COLLEEN FINCKE

CONTACT PROFESSIONAL GOAL

480-469-1533 My professional goal is to become a Librarian in a public library. I

have worked over 30 years providing excellent customer service to
rexandrelax@gmail.com the public. Within those years I have worked over 13 years in a
public library setting. I am skilled in planning programs, outreach,
searching databases, digital downloads, and providing reader’s
advisory. I am tech savvy and can troubleshoot printers, fax
machines, scanners, and internet issues. I go above and beyond for
all of my patrons. I have worked hard over many years to become a
Librarian.  I went back to school and completed an Associates in
Library Information Technology.  I went on to ASU and completed
my Bachelor's degree in Liberal Studies majoring in English
Literature and minoring in Public Management and Administration. 
I continued my education by attending U of A and completing my
Master's in Library Information Science.  Librarianship is the career
path I have chosen because I love giving back to the community, I
enjoy lifelong learning, and teaching new skills to the public. 
Working with the public and helping people in my community brings
me great joy in my life.  Someone once said, it is not a job if you
are doing something that you love.  This is librarianship to me.

E-PORTFOLIO EXPERIENCE
WWW.COLLEENMLIS.WEEBLY.COM
Library Assistant-Adult Services
June 2017 - Present

I have over 13 years of professional library service providing quality

customer service to the public. I currently work in Adult Services at
EDUCATION the main branch of the Scottsdale Public Library and am cross-
trained in Adult, Teen, Circulation, and Youth Services. I have
MASTER’S-LIBRARY AND excellent skills in the creation, development, coordination, and
implementation of library public programs. I am skilled in educating
INFORMATION SCIENCE  library patrons, individually and in groups, in the use of electronic
University of Arizona  resources, including Kanopy, Overdrive, Hoopla, RB Digital, Freegal,
May 2020 the library’s web page/catalogue, and research databases. I provide
answers to reference and readers advisory questions in person,
Bachelor’s-Liberal Studies over the phone and through electronic forums. I have experience in
Arizona State University the maintenance of web pages for the library web site and library
Major-English Literature
intranet site including entering programs to appear on the library's
Certificate-Public Management and website via Communico and updating intranet software such as
Administration Sharepoint. I respond to citizen complaints and requests in a
December 2011 professional manner. 
I have developed and conducted computer training classes for
A.A.S-Library Information library users including classes on Microsoft Word and Powerpoint. I
also possess special technical skills and have taught "how to"
Technology classes on the topics of podcasts, wikis, digital downloads, and
Mesa Community College
social networking sites. I refer patrons to books or other library
August 2009
resources to further their reading interests. I am skilled in using
social networking tools including Facebook, Twitter, Meetup, Linked
In, Eventbrite, and Next Door to promote library events. I organize,
maintain, and index a variety of reference materials including online
resources, government documents, maps, catalogs, and
microforms. I am proficient using a microfilm/fiche machine and
knowledgeable about special collections. I review new publications
and collection materials so that I may recommend and/or select
SKILLS/SOFTWARE and purchase materials (including print, audio/visual, digital content
and electronic databases). I evaluate the collection to identify
materials that need to be replaced, added, or weeded. I prepare
• Polaris
library displays, bibliographies, and user guidelines to market the
• Communico collection and enhance circulation. I participate on many library
• Social Media Marketing committees and represent my respective team in
• PC Reservation Library, Department, City, or professional meetings. I am a member
• Sharepoint
of AZLA which keeps me abreast of professional developments and
library trends, programs, and services. 
• Microsoft Office 365
• Library Program Planning
• Outreach
Library Assistant-Adult Services
• Teaching
October 2009 - August 2016
• Job Help
Assisted in creating and developing a co-working space within the
• Computer Skills library (The Eureka Loft) • Oversaw and trained volunteers •
• Troubleshooting Technology-
Administrated social media and marketing • Kept statistics and
copy/print/faxing
prepared detailed monthly and quarterly reports • Provided
customer service at all public service points including Call Center,
Circulation, Adult, Youth, and Teen • Explained policies and
procedures • Provided one on one help with printing, faxing,
copying, and scanning • Enforced library rules • Assisted patrons
with Microsoft Office, email, the internet, database searching and
research • Issued library cards • Scheduled for the Adult Services
department • Taught digital download classes• Planned library
programming • Provided one on one assistance with Overdrive,
Hoopla, Freading, Freegal, and RbDigital • Planned and participated
in outreach events.

Library Aide-Circulation
March 2008 – October 2009

Provided exceptional customer service in a courteous, professional

manner at library Check Out, Customer Service, Call Center, and
Drive-up window • Operated cash register, sensitizer, barcode
reader, self-check machines, and computer • Issued library cards •
Accurately processed cash, check, and credit 
card payments for overdue fines, library shop merchandise, and
 other miscellaneous costs • Answered questions and assisted
customers • Explained policies and procedures • Accurately checked
library materials in and out • Withdrew and weeded materials •
Listened and communicated effectively (verbally and in writing) •
Established and maintained effective working relationships with
other employees • Worked various schedules that included
evenings and weekends. 

Library Page
REFERENCES April 2007 – March 2008
Upon Request
Sorted and shelved materials in all areas of the library • Checked in
returned items • Created paging list • Searched for missing items •
Emptied book drops • Checked in and sorted materials •Searched
library for items requested by customers via service desks and
computerized paging list • Regularly picked up materials and re-
shelved materials • Assisted other departments in providing
excellent customer service.