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TRƯỜNG ĐẠI HỌC BÁCH KHOA HÀ NỘI
HANOI UNIVERSITY OF SCIENCE AND TECHNOLOGY
Nonverbal Communication
(Ref: Waqas Khan)
SoICT - 2020
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What is nonverbal communication?
Nonverbal Communication = Communication without words
Nonverbal communication is a process of communication
through sending and receiving wordless messages.
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2016
1. What is nonverbal communication?
2. Difference between verbal & nonverbal
communication.
3. Importance & Power of nonverbal communication.
4. Types of nonverbal communication.
5. Forms of nonverbal communication.
6. Nonverbal Communication Around the World.
7. Nonverbal communication must be understandable.
Verbal & Nonverbal communication
Before moving forward, let’s keep in your mind that
verbal communication and nonverbal communication
are interconnected and they operate together in
communication.
Verbal and non verbal are all types of communication.
But the difference between them is that we use our
voice in verbal communication and we use body signs in
non-verbal communication.
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Importance of Nonverbal Communication Power of nonverbal communication

Verbal & nonverbal Communication plays an important role in

how people interact with one another. People are using
around 35% verbal communication and 65% nonverbal Nonverbal communication is
communication in daily life. Nonverbal communication has the most powerful form of
also cultural meaning. communication. More than
voice or even words, nonverbal
communication helps to create
your image in others mind and
“The most important thing even you can express your
in communication is to emotions and feelings in front
of others, which you are unable
hear what isn’t being said.” to express in words.

Peter F. Drucker

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Types of Nonverbal Communication Form of nonverbal communication

There are two types of nonverbal communication:

1. Eye Contact
Intentional nonverbal communication 2. Facial Expressions
Example: Pointing out the finger, giving smile and 3. Posture
clapping.
4. Haptics or Touch
Unintentional nonverbal communication 5. Gestures
Example:...................?
6. Personal Space

This may be intentional or

unintentional nonverbal communication
message?

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Eye Contact Facial Expressions

Eye contact, a key

characteristic of
nonverbal
communication, Facial expressions are the
expresses much without key characteristics of
using a single word. In
American culture, nonverbal communication.
maintaining eye contact Your facial expression can
shows respect and communicate happiness,
indicates interest. sadness, anger or fear.
Eye contact also
establish the nature of
a relationship.

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Posture Haptic or Touch

Posture and how you

carry your self tells a Haptic communication
lot about you. How you is communicating by
walk, sit, stand or hold touch. Touch or Haptic
your head not only is the characteristic of
indicates your current nonverbal
mood, but also your communication and
personality in general. used when we come
into physical contact
with other people.
For example, if you cross your
arms while standing, you
indicate that you may be For example: We use
closed off and defensive. handshakes to gain trust and
Meanwhile, walking with your introduce ourselves.
head down and avoiding eye
contact with others may
indicate shyness.

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Gestures

A gesture is a
characteristic of
nonverbal
communication in which
visible body actions Let see some most common gestures
communicate particular
message.
Gestures include
movement of the hands,
face, or other parts of the
body.

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Personal space

Personal space is your

"bubble" - the space you
place between yourself
and others. This invisible
boundary becomes
apparent only when
someone bumps or tries
to enter your bubble.

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Nonverbal Communication Around the World Nonverbal Communication Around the World

Nonverbal
Communication in
Nonverbal Communication in
Pakistan China
Expressing
The Chinese don't like being
happiness,
touched by strangers. Therefore
respect and
don’t make any body contact.
love for others.

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Nonverbal Communication Around the World Nonverbal Communication Around the World

Nonverbal Communication in Nonverbal Communication

Argentina
A handshake and nod show
respect when greeting someone.
in India
Greeting with 'namaste' -
placing both hands together
with a slight bow is a very
common nonverbal
communication and shows
respect.

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Nonverbal Communication Around the World Nonverbal Communication must be understandable

But what the........is this?

Nonverbal
Communication in the
U.S.A Chicken Dance

Dance is an artistic
Quite Informal way of form of nonverbal
nonverbal communication communication. But no
one really knows what
- A handshake, a smile, England’s creepy
and 'hello'. chicken dance is trying
to communicate.
I just understand that
they are happy.

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What is body language?

Body Language

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What is body language? How does body language talk?

Body
Body language is the
non-verbal Body
communication that Like any spoken language, body language has words,
Language is:
involves body Language is:
sentences andpunctuation.
movement.
Gesturing can also be
Each gesture is likea single word and one word may
termed as body
language which is an have several different meanings.
absolutely non-verbal
mean of
communication.
People in the workplace
can convey a great deal of
information without even
speaking; through
nonverbal communication.

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Importance of body language? Nonverbal communication/body language

Body language playsabig role in intuition asit gives us messages

about the other person, that we can interpret at an intuitivelevel.

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Basic body languages Eyes

Common mistake: Taking your

• Eyes eyes off of listeners.
• Blocking
• Hands Do you read directly from a
PowerPoint presentation
• Animations instead of addressing the
• Smile audience?
In a one-on-one conversation,
do you glance to the side,
down at your feet, or at the
desk?
Ever catch yourself looking
over the shoulder of the
person you’re talking to?

© SoICT 2020 Technical Writing and Presentation 33

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Eyes Blocking

Keeping your eyes on your Common mistake: Putting

audience. something between you and
If you’re giving a presentation, your listener (s).
commit your material to memory • Crossing your arms
so you can connect instead of • Standing behind a podium,
read. Standing behind a chair
In small groups or meetings, • Talking to someone from
maintain eye contact equally with behind a computer monitor
everyone in the room.
During one-on-one conversations,
keep your eyes on the person you
are speaking to 80% to 90% of the
time.

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Blocking Hands

Staying "open" Common mistake: Not

using them.
• Keep your hands apart
and your palms up,
pointed toward the Keeping your hands in
ceiling. your pockets or clasped
• Remove physical together makes you seem
barriers between you stiff, stilted, and formal.
and your listeners.
It conveys insecurity,
whether or not you’re
insecure.

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Hands Animation

Common mistake: Standing

Using complex hand gestures. or sitting perfectly still.
• Engaging both hands above the Ineffective speakers barely
waist reflects complex thinking move, staying in one spot
and gives the listener during a presentation.
confidence in the speaker.
• Just watch such charismatic
speakers as Bill Clinton, Colin
Powell, Barack Obama, or Tony
Blair.

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Animation Smile

Animate your body, not your

slides.
• Great speakers get up and Mahatma Gandhi
move has also mentioned
• When appropriate, mingle
with the audience, that,

"You are not

completely dressed
until your face
wears a SMILE

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