TIME TO

PARTNER UP!
A step-by-step guide to partnering with Swiggy
Index
1. Getting Started 1
Install the App 1
Logging In 1
Your Orders 2

2. Cataloguing & Photography 3

3. Managing orders 4
New Order Notification 4
Confirming an Order 4
Editing Incoming Orders 5
Marking Orders Food Ready 7
Track Delivery Partner 8
Help & Assistance 9

4. Menu Management 10
Manage Your Menu 10
Revise Your Menu with Self-Serve Feature 12

5. Closing/Opening Your Outlet 14

6. Past Orders 16
View Past Orders 16
Payments 17
View/Download Invoice(s) 17

7. Help & Support 18

Contact Swiggy 18
Contact Your Swiggy POC 18

8. Others 20
Change Password 20
Reset Password 20
Stop Displaying Orders on a Device 21
1 i
Getting Started

Install the App

Search for the Swiggy Partner App, in the Google Play store (Android devices only). Install
the app and grant necessary storage-access permissions to complete the installation. You can
alternatively go to partner website www.partner.swiggy.com/orders to accept orders.

ii Logging in
Open the app, and enter your Swiggy ID & password to log in. You would have received these
details from your Swiggy POC.

Enable Notifications: Enable notifications from Swiggy on your desktop/Android device

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iii Your Orders
After logging in, you will be automatically
directed to the ‘’Orders’’ screen. Here
you can see the order categories, namely:
ALL, PREPARING (orders that you have
accepted), PENDING (orders awaiting your
confirmation) and POP (if you have enrolled
for Swiggy POP).

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2 Cataloguing & Photography

Once your on-boarding procedure has been completed, your restaurant’s menu will be updated
on the Swiggy platform by our catalogue team. A photoshoot will also be carried out by a team
from Swiggy, to ensure we have drool-worthy pictures of at least 20 items from different sections
of your menu.

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3
i
Managing Orders

New Order Notification

As soon as a customer places an order from your restaurant on the Swiggy platform, it is relayed to
you. You will be able to see a new order in the ‘’All’’ tab of the ‘’Orders’’ section.

ii Confirming an Order
You must tap on the new order notification to view order details, like items ordered & their quantities.
Then tap on the “Confirm Now” option to accept the order. Ensure to read the customer comments (if
any) before you start preparing the order.

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 iii Editing Incoming Orders
On receiving an order, if you realise that one or more items are unavailable, please select the
“Mark Out of Stock” option before confirming the order. This will automatically display a list of
alternate items, which you can recommend to the customer as substitutes for the unavailable items,
which he/she have ordered.

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If you wish to further change these alternatives, select the “Change” option. You will be
able to recommend any item(s) from the entire menu as an alternate to the unavailable item(s).
This feature minimises customer cancellations and reduces the time required to edit orders.

Pro Tip
To ensure a great customer experience, proactively mark unavailable items as “Out of Stock”
in the ‘Inventory’ section till the time they are next available. Remember to switch/toggle ON
these items when they are available again. To know more, go through the section on ‘Menu
Management’.
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 iv Marking Orders Food Ready
You should mark all your orders “Food Ready” as
soon as they are ready to be picked up.
Your “Food Ready” signal is considered accurate
only when an order is handed over to the Delivery
Partner within 5 minutes of marking it as “Food
Ready”.

Using this feature has multiple benefits :

• 100% payments for “Food Ready” marked
customer cancelled orders.
• Delivery Partners to arrive ‘Just in Time’, instead
of crowding at your restaurant.
• Yields a lower Prep Time which gets you higher
visibility on the Swiggy Consumer App, larger
delivery radius, higher serviceability during rain/
peak hours, & prioritised assignment of Delivery
Partners.

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v Track Delivery Partner
The “Rider Status”option displays the real time location of the Delivery Partner assigned to pick up
an order. In case you observe delay in the Delivery Partner’s arrival for any order(s),
you can simply tap on the “Track Driver”option under the particular order(s), and check his real
time location. You can also speak to the Delivery Partner, by tapping on the ‘ ‘ button.

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 vi Help & Assistance
If you require any assistance regarding an
ongoing order, please tap on the “Help”
option. The approximate wait time for a call-
back from Swiggy Partner Support will be
displayed immediately. You must select “Yes”
to confirm your request for the call back. A
Swiggy Partner Support Executive will get in
touch with you within the committed time.

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4 Menu Management

i Manage your Menu

You can view & manage your restaurant’s menu in the ‘’Inventory’’ section. If your restaurant is
enrolled for Swiggy POP, the topmost section of the ‘’Inventory’’ displays the POP items. Please check
the menu sections, items & and their prices carefully. This menu will be visible to the customer.

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 If one or more items are unavailable, you can toggle/switch them off here till the time they will be
available next

Pro Tip
To ensure a great customer experience, proactively ‘’toggle/ switch off’’ unavailable items to
avoid editing orders & resulting customer cancellations.

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ii Revise Your Menu with Self-Serve Feature
You can yourself revise your menu on Swiggy with the Self Serve feature. Please log in to the
Partner website www.partner.swiggy.com with your Restaurant ID and password.

To add a new item, click on the “Menu” tab in the sidebar, click on “Add New Item”, fill in the
required item details which follow, and finally click on “Save For Submission” to submit the new
additions. After you have added all the new items, you must “Upload Your Menu” which has
details of all the new items, and Submit it For Approval” to complete the process.

To add a new item, click on the “Menu” tab in the sidebar, click on “Add New Item”, and fill in
the required item details which follow.

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 Click on “Save For Submission” to submit the new additions.

After you have added all the new items, you must “Upload Your Menu” which has details of all the
new items, and Submit it For Approval” to complete the process.

You can similarly edit and/or delete existing menu items with the Self-Serve feature.

Please note: It is mandatory to upload a copy of the menu or a printed bill copy which has price
details of the items for which you are raising the menu changes request.

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5 Closing/Opening Your Outlet

You can, anytime, toggle your restaurant on/off during the operational hours updated with
Swiggy, via the Partner App. You simply have to go to the ‘’More’’ section, select the ‘’Accepting
Orders’’ option, & toggle it on/off. Toggling the restaurant off will display it as ‘’unserviceable’’
on the Customer App, and will stop new orders from flowing in.

The restaurant will be automatically toggled on at the start of the next open slot as updated on
Swiggy.

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 You can similarly, toggle your restaurant ‘’On’’ if you had closed it for
sometime during the day.

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6
i
Past Orders

View Past Orders

In the ‘’Past Orders’’ section, you can view and download details of all orders generated for
your restaurant on Swiggy, during the last 4 months. Simply select ‘’From’’ & ‘’To’’ dates within 4
calendar months, and choose between ‘’View or Download’’. To download these details, you must
select the ‘’Export’’ option after selecting the date range.

To gain access to Past Order details beyond the 4 months window, please contact Partner Support
or your Swiggy POC.

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 ii Payments
Please note that Payment for your Orders happens weekly. Depending on which city your
restaurant is located in, the payments are made every Wednesday/Thursday

iii View/Download Invoice(s)

You can request for Invoice(s) for a specific period. Go to the ‘’More’’ section, select ‘’Contact
Swiggy’’ option, select “Invoice Request or Payment Issue” option, and submit the request.

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7
i
Help & Support

Contact Swiggy
You can reach out to us anytime for any kind of assistance you need to operate on the Swiggy
platform. Go to the ‘’More’’ section, and select the ‘’Contact Swiggy’’ option.

On the ‘’Contact Swiggy’’ screen you must select the restaurant ID for which you want assistance.
You will be able to see a dropdown list of queries.

You must select an appropriate query category, and ‘’Submit’’ the request. We will get in touch
with you within 1-4 working days.

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 ii Contact your Swiggy POC
You can request a callback from your Swiggy
POC with the ‘’Contact Sales POC’’ option.
Please note that your Swiggy POC will reach
out to you within 48 hours of the request
being raised.

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8 Others

i Change Password
Your Swiggy POC will
have shared the Login &
Password details for your
Partner App website at the
time of onboarding. While
your Login detail will remain
the same, you can change
the password anytime. Just
go to the ‘’More’’ section,
select the ‘’Account Settings’’
option, and then select the
‘’Change Password’’ option.

ii Reset Password
In case you need to login to the Partner App/Website in a new device, and cannot remember the
existing password, you can reset the password as follows
- Go to the Partner App or to https://partner.swiggy.com/
- Click on “Forgot Password”
- Enter your Swiggy Restaurant Id, and click on “Submit”
- An OTP will be sent to the Restaurant Owner’s mobile number
- Enter the OTP
- Create and confirm the new password

Please note: The password reset will only work in case if you are registered on the Owner App.

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 iii Stop displaying orders on a device
You can stop orders from displaying on an Order
Accepting device, and still use other features of the
Partner App. Go to the “More” section, select the
“Account Settings” option, click on “Display Orders”
and toggle it off.

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SHOW THEM
WHO’S BOSS!
A step-by-step guide to using the
Swiggy Owner App
Index
1. Getting Started 1
Install the App 1
Logging In 1

2. Your Business at a Glance 2

Numbers Guide 2
Business Analysis 3

3. Understand Customer Feedback 5

Customer Ratings 5
Customer Feedback Details 5

4. Create Customer Offers 7

5. Others 9
View/Download Invoice(s) & Transaction(s) 9
Past Orders 10
Manage Your Menu 10
Contact Swiggy 11
Contact Your Swiggy POC 12
Change Password 12

Pro-Tips 13

Restaurant Tiering Programme 15

Contact Us 17
1 i
Getting Started

Install the app

Search for the Swiggy Partner App, in the App store on your Android/IOS phone. Install the app,
and grant necessary storage access permissions to complete the installation.

ii Logging In
Open the app, and enter your registered mobile number & password to log in. You will have
received the password from your Swiggy POC already. If you have more than one outlets, all of
them are mapped to your Phone Number, and are accessible via a single Owner App

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2 Your Business At A Glance

After logging in, you will be automatically taken to the ‘’Business’’ screen. You will see your outlet(s)
i listed here. Click on the outlet(s) to get an in-depth analysis of your restaurant’s business on Swiggy.

You will see a ‘’Numbers Guide’’ here. Click on it to understand what each figure/term/phrase in
the analysis indicates.

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 ii Business Analysis
Select ‘’View Outlet Details’’ to take a look at metrics like - Business, Restaurant Tiering, Menu
Analysis, Out of Stock Issues, Cancellations, and Order Conformation. These will hep you
understand how your restaurant is performing.

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4
3 Understand your
Customer’s Feedback

i Customer Ratings
You can view and understand the feedback
that your customers give you in the ‘’Customer
Rating’’ section.

ii Customer Feedback
Details
Click on ‘’View Detail’’ to see metrics like -
Ratings Breakup, Areas of Improvement, and
User Ratings & Feedback for recent orders.

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6
4 Create Customer Offers

You can view past & create new offers for

your customers in the ‘’Promotions’’ section.
Select ‘’Renew Promotion’’ to replicate a past
offer which worked well. Or select ‘’Add
New’’ to create a new one.

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When creating a new offer, you must first select the kind of promotion you want to offer, the
category of customers you want to target, and for how long you want to offer this promotion.

Pro Tip
Offering these promotions to your customers helps in boosting your business.
So, keep offering them something special regularly.

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5 i
Others

View/Download Invoice(s) & Transaction(s)

In the ‘’More’’ section, select the ‘’Finance’’ option to view & download Invoices & Transactions of
past orders on Swiggy

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 ii Past Orders
Select the ‘’Past Orders’’ option to view &
download details of past orders

iii Manage your menu

Select the ‘’Menu’’ option in ‘’More’’
to mark items in/out of stock

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 iv Contact Swiggy
You can reach out to us anytime for any kind of
assistance you need to operate on the Swiggy
platform. Go to the ‘’More’’ section, and select the
‘’Contact Swiggy’’ option. Select the outlet for which
you need assistance.

Select an appropriate query category, and submit the

request. We will get in touch with you within
1-4 working days

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v Contact Your Swiggy POC
You can find the updated contact details of
your Swiggy POC on the Owner App. Go to
the “More” section and click on the option
named “Point of Contact” to view the POC
details.

vi Updates on Whatsapp
To opt-in for receiving regular business
updates via Whatsapp, go to the “More”
section, select the “Settings” option, and
toggle the “Whatsapp notifications” on.

vii Change Password

Select the ‘’Settings’’ option in the ‘’More’’
section to Change password, or to Log Out of
your Owner App

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Pro-Tips

i Customer Retention
Accepting all incoming orders within 3mins., marking unavailable items as ‘’Out of Stock’’
to minimise order edits & resulting customer cancellations, and toggling the restaurant ‘’Off’’
whenever you are keeping it closed - are things you must do proactively to avoid bad customer
experience, which will eventually result in higher customer retention for your restaurant.

ii Price Parity
You must ensure that the prices at which you sell your items are same across all online food
ordering platforms. Disparity in prices on different platforms leads to bad customer experience,
and negatively impacts your restaurant’s brand image.

iii Hygiene Audits

To ensure best customer experience, it is mandatory to maintain hygiene standards. Swiggy
conducts audits to assess hygiene standards of partner restaurants, through an independent
agency. Failure to meet the hygiene standards will result in your restaurant being degraded, and
eventually suspended on the Swiggy platform.

iv Menu Descriptions help increasing orders

A restaurant’s menu containing descriptions alongside items witnesses upto a 5% increase in
orders. Item descriptions mentioning details like ingredients & cooking procedure of the dish,
interest customers to try it; leading to higher order volumes.

v Adopt a POS system

Adopting a Point of Sales (POS) system boosts your efficiency by automating essential tasks.
Additionally, using a Swiggy integrated POS will help you in (a) eliminating management of
multiple screens; and (b) getting rid of manually punching orders from Swiggy app to the POS. To
know more about Swiggy integrated POS systems, please reach out to your Swiggy POC.

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vi Get noticed with Ads & Carousels
Getting noticed by your customers amidst several other restaurants, is very important. An easy
way to get noticed are appearing in the top slots of the listing, or appear in the carousel slots.
Contact your Swiggy POC to know more about Swiggy Ads.

vii Tell your diners they can find you on Swiggy

You can encourage the frequency of repeat orders from your walk-in diners. Tell them they can
find you on Swiggy, with the help of merchandises like tent cards, danglers, stickers, tapes, etc.
Contact Partner Support on the app to raise a request for these.

viii Package your food well

You can give your customers an optimum experience of ordering from your restaurant, by
packaging food well. For assistance in procuring cost effective & good quality packaging
material, write to packaging@swiggy.in

ix Get Financial Assistance

Expand your business with loans from Swiggy Capital Assist. These loans do not require any
collateral deposits, and can be repaid easily through Swiggy bookings. To know more contact
your Swiggy POC.

x Photographs helps boost your business

Analyses show that restaurants with more pictures of their food items, are likely to get 2X more
business online, than restauants that have fewer/no images. That is because, customers are more
likely to order items whose images, they can see. We therefore highly recommend, to have images
of at least 15 of your bestselling items to grow your business more. You can reach out to us for
organizing a photoshoot for your restaurant. Alternatively, you can click pictures and share them
with us. If they comply with Swiggy’s photography guidelines, they will be updated against the
respective items on your menu on Swiggy.

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Restaurant Tiering Programme
The Swiggy Restaurant Tiering Programme is an initiative designed to reward partners who help
Swiggy drive seamless consumer experience on all orders.

On the first of every month, using your business volume and consumer experience performance data
for the previous month, your outlet is categorized into one of the following tiers.

Bronze Silver Gold Platinum

B S G P

i How is Tiering Calculated?

Getting noticed by your customers amidst several other restaurants, is very important. An easy
way to get noticed are appearing in the top slots of the listing, or appear in the carousel slots.
Contact your Swiggy POC to know more about Swiggy Ads.

Performance Criteria Bronze Silver Gold Platinum

Monthly Revenue 20,000/- 20,000/- 20,000/-

Acceptance Rate* 85% or above 95% or above

Monthly
Revenue Operational
Edit Rate^ 0.5% or less 0.3% or less
less than metrics for
20,000/- Gold Tier not
met
Cancellation Rate# 0.5% or less 0.3% or less

Avg.Customer Rating 4.0 4.3

*Acceptance Rate: No.of orders accepted within 3mins.

^Edit Rate: No.of orders edited/changed (because of menu items being Out-Of-Stock) over the total no.of orders handled
#Cancellation Rate: No. of orders cancelled (by the restaurant), over the total no.of orders handled

Your restaurant(s) automatically moves to the next tier, when you have achieved the pre-defined performance criteria for that tier, and can
enjoy the corresponding benefits.

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ii Benefits of Tiering

Benefits to be provided Bronze Silver Gold Platinum

Growth packs at
subsidised rates

Guaranteed long distance

serviceability

Access to exclusive 20% off on

At list price
advertisement property list price

Priority partner support and

faster menu revisions

You restaurant’s tiering is also visible on the Owner App. To view your current tiering please log in
to the Swiggy Partner App with your registered mobile number.

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Contact Us

Swiggy Partner Support is always here to help you.

If you are facing any issues in respect to the Swiggy

Platform, please feel to reach out to us at:
080-68179777/68179777 or partnersupport@swiggy.in

For important updates, subscribe to our RESTAURANT

PARTNER channel on YouTube

Subscribe to THE SWIGGY PARTNER BLOG to get

insights into what’s new on partnerblog.swiggy.com

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