Administrator Practice Test Results 4

13/09/2021 18:41 Administrator Practice Test Results
Administrator Practice Test

Score: 16 / 30
Percent: 53%
Time Taken: 0 minutes 0 seconds
3 / 6 (50%) : Salesforce Fundamentals

2 / 4 (50%) : Object Manager & Lightning App Builder
3 / 4 (75%) : Sales and Marketing Applications
2 / 4 (50%) : Service and Support Applications
2 / 2 (100%) : Productivity & Collaboration
3 / 6 (50%) : Data & Analytics Management
1 / 4 (25%) : Workflow/Process Automation
Question 1 of 30 You got this correct! Objective: Data & Analytics Management
Ursa Major Solar uses data from the grand total of a custom report to create their dashboard.
Which two components will populate the grand total properly?
Choose 2 options.
A. Gauge
Correct. Use a gauge when you have a single value that you want to show within a range of custom values.
B. Metric
Correct. Use a metric when you have one key value to display.
C. Chart
Incorrect. Use a chart when you want to show data graphically.
D. Table
Incorrect. Use a table to show a set of report data in column form.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document and this
Reference Document
Question 2 of 30 You got this correct! Objective: Productivity & Collaboration
How should a Chatter user send a message to another Chatter user that cannot be viewed by
anyone else?
A. Post a Message to Record owner.

Incorrect. Posting on a record inherites the sharing rules. Use Chatter Messages for secure private conversations with other
Chatter users.
B. Post a Private Message to the recipient.

Correct. Use Chatter Messages for secure private conversations with other Chatter users.
C. Use #secret to send the message to the recipient.
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Incorrect. Using a hashtag is public. Use Chatter Messages for secure private conversations with other Chatter users.
D. Use @mention to include the recipient within the message.
Incorrect. @mention is public. Use Chatter messages for secure private conversations with other Chatter users.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.
Question 3 of 30 You got this incorrect. You chose D. Objective: Salesforce Fundamentals
When a Salesforce user is deactivated, what happens to all of the records the user owns in
Salesforce?
A. They are automatically deleted.

Incorrect. Deactivated users lose access to any records that were manually shared directly with them, or implicitly shared with
them as team members. Users higher in the role hierarchy relative to the deactivated users also lose access to those records.
However, you can still transfer their data to other users and view their names on the Users page.
B. They are assigned to the deactivated user until reassigned.
Correct. Deactivated users lose access to any records that were manually shared directly with them, or implicitly shared with
C. They are automatically assigned to the administrator.

D. They are automatically assigned to another user.

What should a System Administrator do to organize the fields available on a report?
A. Enable Dynamic Reports.

Incorrect. Add and removed fields on a report by creating a custom report type.
B. Modify the standard report type.

C. Edit the Report Builder layout.

D. Create a custom report type.

Correct. Add and removed fields on a report by creating a custom report type.
Question 5 of 30 You got this correct! Objective: Sales and Marketing Applications
Universal Containers has an inside sales team that only sells warranty renewals and an outside
sales team that only sells products. Each type of sale captures different information and has a
different sales cycle.
How should the System Administrator configure Salesforce to meet these requirements?
A. Create a Page Layout, Sales Process, and Record Type for each type of sale.
Correct. Record types offer different business processes, picklist values, and page layouts to different users.
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B. Create a custom Object for warranty renewals with the appropriate Sales Process.
Incorrect. Use record types to offer different business processes, picklist values, and page layouts to different users.
C. Create a Validation Rule that displays the correct Page Layout and Sales Process based on Role.
D. Create a custom picklist field on the Opportunity to specify if it is a product or warranty sale.
Question 6 of 30 You got this correct! Objective: Service and Support Applications
Which configuration action should be performed to ensure every Case gets assigned to a valid
Owner?
A. Create a Workflow Rule that checks for a blank Owner field.

Incorrect. Define a default case owner to automatically assign a user or queue to all cases that don't match any case
assignment rule entries.
B. Define the Default Case Owner in Support Settings.

Correct. This automatically assigns a user or queue to all cases that don't match any case assignment rule entries.
C. Configure a default value for the Case Owner field.
Incorrect. Define a default case owner to automatically assign a user or queue to all cases that don't match any case
assignment rule entries.
D. Create a Validation Rule based on the Created By field.

Incorrect. Validation rules verify that the data a user enters in a record meets the standards specify before the user can save
the record.
Reference Document
Question 7 of 30 You got this correct! Objective: Object Manager & Lightning App Builder
Universal Containers has a complex sales process with multiple record types, each shared with
all Profiles. Some users complain about the Record Type selection screen when creating new
Opportunities.
Which two actions should the System Administrator take to allow these users to bypass
choosing a Record Type?
Choose 2 options.
A. Remove Record Types from the users' Profiles.

Correct. Each profile is associated with a single record type; users will never be prompted to select a record type when creating
records.
B. Instruct users to update the Default Record Type in My Settings.

Correct. Set an option to automatically insert your default record type when you create records.
C. Remove Record Types from the users' Sales Process.

Incorrect. Each profile is associated with record types.
D. Remove the Record Type field from the users' Page Layout.
Incorrect. Each profile is associated with record types.
Reference Document
3/13
Question 8 of 30 You got this incorrect. You chose B. Objective: Object Manager &
Lightning App Builder
The customer support team wants to use a different Page Layout when closing a Case.
Which method should the System Administrator use to fulfill this request?
A. Field-Level Security
Incorrect. When agents close a case, they see the close case page layout, where agents can enter information about the case
resolution.
B. Record Type and Page Layout

resolution.
C. Case Close Page Layout

Correct. When agents close a case, they see the close case page layout, where agents can enter information about the case
resolution.
D. Support Process
resolution.
Question 9 of 30 You got this incorrect. You chose A. Objective: Data & Analytics
Management
Which configuration option shows sales representatives the fields they must fill in prior to
saving an Opportunity?
A. Opportunity Validation Rules

Incorrect. Make the field required on a specific page layout.
B. Field-level Security
C. Page Layout required fields

Correct. Make the field required on a specific page layout.
D. Dependent Picklist Fields

Question 10 of 30 You got this correct! Objective: Object Manager & Lightning App
Builder
Ursa Major Solar has the following environment and requirements:
A new custom object named Regulations__c is a child of the account object.

All users need the ability to view Regulations__c when viewing accounts with the sales
account page layout.
How should an administrator provide access to Regulations__c on the sales account page
layout?
A. By adding a new related list for Regulations__c to the sales account page layout
Correct. Adding the related list will allow users to access the child accounts.
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B. By adding a new custom link for Regulations__c to the sales account page layout
Incorrect. Adding a custom link will not allow users to view the child accounts.
C. By adding a new action for Regulations__c to the sales account page layout
Incorrect. Adding an action will not allow users to view the child accounts.
D. By adding a new section for Regulations__c to the sales account page layout
Incorrect. Adding the related list will allow users to access the child accounts. Related lists are within a section.
Question 11 of 30 You got this correct! Objective: Salesforce Fundamentals
Universal Containers created a new custom object to track Inventory items. The Support Team
cannot see the Inventory object's tab.
Which two settings should the System Administrator check to find the cause of the problem?
Choose 2 options.
A. Support Team Permission Sets

Correct. Object permissions specify the type of access that users have to objects.
B. Support Team Profiles

Correct. Object permissions specify the type of access that users have to objects.
C. Inventory object Sharing Settings

Incorrect. Object permissions specify the type of access that users have to objects.
D. Inventory object Page Layouts

Incorrect. Object permissions specify the type of access that users have to objects.
An administrator at Ursa Major Solar is using sharing rules to grant record access to users.
Which two types of record access can the administrator grant?
Choose 2 options.
A. Read/Write
Correct. Read/Write access is granted with sharing rurles.
B. Read/Write/Delete
Incorrect. An admin cannot grant Read/Write/Delete access with sharing rules.
C. Read Only
Correct. Read Only access is granted with sharing rules
D. Read/Write/Transfer
Incorrect. An admin cannot grant Read/Write/Transfer access with sharing rules.
Question 13 of 30 You got this incorrect. You chose B. Objective: Workflow/Process

Automation
5/13
The administrator for the Cloud Kicks has a flow that makes several updates to Contacts when
they are being created. If the Contact Status is “New” and the Contact’s email is known, the
administrator would also like to send a welcome email.
What should the administrator do to complete this requirement?
A. Create a process builder with email alert to send the email.

Incorrect. When a flow executes a Decision element, it evaluates each decision outcome in order.
B. Update the flow with a formula to send the email when needed.
C. Update the flow with a decision to send the email when needed.
Correct. When a flow executes a Decision element, it evaluates each decision outcome in order.
D. Create a workflow rule with email alert to send the email.

Question 14 of 30 You got this correct! Objective: Service and Support Applications
Ursa Major Solar (USM) has a Web-to-Case form on its Lightning Customer Community. USM
wants to separate Cases into the following product categories:
Residential
Lots/Land
Commercial
USM has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?
A. Create Record Types for each picklist value and assign to each product team's profile.
Incorrect. Record types let you offer different business processes, picklist values, and page layouts to different users not assign
records.
B. Create Assignment Rules based on the picklist values to move Cases to a Queue.
Correct. Assignment Rules define conditions that determine how leads or cases are processed. The rules assign leads and
cases to the specified user or queue.
C. Create Record Types for each picklist value and a Business Process to move each Case to the correct
Queue.
Incorrect. Business processes display different picklist values according to each user’s profile but do not assign records.
D. Create an Escalation Rule entry for each picklist value and set to zero minutes.
Incorrect. Escalation rules automatically escalate cases when the case meets the criteria defined in the rule entry.
Universal Containers wants the sales team to access information about Closed Won
Opportunities with a common competitor for all pending big deals.
Which features should the System Administrator implement?
A. Competitors and Similar Opportunities

Correct. Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that match the
attributes of an opportunity they're currently working on, so they can quickly access information that can help them close their
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deals.
B. Sales Teams and Closed Won Opportunities

Incorrect. Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that match the
deals.
C. Commonalities and Won Information

deals.
D. Big Deal Alerts and Sales Teams

deals.
Ursa Major Solar recently enabled the multiple currencies feature.
As a result, which currency will be used as the foundation for all currency conversion rates?
A. Personal currency
Incorrect. By default, Salesforce organizations use a single currency. Once you set the required currency locale in your
company settings, all currency values on records display in that currency.
B. Corporate currency
Correct. By default, Salesforce organizations use a single currency. Once you set the required currency locale in your company
settings, all currency values on records display in that currency.
C. Record currency
D. Active currency
Trailhead Badge
Question 17 of 30 You got this incorrect. You chose C. Objective: Salesforce

Fundamentals
A user is unable to log in to Salesforce.
What should a Salesforce administrator do?
A. Change the user's profile.

Incorrect. Changing the user's profile changes user access and settings, not login information.
B. View the user's login history.

Correct. Viewing the use's login history will give the admin information as to why the user is unable to login, and insight into
how to solve the issue.
C. Ask the user to change their password.

Incorrect. The issue may not be that the user needs a new password. There could be many other reasons the user cannot login
to their account, so the admin must first understand the underlying issue to resolve it.
D. Unlock the User.

Incorrect. The user login issue might not be that they are locked out, or if they are, the admin should research the reason
before unlocking the user's account.
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Question 18 of 30 You got this incorrect. You chose B. Objective: Service and Support
Applications
High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated
to a queue called "High Priority Queue."
An administrator needs to configure the case management process to implement this

requirement.
How should the administrator achieve this goal?
A. Create a case milestone to assign all cases where status = high to the high priority queue based on the
last modification time and set the age over to 3 (hours).
Incorrect. Milestones represent required, time-dependent steps in your support process, like first response or case resolution
times.
B. Create an assignment rule to assign all cases where status = high to the high priority queue.
Incorrect. Assigmnet rules assign cases to a specified user or queue.
C. Create an escalation rule to assign all cases where status = high to the high priority queue based on when
the case is created.
Incorrect. Escalation rules automatically escalate cases when the case meets the criteria defined in the rule entry. Use age to
track when the last response on the case was.
D. Create an escalation rule to assign all cases where status = high to the high priority queue based on
the last modification time and set the age over to 3 (hours).
Correct. Escalation rules automatically escalate cases when the case meets the criteria defined in the rule entry. Use age to
track when the last response on the case was.
How can multiple Campaign records be associated with a single Opportunity?
A. Primary Campaign Source

Incorrect. Use Campaign Influence to relate multiple campaigns to an opportunity. Primary campaign source is a picklist.
B. Campaign Influence
Correct. Use Campaign Influence to relate multiple campaigns to an opportunity.
C. Campaign Members
Incorrect. Campaign members are contacts or leads associated with campaigns.
D. Campaign Hierarchy
Incorrect. Associating campaigns using a lookup relationship allows you to group campaigns within a specific marketing
program or initiative, but it doesn’t show influence.
Reference Document
Question 20 of 30 You got this incorrect. You chose B D. Objective: Workflow/Process

Automation
Ursa Major Solar placed a time-dependent action in the workflow queue when the record was
created.
8/13
What are two situations that will cause this action to be removed from the queue?
Choose 2 options.
A. If a validation rule is triggered for the record

Incorrect. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a
record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record.
B. If the action is deleted from the workflow queue

Correct. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a
C. If the record no longer matches the rule criteria

Correct. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a
D. If another record triggers the same workflow rule

Incorrect. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a
Question 21 of 30 You got this incorrect. You chose B C. Objective: Salesforce

Fundamentals
What are two reasons a user cannot be deactivated?
Choose 2 options.
A. The user is a Customer Community Administrator.

Correct. The user cannot be deactivated if they are a Customer Community Administrator.
B. The user account is frozen.

Incorrect. A user account can be frozen if unable to be deactivated, but it does not prevent an account from being
deactivated.
C. The user is the Owner of open Opportunities.

Incorrect. The user can still be deactivated if they are the owner of open opportunities. The ownership can then be transferred
to another user account.
D. The user is the recipient of Workflow Email Alerts.

Correct. If a user is active in a workflow, it will prevent the user from being deactivated.
Question 22 of 30 You got this incorrect. You chose B D. Objective: Workflow/Process

Automation
Ursa Major Solar (UMS) is using the workflow field update.
Which two actions can UMS complete with this feature?
Choose 2 options.
A. Apply a specific value to a field.

Correct. Use a field update action to apply the value.
B. Choose a formula field for a field update.

Incorrect. Formula fields are a calculation and cannot be updated with a workflow.
C. Modify the record type of a record.

Correct. Use a field update action to change the record type.
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D. Update the value of a field on a child object.

Incorrect. Workflow actions cannot update child records.
Question 23 of 30 You got this incorrect. You chose C. Objective: Data & Analytics
Management
Ursa Major Solar has selected report folders that are shared with a small group of users who
are on Lightning Experience. The administrator needs to prevent these users from customizing
the information in the reports.
What should the administrator do to achieve this goal?
A. Utilize Custom Report Types.

Incorrect. Custom report types would not prevent users from customizing a report.
B. Lock report filters.

Correct. Report filters can be locked to prevent viewers from changing the filter settings.
C. Change Field Level Security.

Incorrect. Field-level security settings let you restrict users’ access to view and edit specific fields, not reports.
D. Run the report as a specified user.

Incorrect. Running a report would not prevent users from customizing a report.
What is a benefit of using a Lookup Filter instead of a Validation Rule?
A. Adds the ability to edit multiple records from list views

Incorrect. Improve user efficiency by limiting the number of available options in a lookup search dialog.
B. Improves user efficiency when selecting a related record

Correct. To improve user efficiency by limiting the number of available options in a lookup search dialog.
C. Better error messages when an incorrect record is selected

Incorrect. Lookup filters do not provide error messages.
D. Faster page refresh on the Salesforce Mobile App

Incorrect. To improve user efficiency by limiting the number of available options in a lookup search dialog.
Question 25 of 30 You got this incorrect. You chose A. Objective: Data & Analytics
Management
How should a System Administrator configure a report for each sales rep to see their own
Open Opportunities?
A. Create a Summary report grouped by Sales Rep.

Incorrect. Filter a report by value to define the filter criteria.
B. Create a report filtered by "My Opportunities".

Correct. Filter a report by value to define the filter criteria.
C. Create a report schedule for each Sales Rep.

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D. Create a separate report for each Sales Rep.

Question 26 of 30 You got this incorrect. You chose C. Objective: Service and Support
Applications
Ursa Major Solar tracks both user issues and customer issues.
A user issue can be logged as: new, waiting for reply, closed
A customer issue can be logged as: new, working, closed
An administrator needs to track both case types. Which features should be used?
A. Page Layouts and Record Types

Incorrect. Page layouts and record type are include in the support process. Use multiple business processes to track separate
sales, support, and lead lifecycles.
B. Record Types and Support Processes

Correct. Record types let you offer different business processes, picklist values, and page layouts to different users.
C. Page Layouts and Process Builder

Incorrect. Use multiple business processes to track separate sales, support, and lead lifecycles.
D. Workflows and Automated Case Users

Incorrect. Use multiple business processes to track separate sales, support, and lead lifecycles.
Trailhead Badge
Question 27 of 30 You got this incorrect. You chose B D. Objective: Object Manager &
Lightning App Builder
Ursa Major Solar needs to fulfill the following requirements:
A custom object must be created to capture account survey data.

Users need the ability to select an account from the survey record and view related
surveys on the account record.
Which two actions can an administrator configure to meet these requirements?
Choose 2 options.
A. Create a lookup relationship field on the survey object.

Correct. A lookup relationship links two objects together. Adding the lookup relationship field on the survey object will allow
the user to link to an account.
B. Put the survey related list on the account page layout.

Correct. Records in Salesforce include details and links to other related records. Add the related list to the account page to
provide access to the releated survey.
C. Create a lookup relationship field on the account object.

Incorrect. A lookup relationship links two objects together. Adding the lookup relationship field on the survey object will allow
the user to link to an account.
D. Put the account related list on the survey page layout.

Incorrect. Records in Salesforce include details and links to other related records. Add the related list to the account page to
provide access to the releated survey.
11/13
Question 28 of 30 You got this correct! Objective: Workflow/Process Automation
Universal Containers wants to automatically assign a Task to account managers when a

customer's agreement is about to expire.
How should a System Administrator configure this functionality?
A. Create a Workflow on Account with a rule criteria of Agreement End Date < TODAY().
Incorrect. Use a time-based workflow.
B. Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Incorrect. Use a time-based workflow.
C. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Correct. Use a time-based workflow with a greater operator.
D. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY().
Incorrect. Use a time-based workflow with a greater operator.
Question 29 of 30 You got this correct! Objective: Productivity & Collaboration
The managers at Ursa Major Solar asked the administrator to quickly provide access to sales
reports and dashboards.
How can this be done?
A. Build reports and dashboards.

Incorrect. The Salesforce Adoption Dashboards app can be found on the AppEschange.
B. Search the AppExchange for free adoption report apps.

Correct. The Salesforce Adoption Dashboards app can be found on the AppEschange.
C. Log a case to Salesforce Support.

D. Use the Salesforce Auto-Report Builder.
Question 30 of 30 You got this incorrect. You chose A D. Objective: Sales and Marketing
Applications
Ursa Major Solar is using products and price books.
Which two items should an administrator take into considerations about these features?
Choose 2 options.
A. Products without a price are automatically added to the standard price book.
Incorrect. Products require a price in order to be added to a standard price book.
B. If price books contain assets, they can NOT contain products.
Incorrect. Price books track the prices of products and services that your company offers to customers.
C. A product can have a different list price in different price books.

Correct. Each product can exist in multiple price books with different prices and currency.
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D. The standard and list price for a product can be listed in more than one currency.
Correct. Each product can exist in multiple price books with different prices and currency.
13/13

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13/09/2021 18:41 Administrator Practice Test Results

Administrator Practice Test

3 / 6 (50%) : Salesforce Fundamentals

Which two components will populate the grand total properly?

A. Post a Message to Record owner.

B. Post a Private Message to the recipient.

C. Use #secret to send the message to the recipient.

A. They are automatically deleted.

C. They are automatically assigned to the administrator.

D. They are automatically assigned to another user.

What should a System Administrator do to organize the fields available on a report?

A. Enable Dynamic Reports.

B. Modify the standard report type.

C. Edit the Report Builder layout.

D. Create a custom report type.

A. Create a Workflow Rule that checks for a blank Owner field.

B. Define the Default Case Owner in Support Settings.

D. Create a Validation Rule based on the Created By field.

A. Remove Record Types from the users' Profiles.

B. Instruct users to update the Default Record Type in My Settings.

C. Remove Record Types from the users' Sales Process.

B. Record Type and Page Layout

C. Case Close Page Layout

A. Opportunity Validation Rules

C. Page Layout required fields

D. Dependent Picklist Fields

Ursa Major Solar has the following environment and requirements:

A new custom object named Regulations__c is a child of the account object.

Question 11 of 30 You got this correct! Objective: Salesforce Fundamentals

A. Support Team Permission Sets

B. Support Team Profiles

C. Inventory object Sharing Settings

D. Inventory object Page Layouts

Question 12 of 30 You got this correct! Objective: Salesforce Fundamentals

Which two types of record access can the administrator grant?

Question 13 of 30 You got this incorrect. You chose B. Objective: Workflow/Process

What should the administrator do to complete this requirement?

A. Create a process builder with email alert to send the email.

D. Create a workflow rule with email alert to send the email.

USM has added a picklist field to store this data.

Which features should the System Administrator implement?

A. Competitors and Similar Opportunities

B. Sales Teams and Closed Won Opportunities

C. Commonalities and Won Information

D. Big Deal Alerts and Sales Teams

Question 16 of 30 You got this correct! Objective: Salesforce Fundamentals

Ursa Major Solar recently enabled the multiple currencies feature.

Question 17 of 30 You got this incorrect. You chose C. Objective: Salesforce

A user is unable to log in to Salesforce.

What should a Salesforce administrator do?

A. Change the user's profile.

B. View the user's login history.

C. Ask the user to change their password.

D. Unlock the User.

An administrator needs to configure the case management process to implement this

How should the administrator achieve this goal?

How can multiple Campaign records be associated with a single Opportunity?

A. Primary Campaign Source

Question 20 of 30 You got this incorrect. You chose B D. Objective: Workflow/Process

A. If a validation rule is triggered for the record

B. If the action is deleted from the workflow queue

C. If the record no longer matches the rule criteria

D. If another record triggers the same workflow rule

Question 21 of 30 You got this incorrect. You chose B C. Objective: Salesforce