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CLINICAL FOCUS

Barriers deterring patient advocacy


in a Saudi Arabian critical care setting
Manfred Mortell, Khatijah L Abdullah and Chean Ahmad

P
atient advocacy is not a new role for nurses, or
a new obligation for the nursing profession. The ABSTRACT
role of a patient advocate is an ethical ideal for Aim: To explore the perceptions of patient advocacy among Saudi Arabian
professional nurses based on the notion that nurses intensive care unit (ICU) nurses. Background: Despite advocacy being
provide continuity of care, and therefore have a a crucial role for nurses, its scope is often limited in clinical practice.
greater intimacy with the patient (Matthews, 2012).This is an Although numerous studies have identified barriers to patient advocacy, their
ideal that is supported and endorsed by numerous international recommendations for resolution were unclear. Method: The study employed a
nursing codes of practice (American Nurses Association constructivist grounded theory methodology, with 13 Saudi Arabian registered
(ANA), 2015; Canadian Nurses Association (CNA), 2017). nurses, working in critical care, in a tertiary academic teaching hospital.
Nevertheless, the decision to be a patient advocate has Semi-structured interviews, with broad open-ended questions, and reflective
undeniable consequences, in that it does provide benefits for participant journals were used to collect data. All interviews were concurrently
the nurse–patient partnership but also exposes the professional analysed and transcribed verbatim. Results: Gender, culture, education,
nurse to numerous potential barriers and challenges (McGrath subjugation, communal patronage, organisational support and repercussions,
et al, 2006; Matthews, 2012; Kupperschmidt, 2014) This is and role-associated risks were all revealed as factors affecting their ability
especially true for the nurse advocate when a duty of care to act as advocates for critically ill patients. Conclusion: Saudi Arabian ICU
requires intervention on behalf of the patient, when they are nurses in the study believed that advocacy is problematic. Despite attempting
at risk or in harm’s way (Matthews, 2012). to advocate for their patients, they are unable to act to an optimal level,
instead choosing avoidance of the potential risks associated with the role, or
Background confrontation, which often had undesirable outcomes. Patient advocacy from
Nurses in the critical care setting perform a vital role as a a Saudi Arabian nursing perspective is contextually complex, controversial
patient advocate to ensure that the treatment and care provided and remains uncertain. Further research is needed to ensure patient safety is
is appropriate and safe (Selanders and Crane, 2012; Canadian supported by nurses as effective advocates.
Association of Critical Care Nurses, 2013). However, the barriers Key words: Patient safety  ■ Patient advocacy  ■ Saudi Arabia 
that confront nurses as patient advocates are often problematic ■ Intensive care units  ■ Critical care  ■ Organisational culture
and well documented in the literature (Negarandeh, 2007; Davis
and Konishi, 2007;Thacker, 2008; Zomordodi and Foley, 2009;
Sack, 2010; Murray, 2010; Black, 2011; Davoodvand et al, 2016). Setting of the study
The dilemma for Saudi Arabian intensive care unit (ICU) This study was carried out in the critical care setting in a hospital
nurses, however, is multi-dimensional, in that the concept of in the Kingdom of Saudi Arabia. The patients cared for in this
patient advocacy and the associated barriers has been derived ICU are admitted due to illness or injury that requires nurses
primarily from the perspective of Western beliefs. This means to provide continuous invasive haemodynamic monitoring,
that questions and concerns related to patient advocacy in an intravenous high-dose vasopressor and inotropic medications,
indigenous Islamic culture such as Saudi Arabia may be different
compared with other cultures.
Manfred Mortell, Nurse Specialist Critical Care, Ministry of
Methodology the National Guard Health Affairs, Nursing Services, Center of
Design Nursing Education, King Abdulaziz Medical City, Riyadh, Saudi
A constructionist grounded theory design was selected for this Arabia, mannymortell@gmail.com
study to explore the perceptions of patient advocacy among Khatijah L Abdullah, Associate Professor, Department of Nursing
Saudi Arabian intensive care nurses. The essential elements Studies, Faculty of Medicine, University of Malaya, Kuala Lumpur,
© 2017 MA Healthcare Ltd

included theoretical sampling, the constant comparative Malaysia


technique, coding and categorising, and memo writing, all of Chean Ahmad, Professor, Postgraduate Nursing Studies,
which generated data, which gave insight into the phenomenon MAHSA University, Kuala Lumpur, Malaysia
of patient advocacy (Charmaz, 2006). Accepted for publication: September 2017

British Journal of Nursing, 2017, Vol 26, No 17 965


high-flow oxygen therapy administration, invasive and non- that their participation was voluntary and that they could
invasive mechanical ventilation, continuous renal replacement withdraw from the study at any time, without needing to
therapy, and venous-venous extracorporeal membrane provide any explanation.
oxygenation therapy.As the study advanced, theoretical sampling
was employed, and the setting of the study changed to include Data analysis
the trauma ICU, cardiac surgical ICU, medical cardiac ICU, All interviews were transcribed verbatim, in order to identify
surgical ICU and the neurology ICU. themes in each participant’s contextual experience, which led
to the creation of codes and categories.The coding process was
Sample divided into two phases: the initial phase and the subsequent
Participants were practising registered Saudi Arabian ICU focused theoretical phase (Glaser, 1978; Charmaz, 2006). The
nurses, and were selected based on the following criteria: initial coding phase involved analysing the ‘raw’ data ‘line by
being a Saudi Arabian registered nurse, being proficient in line’ after each interview, in order to explore all the participants’
the English language as all research was conducted in English, conceivable beliefs, thoughts, impressions, or feelings that were
being an ICU nurse working in a critical care setting, and being revealed.As recommended by grounded theory academics,
being willing to participate in this study. All 13 participants in the initial codes were then grouped into categories as repetitive
the study were contacted individually, and were provided with patterns, similarities and relationships emerged (Glaser and
a participant booklet, which included an invitation letter, an Strauss, 1967; Charmaz, 2006; Corbin and Strauss, 2008). Data
information sheet, an informed consent form, and the purpose collected from the reflective journals were analysed using the
and significance of the study. Following confirmation of their grounded theory line-by-line method, in conjunction with
interest to participate in the study, the researcher (the first the grounded theory constant comparative method in order to
author) met with all 13 participants as they were recruited and identify data similarities in the themes, codes and subcategories.
explained their role as participants in the study in more detail. Memos were also written by the researcher to provide additional
insight into the phenomenon of advocacy from the participants’
Data collection perspective.
The data collection process consisted of digitally recorded
single participant semi-structured interviews and focus Rigour
group discussions, approximately 45-60 minutes in duration. The four criteria employed to validate rigour in this qualitative
Interview questions were generated from grounded theory grounded theory study were: uniqueness (Charmaz, 2006),
recommendations (Charmaz, 2006: 30). Therefore, each trustworthiness, also referred to as credibility (Charmaz, 2006; Leedy
interview commenced with the broad open-ended question and Ormrod, 2013), usefulness or transferability/fittingness, and
about patient advocacy: ‘What do you understand by the quality, also known in the literature as resonance (Charmaz, 2006).
concept of patient advocacy?’ During each interview, memos
were written directly onto the participant interview sheets. Results
According to Glaser (1978: 82), ‘memos are the theorizing There was a general belief among the study’s participants that
write-up of ideas about codes and their relationships as they Saudi Arabian nurses would be the most effective patient advocate
strike the researcher’. As a result, writing memos prompted the for their indigenous patients.The justification for this belief was
researcher to be more reflective and insightful while constantly that, as Saudi Arabian nurses, they were culturally aware, sensitive
comparing the data being collected and analysed from the Saudi and competent, and therefore a cultural protector, providing
Arabian ICU nurses (Glaser and Strauss, 1967; Glaser, 1978; culturally appropriate compassion and caring (Wujcik, 2011;
Charmaz, 2006). Following each interview the participants were Almutairi and Rodney, 2013;Almutairi et al, 2013;Almutairi et
provided with a reflective journal, which was collected by the al, 2015a; 2015b). However, some participants were sceptical of
researcher one week later. All were returned as requested.This this claim. During the concurrent data collection and analysis,
was part of a triangulation strategy for data collection (McGhee as each theme was emerging, so were the potential or actual
et al, 2007; Bodrick, 2011). barriers that would or did affect patient advocacy and the role of
advocate in a Saudi Arabian context.As a critical care nurse and
Ethical considerations a novice researcher, the first author was at times overwhelmed by
Ethical approval to commence the research study was obtained the work involved in listening and rationalising the participants’
from the Ethics Committee of MASHA University in Kuala situations and dilemmas when also attempting to provide safe
Lumpur, Malaysia; the participating organisation; and the and effective patient care.The obstacles that emerged will now
King Abdullah International Medical Research Center, be reviewed, as each one could have an impact on the role of
Riyadh. In accordance with ethical approval requirements, the patient advocate in a Saudi Arabian context.
each participant was asked to sign an informed consent
© 2017 MA Healthcare Ltd

form, which included authorisation for use of transcripts for Gender as a barrier
publication.The participants were also informed that all names During the interviews, participants indicated that in Saudi Arabia,
and identifiable data would be changed within the transcript nursing is considered a new profession and there is still considerable
to ensure confidentiality and anonymity, and that all data cultural resistance against nursing. This traditional resistance is
collected would be confidential. They were also informed especially valid for Saudi females, because having contact with

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males outside the family is considered to be unacceptable and were also endorsed by Mansour (1992) and Albishi (2004).
forbidden.The following transcripts will provide insight into the They also believed that the image of Saudi Arabian nursing
potential barriers that relate to gender issues. will change in the future, especially in the ICU. This has been
shown in Western literature with nurses being selected by public
‘Gender is a big cultural issue in Saudi Arabia;
opinion as the most trusted of professions (Long 2005; Buresh
men are not allowed to be with any women not
and Gordon, 2006).
in their family … It is simple things like this
that affect patient advocacy … it could be a
Medical dominance as a barrier
barrier.’
Nursing in Saudi Arabia is a new profession, which is
Male participant E
predominantly female, as it is internationally.The organisational
culture is patriarchal, and physician autocracy prevails. Participants
‘When I graduated … it was really challenging
revealed that sometimes being a nurse and a patient advocate
for me, because I had to speak with a lot of
causes problems, because the doctors do not like having their
men, not only patients, but doctors, nurses,
authority challenged and may not accept a nurse’s point of
pharmacists … healthcare providers … I had
view. Participants stated that:
only ever been close to my family.’
Female participant A ‘Everything is dominated by physicians …
everything must go through a physician … If his
‘My father and brothers were not happy about is not the best thing for the patient … how does
me being a nurse … I would be working with the nurse convince him?’
men and they were worried that I could be Female participant G
hurt.’
Female participant C ‘Doctors are the decision makers … have a high
voice in the organisation … People listen to
Another aspect related to gender as a potential barrier for
them … they have power.’
advocacy was the ability for female nurses to speak on behalf of
Female participant I
the patient in the event of potential or actual problems. Saudi
Arabian nurses may have difficulty in this regard, as demonstrated When the first author questioned this belief about medical
by female participant C above, and the following excerpt: dominance in Saudi Arabia, since he had not experienced it
himself, a typical response was:
‘Everything that we do in Saudi Arabia is a part
of our culture … Females in our society do not ‘Saudi nurses do not have the autonomy or
talk outside their homes … in the public … so status that you have as Western nurses … we are
they are shy and embarrassed to speak up for dominated by doctors who think we are nothing
the patient.’ and know nothing.’
Male participant E Female participant A
They also added that, when a Saudi nurse does question a
Community barriers medical intervention or order, the doctors’ typical response is,‘I
As an adjunct to the barriers related to culture were those related am the doctor and you are the nurse’. This type of response is
to the societal perceptions of nursing, which were provided by intimidating and often threatening to the nurse who speaks out,
selected participants: and can be a barrier for the patient advocate. One such occasion
was during a grand round in the ICU, when a medical order
‘They [the community] don’t consider nursing
was queried by a participant who was the charge nurse that day:
a profession … not like medicine or other
healthcare professions … The Saudis consider ‘The doctor said in front of everyone, “I know
nurses to be like servants, under a doctor, an the patient and I have a higher knowledge than
assistant … but nursing is evolving in Saudi you … I am in charge … know your place …
Arabia, especially in the ICU.’ who are you anyway, a nurse?” ’
Male participant D Female participant A
An additional barrier that augments this type of autocratic
‘The media portray nurses as uncaring, with no
response from physicians is organisational support, which results
compassion … they make the doctors’ coffee …
in such responses to nurses’ concerns as:
make their chairs comfortable … they are very
© 2017 MA Healthcare Ltd

inferior to physicians.’ ‘He is the doctor … he knows what he is doing


Female participant I … and you are just a nurse … do your job …
and let him do his.’
Participants acknowledged that nursing is predominantly
Female participant A
a female profession in Saudi Arabia and globally, and as such
will be challenged by the cultural views and perceptions that The participants were all agreed that if the organisation

British Journal of Nursing, 2017, Vol 26, No 17 967


Female participant C
supports this type of unprofessional behaviour, then patient safety
could be compromised and patient advocacy is a myth. In such The more experienced nurses were more likely to believe
circumstances nurses may no longer be willing to take on the that sometimes their knowledge of a patient or situation was
advocate role if it meant they put themselves in the position of superior to that of the doctors.
being embarrassed and humiliated, with the risks of compromising
their careers and future promotions, harassment by colleagues Organisational barriers
and other repercussions. Participants stated categorically that healthcare organisations
must support nurses as patient advocates, and condemned
Suppression of the actions of nurses organisations that failed to endorse patient advocacy because
Participants revealed misconceptions regarding nursing and this compromised patient safety. They believed that, in order
nurses among Saudi Arabian people (as discussed earlier under for a patient advocate to function effectively, there must be
‘community barriers’).The participants were displeased about an administrative policy and procedure (APP) that provides
being perceived as servants, as uncaring, and as handmaidens guidelines for the advocacy role.
to the physician. This erroneous perception of nurses being
‘Leadership is what supports patients and nurses
inferior has also been discussed in the literature (Altun and Ersoy,
at the bedside … Some nurses are now so scared
2003; Ferrell, 2006; Hanks, 2007; Black, 2011).The participants
because they believe the system will not support
also revealed issues that pertained to self-worth, and loss of
them … so patient advocacy is really rare and
self-esteem, which ultimately created a self-fulfilling prophecy
seldom practised.’
regarding their subservience as nurses.
Female participant G
‘Saudis believe that she is a maid who only
cleans away the urine and the stool.’ ‘Everyone in the clinical area is really afraid to
Female participant H be a patient advocate … and I would still not
report any patient advocacy issues because then
‘Sometimes the patient’s family doesn’t even I will be in trouble.’
speak to me … they treat me like the maid and Female participant B
say, just call the doctor … so I think that many
of us just give up.’ ‘If you advocate for your patient you will be
Female participant M in trouble … the role is vague … it is not clear
… there is no APP … this discourages staff
‘When I came to this hospital, the nurses just from reporting … the system does not support
did what the doctor says to do … right or patient advocacy.’
wrong … This is the reality, and if she doesn’t Female participant A
have a voice, how can she be the voice for the
The participants were very critical about an organisation
patient?’
that does not recognise the importance of patient advocacy,
Male participant F
and one that does not help Saudi Arabian nurses implement
the advocacy role. Their primary concern was about the
‘Even though we have the knowledge and know
repercussions associated with the role, and also a belief that
that what the doctor is saying is not the best
if the nurse does not have the autonomy or the authority to
thing … Your title is really important to the
act as a patient advocate with organisational support, then
organisation, the patient and the family.’
the nurse’s wellbeing and the patient’s safety were likely to
Female participant B
be compromised.
‘I felt that I was useless, it is like you see the bad
Educational barriers
thing and you cannot do anything about it …
Lack of advocacy knowledge both in the universities and
Useless.’
in clinical practice rotations revealed that the participants,
Female participant A
acknowledged a ‘theory-practice gap’. There was also a lack
It was interesting that the less experienced nurses in the of Saudi role models who could provide insight into how to be
study tended to accept the idea that they were inferior to the an effective advocate.The following excerpts from participants’
physicians, which became a self-fulfilling prophecy. interviews were chosen because they were recent graduates
of Saudi Arabian nursing degree programmes, highlighting an
‘I think the doctors are very clever… they do
educational deficit:
© 2017 MA Healthcare Ltd

have good knowledge… more than nurses…


patients want them, family too… and there is ‘The teachers in the university do not teach us
a lot of headache associated with it [being a about patient advocacy. Therefore, Saudi nurses
patient advocate] … why should I try… when have no teachers in theory or role models in
they are better?’ practice.’

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Female participant L have money, have a housemaid, they have a


driver … they have what some would consider
‘We are told about the terminology … But … a luxury life … maybe this is a contributing
we focus on the routines of work and when factor.’
we graduate … we forget about the concept of Male participant E
patient advocacy.’
Female participant B ‘They want the high positions; being a manager
… not doing the hard work of bedside nursing
‘I heard the word advocacy in my basic … they don’t want to go through the bad
curriculum in nursing … actually even then I experiences of the patients either.’
did not get it … I did not know what it meant.’ Female participant A
Female participant A
‘The only reason most of them become ICU
‘Yes, the educators in the university said … that nurses is because it opens doors for them in
as a nurse, you are a patient advocate… But, their career and they just want the salary and
that was all… we had no idea what that means, make money.’
what those words meant… In reality, it was like Female participant B
trying to understand a foreign language with no
These vocationally directed responses, not identified in the
interpreter.’
literature, were considered by the participants to be a major
Female participant C
contributing factor as a potential barrier for advocacy.
‘Saudi nurses … If they have some notion
Advocacy repercussions
about advocacy, they still do not realise the
The consequences for nurses who act in the advocacy role
importance and value of the role … They don’t
are well documented in the nursing literature, whether from
realise that there is a difference in taking care of
physicians (Zomorodi and Foley, 2009; Sack, 2010; Curtis et al,
the patient, compared to giving patient care …
2011), from their nursing colleagues (Davis et al, 2003; Sack,
They think it is the same thing.’
2010; Black, 2011) or from the employing organisation (Davis
Female participant B
and Konishi, 2007; Lachman, 2007;Thomas and Willman, 2012).
The Saudi Arabian nurses in this study, just as their multinational
‘Saudi nursing students really need Saudi role
colleagues in the literature, are cognisant of the fact that patient
models to tell them the facts … from real life
advocacy is important to ensure effective and safe health care.
experiences … and from patients too … then
They also acknowledge, as do their international contemporaries,
it would be clear … many of them don’t even
that being a patient advocate can be a responsibility that may
know what advocacy is … so how can they do it?’
expose the nurse to conflicts and controversies, which can have
(Female participant A)
serious ramifications, both personally and professionally. With
The lack of education and role preparation was revealed only the best of intentions, related to patient advocacy and safety,
as a crucial barrier to effective advocacy, which participants participants in the study revealed numerous difficulties that
believed would result in failure to comprehend the importance were unexpected consequences of their altruistic efforts. Two
of the role. This topic has also been repeatedly addressed in situations have been selected here that highlight the potential
the literature (Snowball, 1996; Snelgrove and Hughes, 2000; for repercussions.
McSteen and Peden-McAlpine, 2006; Schroeter, 2007; Ulrich The first event involved a physician. The nurse had spoken
et al, 2010; Matthews, 2012). to a patient’s family as the ICU nurse in charge that day, about
them talking to the doctor about the possibility of ending life
Vocational ‘ethical’ barriers support for their father. The family’s father was terminally ill,
Potential barriers associated with specific career advancement with no hope of survival; he was on advanced life support
goals were also identified from the participants’ interview interventions, which were adding to his problems, and was also
data. This became transparent when the first author received suffering and in severe pain.The family subsequently spoke to
responses to questions such as,‘How do you think Saudi Arabian the physician and the following transpired:
ICU nurses perform in their role as a patient advocate?’ Most of
‘The consultant agreed to their decision and
the responses from the participants revealed that their colleagues
said to the family … who told you about this?
were not really interested in bedside nursing as a career, which
© 2017 MA Healthcare Ltd

… He found me, and he took it very personally


impacted on their role as a patient advocate.
… he reported me to the manager … I did
‘Many just want a job … after graduation; they something that he thinks is not a nurse’s job.’
want to be employed in an accredited hospital Female participant G
… they come from wealthy families … they
Another event involved a safety issue with nurses in the

British Journal of Nursing, 2017, Vol 26, No 17 969


the authors are confident these situations did not compromise
ICU regarding a continuous intravenous medication.The nurse data collection or affect the study findings. All interviews were
stated that: conducted in English, which was not the nurses’ mother tongue.
However, proficiency in English comprehension and speech
‘Because I did see a bad thing could happen …
was a requirement to work at the hospital.All participants were
I spoke to the nurse manager … which resulted
proficient in English.
in lots of stress for me … which affected a
promotion that I had applied for.’
Future research agenda
Female participant H
Exploration by Saudi Arabian nurse researchers would augment
The researcher probed further and asked ‘What was the staff the understanding of the phenomenon of patient advocacy not
response to your distressing situation?’ She replied: only in critical care settings, but in nursing more generally Such
research should also be directed towards determining nurses’
‘They [the staff] will not do any more …
perceptions and attitudes regarding their spiritual and religious
because they are so scared … from losing their
perspectives, their cultural customs, and the association of these
jobs … from my experience… they are afraid
influencing dynamics when implementing the role of advocate
to act as advocates … to be honest, I don’t trust
for seriously ill Muslim patients and their families. It may also
the organisation now.’
be worthwhile to consider researching the perspectives held by
Female participant H
Saudi Arabian Islamic scholars on the topic of patient advocacy.
These research findings would be pertinent and potentially
The repercussions for nurses as patient advocates that were contribute to a review and re-emphasis of the importance of
revealed by the Saudi Arabian participants in this study were the advocacy role for Saudi Arabian ICU nurses.
not dissimilar to those that have been reported in the literature.
As an obstacle for nurses being patient advocates, repercussions Conclusion
remain a valid concern. The nursing profession worldwide declares that patient advocacy
is an essential fundamental principle of nursing practice, therefore
Recommendations within the context of Saudi Arabia this premise is also valid.
The data gathered show that Saudi Arabian ICU nurses who The implications for nursing practice are, simply, that nurses
attempt to practise patient advocacy may not have the education require support and sponsorship to overcome the obstacles that
or the experience to manage patient advocacy situations, or be limit or prevent them from being effective patient advocates.
officially recognised as patient advocates. Based on these insights, This study has raised several issues and concerns that suggest
the following recommendations are proposed to facilitate Saudi the need for further investigation and research on the topic of
nursing in education, training, development of leadership and patient advocacy in a Saudi Arabian context. It is anticipated
assertive skills, and offering organisational support. First, the that the findings and recommendations from this study will
structure of future nursing curricula—culturally appropriate encourage Saudi Arabian nurse researchers to focus not only
clinical training modules should be offered by Saudi Arabian role on the importance of the patient advocacy role, but also the
models. Second, Saudi Arabian ICU nurses working in critical entrenched impact that Saudi Arabian cultural and religious
care units should be provided with continuing education, so viewpoints have on ICU nurses, and how this affects their
that they are suitably and ethically situated to fulfil the role of decisions to implement the role. BJN
patient advocate that is congruent with Muslim customs in
Saudi Arabia. Third, there is need to establish organisational Declaration of interest: none
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CPD reflective questions


■■ After reflecting on this article, consider what patient advocacy means to you
■■ Think about how you can be more effective as a patient advocate
■■ Consider how all the members of your nursing team could act as patient advocates—what barriers exist to acting in
this role in your organisation and how could you overcome them?

Have an idea for BJN?


© 2017 MA Healthcare Ltd

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( 020 7738 5454  8  bjn@markallengroup.com    @BJNursing

British Journal of Nursing, 2017, Vol 26, No 17 971


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