Professional Documents
Culture Documents
GUIDE
fedex.com/serviceguide
January 4, 2021
Updated September 20, 2021
CONTENTS g
RATES g
TERMS g
CONTENTS RATES TERMS
Contents
This book includes FedEx Express and FedEx Ground standard list
rates effective January 4, 2021, for U.S., U.S. export, and U.S. import
services; FedEx One Rate® pricing for FedEx Express® U.S. services;
FedEx Express Terms and Conditions; the FedEx Ground Tariff; and
the FedEx SameDay® City Tariff. This information, along with U.S.
retail rates1 and the service information at fedex.com/serviceguide,
constitutes the FedEx Service Guide.
The FedEx Express Terms and Conditions, the FedEx Ground Tariff,
the FedEx SameDay City Tariff, as applicable, and rates in this book
and at fedex.com/serviceguide make up the contract of carriage
under which your shipments are transported, unless modified under
a separate agreement.
1
For FedEx® Retail Rates, go to fedex.com/ratefinder and select the Rate Tools tab.
1 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
2 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Quick tips
Rate tools
FedEx provides several ways for you to calculate your rates.
Go to fedex.com/ratefinder to get started. For FedEx SameDay®
rate quotes, go to fedexsameday.com and select Rate.
Getaaspecific
Get specificrate
ratequote
quotein
inthree
threeeasy
easysteps
steps
Downloadrates
Download rates
Getrates
Get rateson
onthe
thego
go
You can also get a rate quote using the FedEx® Mobile apps for iPhone® and
Android.™ Go to fedex.com/en-us/shipping/mobile.html to download FedEx
apps. Or go to the Apple® or Google Play™ app stores.
3 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Rateinformation
Rate informationonline
online
Standardlist
Standard listrates
rates
The standard list rates in this FedEx Service Guide, which are effective
January 4, 2021, supersede the standard list rates shown in the January
6, 2020, FedEx Service Guide.
Surchargeand
Surcharge andfee
feechanges
changes
There are changes to FedEx Express and FedEx Ground surcharges and
fees. Go to fedex.com/us/shipping-rates or refer to pp. 98–114 for more
information on the changes, which are effective January 4, 2021, unless
otherwise noted in this guide.
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CONTENTS RATES TERMS
Packageservices
Package services Expressfreight
Express freightservices
services11
1
E xcludes FedEx International Premium.® See p. 90.
2
If a federal value-added, consumption or similar tax is applicable to your shipment, we reserve the right to add that amount to your shipping charges without notice.
We pay any applicable federal excise tax on the air transportation portion of our service.
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CONTENTS RATES TERMS
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Services Services
Destination (U.S. export)/ U.S. export U.S. import Destination (U.S. export)/ U.S. export U.S. import
Origin (U.S. import) Zone 1 IF IP IE Zone 1 IF IP IE Origin (U.S. import) Zone 1 IF IP IE Zone 1 IF IP IE
Crimea, Region of Not served Not served Iran Not served Not served
Croatia M – ✔ ✔ M ✔ ✔ – Iraq M – ✔ ✔ M ✔ ✔ ✔
Cuba Not served Not served Ireland, Northern (U.K.) D – ✔ ✔ D ✔ ✔ ✔
Curaçao I – ✔ ✔ I ✔ ✔ ✔ Ireland, Republic of D ✔ ✔ ✔ D ✔ ✔ ✔
Cyprus K – ✔ ✔ K ✔ ✔ – Israel K – ✔ ✔ K ✔ ✔ –
Czech Republic E ✔ ✔ ✔ E ✔ ✔ ✔ Italy D ✔ ✔ ✔ D ✔ ✔ ✔
Democratic Ivory Coast M – ✔ ✔ M ✔ ✔ –
Republic of Congo M – ✔ ✔ M ✔ ✔ – Jamaica I – ✔ ✔ I ✔ ✔ ✔
Denmark H ✔ ✔ ✔ H ✔ ✔ ✔ Japan G ✔ ✔ ✔ G ✔ ✔ ✔
Djibouti M – ✔ ✔ M ✔ ✔ – Johnston Island Not served Not served
Dominica I – ✔ ✔ I ✔ ✔ ✔ Jordan K – ✔ ✔ K ✔ ✔ –
Dominican Republic I – ✔ ✔ I ✔ ✔ ✔ Kazakhstan M – ✔ ✔ M ✔ ✔ –
East Timor M – ✔ ✔ M – ✔ – Kenya M – ✔ ✔ M ✔ ✔ –
Ecuador L – ✔ ✔ L ✔ ✔ ✔ Kiribati Not served Not served
Egypt K – ✔ ✔ K ✔ ✔ – Korea, North Not served Not served
El Salvador L – ✔ ✔ L ✔ ✔ ✔ Korea, South G – ✔ ✔ G ✔ ✔ ✔
England (U.K.) D ✔ ✔ ✔ D ✔ ✔ ✔ Kuwait K – ✔ ✔ K ✔ ✔ ✔
Equatorial Guinea 2 M – 4 2 ✔ M –
Suspended 4 2 –
Suspended Kyrgyzstan M – ✔ ✔ M ✔ ✔ –
Eritrea M – ✔ ✔ M ✔ ✔ – Laos M – ✔ ✔ M ✔ ✔ –
Estonia E – ✔ ✔ E ✔ ✔ ✔ Latvia E – ✔ ✔ E ✔ ✔ ✔
Ethiopia M – ✔ ✔ M ✔ ✔ – Lebanon K – ✔ ✔ K – – –
Falkland Islands Not served Not served Lesotho M – ✔ ✔ M ✔ ✔ –
Faroe Islands H – ✔ ✔ H – ✔ – Liberia M – ✔ ✔ M ✔ ✔ –
Fiji M – ✔ ✔ M ✔ ✔ – Libya M – ✔ ✔ M ✔ ✔ –
Finland H – ✔ ✔ H ✔ ✔ ✔ Liechtenstein H – ✔ ✔ H ✔ ✔ –
France D ✔ ✔ ✔ D ✔ ✔ ✔ Lithuania E – ✔ ✔ E ✔ ✔ ✔
French Guiana L – ✔ ✔ L ✔ ✔ ✔ Luxembourg D ✔ ✔ ✔ D ✔ ✔ ✔
French Polynesia M – ✔ ✔ M ✔ ✔ – Macau SAR, China J – ✔ ✔ J ✔ ✔ –
Gabon M – ✔ ✔ M ✔ ✔ – Macedonia M – ✔ ✔ M ✔ ✔ –
Gambia M – ✔ ✔ M ✔ ✔ – Madagascar M – ✔ ✔ M ✔ ✔ –
Georgia M – ✔ ✔ M ✔ ✔ – Madeira (Portugal) H – ✔ ✔ H – ✔ –
Germany D ✔ ✔ ✔ D ✔ ✔ ✔ Malawi M – ✔ ✔ M ✔ ✔ –
Ghana M – ✔ ✔ M ✔ ✔ – Malaysia J – ✔ ✔ J ✔ ✔ ✔
Gibraltar E – ✔ ✔ E ✔ ✔ – Maldives, Republic of O – ✔ ✔ O ✔ ✔ –
Greece H – ✔ ✔ H ✔ ✔ – Mali M – ✔ ✔ M ✔ ✔ –
Greenland H – ✔ ✔ H – ✔ – Malta H – ✔ ✔ H ✔ ✔ –
Grenada I – ✔ ✔ I ✔ ✔ – Marshall Islands M – ✔ ✔ M – ✔ –
Guadeloupe I – ✔ ✔ I ✔ ✔ ✔ Martinique I – ✔ ✔ I ✔ ✔ ✔
Guam J – ✔ ✔ J ✔ ✔ – Mauritania M – ✔ ✔ M ✔ ✔ –
Guatemala L – ✔ ✔ L ✔ ✔ ✔ Mauritius M – ✔ ✔ M ✔ ✔ –
Guinea M – ✔ ✔ M ✔ ✔ – Mayotte Island Not served Not served
Guinea-Bissau 2 M – 4 – M – 4
Suspended 2 Suspended 2 – Mexico C ✔ ✔ ✔ C ✔ ✔ ✔
Guyana L – ✔ ✔ L ✔ ✔ ✔ Micronesia M – ✔ ✔ M – ✔ –
Haiti I – ✔ ✔ I ✔ ✔ ✔ Moldova M – ✔ ✔ M ✔ ✔ –
Honduras L – ✔ ✔ L ✔ ✔ ✔ Monaco D – ✔ ✔ D ✔ ✔ –
Hong Kong SAR, China F – ✔ ✔ F ✔ ✔ ✔ Mongolia M – ✔ ✔ M ✔ ✔ –
Hungary E ✔ ✔ ✔ E ✔ ✔ ✔ Montenegro M – ✔ ✔ M ✔ ✔ –
Iceland H – ✔ ✔ H ✔ ✔ – Montserrat I – ✔ ✔ I ✔ ✔ ✔
India O ✔ ✔ ✔ O ✔ ✔ ✔ Morocco M – ✔ ✔ M ✔ ✔ –
Indonesia J – ✔ ✔ J ✔ ✔ ✔ Mozambique M – ✔ ✔ M ✔ ✔ –
1
ountry/territory and zone alignments are subject to change without notice.
C
2
Service suspended as of publication date. For updates call 1.800.463.3339 and say “international services.”
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CONTENTS RATES TERMS
Services Services
Destination (U.S. export)/ U.S. export U.S. import Destination (U.S. export)/ U.S. export U.S. import
Origin (U.S. import) Zone 1 IF IP IE Zone 1 IF IP IE Origin (U.S. import) Zone 1 IF IP IE Zone 1 IF IP IE
Myanmar (Burma) Not served Not served Scotland (U.K.) D – ✔ ✔ D ✔ ✔ ✔
Namibia M – ✔ ✔ M ✔ ✔ – Senegal M – ✔ ✔ M ✔ ✔ –
Nauru Not served Not served Serbia M – ✔ ✔ M ✔ ✔ –
Nepal O – ✔ ✔ O ✔ ✔ – Seychelles M – ✔ ✔ M ✔ ✔ –
Netherlands (Holland) D ✔ ✔ ✔ D ✔ ✔ ✔ Sierra Leone 2 M – 4 – M – 4
Suspended 2 Suspended 2 –
New Caledonia M – ✔ ✔ M ✔ ✔ – Singapore F ✔ ✔ ✔ J ✔ ✔ ✔
New Zealand J – ✔ ✔ J ✔ ✔ ✔ Slovak Republic E – ✔ ✔ E ✔ ✔ –
Nicaragua L – ✔ ✔ L ✔ ✔ ✔ Slovenia E – ✔ ✔ E ✔ ✔ –
Niger M – ✔ ✔ M ✔ ✔ – Solomon Islands Not served Not served
Nigeria M – ✔ ✔ M ✔ ✔ – Somalia Not served Not served
Niue Not served Not served South Africa E – ✔ ✔ E ✔ ✔ –
Norway H – ✔ ✔ H ✔ ✔ ✔ South Sudan Not served Not served
Oman K – ✔ ✔ K ✔ ✔ – Spain H ✔ ✔ ✔ H ✔ ✔ ✔
Pakistan O – ✔ ✔ O ✔ ✔ – Sri Lanka O – ✔ ✔ O ✔ ✔ –
Palau M – ✔ ✔ M – ✔ – Sudan Not served Not served
Palestine Autonomous K – ✔ ✔ K – ✔ – Suriname L – ✔ ✔ L ✔ ✔ ✔
Panama L – ✔ ✔ L ✔ ✔ ✔ Swaziland M – ✔ ✔ M ✔ ✔ –
Papua New Guinea M – ✔ ✔ M – ✔ – Sweden H ✔ ✔ ✔ H ✔ ✔ ✔
Paraguay L – ✔ ✔ L ✔ ✔ ✔ Switzerland H ✔ ✔ ✔ H ✔ ✔ ✔
Peru L – ✔ ✔ L ✔ ✔ ✔ Syria 2 K – 4 Suspended 2 K – 4 Suspended 2 –
Philippines J – ✔ ✔ F ✔ ✔ ✔ Taiwan, China F – ✔ ✔ P ✔ ✔ ✔
Poland E ✔ ✔ ✔ E ✔ ✔ ✔ Tajikistan Not served Not served
Portugal H – ✔ ✔ H ✔ ✔ – Tanzania M – ✔ ✔ M ✔ ✔ –
Puerto Rico (see p. 50) ✔ ✔ ✔ ✔ ✔ ✔ Thailand J – ✔ ✔ J ✔ ✔ ✔
Qatar K – ✔ ✔ K ✔ ✔ – Togo M – ✔ ✔ M ✔ ✔ –
Reunion Island M – ✔ ✔ M ✔ ✔ – Tokelau Islands Not served Not Served
Romania E – ✔ ✔ E ✔ ✔ – Tonga M – ✔ ✔ M – ✔ –
Russia E – ✔ ✔ E ✔ ✔ – Trinidad and Tobago I – ✔ ✔ I ✔ ✔ ✔
Rwanda M – ✔ ✔ M ✔ ✔ – Tunisia M – ✔ ✔ M ✔ ✔ –
Saba I – ✔ ✔ I ✔ ✔ – Turkey K – ✔ ✔ K ✔ ✔ ✔
St. Barthelemy I – ✔ ✔ I ✔ ✔ ✔ Turkmenistan 2 M – 4
Suspended 2 M – 4 Suspended 2 –
St. Croix Turks and Caicos Islands I – ✔ ✔ I ✔ ✔ ✔
(U.S. Virgin Islands) I – ✔ ✔ I ✔ ✔ ✔ Tuvalu Not served Not served
St. Eustatius I – ✔ ✔ I ✔ ✔ ✔ Uganda M – ✔ ✔ M ✔ ✔ –
St. Helena Not served Not served Ukraine M – ✔ ✔ M ✔ ✔ –
St. John United Arab Emirates K – ✔ ✔ K ✔ ✔ ✔
(U.S. Virgin Islands) I – ✔ ✔ I ✔ ✔ – Uruguay L – ✔ ✔ L ✔ ✔ –
St. Kitts and Nevis I – ✔ ✔ I ✔ ✔ ✔ U.S. Virgin Islands I – ✔ ✔ I ✔ ✔ ✔
St. Lucia I – ✔ ✔ I ✔ ✔ ✔ Uzbekistan M – ✔ ✔ M ✔ ✔ –
St. Maarten/St. Martin I – ✔ ✔ I ✔ ✔ ✔ Vanuatu M – ✔ ✔ M – ✔ –
St. Pierre and Miquelon Not served Not served Vatican City D – ✔ ✔ D – ✔ ✔
St. Thomas Venezuela L – ✔ ✔ L ✔ ✔ ✔
(U.S. Virgin Islands) I – ✔ ✔ I ✔ ✔ ✔ Vietnam J – ✔ ✔ J ✔ ✔ ✔
St. Vincent I – ✔ ✔ I ✔ ✔ ✔ Wake Islands Not served Not served
Saipan M – ✔ ✔ M ✔ ✔ – Wales (U.K.) D – ✔ ✔ D ✔ ✔ ✔
Samoa M – ✔ ✔ M ✔ ✔ – Wallis and Futuna M – ✔ ✔ M – ✔ –
San Marino D – ✔ ✔ D ✔ ✔ ✔ Yemen Arab Republic 2 K – 4 Suspended 2 K – – Suspended 2 –
Sao Tome and Principe Not served Not served Zambia M – ✔ ✔ M ✔ ✔ –
Saudi Arabia K – ✔ ✔ K ✔ ✔ – Zimbabwe M – ✔ ✔ M ✔ ✔ –
1
ountry/territory and zone alignments are subject to change without notice.
C
2
Service suspended as of publication date. For updates call 1.800.463.3339 and say “international services.”
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CONTENTS RATES TERMS
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CONTENTS RATES TERMS
Determine FedEx 1. Find the zone for your destination 3. Go to pp. 52–53 to determine Determine FedEx International
Express rates postal code in Canada in the FedEx International First, FedEx Ground rates
table below. International Priority and FedEx
Zone A is for markets such as Calgary, International Economy door-to- 1. Find the zone for your destination
Hull, Kitchener, Montreal, Niagara, 2. Determine your total shipment postal code in Canada in the
weight. For FedEx International door rates. Go to p. 88 to deter-
Oshawa, Ottawa, Toronto, Vancouver, mine FedEx International Priority table below.
Windsor, and Winnipeg. Zone B is for Priority Freight and FedEx
International Economy Freight, Freight and FedEx International 2. Determine your package weight.
more-remote locations. Economy Freight rates.
determine your service option 3. Go to p. 97 to determine your
(door-to-door, dropoff, hold-at- door-to-door rate.
location, or dropoff and hold-at-
location).
Zone 2 Zone 2 Zone 2
Destination Express Ground Destination Express Ground Destination Express Ground
Newfoundland J9G–J9J 51 S7H–S7V 51
A0A–A9Z B 54 J9K–J9Z 54 S7W–S9Z 54
Nova Scotia Ontario (Express) Alberta (Express)
B0A–B9Z B 54 K0A–K0Z B T0A–T1X B
Prince Edward Island K1A–K2R A T1Y–T3L A
C0A–C9Z B 54 K2S–L0H B T3M–T9Z B
New Brunswick L0J A Alberta (Ground)
E0A–E9Z B 54 L0K–L0N B T0A–T0B 54
Quebec (Express) L0P A T0C 51
G0A–G9Z B L0R–L1E B T0E–T1X 54
H0A–H9Z A L1G–L1Z A T1Y–T6V 51
J0A–J2W B L2A–L2C B T6X–T7W 54
J2X–J3G A L2E–L2W A T7X–T8N 51
J3H–J3K B L2X–L3N B T8P–T8Z 54
J3L–J3N A L3P–L3T A T9A–T9E 51
J3P–J3T B L3V–L3W B T9G–T9Z 54
J3V–J4Z A L3X–L9T A British Columbia
J5A–J6H B L9V–L9Z B (Express)
J6J–J6R A M0A–M9Z A V0A–V1L B
J6S–J6V B N0A–N1Z B V1M A
J6W–J7R A N2A–N2V A V1N–V2V B
J7S–J8N B N2W–N5T B V2W–V3E A
J8P–J9C A N5V–N6N A V3G B
J9E–J9Z B N6P–N8M B V3H–V4S A
Quebec (Ground) N8N–N9K A V4T B
G0A 51 N9L–P9Z B V4V–V7Z A
G0B–G0L 54 Ontario (Ground) V8A–V9Z B
G0M–G0S 51 K0A–K0H 51 British Columbia
G0T–G0W 54 K0J 54 (Ground)
G0X–G3K 51 K0K–K7T 51 V0A–V0L 54
G3L–G4Z 54 K7V–K8H 54 V0M 51
G5A 51 K8J–N9Z 51 V0N–V1L 54
G5B–G5T 54 P0A–P9Z 54 V1M 51
G5V–G6Z 51 Manitoba V1N–V2V 54
G7A–G8S 54 R0A–R2B B 54 V2W–V3E 51
G8T–H0L 51 R2C–R4A A 51 V3G 54
HOM 54 R4B–R9Z B 54 V3H–V7Z 51 There is no FedEx® Envelope or
1
10 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 0–150 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.5
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 57.33 $ 26.33 $ 25.81 $ 20.36 ** **
FedEx® Pak * * * * * *
1 lb. $ 62.76 $ 31.76 $ 29.05 $ 21.48 $ 20.04 $ 17.82
Shipments in all other packaging / maximum weight in lbs.
11 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 0–150 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.5
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 150.04 $ 119.04 $ 112.48 $ 91.83 $ 82.13 $ 72.12
51 163.45 132.45 114.07 97.06 82.89 78.69
Shipments in all other packaging / maximum weight in lbs.
12 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 0–150 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 278.76 $ 247.45 $ 232.30 $ 182.81 $ 154.53 $ 140.39
102 281.52 249.90 234.60 184.62 156.06 141.78
Shipments in all other packaging / maximum weight in lbs.
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CONTENTS RATES TERMS
Shipments moving generally 151–300 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 62.97 $ 31.97 $ 31.34 $ 21.18 ** **
FedEx® Pak * * * * * *
1 lb. $ 78.03 $ 47.03 $ 39.59 $ 22.37 $ 20.89 $ 18.18
Shipments in all other packaging / maximum weight in lbs.
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CONTENTS RATES TERMS
Shipments moving generally 151–300 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 198.50 $ 167.50 $ 158.48 $ 120.32 $ 100.55 $ 85.96
51 217.15 186.15 161.69 121.98 100.99 93.56
Shipments in all other packaging / maximum weight in lbs.
15 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 151–300 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 376.73 $ 345.42 $ 338.35 $ 219.17 $ 192.91 $ 181.80
102 380.46 348.84 341.70 221.34 194.82 183.60
Shipments in all other packaging / maximum weight in lbs.
16 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 301– 600 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 72.15 $ 41.15 $ 39.04 $ 22.11 ** **
FedEx® Pak * * * * * *
1 lb. $ 93.09 $ 62.09 $ 53.82 $ 24.29 $ 21.78 $ 18.55
Shipments in all other packaging / maximum weight in lbs.
17 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 301– 600 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 354.05 $ 323.05 $ 307.74 $ 150.28 $ 129.23 $ 112.62
51 377.45 346.45 324.32 152.72 132.09 119.76
Shipments in all other packaging / maximum weight in lbs.
18 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 301– 600 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 656.50 $ 625.19 $ 610.04 $ 285.83 $ 247.45 $ 239.37
102 663.00 631.38 616.08 288.66 249.90 241.74
Shipments in all other packaging / maximum weight in lbs.
19 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 601–1,000 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 75.47 $ 44.47 $ 42.32 $ 25.59 ** **
FedEx® Pak * * * * * *
1 lb. $ 100.56 $ 69.56 $ 60.41 $ 29.13 $ 25.16 $ 20.96
Shipments in all other packaging / maximum weight in lbs.
20 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 601–1,000 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 389.75 $ 358.75 $ 343.75 $ 214.78 $ 177.02 $ 138.88
51 421.70 390.70 375.70 222.48 183.02 143.58
Shipments in all other packaging / maximum weight in lbs.
21 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 601–1,000 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 727.20 $ 695.89 $ 680.74 $ 423.19 $ 349.46 $ 287.85
102 734.40 702.78 687.48 427.38 352.92 290.70
Shipments in all other packaging / maximum weight in lbs.
22 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 1,001–1,400 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 76.36 $ 45.36 $ 43.17 $ 31.45 ** **
FedEx® Pak * * * * * *
1 lb. $ 104.23 $ 73.23 $ 65.47 $ 35.79 $ 30.63 $ 23.96
Shipments in all other packaging / maximum weight in lbs.
23 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 1,001–1,400 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 400.49 $ 369.49 $ 354.49 $ 350.35 $ 299.90 $ 177.99
51 429.66 398.66 383.66 369.29 314.33 184.19
Shipments in all other packaging / maximum weight in lbs.
24 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 1,001–1,400 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 741.34 $ 710.03 $ 694.88 $ 690.84 $ 560.55 $ 401.98
102 748.68 717.06 701.76 697.68 566.10 405.96
Shipments in all other packaging / maximum weight in lbs.
25 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 1,401–1,800 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 81.38 $ 50.38 $ 47.31 $ 35.09 ** **
FedEx® Pak * * * * * *
1 lb. $ 114.16 $ 83.16 $ 71.16 $ 38.20 $ 32.67 $ 25.18
Shipments in all other packaging / maximum weight in lbs.
26 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 1,401–1,800 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnigh® Overnight® Saver®
50 lbs. $ 429.79 $ 398.79 $ 383.79 $ 370.78 $ 313.01 $ 218.97
51 462.28 431.28 416.28 391.11 321.80 220.75
Shipments in all other packaging / maximum weight in lbs.
27 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 1,401–1,800 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 884.76 $ 853.45 $ 836.28 $ 738.31 $ 640.34 $ 452.48
102 893.52 861.90 844.56 745.62 646.68 456.96
Shipments in all other packaging / maximum weight in lbs.
28 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 1,801 miles or more from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 83.69 $ 52.69 $ 49.47 $ 35.82 ** **
FedEx® Pak * * * * * *
1 lb. $ 116.46 $ 85.46 $ 75.02 $ 39.03 $ 33.34 $ 27.96
Shipments in all other packaging / maximum weight in lbs.
29 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 1,801 miles or more from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 452.29 $ 421.29 $ 406.29 $ 378.20 $ 319.28 $ 250.48
51 476.52 445.52 430.52 410.54 328.24 271.64
Shipments in all other packaging / maximum weight in lbs.
30 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments moving generally 1,801 miles or more from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 922.13 $ 890.82 $ 872.64 $ 774.67 $ 660.54 $ 516.11
102 931.26 899.64 881.28 782.34 667.08 521.22
Shipments in all other packaging / maximum weight in lbs.
31 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
32 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
33 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
101 lbs. $ 1,056.46 $ 1,025.15 $ 918.09 $ 791.84 $ 674.68 $ 1,077.67 $ 1,046.36 $ 688.82
102 1,066.92 1,035.30 927.18 799.68 681.36 1,088.34 1,056.72 695.64
Shipments in all other packaging / maximum weight in lbs.
34 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
35 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
36 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
37 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments from Alaska and Hawaii to the contiguous U.S., and FedEx Express® intra-Alaska shipments.
2 lbs. 87.66 56.66 45.99 37.78 34.51 53 333.33 302.33 272.20 192.40 138.54
3 93.93 62.93 46.56 44.06 37.65 54 334.00 303.00 276.52 193.19 138.97
4 104.76 73.76 57.83 51.40 41.91 55 347.38 316.38 292.91 193.59 139.40
5 111.12 80.12 58.96 56.10 43.47 56 348.79 317.79 294.55 195.24 140.58
6 125.14 94.14 71.37 64.18 52.32 57 376.93 345.93 301.78 197.76 142.38
7 126.78 95.78 74.82 70.76 54.85 58 379.75 348.75 302.51 202.12 145.54
8 142.72 111.72 81.47 72.95 56.54 59 380.19 349.19 313.99 204.88 147.51
9 149.40 118.40 86.15 77.32 56.97 60 380.66 349.66 315.14 209.82 151.02
10 150.08 119.08 95.41 77.92 60.38 61 384.82 353.82 315.54 210.32 151.44
11 160.04 129.04 96.35 78.45 60.74 62 385.75 354.75 315.97 213.77 153.92
12 187.75 156.75 108.88 78.99 60.95 63 403.27 372.27 319.25 215.96 155.54
13 192.71 161.71 111.69 79.54 61.16 64 405.03 374.03 319.67 225.76 162.55
14 193.32 162.32 112.01 80.08 61.38 65 405.61 374.61 325.30 226.75 163.26
15 194.01 163.01 118.30 84.07 61.59 66 406.01 375.01 325.87 236.32 163.70
16 196.01 165.01 118.93 85.07 61.82 67 406.41 375.41 326.27 237.28 164.71
17 196.21 165.21 119.14 88.41 64.14 68 406.84 375.84 326.67 237.74 167.33
18 196.41 165.41 119.36 90.99 66.00 69 407.50 376.50 327.07 238.19 169.96
19 196.61 165.61 120.62 93.73 68.01 70 420.36 389.36 327.50 238.64 171.83
20 196.81 165.81 126.72 96.57 70.05 71 421.65 390.65 327.93 241.96 174.21
21 197.01 166.01 128.98 97.15 70.46 72 422.19 391.19 328.37 244.53 176.08
22 197.21 166.21 135.48 102.96 74.69 73 432.99 401.99 328.80 253.73 179.34
23 198.31 167.31 136.14 103.56 75.13 74 434.13 403.13 329.29 254.65 181.22
24 220.16 189.16 143.78 104.14 75.53 75 435.28 404.28 330.09 268.00 183.43
25 222.36 191.36 146.57 111.64 82.21 76 446.86 415.86 330.96 271.48 188.96
26 232.68 201.68 155.83 112.40 82.89 77 453.03 422.03 331.82 277.47 191.18
27 233.73 202.73 156.85 112.98 83.12 78 453.89 422.89 332.69 278.40 193.73
28 235.95 204.95 165.04 116.96 84.84 79 454.77 423.77 333.55 279.52 196.48
29 236.47 205.47 167.84 117.55 85.26 80 466.07 435.07 334.42 295.99 202.54
30 244.71 213.71 170.99 119.38 86.59 81 467.20 436.20 335.34 298.16 203.40
31 251.54 220.54 177.32 122.43 88.80 82 468.07 437.07 336.14 299.07 204.27
32 252.23 221.23 178.14 125.89 91.31 83 468.93 437.93 337.00 307.39 205.39
33 253.48 222.48 194.38 128.45 93.18 84 470.24 439.24 337.87 310.80 207.68
34 253.68 222.68 196.01 134.72 97.72 85 496.33 465.33 338.74 313.15 223.24
35 255.27 224.27 196.23 135.35 98.19 86 511.98 480.98 356.10 313.95 224.80
36 287.02 256.02 198.42 139.82 99.18 87 516.64 485.64 357.84 324.02 225.67
37 295.45 264.45 202.55 142.21 101.75 88 519.76 488.76 365.40 327.35 233.20
38 307.36 276.36 212.53 142.45 103.32 89 520.63 489.63 366.26 328.15 234.06
39 308.56 277.56 221.50 145.42 105.48 90 535.45 504.45 367.13 328.95 235.78
40 308.76 277.76 226.09 147.60 107.06 91 536.94 505.94 369.50 334.53 236.65
41 308.96 277.96 230.69 151.12 109.62 92 537.87 506.87 416.81 335.33 240.37
42 309.16 278.16 231.15 166.89 118.43 93 538.67 507.67 421.56 336.18 241.23
43 309.39 278.39 238.74 169.20 122.19 94 540.23 509.23 422.36 343.44 242.10
44 309.59 278.59 242.21 169.44 122.63 95 570.62 539.62 437.08 359.52 242.96
45 309.81 278.81 245.99 169.67 123.06 96 573.67 542.67 439.19 361.13 250.46
46 310.03 279.03 246.37 170.25 123.50 97 574.47 543.47 454.78 361.93 254.72
47 310.24 279.24 246.59 173.46 123.91 98 576.15 545.15 458.77 362.98 255.59
48 310.45 279.45 246.81 173.79 126.05 99 609.70 578.70 482.40 364.11 261.39
49 310.92 279.92 247.02 174.38 126.49 100 674.00 643.00 536.00 376.00 290.00
1
F or FedEx Express Multiweight per-pound rates, see pp. 41. 4
y 12 p.m. to residences.
B * Based on the package weight, the corresponding rate applies.
2
Some exceptions apply. See fedex.com/en-us/shipping/services.html 5
By 8 p.m. to residences. Any fraction of a pound is rounded up to the next-higher pound.
for details. ** One-pound rate applies.
3
Same time for businesses and residences. 38 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments from Alaska and Hawaii to the contiguous U.S., and FedEx Express intra-Alaska shipments.
From Alaska/Hawaii
Zones 13–16
Delivery Next day by Next day by Next day by 2nd day by 2nd day by
commitment 2 8 or 8:30 a.m.3 10:30 a.m.4 4:30 p.m.5 10:30 a.m.4 4:30 p.m.5
FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day®
Service Overnight® Overnight® Overnight®
101 lbs. $ 680.74 $ 649.43 $ 541.36 $ 379.76 $ 292.90
102 687.48 655.86 546.72 383.52 295.80
Shipments in all other packaging / maximum weight in lbs.
39 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Shipments within Hawaii. FedEx Priority Overnight® is the only service available for FedEx Express intra-Hawaii package shipments.
40 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Zone 2
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 2.76 $ 2.45 $ 2.30 $ 1.81 $ 1.53 $ 1.39
500–999 lbs. 2.74 2.43 2.28 1.79 1.51 1.37
1,000–1,999 lbs. 2.72 2.41 2.26 1.77 1.49 1.35
2,000+ lbs. 2.70 2.39 2.24 1.75 1.47 1.33
Zone 3
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 3.73 $ 3.42 $ 3.35 $ 2.17 $ 1.91 $ 1.80
500–999 lbs. 3.71 3.40 3.33 2.15 1.89 1.78
1,000–1,999 lbs. 3.69 3.38 3.31 2.13 1.87 1.76
2,000+ lbs. 3.67 3.36 3.29 2.11 1.85 1.74
Zone 4
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 6.50 $ 6.19 $ 6.04 $ 2.83 $ 2.45 $ 2.37
500–999 lbs. 6.48 6.17 6.02 2.81 2.43 2.35
1,000–1,999 lbs. 6.46 6.15 6.00 2.79 2.41 2.33
2,000+ lbs. 6.44 6.13 5.98 2.77 2.39 2.31
Zone 5
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 7.20 $ 6.89 $ 6.74 $ 4.19 $ 3.46 $ 2.85
500–999 lbs. 7.18 6.87 6.72 4.17 3.44 2.83
1,000–1,999 lbs. 7.16 6.85 6.70 4.15 3.42 2.81
2,000+ lbs. 7.14 6.83 6.68 4.13 3.40 2.79
Zone 6
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 7.34 $ 7.03 $ 6.88 $ 6.84 $ 5.55 $ 3.98
500–999 lbs. 7.32 7.01 6.86 6.82 5.53 3.96
1,000–1,999 lbs. 7.30 6.99 6.84 6.80 5.51 3.94
2,000+ lbs. 7.28 6.97 6.82 6.78 5.49 3.92
Zone 7
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
FedEx Ground Multiweight® shipment rates are available by contract only.
100–499 lbs. $ 8.76 $ 8.45 $ 8.28 $ 7.31 $ 6.34 $ 4.48 Contact your FedEx account executive for more information. FedEx Ground®
500–999 lbs. 8.74 8.43 8.26 7.29 6.32 4.46 multiple-piece shipments may receive per-pound rates if the total shipment
weighs 200 lbs. or more. A shipment average minimum package weight
1,000–1,999 lbs. 8.72 8.41 8.24 7.27 6.30 4.44
applies and varies by contract.
2,000+ lbs. 8.70 8.39 8.22 7.25 6.28 4.42 Any fraction of a pound is rounded up to the next-higher pound.
41 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Zone 8
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 9.13 $ 8.82 $ 8.64 $ 7.67 $ 6.54 $ 5.11
500–999 lbs. 9.11 8.80 8.62 7.65 6.52 5.09
1,000–1,999 lbs. 9.09 8.78 8.60 7.63 6.50 5.07
2,000+ lbs. 9.07 8.76 8.58 7.61 6.48 5.05
Intra-Hawaii
Multiply by total shipment weight.
FedEx
Priority
Weight Overnight®
100–150 lbs. $ 0.31
151+ lbs. 0.29
1
F edEx Standard Overnight is available to Alaska metro only.
2
FedEx 2Day A.M. is available to Alaska only. Service is not available to Hawaii.
Any fraction of a pound is rounded up to the next-higher pound.
42 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
43 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
1
T hese fees apply separately for handling and delivery. That is, the fees shown are per pickup and per delivery.
2
Charges shown on this page do not include any fuel surcharge that may be applicable. Go to fedex.com/en-us/shipping/fuel-surcharge.html for details.
3
Fee covers both pickup and delivery on the same day.
4
Tolls will be charged as incurred. Tolls will be assessed per shipment regardless of whether the shipment is an exclusive use or co-mingled with other shipments.
44 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
0A 0B 0C 0D 0E 0F 0G2
(0–5 (6–10 (11–15 (16– 25 (26– 35 (36– 45 (46+
Zones1 miles) miles) miles) miles) miles) miles) miles)
Delivery commitment 2 hours 2 hours 2 hours 3 hours 3 hours 4 hours 7 hours3
Ready time cutoff No cutoff for shipments to businesses and residences
Single-piece shipments
Base rate (0–50 lbs.) $ 18.00 $ 23.00 $ 27.00 $ 38.00 $ 50.00 $ 62.00 $ 68.00
Per-pound rate (51–150 lbs.) 0.36 0.46 0.54 0.76 1.00 1.24 1.36
Multiple-piece shipments 4
Base rate (0–50 lbs.) $ 21.00 $ 26.00 $ 30.00 $ 41.00 $ 53.00 $ 65.00 $ 71.00
Per-pound rate (51–250 lbs.) 0.42 0.52 0.60 0.82 1.06 1.30 1.42
1
ates only apply when both origin and destination ZIP codes are included within the FedEx SameDay City metro coverage area.
R
Go to fedex.com/samedaycity for ZIP codes served. Shipment zone and mileage are calculated by FedEx based on multiple factors to
maximize efficiency in the sole discretion and determination of FedEx.
2
An Excess Mileage Fee of $1.50 per mile, or parts thereof, for every mile beyond 45 miles, applies to zone OG shipments.
3
46–60 miles within 5 hours, 60+ miles within 7 hours.
4
Multiple packages going to and from the same origin and destination addresses at the same time. Multiple-piece shipments include up
to 25 pieces per shipment. Maximum shipment weight is 250 lbs.
0A 0B 0C 0D 0E 0F
(0–5 (6–10 (11–15 (16– 25 26– 35 (36– 45
Zones1 miles) miles) miles) miles) miles miles)
Delivery commitment 4 hours
Ready time cutoff Must be ready for pickup by 4 p.m. for shipments to businesses and residences
Single-piece shipments
Base rate (0–50 lbs.) $ 15.00 $ 19.00 $ 23.00 $ 35.00 $ 47.00 $ 62.00
Per-pound rate (51–150 lbs.) 0.30 0.38 0.46 0.70 0.94 1.24
Multiple-piece shipments 2
Base rate (0–50 lbs.) $ 18.00 $ 22.00 $ 26.00 $ 38.00 $ 50.00 $ 65.00
Per-pound rate (51–250 lbs.) 0.36 0.44 0.52 0.76 1.00 1.30
1
ates only apply when both origin and destination ZIP codes are included within the FedEx SameDay City metro
R
coverage area. Go to fedex.com/samedaycity for ZIP codes served. Shipment zone and mileage are calculated by
FedEx based on multiple factors to maximize efficiency in the sole discretion and determination of FedEx.
2
Multiple packages going to and from the same origin and destination addresses at the same time.
Multiple-piece shipments include up to 25 pieces per shipment. Maximum shipment weight is 250 lbs.
0A 0B 0C 0D 0E 0F
(0–5 (6–10 (11–15 (16– 25 26– 35
(26– (36– 45
Zones1 miles) miles) miles) miles) miles
miles) miles)
Delivery commitment 5 p.m. for shipments to businesses, 8 p.m. to residences
Ready time cutoff Must be ready for pickup by 12 p.m. for shipments to businesses, 3 p.m. for residences
Single-piece shipments
Base rate (0–50 lbs.) $ 12.00 $ 15.00 $ 18.00 $ 28.00 $ 38.00 $ 46.00
Per-pound rate (51–150 lbs.) 0.24 0.30 0.36 0.56 0.76 0.92
Multiple-piece shipments 2
Base rate (0–50 lbs.) $ 14.00 $ 17.00 $ 20.00 $ 30.00 $ 40.00 $ 48.00
Per-pound rate (51–250 lbs.) 0.28 0.34 0.40 0.60 0.80 0.96
1
ates only apply when both origin and destination ZIP codes are included within the FedEx SameDay City metro
R
coverage area. Go to fedex.com/samedaycity for ZIP codes served. Shipment zone and mileage are calculated by * Go to fedex.com/samedaycity for metro markets served by FedEx SameDay City
FedEx based on multiple factors to maximize efficiency in the sole discretion and determination of FedEx. Priority, FedEx SameDay City Standard, and FedEx SameDay City Economy.
2
Multiple packages going to and from the same origin and destination addresses at the same time. Any fraction of a pound is rounded up to the next-higher pound.
Multiple-piece shipments include up to 25 pieces per shipment. Maximum shipment weight is 250 lbs. Rates shown do not include a fuel surcharge. Go to fedex.com/en-us/shipping/
FedEx SameDay City Economy service is not available in the New York City market. fuel-surcharge.html for details (see the FedEx Ground fuel surcharge).
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FedEx SameDay® City Direct rates FedEx SameDay® City Route rates
Multiply per-pound rates by total shipment weight. FedEx SameDay City Route rates are available by contract only.
Contact your FedEx account executive for more information.
0A 0B 0C 0D 0E 0F 0G 2
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About these rate tables • FedEx One Rate is subject to • Shippers are required to use • To qualify for FedEx One Rate
In the rate tables that follow: other charges including, but not FedEx Express packaging and pricing, FedEx envelopes must
limited to, on-call pickup, Saturday FedEx Express U.S. services weigh 10 lbs. or less, and
• FedEx One Rate includes delivery, FedEx® Delivery Signature (FedEx Express Saver®, FedEx FedEx paks, boxes, and tubes
any applicable residential Options, additional declared value, 2Day®, FedEx 2Day® A.M., FedEx must weigh 50 lbs. or less.
surcharges, delivery area and address or account corrections. Standard Overnight®, FedEx
surcharges, and fuel surcharge. Priority Overnight®, and FedEx
First Overnight®).
Local zone (zone 2)
Shipments moving generally 0–150 miles from origin to destination anywhere in the contiguous U.S.
Delivery 3rd day by 2nd day by 2nd day by Next day by Next day by Next day by
commitment 1 4:30 p.m.2 4:30 p.m.2 10:30 a.m. 3 p.m.2 10:30 a.m. 8 or 8:30 a.m.
FedEx FedEx FedEx FedEx FedEx FedEx
Express 2Day® 2Day® A.M. Standard Priority First
Service Saver® Overnight® Overnight® Overnight®
Packing type
FedEx® Envelope $ 8.90 $ 18.90 $ 25.80 $ 26.95 $ 33.10 $ 77.10
FedEx® Pak 9.20 22.00 28.10 33.75 40.35 84.35
FedEx® Small Box 9.95 22.00 29.30 36.30 41.15 85.15
FedEx® Medium Box 12.95 23.25 29.95 40.05 47.45 91.45
FedEx® Large Box 20.00 25.20 31.15 47.45 52.90 96.90
FedEx® Extra Large Box 32.35 35.65 36.60 53.85 62.90 106.90
FedEx® Tube 32.35 35.65 36.60 53.85 62.90 106.90
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2 3 4 5 6 7 8 9–10 11 13–16
0–150 151–300 301– 600 601–1,000 1,001–1,400 1,401–1,800 1,801-plus To AK/HI 1 To AK From
Weight miles miles miles miles miles miles miles metro rural AK/HI 1
151–499 lbs. $ 1.48 $ 2.45 $ 3.13 $ 3.23 $ 4.83 $ 6.63 $ 7.80 $ 8.99 $ 9.66 $ 3.85
500–999 lbs. 1.42 2.42 3.09 3.21 4.81 6.52 7.45 8.90 9.46 3.79
1,000–1,999 lbs. 1.39 2.40 2.95 3.19 4.76 6.45 7.20 8.45 9.30 3.69
2,000+ lbs. 1.28 2.25 2.89 2.95 4.29 5.62 6.43 7.66 8.67 3.65
Minimum charge 145.00 233.00 288.00 351.00 396.00 475.00 511.00 975.00 1,032.00 460.00
2 3 4 5 6 7 8
0–150 151–300 301– 600 601–1,000 1,001–1,400 1,401–1,800 1,801-plus
Weight miles miles miles miles miles miles miles
151–499 lbs. $ 1.44 $ 2.41 $ 3.07 $ 3.19 $ 4.67 $ 6.07 $ 7.03
500–999 lbs. 1.40 2.39 3.03 3.17 4.51 5.94 6.97
1,000–1,999 lbs. 1.35 2.36 2.90 3.15 4.19 5.62 6.84
2,000+ lbs. 1.19 2.10 2.83 2.90 3.93 5.51 6.35
Minimum charge 144.00 177.00 198.00 219.00 237.00 268.00 304.00
1
In Hawaii, service is to and from the island of Oahu only. Call 1.800.332.0807 for details.
A ny fraction of a pound is rounded up to the next-higher pound.
Note: Shipments picked up from or delivered to extended service areas may be handled by cartage agents. For an explanation of delivery commitments
or service areas for FedEx Express Freight® U.S. services, go to fedex.com/en-us/shipping/freight/services.html and select “Delivery commitments” or call 1.800.332.0807.
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Use these rates when shipping outbound from the U.S. to Puerto Rico. For FedEx Express shipping rates from Puerto Rico to the U.S., call
1.800.463.3339 and say “international services.”
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Use these rates when shipping outbound from the U.S. to Puerto Rico. For FedEx Express shipping rates from Puerto Rico to the U.S., call
1.800.463.3339 and say “international services.”
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FedEx Express international package rates to Canada (zone A): U.S. export
Use these rates when shipping outbound from the U.S.
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FedEx Express international package rates to Canada (zone B): U.S. export
Use these rates when shipping outbound from the U.S.
FedEx FedEx FedEx FedEx FedEx FedEx For shipments to remote areas
FedEx® International International International International International International of Canada such as:
Envelope First® Priority® Economy® Weight First® Priority® Economy® • New Brunswick
up to 8 oz. $ 98.75 $ 49.75 ** 53 lbs. $ 598.78 $ 549.78 $ 466.08 • Newfoundland
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2 lbs. 167.02 118.02 113.44 57 905.89 856.89 726.40 pp. 6–7 for the services available
3 190.01 141.01 131.41 58 918.66 869.66 734.99 to your destination.
4 212.95 163.95 149.01 59 929.65 880.65 735.85
5 247.92 198.92 176.53 60 952.29 903.29 736.52
6 259.44 210.44 191.53 61 954.57 905.57 749.88
7 272.23 223.23 196.05 62 975.95 926.95 751.38
8 283.24 234.24 202.88 63 978.13 929.13 781.38
9 284.35 235.35 211.56 64 999.63 950.63 784.47
10 284.83 235.83 225.96 65 1,001.81 952.81 784.78
11 285.32 236.32 229.43 66 1,023.28 974.28 785.03
12 289.00 240.00 233.00 67 1,025.46 976.46 785.38
13 362.60 313.60 251.40 68 1,046.90 997.90 792.14
14 381.55 332.55 253.25 69 1,049.08 1,000.08 798.88
15 393.60 344.60 269.56 70 1,070.53 1,021.53 805.62
16 406.28 357.28 286.23 71 1,072.68 1,023.68 812.40
17 415.88 366.88 302.16 72 1,077.92 1,028.92 823.37
18 416.85 367.85 303.78 73 1,094.42 1,045.42 825.89
19 417.59 368.59 320.20 74 1,115.92 1,066.92 876.12
20 418.33 369.33 331.44 75 1,118.07 1,069.07 881.15
21 418.58 369.58 337.26 76 1,139.52 1,090.52 890.32
22 418.83 369.83 339.60 77 1,141.68 1,092.68 897.41
23 419.08 370.08 340.56 78 1,163.18 1,114.18 904.51
24 419.37 370.37 359.58 79 1,165.33 1,116.33 907.01
25 425.04 376.04 365.08 80 1,186.79 1,137.79 907.26
26 538.44 489.44 443.41 81 1,188.97 1,139.97 907.51
27 568.15 519.15 462.87 82 1,189.51 1,140.51 907.76
28 579.94 530.94 464.82 83 1,190.07 1,141.07 909.64
29 581.14 532.14 465.31 84 1,191.77 1,142.77 947.14
30 582.98 533.98 475.02 85 1,225.36 1,176.36 953.04
31 603.89 554.89 492.23 86 1,241.48 1,192.48 953.63
32 635.16 586.16 494.03 87 1,243.10 1,194.10 953.88
33 646.68 597.68 529.84 88 1,244.24 1,195.24 954.13
34 656.42 607.42 547.51 89 1,266.88 1,217.88 954.38
35 657.40 608.40 549.31 90 1,283.09 1,234.09 954.63
36 659.22 610.22 566.71 91 1,284.76 1,235.76 954.88
37 695.25 646.25 568.45 92 1,301.57 1,252.57 955.13
38 706.53 657.53 592.02 93 1,303.26 1,254.26 955.38
39 718.86 669.86 594.41 94 1,324.06 1,275.06 955.63
40 720.10 671.10 595.19 95 1,326.15 1,277.15 955.88
41 740.56 691.56 610.73 96 1,348.88 1,299.88 956.13
42 751.46 702.46 612.29 97 1,351.16 1,302.16 956.39 1 For shipments that exceed the 22-lb. or 56-lb.
weight limits, multiply the per-pound rate by
43 762.94 713.94 618.25 98 1,354.42 1,305.42 956.64 the number of pounds (1– 5) greater than the
44 773.80 724.80 618.85 99 1,354.75 1,305.75 958.85 limit and add it to the base rate. Note: For
shipments that exceed the weight limit by
45 785.31 736.31 619.24 100 1,355.00 1,306.00 1,003.00
more than 5 pounds, the corresponding FedEx
46 792.97 743.97 626.97 101–150 For FedEx Express Multiweight® per-pound rates, see p. 67. International Priority standard list rate applies.
47 805.12 756.12 628.53 * Based on the package weight, the
FedEx 10kg Box and FedEx 25kg Box rates corresponding rate applies.
48 816.60 767.60 659.73 These boxes can only be used with FedEx International Priority service.
** One-pound rate applies.
49 828.73 779.73 662.85 Additional per-pound Any fraction of a pound is rounded up to
50 839.77 790.77 663.17 Base rate rate (if applicable) 1 the next-higher pound. Ancillary clearance
51 840.90 791.90 663.42 FedEx® 10kg Box 1–22 lbs. $ 240.25 $ 10.92 service fees may apply for various clearance
services, depending on commodity and
52 853.64 804.64 663.67 FedEx® 25kg Box 1–56 lbs. 376.29 6.72 country/territory; see pp. 101–102 for details.
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Puerto Rico
FedEx Express® multiple-piece shipments may receive a rate on a total-shipment-weight basis
if the total shipment weighs 100 lbs. or more. A 15-lb. average minimum package weight for the
shipment applies. Multiply the per-pound rate by total shipment weight. You are billed the lower
of the FedEx Express Multiweight shipment rate or the sum of the individual price per package.
Multiply by total shipment weight.
FedEx FedEx FedEx
International International International
Weight First® Priority® Economy®
100–999 lbs. $ 8.08 $ 7.59 $ 5.52
1,000+ lbs. 7.62 7.13 5.11
Any fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country/territory; see pp. 101–102 for details.
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Use these rates when shipping inbound to the U.S. These per-pound rates may apply if the total shipment weighs 100 lbs. or more. Multiply the
rate by total shipment weight. When multiweight rates apply, fees may be assessed one time per shipment.
1
Note: Unless otherwise provided herein, the terms and conditions of the country/territory of origin apply to U.S. import shipments.
A
ny fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country/territory; see pp. 101–102 for details.
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1
Country/territory and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
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U.S. to Middle East and Africa Additional charges and fees, and other information
FedEx International Next Flight shipments require the FedEx International Next
ORIGIN ZONES 1
Flight Air Waybill, which the courier will bring to you to complete at time of
Destination A B C D pickup. Other export documentation may be required as well. FedEx International
Abidjan $ 457 $ $ $
457 494 519 Broker Select® and Hold at Location are not available.
Abu Dhabi 507 507 525 576
Accra 457 457 494 519 Special handling fees and other charges
Alexandria 441 441 494 519 The following fees apply per shipment.
Amman 421 421 494 519
Declared Value Charge1 $1.15 per $100 of value in excess of
Bahrain 457 457 494 519 $100 or $9.07 per lb., whichever is greater
Beirut 457 457 494 519
Delivery charge for additional document
Cairo 421 421 494 519 shipments destined for the same city $75 per additional document
Cape Town 457 457 494 519
Electronic Export Information Filing Fee $10
Casablanca 457 457 494 519
Special Handling Fee (when applicable) 2 Starting at $2.90 per mile
Dakar 457 457 494 519
Weekend or Holiday Delivery Charge $75
Dubai 457 457 494 519
Istanbul 457 457 494 519 Hand Carry Fee3 Quoted at the time of transaction
Johannesburg 421 421 494 519 Special Customs Clearance Fee (when applicable) Quoted at the time of transaction
Tel Aviv 421 421 494 519 Fuel Surcharge4 Variable
1
pplies to all shipments with a declared value for carriage of more than $100.
A
2
Applies when the pickup and/or delivery point is more than 15 miles from the serving airport(s). Quoted at the
time of transaction.
U.S. to Latin America 3
If your package is suitable to be carried onboard passenger aircraft and is approved by the airline, we can
arrange to have your package accompanied by a courier while in transit. If the package is too large or heavy
ORIGIN ZONES 1 to carry on the aircraft, it may be checked as accompanied baggage. The Hand Carry Fee is based on the
travel cost of the courier and will be quoted at the time of transaction.
Destination A B C D 4
Charges shown on this page do not include any fuel surcharge that may be applicable. Go to fedex.com/
Asuncion $ $
408 318 $ 482 $ 544 en-us/shipping/fuel-surcharge.html for details. For FedEx International Next Flight service to/from Puerto Rico,
the U.S. export fuel surcharge applies.
Bogota 408 318 482 544
Buenos Aires 396 312 452 525
Additional weight charges
Caracas 408 318 482 544
Guayaquil 408 318 482 544 Charge after the first pound for shipments to European locations
(other than Eastern Europe and London) $11.25 per lb.
Lima 408 318 482 544
Mexico City 365 340 427 445 Charge after the first pound for shipments to Africa, the Middle
Montevideo 396 312 452 525 East, and Eastern European locations1 $14.75 per lb.
Panama City 396 312 452 525 Charge after the first pound for shipments to London $10.25 per lb.
Quito 408 318 482 544 Charge after the first pound for shipments to Canadian locations $7.75 per lb.
Rio de Janeiro 396 312 452 525 Charge after the first pound for shipments to Caribbean locations $9.75 per lb.
Santiago 383 298 544 568 Charge after the first pound for shipments to Asia, Central and
Sao Paulo 408 318 482 544 South American locations, and Mexico $14.75 per lb.
Charge after the first pound for shipments from Miami to Central
and South American locations, and Mexico $10.25 per lb.
E astern European locations include Armenia, Azerbaijan, Belarus, Bulgaria, Czech Republic, Estonia,
U.S. to Canada
1
Georgia, Hungary, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russia, Slovenia, Tajikistan,
Turkmenistan, and Uzbekistan.
ORIGIN ZONES 1
Payment restrictions
We do not accept cash, check, money orders, or traveler’s checks for FedEx
International Next Flight shipments. All charges, fees, duties and taxes, and
ancillary clearance charges are invoiced to the U.S.-based payer.
1
Country/territory and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
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Use these rates when shipping inbound to the U.S. Call 1.800.974.7333 to request this service.
2. See the appropriate rate table for your shipment’s origin region Budapest 617 617 636 722
(Asia and Australia, Europe, Caribbean, Middle East and Africa, Latin Copenhagen 513 513 605 711
America, Canada). Rates shown are based on a 1-lb. package. Dublin 556 556 605 654
This includes both document and nondocument shipments. Dusseldorf 567 589 691 722
Frankfurt 500 500 599 703
3. Note any additional charges or fees that may apply from the chart
Geneva 500 500 599 703
on p. 106. Hamburg 567 589 691 722
Helsinki 513 513 605 711
Lisbon 513 513 605 711
Destination cities (U.S. and Puerto Rico) ZONE 2 London 376 376 376 624
New York A Madrid 500 500 599 703
Miami B Manchester 562 562 599 703
Milan 513 513 605 711
Boston; Chicago; Houston; Los Angeles; C Moscow 649 649 660 747
San Francisco; and Washington, D.C. Munich 567 589 691 722
All other cities (including cities in Puerto Rico) D Oslo 513 513 605 711
Paris 500 500 599 703
Prague 617 617 636 722
Rome 500 500 599 703
Stockholm 500 500 599 703
Asia and Australia to U.S.
Vienna 575 575 599 703
DESTINATION ZONES 2 Warsaw 617 617 636 722
Zurich 500 500 599 703
Origin A B C D
Auckland $ 537 $ $ $
537 562 575
Beijing 500 500 562 605
Delhi 537 537 562 575 Caribbean to U.S.
Hong Kong SAR 543 543 611 629
Jakarta 575 575 642 642 DESTINATION ZONES 2
Kuala Lumpur 575 575 624 642 Origin A B C D
Manila 537 537 562 575
Aruba $ 531 $ $ $
447 587 660
Melbourne 575 575 599 611
Bahamas 531 447 587 660
Mumbai 537 537 562 575
Barbados 531 447 587 660
Seoul 500 500 562 605
Curaçao 531 447 587 660
Singapore 543 543 611 629 Dominican
Sydney 587 587 611 629 Republic 531 447 587 660
Taipei 537 537 562 575
Grand Cayman 531 447 587 660
Tokyo 543 543 611 629
Jamaica 531 447 587 660
Puerto Rico 531 447 587 660
Trinidad 531 447 587 660
1
ote: Unless otherwise provided herein, the FedEx Express International Terms and Conditions apply to FedEx International Next Flight U.S. import shipments.
N
2
Country/territory and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
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Use these rates when shipping inbound to the U.S. Call 1.800.974.7333 to request this service.
Middle East and Africa to U.S. Additional charges and fees, and other information
FedEx International Next Flight shipments require the FedEx International Next
DESTINATION ZONES 2
Flight Air Waybill, which the courier will bring to the shipper to complete at
Origin A B C D time of pickup. Other export documentation may be required as well. FedEx
Abidjan $ 592 $ $ $
592 629 654 International Broker Select and Hold at Location are not available.
Abu Dhabi 642 642 660 711
Accra 592 592 629 654 Special handling fees and other charges
Alexandria 576 576 629 654 The following fees apply per shipment.
Amman 556 556 629 654
Declared Value Charge1 $1.15 per $100 of value in excess of
Bahrain 592 592 629 654 $100 or $9.07 per lb., whichever is greater
Beirut 592 592 629 654
Delivery charge for additional document
Cairo 556 556 629 654 shipments destined for the same city $75 per additional document
Cape Town 592 592 629 654
Special Handling Fee (when applicable) 2 Starting at $2.90 per mile
Casablanca 592 592 629 654
Weekend or Holiday Delivery Charge $75
Dakar 592 592 629 654
Hand Carry Fee3 Quoted at the time of transaction
Dubai 592 592 629 654
Istanbul 592 592 629 654 Special Customs Clearance Fee (when applicable) Quoted at the time of transaction
Johannesburg 556 556 629 654 Fuel Surcharge4 Variable
Tel Aviv 556 556 629 654 1
pplies to all shipments with a declared value for carriage of more than $100.
A
2
Applies when the pickup and/or delivery point is more than 15 miles from the serving airport(s). Quoted at the
time of transaction.
3
If your package is suitable to be carried onboard passenger aircraft and is approved by the airline, we can
Latin America to U.S. arrange to have your package accompanied by a courier while in transit. If the package is too large or heavy
to carry on the aircraft, it may be checked as accompanied baggage. The Hand Carry Fee is based on the
travel cost of the courier and will be quoted at the time of transaction.
DESTINATION ZONES 2 4
Charges shown on this page do not include any fuel surcharge that may be applicable. Go to fedex.com/
Origin A B C D en-us/shipping/fuel-surcharge.html for details. For FedEx International Next Flight service to/from Puerto Rico,
the U.S. export fuel surcharge applies.
Asuncion $ $
543 453 $ 617 $ 679
Bogota 543 453 617 679 Additional charges and fees may apply. They vary depending on origin country or
Buenos Aires 531 447 587 660 territory. Call 1.800.974.7333 for information.
Caracas 543 453 617 679
Guayaquil 543 453 617 679 Additional weight charges
Lima 543 453 617 679 Charge after the first pound for shipments from European locations
Mexico City 500 475 562 580 (other than Eastern Europe and London) $11.25 per lb.
Montevideo 531 447 587 660
Charge after the first pound for shipments from Africa, the Middle
Panama City 531 447 587 660
East, and Eastern European locations1 $14.75 per lb.
Quito 543 453 617 679
Charge after the first pound for shipments from London $10.25 per lb.
Rio de Janeiro 531 447 587 660
Charge after the first pound for shipments from Canadian locations $7.75 per lb.
Santiago 518 433 679 703
Sao Paulo 543 453 617 679 Charge after the first pound for shipments from Caribbean locations $9.75 per lb.
Charge after the first pound for shipments from Asia, Central and
South American locations, and Mexico $14.75 per lb.
Charge after the first pound for shipments to Miami from Central
Canada to U.S. and South American locations, and Mexico $10.25 per lb.
1
E astern European locations include Armenia, Azerbaijan, Belarus, Bulgaria, Czech Republic, Estonia,
DESTINATION ZONES 2 Georgia, Hungary, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russia, Slovenia, Tajikistan,
Turkmenistan, and Uzbekistan.
Origin A B C D
Calgary $ $
537 557 $ 562 $ 587 Dangerous goods
Montreal 481 481 518 629
You cannot ship dangerous goods of any kind via FedEx International Next
Ottawa 537 557 562 587
Flight service.
Toronto 481 481 518 629
Vancouver 537 557 562 587 Declared value
For declared-value information, see the Declared Value for Carriage and Limits
of Liability section in the FedEx Express International Terms and Conditions.
Payment restrictions
We do not accept cash, check, money orders, or traveler’s checks for FedEx
1
ote: Unless otherwise provided herein, the FedEx Express International Terms and Conditions apply to
N International Next Flight shipments. All charges, fees, duties and taxes, and
FedEx International Next Flight U.S. import shipments. ancillary clearance charges are invoiced to the U.S.-based payer.
2
Country/territory and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
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About these rate tables • Dropoff and Hold-at-Location Shipments more than 150 lbs.: Puerto Rico
In the rate tables that follow: Rates refers to rates for shipments To determine the per-pound shipping charge
that are dropped off at an origin for your express freight shipment, please refer
• Door-to-Door Rates refers to rates airport and held at the destination to the table below.
for shipments sent from sender airport for pickup.
door to recipient door. Multiply by total shipment weight.
• Dropoff Rates refers to rates for Call 1.800.332.0807 for available FedEx FedEx
shipments that are dropped off at airport locations. International International
Priority® Economy®
an origin airport and delivered to Weight Freight 1 Freight 1
the recipient’s door.
151–999 lbs. $ 7.59 $ 5.52
• Hold-at-Location Rates refers to 1,000+ lbs. 7.13 5.11
rates for shipments that are picked
up at the sender’s location and held
at the destination airport for
pickup.
1
F or an explanation of delivery areas, or to determine the delivery area for your shipment, call 1.800.332.0807.
2
Any fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country/territory; see pp. 101–102 for details.
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CONTENTS RATES TERMS
About these rate tables • Dropoff Rates refers to rates for • Hold-at-Location Rates refers • Dropoff and Hold-at-Location
In the rate tables that follow: shipments that are dropped off to rates for shipments that Rates refers to rates for shipments
at an origin airport and delivered are picked up at the sender’s that are dropped off at an origin
• Door-to-Door Rates refers to to the recipient’s door. location and held at the airport and held at the destination
rates for shipments sent from destination airport for pickup. airport for pickup.
sender door to recipient door.
all 1.800.332.0807 for available
C
airport locations.
1
ote: Unless otherwise provided herein, the terms and conditions of the country/territory of origin apply to U.S. import shipments.
N
2
Any fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country/territory; see pp. 101–102 for details.
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CONTENTS RATES TERMS
Determine FedEx International Destination City Airport Zone1 Destination City Airport Zone1
Premium rates Australia Melbourne MEL J Hong Kong SAR, China Hong Kong SAR HKG F
1. Find the zone for your destination Sydney SYD India Bengaluru BLR O
in the zone table at right. Belgium Antwerp ANR D Mumbai BOM
Brussels BRU New Delhi DEL
2. Determine your total shipment weight Brazil Sao Paulo VCP L Indonesia Jakarta CGK J
(round up to the next-higher pound). Canada Montreal YUL A Israel Tel Aviv TLV K
Toronto YYZ Italy Milan MXP D
3. Multiply the per-pound rate shown
Vancouver YVR Japan Nagoya NGO G
in the rate table below by the total China 2 Beijing PEK N Osaka KIX
shipment weight. Guangzhou CAN Tokyo NRT
Shanghai PVG Korea, South Incheon ICN G
Shenzhen SZX Malaysia Kuala Lumpur KUL J
Colombia Bogota BOG L Penang PEN
Denmark Copenhagen CPH H Mexico Guadalajara GDL C
England (U.K.) Birmingham BHX D Mexico City MEX
London LHR Monterrey MTY
Manchester MAN Toluca TLC
Stansted STN Netherlands (Holland) Amsterdam AMS D
France Bordeaux BOD D Eindhoven EIN
Lille LIL Panama Panama City PTY L
Lyon LYS Philippines Manila MNL J
Nantes NTE Singapore Singapore SIN F
Paris CDG Spain Barcelona BCN H
Germany Berlin TXL D Madrid MAD
Bremen BRE Sweden Stockholm ARN H
Cologne CGN Switzerland Basel BSL H
Dresden DRS Taiwan, China Taipei TPE F
Dusseldorf DUS Thailand Bangkok BKK J
Frankfurt FRA United Arab Emirates Dubai DXB K
Hamburg HAM Vietnam Hanoi HAN J
Hanover HAJ Ho Chi Minh City SGN J
Munich MUC
Nuremberg NUE
Stuttgart STR
*For more information on our international air cargo services, including the minimum charge that applies for FedEx International Express Freight shipments,
see the FedEx International Premium and FedEx International Express Freight (IXF) Terms and Conditions at fedex.com/us/terms/other-services.
1
Country/territory and zone alignments are subject to change without notice.
2
Destination surcharges may apply for FedEx International Premium shipments to China that contain dangerous goods. See the Dangerous Goods section in
the FedEx International Premium and FedEx International Express Freight (IXF) Terms and Conditions at fedex.com/us/terms/other-services for details.
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FedEx Ground® and FedEx Home Delivery® U.S. rates: Zones 2–8
Service FedEx Ground® and FedEx Home Delivery® FedEx Home Delivery shipments
A $4.35 residential surcharge
Delivery per package will be added to
commitment 1–5 days based on distance to destination FedEx Home Delivery shipments.
2 3 4 5 6 7 8
Zones1
0–150 151– 300 301– 600 601–1,000 1,001–1,400 1,401–1,800 1,801-plus
miles miles miles miles miles miles miles
1 lb. $ 8.76 $ 9.09 $ 9.91 $ 10.35 $ 10.71 $ 10.83 $ 11.01
Maximum weight in lbs.
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FedEx Ground and FedEx Home Delivery U.S. rates: Zones 2–8
Service FedEx Ground® and FedEx Home Delivery® FedEx Home Delivery shipments
A $4.35 residential surcharge
Delivery per package will be added to
commitment 1–5 days based on distance to destination FedEx Home Delivery shipments.
2 3 4 5 6 7 8
Zones1
0–150 151– 300 301– 600 601–1,000 1,001–1,400 1,401–1,800 1,801-plus
miles miles miles miles miles miles miles
51 lbs. $ 22.01 $ 27.53 $ 32.59 $ 39.52 $ 48.86 $ 58.91 $ 66.16
Maximum weight in lbs.
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FedEx Ground and FedEx Home Delivery U.S. rates: Zones 2–8
Service FedEx Ground® and FedEx Home Delivery® FedEx Home Delivery shipments
A $4.35 residential surcharge
Delivery per package will be added to
commitment 1–5 days based on distance to destination FedEx Home Delivery shipments.
2 3 4 5 6 7 8
Zones1
0–150 151– 300 301– 600 601–1,000 1,001–1,400 1,401–1,800 1,801-plus
miles miles miles miles miles miles miles
101 lbs. $ 57.44 $ 57.57 $ 62.11 $ 66.68 $ 76.39 $ 84.46 $ 93.04
Maximum weight in lbs.
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Service FedEx Ground® and FedEx Home Delivery® FedEx Home Delivery shipments
A $4.35 residential surcharge
Delivery per package will be added to
commitment 1–7 days based on distance to destination FedEx Home Delivery shipments.
17 22 23 25 9 14 92 96
Zones
To Alaska Intra-Alaska From Alaska To Hawaii Intra-Oahu From Hawaii
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CONTENTS RATES TERMS
Service FedEx Ground® and FedEx Home Delivery® FedEx Home Delivery shipments
A $4.35 residential surcharge
Delivery per package will be added to
commitment 1–7 days based on distance to destination FedEx Home Delivery shipments.
17 22 23 25 9 14 92 96
Zones
To Alaska Intra-Alaska From Alaska To Hawaii Intra-Oahu From Hawaii
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CONTENTS RATES TERMS
Service FedEx Ground® and FedEx Home Delivery® FedEx Home Delivery shipments
A $4.35 residential surcharge
Delivery per package will be added to
commitment 1–7 days based on distance to destination FedEx Home Delivery shipments.
17 22 23 25 9 14 92 96
Zones
To Alaska Intra-Alaska From Alaska To Hawaii Intra-Oahu From Hawaii
101 lbs. $ 327.57 $ 60.45 $ 147.38 $ 164.21 $ 327.57 $ 46.34 $ 147.38 $ 164.21
Maximum weight in lbs.
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51 54 51 54 51 54
1 lb. $ 22.61 $ 35.93 51 lbs. $ 88.21 $ 117.90 101 lbs. $ 119.09 $ 181.39
Maximum weight in lbs.
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Optional-service fees.
Optional-service fees apply when you select U.S. PACKAGE INTERNATIONAL PACKAGE EXPRESS FREIGHT PAGE
specific service options. See pp. 100–114 for SERVICES SERVICES SERVICES NO.
Economy® Freight
FedEx International
FedEx International
FedEx 2Day® A.M.
More information
Priority® Freight
FedEx Ground®
FedEx 2Day®
OPTIONAL-SERVICE FEES
COLLECT ON DELIVERY
FedEx® Collect on Delivery (C.O.D.) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 107
FedEx Ground® C.O.D. ✔ ✔ 108
FedEx Ground® Electronic C.O.D. (E.C.O.D.) ✔ 108
DANGEROUS GOODS AND HAZARDOUS MATERIALS
Dangerous Goods (FedEx Express) 2 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 103
Hazardous Materials (FedEx Ground) ✔ 110
DELIVERY
FedEx Delivery Manager® ✔ ✔ ✔ ✔ ✔ ✔ ✔3 ✔ 107
FedEx® Delivery Signature Options ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 107
FedEx Home Delivery Convenient Delivery Options ✔ 108
Inside Delivery Charge ✔ ✔ ✔ ✔ 110
Reroute of Shipment ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 112
Saturday Delivery ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 113
PICKUP
Express On-Call Pickup Charge (Courier Pickup Charge) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 106
FedEx Ground® Alternate Address Pickup ✔ ✔ ✔ 108
FedEx Ground Automated Pickup Weekly Fee ✔ ✔ ✔ 108
Ground On-Call Pickup Charge ✔ ✔ ✔ 109
Ground Weekly Pickup Fee ✔ ✔ ✔ 110
Inside Pickup Charge ✔ ✔ ✔ ✔ ✔ 110
Pickup Charge (FedEx International Premium) ✔ 112
Return Pickup ✔ ✔ ✔ ✔ ✔ ✔ ✔ 113
Saturday Pickup ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 113
PROOF OF DELIVERY
Signature Proof of Delivery via FedEx Standard Overnight® Envelope ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 114
RETURNS
FedEx Email Return Label ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 107
FedEx ExpressTag® ✔ ✔ ✔ ✔ 107
FedEx Ground® Call Tag ✔ ✔ 108
FedEx Print Return Label ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 109
OTHER
Declared Value ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 104
Electronic Export Information Filing Fee ✔ ✔ ✔ ✔ ✔ ✔ 106
Extra Services Charge ✔ ✔ ✔ ✔ ✔ 107
FedEx International Controlled Export ✔ ✔ 109
FedEx On Demand Care ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 109
SenseAware® ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 114
1
For FedEx Express® U.S. import shipments, these fees vary depending on origin country or territory; however, each fee works the same as for U.S. export. Call
1.800.463.3339 and say “international services” for package service fees applicable from your origin country or territory, or 1.800.332.0807 for freight service fees.
2
Includes accessible and inaccessible dangerous goods, and dry ice. Availability varies by service. See Dangerous Goods on p. 103 for details.
3
The option to schedule your delivery (see p. 107) is not available for FedEx Ground.
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Your shipment may incur fees in addition to U.S. PACKAGE INTERNATIONAL PACKAGE EXPRESS FREIGHT PAGE
its base rate. This chart is an overview of SERVICES SERVICES SERVICES NO.
those fees plus other shipping information.
Economy® Freight
FedEx International
FedEx International
FedEx 2Day® A.M.
More information
Priority® Freight
FedEx Ground®
FedEx 2Day®
ADDITIONAL SHIPPING FEES
Additional Handling Surcharge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 100
Peak — Additional Handling Surcharge1 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 100
Additional Handling Surcharge — Non-stackable ✔ ✔ ✔ ✔ ✔ ✔ 101
Address Correction ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 101
Ancillary Clearance Service Fees ✔ ✔ ✔ ✔ ✔ ✔ ✔ 101
Broker Select Option Fee ✔ ✔ ✔ ✔ 103
Change of Air Waybill Charge ✔ 103
Delivery Area Surcharge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 104
Delivery Reattempt Charge ✔ ✔ ✔ ✔ 105
Duties and Taxes ✔ ✔ ✔ ✔ ✔ ✔ ✔ 106
Extended Service Area Delivery ✔ ✔ ✔ ✔ 106
Extended Service Area Pickup ✔ ✔ ✔ ✔ ✔ 106
Fuel Surcharge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 109
Ground Unauthorized Package Charge ✔ ✔ ✔ 110
Peak — Ground Unauthorized Package Charge1 ✔ ✔ ✔ 110
International Out-of-Delivery-Area Surcharge ✔ ✔ ✔ ✔ ✔ 110
International Out-of-Pickup-Area Surcharge ✔ ✔ ✔ ✔ ✔ 110
Metro Service Area Delivery ✔ ✔ ✔ ✔ 111
Metro Service Area Pickup ✔ ✔ ✔ ✔ ✔ 111
Missing or Invalid Account Number ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 111
Northern Canada Surcharge ✔ 112
Oversize Charge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 112
Peak — Oversize Charge1 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 112
Payer Rebilling ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 112
Peak Surcharge1 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 112
Residential Delivery Charge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 2 ✔2 ✔2 ✔ ✔ ✔ ✔ ✔ ✔2 ✔2 112
Peak — Residential Delivery Charge1 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 112
Residential Pickup Charge ✔ ✔ ✔ ✔ ✔ 113
Third Party Billing Surcharge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 114
OTHER SHIPPING INFORMATION
Currency Conversion
103
See
Delivery Reattempts pp. 121–129 for details on how dimensional weight may affect your rate, 105
guidelines
Dimensional Weight for tendering multiple-piece shipments, and other important FedEx
106
Minimum Billable Weight for FedEx Express® Packaging shipping information.
111
Multiple-Piece Shipments
111
1
Go to fedex.com/peak-surcharge for information on peak surcharges in effect, including applicable services, surcharge amounts, and effective dates.
2
For U.S. export services, the residential delivery charge applies only to shipments to Canada.
99 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
Your shipment may incur fees in addition to its base rate. The following are descriptions of those fees plus other shipping information. See the FedEx Express
Terms and Conditions and FedEx Ground Tariff for more information. See p. 67 for information on the fees that may apply to FedEx One Rate® shipments.
Separate fees apply for FedEx SameDay® and FedEx® International Next Flight. FedEx Express® shipments from the U.S. to Puerto Rico are assessed the same fees
that apply to FedEx Express shipments within the U.S., unless otherwise specified.
For FedEx Express U.S. import shipments, fees vary depending on origin country or territory; however, each fee works the same as for U.S. export. Call
1.800.463.3339 and say “international services” for package service fees applicable from your origin country or territory, or 1.800.332.0807 for freight service fees.
For FedEx Freight fee information, refer to the FXF 100 Series Rules Tariff.
U.S. Express Package Services = FedEx First Overnight,® FedEx Priority Overnight,® FedEx Standard Overnight,® FedEx 2Day® A.M., FedEx 2Day,® and FedEx Express Saver®
U.S. Ground Services = FedEx Ground® and FedEx Home Delivery®
International Express Package Services = FedEx International First,® FedEx International Priority,® and FedEx International Economy®
International Ground Service = FedEx International Ground®
U.S. Express Freight Services = FedEx First Overnight® Freight, FedEx 1Day® Freight, FedEx 2Day® Freight, and FedEx 3Day® Freight
International Express Freight Services = FedEx International Priority® Freight, FedEx International Economy® Freight, and FedEx International Premium®
Definition Applicable services Charges
Additional Handling Surcharge
Express Package and Ground Services U.S. Express Package Services, • $16 per package (dimension)
U.S. Ground Services, • $25.50 per package (weight)
A surcharge applies to any package that: International Ground Service • $14 per package (packaging)
(Dimension) International Express Package Services • $16 per shipment (dimension)
1) measures greater than 48 inches along its longest side; • $25.50 per shipment (weight)
2) measures greater than 30 inches along its second-longest side; • $14 per shipment (packaging)
3) measures greater than 105 inches in length and girth — the length and girth is U.S. Express Freight Services $195 per freight handling unit
length plus (two times the height) plus (two times the width);2
FedEx International Priority® Freight, $195 per shipment
(Weight) FedEx International Economy® Freight
4) • has an actual weight greater than 50 lbs. (U.S. Express Package Services,
U.S. Ground Services);
• has an actual weight greater than 70 lbs. (International Express Package Services,
International Ground Service);
(Packaging)
Is in non-standard packaging, including any package that:
5) is not fully encased in an outer shipping container;
6) is encased in an outer shipping container not made of corrugated fiberboard
(cardboard) materials, including but not limited to metal, wood, canvas, leather, hard
plastic, soft plastic (e.g., plastic bags), or expanded polystyrene foam (e.g., Styrofoam);
7) is encased in an outer shipping container covered in shrink wrap or stretch wrap;
8) is encased in a soft-sided pack (e.g., courier packs, poly bags, and bubble mailers)
that exceeds 18 inches along its longest side or 13 inches along its second-longest
side or 5 inches in height;
9) is cylindrical, including (without limitation) mailing tubes, cans, buckets, barrels,
drums, or pails;
10) is bound with metal, plastic or cloth banding, or has wheels, casters, handles, or
straps (including packages where the outer surface area is loosely wrapped, or
where the contents protrude outside the surface area); or
11) could become entangled in or cause damage to other packages or the FedEx
sortation system.
Package shape and dimensions may change during transit, which can affect the package’s
dimensional weight and surcharge eligibility. If the dimensions change during transit, FedEx
may make appropriate adjustments to the shipment charges at any time. For U.S. express
and ground services, this surcharge applies per piece even if multiple pieces are bundled in
a shipment. We reserve the right to assess additional handling charges for packages that
require special handling or that require FedEx to apply additional packaging during transit.
Express Freight Services
A surcharge applies to any freight handling unit that measures greater than 62 inches
along its longest side. For U.S. express freight services, this surcharge applies on a
per-freight-handling-unit basis even if multiple pieces of freight are bundled in a shipment.
We reserve the right to assess additional handling charges for freight and any freight
handling unit that require special handling during transit. 2
Effective January 18, 2021.
Address Correction
Express. If the shipper provides an incomplete or incorrect recipient address, we may U.S. Express Package Services, U.S. Ground $18 per correction
attempt to find the correct address and complete delivery. We may use the address included Services, International Express Package
in the shipper’s electronic shipment information to determine whether an address correction Services, International Ground Service,
is necessary. We will assess a shipping fee. For shipments receiving FedEx Express FedEx International Priority Freight,
Multiweight® pricing, the fee is $18 per package up to a maximum of $126 per shipment. FedEx International Economy Freight
Address correction is also required if the recipient phone number is omitted for a Rural
U.S. Express Freight Services $93 per correction
Delivery (RD) address or a Star Route Assignment (SRA) address in Alaska. If we are
unable to complete delivery, we are not liable for failing to meet our delivery commitment.
Within the U.S., we also will assess this fee if the address is a P.O. box number or P.O. box
ZIP code. For international shipments destined to a P.O. box address, we may assess the
fee if a valid telephone, fax, or telex number is not provided for the recipient.
For FedEx International Broker Select,® the address correction fee will apply if the broker’s
address is incomplete or incorrect on the air waybill or other shipping documentation. If
we cannot determine the correct address or cannot reach the broker, we may attempt to
contact the sender for address clarification or instructions to return the shipment. If we
are unable to complete delivery under these circumstances, we will not be liable for
failing to meet our delivery commitment.
Ground. If the shipper provides an incomplete, incorrect, or P.O. box recipient address, we
may attempt to determine the correct address, complete delivery, and notify the shipper of
the address correction. We may use the address included in the shipper’s electronic shipment
information to determine whether an address correction is necessary. We assess an
additional charge for delivery or attempted delivery to the corrected address. For shipments
receiving FedEx Ground Multiweight® pricing, the fee is $18 per package up to a maximum
of $54 per shipment. The money-back guarantee does not apply to these shipments, and we
are not liable for failing to complete delivery or meet our scheduled delivery time.
Note: Fees are per shipment unless otherwise noted. U.S. Bureau of Alcohol, Tobacco, Firearms $70
and Explosives Clearance
Clearance Entry Fee. When a shipment is processed as a brokerage-inclusive shipment International Ground Service
and FedEx Ground arranges for clearance services, a clearance entry fee is charged to
Clearance Entry Fees: U.S.-to-Canada Shipments
cover processes required to check the Commercial Invoice submitted with the shipment
and complete entry preparation procedures required by either U.S. Customs and Border Value for Duty (CAD$) Fee (CAD$)
Protection or the Canada Border Services Agency, including calculation of applicable $0–$40 $0
duties and taxes for each type of commodity included in the shipment. The clearance
entry fee is subject to all applicable Canadian taxes. The payer of duties and taxes is $40.01–$60 $15.45
billed for the clearance entry fee, which is added as an ancillary clearance service fee $60.01–$100 $19.30
to the duty-and-tax invoice.
$100.01–$150 $25.50
$150.01–$200 $29
$200.01–$500 $45.35
$500.01–$1,000 $50.75
$1,000.01–$1,600 $60.10
$1,600.01–$3,300 $70
$3,300.01-plus $70 plus $6.03 for each additional $1,000
Currency Conversion
FedEx Express customers who need their charges converted to a freely convertible International Express Package Services, For details on currency conversion, see
currency (other than U.S. dollars) will be billed using a daily conversion rate. Our source International Express Freight Services the Billing section in the FedEx Express
for the daily information is OANDA, an internet exchange rate service. International Terms and Conditions.
Dangerous Goods
Accessible Dangerous Goods. Certain dangerous goods must be accessible during FedEx First Overnight, • $115 per package (accessible)
transit. You can ship these accessible dangerous goods using FedEx First Overnight®, FedEx Priority Overnight • $54.50 per package (inaccessible)
FedEx Priority Overnight®, FedEx First Overnight® Freight, FedEx 1Day® Freight, FedEx • $6.15 per package (dry ice only)
International First® (U.S. inbound), FedEx International Priority, FedEx International
FedEx Standard Overnight®, FedEx 2Day® A.M., • $54.50 per package (inaccessible)
Economy (except to Puerto Rico), FedEx International Priority Freight, FedEx
FedEx 2Day®, FedEx Express Saver • $6.15 per package (dry ice only)
International Economy Freight (except to Puerto Rico), FedEx International Premium, and
FedEx International Express Freight® services. FedEx International First,2 • Greater of $171 per shipment or
FedEx International Priority, $0.93 per lb. (accessible)
Class 1.4 Explosives
FedEx International Economy • Greater of $85.50 per shipment or
Class 2.1 Flammable gas $0.47 per lb. (inaccessible)
Class 2.2 Non-flammable gas with a “cargo aircraft only” label • $ 6.15 per shipment, or $6.15 per
package for shipments to or from
Class 3 Flammable liquid Puerto Rico (dry ice only)
Class 4 Flammable solid, spontaneously combustible, dangerous when wet
FedEx First Overnight Freight, • Greater of $115 per shipment or
Class 5 Oxidizer and organic peroxide FedEx 1Day Freight $0.92 per lb. (accessible)
Class 8 Corrosive material • Greater of $53.50 per shipment or
$0.35 per lb. (inaccessible)
Inaccessible Dangerous Goods. You can ship the following dangerous goods
classifications via most FedEx Express® services. FedEx 2Day® Freight, FedEx 3Day® Freight reater of $53.50 per shipment or
G
$0.35 per lb. (inaccessible only)
Class 2.2 Non-flammable gas without a “cargo aircraft only” label
International Express Freight Services • Greater of $171 per shipment or
Class 6.1 Toxic
$0.93 per lb. (accessible)
Class 6.2 Infectious substances • Greater of $85.50 per shipment or
Class 7 Radioactive materials1 $0.47 per lb. (inaccessible)
Class 9 Miscellaneous dangerous goods Note: If a shipment contains both dry ice and dangerous goods (accessible or
inaccessible), only dangerous goods charges are assessed. The dry-ice surcharge
You cannot ship dangerous goods of any kind in the FedEx® 10kg Box or FedEx® 25kg Box is not assessed.
with the exception of permitted IATA Section II lithium batteries.
Shipments from the U.S. to Puerto Rico that contain dangerous goods or dry ice are
assessed the same fees that apply to shipments within the U.S.
1
lass 7 Radioactive materials cannot be shipped using FedEx First Overnight, FedEx First Overnight Freight, or FedEx International First.
C
2
For shipments outbound from the U.S., dry ice is the only category of dangerous goods that can be shipped via FedEx International First.
Delivery Reattempts
Express and Ground U.S. Nonresidential Shipments. FedEx Express and FedEx Express Services, Ground Services See the definition at left and the Pickup
Ground will reattempt delivery if: 1) no one at the recipient address or a neighboring and Delivery section in the FedEx
address is available to sign for the package and there is no signature release on file; or Express Terms and Conditions and
2) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient FedEx Ground Tariff for details.
is available to sign for the package.
Express and Ground U.S. Residential Shipments. FedEx Express, FedEx Ground, and
FedEx Home Delivery will reattempt delivery either automatically or upon request if:
1) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient
is available to sign for the package; or 2) we, at our sole discretion, determine the
package may not be released. Some exceptions apply. See the FedEx Express Terms
and Conditions and FedEx Ground Tariff for details.
Express Packages (International). For FedEx Express international packages, we
will reattempt delivery either automatically or upon request if: 1) no one at the recipient
address or a neighboring address is available to sign for the package and there is
no signature release on file; 2) the shipper has selected a FedEx Delivery Signature
Option and no eligible recipient is available to sign for the package; or 3) we, at our sole
discretion, determine the package may not be released. If delivery of a shipment to a
residential address (including a residence used as an office) cannot be completed on
the initial attempt, we may, at our sole discretion, either reattempt delivery, hold the
shipment until we contact the recipient for further delivery instructions, or both. After
three attempts to deliver and/or three attempts to notify the recipient, or five business
days from the date of shipment, whichever occurs first, the shipment may be considered
undeliverable.
Ground Packages (International). FedEx Ground will reattempt delivery if: 1) for
residential deliveries, no one at the recipient address or a neighboring address is
available to sign for the package and there is no signature release on file; 2) the shipper
has selected a FedEx Delivery Signature Option and no eligible recipient is available to
sign for the package; or 3) we, at our sole discretion, determine the package may not be
released. Some exceptions apply. See the FedEx Ground Tariff for details.
FedEx First Overnight and FedEx International First (U.S. Inbound). We may provide
three delivery attempts. For shipments that cannot be delivered on the first attempt by
the FedEx First Overnight or FedEx International First commitment time, we may
reattempt delivery by the FedEx Priority Overnight or FedEx International Priority
commitment time on the same day as the first attempted delivery. If necessary, a second
reattempt may occur by the FedEx Priority Overnight or FedEx International Priority
commitment time the following business day.
Express Freight. For more information, see Delivery Reattempt Charge above.
FedEx ExpressTag®
A charge applies in addition to shipping charges when we pick up the package for return FedEx Priority Overnight, FedEx Standard $6.45 per package
at your recipient’s location. Overnight, FedEx 2Day A.M., FedEx 2Day
Fuel Surcharge
We reserve the right to assess fuel and other surcharges on shipments, without notice. We Express Services, Ground Services, Go to fedex.com/en-us/shipping/
will determine the amount and duration of any such surcharges at our sole discretion. By U.S. Express Freight Services fuel-surcharge.html for updates
tendering your shipment to FedEx, you agree to pay the surcharges, as determined by FedEx. to the fuel surcharge.
For FedEx Express (excluding U.S. Express Freight Services), the fuel surcharge
percentage will be subject to adjustment using the U.S. Gulf Coast (USGC) spot price for
a gallon of kerosene-type jet fuel, as published by the U.S. Department of Energy. The
surcharge now in effect applies to all FedEx Express U.S., U.S. export, and U.S. import
shipments, except for FedEx International Express Freight and FedEx International
Airport-to-AirportSM shipments. The fuel surcharge for U.S. Domestic Express Freight
Services will be a charge per pound assessed on the rated weight of the shipment.2 The
charge per pound will be subject to weekly adjustment based on the weekly published
USGC spot price for a gallon of kerosene-type jet fuel.
For FedEx Ground, the fuel surcharge percentage will be subject to adjustment using the
National U.S. On-Highway Average price for a gallon of diesel fuel, as published by the
U.S. Department of Energy.
• Any package measuring more than 165 inches in length and girth combined.
• Any package weighing more than 150 lbs.
These packages are unauthorized and may be refused, returned to the shipper, or
disposed of by FedEx Ground. However, at FedEx Ground’s sole discretion, they may
be accepted and delivered. Rating will be based on the greater of the package’s actual
rounded weight or dimensional weight, subject to a 90-lb. minimum billable weight.
Package shape and dimensions may change during transit, which can affect the package’s
dimensional weight and surcharge eligibility. If the dimensions change during transit,
FedEx Ground may make appropriate adjustments to the shipment charges at any time.
Hazardous Materials
We assess a surcharge on each package containing hazardous materials. Materials FedEx Ground $39 per package
classified as Limited Quantity are the only hazardous materials you can ship via
FedEx Home Delivery, Limited Quantity only;
FedEx Home Delivery and FedEx International Ground (no surcharge applies for Limited
International Ground Service no charge applies
Quantity).
Multiple-Piece Shipments
For FedEx Express and FedEx Ground package services, you can ship multiple pieces U.S. Express Services, FedEx Express Multiweight rates
as a multiple-piece shipment if the pieces: 1) use the same service, bill-to instructions, International Express Services may apply. See pp. 60–61 (U.S.) and
packaging type, and delivery instructions (including FedEx Delivery Signature Options, p. 86 (Puerto Rico and international)
collect on delivery, FedEx Express Saturday pickup or delivery, Hold at Location, or FedEx for more details.
Home Delivery convenient delivery options); 2) move together on the same day from one
Ground Services FedEx Ground Multiweight rates are
sender to one recipient; and 3) meet all size, weight, and acceptance guidelines for the
available by contract only.
selected service. Individual packages in a multiple-piece shipment may have different
weights, dimensions, and declared value. Within the U.S. only, individual packages in a
multiple-piece shipment processed using FedEx electronic shipping solutions may contain
different designations of dangerous goods (for FedEx Express) or hazardous materials
(for FedEx Ground). All labeling requirements, guidelines, and restrictions apply. Each
individual piece or single handling unit must have an address label showing complete
sender and recipient addresses.
Multiple-piece shipments tendered as express freight must be palletized, stackable,
forkliftable, banded, and shrinkwrapped to form single freight handling units.
Once a multiple-piece shipment tendered via a U.S. package service reaches a total
shipment weight of 100 lbs. for FedEx Express (200 lbs. for FedEx Express Saver) or
200 lbs. for FedEx Ground (with contract-only FedEx Ground Multiweight rates), it is
rated based on price per package and price per total shipment weight. You are billed
the lower of the two rates. For FedEx Express, a 15-lb. average minimum package weight
for the shipment applies. For FedEx Ground, an average minimum package weight for
the shipment applies and varies by contract. FedEx Express international multiple-piece
shipments are billed based on total shipment weight. FedEx One Rate multiple-piece
shipments are not eligible for FedEx Express Multiweight pricing.
All FedEx electronic shipping solutions can create shipping labels for FedEx Express and
FedEx Ground multiple-piece shipments within the U.S., and will place a master tracking
number and package-count sequence and total on each label. A FedEx Express Package
US Airbill or FedEx Express Freight US Airbill can accept up to 999 pieces as a multiple-
piece shipment (except for shipments in FedEx® Envelope or FedEx 10kg Box and FedEx
25kg Box packaging).
Oversize Charge
An oversize charge applies to packages that exceed 96 inches in length or 130 inches U.S. Express Package Services, $105 per package
in length and girth. Rating will be based on the greater of the package’s actual rounded FedEx Ground, International Ground Service
weight or dimensional weight, subject to a 90-lb. minimum billable weight. FedEx Express
FedEx Home Delivery $130 per package
international shipments will not be subject to a 90-lb. minimum billable weight. For more
information about extra-large packages, see the Extra-Large Packages and the Package International Express Package Services $105 per shipment
Restrictions (Size and Weight) sections in the FedEx Express Terms and Conditions, and
the Package Restrictions (Size and Weight) section in the FedEx Ground Tariff.
Package shape and dimensions may change during transit, which can affect the
package’s dimensional weight and surcharge eligibility. If the dimensions change during
transit, FedEx may make appropriate adjustments to the shipment charges at any time.
Payer Rebilling
For every request to change the billing instructions for a shipment, we will assess a fee U.S. Express Package Services, $18 per shipment
to the payer in addition to shipping charges. International Express Package Services,
U.S. Express Freight Services
Peak Surcharge
During specified times of the year, the Peak Surcharge will apply to packages meeting Express Services, Ground Services Go to fedex.com/peak-surcharge for
the criteria and characteristics as determined by FedEx. information on peak surcharges in
effect, including applicable services,
surcharge amounts, and effective dates.
Reroute of Shipment
A shipping fee is billed to the account number specified on the FedEx airbill or shipping U.S. Express Package Services $18 per package
label for each rerouted package; it appears as an address correction on the invoice.
U.S. Express Freight Services $93 per shipment
Reroutes can include delivering to a different address in the same city or changing a
hold-at-location instruction to courier delivery. Only one reroute is allowed per package.
Any requested change to an address that is not a reroute or an address correction is a
new shipment, and new shipping charges will apply. For shipments receiving FedEx Express
Multiweight pricing, the fee is $18 per package up to a maximum of $126 per shipment.
Return Pickup
A charge applies for pickup of FedEx Print Return Label, FedEx Email Return Label and FedEx First Overnight, FedEx Priority $4 per package
FedEx Express Billable Stamp shipments. This charge does not apply if the package is Overnight, FedEx Standard Overnight,
dropped off at a FedEx shipping location or included in a regular scheduled pickup. FedEx 2Day A.M., FedEx 2Day,
U.S. Ground Services
Saturday Delivery
For U.S. package shipments, Saturday delivery is available with FedEx First Overnight, FedEx First Overnight, FedEx Priority $16 per package
FedEx Priority Overnight, and FedEx 2Day for an additional charge. Overnight, FedEx 2Day (charge is not
If FedEx does not deliver or attempt delivery on Saturday because the shipper or recipient applied to shipments rated as FedEx
requested a later delivery or informed FedEx that the recipient location is closed on Express Multiweight)
Saturday, a Saturday delivery fee will still be charged. If failure to deliver on a Saturday FedEx International Priority $16 per shipment
results from an unexcused service failure, the FedEx Money-Back Guarantee may apply.
FedEx First Overnight Freight, FedEx $210 per shipment
For details on the FedEx Money-Back Guarantee, see the Money-Back Guarantee Policy
1Day Freight, FedEx 2Day Freight,
section in the FedEx Express Terms and Conditions.
FedEx International Priority Freight
For U.S. express freight shipments, Saturday delivery is available to several U.S. markets
with FedEx First Overnight Freight, FedEx 1Day Freight, and FedEx 2Day Freight for
an additional charge. Hold at Location is not available with Saturday express freight
delivery. To determine if Saturday delivery is available to your destination, go to
fedex.com/en-us/shipping/freight/services.html and select “U.S. shipping resources”
to use the Service Area Locator, or call 1.800.332.0807.
For international shipments, Saturday delivery is available for an additional charge in
many of the countries served by FedEx International Priority. Saturday delivery also is
available for an additional charge to a limited number of Canadian postal codes via FedEx
International Priority Freight. In certain Far East and Middle East countries, Saturday
is a regular business day, and delivery is available at no extra charge via many FedEx
Express international services. U.S.-inbound delivery is available in major markets via
FedEx International Priority and FedEx International Priority Freight for an additional
charge. Call FedEx International Customer Service at 1.800.463.3339 (say “international
services”) for more information.
Saturday Pickup
Saturday pickup is available with FedEx First Overnight, FedEx Priority Overnight, FedEx U.S. Express Package Services $16 per package
Standard Overnight, FedEx 2Day A.M., FedEx 2Day, and FedEx Express Saver for an
FedEx International First, $16 per shipment
additional charge. The maximum Saturday pickup charge for FedEx Express U.S. package
FedEx International Priority
services is $112 per shipment. An additional charge also applies when you request
Saturday pickup for FedEx International First or FedEx International Priority shipments. U.S. Express Freight Services, $210 per shipment
To check availability, select Shipping Rates & Delivery Times from the Shipping tab at FedEx International Priority Freight,
fedex.com. Saturday pickup is not available with FedEx International Economy. FedEx International Economy Freight
For U.S. express freight shipments, Saturday pickup is available in several U.S. markets
with FedEx First Overnight Freight, FedEx 1Day Freight, FedEx 2Day Freight, and FedEx
3Day Freight for an additional charge. To determine if Saturday pickup is available at
your location, go to fedex.com/en-us/shipping/freight/services.html and select “U.S.
shipping resources” to use the Service Area Locator, select Shipping Rates & Delivery
Times from the Shipping tab at fedex.com, or call 1.800.332.0807.
For U.S. export express freight shipments, Saturday pickup is available in several U.S.
markets with FedEx International Priority Freight and FedEx International Economy Freight
for an additional charge. To check availability, select Shipping Rates & Delivery Times
from the Shipping tab at fedex.com. Call FedEx International Customer Service at
1.800.463.3339 (say “international services”) for more information.
Nontransportation fees
Definition Charges
Late Payment Fee
A late payment fee will be assessed on the total past-due balance of the invoice if 6% of total past-due invoice balance
payment is not received by FedEx by the invoice due date.
Review terms
FedEx Express Terms and Conditions 117
U.S. 117
International 132
FedEx Ground Tariff 149
FedEx SameDay® City Tariff 167
Learn more
FedExExpress,
FedEx Express,FedEx
FedExGround,
Ground and
and
FedEx SameDay City terms and conditions
View and download the FedEx Express Terms and Conditions,
the FedEx Ground Tariff, and the FedEx SameDay® City Tariff.
• FedEx Express: U.S.
• FedEx Express: International
• FedEx Ground Tariff
• FedEx SameDay City Tariff
Termsand
Terms andconditions
conditionsfor
forother
otherservices
services
View and download the FXF 100 Series Rules Tariff for FedEx
Freight, and the terms and conditions for other FedEx® services.
• FedEx International Premium® and
FedEx International Express Freight®
• FedEx® International Document Preparation
• FedEx International Controlled Export
• FedEx Freight
Contents
U.S. shipments
Definitions 118
Non-waiver 119
Account numbers 119
Alcoholic beverages 119
Animals, ornamental marine life (including live fish),
and animal carcasses 120
Billing 120
Cartage agents 121
Claims 122
Collect on delivery (C.O.D.) service 122
Credit terms 123
Dangerous goods 123
Data privacy 124
Declared value and limits of liability
(not insurance coverage) 124
Delivery Signature Options 125
Dimensional weight (volumetric weight) 125
Extra-large packages 125
Firearms 125
Fuel and other surcharges 125
Inspection of shipments and identification requirement 125
Liabilities not assumed 125
Limitations on legal actions 126
Money-back guarantee policy 127
Overweight packages 127
Package Consolidators (including FedEx Authorized
ShipCenter® locations, and FedEx ShipSite® locations
at Office Depot and OfficeMax) 127
Package restrictions (size and weight) 128
Packaging and marking 128
Perishables 128
Pharmaceuticals 128
Pickup and delivery 129
Plants and plant materials 129
Prohibited items 129
Proof of delivery 130
Rate quotations 130
Refusal or rejection of shipments 130
Return options 130
Routing and rerouting 130
Service areas 130
Signature releases 130
Tobacco and tobacco products 131
Undeliverable shipments 131
Warranties 131
For the most current updates to the FedEx Express Terms and Conditions,
please go to fedex.com/us/terms.
These FedEx Express Terms and Conditions, contained in the FedEx Service Guide, • Shippers may request FedEx One Rate® pricing for qualifying FedEx Express
supersede all previous terms and conditions, amendments, supplements, and other prior shipments as an alternative to FedEx Standard List Rates, Account-Specific Rates,
statements concerning the rates and conditions of FedEx Express® service to which these or FedEx Retail Rates. See the FedEx One Rate information in the Find Your Rate
terms and conditions apply. The contract of carriage as expressed in these terms and section of this Service Guide for details.
conditions constitutes the entire agreement between the parties and supersedes all For the most current information regarding areas served and delivery commitments,
previous agreements and understandings, whether oral or written, between the parties contact FedEx Customer Service at 1.800.463.3339.
or any agents, affiliates, or subcontractors thereof (including FedEx Office and Print
Services, Inc. and its agents, affiliates, and employees [“FedEx Office”]) with respect to Definitions
the subject matter hereof, and each party warrants that it has not relied and will not be “Account-Specific Rates” are the rates paid by FedEx account holders who have
relying upon any evaluation, representation, or advice from the other party, its agents, discounts applied to their account and who charge their shipping to their FedEx account.
affiliates, or subcontractors (including any agents, affiliates, or employees of FedEx Office)
“Airbill” means any shipping document, manifest, label, stamp, electronic entry, or
except representations expressly made in writing in these terms and conditions. The
similar item used to tender shipments to FedEx Express for transportation. Originals
downloadable version (PDF) of the FedEx Express Terms and Conditions at fedex.com on
must be used (photocopies are not accepted).
the date of shipment is controlling.
The FedEx Service Guide consists of the service information at fedex.com/ “Billable weight” and “chargeable weight” mean the weight used to calculate the rate. The
serviceguide and the overview of services in the downloadable FedEx Service Guide (U.S. billable weight and chargeable weight are the greater of actual or dimensional weight.
and U.S. export); U.S., U.S. export, U.S. import, and U.S. retail rates; these FedEx Express “Business day” means Monday through Friday except for the following holidays:
Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay City® Tariff. The Memorial Day New Year’s Day
FedEx Express Terms and Conditions and rates in this book and at fedex.com/serviceguide Independence Day Constitution Day (Puerto Rico only)
make up the contract of carriage under which your shipments are transported, unless Labor Day Good Friday (Puerto Rico only)
modified under a separate agreement. FedEx reserves the right to unilaterally modify, Thanksgiving Day Three Kings Day (Puerto Rico only)
amend, change, or supplement the FedEx Service Guide, including, but not limited to, Christmas Day
the rates, services, features of service, and these terms and conditions, without notice. Observation of holidays is subject to change. Refer to the holiday list at
Only an officer in the Legal Department of FedEx Corporation or successor positions may fedex.com/en-us/service-guide/holiday-schedule.html for details.
authorize a supplement to, or modification, change, or amendment of, the FedEx Service
Guide. No other agent or employee of FedEx, its affiliates, or subsidiaries, nor any other “Business delivery” means any delivery that is not a residential delivery.
person or party, is authorized to do so. This restriction in modification does not apply to “Commercial delivery” means any delivery that is not a residential delivery.
a modification applicable to a single customer and included in a FedEx Sales or FedEx “Consolidator” means any person, corporation, partnership, or other entity that is
Customer Automation agreement. To the extent a conflict exists between a FedEx Sales or independent from FedEx and derives income from the consolidation of the packages
FedEx Customer Automation agreement and these FedEx Express Terms and Conditions, of others for tender to us, including all FedEx Authorized ShipCenter® locations and
the FedEx Sales or FedEx Customer Automation agreement controls. entities who have executed a Packaging and Pricing Agreement, Package Consolidator
Any failure to enforce or apply a term, condition, or provision of the FedEx Service Agreement, or Packaging Agreement with FedEx.
Guide shall not constitute a waiver of that term, condition, or provision or otherwise
“Customer,” “sender,” or “shipper” means the person whose name is listed on the
impair our right to enforce or apply such a term, condition, or provision in the future.
airbill as the sender.
U.S. shipments “FedEx,” “FedEx Express,” “our,” “us,” and “we” refer to Federal Express Corporation
The following pages contain the FedEx Express Terms and Conditions applicable to the and its officers, employees, and agents (but does not include cartage agents).
transportation of any package, document, envelope, skid, container, or other item by FedEx “FedEx Express Freight” means FedEx First Overnight Freight, FedEx 1Day Freight,
Express U.S. Services (including FedEx SameDay®, FedEx First Overnight®, FedEx Priority FedEx 2Day Freight, and FedEx 3Day Freight unless the context requires otherwise.
Overnight®, FedEx Standard Overnight®, FedEx 2Day® A.M., FedEx 2Day®, FedEx Express “FedEx One Rate” is a pricing option for FedEx Express shipments that includes any
Saver®, FedEx SameDay® Freight, FedEx First Overnight® Freight, FedEx 1Day® Freight, applicable residential surcharges, delivery area surcharges, and fuel surcharge. FedEx
FedEx 2Day® Freight, and FedEx 3Day® Freight), including, but not limited to, any such items One Rate is subject to other charges including, but not limited to, on-call pickup, Saturday
tendered by customers utilizing FedEx electronic shipping systems, manifests, airbills, labels, delivery, FedEx Delivery Signature Options, additional declared value, and address or
shipping software, and stamps when shipping between points within the U.S., including account corrections. Shippers are required to use FedEx Express packaging and FedEx
Hawaii and Alaska. See the International Shipments section when shipping to or from Express U.S. shipping services (FedEx First Overnight, FedEx Priority Overnight, FedEx
international points, including points between Puerto Rico and the U.S. See the FedEx Standard Overnight, FedEx 2Day A.M., FedEx 2Day, and FedEx Express Saver). To qualify
Ground Tariff when shipping by FedEx Ground and the FedEx SameDay City Tariff when for FedEx One Rate pricing, FedEx envelopes must weigh 10 lbs. or less, and FedEx paks,
shipping by FedEx SameDay City. boxes, and tubes must weigh 50 lbs. or less.
If there is a conflict between these terms and conditions and the terms and
“Freight” means any single piece, skid, or freight handling unit with a chargeable weight
conditions on any FedEx airbill, manifest, stamp, shipping label, or other transit
greater than 150 lbs. Any fraction of a pound is rounded up to the next-higher pound.
documentation, the terms and conditions in the FedEx Service Guide, as amended,
modified, changed, or supplemented, will control. “Freight handling unit” means any piece, skid, pallet, carton, crate, or cargo that is
Rates and service quotations by our employees and agents are based upon unitized or bundled and individually identified with or without a forkliftable base.
information you provide, but final rates and service may vary based upon the shipment “Guide” or “Service Guide” means the FedEx Service Guide, as modified, amended,
actually tendered and the application of these terms and conditions. Rates quoted will or supplemented.
vary depending on whether (1) the shipper is a FedEx account holder and (2) the shipper
“In good credit standing” means: (1) that payment on the FedEx account is current;
has discounts applied to his or her account.
(2) the account is not in “cash-only” status; and, (3) for commercial or business accounts,
• Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx
the balance does not exceed the credit limit established by FedEx.
account, do not have discounts applied to their account, and if they charge their
shipping to their account. “Length” is the longest side of a package.
• Shippers will be quoted Account-Specific Rates if they have a valid FedEx “Overcharge” means a charge based on an incorrect rate; an incorrect special handling
account, have discounts applied to their account, and if they charge their shipping fee; billing a service other than the service selected for the package; billing based on
to their account. incorrect package or shipment weight; billing to the wrong account number; or any other
• Shippers will be quoted FedEx® Retail Rates for shipments originating in the U.S. billing, unrelated to a service failure, that results in an incorrect charge.
that are paid for by cash, check, or debit or credit card instead of being charged to
“Package” means any single parcel or piece with a chargeable weight of 150 lbs. or less.
a valid FedEx account.
(Definitions, cont.)
Any fraction of a pound is rounded up to the next-higher pound. Account numbers are issued by FedEx according to shipping location and are
“Proof of delivery” means electronically captured delivery information, which may include nontransferable. Account numbers are issued and used solely at the discretion of FedEx.
date, time, location, and signature information. FedEx may discontinue the use of accounts, in whole or in part, and terminate all or
particular accounts and account numbers at any time, for any reason, at its sole
“Recipient” means the person whose name is listed on the airbill as the recipient. discretion. Improper, illegal, or any other misuse of your FedEx account may also, at
“Reroute” means to deliver a shipment to an address different from that specified on the the sole discretion of FedEx, result in loss of discounts or termination of the account.
airbill, and includes a change: (1) from one street address to another in the same city and Improper, illegal, or other misuse includes, but is not limited to, ordering supplies for any
state; (2) from directions to Hold at Location to a request for delivery to another location; purpose other than shipping with FedEx, unauthorized consolidation of shipments owned
(3) from the delivery instructions on the airbill to a request to Hold at Location; or, (4) by different parties, or violations of the terms and conditions in this FedEx Service Guide.
from one Hold at Location address to another in the same city and state. Any requested If your account has been compromised or stolen, the account may be closed and you may
change to an address that is not a reroute or an address correction is a new shipment, and be issued a new account. However, you will be responsible for all valid charges on the
new shipping charges will apply. Note: Reroute does not apply to requests made by the closed account. Any supplies, materials, rights, or privileges that you acquire by holding a
recipient using FedEx Delivery Manager to request delivery to another address. See FedEx FedEx account number may not be used for any purpose other than shipping with FedEx,
Delivery Manager Terms in the fedex.com Terms of Use. and FedEx may seek damages against you for any improper, illegal, or other misuse of
“Residential delivery” means a shipment addressed to a home or private residence, your account. If your account is terminated, we reserve the right, at our sole discretion, to
including locations where a business is operated from the home, and/or a shipment in which deny your application for new or additional FedEx account numbers at any time in
the shipper has designated the delivery address as residential. the future. Except for Canada- and Puerto Rico-based accounts, international account
numbers may not be used for shipments between two points within the U.S. All charges
“Residential pickup” means a pickup from a home or private residence, including
will be billed and must be remitted in U.S. funds.
locations where a business is operated from the home.
Any individual or entity that uses the FedEx account or shipping discounts of another
“Retail Rates” apply to shipments originating in the U.S. that are paid for by cash, FedEx account holder without authorization will be charged Standard List Rates for
check, or debit or credit card instead of being charged to a valid FedEx account. all such shipments without prior notice. This includes all shipments, whether they are
“Return option” means FedEx Print Return Label, FedEx Email Return Label, FedEx classified as “Bill Sender,” “Bill Recipient,” or “Bill Third Party,” or any other method of
Express Billable Stamp, FedEx Express Prepaid Stamp, and FedEx ExpressTag. billing. Unauthorized use includes, but is not limited to, using the shipping discount of
another FedEx account holder without the knowledge and permission of both FedEx and
“Service failure” means delivery of your package 60 seconds or more after our
the account holder.
published delivery commitment for the FedEx® service for that package, except as
All requests for account numbers are subject to credit investigation and verification
otherwise described in these terms and conditions.
by our Credit Department and Customer Account Confirmation Department. FedEx utilizes
“Ship date” or “shipment date” is the date the shipment is tendered to FedEx. business credit reporting agencies, audited financial statements, Standard & Poor’s and
For shipments tendered at a FedEx location after the last pickup time, the ship date Moody’s bond ratings, and other sources as necessary, to determine eligibility for open
is the next business day. credit terms. FedEx does not offer consumer credit privileges. Any individual shipping
“Shipment” means one or more pieces, either packages or freight, moving on a for personal use must prepay the shipment charges or establish a FedEx account for
single airbill. billing directly to a major credit card. Stored-value cards or gift cards cannot be used
to open an account; however, such cards may be used for payment when tendering a
“Standard List Rates” are the rates paid by FedEx account holders who do not have
package at staffed FedEx shipping locations, and in conjunction with our credit card
discounts applied to their account and who charge their shipping to their FedEx account.
acceptance policy. If your FedEx account is billed directly to a credit card, you agree to
“Transportation charges” mean amounts assessed for movement of a shipment the following terms: (1) you authorize FedEx to initiate variable charges to the credit card
and does not include any other fees or charges that may be assessed under the FedEx to settle charges payable to FedEx; (2) you authorize FedEx to charge your card for any
Service Guide, including other transportation-related fees such as (but not limited to) unpaid amounts on your account; (3) you authorize the card issuer to pay any amounts
declared-value charges, special handling fees, customs duties and taxes, C.O.D. charges, associated with your account without requiring a signed receipt; (4) you agree to keep
and surcharges. your card information current (FedEx may receive updates on your card information
“Valid” as it relates to account numbers means a FedEx account number that has been from participating issuing banks and may update your account profile to avoid service
issued by FedEx and that is in good credit standing. disruptions); (5) you agree that FedEx shall have no liability for any insufficient funds
“You” or “your” means the shipper/sender, recipient and their agents, servants, or other charges incurred from attempts to charge and/or place holds on your card; and
employees, and any other person or entity having or claiming an interest in a shipment. (6) your agreement to these terms and conditions is to be accepted as authorization to
the card issuer to pay all amounts associated with your account.
Non-waiver The party to whom a FedEx account number is issued is liable for all charges to
the account, including those resulting from unauthorized use. The account holder is
Any failure by us to enforce or apply a term, condition, or provision of the FedEx Service
responsible for the safekeeping of the account number. The account number should be
Guide does not constitute a waiver of that term, condition, or provision and does not
released only to those authorized to ship on the account.
otherwise impair our right to enforce such term, condition, or provision.
Failure to keep your FedEx account current may result in your account being placed on
a cash-only status. Use of an account on cash-only status may result in your package being
Account numbers delayed, rejected, or returned until arrangements for payment are completed. If
All shipments originating in the U.S. and paid for with cash, check, or debit or credit card the account number to be billed is not valid, the shipment may be delayed until an
must be tendered at a staffed shipping location, and will be charged FedEx Retail Rates. alternative form of payment is secured. If a package is held or delivery is otherwise delayed
For transactions other than “Bill Sender,” “Bill Recipient” or “Bill Third Party,” you must pay because the account is not in good credit standing, you will not be entitled to a refund or credit
by cash (not accepted at all FedEx locations), check, money order, or credit card. Payment is of your transportation charges under the Service Failure Money-Back Guarantee Policy.
required when you give us your package. For “Bill Sender” and “Bill Third Party” transactions, You must use your FedEx account number to obtain any discount applicable to your
packages will not be accepted unless you provide a valid FedEx account number. For “Bill account. Use of your account number constitutes your agreement that all packages shipped by
Recipient” transactions, packages can be tendered without payment, but in order for the us shall be subject to these terms and conditions, as modified, amended, or supplemented.
package to be delivered, the recipient must provide a valid FedEx account number or FedEx may provide trade credit information on its account holders to credit bureaus.
pay with cash, check, or money order at time of delivery. If the recipient refuses to pay,
the package will be treated as undeliverable and the sender will be responsible for all
transportation charges and other fees, including all special handling fees.
Alcoholic beverages
Only licensed entities holding a state and federal license or retailers holding a state license
For customers utilizing our electronic systems, a valid FedEx account number is
may ship alcohol with FedEx. Consumers may not ship alcohol. Shippers must enter into an
required for “Bill Sender,” “Bill Recipient,” or “Bill Third Party” transactions.
approved FedEx Alcohol Shipping Agreement before shipping any alcohol with FedEx. For
more information, go to fedex.com/us/wine or contact your FedEx account executive.
A. Licensee to Licensee. FedEx will accept alcohol shipments (beer, wine, and spirits) the right to adjust discounts based on payment type.
when both the shipper and recipient are either licensed wholesalers, licensed dealers, F. For packages tendered for transportation with a FedEx Express Prepaid Stamp, FedEx
licensed distributors, licensed manufacturers, licensed retailers, or licensed importers, reserves the right to bill the customer for packages that are overweight or require special
subject to additional requirements and all applicable laws and regulations. Contact your handling. FedEx Express Prepaid Stamps are nonrefundable and nontransferable.
FedEx account executive for complete details. G. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX,
B. Licensee to Consumer. FedEx will accept wine shipments from licensed entities THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR AND AGREES TO PAY ALL
directly to consumers, subject to additional requirements and all applicable laws and CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES, IF THE RECIPIENT OR
regulations. Contact your FedEx account executive for complete details. Shipments of THIRD PARTY FAILS OR REFUSES TO PAY. For FedEx returns shipments, please see Return
beer or spirits to consumers are prohibited. Options.
H. Billing and Special Handling Fees:
Animals, ornamental marine life (including live fish), 1. A special handling fee will be charged when no account number appears on the
airbill or when an incomplete, inaccurate, or invalid account number appears on
and animal carcasses the airbill in “Bill Sender,” “Bill Recipient,” or “Bill Third Party” transactions. If a
A. FedEx Express does not accept live-animal shipments as part of its regular-scheduled “Bill Sender,” “Bill Recipient,” or “Bill Third Party” package is received without
service and does not transport household pets such as dogs, cats, birds, and hamsters. a FedEx account number, we will attempt to determine the correct account from
FedEx Express may accept certain shipments of live animals such as horses, livestock, our records and bill the account for all charges and fees, plus the special handling
and zoo animals (to and from zoo locations only) on an exception basis if approved and fee. Any applicable discount will apply. If, however, we cannot determine the
coordinated by the FedEx Animal Desk (call 1.800.405.9052). correct account, the transportation charges plus the special handling fee will be
If approved by FedEx, we may accept non-venomous reptiles, amphibians, live/ billed directly to the sender, and no discount will be allowed. See Rates in the
tropical fish, and beneficial insects on an exception basis under the following conditions: FedEx Service Guide for details.
1. Shipments must be from a business to a business (from a breeder to a pet store, 2. Payer Rebilling. A special handling fee will be charged to the sender for each
for example). request for a change to billing instructions for a package. We will accept
2. The shipper must have its packaging tested and pre-approved by FedEx Packaging
requests for change to billing instructions up to 90 days from the invoice date.
Design and Development for the type of animal being shipped. Call 1.800.633.7019 Requests for rebilling of transportation charges must be received via one
for assistance. It is the responsibility of the shipper to adequately package of the approved channels:
shipments for all temperature extremes and handling conditions. a. Submit your request through the Non-Pay option with Electronic Data
B. FedEx Express does not accept animal carcass shipments as part of its regular- Interchange (EDI) if you are a registered user; or
scheduled service. FedEx Express may accept certain shipments of animal heads and other b. Use our internet application FedEx Billing Online at fedex.com if you are
parts for taxidermy if properly packaged. a registered user; or
If approved by FedEx, we may accept animal carcasses, organs, and other parts on c. Submit your request via fedex.com/us/customersupport/email/express_
an exception basis under the following conditions: ground.html (select Billing/Invoicing as the category). Your request for a
1. Shipments must be approved by the FedEx Animal Desk (call 1.800.405.9052). rebill of transportation charges must include the current invoice number,
2. The shipper must have its packaging tested and pre-approved by FedEx the FedEx tracking number, amount, and the new FedEx account number
Packaging Design and Development for the type of animal carcass, organ, or that you want to rebill; or
part being shipped. Call 1.800.633.7019 for assistance. It is the responsibility of d. Submit the request via our automated interactive voice response system
the shipper to adequately package shipments for all temperature extremes and at 1.800.463.3339 (say “billing”). Your request for a rebill of transportation
handling conditions. charges must include your FedEx account number, if any, the current invoice
Exception: If the animal carcass, organ, or part meets the definition of an infectious number, the FedEx tracking number, and the new FedEx account number that
substance (UN 3373, Biological Substance Category B; UN 2814, Infectious Substances you want to rebill.
Affecting Humans; or UN 2900, Infectious Substances Affecting Animals) as defined by 3. A $20 special handling fee will be charged to you for any check or electronic
the International Air Transportation Association (IATA) Dangerous Goods Regulations, funds transfer that is dishonored for any reason.
then although approval from the FedEx Animal Desk is required, approval from FedEx I. Electronically captured data will be used for billing purposes in the event a billing
Packaging Design and Development is not required. Instead, the shipment must be copy of the airbill is not available at the time of billing.
offered per the current IATA Dangerous Goods Regulations, available at iata.org. Refer to J. Your payment must be accompanied by the remittance data that supports the
the Dangerous Goods section of these terms and conditions or call 1.800.463.3339 and payment. Remittance data must include the FedEx invoice number and the associated
say “dangerous goods” to connect to our Dangerous Goods/Hazardous Materials Hotline amount(s) being paid on the FedEx invoice.
for more information (outside the U.S. call 1.901.375.6806). 1. FedEx reserves the right to apply payments to the oldest invoices in instances in
Contact your FedEx account executive for details and additional requirements. which preferred remittance methods are not used and/or remittance details are
not provided with payment, or when there are outstanding on-account funds due
Billing to overpayments.
A. “Bill Sender” means charges will be billed to the sender. The sender’s FedEx account K. Payment at the airbill level or tracking-number level must be transmitted to FedEx via
number must appear on the airbill, and the account must be in good credit standing. The electronic data interchange (EDI) — see the EDI section below. Airbill or tracking number
sender may request an initial rebilling to another party, but all subsequent rebills will be must be provided with corresponding invoice number.
only to the sender. (See section H, Billing and Special Handling Fees.) Any customer not using EDI or FedEx Billing Online should mail payment and
B. “Bill Recipient” means charges will be billed to the recipient. (This is not C.O.D. service.) remittance to the address below corresponding to the billing address state:
The recipient’s FedEx account number must be provided on the airbill at the time of (By U.S. Postal Service)
shipment, or by the recipient at the time of delivery, and must be in good credit standing. For billing addresses in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, PR, RI,
If an account number in good credit standing is not provided, the recipient must pay for SC, VA, VT, or WV, mail payment and remittance detail to:
the shipment at the time of delivery. FedEx
C. “Bill Third Party” means charges will be billed to someone other than the sender or P.O. Box 371461
recipient. Charges for shipments within the U.S. may be billed only to a third party in the Pittsburgh, PA 15250-7461
U.S. In order to choose this billing option, the FedEx account number of the third party
must appear on the airbill at the time it is tendered and the account must be in good F or billing addresses in AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI,
credit standing. or WY, mail payment and remittance detail to:
D. We reserve the right to verify the method of payment for any shipment and to refuse FedEx
any shipment for which the method of payment cannot be verified. P.O. Box 94515
E. FedEx may consider payment type in determining pricing and discounts, and reserves Palatine, IL 60094-4515
(Billing, cont.)
F or billing addresses in AL, AR, FL, GA, LA, MS, OK, TN, or TX, mail payment and 5. FedEx is not obligated to refund any overcharge or pay any other obligation owed
remittance detail to: when your FedEx account is, or has been in the past, more than 60 days past due.
FedEx 6. If your account is more than 60 days past due, FedEx may, at its sole discretion,
P.O. Box 660481 apply any overcharge amounts or other overpayments it agrees are owed to you
Dallas, TX 75266-0481 against the oldest invoices.
7. You may request an invoice adjustment for reasons not related to a service
F or billing addresses in AZ, CA, HI, NV, OR, or UT, mail payment and remittance detail failure in the following ways:
to: a. Use our internet application FedEx Billing Online at fedex.com if you are a
FedEx registered user; or
P.O. Box 7221 b. Submit your request through the invoice adjustment feature at fedex.com; or
Pasadena, CA 91109-7321 c. Submit the request via fedex.com/us/customersupport/email/express_ground.
html (select Billing/Invoicing as the category). All adjustment requests must
( By FedEx services)
state the reason an adjustment or refund is warranted and must provide the
FedEx Lockbox 360353
following: the FedEx account number (if any); the FedEx tracking number; and
Room 154-0455
the date of shipment; or
500 Ross Street
d. Submit the request via our telephone invoice adjustment system at
Pittsburgh, PA 15262
1.800.463.3339 (say “billing”). If you choose to submit your request via the
L. If you receive invoices via EDI, your payment must be accompanied by electronic telephone invoice adjustment system, the request must state the reason an
remittance data that includes the associated: adjustment or refund is warranted and must provide the following: the FedEx
• Bill-to account number(s). account number (if any); the FedEx tracking number; and the date of shipment; or
• Invoice number(s). e. Send your request to:
• Tracking number(s). FedEx
• Amount(s) being paid. Revenue Services
For more information about EDI remittance, refer to the FedEx EDI Invoicing and Remittance 3965 Airways Boulevard
Overview guide at fedex.com/en-us/billing-online.html#electronic-data-interchange. Module G
Some invoice adjustment requests may also be transmitted electronically. Memphis, TN 38116
Payment for EDI invoices must be submitted electronically via electronic funds transfer A partial payment against an invoice is not considered a request for invoice
(EFT) or by sending a check payment to one of the following: adjustment or notice of a refund request.
(By FedEx services) 8. We will not be liable for any invoice adjustment unless you comply with the
FedEx ERS notice requirements described above. The filing of a lawsuit against us does
Attn: Box 371741 not constitute compliance with these notice provisions.
500 Ross Street For additional information or assistance regarding billing issues, contact Revenue
Room 154-0455 Services at 1.800.463.3339 (say “billing”), 7 a.m. to 6 p.m. (CST), Monday through Friday.
Pittsburgh, PA 15250-7741 O. Additional Taxes. If a federal value-added, consumption or similar tax is applicable to
Phone: 412.234.5494 your shipment, we reserve the right to add that amount to your shipping charges
without notice. We pay any applicable federal excise tax on the air transportation
(By U.S. Postal Service) portion of our service.
FedEx ERS P. The shipper and any other party who is liable for payment are responsible for all
P.O. Box 371741 reasonable costs incurred by FedEx in obtaining or attempting to obtain payment for
Pittsburgh, PA 15250-7741 services rendered by us. Such costs include, but are not limited to, attorneys’ fees,
M. If you are interested in or have questions regarding any of our invoicing or payment collection agency fees, interest, and court costs.
methods, contact your FedEx account executive or call Revenue Services at 1.800.463.3339 Q. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
(say “billing”), or access our internet application Manage My Account at fedex.com. to collect, any and all charges due and payable to us.
N. Invoice Adjustments/Overcharges: R. FedEx will charge for the category of service selected by the shipper, notwithstanding
1. We reserve the right to audit shipments to verify service selection, shipment any requests for a different delivery time or date, including but not limited to, requests
weight, and dimensions. Package shape and dimensions may change during made by the recipient using FedEx Delivery Manager.
transit, which can affect the package’s dimensional weight and surcharge
eligibility. If the service selected, weight entered, or dimensions entered are Cartage agents
incorrect or change during transit, we may make appropriate adjustments to the We provide pickup and delivery service to points within our primary service areas.
shipment charges at any time. Service outside our primary service areas may be provided through cartage agents.
2. Default Billing. Senders are solely responsible for (i) accurately completing all For more information, please call Customer Service at 1.800.463.3339 or Express Freight
sections of the airbill, (ii) accurately entering shipment information into any Customer Service at 1.800.332.0807.
electronic shipping device, and (iii) providing original shipping labels with a A. Our delivery commitment time and money-back guarantee policy apply only to the
unique tracking number for each package in a shipment. If you fail to provide portion of the transportation handled directly by us (see the Money-Back Guarantee Policy
or correctly enter this information and documentation, you will be billed and section). The delivery commitment time begins when the cartage agent tenders
agree to pay based on our estimate of the number of packages transported the shipment to us and ends when a shipment is available for pickup by you or a cartage
and either the dimensional weight at the time of billing or a standard default agent. Our tender of a shipment to a cartage agent constitutes delivery of the shipment by
weight-per-package estimate, both of which will be determined by us at our us for all purposes. Except as stated below for FedEx Express® Freight shipments, we are
sole discretion. If no service is marked, we will send your shipment via FedEx not responsible for service failures as a result of cartage agent pickups or deliveries.
Priority Overnight or FedEx 1Day Freight, whichever is applicable. B. For FedEx Express Freight shipments destined to extended service areas (H4, H5, H6)
3. Our money-back guarantee policy governs and is the exclusive remedy for and when FedEx arranges delivery by a cartage agent, our delivery commitment time and
requests for refunds or credits related to service failures. (See the Money-Back money-back guarantee policy apply to both the portion of the transportation handled
Guarantee Policy section for applicable notice provisions and other conditions.) directly by us and to the portion of the transportation handled by the cartage agent.
If the money-back guarantee is suspended or revoked, there is no remedy. (See the Money-Back Guarantee Policy section.) For FedEx Express Freight shipments
4. Requests for invoice adjustments due to an overcharge must be received within originating in extended service areas (H4, H5, H6, H7) the delivery commitment time
60 days after the original invoice date (or ship date if prepaid by cash, check, begins when the cartage agent tenders the shipment to FedEx.
money order, or credit card). C. For FedEx Express Freight shipments destined to H7 extended service areas, our
C. Your violation of any of the terms and conditions contained in the FedEx Express X. Our provision of packaging, advice, assistance, or guidance on the appropriate
Terms and Conditions, as amended or supplemented, or on an airbill, including, but not packaging of shipments unless such advice, assistance, or guidance has been approved in
limited to, the improper or insufficient packing, securing, marking, and addressing of writing by FedEx Packaging Design and Development and the writing expressly accepts
shipments, or use of an account number not in good credit standing, or failure to give liability in the event of a damaged shipment.
notices in the manner and time prescribed. Y. Failing to meet our delivery commitment for any shipments with an incomplete or
D. Perils of the air, public enemies, criminal acts of any person(s) or entities, including, but incorrect address. (See the Undeliverable Shipments section.)
not limited to, acts of terrorism, public authorities acting with actual or apparent authority, Z. Failing to deliver or not attempting to deliver a package within the delivery
authority of law, local disputes, civil commotion, hazards incident to a state of war, local or commitment time, if the shipper or recipient requested a later delivery or informed
national weather conditions, national or local disruptions in air or ground transportation FedEx that the recipient location is closed during the originally scheduled delivery time.
networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, AA. The failure to properly designate a delivery address as a Residential Delivery or
but not limited to, other carriers, vendors, or suppliers), labor disruptions or shortages Commercial Delivery, including delivery addresses that were processed through any
caused by pandemic conditions or other public health event or circumstances, natural address verification function or program.
disasters (earthquakes, floods, and hurricanes are examples of natural disasters), conditions BB. Failing to obtain the signature option requested for shipments using FedEx Delivery
that present a danger to our personnel, and disruption or failure of communication and Signature Options. (See the Delivery Signature Options section.)
information systems (including, but not limited to, our systems). CC. Any package where FedEx records do not reflect that the package was tendered
E. Our compliance or noncompliance with verbal or written delivery instructions from to FedEx by the shipper.
the sender, recipient or persons claiming to represent the shipper or recipient, including DD. The shipper’s failure to delete all shipments entered into a FedEx self-invoicing
requests made by the recipient, for delivery options using FedEx Delivery Manager. system, internet shipping device, or any other electronic shipping method used to ship
F. Our compliance or noncompliance with any request to intercept a shipment in transit, a package, when the shipment is not tendered to FedEx. If you fail to do so and seek a
or to prevent delivery. refund, credit, or invoice adjustment, you must comply with the notice provisions in Invoice
G. Damage or loss of articles packaged and sealed by the sender or by person(s) Adjustments/Overcharges in the Billing section. FedEx is not liable for any refund, credit,
acting at the sender’s direction, provided the seal is unbroken at the time of delivery, or adjustment unless you comply with those notice provisions.
the package retains its basic integrity, and the recipient accepts the shipment without EE. Damages indicated by any shockwatch, tiltmeter, or temperature instruments.
noting the damage on the delivery record. FF. Shipments released without obtaining a signature at residential addresses.
H. Erasure of data from or the loss or irretrievability of data stored on magnetic (See the Delivery Signature Options and Signature Releases sections.)
tapes, files, or other storage media, or erasure or damage of photographic images or GG. Shipments released without obtaining a signature at nonresidential addresses
soundtracks from exposed film. when release has been authorized by the shipper or recipient. (See the Delivery Signature
I. The loss of any personal or financial information including, but not limited to, social Options section.)
security numbers, dates of birth, driver’s license numbers, credit card numbers, and HH. Loss or damage to alcohol shipments unless an approved packaging type is used
financial account information. or FedEx Packaging Design and Development has preapproved your packaging prior to
J. Our inability to provide a copy of the delivery record or a copy of the signature shipment. See the Alcoholic Beverages section for further information.
obtained at delivery. II. Dangerous-goods shipments that the shipper did not properly declare, including
K. Our failure to honor package-orientation graphics (e.g., “up” arrows, “this end up” proper documentation, markings, labels, and packaging. FedEx Express will not pay a
markings), “fragile” labels, or other special directions concerning packages. claim on undeclared or hidden dangerous goods and the FedEx Money-Back Guarantee
L. Your failure to ship goods in packaging approved by us prior to shipment where such does not apply.
prior approval is recommended or required. JJ. FedEx will not be liable for the failure to provide any services or service options
M. The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes, where our records do not reflect that the services or service options were selected by the
light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for shipper.
specimens, and glass containers such as those used in laboratory test environments. KK. Your use of FedEx customer automation systems or software versions that are
N. Your use of an incomplete, inaccurate, or invalid FedEx account number or your no longer supported by FedEx, or your failure to update or upgrade FedEx customer
failure to provide a valid FedEx account number in good credit standing in the billing automation hardware or software as provided or directed by FedEx from time to time.
instructions on shipping documentation.
O. Our failure to notify you of any delay, loss, or damage in connection with your Limitations on legal actions
shipment or any inaccuracy in such notice. Any right you might have to damages, refunds, credits, recovery of reliance interests,
P. Performance of any services will not constitute FedEx as the shipper’s or anyone’s disgorgement, restitution, injunctive relief, declaratory relief, or any other legal or
agent for any purpose. equitable relief whatsoever against us under any cause of action arising from the
Q. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other transportation of any package pursuant to the FedEx Service Guide shall be extinguished
items when not enclosed in outer packaging, or other general shipping containers caused unless you file an action within one year from the date of delivery of the shipment or
by adhesive labels, soiling, or marking incidental to transportation. from the date on which the shipment should have been delivered.
R. The shipment of perishables, unless shipped in accordance with the Perishables Any right that you might have to damages, refunds, credits, recovery of reliance interests,
section of these terms and conditions. disgorgement, restitution, injunctive relief, declaratory relief, or any other legal or equitable
S. The shipper’s failure to provide accurate delivery address information. relief whatsoever against us under any cause of action arising from the transportation of any
T. Shipments of any plants and plant materials, ostrich or emu eggs, or live fish. package pursuant to the FedEx Service Guide shall be extinguished unless you first comply
U. The shipment of any alcoholic beverages or firearms if you fail to comply with the with all applicable notice periods and requirements in these terms and conditions including,
applicable terms and conditions. but not limited to, the periods and requirements for providing notice under the Billing, Claims,
V. Damage to computers, or any components thereof, or any electronic equipment when and Money-Back Guarantee Policy sections. You and we understand that timely and complete
shipped in any packaging other than: compliance with such notice periods and requirements is a contractual condition precedent
1. The manufacturer’s original packaging, which is undamaged and has retained a to your right to any relief whatsoever, and you must plead compliance with those conditions
good, rigid condition. precedent on the face of any complaint that you file against us. You and we agree that FedEx
2. Packaging that is in accordance with the FedEx packaging guidelines available cannot be considered to have breached any obligation to you unless or until we wrongfully
online at fedex.com/packaging. deny a claim submitted to us pursuant to the notice periods and requirements contained in
3. FedEx laptop packaging, for shipments of laptop computers. these terms and conditions. Finally, you and we agree that you will comply with applicable
4. FedEx small electronic device packaging, for shipments of cell phones, handheld notice periods and requirements even if you believe that such compliance will not result in relief
computers, MP3 players, and similar items. from us or if you lack knowledge regarding whether such compliance will result in relief from us.
5. FedEx tablet packaging, for shipments of tablet computers. You agree that you will not sue us as a class plaintiff or class representative, join as
W. Any shipment containing a prohibited item. (See the Prohibited Items section.) a class member, or participate as an adverse party in any way in a class-action lawsuit
(Perishables, cont.)
Pickup and delivery Live Fish), and Animal Carcasses section. (Edible seafood, such as live lobsters,
crabs, or other types of fish and shellfish for human consumption, is acceptable,
A. We do not offer a restricted-delivery service and may deliver to someone other than
provided the shipper is in compliance with all local, state, and federal laws.)
the person or entity named as the recipient. We also may make an indirect delivery. Indirect
c. Animal carcasses, except as provided in the Animals, Ornamental Marine Life
delivery is a completed delivery to an address or location other than the address on the
(Including Live Fish), and Animal Carcasses section. (This restriction does not apply
airbill and includes shipments delivered via Indirect Signature Required service. Packages
to properly packaged meat or poultry products intended for human consumption.)
cannot be delivered to P.O. boxes or P.O. box ZIP codes. Package addresses must include
d. Human corpses, human body parts, human embryos, or cremated or disinterred
the complete street address and ZIP code of the recipient.
human remains.
B. If our first delivery attempt of a shipment to a non-residential address is unsuccessful,
e. Shipments that require us to obtain a local, state, or federal license for their
we may make two additional attempts on the following two consecutive business days. If a
transportation.
package still cannot be delivered, we may hold it for two additional business days and may
f. Shipments that may cause damage or delay to equipment, personnel, or
research its status with the sender, recipient, or both, and receive further instruction. After
other shipments.
that time, we will return it to the sender as undeliverable.
g. Items resembling a bomb, hand grenade, or other explosive device, except as
C. Shipments to hotels, hospitals, government offices or installations, university
provided in the Dangerous Goods section. This includes, but is not limited to, inert
campuses, or other facilities that utilize a mailroom or other central receiving area will be
products such as novelty items, training aids, and works of art.
delivered to the central receiving area, unless otherwise authorized and approved by FedEx.
h. Bump fire stocks and other rapid-fire trigger activators.
D. Any person scheduling a pickup other than the sender must provide a FedEx account
i. Ghost guns and other firearms not containing a serial number.
number in good credit standing; otherwise, the pickup must be scheduled by the sender.
j. Any firearm or other weapon manufactured using a 3-D printing machine.
We require a minimum of two hours from the time the shipment(s) will be ready to make the
k. 3-D printing machines designed, or that function exclusively, to manufacture
pickup. (Contact FedEx Customer Service for the specific lead times required.) Repeated pickup
firearms.
attempts without packages being ready may result in the cancellation of pickup privileges.
l. Lottery tickets and gambling devices where prohibited by law.
E. Proof of pickup is available upon request. You must provide the pickup number
m. Hazardous waste. This includes, but is not limited to, used hypodermic needles or
or FedEx tracking number (also known as the airbill number). We will not provide proof of
syringes transported for sterilization, recycling, disposal, or for any other
pickup unless you provide this information.
purpose, or other medical waste.
F. At our sole discretion, we may refuse to pick up or deliver a shipment (package or
n. Packages that are wet, leaking, or emit an odor of any kind.
freight), or use alternative pickup or delivery arrangements, to maintain the safety of our
o. Live insects.
employees and in cases in which we believe that our services may be used in violation of
p. Shipments or commodities that are prohibited by applicable local, state, or
local, state, or federal laws.
federal law.
G. Additional charges may apply for late-hours, weekend, or holiday pickup and delivery.
q. Counterfeit goods, including, but not limited to, goods under a trademark that
H. Pickup and delivery may not be available in all areas.
is identical to or substantially indistinguishable from a registered trademark,
I. A return pickup surcharge applies for FedEx Print Return Label, FedEx Email Return
without the approval or oversight of the registered trademark owner (also
Label, and FedEx Express Billable Stamp shipments.
commonly referred to as “fake goods” or “knock-offs”).
J. In order to facilitate delivery or release of a shipment, FedEx may, at its sole discretion,
r. Tobacco and tobacco products, including but not limited to cigarettes, cigars,
contact the recipient to obtain delivery instructions, or to notify them that a delivery is
loose tobacco, smokeless tobacco, hookah, or shisha.
scheduled, that a delivery has been completed, or that a shipment is available for pickup
s. Electronic cigarettes and their component parts, any other similar device that
at a Hold at Location facility. FedEx may also accept requests for delivery options from a
relies on vaporization or aerosolization, and any noncombustible liquid or gel,
recipient using FedEx Delivery Manager.
regardless of the presence of nicotine, that can be used with any such device.
K. At its discretion, FedEx may not deliver or attempt delivery within the delivery
(Effective March 1, 2021)
commitment time of the service requested, if the shipper or recipient requested a later
t. Marijuana, as defined by U.S. federal law, 21 U.S.C. 802(16), including marijuana
delivery or informed FedEx that the recipient is closed during the delivery commitment
intended for recreational or medicinal use and marijuana-derived cannabidiol
time. In this situation, charges will be assessed based on the service initially selected by
(“CBD”); any product with a delta-9-tetrahydrocannabinol (“THC”) concentration
the shipper. The shipper or payer is responsible for communicating with the recipient
of more than 0.3% on a dry weight basis, except as set out in 21 CFR 1308.35; and
regarding requested later delivery times and is responsible for knowing the days and
synthetic cannabinoids.
times that the recipient location can accept FedEx deliveries.
u. Raw or unrefined hemp plants, or their subparts (including, but not limited to, hemp
L. If a shipper tenders packages that substantially exceed the number, type, size, and/
stalks, hemp leaves, hemp flowers, and hemp seeds), except as set out in 21 CFR
or weight of packages tendered on average for the location by the shipper throughout
1308.35.
the year, FedEx may accept such packages but, at its sole discretion, suspend the FedEx
v. Any substance that has not been approved for a medical use by the U.S. Food and
Money-Back Guarantee, if applicable, or adjust commitment times.
Drug Administration and also has been listed as a Drug or Chemical of Concern
M. We reserve the right to assess a Residential Delivery surcharge on any shipment by the U.S. Drug Enforcement Administration, including, but not limited to, kratom
delivered to a home or private residence, including locations where a business is and Salvia divinorum.
operated from a home, or on any shipment in which the shipper has designated the w. Waste or garbage for disposal.
delivery address as a residence, including shipments where the delivery location has been x. These additional items are prohibited by FedEx SameDay and FedEx SameDay
designated as Residential Delivery in error. Freight:
– Alcoholic beverages.
Plants and plant materials – Dangerous goods, including Common Fireworks (Division 1.4 explosives). The
You must ship plants and plant materials, including seedlings, plant plugs, and cut following dangerous goods are accepted for shipment: dry ice and Biological
flowers, in accordance with applicable local, state, and federal laws. Packages containing Substance, Category B (UN 3373).
these items may be inspected by government agencies, which may result in a delay in – Firearms.
delivery or seizure by government inspectors. FedEx Express is not liable or responsible – Live animals, regardless of any approval as provided in the Animals, Ornamental
for damage, refunds, or credits resulting from such delays or seizures. (See the Liabilities Marine Life (Including Live Fish), and Animal Carcasses section. Edible seafood is
Not Assumed and Money-Back Guarantee Policy sections.) See guidelines on packaging accepted; see (b) above.
specific commodities at fedex.com/packaging. – Plants and plant materials.
Notwithstanding any other provision of the FedEx Service Guide, we are not liable for
Prohibited items delay of, loss of, or damage to a shipment of any prohibited item. The shipper agrees to
You are prohibited from tendering the following items for shipment, and you agree not to do so: indemnify FedEx for any and all costs, fees, and expenses FedEx incurs as a result of the
a. Cash and currency. shipper’s violation of any local, state, or federal laws or regulations or from tendering any
b. Live animals, except as provided in the Animals, Ornamental Marine Life (Including prohibited item for shipment.
Proof of delivery FOR FEDEX RETURNS, NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT
ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN SHIPMENT TRANSACTION
A. We will, when available, provide proof-of-delivery information for packages delivered
WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL
within our primary service areas when requested by the sender, recipient or third-party
CHARGES AND PICKUP FEES, INCLUDING ANY SPECIAL HANDLING FEES, REGARDLESS
payer within 18 months of the shipping date. We assume no liability for our inability
OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY
to provide a record of the proof of delivery. We assume no liability for our inability to
FAILS OR REFUSES TO PAY.
provide documentation of the proof-of-delivery phone call for FedEx SameDay service.
B. When available, we may also provide an image of the signature proof of delivery online
at fedex.com. We will, when available and when requested by the sender, recipient, or Routing and rerouting
third-party payer, provide an image of the recipient’s signature along with other delivery FedEx may accept a request to reroute a shipment subject to the following conditions:
information that is available in electronic form. The signature proof of delivery is available 1. A special handling charge will be billed to the account number specified on the
online at fedex.com or via FedEx Ship Manager software or electronic data interchange FedEx airbill for each rerouted package, and it will appear as an address correction
(EDI). If requested, we will send to the shipper, recipient, or third party a copy of the on the invoice. This charge will not be applied when a package is changed to Hold
signature proof of delivery via fax, or via FedEx Standard Overnight Envelope for a special at Location and the FedEx location is in the same city as the
handling fee (see Rates in the FedEx Service Guide for details). city on the airbill. Otherwise, the special handling charges will apply. See Rates in
C. For FedEx SameDay service, we will, if requested, phone the shipper to provide the the FedEx Service Guide for details.
time of delivery and name of the person who received the delivery. Two attempts are 2. To reroute a shipment, the sender must call 1.800.463.3339 and provide us with
made to contact the shipper within two hours of delivery. If unsuccessful, FedEx has no a FedEx account number, the FedEx tracking number, the new destination, and a
further obligation to the customer with respect to proof of performance. valid contact telephone number for the recipient. A reroute to Hold at Location
can also be requested through fedex.com.
Rate quotations 3. We may not honor a reroute request from the recipient other than to Hold at
Location within the original destination city.
Rates and service quotations provided to you by FedEx, including but not limited to, rates
4. Our money-back guarantee policy does not apply to shipments that are rerouted.
and service quotations provided by our employees, agents, interactive voice response
We have no liability or any remedy for service failure for these shipments.
systems and customer automation platforms are estimates and will be based upon
5. Only one reroute will be allowed per package.
information provided by you, but final rates and service charges may vary from the quotes
6. We may require photo identification of the person authorized to pick up the package.
based upon the characteristics of the shipment actually tendered to us and the application
7. FedEx may not reroute shipments when Adult Signature Required has been
of these terms and conditions. Any conflict or inconsistency between the FedEx Service
selected or applied as a delivery signature option.
Guide and other written or oral statements or quotes (except those found in a FedEx Sales
8. Dangerous goods may not be rerouted to an address other than the original
or FedEx Express Customer Automation agreement) concerning the rates, features of
intended-recipient’s address provided by the shipper, unless dry ice is the only
service, and terms and conditions applicable to FedEx Express service will be controlled
type of dangerous goods contained in the shipment. (Note: All dangerous goods
by the FedEx Service Guide, as modified, amended, changed, or supplemented. We are
shipments may be made available as hold for pickup at permissible locations or be
not liable for, nor will any adjustment, refund, or credit of any kind be made, as a result
returned to the sender.)
of any discrepancy in any rate or service quotation made prior to tender of the shipment
9. Any requested change to an address that is not a reroute or an address
and the rates, and other charges that we invoice to you. Rates quoted will vary depending
correction is a new shipment, and new shipping charges will apply.
on whether (1) the shipper is a FedEx account holder and (2) the shipper has discounts
We will determine the routing of all shipments, including the mode of transportation
applied to his or her account.
used, and may use air transportation, ground transportation, or any combination thereof
• Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx
in providing our services. We reserve the right to divert any shipment (including use of
account, do not have discounts applied to their account, and if they charge their
other carriers) in order to facilitate its delivery.
shipping to their account.
Note: This section does not apply to requests made by the recipient using FedEx
• Shippers will be quoted Account-Specific Rates if they have a valid FedEx
Delivery Manager to request delivery to another address. See FedEx Delivery Manager
account, have discounts applied to their account, and if they charge their shipping
Terms in the fedex.com Terms of Use.
to their account.
• Shippers will be quoted FedEx Retail Rates for shipments originating in the U.S.
that are paid for by cash, check, or debit or credit card instead of being charged to Service areas
a valid FedEx account. Service areas are subject to change without notice. For current service area information
• Shippers may request FedEx One Rate pricing for qualifying FedEx Express on selected ZIP codes, please call 1.800.463.3339.
shipments as an alternative to FedEx Standard List Rates, Account-Specific
Rates, or FedEx Retail Rates. See the FedEx One Rate information in the Find Signature releases
Your Rate section of this Service Guide for details. A. Shipments with a declared value of less than US$500 may be delivered and released
without obtaining a signature when the sender has authorized a release or, at our sole
Refusal or rejection of shipments option, upon oral or written instruction from the sender or recipient. A shipment may also
We reserve the right to refuse, hold, or return any shipment and may do so at our sole be released without a signature if the recipient has provided authorization by signing the
discretion and without liability to us. We will execute that right when (but not limited Release Delivery Authorization and Indemnification Agreement for Recipients (obtained
to cases in which): (1) the shipment may cause damage or delay to other shipments, through your local FedEx Ship Center or your FedEx account executive) or online using
property, or personnel; (2) the shipment is likely to sustain damage or loss in transit because FedEx Delivery Manager. We may authorize shipments released without signature to those
of improper or unacceptable packaging or otherwise; (3) the shipment contains any with accounts in good credit standing and to those who otherwise have established a
prohibited items; (4) the account of the person or entity responsible for payment is not in satisfactory payment history. We also reserve the right to release packages at residential
good credit standing; (5) when acceptance of the shipment may jeopardize our ability to delivery locations without obtaining a signature, provided that none of the restrictions
provide service to other customers; or (6) when FedEx is unable to validate the identity of below apply.
the shipper. We have no liability whatsoever for refusal or rejection of shipments. B. At our sole discretion, some shipments may not be released without a delivery
signature even when release is authorized, including, but not limited to:
Return options 1. Bill-recipient shipments when the recipient’s FedEx account is not in good credit
standing or is not indicated on the airbill.
FedEx Express return options are subject to all other terms and conditions provided in
2. Damaged shipments.
the FedEx Express claims regulations, and as a whole, these terms and conditions. The
3. Dangerous goods shipments, except those with dry ice as the only dangerous
contents of a return shipment are subject to the same restrictions and prohibited-item
goods in the shipment.
limitations as the original shipment. 4. Firearms.
Undeliverable shipments
An undeliverable shipment is one that cannot be delivered for reasons that include,
but are not limited to, any of the following:
• The recipient refuses to pay for a bill-recipient shipment.
• The recipient of a Hold at Location shipment cannot be contacted or the recipient
fails to retrieve the shipment.
• The recipient refuses to accept the shipment prior to, during, or after delivery.
• The recipient’s delivery address cannot be located.
• The shipment was addressed to an area not served by FedEx.
• The shipment’s contents or packaging are damaged to the point that rewrapping
is not possible.
• The shipment would likely cause damage or delay to other shipments or property
or injury to personnel.
• The shipment contains prohibited items.
• The recipient’s place of business is closed.
• No appropriate person was available to accept the shipment at a delivery location
on the initial delivery attempt or reattempts.
• The shipment was improperly packaged.
A. At our sole discretion, we may contact the sender for instructions on returning or
otherwise disposing of the shipment. If the sender requests return, it will travel by FedEx
2Day, FedEx Express Saver, or FedEx Priority Overnight (shipping will be charged to the
sender). The charges associated with the original shipment remain due and payable within
15 days from the invoice date. If a package is marked “Bill Recipient” and is refused or
returned to the sender, the billing is automatically changed to “Bill Sender.”
B. Package shipments will be returned via FedEx Express Saver service at the shipper’s
expense unless contrary instructions are received from the shipper after five business days
from the initial delivery attempt. However, nonfreight package shipments will be returned
via FedEx Priority Overnight service at no additional charge if the shipment is undeliverable
because of a service failure or damage to the shipment caused by FedEx.
If the shipment is undeliverable for any other reason, all return charges and fees will be
assessed to the original shipper, along with the original transportation charges and fees.
C. If a FedEx Express Freight shipment is marked “Bill Recipient” and is refused or
returned to the sender, the billing is automatically changed to “Bill Sender.”
All FedEx Express Freight shipments will be returned via FedEx 3Day Freight. The
freight shipment will be returned at no additional charge if the freight shipment is
undeliverable because of a service failure. If the shipper requests return via another
service, our regular rates will apply. If the freight shipment is undeliverable because of
a non-service-failure reason, all return charges and fees will be assessed to the original
shipper, along with the original transportation charges and fees.
Our money-back guarantee policy does not apply to undeliverable or returned
shipments.
D. Dangerous goods shipments will only be returned via FedEx Dangerous Goods Service
or other appropriate means. A dangerous goods special handling fee applies. The shipper
must supply a completed return airbill and all other required documentation.
E. FedEx reserves the right, at its sole discretion, and without notice, to sell, destroy,
or otherwise dispose of undeliverable shipments. By tendering a shipment, the shipper
These FedEx Express Terms and Conditions, which are a part of the FedEx Service Guide, are published periodically by FedEx Corporate Services, Inc., on behalf of Federal Express Corporation and its
subsidiaries and affiliates for the exclusive use of their customers and employees. The FedEx Service Guide contains currently effective retail rates under which packages, documents, skids, and containers
are accepted for carriage. The most current FedEx Service Guide, available on fedex.com, and any amendments, addendums, or supplements supersede all previous FedEx Service Guides and other prior
statements concerning the rates and conditions of FedEx service to which it applies.
© 2021 FedEx. All rights reserved.
No part of these FedEx Express Terms and Conditions may be reproduced in any form or by any process without permission in writing from FedEx.
Contents
International shipments (U.S. edition)
Definitions 133
Non-waiver 134
Account numbers 134
Alcoholic beverages 135
Billing 135
Carriage under international conventions 137
Cartage agents 137
Claims 137
Collect on delivery (C.O.D.) service 137
Credit terms 138
Customs clearance 138
Dangerous goods 138
Data privacy 139
Declared value for carriage and limits of liability
(not insurance coverage) 139
Delivery Signature Options 140
Dimensional weight (volumetric weight) 141
Duties and taxes 141
Export control laws 141
Extra-large packages 142
Fuel and other surcharges 142
Inspection of shipments and identification requirement 142
Liabilities not assumed 142
Limitations on legal actions 143
Live animals 143
Money-back guarantee policy 143
Package Consolidators (including FedEx Authorized
ShipCenter® locations, and FedEx ShipSite® locations
at Office Depot and OfficeMax) 144
Package tracking/tracing 144
Packaging and marking 144
Perishables 145
Pharmaceuticals 145
Pickup and delivery 145
Post office box addresses 146
Prohibited items 146
Proof of performance (verbal) 147
Proof of performance (written) 147
Rate quotations 147
Refusal or rejection of shipments 147
Restrictions 147
Return and import shipping options 147
Routing and rerouting 147
Tobacco and tobacco products 147
Undeliverable shipments 148
Warranties 148
For the most current updates to the FedEx Express Terms and Conditions,
please go to fedex.com/us/terms.
132 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
These FedEx Express Terms and Conditions, contained in the FedEx Service Guide, • Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx
supersede all previous terms and conditions, amendments, supplements, and other prior account, do not have discounts applied to their account and if they charge their
statements concerning the rates and conditions of FedEx Express® service to which these shipping to their account.
terms and conditions apply. The contract of carriage as expressed in these terms and • Shippers will be quoted Account-Specific Rates if they have a valid FedEx account,
conditions constitutes the entire agreement between the parties and supersedes all previous have discounts applied to their account and if they charge their shipping to their
agreements and understandings, whether oral or written, between the parties or any agents, account.
affiliates, or subcontractors thereof (including FedEx Office and Print Services, Inc. and its • Shippers will be quoted FedEx Retail Rates for shipments originating in the U.S.
agents, affiliates, and employees [“FedEx Office”]) with respect to the subject matter hereof, that are paid for by cash, check, or debit or credit card instead of being charged to
and each party warrants that it has not relied and will not be relying upon any evaluation, a valid FedEx account.
representation, or advice from the other party, its agents, affiliates, or subcontractors Any conflict or inconsistency between the FedEx Service Guide and other written
(including any agents, affiliates, or employees of FedEx Office) except representations or oral statements concerning the rates, features of service, and terms and conditions
expressly made in writing in these terms and conditions. The downloadable version (PDF) of applicable to FedEx Express international services from the U.S. to international locations
the FedEx Express Terms and Conditions at fedex.com on the date of shipment is controlling. and many terms regarding importation and inbound clearance of shipments into the U.S.
The FedEx Service Guide consists of the service information at fedex.com/ will be controlled by the FedEx Service Guide, as modified, amended, or supplemented.
serviceguide and the overview of services in the downloadable FedEx Service Guide (U.S. For the most current information regarding areas served and delivery
and U.S. export); U.S., U.S. export, U.S. import, and U.S. retail rates; these FedEx Express commitments, contact Customer Service at 1.800.463.3339 (say “international services”
Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay City® Tariff. The for international information).
FedEx Express Terms and Conditions and rates in this book and at fedex.com/serviceguide The term “FedEx Express international services” means these services and service
make up the contract of carriage under which your shipments are transported, unless options: FedEx International Next Flight, FedEx International First, FedEx International
modified under a separate agreement. FedEx reserves the right to unilaterally modify, Priority, FedEx International Priority Freight, FedEx International Broker Select, FedEx
amend, change, or supplement the FedEx Service Guide, including, but not limited to, International Priority DirectDistribution, FedEx International Priority DirectDistribution Freight,
the rates, services, features of service, and these terms and conditions, without notice. FedEx International Controlled Export, FedEx 10kg Box, FedEx 25kg Box, FedEx International
Only an officer in the Legal Department of FedEx Corporation or successor positions may Economy, FedEx International Economy Freight, and FedEx International MailService.
authorize a supplement to, or modification, change, or amendment of, the FedEx Service
Guide. No other agent or employee of FedEx, its affiliates, or subsidiaries, nor any other Definitions
person or party, is authorized to do so. This restriction in modification does not apply to “Account-Specific Rates” are the rates paid by FedEx account holders who have
a modification applicable to a single customer and included in a FedEx Sales or FedEx discounts applied to their account and who charge their shipping to their FedEx account.
Customer Automation agreement. To the extent a conflict exists between a FedEx Sales or
“Air waybill” means any shipping document, label, electronic entry, or similar item used in
FedEx Customer Automation agreement and these FedEx Express Terms and Conditions,
the FedEx system for the services described in these terms and conditions. Originals must
the FedEx Sales or FedEx Customer Automation agreement controls.
be used (photocopies are not accepted).
Any failure to enforce or apply a term, condition, or provision of the FedEx Service
Guide shall not constitute a waiver of that term, condition, or provision or otherwise “Ancillary clearance service” means value-added services that FedEx may provide to
impair our right to enforce or apply such a term, condition, or provision in the future. accommodate the requirements of regulatory agencies, or that customers may request
FedEx (or our assigned broker) to perform on the customer’s behalf. Such services are
International shipments (U.S. edition) provided in addition to the normal customs-clearance process. Ancillary clearance
The following pages contain the FedEx Express Terms and Conditions applicable to services may incur a service fee that will be invoiced to the designated payer of the duty-
FedEx Express international services and service options (including FedEx® International and-tax invoice.
Next Flight, FedEx International First®, FedEx International Priority®, FedEx International “Billable weight” and “chargeable weight” mean the weight used to calculate the rate.
Priority® Freight, FedEx International Broker Select®, FedEx International Priority The billable weight and chargeable weight are the greater of actual or dimensional weight.
DirectDistribution®, FedEx International Priority DirectDistribution® Freight, FedEx “Business day” means Monday through Friday except for the following U.S. holidays:
International Controlled Export, FedEx® 10kg Box, FedEx® 25kg Box, FedEx International Memorial Day New Year’s Day
MailService®, FedEx International Economy®, and FedEx International Economy® Freight) Independence Day Constitution Day (Puerto Rico only)
from the U.S. to selected international destinations and between Puerto Rico and the Labor Day Good Friday (Puerto Rico only)
U.S., including, but not limited to, any such items tendered by customers utilizing FedEx Thanksgiving Day Three Kings Day (Puerto Rico only)
electronic shipping systems, air waybills, labels, and shipping software. For international Christmas Day
shipments tendered for FedEx International Premium®, FedEx International Express
Observation of holidays is subject to change. Refer to the holiday list at
Freight, or FedEx International Airport-to-AirportSM, please see the applicable Service
fedex.com/en-us/service-guide/holiday-schedule.html for details. The business
Guide, terms and conditions, and/or tariffs for these services. Refer to fedex.com/
day may differ in some international locations due to local customs.
us/terms/other-services. (Note: fedex.com URLs are subject to change.) See the U.S.
Shipments section when shipping to and from points within the U.S., including Alaska and “Consolidator” means any person, corporation, partnership, or other entity that is
Hawaii. Shipments originating outside the U.S. for U.S. or other international destinations independent from FedEx and derives income from the consolidation of the packages
are subject to local tariffs and the terms and conditions of the FedEx subsidiary, branch, of others for tender to us, including all FedEx Authorized ShipCenter® locations and
or the independent contractor that accepted the shipment. These terms and conditions entities who have executed a Packaging and Pricing Agreement, Package Consolidator
include terms regarding the importation and customs clearance of shipments into the U.S. Agreement, or Packaging Agreement with FedEx.
See the FedEx Ground Tariff when shipping by FedEx Ground. “Customer,” “sender,” or “shipper” means the person whose name is listed on the
If there is a conflict between these terms and conditions and the terms and air waybill as the sender.
conditions on any FedEx air waybill, shipping label, or other transit documentation, “FedEx,” “FedEx Express,” “our,” “us,” and “we” refer to Federal Express Corporation and
the terms and conditions in the FedEx Service Guide, as amended, modified, changed, its officers, employees, and agents (but does not include cartage agents).
or supplemented, will control to the extent they are not in conflict with the rules
relating to liability for international carriage established by the Warsaw Convention, “Freight” means any single piece, skid, or freight handling unit with a chargeable weight
as amended, or Montreal Convention, other applicable treaties, or any applicable tariff. greater than 150 lbs. Any fraction of a pound is rounded up to the next-higher pound.
Rates and service quotations by our employees and agents are based upon information “Freight handling unit” means any piece, skid, pallet, carton, crate, or cargo that is
you provide, but final rates and service may vary based upon the shipment actually unitized or bundled and individually identified with or without a forkliftable base.
tendered and the application of these terms and conditions. Rates quoted will vary “Guide” or “Service Guide” means the FedEx Service Guide, as modified, amended,
depending on whether (1) the shipper is a FedEx account holder and (2) the shipper has or supplemented.
discounts applied to his or her account.
(Definitions, cont.)
“In good credit standing” means: (1) that payment on the FedEx account is current; For “Bill Recipient” transactions, packages can be tendered without payment, but in
(2) the account is not in “cash only” status; and, (3) for commercial or business accounts, order for the package to be delivered, the recipient must provide a valid FedEx account
the balance does not exceed the credit limit established by FedEx. number or pay with cash, check, money order, or credit card (if accepted as a form of
“Length” is the longest side of a package. payment in the destination country) at time of delivery. If the recipient or third party
refuses to pay any transportation charges and other fees, including, but not limited to,
“Overcharge” means a charge based on an incorrect rate; an incorrect special duties and taxes, the package will be treated as undeliverable and the sender will be
handling fee; billing a service other than the service selected for the package; billing based responsible for all transportation charges and other fees, including all special handling
on incorrect package or shipment weight; billing to the wrong account number; fees and duties and taxes.
or any other billing, unrelated to a service failure, that results in an incorrect charge. For customers utilizing our electronic shipping systems, a valid FedEx account
“Package” means any single parcel or piece with a chargeable weight of 150 lbs. or less. number is required for “Bill Sender,” “Bill Recipient,” or “Bill Third Party” transactions.
Any fraction of a pound is rounded up to the next-higher pound. Account numbers are issued by FedEx according to shipping location and are
“Recipient” or “consignee” means the person whose name is listed on the air waybill nontransferable. Account numbers are issued and used solely at the discretion of FedEx.
as the recipient. FedEx may discontinue the use of accounts, in whole or in part, and terminate all or
particular accounts and account numbers at any time, for any reason, at its sole
“Reroute” means to deliver a shipment to an address different from that specified on the air
discretion. Improper, illegal, or any other misuse of your FedEx account may also, at
waybill, and includes a change: (1) from one street address to another in the same city and
the sole discretion of FedEx, result in loss of discounts or termination of the account.
state, (2) from directions to Hold at Location to a request for delivery to another location, (3)
Improper, illegal, or other misuse includes, but is not limited to, ordering supplies for any
from the delivery instructions on the air waybill to a request to Hold at Location, or (4) from
purpose other than shipping with FedEx, unauthorized consolidation of shipments owned
one Hold at Location address to another in the same city and state. Any requested change
by different parties, or violations of the terms and conditions in this FedEx Service Guide.
to an address that is not a reroute or an address correction is a new shipment, and new
If your account has been compromised or stolen, the account may be closed and you may
shipping charges will apply. Note: Reroute does not apply to requests for delivery to another
be issued a new account. However, you will be responsible for all valid charges on the
address made by the recipient through methods approved by FedEx.
closed account. Any supplies, materials, rights, or privileges that you acquire by holding a
“Residential delivery” means a shipment addressed to a home or private residence, FedEx account number may not be used for any purpose other than shipping with FedEx,
including locations where a business is operated from the home, and/or a shipment in which and FedEx may seek damages against you for any improper, illegal, or other misuse of
the shipper has designated the delivery address as residential. your account. If your account is terminated, we reserve the right, at our sole discretion,
“Residential pickup” means a pickup from a home or private residence, including to deny your application for new or additional FedEx account numbers at any time in
locations where a business is operated from the home. the future. Except for Canada- and Puerto Rico–based accounts, international account
“Retail Rates” apply to shipments originating in the U.S. that are paid for by cash, check, numbers may not be used for shipments between two points within the U.S. All charges
or debit or credit card instead of being charged to a valid FedEx account. will be billed and must be remitted in U.S. funds.
Any individual or entity that uses the FedEx account or shipping discounts of another
“Service failure” means delivery of your package 60 seconds or more after our FedEx account holder without authorization will be charged Standard List Rates for
published delivery commitment for the FedEx® service for that package, except as all such shipments without prior notice. This includes all shipments, whether they are
otherwise described in these terms and conditions. classified as “Bill Sender,” “Bill Recipient,” or “Bill Third Party,” or any other method of
“Ship date” or “shipment date” is the date the shipment is tendered to FedEx. billing. Unauthorized use includes, but is not limited to, using the shipping discount of
For shipments tendered at a FedEx location after the last pickup time, the ship date another FedEx account holder without the knowledge and permission of both FedEx and
is the next business day. the account holder.
“Shipment” means one or more pieces, either packages or freight, moving on a single All requests for account numbers are subject to credit investigation and verification
air waybill. by our Credit Department and Customer Account Confirmation Department. FedEx utilizes
business credit reporting agencies, audited financial statements, Standard & Poor’s and
“Standard List Rates” are the rates paid by FedEx account holders who do not have Moody’s bond ratings, and other sources as necessary, to determine eligibility for open
discounts applied to their account and who charge their shipping to their FedEx account. credit terms. FedEx does not offer consumer credit privileges. Any individual shipping
“Transportation charges” mean amounts assessed for movement of a shipment and for personal use must prepay the shipment charges or establish a FedEx account for
do not include any other fees or charges that may be assessed under the FedEx Service billing directly to a major credit card. Stored-value cards or gift cards cannot be used
Guide, including other transportation-related fees such as (but not limited to) declared- to open an account; however, such cards may be used for payment when tendering a
value charges, special handling fees, customs duties and taxes, and surcharges. package at staffed FedEx shipping locations, and in conjunction with our credit card
“Valid” as it relates to account numbers means a FedEx account number that has been acceptance policy. If your FedEx account is billed directly to a credit card, you agree to
issued by FedEx and that is in good credit standing. the following terms: (1) you authorize FedEx to initiate variable charges to the credit card
to settle charges payable to FedEx; (2) you authorize FedEx to charge your card for any
“You” or “your” means the shipper/sender, recipient and their agents, servants,
unpaid amounts on your account; (3) you authorize the card issuer to pay any amounts
employees, and any other person or entity having or claiming an interest in a shipment.
associated with your account without requiring a signed receipt; (4) you agree to keep
your card information current (FedEx may receive updates on your card information
Non-waiver from participating issuing banks and may update your account profile to avoid service
Any failure by us to enforce or apply a term, condition, or provision of the FedEx Service disruptions); (5) you agree that FedEx shall have no liability for any insufficient funds
Guide does not constitute a waiver of that term, condition, or provision and does not or other charges incurred from attempts to charge and/or place holds on your card; and
otherwise impair our right to enforce such term, condition, or provision. (6) your agreement to these terms and conditions is to be accepted as authorization to
the card issuer to pay all amounts associated with your account.
Account numbers The party to whom a FedEx account number is issued is liable for all charges to
All shipments originating in the U.S. and paid for with cash, check, or debit or credit card the account, including those resulting from unauthorized use. The account holder is
must be tendered at a staffed shipping location, and will be charged FedEx Retail Rates. responsible for the safekeeping of the account number. The account number should be
For transactions other than “Bill Sender,” “Bill Recipient,” or “Bill Third Party,” you must pay released only to those authorized to ship on the account.
by cash (not accepted at all FedEx locations), check, money order, or credit card. Payment is Failure to keep your FedEx account current may result in your account being placed
required when you give us your package. For “Bill Sender” and “Bill Third Party” transactions, on a cash-only status. Use of an account on cash-only status may result in your package
packages will not be accepted unless you provide a valid FedEx account number. being delayed, rejected, or returned until arrangements for payment are completed. If
the account number to be billed is not valid, the shipment may be refused, delayed, or
returned until an alternative form of payment is secured. If a package is held, returned,
(Billing, cont.)
For FedEx Global Returns shipments, please see Return and Import Shipping Options.
M. Your payment must be accompanied by the remittance data that supports the (By U.S. Postal Service)
payment. Remittance data must include the FedEx invoice number and the associated FedEx ERS
amount(s) being paid on the FedEx invoice. Payment at the airbill level or tracking-number P.O. Box 371741
level must be transmitted to FedEx via electronic data interchange (EDI) — see the EDI Pittsburgh, PA 15250-7741
section below.
O. If you are interested in or have questions regarding any of our invoicing or payment
Payment should be sent using your remittance advice to one of the following: methods, contact your FedEx account executive or call Revenue Services at
(By FedEx services) 1.800.463.3339 (say “billing”), or access our internet application Manage My Account at
FedEx Lockbox 360353 fedex.com.
Room 154-0455 P. Invoice Adjustments/Overcharges:
500 Ross Street 1. We reserve the right to audit shipments to verify service selection, shipment
Pittsburgh, PA 15262 weight, and dimensions. Package shape and dimensions may change during
transit, which can affect the package’s dimensional weight and surcharge
(By U.S. Postal Service) eligibility. If the service selected, weight entered, or dimensions entered are
incorrect or change during transit, we may make appropriate adjustments to the
ny customer not using electronic data interchange (EDI) or FedEx Billing Online
A shipment charges at any time.
whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, 2. Default Billing. Senders are solely responsible for (i) accurately completing all
PA, PR, RI, SC, VA, VT, or WV should mail payment and remittance detail to: sections of the air waybill, (ii) accurately entering shipment information into
FedEx any electronic shipping device, and (iii) providing original shipping labels with a
P.O. Box 371461 unique tracking number for each package in a shipment. If you fail to provide or
Pittsburgh, PA 15250-7461 correctly enter this information and documentation, you will be billed and agree
ny customer not using EDI or FedEx Billing Online whose billing address is in
A to pay based on our estimate of the number of packages transported and either
AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI, or WY should the dimensional weight at the time of billing or a standard default weight-per-
mail payment and remittance detail to: package estimate, both of which will be determined by us at our sole discretion. If
FedEx no service is marked, we will send your shipment via FedEx International Priority,
P.O. Box 94515 FedEx International Economy, FedEx International Priority Freight, or FedEx
Palatine, IL 60094-4515 International Economy Freight service as selected by us at our sole discretion.
For FedEx International Priority and FedEx International Economy services, the
ny customer not using EDI or FedEx Billing Online whose billing address is in
A recipient’s postal code is critical to correct invoicing (to those countries that are in
AL, AR, FL, GA, LA, MS, OK, TN, or TX should mail payment and remittance detail to: multiple rate scales). Any omission or incorrect entry will result in a billing based on
FedEx a default postal code.
P.O. Box 660481 3. Our money-back guarantee policy governs and is the exclusive remedy for
Dallas, TX 75266-0481 requests for refunds or credits related to service failures. (See the Money-Back
ny customer not using EDI or FedEx Billing Online whose billing address is in
A Guarantee Policy section for applicable notice provisions and other conditions.)
AZ, CA, HI, NV, OR, or UT should mail payment and remittance detail to: If the money-back guarantee is suspended or revoked, there is no remedy.
FedEx 4. Requests for invoice adjustments due to an overcharge must be received within 60
P.O. Box 7221 days after the original invoice date (or ship date if prepaid by cash, check, money
Pasadena, CA 91109-7321 order, or credit card).
5. FedEx is not obligated to refund any overcharge or pay any other obligation owed
ustomers who receive their invoices via FedEx Billing Online should mail their
C when your FedEx account is, or has been in the past, more than 60 days past due.
payment and remittance detail to: 6. If your account is more than 60 days past due, FedEx may, at its sole discretion,
FedEx Billing Online apply any overcharge amounts or other overpayments it agrees are owed to you
P.O. Box 371599 against the oldest invoices.
Pittsburgh, PA 15250-7599 7. You may request an invoice adjustment for reasons not related to a service
1. FedEx reserves the right to apply payments to the oldest invoices in instances in failure in the following ways:
which preferred remittance methods are not used and/or remittance details are a. Use our internet application FedEx Billing Online at fedex.com if you are a
not provided with payment, or when there are outstanding on-account funds due registered user; or
to overpayments. b. Submit your request through the invoice adjustment feature at fedex.com; or
N. If you receive invoices via EDI, your payment must be accompanied by electronic c. Submit the request via fedex.com/us/customersupport/email/express_
remittance data that includes the associated: ground.html (select Billing/Invoicing as the category). All adjustment requests
• Bill-to account number(s). must state the reason an adjustment or refund is warranted and must provide
• Invoice number(s). the following: the FedEx account number (if any); the FedEx tracking number;
• Tracking number(s). and the date of shipment; or
• Amount(s) being paid. d. Submit the request via our telephone invoice adjustment system at
For more information about EDI remittance, refer to the FedEx EDI Invoicing and Remittance 1.800.463.3339 (say “billing”). If you choose to submit your request via the
Overview guide at fedex.com/en-us/billing-online.html#electronic-data-interchange. telephone invoice adjustment system, the request must state the reason
Some invoice adjustment requests may also be transmitted electronically. an adjustment or refund is warranted and must provide the following: the
Payment for EDI invoices must be submitted electronically via electronic funds transfer FedEx account number (if any); the FedEx tracking number; and the date of
(EFT) or by sending a check payment to one of the following: shipment; or
e. Send your request to:
(By FedEx services) FedEx
FedEx ERS Revenue Services
Attn: Box 371741 3965 Airways Boulevard
500 Ross Street Module G
Room 154-0455 Memphis, TN 38116
Pittsburgh, PA 15250-7741 A partial payment against an invoice is not considered a request for invoice
Phone: 412.234.5494 adjustment or notice of a refund request.
(Billing, cont.)
8. We will not be liable for any invoice adjustment unless you comply with the Claims
notice requirements described above. The filing of a lawsuit against us does
A. We must receive notice of a claim due to damage (visible or concealed), delay
not constitute compliance with these notice provisions.
(including spoilage claims), or shortage within 21 calendar days after delivery of the
For additional information or assistance regarding billing issues, contact FedEx Revenue
shipment. (See the Money-Back Guarantee Policy section for the time period to request
Services at 1.800.463.3339 (say “billing”), 7 a.m. to 6 p.m. (CST), Monday through Friday.
a refund or credit of transportation charges due to a service failure.) We must receive
Q. Additional Taxes. If a value-added, consumption, or similar tax is applicable to your
notice of all other claims, including, but not limited to, claims for nondelivery or misdelivery,
shipment, we reserve the right to add that amount to your shipping charges without
within nine months after the package was tendered to FedEx Express for shipment.
notice. We pay any applicable excise tax on the air transportation portion of our service.
B. Notice of claims for which you are seeking more than US$100 must be in writing.
R. The shipper and any other party who is liable for payment are responsible for all
All claims must be made within the time limits set forth above.
reasonable costs incurred by FedEx in obtaining or attempting to obtain payment for
C. Your notice of claim must include complete shipper and recipient information, as
services rendered by us. Such costs include, but are not limited to, attorneys’ fees,
well as the FedEx tracking number, date of shipment, number of pieces, and shipment
collection agency fees, interest, and court costs.
weight. Failure to provide us with notice in the manner and within the time limits set forth
S. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
in paragraphs (A) through (B) will result in denial of your claim, and we will have
to collect, any and all charges due and payable to us.
no liability or obligation to pay your claim. The filing of a lawsuit does not constitute
compliance with these notice provisions.
Carriage under international conventions D. Written documentation supporting the amount of your claim must be delivered to us
A. As used in the FedEx Express terms and conditions, “Warsaw Convention” means the within nine months after the package was tendered to FedEx Express for shipment. Such
Convention for the Unification of Certain Rules relating to International Carriage by Air, documentation may include original purchase invoices, estimates or invoices for repair,
signed at Warsaw, Oct. 12, 1929, or that convention as amended, including the Montreal expense statements, appraisals, final confirmation screen if online order with proof of
Protocol No. 4. “Montreal Convention” means the Convention for the Unification of Certain purchase, or other records. These documents must be verifiable to our satisfaction.
Rules relating to International Carriage by Air, signed at Montreal, May 28, 1999. “Carrier” E. We are not obligated to act on any claim until all transportation charges have
includes the air carrier issuing the air waybill and all air carriers that carry the goods or been paid. The claim amount may not be deducted from these charges or from any
perform any other services related to the carriage. outstanding balance owed to us.
B. When the carriage involves an ultimate destination or stop in a country other than the F. FedEx reserves the right to inspect a damaged shipment on the recipient’s premises
country of departure, the Warsaw Convention or Montreal Convention may be as well as the right to retrieve the damaged package for inspection at a FedEx facility. The
applicable. The convention governs and, in most cases, limits our liability for loss of, terms and conditions applicable to the original shipment (including any declared value)
damage to, or delay of cargo. will govern the disposition of all claims in connection with the shipment, including any
C. The Warsaw Convention and the Montreal Convention limit our liability for loss or claim relative to the retrieval, inspection, or return of the package. When a package is
delay of or damage to your shipment, unless you declare a higher value for carriage and picked up for inspection, a receipt for the damaged package will be provided if requested
pay the required fee as described below. The interpretation of the relevant Convention’s by the recipient. All of the original shipping cartons, packing, and contents must be made
liability limit may vary depending on the destination country. If the Warsaw Convention as available for our inspection and retained until the claim is concluded. FedEx reserves the
amended by Montreal Protocol No. 4 applies to your shipment, our liability is limited to right to request a self-inspection requiring proof of damage in the form of photographs
17 Special Drawing Rights (SDRs) per kilo, unless you declare a higher value for carriage of the carton, inner packaging, and damaged contents. If requested, this documentation
and pay the required fee. If the Montreal Convention applies to your shipment, our must be delivered to us within nine months after the package was tendered to FedEx
liability is limited to 22 SDRs per kilo, unless you declare a higher value for carriage and Express for shipment.
pay the required fee. Otherwise, our liability is limited to US$9.07 per pound (US$20.00 G. Except in the case of concealed damage, receipt of the shipment by the recipient
per kilo) unless you declare a higher value for carriage and pay the required fee. without written notice of damage on the air waybill is prima facie evidence that the
D. To the extent not in conflict with the rules relating to liability for international shipment was delivered in good condition.
carriage as established by the Warsaw Convention or the Montreal Convention, carriage H. We do not accept claims from customers whose packages were sent through a
and other services performed by us are subject to the provisions of the FedEx Service package consolidator. (See the Package Consolidators section.)
Guide and applicable tariffs as amended from time to time, which are incorporated in the I. Shipment-status information is not intended or permitted to be used as the basis to
FedEx Service Guide by reference. The tariffs, if any, may be inspected at our corporate file a claim.
headquarters in Memphis, Tenn. J. Only one claim can be filed in connection with a shipment. Acceptance of payment of
E. FedEx assumes no obligation to carry the goods by any specified aircraft or over any a claim shall extinguish any right to recover in connection with that shipment.
particular route or to make connections at any point according to any schedules. You K. In the event that a sender requests FedEx to bill the recipient or a third party for a
agree FedEx may, without notice, substitute alternative carrier or aircraft, deviate from the shipment, and the payer agreed to waive or otherwise limit its right to submit claims, the
route or routes, or cause the goods to be transported by motor vehicle. payer’s waiver or other limitation will be imputed to the sender.
THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF TENDER L. When we resolve a claim by paying full value for a shipment, we reserve the right to
OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY pick up the package for salvage, and all rights, title to, and interest in the package shall
WE DEEM APPROPRIATE. vest with us.
M. You can file a claim in the following ways:
Cartage agents 1. Submit claims online at fedex.com/us/claimsonline for U.S. export shipments to all
We provide pickup and delivery to many international locations. countries served by FedEx Express and U.S.-inbound shipments from Canada.
A. If you elect to make arrangements for pickup or delivery directly with a cartage agent, 2. Send written claims, including the completed claim form and supporting
you are responsible for all charges and fees assessed by the cartage agent. documentation, via the U.S. Postal Service to:
The invoice you receive from us will reflect only our charges and fees. FedEx Cargo Claims Department
B. Our delivery commitment time and money-back guarantee policy apply only to the P.O. Box 26628
portion of the transportation handled directly by us. (See the Money-Back Guarantee Salt Lake City, UT 84126
Policy section.) The delivery commitment time begins when the cartage agent tenders 3. Call customer service at 1.800.463.3339 (say “claims”) to obtain a case number for
the shipment to us and ends when a shipment is available for pickup by you or a cartage your claim, then complete a print copy of the claim form. You may have to submit
agent. Our tender of a shipment to a cartage agent constitutes delivery of the shipment supporting documentation using FedEx Claims Online or the mailing address
by us for all purposes. We are not responsible for service failures as a result of cartage listed above.
agent pickups or deliveries. N. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN THE
C. A special handling fee applies; see Rates in the FedEx Service Guide. DENIAL OF YOUR CLAIM.
D. Cartage agents are independent contractors. They are neither employees nor agents
of FedEx Express, and we are not responsible for any of their acts or omissions. Collect on delivery (C.O.D.) service
137 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
We do not offer C.O.D. service to international destinations. A shipment marked “C.O.D.” additional time for clearance. All charges for shipment to and return from countries where
will be returned and all related charges will be billed to the sender. entry is not permitted are the sender’s responsibility.
D. When shipments are held by customs or other agencies due to incorrect or missing
Credit terms documentation, we may attempt to notify the recipient. If local law requires the correct
A. We do not provide individual consumer credit privileges. information or documentation to be submitted by the recipient and the recipient fails
B. As a condition of extending credit privileges, FedEx reserves the right to require to do so within a reasonable time as we may determine, the shipment may be
business customers to provide current financial information, agree to bank draft considered undeliverable. (See the Undeliverable Shipments section.) If the recipient
arrangements for payment on account, provide a security deposit or provide a bank fails to supply the required information or documentation, and local law allows the
letter of credit. sender to provide the same, we may attempt to notify the sender. If the sender also
C. When credit privileges are extended, FedEx reserves the right to establish and enforce fails to provide the information or documentation within a reasonable time as we may
a credit limit on your account. At our sole discretion, we may review and amend a credit determine, the shipment will be considered undeliverable. We assume no responsibility
limit on your account. for our inability to complete a delivery due to incorrect or missing documentation,
D. The invoice date begins the credit term cycle, and payment for transportation charges whether or not we attempt to notify the recipient or sender.
is due within 15 days from the invoice date. A late payment fee will be assessed if your E. Where permissible by local law and unless instructed otherwise (e.g., via “FedEx
payment is not received by FedEx by the invoice due date. The late payment fee will equal International Broker Select,” described below), we will provide customs clearance
6% of the total past-due balance of any invoice that is past due. Failure to keep your of your international shipments, acting in the name of and on behalf of the receiver
FedEx account current will result in your account being placed on cash-only status. This for the sole purpose of clearing the goods through customs. FedEx will submit your
status may impair your ability to use our services, delay your shipments, and may result in shipment information to customs and other regulatory agencies for clearance. FedEx
the loss of any applicable discounts. may charge an ancillary clearance service fee, where applicable, on international
Duties, taxes, and other fees are payable immediately upon receipt of our invoice. shipments for clearance processing, for disbursing duties and taxes to a customs
If transportation charges and duties and taxes are on the same invoice, all charges are due agency on behalf of the payer, for services requested by the sender, recipient,
upon receipt of invoice. or importer of record, or to recover the costs passed to FedEx by the regulatory
E. IF THE ACCOUNT NUMBER TO BE BILLED IS NOT IN GOOD CREDIT STANDING, agency for regulatory filing. The types and amounts of fees vary by country. (See
THE PACKAGE MAY BE REFUSED, HELD OR STOPPED IN TRANSIT UNTIL YOU MAKE fedex.com/en-us/ancillary-clearance-service.html for a list of ancillary clearance
ALTERNATIVE PAYMENT ARRANGEMENTS. THE MONEY-BACK GUARANTEE POLICY WILL service fees in your destination country.)
NOT APPLY IN SUCH CIRCUMSTANCES. F. FedEx will not disburse or bill any duties and taxes if the FedEx International Broker
F. The shipper, and any other party who is liable for payment, is responsible for all Select service has been selected. The Saturday Delivery service option is not available
reasonable costs incurred by FedEx in obtaining or attempting to obtain payment for for FedEx International Broker Select shipments. Commodity acceptability and
services rendered by us. Such costs include, but are not limited to, attorneys’ fees, restrictions when using FedEx International Broker Select vary by country. Please
collection agency fees, interest, and court costs. contact FedEx Customer Service for destination requirements.
G. Credit privileges will not be restored until you have paid all past-due balances in full G. In some instances, at our option, we accept instructions to use a designated
and all costs, including but not limited to late fees and expenses incurred by FedEx in customs broker other than FedEx (or the broker selected by FedEx) or the broker
collecting or attempting to collect such balances. FedEx may require you to secure the designated by the shipper. In any event, FedEx (or the broker selected by FedEx)
account with a form of payment as a prerequisite to credit restoration. FedEx may decline reserves the right to clear the shipment if the broker cannot be determined or will not
to restore credit privileges even if all costs, all fees, and expenses are paid. perform clearance, or if complete broker information is not provided (including name,
H. Customers requesting removal from cash-only status must contact the FedEx address, phone number, and postal code).
Recovery Collections department at 1.800.506.7580. H. For shipments that must be cleared through customs by the recipient, FedEx will
I. We may apply payments made on your account to any unpaid invoice issued on deliver the customs paperwork to the recipient, and delivery of paperwork constitutes
your account, at our sole discretion. timely delivery.
J. Requests for research or refunds of payment must be received within 60 days I. If acceptable wildlife products are shipped via the FedEx International Broker
from the date of payment. Select service option for U.S. import, they must be addressed to a broker at one of the
18 designated U.S. Fish and Wildlife ports.
Customs clearance J. U.S. import shipments that contain products that originate from wildlife or contain
A. All shipments that cross international borders must be cleared through customs. wildlife may require original permits/certificates (CITES) for U.S. Fish and Wildlife
The sender is responsible for making sure goods are shipped in compliance with all Service clearance. U.S. importers of wildlife products must obtain an import license
customs regulatory requirements, for providing all documentation and information from the U.S. Fish and Wildlife Service for commercial shipments.
required for the clearance, and for representing and warrantying that all statements K. The U.S. Food and Drug Administration (FDA) requires completion of FDA Prior
and information it provides relating to the goods and the clearance of the shipment are Notice for certain shipments containing food or food articles for human or animal
and continue to be true, correct, and complete, including the appropriate Harmonized consumption prior to their arrival in the U.S. A copy of the FDA Prior Notice
Tariff Schedule Code. Shipments requiring documentation in addition to the FedEx confirmation record must be included with the shipping documentation for all foods
International Air Waybill, the FedEx International Next Flight Air Waybill, or the FedEx and food products that require Prior Notice.
International MailService Air Waybill (e.g., a commercial invoice) may require additional
transit time. WE RESERVE THE RIGHT AT OUR SOLE DISCRETION TO CHARGE YOU Dangerous goods
WITH ANY PENALTIES, FINES, DAMAGES OR OTHER COSTS OR EXPENSES, INCLUDING A. All packages containing dangerous goods must comply with the International Civil
BUT NOT LIMITED TO STORAGE FEES, RESULTING FROM AN ENFORCEMENT ACTION Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous
BY ANY COMPETENT GOVERNMENT AUTHORITY, OR BY YOUR FAILURE TO COMPLY Goods by Air, the International Air Transport Association (IATA) Dangerous Goods
WITH THE OBLIGATIONS HEREBY LAID OUT. Regulations and, where applicable, Title 49 of the Code of Federal Regulations. Shippers
B. The sender is responsible at its own expense for making sure goods shipped of dangerous goods, whether prepared under ICAO/IATA or 49CFR, must comply with
internationally are acceptable for entry into the destination country and comply with all all FedEx Express variations listed in the current edition of the IATA Dangerous Goods
licensing or permitting requirements when applicable. Regulations. All packages containing dangerous goods must comply with the IATA
C. You may also be required to provide additional information to obtain clearance from dangerous-goods regulations. The only exception is for a U.S. territory or commonwealth
other regulatory agencies in the destination country prior to delivery to the recipient. such as Puerto Rico. Shippers may use 49CFR when prepared by air as limited by the
Shipments that contain goods or products that are regulated by multiple government commodities FedEx Express accepts prepared under these regulations. The shipper is
agencies within the destination country (such as the Department of Agriculture, the Food responsible for complying with all packing requirements and appropriate marking and
and Drug Administration, the Fish and Wildlife Service, and the Federal Communications labeling of the package, documentation, as well as compliance with all applicable local,
Commission in the U.S. and comparable agencies in the destination country) may require state, and federal laws, regulations, ordinances, and rules. The shipper is also responsible
Extra-large packages examples of natural disasters), conditions that present a danger to our personnel,
and disruption or failure of communication and information systems (including, but
Extra-large packages are pieces weighing less than 151 lbs. (or destination country
not limited to, our systems).
limit) that exceed 130 inches (or destination country limit) in length and girth combined.
E. Our compliance or noncompliance with verbal or written delivery instructions from the
These pieces may be refused, or at our sole discretion may be considered as FedEx
sender, recipient, or persons claiming to represent the shipper or recipient.
International Priority Freight or FedEx International Economy Freight shipments once
F. Our compliance or noncompliance with any request to intercept a shipment in transit,
accepted by us. Dimensional-weight pricing is applicable on a per-shipment basis for
or to prevent delivery.
extra-large packages. The chargeable weight is the greater of the actual weight or
G. Damage or loss of articles packaged and sealed by the sender or by person(s) acting
dimensional weight for extra-large packages and is applied on a per-shipment basis.
at the sender’s direction, provided the seal is unbroken at the time of delivery, the
The total shipment is subject to a minimum billable weight of 151 lbs. multiplied by
package retains its basic integrity, and the recipient accepts the shipment without
the number of freight handling units.
noting the damage on the delivery record.
Fuel and other surcharges H. Our inability or failure to complete a delivery, or a delay to any delivery, due to acts
or omissions of customs or other regulatory agencies.
We reserve the right to assess fuel and other surcharges on shipments without notice.
I. Delays in delivery caused by adherence to FedEx policies regarding the payment of
The duration and amount of any surcharge will be determined at our sole discretion.
duties and taxes or other charges.
By tendering your shipment to FedEx, you agree to pay the surcharges, as determined
J. Our inability to provide a copy of the delivery record or a copy of the signature
by FedEx. The fuel surcharge rate, if applicable, is available on fedex.com.
obtained at delivery.
K. Erasure of data from or the loss or irretrievability of data stored on magnetic
Inspection of shipments and identification requirement tapes, files, or other storage media, or erasure or damage of photographic images or
We may, at our sole discretion, open and inspect any shipment without notice. soundtracks from exposed film.
Governmental authorities may also open and inspect any shipment at any time. We L. The loss of any personal or financial information including, but not limited to, social
may, at our sole discretion, require the shipper to provide their government-issued security numbers, dates of birth, driver’s license numbers, credit card numbers, and
photo identification prior to tendering a package to FedEx. financial account information.
M. Our failure to honor package-orientation graphics (e.g., “up” arrows, “this end up”
Liabilities not assumed markings), “fragile” labels, or other special directions concerning packages.
FEDEX EXPRESS WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE N. Your failure to ship goods in packaging approved by us prior to shipment where such
DECLARED VALUE OR US$100 OR THE AMOUNT SET BY THE MONTREAL OR WARSAW prior approval is recommended or required.
CONVENTIONS (AS AMENDED), WHICHEVER IS GREATER, FOR CARRIAGE OF A SHIPMENT O. The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes,
ARISING FROM TRANSPORTATION SUBJECT TO THE TERMS AND CONDITIONS CONTAINED light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for
IN THE FEDEX SERVICE GUIDE, WHETHER OR NOT FEDEX EXPRESS KNEW OR SHOULD HAVE specimens, and glass containers such as those used in laboratory test environments.
KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED. P. Our failure to notify you of any delay, loss, or damage in connection with your
In no event shall FedEx Express, including, without limitation, agents, contractors, shipment or any inaccuracy in such notice.
employees, and affiliates, be liable for any special, incidental, or consequential damages, Q. Shipments released without obtaining a signature at residential addresses. (See the
including, without limitation, loss of profits or income, whether or not FedEx Express had Delivery Signature Options section.)
knowledge that such damages might be incurred. R. Shipments released without obtaining a signature at nonresidential addresses when
If we inadvertently accept a shipment with a destination city or cities that we do not release has been authorized by the shipper or recipient. (See the Delivery Signature
serve in a country to which FedEx Express international services are provided, we may Options section.)
attempt to complete the delivery. However, we will not be liable and we will not provide S. Failing to obtain the signature option requested for shipments using Delivery
any proof of delivery. The delivery commitment listed for such country will not apply, and Signature Options. (See the Delivery Signature Options section.)
the applicable rate will be the highest for that country plus the maximum extended service T. Our failure or inability to attempt to contact the sender or recipient concerning
area surcharge. In these cases, the money-back guarantee applies only to the portion of an incomplete or inaccurate address or other recipient information; incorrect, incomplete,
the transportation provided directly by us. inaccurate, or missing documentation; payment of duties and taxes necessary to release a
We will not be liable or responsible for loss, damage, or delay caused by events we shipment; or an incomplete or incorrect customs broker’s address.
cannot control. U. The failure to properly designate a delivery address as a Residential Delivery or
We will not be liable for, nor will any adjustment, refund, or credit of any kind be given Commercial Delivery, including delivery addresses that were processed through any
as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation, or failure address verification function or program.
to provide information caused by or resulting in whole or in part from: V. Any package where FedEx records do not reflect that the package was tendered to
A. The act, default, or omission of any person or entity, other than FedEx, including those FedEx by the shipper.
of any local, state, or federal government agencies. W. The shipper’s failure to delete all shipments entered into a FedEx self-invoicing
B. The nature of the shipment, including any defect, characteristic, or inherent vice of system, internet shipping device, or any other electronic shipping method used to ship
the shipment. a package, when the shipment is not tendered to FedEx. If you fail to do so and seek a
C. Your violation of any of the terms and conditions contained in the FedEx Express refund, credit, or invoice adjustment, you must comply with the notice provisions in Invoice
Terms and Conditions, as amended or supplemented, or on an air waybill, standard Adjustments/Overcharges in the Billing section. FedEx is not liable for any refund, credit,
conditions of carriage, tariff, or other terms and conditions applicable to your shipment, or adjustment unless you comply with those notice provisions.
including, but not limited to, the improper or insufficient packing, securing, marking, X. Your use of an incomplete, inaccurate, or invalid FedEx account number or your
and addressing of shipments, or use of an account number not in good credit standing, failure to provide a valid FedEx account number in good credit standing in the billing
or failure to give notices in the manner and time prescribed. instructions on shipping documentation.
D. Perils of the air, public enemies, criminal acts of any person(s) or entities Y. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other
including, but not limited to, acts of terrorism, public authorities acting with actual items when not enclosed in outer packaging, or other general shipping containers caused
or apparent authority, authority of law, local disputes, civil commotion, hazards by adhesive labels, soiling, or marking incidental to transportation.
incident to a state of war, local, national, or international weather conditions (as Z. The shipment of perishables or commodities that could be damaged by exposure to
determined solely by us), local, national, or international disruptions in air or ground heat or cold, including, but not limited to, the shipment of any alcoholic beverages, plants
transportation networks (as determined solely by us), strikes or anticipated strikes and plant materials, tobacco products, ostrich or emu eggs, or live aquaculture.
(of any entity, including, but not limited to, other carriers, vendors, or suppliers), AA. The shipper’s failure to provide accurate delivery address information.
labor disruptions or shortages caused by pandemic conditions or other public health BB. Damage to computers, or any components thereof, or any electronic equipment when
event or circumstances, natural disasters (earthquakes, floods, and hurricanes are shipped in any packaging other than:
Proof of performance (verbal) been established by FedEx after pickup of your shipment.
D. No more than one type of service may be indicated on a single air waybill and no more
When requested by the sender or recipient, verbal confirmation of delivery (date, time,
than one FedEx Envelope, FedEx 10kg Box, or FedEx 25kg Box may be shipped on
and name of person who signed for the shipment) is available. For shipments to many
a single air waybill.
countries that we serve, this information is usually available by 12 a.m. local time in the
E. You may ship up to 10 different commodities on a single air waybill.
country of delivery on the day of scheduled delivery.
F. The declared value for carriage cannot exceed the declared value for customs as
For FedEx International Next Flight service, a proof-of-delivery phone call to the
indicated on the air waybill.
shipper stating the date and time of delivery, and the name of the person who signed for
the shipment will be performed for every shipment. Two attempts will be made to reach the
shipper by telephone. A faxed proof of delivery will also be provided upon request by the Return and import shipping options
shipper or the recipient. Shipments returned to the United States using the FedEx Global Returns service option
are governed by the terms and conditions applicable to the country from which the
Proof of performance (written) shipment is returned. Those terms and conditions of service may vary from country to
country. Consult fedex.com/globalreturns or our local office in the origin country for details.
When requested by the sender or recipient within one year of the shipping date, we
Returns customers may use a currency other than U.S. dollars. Note that currency
will, at our option, furnish a photostatic copy of the destination delivery record or
conversion rates may fluctuate. If a currency other than U.S. dollars is used, the U.S.
electronically captured delivery information for deliveries made to most points served. We
returns party must check the current conversion rate to determine if an Electronic Export
assume no liability for our inability to provide a copy of the delivery record.
Information (EEI) is required to be filed. If a returns label is sent to the U.S., the U.S. returns
Signature proof of delivery showing an image of the recipient’s signature may be available
party should always ensure that the Automated Export System (AES) proof of filing
online at fedex.com for express deliveries made within the U.S., Canada, and Puerto Rico.
citation or Foreign Trade Regulations (FTR) exemption statement is correctly printed on
Rate quotations the label before exporting.
FOR FEDEX GLOBAL RETURNS, NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS
Rates and service quotations provided to you by FedEx, including, but not limited to, rates
THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN SHIPMENT
and service quotations provided by our employees, agents, interactive voice response
TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND
systems, and customer automation platforms, are estimates and will be based upon
AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES
information provided by you, but final rates and service charges may vary from the
AND ANY DUTIES OR TAXES WHICH WE HAVE DISBURSED, REGARDLESS OF ANY
quotes based upon the characteristics of the shipment actually tendered to us and the
PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR
application of these terms and conditions. We are not liable for, nor will any adjustment,
REFUSES TO PAY.
refund or credit of any kind be made, as a result of any discrepancy in any rate or service
Shipments initiated via the Create Import Shipment feature on fedex.com are
quotation made prior to tender of the shipment and the rates, and other charges that
governed by the terms and conditions applicable to the country from which the shipment
we invoice to you. Any conflict or inconsistency between the FedEx Service Guide and
originates. Those terms and conditions of service may vary from country to country.
other written or oral statements or quotes (except those found in a FedEx Sales or FedEx
Consult our local office in the origin country for details.
Express Customer Automation agreement) concerning the rates, features of service, and
FOR SHIPMENTS INITIATED VIA THE CREATE IMPORT SHIPMENT FEATURE ON FEDEX.
terms and conditions applicable to FedEx Express service will be controlled by the FedEx
COM, NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX,
Service Guide, as modified, amended, changed, or supplemented. FedEx only provides
THE PARTY THAT INITIATES THE IMPORT SHIPMENT TRANSACTION WITH FEDEX IS
estimates of customs duties and taxes through the Estimate Duties and Taxes feature on
ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND
FedEx Global Trade Manager at fedex.com.
FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE
Rates quoted will vary depending on whether (1) the shipper is a FedEx account
HAVE DISBURSED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF
holder and (2) the shipper has discounts applied to his or her account.
THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.
• Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx
account, do not have discounts applied to their account, and if they charge their
shipping to their account.
Routing and rerouting
• Shippers will be quoted Account-Specific Rates if they have a valid FedEx We will determine the routing of all shipments. Some shipments may be consolidated
account, have discounts applied to their account, and if they charge their shipping or forwarded by FedEx for transportation on foreign air carriers, or on either a charter or
to their account. an interline basis as FedEx may determine. We reserve the right to divert any shipment
• Shippers will be quoted FedEx Retail Rates for shipments originating in the U.S. (including use of other carriers) in order to facilitate its delivery.
that are paid for by cash, check, or debit or credit card instead of being charged to FedEx assumes no obligation to reroute any shipment to a third country, to carry the
a valid FedEx account. goods by any specified aircraft or over any particular route or to make connection at any
point according to any schedules. You agree that FedEx may, without notice, substitute
Refusal or rejection of shipments alternative carrier or aircraft, deviate from the route or routes, or cause the goods to be
transported by motor vehicle.
We reserve the right to refuse, hold, or return any shipment and may do so at our sole
FedEx may not reroute shipments when Adult Signature Required has been selected
discretion and without liability to us. We will execute that right when (but not limited
or applied as a delivery signature option.
to cases in which): (1) the shipment may cause damage or delay to other shipments,
Dangerous goods may not be rerouted to an address other than the original intended-
property, or personnel; (2) the shipment is likely to sustain damage or loss in transit
recipient’s address provided by the shipper, unless dry ice is the only type of dangerous
because of improper packaging or otherwise; (3) the shipment contains any prohibited
goods contained in the shipment. (Note: All dangerous goods shipments may be made
items; (4) the account of the person or entity responsible for payment is not in good
available as hold for pickup at permissible locations or be returned to the sender.)
credit standing; (5) when acceptance of the shipment may jeopardize our ability to provide
Any requested change to an address that is not a reroute or an address correction
service to other customers; or (6) when FedEx is unable to validate the identity of the
is a new shipment, and new shipping charges will apply.
shipper. We have no liability whatsoever for refusal or rejection of shipments.
THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF THE
TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT
Restrictions IN ANY WAY WE DEEM APPROPRIATE.
A. Size restrictions vary by country. Note: This section does not apply to requests for delivery to another address made by
B. Per-package weight limits may vary by country. the recipient through methods approved by FedEx.
C. There is no limit on the aggregate weight of a multiple-piece shipment (except
to Argentina), provided each individual package does not exceed the per-package
weight limit for the destination country. Shipments exceeding 500 lbs. require advance
Tobacco and tobacco products
Tobacco and tobacco products are prohibited. Please see the Prohibited Items section.
arrangements with us. You must call us to arrange for pickup commitments and delivery
commitments. The money-back guarantee will apply only once a delivery commitment has
Undeliverable shipments
An undeliverable shipment is one that cannot be delivered for reasons that include, but
are not limited to, any of the following:
• The recipient refuses to pay for a bill-recipient shipment.
• The recipient refuses to accept the shipment prior to, during, or after delivery.
• The recipient’s delivery address cannot be located.
• The shipment was addressed to an area not served by FedEx.
• The shipment’s contents or packaging are damaged to the point that rewrapping
is not possible.
• The shipment is unable to clear customs.
• The shipment would likely cause damage or delay to other shipments or property
or injury to personnel.
• The shipment contains prohibited items.
• The recipient’s place of business is closed.
• No appropriate person was available to accept the shipment at a delivery location
on the initial delivery attempt or reattempts.
• The shipment was improperly packaged.
• The recipient of a Hold at Location shipment cannot be contacted or the recipient
fails to retrieve the shipment.
Should a shipment be classified as undeliverable or unidentifiable, the following
guidelines apply:
A. If a shipment is undeliverable for any reason, we may attempt to notify the sender to
arrange for the return of the shipment if local customs regulations will allow. If the sender
cannot be contacted within five business days, we may place the shipment in a general
order warehouse or a customs-bonded warehouse or will dispose of the shipment. FedEx
reserves the right, at its sole discretion, and without notice, to sell, destroy, or otherwise
dispose of undeliverable shipments. By tendering a shipment, the shipper agrees to
transfer and convey good and sufficient title of the contents of undeliverable shipments
to FedEx, and agrees to pay any costs incurred in returning, storing, or in the sale,
destruction, or disposal thereof.
B. For shipments returned from international points to the U.S., return charges and fees
will be assessed to the original shipper, along with the original charges and fees. Also
included will be any other charges incurred by us, including, but not limited to, duties,
taxes, ancillary clearance fees, and storage fees, if applicable. For returned shipments
containing dangerous goods, the shipper must supply a completed return
air waybill and all other required documents.
C. Shipments that cannot be returned due to local regulatory constraints will either be
placed in a general order warehouse or a customs-bonded warehouse or disposed of at
our sole discretion and at any location. The shipper agrees to pay any costs incurred by
FedEx in such placement or disposal.
Warranties
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.
If you have questions or concerns regarding FedEx services, please send your
correspondence to FedEx Custosmer Relations Department, 3875 Airways Blvd.,
Module H, Memphis, TN 38116.
These FedEx Express Terms and Conditions, which are a part of the FedEx Service Guide, are published periodically by FedEx Corporate Services, Inc., on behalf of Federal Express Corporation and its
subsidiaries and affiliates for the exclusive use of their customers and employees. The FedEx Service Guide contains currently effective retail rates under which packages, documents, skids, and containers
are accepted for carriage. The most current FedEx Service Guide, available on fedex.com, and any amendments, addendums, or supplements supersede all previous FedEx Service Guides and other prior
statements concerning the rates and conditions of FedEx service to which it applies.
© 2021 FedEx. All rights reserved.
No part of these FedEx Express Terms and Conditions may be reproduced in any form or by any process without permission in writing from FedEx.
Contents
Scope of tariff 150
Definitions 150
Non-waiver 150
Account numbers 151
Alcoholic beverages 151
Animal carcasses 151
Billing 151
Claims 153
Collect on delivery (C.O.D.) service 154
Credit terms 155
Data privacy 156
Declared value and limits of liability
(not insurance coverage) 156
Delivery Signature Options 156
Dimensional weight (volumetric weight) 157
FedEx Home Delivery® 157
Firearms 157
Fuel and other surcharges 157
Hazardous materials 157
Inspection of shipments and identification requirement 158
Liabilities not assumed 158
Limitations on legal actions 159
Money-back guarantee policy 159
Package Consolidators (including FedEx Authorized
ShipCenter® locations, and FedEx ShipSite® locations
at Office Depot and OfficeMax) 160
Package restrictions (size and weight) 161
Packaging and marking 161
Pharmaceuticals 161
Pickup and delivery 161
Plants and plant materials 162
Prohibited items 162
Proof of delivery 163
Rate quotations 163
Refusal or rejection of shipments 163
Return options 163
Tobacco and tobacco products 163
Undeliverable shipments 163
Warranties 163
International service conditions 164
Additional information 166
The FedEx Ground Tariff, contained in the FedEx Service Guide, supersedes all previous Observation of holidays is subject to change. Refer to the holiday list at
terms and conditions, tariffs, amendments, supplements, and other prior statements fedex.com/en-us/service-guide/holiday-schedule.html for details.
concerning the rates and conditions of FedEx Ground® service to which this tariff applies. “Business delivery” means any delivery that is not a residential delivery.
The contract of carriage as expressed in this tariff constitutes the entire agreement
between the parties and supersedes all previous agreements and understandings, whether “Commercial delivery” means any delivery that is not a residential delivery.
oral or written, between the parties or any agents, affiliates or subcontractors thereof “Consolidator” means any person, corporation, partnership, or other entity that is
(including FedEx Office and Print Services, Inc. and its agents, affiliates, and employees independent from FedEx and derives income from the consolidation of the packages
[“FedEx Office”]) with respect to the subject matter hereof, and each party warrants that of others for tender to us, including all FedEx Authorized ShipCenter® locations and
it has not relied and will not be relying upon any evaluation, representation, or advice from entities who have executed a Packaging and Pricing Agreement, Package Consolidator
the other party, its agents, affiliates, or subcontractors (including any agents, affiliates, or Agreement, or Packaging Agreement with FedEx.
employees of FedEx Office) except representations expressly made in writing in this tariff. “FedEx,” “FedEx Ground,” “our,” “us,” and “we” refer to FedEx Ground Package System,
FedEx reserves the right to unilaterally modify, amend, or supplement the rates, Inc., and its officers, employees, and agents (but does not include cartage agents).
features of service, services, terms and conditions, and tariff in the FedEx Service Guide
“In good credit standing” means: (1) that payment on the FedEx account is current;
applicable to all customers without notice. All modifications, amendments, or supplements
(2) the account is not in “cash only” status; and, (3) for commercial or business accounts,
may be authorized only by an officer in the Legal Department of FedEx Corporation or
the balance does not exceed the credit limit established by FedEx.
successor positions, but no other agent or employee of FedEx nor any other agent or
party is authorized to do so. “Length” is the longest side of a package.
The FedEx Service Guide consists of the service information at fedex.com/ “Overcharge” means a charge based on an incorrect rate; an incorrect special handling
serviceguide and the overview of services in the downloadable FedEx Service Guide fee; billing a service other than the service selected for the package; billing based on
(U.S. and U.S. export); U.S., U.S. export, U.S. import, and U.S. retail rates; the FedEx Express incorrect package or shipment weight; billing to the wrong account number; or any other
Terms and Conditions; this FedEx Ground Tariff; and the FedEx SameDay City® Tariff. The billing, unrelated to a service failure, that results in an incorrect charge.
FedEx Ground Tariff and rates in this book and at fedex.com/serviceguide make up the “Package” means any container and its contents, and includes any non-containerized article.
contract of carriage under which your shipments are transported, unless modified under
a separate agreement. To the extent that conflicts exist, if any, between the terms and “Proof of delivery” means electronically captured delivery information, which may include
conditions, other parts of the FedEx Service Guide, and the current versions, if any, of the date, time, location, and signature information.
FedEx Ground Tariff 200 and fedex.com, the downloadable version (PDF) of the FedEx “Residential delivery” means a shipment addressed to a home or private residence,
Ground Tariff (including any amendments, supplements, or both) as then in effect on the including locations where a business is operated from the home, and/or a shipment in
date of shipment shall control. which the shipper has designated the delivery address as residential. FedEx Ground also
has FedEx Home Delivery® service for residential packages.
Note: Unless otherwise specified in this tariff, the rules listed in this tariff apply to
packages originating in the U.S. for transportation via a FedEx Ground service, except “Retail Rates” apply to shipments originating in the U.S. that are paid for by cash, check,
that this tariff does not apply to packages tendered to FedEx Ground for shipment via or debit or credit card instead of being charged to a valid FedEx account.
the FedEx Ground® Economy service. “Return option” means FedEx Ground® Package Returns Program (PRP), FedEx Ground®
Call Tag, FedEx Print Return Label, and FedEx Email Return Label.
Scope of tariff “Service failure” means FedEx Ground did not deliver your standard ground and
A. Participating Carriers. FedEx Ground Package System, Inc. (FedEx Ground) with multiweight ground package(s) by the end of the scheduled delivery day as published
packages originating in the U.S. on fedex.com, except as otherwise described in this tariff.
B. Governing Publications. Except as otherwise provided, this tariff is governed by
“Ship date” or “shipment date” is the date the shipment is tendered to FedEx.
the following publications, supplements thereto or succeeding publications thereof: FedEx
For shipments tendered at a FedEx location after the last pickup time, the ship date
Zone Locator (U.S.) and the rate information in the FedEx Service Guide in effect at the
is the next business day.
time of shipment. These publications are available at fedex.com.
C. Scope of Operations “Shipment” means one or more packages shipped together to the same recipient.
FedEx Ground Package System, Inc. (U.S.): “Standard List Rates” are the rates paid by FedEx account holders who do not have
1. To operate as a CONTRACT CARRIER, by motor vehicle, in interstate or foreign discounts applied to their account and who charge their shipping to their FedEx account.
commerce, over irregular routes, transporting GENERAL COMMODITIES (except “Transportation charges” mean amounts assessed for movement of a shipment and
Classes A and B explosives, household goods, and commodities in bulk) between does not include any other fees or charges that may be assessed under the FedEx Service
points in the U.S. under continuing contract(s) with commercial shippers, Guide, including other transportation-related fees such as (but not limited to) declared-
receivers, or brokers of such commodities. value charges, special handling fees, customs duties and taxes, collect on delivery (C.O.D.)
2. To operate as a COMMON CARRIER, by motor vehicle, in interstate or foreign charges, and surcharges.
commerce, over irregular routes, transporting GENERAL COMMODITIES (except
Classes A and B explosives, household goods, and commodities in bulk) in “Valid” as it relates to account numbers means a FedEx account number that has been
packages weighing 150 lbs. or less when transported in a motor vehicle in issued by FedEx and that is in good credit standing.
which no one package exceeds 150 lbs., between ground points in the U.S. “You” or “your” means the shipper/sender, recipient, and their agents, servants,
3. To operate as a common and contract carrier, by motor vehicle, in intrastate employees, and any other person or entity having or claiming an interest in a shipment.
commerce, over irregular routes, transporting GENERAL COMMODITIES (except S tandard Saturday and Sunday delivery and FedEx Home Delivery convenient delivery options
1
Classes A and B explosives, household goods, and commodities in bulk) between are not available to all areas. Saturday and Sunday delivery are available for packages with a
points in the U.S. scheduled transit time of 1, 2, or 3 business days. For more information on transit times, go to
fedex.com and select Shipping Rates & Delivery Times from the Shipping tab, or contact your
Definitions FedEx account executive.
“Account-Specific Rates” are the rates paid by FedEx account holders who have
discounts applied to their account and who charge their shipping to their FedEx account. Non-waiver
“Business day” means Monday through Friday for FedEx Ground, and Monday through Any failure by us to enforce or apply a term, condition, or provision of this FedEx Ground
Sunday1 for FedEx Home Delivery, except for the following holidays: Tariff does not constitute a waiver of that term, condition, or provision and does not
Memorial Day Thanksgiving Day otherwise impair our right to enforce such term, condition, or provision.
Independence Day Christmas Day
Labor Day New Year’s Day
(Billing, cont.)
charges billed to the recipient include, but are not limited to, fuel surcharges and Any customer not using EDI or FedEx Billing Online whose billing address is in
out-of-area surcharges. The certain additional charges billed to the sender include, but AL, AR, FL, GA, LA, MS, OK, TN, or TX should mail payment and remittance detail to:
are not limited to, weekly pickup fees, alternate address pickup fees, on-call per-package FedEx
pickup charges, and address correction fees. In order to choose “Bill FedEx Ground P.O. Box 660481
COLLECT,” the sender is responsible for shipping to consignees who are authorized Dallas, TX 75266-0481
COLLECT recipients. If the consignee is not authorized, the sender is liable for, and will be
billed for, all charges and fees, plus all special handling fees in the event the recipient or ny customer not using EDI or FedEx Billing Online whose billing address is in
A
any third party does not pay. If not paid by the third party, any additional rebilling will be AZ, CA, HI, NV, OR, or UT should mail payment and remittance detail to:
to the sender’s account (see section N, Billing Special Handling Fees). “Bill FedEx Ground FedEx
COLLECT” should not be confused with C.O.D. service. P.O. Box 7221
When shipping packages using the FedEx Ground COLLECT service option, the Pasadena, CA 91109-7321
sender agrees to pay all additional charges and surcharges related to the shipment other
ustomers who receive their invoices via FedEx Billing Online should mail their
C
than those billed to the recipient, as described above. The sender agrees to ship packages
payment and remittance detail to:
collect only to recipients authorized by FedEx Ground to receive collect shipments. The
FedEx Billing Online
sender further agrees to pay all applicable transportation charges if a package is shipped
P.O. Box 371599
to an unauthorized recipient or if an authorized recipient refuses to accept delivery of a
Pittsburgh, PA 15250-7599
collect shipment. An additional charge will be assessed on any package that is shipped
collect to a recipient not authorized by FedEx Ground to receive collect packages. 1. FedEx reserves the right to apply payments to the oldest invoices in instances in
E. For “Bill Recipient,” “Bill Third Party,” or “Bill FedEx Ground COLLECT” transactions, which preferred remittance methods are not used and/or remittance details are
if the recipient or third party refuses to pay the charges, refuses delivery, or cannot not provided with payment, or when there are outstanding on-account funds due
be contacted, the sender is responsible and will be billed for any and all charges. For “Bill to overpayments.
Recipient,” “Bill Third Party,” or “Bill FedEx Ground COLLECT” transactions, FedEx Ground L. If you receive invoices via EDI, your payment must be accompanied by electronic
may verify the method of payment and reserves the right to not accept any remittance data that includes the associated:
“Bill Recipient,” “Bill Third Party,” or “Bill FedEx Ground COLLECT” shipment for which such • Bill-to account number(s).
verification cannot be established. • Invoice number(s).
F. FedEx may consider payment type in determining pricing and discounts, and reserves • Tracking number(s).
the right to adjust discounts based on payment type. • Amount(s) being paid.
G. The sender’s shipment may be delayed if FedEx Ground determines that it is billed For more information about EDI remittance, refer to the FedEx EDI Invoicing and Remittance
to a FedEx account number that is not in good credit standing. The service failure Overview guide at fedex.com/en-us/billing-online.html#electronic-data-interchange.
money-back guarantee will not apply (see the Money-Back Guarantee Policy section Some invoice adjustment requests may also be transmitted electronically.
for details and limitations). Payment for EDI invoices must be submitted electronically via electronic funds
H. C.O.D. shipments may not be shipped “Collect” or “Bill Recipient.” Shipping charges transfer (EFT) or by sending a check payment to one of the following:
for C.O.D. shipments must be billed to either a sender’s or third party’s FedEx account (By FedEx services)
number; they may not be paid by cash, check, or credit card. FedEx ERS
I. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX Attn: Box 371741
GROUND, THE SENDER IS ULTIMATELY LIABLE FOR ALL CHARGES AND FEES. For FedEx 500 Ross Street
returns shipments, please see Return Options. Room 154-0455
J. A special handling fee will be applied for any check or electronic funds transfer (EFT) Pittsburgh, PA 15250-7741
that is dishonored due to insufficient funds on deposit or incorrect or insufficient Phone: 412.234.5494
signature of the drawer.
K. Your payment must be accompanied by the remittance data that supports the (By U.S. Postal Service)
payment. Remittance data must include the FedEx invoice number and the associated FedEx ERS
amount(s) being paid on the FedEx invoice. Payment at the tracking-number level must be P.O. Box 371741
transmitted to FedEx via electronic data interchange (EDI) — see the EDI section below. Pittsburgh, PA 15250-7741
Payment should be sent using your remittance advice to one of the following: M. If you are interested in or have questions regarding any of our invoicing or payment
(By FedEx services) methods, contact your FedEx account executive or call FedEx Revenue Services at
FedEx Lockbox 360353 1.800.463.3339 (say “billing”), or access our internet application Manage My Account
Room 154-0455 at fedex.com.
500 Ross Street N. Billing Special Handling Fees. A special handling fee will be applied in the
Pittsburgh, PA 15262 following situations:
1. Invoicing where an incomplete, inaccurate, invalid, or deleted account number
(By U.S. Postal Service) appears in the EDI transmission of shipping information.
Any customer not using electronic data interchange (EDI) or FedEx Billing Online a. For “Bill Sender” transactions, if the account number on the shipping
whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, barcode is incomplete, inaccurate, invalid, or deleted, and FedEx Ground
PA, RI, SC, VA, VT, or WV should mail payment and remittance detail to: is able to determine the correct number from FedEx Ground records, all
FedEx charges and fees, plus the special handling fee, will be billed to the sender,
P.O. Box 371461 and any appropriate earned discount will apply. If the correct account
Pittsburgh, PA 15250-7461 number cannot be determined from FedEx Ground records, all charges
and fees plus the special handling fee will be billed to the sender, and no
ny customer not using EDI or FedEx Billing Online whose billing address is in
A discount will be allowed.
AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI, or WY should b. For “Bill Third Party” or “Bill Recipient” transactions, if the third party or
mail payment and remittance detail to: recipient account number in the electronic data interchange (EDI) transmission
FedEx is incomplete, inaccurate, invalid, or deleted, all charges and fees, plus
P.O. Box 94515 the special handling fee, will be billed to the sender. If FedEx Ground can
Palatine, IL 60094-4515 determine the sender’s correct account number from FedEx Ground records,
it will be used for billing, and any appropriate earned discount will apply. If
(Billing, cont.)
billed to sender and sender’s correct account number cannot be determined 180 days after the date of shipment. For adjustments due to a service failure,
from FedEx Ground records, no discount will be allowed. see the Money-Back Guarantee Policy section.
c. The fee for an incomplete, inaccurate, invalid, or deleted account number will For additional information or assistance regarding billing issues, please contact
be applied only once for each package with such an account number. a FedEx account executive.
2. Payer Rebilling. A special handling fee will be charged to the sender for all 5. FedEx is not obligated to refund any overcharge or pay any other obligation owed
requests to change a billing from the party billed or the bill-to party shown when your FedEx account is, or has been in the past, more than 60 days past due.
on the shipping transmission. If there are multiple requests, the fee may be 6. If your account is more than 60 days past due, FedEx may, at its sole discretion,
applied for each invoice line item, which is rebilled. Requests for rebilling will apply any overcharge amounts or other overpayments it agrees are owed to you
be accepted up to 180 days from the invoice date, not counting the invoice date. against the oldest invoices.
Requests for rebilling of transportation charges must be received via one of the P. Additional Taxes. If a federal value-added, consumption, or similar tax is applicable
approved channels: to your shipment, FedEx Ground reserves the right to add that amount to your
a. Submit your request through the Non-Pay option with Electronic Data shipment charges.
Interchange (EDI) if you are a registered user; or Q. The sender is responsible for all reasonable costs incurred by FedEx Ground in
b. Use our internet application FedEx Billing Online at fedex.com if you are attempting to obtain payment on any transaction. Such costs include, but are not
a registered user; or limited to, attorneys’ fees, collection agency fees, and interest and court costs.
c. Submit your request via fedex.com/us/customersupport/email/express_ R. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
ground.html (select Billing/Invoicing as the category). Your request for a rebill to collect, any and all charges due and payable to us.
of transportation charges must include the current invoice number, S. Missing or Invalid Account Number. An account number is invalid if it is not the
the FedEx tracking number, amount, and the new FedEx account number correct account number for the bill-to party, or it is the account number for a
that you want to rebill; or recipient or third party who fails to pay the shipping charges. An additional charge
d. Submit the request via our automated interactive voice response system will be assessed for each missing or invalid account number.
at 1.800.463.3339 (say “billing”). Your request for a rebill of transportation
charges must include your FedEx account number, if any, the current invoice Claims
number, the FedEx tracking number, and the new FedEx account number that A. Filing of Claims:
you want to rebill. 1. All claims in connection with request for FedEx Ground® C.O.D. service and
O. Invoice Adjustments/Overcharges: all claims for loss of or damage to property tendered to FedEx Ground for
1. FedEx Ground reserves the right to audit shipments to verify service selection, transportation in interstate or intrastate commerce (U.S.) must be filed in
shipment weight, and dimensions. Package shape and dimensions may change writing; must include or refer to the Customer Shipping Record, if applicable,
during transit, which can affect the package’s dimensional weight and surcharge tracking number, and date or other facts sufficient to identify the package
eligibility. If the service selected, weight entered, or dimensions entered are involved; and must be accompanied by documents that prove the value of the
incorrect or change during transit, FedEx Ground may make appropriate property and/or extent of the loss or damage.
adjustments to the shipment charges at any time. Documentation Requirements. Such documents may include original
2. Default Billing. Senders are responsible for (i) accurately entering shipment purchase invoices, estimates, or invoices for repair (repairs are not authorized
information in any electronic shipping device and (ii) providing original shipping under this provision and should not be made until FedEx Ground has inspected
labels with a unique tracking number for each package in a shipment. Because the the damaged package or expressly waived its right to inspect the damaged
number of packages and weight per package are critical to our ability to correctly package), expense statements, appraisal, final confirmation screen if online order
invoice, any omission or incorrect entry, or unavailable information or documentation, with proof of purchase, or other certified documents; must assert our
will result in a billing based on our estimate of the number of packages transported liability for the alleged loss or damage; and must make claim for the payment
and either the standard dimensional factor at the time of billing or a standard of a specified or determinable amount of money. A request for proof of delivery
“default” weight-per-package estimate determined at our sole discretion. does not constitute the filing of a claim.
3. You may request an invoice adjustment for reasons not related to a service Notification. In the case of a claim for concealed loss or damage that is not
failure in the following ways: discovered at the time of delivery, the sender or recipient must notify FedEx
a. Use our internet application FedEx Billing Online at fedex.com if you are a Ground as promptly as possible after the discovery of the damage, and in any
registered user; or event no later than 60 days after the date of delivery. Notification should be
b. Submit your request through the invoice adjustment feature at fedex.com; or made by calling 1.800.463.3339 (say “claims”) and the claimant shall be issued
c. Submit the request via fedex.com/us/customersupport/email/express_ a Damaged Call Tag. At the time the Damaged Call Tag is issued, the call center
ground.html (select Billing/Invoicing as the category). All adjustment requests agent will provide a confirmation number. This number should be recorded on the
must state the reason an adjustment or refund is warranted and must claim form along with the original tracking number where indicated. Notification
provide the following: the FedEx account number (if any); the FedEx tracking does not constitute filing of a claim as required in section C below.
number; and the date of shipment; or Except as provided in the paragraph above, receipt of the shipment by the
d. Submit the request via our telephone invoice adjustment system at recipient without written notice of damage on the delivery record is prima facie
1.800.463.3339 (say “billing”). If you choose to submit your request via the evidence that the shipment was delivered in good condition. As a condition to
telephone invoice adjustment system, the request must state the reason FedEx Ground considering a claim, all the original shipping cartons, packing (inner
an adjustment or refund is warranted and must provide the following: the and outer), and contents must be made available for FedEx Ground inspections.
FedEx account number (if any); the FedEx tracking number; and the date of See the Damaged Property section below for additional details. Package and
shipment; or contents must be retained by the claimant until the claim is resolved.
e. If you choose to send the invoice adjustment request separately from the 2. You can file a claim in the following ways:
remittance statement, please send to: a. Submit claims online at fedex.com/us/claimsonline (excluding FedEx Ground
FedEx C.O.D. claims) for U.S. shipments, U.S. export shipments to Canada and
Revenue Services U.S.-inbound shipments from Canada.
3965 Airways Boulevard b. Send written claims, including the completed claim form and supporting
Module G documentation, via the U.S. Postal Service to:
Memphis, TN 38116 FedEx Cargo Claims Department
A partial payment against an invoice is not considered a request for invoice P.O. Box 26628
adjustment or notice of a refund request. Salt Lake City, UT 84126
4. Requests for invoice adjustment due to an overcharge must be received within c. Call customer service at 1.800.463.3339 (say “claims”) to obtain a case number
(Claims, cont.)
for your claim, then complete a print copy of the claim form. You may have to whichever is lower; or decline, or make a firm compromise settlement offer in writing to the
submit supporting documentation using FedEx Claims Online or the mailing sender (unless special arrangements have been made) within 120 days after receipt
address listed above. of claim by FedEx Ground. If a claim cannot be processed and disposed of within 120 days
3. FedEx Ground will not voluntarily pay a claim for an uncertain amount, such as after the receipt thereof, FedEx Ground will advise in writing of the status of the claim and
“$100 more or less.” FedEx Ground is not obligated to act on any claim until all the reason for the delay in making final disposition. Acceptance of payment
transportation charges are paid. The claim amount may not be deducted from of a claim shall extinguish any right to recover in connection with that shipment.
these charges or any outstanding balance. F. Damaged Property:
4. Bad order reports, appraisal reports of damage, notations of exceptions on 1. FedEx Ground Discovered Damage. Whenever property is damaged by FedEx
delivery records or other documents, inspection reports issued by FedEx Ground Ground in the course of transportation and discovered by FedEx Ground prior
inspectors or inspection agencies, requests for proof of delivery, and tracer or to delivery, FedEx Ground will either (1) return the damaged property to the
inspection requests standing alone are not sufficient to comply with these claim shipper or (2) remove any damaged property and ship the balance of undamaged
filing requirements. merchandise. If determined to be liable and if damaged property is returned
5. FedEx Ground shipment-status information is not intended or permitted to be to the shipper, FedEx Ground may, at the shipper’s request, pay the full actual
used by the shipper to file claims. (See Shipment-Status Information in the Proof or declared value of the property, whichever is lower, and title of the property
of Delivery section.) shall thereupon pass to FedEx Ground. If the shipper makes such a request, the
6. In the event that a sender requests FedEx Ground to bill the recipient or a third shipper must hold the damaged property until FedEx Ground has completed the
party for a shipment, and the payer agreed to waive or otherwise limit its right to processing of the shipper’s claim. FedEx Ground shall not be liable for any special,
submit claims, the payer’s waiver or other limitation will be imputed to the sender. incidental, or consequential damages.
7. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN 2. Concealed Loss or Damage. Whenever property is delivered by FedEx Ground
THE DENIAL OF A CLAIM. and damage or loss is subsequently discovered by the recipient, inspection may
8. FedEx Ground reserves the option to pick up salvage on damaged claims when be made by FedEx Ground as promptly as practicable after receipt of request
the claim is paid in full. from the recipient or shipper. The shipper or recipient must notify FedEx Ground
B. Acknowledgment of Claims. FedEx Ground will, upon receipt in writing of a proper as promptly as possible after discovery of the damage, and in any event no later
claim filed in the manner and form described in these regulations and accompanied by than 60 days after the date of delivery. FedEx Ground reserves the right to inspect
the documents described, acknowledge the receipt of such claim in writing within 30 days a damaged shipment on customer premises as well as the right to retrieve the
after the date of receipt by FedEx Ground unless FedEx Ground shall have paid or declined damaged shipment for inspection at a local FedEx facility. All of the original
such claim in writing within 30 days of the receipt thereof. FedEx Ground will create either shipping cartons, packing, and contents must be available for our inspection and
in writing or electronically a separate file for each claim received, assign each claim a retained until the claim is concluded. Inspection will include examination of the
successive claim file number, and note the claim number assigned on all documents filed damaged property, the shipping container and its packing, and any other action
in support of the claim and all records and correspondence relating to the claim, including necessary to establish all the facts. If a shortage is involved, the inspector will
the written acknowledgment of receipt and, if in its possession, the pickup and delivery compare the contents of package with the invoice, weigh the shipping container
records covering the package involved. FedEx Ground will record the date a claim is and contents, or conduct any other type of investigation necessary to establish
received on the face of the claim document. The date of receipt will also be noted on our that a loss has occurred. In either case, the inspection will be limited to a factual
written acknowledgment of receipt. report. The shipper and recipient must cooperate with FedEx Ground to assist
C. Time Limit for Filing Claims. Claims in connection with requests for FedEx Ground C.O.D. in the inspection. A written record of our findings will be made and a copy given
service and claims for loss, damage, or delay must be filed in writing with FedEx Ground to the shipper for claim support upon request. Any inspection report issued will
within nine months from the date of delivery, or, in the event that FedEx Ground failed to be incorporated into the claim file. FedEx reserves the right to request a self-
make delivery, within nine months after the package was tendered to FedEx Ground for inspection requiring proof of damage in the form of photographs of the carton,
shipment. Suits against FedEx Ground must be instituted within two years and one day inner packaging, and damaged contents. If requested, this documentation must
from the date FedEx Ground gives written notice that FedEx Ground has disallowed any be delivered to us within nine months after the package was tendered to FedEx
part of the claim specified in the notice. If claims are not filed or suits are not instituted Ground for shipment.
in accordance with the foregoing provisions, FedEx Ground will not be liable and such The terms and conditions of the FedEx Ground Tariff applicable to the original
claims will not be paid. A Claim Reporting Form can be requested from a FedEx account shipment (including, but not limited to, any declared value or limitation of liability)
representative or by calling 1.800.463.3339 (say “claims”). will govern the disposition of all claims in connection with said shipment, including
D. Investigation of Claims: any claim relative to the retrieval, inspection, call tag, or return of said shipment.
1. Each claim must be supported by the original Customer Shipping Record (if 3. In the event FedEx Ground does not make an inspection, the recipient must make
applicable), evidence that applicable transportation charges have been paid, the inspection and record all information pertinent to the cause. The recipient’s
and documents that prove the value of the property, and/or extent of the loss inspection, in such case, may be considered as the FedEx Ground inspection and
or damage. Such documents may include original purchase invoices, estimates will not jeopardize any recovery due the shipper based on the facts contained in
or invoices for repair, expense statements, appraisals, or other certified the report.
documents. The documents must be verifiable to our satisfaction. Where the G. Spotted Trailers. The shipper agrees to load any trailers spotted at its facilities
property involved in a claim has not been invoiced to the recipient, or where an within 48 hours after being spotted with 225 or more packages per trailer. The shipper
invoice does not show price or value, or where the property involved has not agrees not to file claims on any package shortages for spotted trailers. Upon written
been sold, or where the property has been transferred at bookkeeping values request from the shipper, FedEx Ground agrees to notify the shipper of any package
only, FedEx Ground will, before voluntarily paying a claim thereon, require the shortages within 120 hours after the shipper’s packages are transmitted to FedEx Ground.
claimant to establish the destination value of the quantity shipped, transported Notification to the shipper shall include date of pickup and the number of packages short
or involved, and to certify the correctness of the valuations in writing. of the total provided by the shipper on a computer-generated manifest. The shipper
2. When a claim for loss of an entire package or an entire shipment cannot otherwise agrees not to file claims in connection with any package shortages reported by FedEx
be authenticated upon investigation, FedEx Ground will obtain from the recipient of Ground to the shipper.
the shipment involved a certified statement in writing that the property for which
the claim is filed has not been received from any other source. Collect on delivery (C.O.D.) service
3. In the event that the shipper and the recipient have refused a package, the A. FedEx Ground C.O.D. Service:
property shall thereupon pass to FedEx Ground. FedEx Ground will not honor a 1. FedEx Ground offers collect-on-delivery service for packages within the U.S.
claim for an abandoned package. and from the U.S. to Canada (E.C.O.D. remittance is only available for packages
E. Disposition of Claims. FedEx Ground will, after receiving a written claim for loss or within the U.S.). To request FedEx Ground C.O.D. service, the shipper must
damage to the property transported, either pay actual or declared value for the property, prepare and attach to each C.O.D. package a C.O.D. label showing the amount to
FedEx Ground. However, at FedEx Ground’s sole discretion, they may be accepted and delivered.
In the event of disposal, the shipper, if known, agrees to pay any costs incurred in the disposal. You are responsible for complying with all applicable local, state, and federal
laws, regulations, ordinances, and rules governing the shipment of pharmaceuticals.
Packaging and marking Packages containing pharmaceuticals must not have labels, markings, or other written
A. All packages must be prepared and packed by the sender for safe transportation notice that a pharmaceutical is contained within. Select the Direct Signature Required
with ordinary care in handling. Recipient address labels should be placed on both sides of Delivery Signature Option if you require FedEx to obtain a signature from someone at the
each package with an additional label enclosed inside. Any articles susceptible to damage delivery address, or the Adult Signature Required Delivery Signature Option if you require
as a result of conditions that may be encountered in air ground transportation, such an adult signature for delivery. See the Delivery Signature Options section for details.
as changes in temperature, must be adequately protected by proper packaging. Each
shipment must be legibly and durably marked with the name, address, and ZIP code of Pickup and delivery
both the shipper and recipient. The ZIP code is crucial to the efficient movement of the A. Pickup Service:
package through the FedEx Ground system. 1. FedEx Ground may provide on-call pickup service for a per-package pickup fee
You must use packaging in new or like-new condition. All packaging must be large for customers that do not have a FedEx Ground regular scheduled pickup. This fee
enough to allow cushioning on top, bottom, and sides. Contents must be properly may be higher if the pickup is made the same day it is requested or if the request
packaged to eliminate shifting. is made through FedEx Customer Service.
To be in like-new condition: 2. FedEx Ground may provide pickup service for a weekly pickup fee to regular
• Packaging must not have any holes, tears, dents, or creases. scheduled pickup customers.
• B oxes must have no crushed corners. 3. An alternate address pickup fee may apply to pickup service at shipping
• A ll previous shipping labels and barcodes must be covered or concealed. locations other than the location associated with the FedEx Ground account
All flaps, seams, and edges must be securely sealed with a minimum 2-inch-wide number. The alternate address pickup fee only applies to account numbers
packing tape. assessed the weekly pickup fee.
Items that cannot be packed into cartons (auto tail pipes, mufflers, tires, rims, and so 4. Charges for pickup service shall apply in addition to the rates set forth in the
on) must have all sharp edges and protrusions wrapped, and the address label must be FedEx Service Guide in effect at the time of shipment. Upon payment of the
secured using the tie-on tag or the tire/crate label provided by FedEx (or you may secure applicable pickup service charge, FedEx Ground will call at the shipper’s
it by wrapping pressure-sensitive tape completely around the object). Briefcases, luggage, premises once each business day, if required, to pick up packages for delivery
garment bags, aluminum cases, plastic cases, computer cartons, or similar types of items to all points served by FedEx Ground.
whose outer finish might be damaged by adhesive labels, soiling, marking, or other types 5. A return pickup surcharge applies for FedEx Print Return Label and FedEx Email
of surface damage that is normal with ordinary care in handling should be placed in a Return Label shipments.
protective container for shipment. Casters, wheels, or rollers must be removed or packaged. 6. The shipper agrees to declare all applicable additional charges on the Customer
Expanded polystyrene foam coolers must be shipped inside a sturdy outer container Shipping Record or Declared Value Shipment Form, if applicable. FedEx Ground
unless tested and approved for acceptance by FedEx Packaging Design and Development. reserves the right to assess additional charges on those packages that the shipper
Information on how to submit your packaging for testing is available at fedex.com/packaging. does not properly rate and to re-rate packages the shipper fails to rate properly.
B. If a shipment is refused by the recipient, leaks, or is damaged, the shipment will be B. Delivery. FedEx Ground does not offer a restricted-delivery service and may
returned to the sender, if possible. If the sender refuses to accept the returned shipment deliver to someone other than the person or entity named as the recipient. We also
or it cannot be returned because of leakage or damage due to faulty packaging, the may make an indirect delivery. Indirect delivery is a completed delivery to an address
shipper is responsible for and will reimburse FedEx Ground for all costs and fees of any or location other than the address on the label and includes shipments delivered via
type connected with the legal disposal of the shipment and all costs and fees of any type
161 fedex.com 1.800.463.3339
CONTENTS RATES TERMS
International service conditions U.S. government sanctions prohibiting the export or re-export of goods, services,
or technology to countries and regions listed by the U.S. government unilaterally
In addition to the preceding terms and conditions, the additional terms and conditions
below apply exclusively to international shipments to Canada. or in coordination with other countries’ sanctions. In addition, no commodities
A. Billing: originating or manufactured in any of these countries and regions are accepted
1. Invoicing. Duties, taxes, clearance entry (brokerage) fees, and ancillary clearance for transportation anywhere in the world.
service fees may be assessed on the contents of shipments destined for Canada. Any FedEx Returns service shipments that are forwarded to a third country
These are payable by the importer of record (normally the consignee, unless must also comply with the export control requirements of the country of first
otherwise indicated) in the first instance. For FedEx International Ground departure. You agree to furnish such information and complete and attach to
brokerage-inclusive shipments, duties and taxes may be billed to the shipper, the shipment such documents as necessary to comply with such laws, rules
recipient, or third party. If a clearance entry fee applies, the payer of duties and and regulations.
taxes will be billed for the clearance entry fee. Charges to the shipper’s account in In addition, you specifically warrant that you will not tender any shipments to us
currencies other than U.S. dollars will be converted to U.S. dollars, using a weekly if you or any of the parties involved in the shipment are listed on any of the export
Wall Street Journal conversion rate corresponding to the pickup date of the controls or sanctions lists published and maintained by: the U.S. Department of
shipment or, for FedEx International Ground Distribution, the date FedEx Ground Treasury, Office of Foreign Assets Control; the U.S. Department of Commerce,
takes possession of the shipment. A service fee may apply. The clearance entry fee Bureau of Industry and Security; the U.S. Department of State, Directorate of
is subject to all applicable Canadian taxes. Defense Trade Controls; the United Nations Sanctions Committees; the European
Regardless of any payment instructions to the contrary, the shipper is Union Council; and any other relevant authority. In addition, you agree and warrant
ultimately liable for all charges and fees relating to a shipment, including, but that you will not attempt to ship to any entity owned by any party, in the common
not limited to, any duties or taxes that FedEx Ground has disbursed. Shippers ownership interest determined by the relevant listing authority, subject to U.S.
are responsible for accurately completing all sections of the required export government economic sanctions. Further, you are responsible for ensuring that
the end-use or end-user of the items shipped does not violate any specific control
documentation and for the entry of accurate shipment information (including, but
policies restricting certain types of exports, reexports, and transfers of specifically
not limited to, commodity descriptions and values for duty) on the Commercial
enumerated items subject to the U.S. Export Administration Regulations.
Invoice and in any electronic device or software program.
We assume no liability to you or any other person for any loss or expense —
2. Responsibility for Payment. The shipper is responsible for all charges, including
including, but not limited to, fines and penalties — if you fail to comply with
transportation charges, duties, and clearance entry (brokerage) fees, ancillary
any export laws, rules, or regulations.
clearance service fees, governmental penalties and fines, taxes, FedEx Ground
Shipments crossing international borders must be cleared through customs
attorney fees, and legal costs related to this shipment, and charges related to
in the destination country before being delivered to the consignee. You are
broker unassigned shipments, or broker select shipments where the broker
responsible for providing FedEx with the importer of record’s customs broker.
information provided is incorrect. The shipper will also be responsible for any cost
This can be done by entering broker information on the Commercial Invoice or
FedEx Ground may incur in returning shipments to the shipper or warehousing
by selecting the broker select option and entering broker information in the
them, pending disposition.
automation device. If the importer of record is self-clearing the shipment through
B. Consolidation Service. Shippers utilizing FedEx International Ground Consolidation
customs, you must specifically indicate that on the shipment documentation or
must meet all requirements as stated in the program-requirements document. By
clearance fees may apply.
utilizing this consolidation service, the shipper agrees that:
The shipper agrees to provide all required documentation for the customs
1. FedEx Ground will determine in its sole discretion which shipments will be
clearance and certifies that all statements and information on said documentation,
consolidated or excluded from a consolidation.
including documentation submitted electronically, are true and correct. The shipper
2. FedEx Ground is not liable for any increased brokerage costs associated with
authorizes FedEx Ground to forward all information of any nature regarding shipments
shipments that are not ultimately consolidated and clear customs as separate
to any and all governmental or regulatory agencies that request or require such
shipments. Any non-consolidated shipment may require a separate customs
information. The shipper understands that making false declarations or statements
brokerage charge.
may result in civil and criminal penalties, including forfeiture and sale.
3. FedEx Ground reserves the right to update program requirements and participant
If the shipper does not complete all documents required for carriage, or if
eligibility at any time.
the documents submitted are not appropriate for the services or destinations
4. All associated fees, limitations, liabilities not assumed, and other terms of this
specified, the shipper hereby authorizes FedEx Ground, where permitted by law,
FedEx Ground Tariff apply to any packages shipped under this program.
to complete, correct, or replace the documents for the shipper at the shipper’s
Please contact FedEx Customer Service at 1.800.463.3339 for more information.
expense. However, FedEx Ground is not obligated to do so.
C. Customs Clearance. Brokerage-inclusive service is the automatic default for FedEx
If a substitute form of Commercial Invoice is needed to complete delivery of the
International Ground shipping on FedEx electronic shipping solutions. In some instances,
shipment, and FedEx Ground completes such a document, the terms of this tariff
at the option of FedEx Ground, FedEx Ground may accept instructions from the importer
will continue to govern.
of record to use a designated customs broker other than the broker arranged by FedEx
When shipments are held by customs or other agencies because of incorrect
Ground or the broker designated by the shipper. In this case, the shipment will no longer
or missing documentation, FedEx Ground may attempt to notify the consignee
be considered a brokerage-inclusive shipment.
or shipper, as determined by local law. If the consignee or shipper fails to supply
When FedEx Ground arranges clearance services, a clearance entry fee will be added
the required information or documentation, the shipment may be determined
as an ancillary clearance service fee to the duty-and-tax invoice to cover processes
to be undeliverable. FedEx Ground assumes no responsibility for the inability to
required to check the Commercial Invoice submitted with the shipment and to complete
complete a delivery due to incorrect or missing documentation. Shipments held
entry preparation procedures required by either U.S. Customs and Border Protection or
by customs or other agencies because of incorrect or missing documentation will
the Canada Border Services Agency, including calculation of applicable duties and taxes
require additional transit time.
for each type of commodity included in the shipment.
2. U.S. Import Shipments. Shipments originating outside the U.S. for delivery in
1. U.S. Export Shipments. FedEx Ground is headquartered in the U.S. and will
the U.S. are subject to local tariffs and the service conditions of FedEx Ground.
not transport shipments that violate U.S. export controls nor export controls
These service conditions include terms regarding the importation and customs
in the countries in which we operate, provided they do not conflict with U.S.
clearance of shipments into the U.S. from Canada.
law. You are responsible for, and warrant, your compliance with all applicable
U.S. Customs regulations require the Social Security Number (SSN) of an
laws, rules, and regulations, including, but not limited to, the U.S. Export
individual and the Internal Revenue Service Employer Identification Number (EIN)
Administration Regulations, the U.S. International Traffic in Arms Regulations,
of the U.S. consignee for certain shipments being imported into the U.S. This
the U.S. Foreign Assets Control Regulations, and applicable export laws and
information must be included on the Commercial Invoice for all U.S. import
regulations of any country to, from, through, or over which your shipment may
shipments. The EIN or SSN must be on file with the U.S. Customs Service. Any
be transported. You agree, and warrant, that you will comply with all applicable
Additional information
For additional information on shipping with FedEx, please consult the additional sections
of the FedEx Service Guide: the service information at fedex.com/serviceguide and in the
downloadable FedEx Service Guide; Rates; the FedEx Express Terms and Conditions; and
the FedEx SameDay City Tariff. You can also call us at 1.800.463.3339.
Contents
Scope of tariff 168
Definitions 168
Non-waiver 168
Account numbers 168
After-hours pickup and Saturday, Sunday,
or holiday pickup or delivery 169
Alcoholic beverages 169
Animal carcasses 169
Billing 169
Cancellation 170
Claims 170
Credit terms and payment 171
Data privacy 172
Declared value and limits of liability
(not insurance coverage) 172
Delivery Signature Options 172
Evening delivery only fee 172
Fuel and other surcharges 172
Hazardous materials 172
Inspection of shipments and identification requirement 173
Liabilities not assumed 173
Limitations on legal actions and governing law 174
Money-back guarantee policy 174
Package Consolidators (including FedEx Authorized
ShipCenter® locations, and FedEx ShipSite® locations
at Office Depot and OfficeMax) 175
Package/shipment restrictions (size and weight) 175
Packaging and marking 175
Pharmaceuticals 176
Pickup and delivery 176
Pickup attempt 176
Plants and plant materials 176
Prohibited items 176
Proof of delivery 177
Rate quotations 177
Refusal or rejection of shipments 177
Return options 177
Routing and rerouting 177
Same-day return to sender 178
Service areas 178
Signature releases 178
Tobacco and tobacco products 178
Undeliverable shipments 178
Warranties 178
Additional information 178
For the most current updates to the FedEx SameDay® City tariff,
please go to fedex.com/us/terms.
The FedEx SameDay City Tariff, contained in the FedEx Service Guide, supersedes all “Proof of delivery” means electronically captured delivery information, which may include
previous terms and conditions, tariffs, amendments, supplements, and other prior date, time, location, and signature information.
statements concerning the rates and conditions of FedEx SameDay City service to which “Reroute” means to deliver a shipment to an address different from that specified on the
this tariff applies. This tariff constitutes the entire agreement between the parties and shipping label, and includes a change from one street address to another. Any requested
supersedes all previous agreements and understandings, whether oral or written, with change to an address that is not a reroute or an address correction is a new shipment,
respect to the subject matter hereof, and any entity receiving services hereunder or the and new shipment charges will apply.
benefit of services hereunder warrants and represents that it has not relied and will not
be relying upon any statement, representation, or advice regarding such service except “Ready time” means the time the customer specified the shipment will be ready for pickup.
representations expressly made in this tariff. “Residential delivery” means a shipment addressed to a home or private residence,
FedEx reserves the right to unilaterally modify, amend, or supplement this tariff and including locations where a business is operated from the home, and/or a shipment in
the FedEx Service Guide at any time without notice, which revisions shall take effect which the shipper has designated the delivery address as residential.
immediately. No modifications, amendments, or supplements are authorized or effective “Service failure” means we arrived 60 seconds or more after the delivery commitment
unless published by FedEx at fedex.com. for the FedEx SameDay City service selected for that shipment, except as otherwise
The FedEx Service Guide consists of the service information at fedex.com/serviceguide described in this tariff.
and the overview of services in the downloadable FedEx Service Guide (U.S. and U.S.
export); U.S. retail rates; the FedEx Express Terms and Conditions; the FedEx Ground “Ship date” or “shipment date” is the date the shipment is physically tendered to FedEx.
Tariff; and this FedEx SameDay City Tariff. The FedEx SameDay City Tariff and rates in For shipments tendered at a FedEx location after the last pickup time, the ship date is the
this book and at fedex.com/serviceguide make up the contract of carriage under which next business day.
your shipments are transported, unless modified under a separate agreement. The “Shipment” means one or more packages shipped together to the same recipient.
downloadable version (PDF) of the FedEx SameDay City Tariff available at fedex.com in “Standard List Rates” are rates paid by any shipper who does not have a FedEx account,
effect on the shipment date (as defined herein) shall control. who does not have discounts applied to their FedEx account or who pays by
Note: Unless otherwise specified in this tariff, the rules listed in this tariff apply to any means other than charging to a FedEx account.
shipments originating in the U.S. for transportation via a FedEx SameDay City service. “Transportation charges” mean amounts assessed for movement of a shipment and
does not include any other fees or charges that may be assessed under the FedEx Service
Scope of tariff Guide, including other transportation-related fees such as (but not limited to) declared-
A. Participating Carriers. FedEx Office and Print Services, Inc. and its subcontractors. value charges, special handling fees, customs duties and taxes, and surcharges.
Any subcontractor used by FedEx is subject to the obligations applicable to FedEx “Valid” as it relates to account numbers means a FedEx account number that has been
herein, and is likewise entitled to any and all exclusions from or limitations to liability issued by FedEx and that is in good credit standing.
applicable to FedEx.
“You” or “your” means the shipper/sender, recipient and their agents, servants,
B. Governing Publications. Except as otherwise provided, this tariff is governed by the
employees, and any other person or entity having or claiming an interest in a shipment.
following publication, supplements thereto or succeeding publications thereof: the rate
information in the FedEx Service Guide in effect at the time of shipment. This publication
is available at fedex.com. Non-waiver
C. FedEx SameDay City Scope of Operations. Where available, as determined in the sole Any failure by us to enforce or apply a term, condition, right, or provision of this FedEx
discretion of FedEx, FedEx SameDay City service offers same-day pickup and delivery in SameDay City Tariff does not constitute a waiver of that term, condition, right, or provision
select metropolitan U.S. service areas seven days a week, 365 days a year, for packages and does not otherwise impair our right to enforce such term, condition, or provision.
weighing less than 150 lbs.
Account numbers
Definitions Account-Specific Rates will not apply unless charged to a valid FedEx account. FedEx
“Account-Specific Rates” are the rates paid by FedEx account holders who have discounts account holders who pay for shipments originating in the U.S. with a credit card instead of
applied to their account and who charge their shipping to their FedEx account. charging to a valid FedEx account will be charged Standard List Rates.
Account numbers are issued by FedEx according to shipping location and are
“Business day” means Monday through Friday for FedEx, except for the following holidays:
nontransferable. Account numbers are issued and used solely at the discretion of
Memorial Day Thanksgiving Day
FedEx. FedEx may discontinue the use of accounts, in whole or in part, and terminate
Independence Day Christmas Day
all or particular accounts and account numbers at any time, for any reason, at its sole
Labor Day New Year’s Day
discretion. Improper, illegal, or any other misuse of your FedEx account may also, at
Observation of holidays is subject to change. Refer to the holiday list at the sole discretion of FedEx, result in loss of discounts or termination of the account.
fedex.com/en-us/service-guide/holiday-schedule.html for details. Improper, illegal, or other misuse includes, but is not limited to, unauthorized consolidation
“Commercial delivery” means any delivery that is not a residential delivery. of shipments owned by different parties, or violations of the terms and conditions in this
“FedEx,” “FedEx Office,” “our,” “us,” and “we” refer to FedEx Office and Print Services, FedEx Service Guide. If your account has been compromised or stolen, the account may
Inc., and its employees, affiliates, and agents. be closed and you may be issued a new account. However, you will be responsible for all
valid charges on the closed account. Any materials, rights, or privileges that you acquire
“In good credit standing” means: (1) that payment on the FedEx account is current;
by holding a FedEx account number may not be used for any purpose other than shipping
(2) the account is not in “cash only” status; and, (3) for commercial or business accounts,
with FedEx, and FedEx may seek damages against you for any improper, illegal, or other
the balance does not exceed the credit limit established by FedEx.
misuse of your account. If your account is terminated, we reserve the right, at our sole
“Length” is the longest side of a package. discretion, to deny your application for new or additional FedEx account numbers at any
“Metropolitan U.S. service areas” means those metropolitan areas listed in the time in the future. All charges will be billed and must be remitted in U.S. funds.
service information at fedex.com/serviceguide which offer FedEx SameDay City service. Any individual or entity that uses the FedEx account or shipping discounts of another
“Overcharge” means a charge based on an incorrect rate; an incorrect special handling FedEx account holder without authorization will be charged Standard List Rates for
fee; billing a service other than the service selected for the shipment; billing based on all such shipments without prior notice. This includes all shipments, whether they are
incorrect package or shipment weight; billing to the wrong account number; or any other classified as “Bill Sender,” “Bill Recipient,” or “Bill Third Party,” or any other method of
billing, unrelated to a service failure, that results in an incorrect charge. billing. Unauthorized use includes, but is not limited to, using the shipping discount of
another FedEx account holder without the knowledge and permission of both FedEx and
“Package” means any single parcel or piece with a chargeable weight of 150 lbs. or less,
the account holder.
including the container and its contents. Any fraction of a pound is rounded up to the
All requests for account numbers are subject to credit investigation and verification by
next-higher pound.
our Credit Department and Customer Account Confirmation Department. FedEx utilizes
(Billing, cont.)
• Bill-to account number(s). determined at our sole discretion.
• Invoice number(s). 3. You may request an invoice adjustment for reasons not related to a service failure
• Tracking number(s). by calling 1.800.399.5999 (select option 4, then option 1 to leave a voice message
• Amount(s) being paid. or option 2 to speak with a live agent). If you choose to submit your request via the
For more information about EDI remittance, refer to the FedEx EDI Invoicing and Remittance telephone invoice adjustment system, the request must state the reason you believe
Overview guide at fedex.com/en-us/billing-online.html#electronic-data-interchange. an adjustment or refund is warranted and must provide the following: the FedEx
Some invoice adjustment requests may also be transmitted electronically. account number (if any); the FedEx tracking number; and the date of shipment. All
Payment for EDI invoices must be submitted electronically via electronic funds requests for adjustments must be made by an agent of the billed account.
transfer (EFT) or by sending a check payment to one of the following: A partial payment against an invoice is not considered a request for invoice
(By FedEx services) adjustment or notice of a refund request.
FedEx ERS 4. Requests for invoice adjustment due to an overcharge (including unidentified
Attn: Box 371741 payments and duplicate payments) must be received within 60 days after the
500 Ross Street date of shipment. For adjustments due to a service failure, see the Money-Back
Room 154-0455 Guarantee Policy section.
Pittsburgh, PA 15250-7741 For additional information or assistance regarding billing issues, please contact
Phone: 412.234.5494 a FedEx account executive.
5. FedEx is not obligated to refund any overcharge or pay any other obligation owed
(By U.S. Postal Service) when your FedEx account is, or has been in the past, more than 60 days past due.
FedEx ERS 6. If your account is more than 60 days past due, FedEx may, at its sole discretion,
P.O. Box 371741 apply any overcharge amounts or other overpayments it agrees are owed to you
Pittsburgh, PA 15250-7741 against the oldest invoices.
J. If you are interested in or have questions regarding any of our invoicing or payment M. Additional Taxes. If any value-added, consumption, or similar tax is applicable to
methods, contact your FedEx account executive or call FedEx SameDay Services at your shipment, we reserve the right to add that amount to your shipment charges.
1.800.399.5999 (option 4). N. The sender is responsible for all reasonable costs incurred by FedEx in attempting
K. Billing Special Handling Fees. A special handling fee will be applied in the to obtain payment on any transaction. Such costs include, but are not limited to,
following situations: attorneys’ fees, collection agency fees, and interest and court costs.
1. Invoicing where an incomplete, inaccurate, invalid, or deleted account number O. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
appears in the EDI transmission of shipping information. to collect, any and all charges due and payable to us.
a. For “Bill Sender” transactions, if the account number on the shipping barcode P. Missing or Invalid Account Number. An account number is invalid if it is not the
is incomplete, inaccurate, invalid, or deleted, and we are able to determine correct account number for the bill-to party, or it is the account number for a third
the correct number from our records, all charges and fees, plus the special party who fails to pay the shipping charges. An additional charge will be assessed for
handling fee, will be billed to the sender. If the correct account number cannot each missing or invalid account number.
be determined from our records, all charges and fees plus the special handling
fee will be billed to the sender. Cancellation
b. For “Bill Third Party” transactions, if the third party account number in the A cancellation fee will be assessed if a cancellation occurs 30 minutes or less before
electronic data interchange (EDI) transmission is incomplete, inaccurate, the ready time. The fee also applies if cancellation results from a pickup exception in
invalid, or deleted, all charges and fees, plus the special handling fee, will be which no packages were picked up and the pickup is not rescheduled.
billed to the sender. If we can determine the sender’s correct account number
from our records, it will be used for billing.
c. The fee for an incomplete, inaccurate, invalid, or deleted account number will
Claims
A. Filing of Claims:
be applied only once for each package with such an account number.
1. With respect to any alleged or actual loss, damage, delay, misdelivery, or
2. Payer Rebilling. A special handling fee will be charged to the sender for all
nondelivery with respect to any shipment, a claim must be filed in accordance
requests to change a billing from the party billed or the bill-to party shown on the
with the provisions of this item as a condition precedent to any liability of FedEx
shipping transmission, which fee may be applied to each invoice line item which
and any recovery by the claimant. FedEx liability with respect to any such claim,
is rebilled. Requests for rebilling will be accepted up to 180 days from the invoice
if any, shall be governed by the provisions of this tariff. Claims must be filed by
date, not counting the invoice date.
the beneficial owner of the shipment, and by filing, the claimant warrants and
Requests for rebilling of transportation charges must be received via one of the
represents that it is the owner of the goods in question.
approved channels:
2. All claims must be submitted on forms made available by FedEx, or otherwise
a. Submit your request through the Non-Pay option with Electronic Data
contain information required by FedEx. FedEx shall have no obligation to consider
Interchange (EDI) if you are a registered user; or
or to pay any claim that does not conform to FedEx requirements. You can file a
b. Call customer service at 1.800.399.5999 and select the billing prompt. claim in the following ways:
L. Invoice Adjustments/Overcharges: a. Submit claims through email at billing@fedexsameday.com.
1. We reserve the right to audit shipments, including those submitted via an b. Send written claims, including the completed claim form and supporting
electronic shipping device, to verify service selection and package or shipment documentation, via the U.S. Postal Service or fax to:
weight and dimensions. Package shape and dimensions may change during FedEx SameDay Service
transit, which can affect the package’s dimensional weight and surcharge Attn: Claims Specialist
eligibility. If the service selected, weight entered, or dimensions entered are 3469 Dearborn Plaza
incorrect or change during transit, we may make appropriate adjustments to the Hapeville, GA 30354
shipment charges at any time. Fax: 1.404.305.1523
2. Default Billing. Senders are responsible for providing (i) complete and accurate c. Call customer service at 1.800.399.5999 to obtain steps to submit a case
shipment information, including entry in any electronic shipping device, and number for your claim, then complete a print copy of the claim form. You may
(ii) original shipping labels with a unique tracking number for each package in a have to submit supporting documentation using the mailing address or fax
shipment. Because the number of packages and weight per package are critical number listed above.
to our ability to correctly invoice, any omission or incorrect entry, or unavailable 3. FedEx will not voluntarily pay a claim for an uncertain amount, such as “$100
information or documentation, will result in a billing based on our estimate of the more or less.” We are not obligated to act on any claim until all transportation
number of packages transported and either the standard dimensional factor at charges are paid. The claim amount may not be deducted from these charges or
the time of billing or a standard “default” weight-per-package estimate
(Claims, cont.)
any outstanding balance. in making final disposition. Acceptance of payment of a claim shall extinguish any right to
4. Bad order reports, appraisal reports of damage, notations of exceptions on recover in connection with that shipment.
delivery records or other documents, inspection reports issued by our F. Damaged Property:
inspectors or inspection agencies, requests for proof of delivery, and tracer or 1. FedEx Discovered Damage. Whenever property is damaged by FedEx in the
inspection requests standing alone are not sufficient to comply with these claim course of transportation and discovered by FedEx prior to delivery, FedEx
filing requirements. will either (1) return the damaged property to the shipper or (2) remove any
5. FedEx SameDay City shipment-status information is not intended or permitted to damaged property and ship the balance of undamaged merchandise.
be used by the shipper to file claims. 2. Concealed Loss or Damage. Whenever property is delivered by FedEx and
6. In the event that a sender requests FedEx to bill the recipient or a third party for damage or loss that was not evident upon reasonable inspection at the time
a shipment, and the payer agreed to waive or otherwise limit its right to submit of delivery is not noted at the time of delivery, if the shipper or recipient notify
claims, the payer’s waiver or other limitation will be imputed to the sender. FedEx of the damage or shortage within 5 days of the date of delivery, then
7. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN FedEx will process the claim as if the damage or shortage had been noted by
THE DENIAL OF A CLAIM. the recipient at the time of delivery.
8. Upon payment of a claim, FedEx may, in its sole discretion, elect to take title 3. FedEx reserves the right to inspect a damaged shipment on customer premises
to, and salvage, any goods with respect to which payment has been made. By as well as the right to retrieve the damaged shipment for inspection at a local
accepting payment, the claimant warrants and represents that it will transfer title FedEx facility. All of the original shipping cartons, packing, and contents must be
of such goods to FedEx upon request, and waives any and all claims arising from available for our inspection and retained until the claim is concluded. Inspection
or related to any such salvage. will include examination of the damaged property, the shipping container, and its
B. Acknowledgment of Claims. FedEx will, upon receipt in writing of a proper claim packing, and any other action necessary to establish all the facts. If a shortage
filed in the manner and form described in this tariff and accompanied by the documents is involved, the inspector will compare the contents of the shipment with the
required or requested by FedEx, acknowledge the receipt of such claim in writing within invoice, weigh the shipping container and contents, or conduct any other type
30 days after the date of receipt by FedEx unless FedEx shall have paid or declined such of investigation necessary to establish that a loss has occurred. In either case,
claim in writing within 30 days of the receipt thereof. FedEx will create either in writing the inspection will be limited to a factual report. The shipper and recipient must
or electronically a separate file for each claim received, assign each claim a successive cooperate with FedEx to assist in the inspection. A written record of our findings
claim file number, and note the claim number assigned on all documents filed in support will be made and a copy given to the shipper for claim support upon request. Any
of the claim and all records and correspondence relating to the claim, including the inspection report issued will be incorporated into the claim file.
written acknowledgment of receipt and, if in its possession, the pickup and delivery 4. In the event FedEx does not make an inspection, the recipient must make the
records covering the shipment involved. FedEx will record the date a claim is received inspection and record all information pertinent to the cause. The recipient’s
on the face of the claim document. The date of receipt will also be noted on our written inspection, in such case, may be considered as the FedEx inspection and will
acknowledgment of receipt. not jeopardize any recovery due the shipper based on the facts contained in
C. Time Limit for Filing Claims. Claims for loss, damage, or delay must be filed in writing the report.
with FedEx within nine months from the date of delivery, or, in the event that FedEx G. The claimant, and any other party with an interest in the shipment, shall exercise
failed to make delivery, within nine months after the shipment was tendered to FedEx for reasonable care in mitigating damages arising from or related to any claim of loss,
shipment. Suits against FedEx must be instituted within two years and one day from the damage, delay, misdelivery, or nondelivery with respect to any package.
date FedEx gives written notice that FedEx has disallowed any part of the claim specified
in the notice. If claims are not filed or suits are not instituted in accordance with the Credit terms and payment
foregoing provisions, FedEx will not be liable and such claims will not be paid. A Claim A. We do not provide individual consumer credit privileges.
Reporting Form can be requested from a FedEx account representative or by calling B. We will extend credit to shippers who, in the sole judgment of FedEx, are creditworthy.
1.800.399.5999. C. As a condition of extending credit privileges, we reserve the right to require business
D. Investigation of Claims: customers to provide current financial information, agree to bank draft arrangements for
1. Each claim must be supported by the original Customer Shipping Record (if payment on account, provide a security deposit, or provide a bank letter of credit.
applicable), evidence that applicable transportation charges have been paid, D. When credit privileges are extended, FedEx reserves the right to establish and enforce
and documents that prove the value of the property, and/or extent of the loss or a credit limit on your account. At our sole discretion, we may review and amend a credit
damage. Such documents may include original purchase invoices, estimates or limit on your account.
invoices for repair, expense statements, appraisals, pictures of the damage and E. The invoice date begins the credit term cycle, and payment in full and without offset is
inside and outside packaging, or other certified documents. The documents must due within 15 days from the invoice date. Failure to keep your FedEx account current will
be verifiable to our satisfaction. Where the property involved in a claim has not result in your account being placed on cash-only status. This status may impair your ability
been invoiced to the recipient, or where an invoice does not show price or value, to use our services, delay your shipments, and may result in the loss of any applicable
or where the property involved has not been sold, or where the property has discounts.
been transferred at bookkeeping values only, FedEx will, before voluntarily paying F. IF THE ACCOUNT NUMBER TO BE BILLED IS NOT IN GOOD CREDIT STANDING, THE
a claim thereon, require the claimant to establish the destination value of the SHIPMENT MAY BE HELD OR STOPPED IN TRANSIT UNTIL YOU MAKE ALTERNATIVE
quantity shipped, transported, or involved, and to certify the correctness PAYMENT ARRANGEMENTS. THE MONEY-BACK GUARANTEE POLICY WILL NOT APPLY IN
of the valuations in writing. SUCH CIRCUMSTANCES.
2. When a claim for loss of an entire package or an entire shipment cannot G. Credit privileges will not be restored until you have paid all past-due balances in
otherwise be authenticated upon investigation, FedEx will obtain from the full and all costs, fees, and expenses incurred by FedEx in collecting or attempting to
recipient of the shipment involved a certified statement in writing that the collect such balances. We may require you to secure the account with a form of payment
property for which the claim is filed has not been received from any other source. as a prerequisite to credit restoration. We may decline to restore credit privileges even if
3. In the event that the shipper and the recipient have refused a package, the all costs, fees, and expenses are paid.
property shall thereupon pass to FedEx. FedEx will not honor a claim for an H. Customers requesting the reinstatement of their FedEx SameDay City service must
abandoned package. contact the Recovery Collections department at 1.800.506.7580.
E. Disposition of Claims. FedEx will, after receiving a written claim for loss or damage to I. At our sole discretion, we may apply payments made on your account to any unpaid
the property transported, either pay actual or declared value for the property, whichever invoice issued on your account.
is lower; or decline, or make a firm compromise settlement offer in writing to the sender
(unless special arrangements have been made) within 120 days after receipt of claim by
FedEx. If a claim cannot be processed and disposed of within 120 days after the receipt
thereof, FedEx will advise in writing of the status of the claim and the reason for the delay
Data privacy E. ANY EFFORT TO DECLARE A VALUE IN EXCESS OF THE MAXIMUMS ALLOWED IN THIS
TARIFF IS NULL AND VOID. OUR ACCEPTANCE FOR CARRIAGE OF ANY SHIPMENT BEARING
FedEx will comply with all applicable data privacy laws, regulations, and rules in relation to
A DECLARED VALUE IN EXCESS OF THE ALLOWED MAXIMUMS DOES NOT CONSTITUTE A
the processing of personal data. FedEx may, at its sole discretion, process personal data
WAIVER OF ANY PROVISION OF THE FEDEX SERVICE GUIDE AS TO SUCH SHIPMENT.
for the performance of the services and for those business purposes set forth in the FedEx
F. REGARDLESS OF THE DECLARED VALUE OF A SHIPMENT, OUR LIABILITY FOR LOSS,
Privacy Notice at fedex.com. FedEx does not sell any personal information to another
DAMAGE, DELAY, MISDELIVERY, NONDELIVERY, MISINFORMATION, ANY FAILURE
business or third party.
TO PROVIDE INFORMATION, OR MISDELIVERY OF INFORMATION, WILL NOT EXCEED ITS
In relation to any personal data provided by you concerning yourself, your employees or
REPAIR COST, ITS DEPRECIATED VALUE OR ITS REPLACEMENT COST, WHICHEVER IS LESS.
agents, a recipient, or any third party in connection with a shipment or otherwise, you represent
G. See the Liabilities Not Assumed section for other limitations and exclusions on
that you have complied with applicable data privacy laws, including obtaining the necessary
our liability.
legal basis for the provision of such data to FedEx and the processing by FedEx of this data as
H. With respect to any device or media upon or within which data or other information
described in the FedEx Service Guide and providing the relevant individual with all information in
(whether in print or electronic form) is maintained, the value of such device or media is
connection with the collection, transfer, and processing of such data including the information
limited to the cost to repair or replace such device or media without consideration for the
contained in the FedEx Privacy Notice at fedex.com. FedEx will not be liable for costs, claims,
data or other information contained therein or set forth thereon. By tendering any such
damages, and expenses suffered or incurred by FedEx in connection with the shipper’s failure to
device or media, the party making such tender acknowledges and agrees that
comply with the Data Privacy section in these terms and conditions. You agree to indemnify
back-up copies of any and all data or information contained therein or set forth thereon
FedEx in respect of all costs, claims, damages, and expenses suffered or incurred by FedEx in
are being maintained and can be readily reproduced.
connection with your failure to comply with this section.
Undeliverable shipments
An undeliverable shipment is one that cannot be delivered for reasons that include, but
are not limited to, any of the following:
• The recipient refuses to pay for a bill-recipient shipment.
• The recipient refuses to accept the shipment prior to, during, or after delivery.
• The recipient’s delivery address cannot be located.
• The shipment was addressed to an area not served by FedEx SameDay City.
• The shipment’s contents or packaging are damaged to the point that rewrapping is
not possible.
• The shipment would likely cause damage or delay to other shipments or property
or injury to personnel.
• The shipment contains prohibited items.
• The recipient’s place of business is closed.
• No appropriate person was available to accept the shipment at a delivery location
on the initial delivery attempt or reattempts.
• The shipment was improperly packaged.
A. Undeliverable shipments may be returned via FedEx SameDay City service at the
payer’s expense. Shipments will be returned via FedEx SameDay City service at no
additional charge if the shipment is undeliverable because of damage to the shipment
caused by FedEx. However, if the shipment is undeliverable for any other reason, FedEx
reserves the right to assess return transportation charges and fees to the original payer,
along with the original transportation charges and fees. If a package is marked “Bill
On the phone
SAY
PRESS
“Schedule a pickup” 1
“Track a package” 2
“Find FedEx locations” 3
“Order shipping supplies” 4
“Get rates” 5
“Claims” 61
Customer Service 1.800.463.3339 “Billing and payments” 62
“Technical support” 63
“FedEx Office services” 64
“New account setup” 65
“Freight” 66
“Dangerous goods” 81
“Hazardous materials” 81
“Representative” 0