LESSON TRANSCRIPT

Innovative English #5
How to Check In at a Hotel in English

CONTENTS

Intro
Dialogue
Vocab
Phrase and Usage
Focus
Practice
Outro

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INTRO
You've arrived at your hotel and are almost ready to relax after your long trip, but the person at the
front desk only speaks English! How do you check in?

Hi. Alisha here.

Checking in at a hotel in English is easy! In this lesson you'll learn how.

Gustavo just arrived at his hotel in New York.

Let's watch!

DIALOGUE
Hotel Clerk: Good evening, sir.

Gustavo: Hi, My name is Gustavo Silva. I have a reservation.

Hotel Clerk: Thank you very much Mr. Silva. Could you spell your name please?

Gustavo: S-I-L-V-A.

Hotel Clerk: Thank you. Ah, yes. Mr. Silva. Here's your room key.

Gustavo: Is there a shop in this hotel?

Hotel Clerk: No, but there's a small grocery store in the next building.

Gustavo: And is there any shampoo or conditioner in the room?

Hotel Clerk: Yes, sir.

Gustavo: Thank you. Oh, and a wake up call, please.

Hotel Clerk: Of course. What time?

Gustavo: At 7. But what time's breakfast?

Hotel Clerk: From 6: 00 to 7: 30 a.m. in the dining room on the first floor.

Now with subtitles!

Hotel Clerk: Good evening, sir.

Gustavo: Hi, My name is Gustavo Silva. I have a reservation.

Hotel Clerk: Thank you very much Mr. Silva. Could you spell your name please?

Gustavo: S-I-L-V-A.

Hotel Clerk: Thank you. Ah, yes. Mr. Silva. Here's your room key.

Gustavo: Is there a shop in this hotel?

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Hotel Clerk: No, but there's a small grocery store in the next building.

Gustavo: And is there any shampoo or conditioner in the room?

Hotel Clerk: Yes, sir.

Gustavo: Thank you. Oh, and a wake up call, please.

Hotel Clerk: Of course. What time?

Gustavo: At 7. But what time's breakfast?

Hotel Clerk: From 6: 00 to 7: 30 a.m. in the dining room on the first floor.

VOCAB
Here are the key words from the scene.

grocery store (slow) grocery store

shampoo (slow) shampoo

conditioner (slow) conditioner

dining room (slow) dining room

reservation (slow) reservation

Good evening (slow) Good evening

sir (slow) sir

room key (slow) room key

small (slow) small

next (slow) next

building (slow) building

of course (slow) of course

what time? (slow) what time?

dining room (slow) dining room

floor (slow) floor

PHRASE AND USAGE

Alisha: In the scene, how did the hotel clerk ask Gustavo to spell his name?

Clerk: Could you spell your name please?

Alisha: First is the phrase

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Brandon: could you

Alisha: Next is the word

Brandon: spell

Alisha: After this is the phrase

Brandon: your name

Alisha: And last is the word

Brandon: please

Alisha: Together it's

Brandon: Could you spell your name please?

Alisha: To respond, you would give the spelling of your last name, first name, or both. Now you try! Say
the hotel clerk's line when he asks Gustavo to spell his name.

(Freeze action, cue for viewer to speak)

Brandon: Could you spell your name please?

Alisha: In the scene, how did Gustavo ask for a wake up call?

Gustavo: A wake up call, please.

Alisha: First is the phrase

Brandon: a wake up call

Alisha: Next is the word

Brandon: please

Alisha: Together it's

Brandon: A wake up call, please.

Alisha: Keep in mind that you will also have to tell the hotel clerk what time you want the wake up call.
Now you try! Say Gustavo's line to request a wake-up call.

(Freeze action, cue for viewer to speak)

Brandon: A wake up call, please.

Alisha: In the scene, how did Gustavo ask what time breakfast is served?

Gustavo: What time's breakfast?

Alisha: The first word is

Brandon: what

Alisha: Next is a contraction of the words "time" and "is"

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Brandon: time's

Alisha: Last is the word

Brandon: breakfast

Alisha: Together it's

Brandon: What time's breakfast?

Alisha: This is a very useful, shortened way of asking about what time something is happening. You try!
Say Gustavo's line to find out when breakfast will be served.

(Freeze action, cue for viewer to speak)

Brandon: What time's breakfast?

FOCUS
Alisha: Do you remember the first thing Gustavo said to the hotel clerk in the scene after he introduces
himself?

Brandon: I have a reservation.

Alisha: First is the phrase

Brandon: I have

Alisha: Next is the phrase

Brandon: a reservation

Alisha: Together it's

Brandon: I have a reservation.

Alisha: Use this expression to indicate that you've reserved a room in advance. You can also use this
phrase in other situations where you made a reservation, such as at a restaurant. Now, you try! Imagine
you have just come to a restaurant where you've made a reservation. What would you say?

PAUSE

Brandon: I have a reservation.

Alisha: Now, imagine you've booked a rental car online and you're checking in to pick up your car. What
would you say?

PAUSE

Brandon: I have a reservation.

Alisha: Do you remember how Gustavo asked if the hotel has a shop?

Brandon: Is there a shop in this hotel?

Alisha: First is the phrase

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Brandon: Is there

Alisha: And next is the phrase

Brandon: a shop

Alisha: Last is the phrase

Brandon: in this hotel

Alisha: Together it's

Brandon: Is there a shop in this hotel?

Alisha: This structure allows you to easily ask if something is nearby, or in a particular location. Start
your question with

Brandon: Is there

Alisha: and then insert something you are looking for. Finally, add a location. Now you try! Imagine
you're checking into a hotel and want to know if there's an ATM in the hotel. What would you say?

PAUSE

Brandon: Is there an ATM in this hotel?

Alisha: Now, imagine you're in a shopping mall and want to find out if there's a coffee shop in the mall.
What would you say?

PAUSE

Brandon: Is there a coffee shop in this mall?

Alisha: Do you remember how Gustavo asks if there is shampoo or conditioner in the room?

Brandon: Is there any shampoo or conditioner in the room?

Alisha: First is the phrase

Brandon: Is there any

Alisha: next is the phrase

Brandon: shampoo or conditioner

Alisha: and the last last is the phrase

Brandon: in the room

Alisha: Together it's

Brandon: Is there any shampoo or conditioner in the room?

Alisha: This phrase structure is very similar to the one we just learned, except the word [Brandon: any] is
used to refer to uncountable nouns, such as "shampoo," "water," or "bread." The structure is

Brandon: Is there any

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Alisha: followed by the item and location. Now, you try! Imagine you're checking into a hotel and you
want to know if there is bottled water in the room. What would you say?

PAUSE

Brandon: Is there any bottled water in the room?

Alisha: Imagine you're baking cookies and you want to know if there's any milk in the refrigerator. What
would you say?

PAUSE

Brandon: Is there any milk in the refrigerator?

PRACTICE
Alisha: Let's practice! This is your chance to try checking in at a hotel in English. Try to remember what
you learned and practice speaking! Ready? Here we go.

Alisha: What's the first thing you say to the hotel clerk to indicate that you've made a reservation in
advance?

(5 second pause)

Brandon: I have a reservation.

Alisha: The clerk asks you to spell your name. How do you respond?

Hotel Clerk: Could you spell your name please?

(5 second pause)

Brandon: [the letters of your last name]

Gustavo S-I-L-V-A.

Alisha: After the hotel clerk gives you a room key, you want to know if there's a store in the hotel. How
do you ask?

(5 second pause)

Brandon: Is there a store in this hotel?

Alisha: After the hotel clerk has answered your question, he asks if you need anything else. How do you
request a wake up call?

(5 second pause)

Brandon: A wake up call, please.

Alisha: Great job! You just mastered checking into a hotel in English. These phrases are very useful, so be
sure to keep practicing!

OUTRO
Well done.
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Now, watch the scene one more time. After that,

practice role playing with an American friend, another English learner — or with us in the comments!

Bye.

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