WORKSHEET

IMPROVING YOUR
COMMUNICATION SKILLS

TRAIN AND IMPROVE YOUR ACTIVE LISTENING SKILLS

Part 1
Choose one of the following questions and write down your thoughts.
1. What is the best job you have ever had OR can imagine having? Explain why.
2. Would you rather be your own boss or work for someone else? Explain why.
3. Imagine that you are recognized as “employee of the month” at your new job.
Explain some things that you’re really good at that might have gotten you the
award.
4. Would you rather work for a large company or a small company? Explain why.
Notes:

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 WORKSHEET
Part 2
Instructions: One participant will be the speaker (verbal communicator), the second
will be the active listener and the third will be the observer. Role play should take
approximately 5 minutes. The following are the specific tasks for each role:
• Speaker: Explain your answers to the above question.
(Note: Focus on using clear and simple language, and speaking clearly. In
addition, pay attention to the listener's verbal and non-verbal signs: what he/she
says, but also the body language he/she uses.)
• Listener: Demonstrate active listening skills by paraphrasing (repeating in your
own words) what the speaker said.
(Note: Concentrate on what the speaker is saying and ask questions to
paraphrase correctly. In addition, show positive non-verbal signs, e.g., nodding
and smiling.)
• Observer: Provide feedback to both participants, using the questions below.

Speaker Feedback Yes / No Comments

Did the speaker use

No
simple clear language?

Did the speaker speak

clearly and at the
No
appropriate volume
(not too loud or soft)?

Did the speaker pay

attention to the
No
listener's verbal and
non-verbal signs?

Did the listener look at

the speaker and
No
concentrate on the
message?

Did the listener ask

questions and No
paraphrase effectively?

Did the listener use

appropriate non-verbal No
signs (e.g. nodding)?

HAVE FUN COMPLETING THE TASK!

Copyright © 2020 Accenture. All rights reserved.