 9 10 88 18 55
28 56
Meeting GMS WORKFLOW Meeting GMS
Week BUS SYS Volume Hours Week BUS
1 1 1 0 0 29
2 6 5 1 1 30
3 15 12 1 1 31
4 6 5 1 1 32 7
5 11 14 9 10 33
6 15 11 5 5 34
7 14 13 5 6 35
8 16 14 8 4 36
9 17 15 3 8 37
10 10 7 6 7 38
11 39
12 40
13 41
14 42
15 43
16 44
17 45
18 46
19 47
20 48
21 49
22 50
23 51
24 52
25 53
26 54
27 17 20 9 11 55
28 56
QA GMS WORKFLOW QA GMS
1 53 5 0 0 29
2 34 3 0 0 30
3 2 2 0 0 31
4 33 17 0 0 32 4
5 12 12 0 0 33
6 20 14 0 0 34
7 12 10 0 0 35
8 14 9 0 0 36
9 12 6 0 0 37
10 10 9 0 0 38
11 39
12 40
13 41
14 42
15 43
16 44
17 45
18 46
19 47
20 48
21 49
22 50
23 51
24 52
25 53
26 54
27 14 8 0 0 55
28 56
TESTING H GMS WORKFLOW TESTING H GMS
Week SYS HRS BUILD HRSVolume Hours Week SYS HRS
1 2 1 0 0 29
2 3 0 0 0 30
3 4 0 0 0 31
4 5 0 0 0 32 13
5 11 4 0 0 33
6 9 5 0 0 34
7 12 20 0 0 35
8 10 5 0 0 36
9 13 12 0 0 37
10 6 8 0 0 38
11 39
12 40
13 41
14 42
15 43
16 44
17 45
18 46
19 47
20 48
21 49
22 50
23 51
24 52
25 53
26 54
27 16 7 0 0 55
28 56
SMB GMS BUS GMS SYS SMB GMS BUS
1 113 47 126 53 29
2 78 33 83 35 30
3 107 45 122 51 31
4 71 72 74 31 32 91
5 59 40 51 42 33
6 81 44 53 37 34
7 82 34 110 46 35
8 79 46 72 43 36
9 68 47 58 29 37
10 79 33 47 20 38
11 73 30 51 21 39
12 0 0 40
13 0 41
14 0 42
15 43
16 44
17 45
18 46
19 47
20 48
21 49
22 50
23 51
24 52
25 53
26 54
27 78 41 52 22 55
28 56
MS SYS Ticket WORKFLOW SYS Tickets SafeGate Tickets MEPC
Hours Volume Hours Volume Hours Volume Hours
8 31 16 0 0
0 0 0 0
0 0 0 0
14 24 12 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
MS SYS Ticket WORKFLOW SYS Tickets SafeGate Tickets MEPC
Hours Volume Hours Volume Hours Volume Hours
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 36 18
61 25 13 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
WORKFLOW
Hours Volume Hours
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
WORKFLOW
Hours Volume Hours
44 32 17
WORKFLOW
Hours Volume Hours
17 0 0
WORKFLOW
Hours Volume Hours
7 108 6
WORKFLOW
SYS Volume Hours
12 2 1
WORKFLOW
Hours Volume Hours
8 0 0
WORKFLOW
BUILD HRSVolume Hours
7 0 0
GMS SYS
Hours Volume Hours
38 43 18
INDIVIDUAL PROD RFT
User ID MARCH User ID MARCH
ACM052 708 ACM052 99%
GAT and MEPC Individu
GDL012 661 GDL012 99%
708
800
DCL053 481 DCL053 99%
661
SDA132 400 SDA132 99% 700
MAS097 252 MAS097 99% 600
481
RAR015 328 RAR015 100%
400
500
MTG001 418 MTG001 99%
328
ABA483 246 ABA483 99% 400
252
JBB005 477 JBB005 100% 300
SMU059 190 SMU059 100%
200
100
0
ACM052 GDL012 DCL053 SDA132 MAS097 RAR01
User ID MARCH User ID MARCH
MML027 439 MML027 100% MARCH
NGC003 315 NGC003 100%
DAW008 269 DAW008 99%
JAV037 389 JAV037 99%
RCD031 291 RCD031 100%
MMM032 310 MMM032 100% GMS and CSED Individu
RDG021 307 RDG021 100%
439
CMS069 223 CMS069 100% 450
389
400
315
350
269
300
250
200
150
100
50
0
MML027 NGC003 DAW008 JAV037 RCD0
MARCH
GMS and CSED Indi

User ID JUNE User ID JUNE
500
MML027 430 MML027 100%
450
SMD035 354 SMD035 100%
400
350
300
250
200
GMS and CSED Indi
500
450
400
DAW008 224 DAW008 99%
350
DAA050 219 DAA050 99%
300
RCD031 442 RCD031 100%
250
MMM032 223 MMM032 100%
200
RDG021 276 RDG021 100%
CMS069 237 CMS069 100% 150
100
50
0
MML027 SMD035 DAW008 DAA050 RCD031 M
User ID JULY User ID JULY GMS and CSED Indi

MML027 425 MML027 100% 450
SMD035 242 SMD035 100% 400
DAW008 269 DAW008 99% 350
DAA050 389 DAA050 99% 300
RCD031 291 RCD031 100% 250
MMM032 310 MMM032 100% 200
150
RDG021 307 RDG021 100%
100
CMS069 223 CMS069 100%
50
AAW027 363.18 AAW027 100% 0
CJA096 299.27 CJA096 97%
SSD063 SSD063
PSP056 PSP056
User ID AUGUST User ID AUGUST
MML027 MML027
SMD035 SMD035
DAW008 DAW008
DAA050 DAA050
RCD031 RCD031
MMM032 MMM032
RDG021 RDG021
CMS069 CMS069
AAW027 AAW027
CJA096 CJA096
SSD063 SSD063
PSP056 PSP056
T and MEPC Individual Productivity GAT and MEPC Individual RFT
99% 99% 99% 99% 99% 100% 99% 99%
100%
90%
80%
481
477
70%
418
400
60%
328
50%
252
246
40%
190
30%
20%
10%
0%
012 DCL053 SDA132 MAS097 RAR015 MTG001ABA483 JBB005 SMU059 ACM052 GDL012 DCL053 SDA132 MAS097 RAR015MTG001ABA483 JB
MARCH MARCH
MS and CSED Individual Productivity GMS and CSED Individual RFT

100% 100% 99% 99% 100% 100% 100
100%
389
90%
80%
315
310
307
291
70%
269
60%
223
50%
40%
30%
20%
10%
0%
NGC003 DAW008 JAV037 RCD031 MMM032 RDG021 CMS069 MML027 NGC003 DAW008 JAV037 RCD031 MMM032 RDG0
MARCH MARCH
GMS and CSED Individual Productivity JUNE

CMS069
RDG021
MMM032
# Classification: Public RCD031

DAA050
GMS and CSED Individual Productivity JUNE
CMS069
RDG021
MMM032
RCD031
DAA050
DAW008
SMD035
MML027
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
MD035 DAW008 DAA050 RCD031 MMM032 RDG021 CMS069
GMS and CSED Individual Productivity This chart isn't available in your version of Excel.
Editing this shape or saving this workbook into a

different file format will permanently break the chart.
PC Individual RFT
9% 100% 99% 99% 100% 100%
097 RAR015MTG001ABA483 JBB005 SMU059
MARCH
D Individual RFT
% 100% 100% 100% 100%
37 RCD031 MMM032 RDG021 CMS069
MARCH
% 80% 90% 100%
of Excel.
ok into a
eak the chart.
Category System/Task Name
Calls/Meetings CSED
Calls/Meetings GMS/WCRS
Incident Rework (Tasks) GMS/WCRS
Incident Rework (Tasks) CSED
New Incidents (Tasks) CSED
New Incidents (Tasks) GMS/WCRS
New Service Requests GMS
New Service Requests CSED/SMDS/RCM
Quality Assurance GMS/WCRS
Quality Assurance GMS/WCRS
Quality Assurance GMS/WCRS/CSED
Regular Tasks Outside SNOW GMS/WCRS
Regular Tasks Outside SNOW GMS
Regular Tasks Outside SNOW GMS/WCRS
Report GMS
Report WCRS
Report CSED
Service Requests Rework GMS
Service Requests Rework CSED/SMDS/RCM
Shared Mailbox GMS
Shared Mailbox GMS
Shared Mailbox GMS
Shared Mailbox GMS
Testing GMS/WCRS
Training GMS
Category
Calls/Meetings
Incident Rework (Tasks)
New Incidents (Tasks)
New Service Requests
Quality Assurance
Regular Tasks Outside SN
Report
Service Requests Rework
Shared Mailbox
Testing
Training
Task Description AAB
Monthly Meeting / Skype Call
Meetings/Stakeholder /End user/Hypercall/BPO Calls
INCIDENT : REWORK (pending to pending/resolved)
INCIDENT : REWORK (pending to pending/resolved)
INCIDENT New (new/assigned to pending)
INCIDENT New (new/assigned to pending)
REQUEST ACCESS : New (new/assigned to pending or resolved)
REQUEST ACCESS : New (new/assigned to pending or resolved)
Ticket Auditing
Review of Training Materials
Report Development
Application/ IBM Team Assist 4
Team Site Update/ Wiki / Knowlede Article Update
Data Sync / Audit Report
Regular Report (BPO Reports,)
WCRS Steady Report
System Hourly Monitoring
REQUEST ACCESS : REWORK (assigned to pending or resolved)
REQUEST ACCESS : REWORK (assigned to pending or resolved)
Reading Mails (Escalation Mails)
Email Issue Handling
BA Monitoring 4
Other Emails (Tagging to VIT, Forwarding to SYS Team or TDM Team, etc.)
Smoke Testing
System Training
System/Task Name AAB

CSED
GMS/WCRS
CSED
CSED/SMDS/RCM
GMS/WCRS
GMS/WCRS 333
WCRS
CSED/SMDS/RCM
GMS
GMS/WCRS
GMS
DAA DAW MML MMM SMD SLG CMS RDG TAG SAB
DAA DAW MML MMM SMD SLG CMS RDG TAG SAB
AAW Sum
AAW Sum
GMS SYS Ticket WORKFLOW SYS Tickets
Volume Hours Volume Hours
27 139 70 17 9
28 129 65 31 16 GMS T
29 109 55 20 10
160
30 124 62 9 5
140
120
100
80
60
40
20
0
27
GM
WORKFLOW SYS Tickets

Week Volume Hours Workflow Tic
27 17 9 35
28 31 16
30
29 20 10
25
30 9 5
20
15
10
5
0
27 28
WO
Hours
Task BUS GMS Task SYS GMS

Week TOTAL Volume Hours Week Volume Hours
27 0 0 27 185 40
28 0 0 28 160 72
29 0 0 29 107 42
30 0 0 30 126 70
Task BUS CSED WORKFLOW

50
27 0 0 26 8 45
28 0 0 18 4 40
29 0 0 42 23 35
30
30 0 0 44 19 25
20
15
10
5
0
27
50
45
40
35
30
25
20
15
# Classification: Public 10
5
0
40
35
30
25
20
15
10
5
0
27
GMS Ticket profile for July
160
140
120
100
80
60
40
20
0
27 28 29 30
GMS SYS Ticket Volume Hours
Workflow Ticket Profile for June
27 28 29 30
WORKFLOW SYS Tickets Volume

Hours
GMS
200
180
160
140
# Classification:
120 Public
100
80
GMS
200
180
160
140
120
100
80
60
40
20
0
27 28 29 30
Task BUS TOTAL GMS Volume Hours Week

Task SYS GMS Volume Hours
CSED
50
45
40
35
30
25
20
15
10
5
0
27 28 29 30
Task BUS TOTAL CSED Volume Hours

WORKFLOW Volume Hours
CSED
50
45
40
35
30
25
20
15
#
10
Classification: Public
5
0
40
35
30
25
20
15
10
5
0
27 28 29 30
Task BUS TOTAL CSED Volume Hours

WORKFLOW Volume Hours

GMSCSED Mypie

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Monthly Workin Total Productive MONTH User ID User Name

Target g Days hrs / Acutal

2631.87 145 18.150827586207 JAN MML027 Lay Joe, Marc

GSC-ITS GMS A 20 0 0.00 514.26

JULY Column1 Column2 Column3 Column4

ID Sum - Production Unit

ID Sum - Production Unit

CM ACS QC ACS EDDI2 MEPC GMS

CM ACS QC ACS EDDI2 MEPC GMS

CM ACS QC ACS EDDI2 MEPC GMS

CM ACS QC ACS EDDI2 MEPC GMS

CM ACS QC ACS EDDI2 MEPC GMS

CM ACS QC ACS MEPC BUS MEPC SYS GMS BUS

GMS and CSED Indi

User ID JULY User ID JULY GMS and CSED Indi

User ID AUGUST User ID AUGUST

MS and CSED Individual Productivity GMS and CSED Individual RFT

GMS and CSED Individual Productivity JUNE

# Classification: Public RCD031

Editing this shape or saving this workbook into a

097 RAR015MTG001ABA483 JBB005 SMU059

37 RCD031 MMM032 RDG021 CMS069

System/Task Name AAB

WORKFLOW SYS Tickets

Task BUS GMS Task SYS GMS

Task BUS CSED WORKFLOW

GMS SYS Ticket Volume Hours

Workflow Ticket Profile for June

WORKFLOW SYS Tickets Volume

Task BUS TOTAL GMS Volume Hours Week

Task BUS TOTAL CSED Volume Hours

Task BUS TOTAL CSED Volume Hours

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