Source: hitps://www.paris-hotel-orsay.com/ Chapter III ORGANIZATIONAL STRUCTURE OF HOUSEKEEPING DEPARTMENT Learning Objectives: At the end of the discussion, you are expected to: * Discuss the roles and responsibilities of the members of the housekeeping department; and * Explain the attributes needed to qualify as a housekeeping staff.Standard Operating Procedures for cleaning and decorating, ‘The Assistant Executive Housekeeper is also responsible in monitoring regular inventory of guest supplies, linen, housekeeping equipment and property, handling of training, promotion and transfers, organizing flower arrangements for events and presenting the estimate of the required budget to the General Manager of the hotel. 3, Floor Supervisor ~ The Floor Supervisor's responsibilities include issuing of keys to room attendants, coordinating floor operations and tray clearance with room operat lof rooms for readiness and then reporting to the Front Office for the same and catering to VIP facilities and providing special supplies such as hot drinking water and baby-sitting provision. Public Area Supervisor ~ His responsibilities include ensuring that the cleanliness is maintained at all times in public areas such as lobby, lifts, parking, swimming pool, coffee shop, conference hall, banquet halls and restaurant among others. In ‘addition, he also ensures that the concerned operating staff is available as per schedule. Night Supervisor ~ Aside from supervising the hotel at night’ the Night Supervisor ensures the following: provision of gu supplies such as water, extra beds or towels, cleanliness of the areas at night and operating staff working at night follow all cleaning SOPs. Uniform Supervisor - The Uniform Supervisor provides lean, ironed and fresh uniform to the hotel staff, suggests procurement of any uniforms required, checks repaired linen from tailor room and keeps track of number and condition of uniforms. ions, inspecting * 2 Linen Supervisor - The Linen Supervisor inspects linen and sends it to laundry for washing and ironing. He also maintains s well in the hotel regardless of the ta linen influx and out flux register, checks repaired linen from tailor room and suggests linen replacement if and when the hotel and its location. necessary. Housekeeper ~ Along with the Execut "Assistant Executive Housekeeper ens 8. Uniform Attendant — The Uniform Attendant c condition, sanitation, comfort and uniform at the end of every shift and maintains the! hotel. He/she also trains the new memos for the next time, which he also issues. He Ment while motivating snd evaluating shelves of uniforms and linens neatly. At yees. He/she Stich. a ae the 16" hotels where there is a conveyor, they are x Executive Housekeeper heads the entit He/she ensures that the departmet: the dirty linen accord Be laundry, Keeping track of ly dry and stacking linens g ling, _ He is formerly known a, ent, both female and maje “has evolved to Room Atteallt d as one of the most port from being frequently io asked about services and ai? swell. The GRA, who repost the guestrooms, bathrooms 4° guestrooms and bathrooms incl up beds and replenishing na es the housekeeping cart wit ‘the next shift staff. ly reporting to the Storekeeper ore Attendant keeps the count of cleaning suchas dleaners and detergents. Heisals ‘requisition to purchase the required = Directly reporting to the Public Ares areas in best lobbies, lifts al Services Attendant. = These are staff who perfom ‘night time. They directly report © ‘any hotel safety issues. Qualities of Housekeeping Staff housekeeping ski 1 |. Interpersonal SI . Communication SI To be able to qualify as a housekeepi aside from ‘a staff must possess the following attributes: Personal Hygiene and Appearance ‘a. With high degree of personal hygiene b. Nails are trimmed, no loud-colored polish For male, hair should not reach the collar while for female, hair must be tied like a bun. 4. Uniform must be clean and well-pressed. It sh completely and properly. e. Look clean and smell clean. Before reporting for must take a bath, apply deodorant and brush teeth. « worn rk, staff Ss 1a. Shows professionalism at all times b. A good team player cc. Possesses right attitude 4. Listens carefully and attentively a. Speaks clearly and profession: annered tone b. Maintains polite eye contact w! guests jeracting with hotel e whims of the guest fe. Have high interules for Hous eere’s joyees of the hotel, el e employ’ of the hotel by ust like 9 image er, ‘panel create aM Aa ee ee usekeeP Thi The Hee hotel itself 2 nile 0% job. | usekeepers must: represent themselVS ve to follow: ‘The ho iting 3 care ho keepers ™ aed wearing 4 clean and ftoor properly gr00 a, Enter the Bo ‘ cm. complete ie pb. Only use the service i a ff unless necessary. . Refrain from speaking W™ jonally in the hotel premises. 01 4. Walk properly and profession?” nuckles. KeYS, a e. Knock the guest room doors using knu : other articles must not be used. io f. Not eat nor drink while cleaning. Break hours must be observed religiously. g. Respect the privacy of the guests. Whenever there is a chance to speak to the guest in his room, the housekeeper must stand outside the guestroom. h. Always keep the guest room doors open while cleaning. i. Always be courteous. Guests must b i F cccording tothe time ofthe day. greeted with a smile j. Never answer the guest root cleaning, ™m phone when it tings during k. Never use the guest room phone or f ‘or desk phones for 32 making private calls. Never use guest bathroom unauthorized person. " St themselves with the face ially important for security usc °! Purpose Suests. This is ‘or the Suestroom for . Not accept gifts or tokens from them. If being insisted upon, houche'’S @d po cepens 4 Politel mecitely deny to the floor supervisor who can perm th l ea TMit to take tomention it 8ift out of