Professional Documents
Culture Documents
P
atient advocacy is not a new role for nurses, or
a new obligation for the nursing profession. The ABSTRACT
role of a patient advocate is an ethical ideal for Aim: To explore the perceptions of patient advocacy among Saudi Arabian
professional nurses based on the notion that nurses intensive care unit (ICU) nurses. Background: Despite advocacy being
provide continuity of care, and therefore have a a crucial role for nurses, its scope is often limited in clinical practice.
greater intimacy with the patient (Matthews, 2012).This is an Although numerous studies have identified barriers to patient advocacy, their
ideal that is supported and endorsed by numerous international recommendations for resolution were unclear. Method: The study employed a
nursing codes of practice (American Nurses Association constructivist grounded theory methodology, with 13 Saudi Arabian registered
(ANA), 2015; Canadian Nurses Association (CNA), 2017). nurses, working in critical care, in a tertiary academic teaching hospital.
Nevertheless, the decision to be a patient advocate has Semi-structured interviews, with broad open-ended questions, and reflective
undeniable consequences, in that it does provide benefits for participant journals were used to collect data. All interviews were concurrently
the nurse–patient partnership but also exposes the professional analysed and transcribed verbatim. Results: Gender, culture, education,
nurse to numerous potential barriers and challenges (McGrath subjugation, communal patronage, organisational support and repercussions,
et al, 2006; Matthews, 2012; Kupperschmidt, 2014) This is and role-associated risks were all revealed as factors affecting their ability
especially true for the nurse advocate when a duty of care to act as advocates for critically ill patients. Conclusion: Saudi Arabian ICU
requires intervention on behalf of the patient, when they are nurses in the study believed that advocacy is problematic. Despite attempting
at risk or in harm’s way (Matthews, 2012). to advocate for their patients, they are unable to act to an optimal level,
instead choosing avoidance of the potential risks associated with the role, or
Background confrontation, which often had undesirable outcomes. Patient advocacy from
Nurses in the critical care setting perform a vital role as a a Saudi Arabian nursing perspective is contextually complex, controversial
patient advocate to ensure that the treatment and care provided and remains uncertain. Further research is needed to ensure patient safety is
is appropriate and safe (Selanders and Crane, 2012; Canadian supported by nurses as effective advocates.
Association of Critical Care Nurses, 2013). However, the barriers Key words: Patient safety ■ Patient advocacy ■ Saudi Arabia
that confront nurses as patient advocates are often problematic ■ Intensive care units ■ Critical care ■ Organisational culture
and well documented in the literature (Negarandeh, 2007; Davis
and Konishi, 2007;Thacker, 2008; Zomordodi and Foley, 2009;
Sack, 2010; Murray, 2010; Black, 2011; Davoodvand et al, 2016). Setting of the study
The dilemma for Saudi Arabian intensive care unit (ICU) This study was carried out in the critical care setting in a hospital
nurses, however, is multi-dimensional, in that the concept of in the Kingdom of Saudi Arabia. The patients cared for in this
patient advocacy and the associated barriers has been derived ICU are admitted due to illness or injury that requires nurses
primarily from the perspective of Western beliefs. This means to provide continuous invasive haemodynamic monitoring,
that questions and concerns related to patient advocacy in an intravenous high-dose vasopressor and inotropic medications,
indigenous Islamic culture such as Saudi Arabia may be different
compared with other cultures.
Manfred Mortell, Nurse Specialist Critical Care, Ministry of
Methodology the National Guard Health Affairs, Nursing Services, Center of
Design Nursing Education, King Abdulaziz Medical City, Riyadh, Saudi
A constructionist grounded theory design was selected for this Arabia, mannymortell@gmail.com
study to explore the perceptions of patient advocacy among Khatijah L Abdullah, Associate Professor, Department of Nursing
Saudi Arabian intensive care nurses. The essential elements Studies, Faculty of Medicine, University of Malaya, Kuala Lumpur,
© 2017 MA Healthcare Ltd
form, which included authorisation for use of transcripts for Gender as a barrier
publication.The participants were also informed that all names During the interviews, participants indicated that in Saudi Arabia,
and identifiable data would be changed within the transcript nursing is considered a new profession and there is still considerable
to ensure confidentiality and anonymity, and that all data cultural resistance against nursing. This traditional resistance is
collected would be confidential. They were also informed especially valid for Saudi females, because having contact with
males outside the family is considered to be unacceptable and were also endorsed by Mansour (1992) and Albishi (2004).
forbidden.The following transcripts will provide insight into the They also believed that the image of Saudi Arabian nursing
potential barriers that relate to gender issues. will change in the future, especially in the ICU. This has been
shown in Western literature with nurses being selected by public
‘Gender is a big cultural issue in Saudi Arabia;
opinion as the most trusted of professions (Long 2005; Buresh
men are not allowed to be with any women not
and Gordon, 2006).
in their family … It is simple things like this
that affect patient advocacy … it could be a
Medical dominance as a barrier
barrier.’
Nursing in Saudi Arabia is a new profession, which is
Male participant E
predominantly female, as it is internationally.The organisational
culture is patriarchal, and physician autocracy prevails. Participants
‘When I graduated … it was really challenging
revealed that sometimes being a nurse and a patient advocate
for me, because I had to speak with a lot of
causes problems, because the doctors do not like having their
men, not only patients, but doctors, nurses,
authority challenged and may not accept a nurse’s point of
pharmacists … healthcare providers … I had
view. Participants stated that:
only ever been close to my family.’
Female participant A ‘Everything is dominated by physicians …
everything must go through a physician … If his
‘My father and brothers were not happy about is not the best thing for the patient … how does
me being a nurse … I would be working with the nurse convince him?’
men and they were worried that I could be Female participant G
hurt.’
Female participant C ‘Doctors are the decision makers … have a high
voice in the organisation … People listen to
Another aspect related to gender as a potential barrier for
them … they have power.’
advocacy was the ability for female nurses to speak on behalf of
Female participant I
the patient in the event of potential or actual problems. Saudi
Arabian nurses may have difficulty in this regard, as demonstrated When the first author questioned this belief about medical
by female participant C above, and the following excerpt: dominance in Saudi Arabia, since he had not experienced it
himself, a typical response was:
‘Everything that we do in Saudi Arabia is a part
of our culture … Females in our society do not ‘Saudi nurses do not have the autonomy or
talk outside their homes … in the public … so status that you have as Western nurses … we are
they are shy and embarrassed to speak up for dominated by doctors who think we are nothing
the patient.’ and know nothing.’
Male participant E Female participant A
They also added that, when a Saudi nurse does question a
Community barriers medical intervention or order, the doctors’ typical response is,‘I
As an adjunct to the barriers related to culture were those related am the doctor and you are the nurse’. This type of response is
to the societal perceptions of nursing, which were provided by intimidating and often threatening to the nurse who speaks out,
selected participants: and can be a barrier for the patient advocate. One such occasion
was during a grand round in the ICU, when a medical order
‘They [the community] don’t consider nursing
was queried by a participant who was the charge nurse that day:
a profession … not like medicine or other
healthcare professions … The Saudis consider ‘The doctor said in front of everyone, “I know
nurses to be like servants, under a doctor, an the patient and I have a higher knowledge than
assistant … but nursing is evolving in Saudi you … I am in charge … know your place …
Arabia, especially in the ICU.’ who are you anyway, a nurse?” ’
Male participant D Female participant A
An additional barrier that augments this type of autocratic
‘The media portray nurses as uncaring, with no
response from physicians is organisational support, which results
compassion … they make the doctors’ coffee …
in such responses to nurses’ concerns as:
make their chairs comfortable … they are very
© 2017 MA Healthcare Ltd